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Monday 16 September Tuesday 17 September Wednesday 18 September

EXPO

1-2-1 partnering

GALA DINNER

WORKSHOPOPENING PARTY

2 Day Ticket

3 Day Ticket

www.terrapinn.com/wlcacwww.terrapinn.com/wlcacwww.terrapinn.com/wlcac

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This is the best commercial aviation event London has to offer in 2013! No matter where your interest lies, we have content, networking and potential partners for you.

By bringing four events together under one roof, you get to choose the sessions which are the most applicable to help your business cut costs and grow revenues in the aviation sector.

An event to wowThis year you can choose the most interesting and useful event sessions for you, all on one ticket. Whether it’s 1-2-1 partnering, round table brainstorms, ground-breaking case studies or sourcing new technologies on the expo floor, you will always find something that is relevant for your business.

Keynote’s Keynote’s

Book by 30th August to save

£800

Get up to date with the latest developments in European routes and new markets

Hear how to meet today’s challenging market from some of the biggest names in aviation

Use the event networking app to browse the attendee list and arrange meetings

Workshop everything you need to know about social media

Meet and greet your fellow delegates alongside a taste of Africa

Shop around the latest industry solutions in the exhibition

Choose the sessions which are most interesting and relevant for your business

It’s all about revenue

WCLA WCLAAirX AirXAviationIT AviationITOutlook Outlook

Route DevelopmentKeynotes

Peer-2-Peer

KEYNOTE SPEAKERS KEYNOTE SPEAKERS

How to sustain growth in an age of austerity

Using data to drive sales and improve passenger experience

New opportunities in a consolidating market

Boost business performance with cloud computing

Michael O’LearyCEORyanair

David BulmanCIOVirgin Atlantic

Willie WalshCEOIAG

Dr Jassim HajiCIOGulf Air

Michael became CEO of Ryanair in 2004, and is credited with launching the first successful low fare airline model in Europe. Today, Ryanair remains Europe’s most profitable airline.

Hear him shed some light on how they continue to perform strongly in an age of austerity, and how they plan to sustain the Ultra Low Cost model as customer expectations continue to grow.

As an experienced IT professional with a wide span of strategic, technical and commercial expertise and a background in global systems project implementation and infrastructure management, David sits on the management board for Virgin Atlantic and heads up their IT operations.

He’ll be discussing one of the most exciting opportunities for airlines at this time – Big Data and data management. Hear his strategies for using data to drive sales and improve passenger experience.

At British Airways, Willie guided the company to its first-ever 10 per cent operating margin in 2007 and introduced permanent changes across the airline to bring it through the worst recession in aviation history in 2008/9.

As CEO of IAG and in the face of current economic challenges in Spain, he faces yet another set of challenges. Hear him explain what IAG are doing to stay competitive, and what opportunities he sees in today’s increasingly consolidated market.

Jassim has been instrumental in implementing some key innovations at Gulf Air’s IT systems and processes in recent times, most notably, the introduction of advanced technology for Gulf Air World Wide Contact Centre and Cloud Computing.

Find out how cloud computing at Gulf Air has boosted business performance and been implemented as a tool to enhance passenger experience.

www.terrapinn.com/wlcac www.terrapinn.com/wlcacfor more information contact Daniel Boyle on +44 (0)20 7092 1237 or e-mail [email protected]

for more information contact Daniel Boyle on +44 (0)20 7092 1237 or e-mail [email protected]

KEYNOTE SPEAKERS KEYNOTE SPEAKERS

Setting up new bases in highly competitive markets

How high speed rail is competing with European short-haul services

Exploring growth in the middle east

Responding to a challenging external environment

Bjorn KjosCEONorwegian Air Shuttle

Paul SessegoCEOIDTGV

Adel Abdulla AliCEOAir Arabia

Pieter ElbersCOOKLM

Bjorn is celebrated in his home country as the man who brought low-cost flying to one of Europe’s most expensive regions. Under his leadership, Norwegian is now the third largest LCC in Europe, the second largest airline in Scandinavia and the ninth largest airline in Europe by passenger numbers.

Get insight from him on Norwegian’s plans for expansion outside of Scandinavia and why they are setting up new bases in highly competitive markets.

To date, Paul has been in charge of the long distance traditional lines at SNCF and now as CEO of iDTGV he is charged with creating a unique HSR service that is good enough to compete with low cost airlines

Paul will participate in an interview with the BBC’s Stephen Sackur, discussing how high speed rail is competing for European travellers and market share with short haul services.

Under the leadership of Adel, Air Arabia’s business model has gone from strength to strength, enabling it to expand operations, enter new ventures and diversify into new revenue streams. Today, the Group holds a portfolio of successful businesses and projects, offering travel, tourism and hospitality services across the globe.

Adel will be explaining the Middle East perspective to John Strickland, and discussing Air Arabia’s own success strategies within this market.

Pieter is Chief Operating Officer and Managing Director in the Executive Board of KLM Royal Dutch Airlines. His primary responsibility is to manage the day-to-day operations of Europe’s second largest airline, with 165 aircraft, 625 flights/day and 16,000 operational staff.

Pieter will bring his expertise to the table, with discussion around KLM’s response to a very challenging external environment and how they plan to cope with a continually changing market.

www.terrapinn.com/wlcac www.terrapinn.com/wlcacfor more information contact Daniel Boyle on +44 (0)20 7092 1237 or e-mail [email protected]


Round tableHow should we be communicating ancillaries to our customers at every touch point?

Case studyCreating sales on board by using mobile devicesJude Bricker, SVP Planning, Allegiant Air

Case studyHow to create the strongest on board service offering?Hosted by Servisair Solution Italia

Case studyWhat can we do to create a highly differentiated customer experience while keeping operational costs low?Hosted by Interglobe Technologies

PanelOptimising your cross sell and up sell options

Case studyHow to enhance the experience by not taking away human interaction completelyMaarten Koopmans, VP Passenger Services, KLM

Case studyHow Brussels Airlines are using automated self baggage drop-off to improve the passenger experience at BRUPedro Casimiro, Manager Ground Product and Processes & Charter stations, Brussels Airlines

Case studyUsing IT innovation to improve passenger self-serviceDimitris Bountolos, Head of Coordination & Hub, Iberia

Gala Dinner & After Party

Case studyHow to detect problems early and respond faster to deliver an overall higher QOS

Case studyExploring IT managed services for critical applications and disrupted services

Hosted by NIIT

Case studyCreating sales on board by using mobile devicesJude Bricker, SVP Planning, Allegiant Air

Case studyHow to create the strongest on board service offering?Hosted by Servisair Solution Italia

Case studyWhat can we do to create a highly differentiated customer experience while keeping operational costs low?Hosted by Interglobe Technologies

PanelOptimising your cross sell and up sell options

Round table brainstorm: Participants will brainstorm and produce their suggestions on the following questions:

What are the latest emerging distribution models and features?

How is the GDS evolving and integrating with social media and different channels?

Should you be using mixed distribution strategies and what are the challenges?

What is the best method? A la carte, bundled alternatives or a more hybrid approach

PanelCoping with change in a challenging sector

Speed Networking

Case studyImplementing better fleet management

Hosted by IRKUT

PanelStrategies to improve fleet management and operations

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Michael O’ Leary CEORyanair

Alex CruzCEOVueling

Paul Sessego, CEOIDTGV

Willie WalshCEOIAG

Peter Davies CEOAir Malta

Giuseppe BonolloDirector of Marketing Sales & Services, NTV

Pieter ElbersCOOKLM

Frances OuselyItaly DirectorEasyjet

Bjørn KjosCEONorwegian Air Shuttle

Mark Schwab CEOStar Alliance

ModeratorTero Taskila, Aviation Consultant

Tuesday 17th September

www.terrapinn.com/wlcac

Registration and networking breakfast Retail Innovation and the Future of Retail in AirlinesJoe Elias, CEO, Retail in Motion

Close of day one

Gala Dinner and After Party

The great roundtable debate: cost vs comfort Is a cost only value proposition sustainable from an increasingly demanding consumer market? Participants are asked to introduce themselves to the rest of their table. As a table, participants are then requested to brainstorm and produce their suggestions/answers on one of the following topics:

Panel discussionPricing strategies to improve margins & optimise bottom-lineMike Rutter, MD, Flybe Skuli Mogensen, CEO, Wow Air Alessandro Ciancimino, Vice President Europe, Sabre Airline Solutions Mike Thompson, Head of Sales, EMEA & Americas, NavitaireModerated by Sudeep Ghai, Managing Partner, Athena Aviation

Flight-deck feedback panel discussionWhat are the key criteria and future trends for a successful low cost business model? Hosted by Gate Gourmet and moderated by Stephen SackurGuliz Ozturk, International Marketing Manager, Pegasus Airlines Patee Sarasin, CEO, Nok AirSue Walker, Director New Business, Product and Supply Chain, Gate Retail On board

Chairman’s opening remarksChair: Stephan Sackur, Journalist and Presenter, BBC

Keynote interviews The BBC’s Stephen Sackur hosts one on one exclusive interviews with airline industry leaders and asks them how they are responding to a challenging environment and maturing market?

Panel Discussion: to ally or not to allyAs the Low cost business model evolves will there ever be a time for an independent LCC to join an alliance?

High Speed InterviewsStephen Sackur hosts an Interview with High Speed Rail looking at how HSR is competing for European travellers and market share with short haul services. This is followed by a panel session featuring European Airline CEOs who will respond to the challenge.

Flight-deck feedbackThe audience will be asked to submit what they think are the key success criteria for growth in a mature market. Results will be released at the end of the day during a panel and online via twitter.

How do new customer demands affect

LCCs?

How can LCCs maintain growth and the

bottom line?

Does the ultra low cost model

still work?

Do we need to take a fresh look at LCC models?

How else to lift yields per passenger?

After the discussion the audience will be asked to vote on which side they agree with.

Point of purchase

Airport experience

Pre-journey

Onboard

Check-in

Route Development DayMonday 16 September

Roundtable brainstormsCreating a consistent brand across several different platforms to enhance the passenger experience and boost sales

Case studyHow to use better passenger experience to grow customer loyalty (and revenue)Jason Ward, EVP People & Customers, Azul Airlines

Case studyUtilising a good CRM system to boost loyalty and passenger experience Edouard Piquet, SVP Customer Experience, AeroMexico

Case studyHow to capture the full potential of your online channels?Hosted by GSI Commerce

Social Media Workshop

Hosted by Shashank Nigam of Simpliflying

Driving operations and sales via social media

Case studyHow Virgin Atlantic are using data to drive sales and personalise the passenger experienceDavid Bulman, CIO, Virgin Atlantic

Case studyHow to use mobility to increase operational efficiencyHosted by Airwatch

Case studyHow Gulf Air has used IT innovations and cloud computing to boost business performance and enhance the passenger experienceDr. Jassim Haji, CIO, Gulf Air

Special address from aviation futurist Henry HarteveldtThe future of transport – what to expect from digital travellers in the next 5 years

Roundtable brainstormHow to meet challenges posed by the digital traveller of 2017-2020Facilitated by Henry Harteveldt, Hudson Crossing

The Great Outsourcing DebateWhich parts of your airline/airport operations should be outsourced?

Participants will brainstorm and produce their suggestions/answers on one of the following topics:

Opening InterviewThe ‘new Germanwings’: what are their plans to take over all of Lufthansa’s domestic and European, non-hub flights?Thomas Winkelmann, CEO, Germanwings

Case studyHow Air France’s new LCC Hop! Is planning to compete for European travellersHelene Abraham, EVP Commercial, Hop!

PanelGrowing and expanding your market share in a mature European regionJeroen Hugen, Senior Manager Network Planning, KLM Christine Ourmières, CEO, CityJetThomas Winkelmann, CEO, GermanwingsHelene Abraham, EVP Commercial, Hop!

Fishbowl PanelWhat will be the impact of traditional carriers on the short haul market in Europe?Laura Cavatorta, MD, Air OneTamur Goudarzi-Pour, Director of Network Planning, LufthansaJeroen Hugen, Senior Manager Network Planning, KLMFrances Ouseley, Italy Director, Easyjet

Case studyFastJet one year on: getting to know the African customer Ed Winter, CEO, Fastjet

RoundtableHow to overcome challenges in Africa and make an underserved market a success!

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Patee SarasinCEONok Air

Stuart JacksonGroup Distribution DirectorMonarch Airlines

Peter DuffyMarketing DirectorEasyjet

Mark NasrManaging Director E CommerceUnited Airlines

Jude BrickerVP PlanningAllegiant Air

Peter DuffyMarketing DirectorEasyjet

Mike ThompsonVP Sales EMEA & AmericasNavitaire

Glenn LattaPresident and FounderLive TV

Adel Abdulla AliCEOAir Arabia

Henry HarteveldtTravel Industry Analyst/StrategistHudson Crossing

Bobby HealyCEOCarTrawler Ltd

Ed WinterCEOFastjet

Andis DrengersHead of Products and DistributionAir Baltic

Mike RutterMDFlybe

Girma WakeChairmanRwandair

Lluis PonsCMOVueling

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Afternoon refreshments

Networking Lunch

Wednesday 18th September

Chairman’s opening remarksDavid Huttner, Senior Vice President, Nyras

Special address from aviation futurist Henry HarteveldtThe future of transport – what to expect from digital travellers in the next 5 years

Growing Market InterviewsJohn Strickland hosts exclusive interviews with CEOs who are exploring new markets. Themes include how to unleash the potential of Open skies in the Arab world,entering the African market, how China’s LCC market is developing and Asia’s high growth potential markets

Panel DiscussionTaking a more personalised approach to your distribution strategies

Panel Discussion How to improve yields per passenger and tap into the corporate market

Social Media Workshop hosted by Shashank Nigam of SimpliflyingDriving operations and sales via social media

Close of congress

Case StudyHow are Easyjet making travel easy through digital interaction with their customers?

Case StudyCreating an Advanced Connected Travel Ecosystem

Case StudyFaster, lower cost, Internet - happy customers and new revenues

Commu-nications

Flight search & purchase

Airport interaction

OnboardAncillary

salesPost-flight feedback

Customer Service

Operations

In-flight Services

Loyalty Prog-

rammes

Engineering and mainte-

nance

Fit for purpose mobile

Search

Marketing

Cost control

Aviation IT and

Air Xperience

Privatemeeting

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Privatemeeting

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Aviation Outlook

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SOLD

AVAILABLE

Contact us now to book your sponsorship package.

Call Victor Cruz on +44 (0)20 7092 1254 or e-mail

[email protected]

The ExhibitionGet involved

• Arrange sales meetings with top prospects

• Demonstrate thought leadership

• Educate airlines on the superiority of your products and services

• Increase brand awareness and positioning

• Generate new leads

Why exhibitAn event like this doesn’t come around every year – and we can promise this is the best airline event in London this year.

Taking an exhibition booth will help get your company in front of CEOs and other executives from the world’s most influential and profitable airlines.

That’s not all on offer at this event. Bespoke packages include access to our executive partnering programme, lead generation, speaking on the agenda and leading round table discussions.

Who you will meet• CEO/MD • CIO • CTO • COO • Chief Commercial Officer • Commercial Director • Heads of Ancillary Revenue • Heads of Route Development • Heads of Network Development • Heads of Distribution • Heads of Revenue Management • Heads of E-commerce • Heads of Customer Loyalty • Heads of Sales & Business Development • Heads of Passenger Services • Heads of Retail • Heads of Product Development • Heads of Technology • Heads of Onboard Services • Heads of IT • Heads of Data Management

Networkingarea

Aviation IT & AirXperienceRoundtables

TechnicalSeminars

Registration

Company Name Stand

Retail in Motion 1Retail in Motion 2Adyen 3Aviaso 4Radixx 5Gate Retail 6Zodiac Seats 7Zodiac Seats 8Car Trawler 14Avis 15Travel Technology Interactive 16NIIT 18Securidox 19IRKUT 20WNS 21Ypsilon 22Autoescape 23Datalex 24E-Dialog/GSI Commerce 25Interglobe 26Naviataire 27Airpas 2815 Below 30Indra 31Copenhagen Airport 42Live TV 43Sabre Airline Solutions 44Skyscanner 46Skeye 52Global Sky Services 53

SPONSORS TO DATE

It’s a networking eventn addition to great content, this year’s event is built around your personalised networking schedule. With 200 airlines

confirmed, here are some of the ways you can meet them…

Out of Africa Event Opening Party!

Monday 16th September, 17.00 – 19.30

Join us for drinks, canapés and a taste of Africa at the official event opening party at Sofitel. Get registered and meet the companies and personalities you will be getting to know over the next two days.

Gala Dinner (shhhhhhhhh it’s a secret!)

Tuesday 17th September, 19.00-00.00

Follow us down the rabbit hole for this year’s annual event Gala at a secret location! Featuring a scrumptious mystery guest and a gloriously English evening, we can promise this is one networking night that you don’t want to miss.

Peer-2-peer round tables

The smooth way to meet with your top prospects and show them how much benefit you could bring to their business. Sit with nine other delegates for up to an hour session to brainstorm strategies to overcome the most pressing issues facing the aviation sector.

Your networking managerWould it help your business if you could guarantee to get introduced to you key prospects? The dedicated Networking Manager for the World Low Cost Airlines Congress will do exactly that take the chance out of securing those vital business opportunities.

Every delegate will get up to 2 onsite introductions with key prospects attending the show.

Your networking managerCally Archibald

Download our networking appDownload our networking app to get organised and get in touch with all attendees before the event.

Use the BlueSky portal to:• Plan your sessions• Build a personalised agenda• Identify exhibitors to visit• Set up onsite meetings with key executives. • Network with other attendees Keep all your messages, appointments and favourites at your fingertips and continue networking whilst you’re there. You can still use the networking tool within the app for a full year after the event so you can follow up with anybody you’ve missed months down the line.

It’s all about interaction. It’s not just about sitting in a conference room for a few days, this is your chance to get interactive, get your questions answered and get networking!

Flight deck feedback

Round tables

1-2-1 partnering

Fish bowls

Opening party

Gala dinnerSpeed

Networking

40 LEADING SUPPLIERS INCLUDING INTERACTION

What to expect from 2013

Over 200 airline executives come to the show to get inspired, do big business and network with their peers

Here are some of them

airlines

40020050301643

Four hundred attendees

Two hundred airlines

Fifty new technologies on show

Thirty round table debates

Over sixteen hours of dedicated networking time

Four events

Three great days


Package Before 30th August 2013 Full price

Conference 3 days £3,190 £3,990

Individual attendee rates*

* All prices are subject to 20% VAT

Conference 2 days £2,395 £2,990

Hear how High Speed Rail operators NTV, IDTGV and Renfe are looking to compete for your market share in a rapidly changing short haul environment

Learn from leading LCCs on how you can expand and develop your business model to attract corporate customers

Discover what to expect from digital travellers and other rapid technology changes from Aviation Futurist Henry Harteveldt

Understand what you can do as a traditional airline to improve cost efficiencies and stay competitive with LCCs

Tap into the latest revenue management strategies to improve your margins and optimise the bottom line

Hear from EasyJet’s Peter Duffy on how you can utilise digital interaction with your customers to make their journey easier and enhance your own brand

Assess how airlines are taking a more personalised approach to their distribution strategies to create an altogether better sales solution for the customer

Ensure you stay on top of what is happening in growing markets and don’t miss out on the latest developments in Africa, China, The Middle East and Latin America

Meet with senior level members from LCCs and Traditional Airlines who are looking to learn where the latest disruptive technologies and services are coming from

Magnify your online presence with a mini-workshop on driving operations and sales via social media

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reasons to attend



The earlier you book the more you’ll save.

It’s really easy to book your place online.

And our online calculator will ensure you take advantage of the best deal.

Go to and book now on www.terrapinn.com/wlcac

Don’t forget to enter special code DS2013 to claim the Early Bird discount.

BRING YOUR TEAMThere’s so much great content, you can’t possibly cover it all alone! Bring your team and get an extra discount.

There are special group packages available call +44(0) 207 242 2324 for more details or go to www.terrapinn.com/wlcac

Book before 30th August to

save £800

Register now and get the offer price - on your phone

Scan this QR pattern with the camera on your smartphone and register with a discount code DS2013 at the special offer price.

Don’t have a QR reader app? You can download one for free from App Store.Don’t have a smartphone? You can also register and get the offer on our website www.terrapinn.com/wlcac

Reserve your place today

Contact us today for a tailored sponsorship package to meet your business objectives.www.terrapinn.com/wlcac

2013 SPONSORS

Sponsors

Exhibitors

Media partners

Documents

Book now to get the best rate