Booklet2-TQM QUIZ

8/10/2019 Booklet2-TQM QUIZ

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A consumer purchases a generic product at a cost of 5$ instead of a bra

product that sells for 7$.the consumer feels that there is no difference b

two products. This scenario illustrates which of the following definitions

A. Manufacturing based

B. Value based

C. User based

D. Product based

E. none of the above

Q1

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Which of these below mentioned items can be included under the hidden cost

quality.

a. Lost sales

b. Incorrect orders shipped

c. Extra process capacity

d. Loss of goodwill

e. Customer returns

Answers:

A. all of the above items

B. only a and b

C. only c, d and e

D. all except c

E. all except e

Q2

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Which of these statements are not true:

A. Prior to world war 2nd Japanese products were perceived as poor in quality.

B. Prevention cost is inversely proportional to the sum of failure costs and appraisal costs.

C. There is always a tradeoff between quality and cost.

D. Higher grade implies higher quality.

Answers:

A. all statements are true

B. none of the above are trueC. only a and b are true

D. only a is true

E. only b and d are true

Q3

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From the figure displayed below, identify the curves:

A. 1-Costs of prevention, 2-Total quality costs, 3- Failure costs

B. 1- Failure costs, 2-Total quality costs, 3- Costs of appraisal plus prevention

C. 1- Total quality costs, 2- Failure costs, 3- Costs of appraisal plus prevention

D. 1- Total quality costs, 2- Failure costs, 3- Costs of appraisal

Q4

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Match the examples to costs of quality.

1) Re-inspection and investigation a. prevention co2) Handling of returned items b. internal failure

3) Quality audits c. external failur

4) Identification of customers' quality requirements d. appraisal cos

Answers:

A. 1-b,2-c,3-a,4-dB. 1-c,2-b,3-d,4-a

C. 1-b,2-c,3-d,4-a

D. 1-a,2-c,3-d,4-b

Q5

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David Garvin categorized quality into 5 different appr

transcendent, the manufacturing-based, the user based,

based and the value based. Making sure a product or serv

its purpose" is which kind of approach?

A. Transcendent

B. User-based

C. Product based

D. Manufacturing-based

Q6

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Yield losses belongs to which among the four core c

of cost of quality?

A. Appraisal Costs

B. Prevention Costs.

C. External Failure Costs

D. Internal Failure Costs

Q7

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Which of the following would not normally be considered as

of quality?

A. Supplier quality evaluation cost

B. Downgrading cost

C. Warranty costs

D. Research and development costs

E. Quality planning cost

F. Inspection costs

Q8

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Which of these statements are true?

a. Big Q focuses on those processes directly related to the manufacture of go

b. Dr. Edward Deming coined the term Big Q

c. Little Q applies to all industries; manufacturing, services, government, etc.,

profit or not.

d. Big Q is performance to specifications, i.e. the approach that is dominant in

ISO 9000.

Answers:

A. a, c, dB. only b

C. a and b

D. none of the above

E. all of the above

Q9

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A paper mill supplies a corrugated container manufacturer with Kraft pap

corrugated container manufacturer uses Kraft paper to manufacture cor

shipping containers that are then sold to a cereal manufacturer. Which o

following is true?

A. The corrugated container manufacturer is an internal customer to the cerea

manufacturer.

B. The corrugated container manufacturer is an external customer to the pape

C. Both the paper mill and corrugated container manufacturer are internal cust

the cereal manufacturer.

D. There are no external customers.

Q10

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The concepts of quality planning, quality control, quality improvemas Trilogy of quality was introduced by .

A. Philip B. Crosby

B. Edward Deming

C. A. Shewhart

D. Dr. Juran

E. Taguchi

Q11

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Attributes and variables data are best described as which of

following?

Attributes Variables

(A) Counted values Measured values

(B) Counted values Visual features

(C) Measured values Counted values

(D) Visual features Counted values

Q12

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Attainment of quality requires the performance of a wide

identifiable activities or quality tasks. The entire collectio

activities performed to achieve fitness for purposeas

A. Quality improvement

B. Quality deployment

C. Quality control

D. Quality function

E. Quality Assurance

Q13

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Which of the below mentioned items can be grouped under product features i

industries?

a. Accuracy

b. Timeliness

c. Friendliness and courtesy

d. Durability

e. Esthetics

Answers:

A. all the items

B. all except e

C. a, b, c, e

D. a, b, c, d

E. none of the items

Q14

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Product features and freedom from deficiencies are two major components of quality. Ke

mind, analyze the following statements and find out which of these statements are not tr

A: Product features have a major effect on sales income.

B: Product features refers to quality of conformance

C: Freedom from deficiencies has a major effect on cost.

D: Freedom from deficiencies refers to quality of design

Answers:

A. Only A and B are true

B. All of the above statements are true

C. Only A and C are true

D. None of the above statements are true

Q15

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Match the following:

a) Quality is everyone's responsibility. 1) J

b) Quality means conformance to requirements 2) IS

c) Quality is fitness for use. 3) E

d) Quality is the degree to which a set of inherent characteristics fulfills requirements.

4) P

Answers:

A. a-3, b-4, c-2, d-1

B. a-2, b-4, c-1, d-3

C. a-2, b-4, c-3, d-1

D. a-3, b-4, c-1, d-2

Q16

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Identify the odd one:

a) Complaint adjustment expense

b) Warranty charges

c) Rework cost

d) Cost associated with receipt and replacemenreturned defective product.

Q17

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Costs of keeping measuring instruments and equipmentscan be categorized under which of the following categorie

quality?

A. Prevention Costs

B. Appraisal CostsC. External Failure Costs

D. Internal Failure Costs

Q18

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Quality aims at satisfying both internal and external customers. Which

following can be considered as customers of the higher education syst

A. Government regulatory bodies

B. Parents

C. Students

D. All of the above

Q19

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Which of the following is the final step in the Quality Trilo

A. Quality control

B. Quality planning

C. Quality documentation

D. Quality improvement

Q20

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The various definitions of quality do NOT include:

A. The value-based approach

B. The transcendent approach

C. The minimum specification approach

D. The manufacturing-based approach

Q21

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Identify the odd one:

a) Cost incurred in testing and inspection

b) Training cost

c) Supplier quality evaluation cost

d) Cost of New-products review

Q22

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In a manufacturing company, the machine shop is what kin

customer in relation to the human resource department?

A. Intermediate

B. Hidden

C. External

D. Internal

Q23

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Identify the odd one among the list of items given below:

A. Potential lost sales

B. Cost incurred in maintaining extra capacity

C. Premium freight cost

D. Cost incurred in testing products in stock to evaluate degra

E. Loss of good will

Q24

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According to Juran, anyone is a customer of a product or service if

person

A. purchases itB. uses it

C. is affected by it

D. produces it

Q25

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The model below shows the relationship between quality and Return on Investment. Some items are mis

most appropriate answer from the choice given below to complete the diagram.

A. A- cost, B- share, C-throughput, D- income

B. A- sales, B- cost , C-throughput, D- share

C. A- income, B- share, C- Warranty, D- Cost

D. A- sales, B- share, C- Warranty, D- Cost

Q26

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Which of the following would be considered an appraisal co

quality?

A. Training workers to perform their jobs

B. Purchasing better tools for workers to perform their j

C. Repairing an item under the warranty

D. Running a functional test on each item before it is bo

shipment

Q27

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From the below given figure of optimum quality cost model, Identify the values of a, b(given in red color font in the picture).

A. a=70%, b=10%, c=30%, d=10%, e=60%, f=30%

B. a=80%, b=10%, c=30%, d=10%, e=60%, f=20%

C. a=80%, b=10%, c=20%, d=10%, e=60%, f=40%

D. a=70%, b=10%, c=50%, d=10%, e=40%, f=50%

Q28

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Q29


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According to Juran, there are two views of quality, internal and external. Wh

below mentioned statements supports internal view of quality?

a. Using customer based quality measures

b. Viewing quality as a business issue

c. Viewing quality as a technical issue

d. Compare product to specification

e. Focus on preventing plant and field defects.

Answers:

A. All except cB. c, d and e

C. only a and b

D. a, b and e

E. all except b

Q29

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Quality is most difficult to measure and analyze under whi

following definitions /approaches?

A. Product-based view

B. User-based view

C. Transcendent view

D. Value-based view

Q30

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Booklet2-TQM QUIZ