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Model 1:  Service Industries (n = 64)Overall Average R-squared = 32.1%

Human

Capital0.304

0.798

0.496Customer

CapitalStructural

CapitalBusiness

Performance

0.262

Model 2:  Non-service Industries (n = 43)

Overall Average R-squared = 37.3%

HumanCapital

0.525

0.799

0.441Customer

CapitalStructural

CapitalBusiness

Performance

0.105

not significant

significant at p  < 0.1

significant at p  < 0.05

significant at p  < 0.01

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