Bosasa Bosele V5 2012

The Bosasa Capital Hill Formula - It'sall about People, Passion & Purpose

NewsletterVol 5

2012

Gavin Watson CEO of Bosasa, often asked how he managed to build the company from

an inspirational concept to the giant it is today. Fifteen years marked a steady growth from

five members of staff in the then town of Krugersdorp to 250 at head office and 5223 in 2011,

country wide. In fifteen years, Bosasa has developed a national footprint in nine provinces,

and engaged in eight successful International partnerships. Today as the largest employer in

the West Rand District, the Bosasa Group has contributed handsomely to turning the town of

Krugersdorp into a city of note – Mogale City, soon to become a metropolis.

The Bosasa WayAsk Gavin Watson today what his landmarks of success comprise and without hesitation

he will talk broadly of his capital formula. The reading public would no doubt assume that

this ‘capital’ is that which is traditionally required to start a business - and we all know that

Gavin Watson threw his full weight behind that endeavour. But his idea of capital forms part

of his world view which he calls the seven way capital test: venture capital, human capital,

intellectual capital, spiritual capital, energy capital, knowledge capital and emotional capital. All

are integrated.

Venture CapitalThe birth of Bosasa required significant venture capital and calculated risk taking. Gavin Watson

mobilised all his resources for a vision that was palpable. It delivered the Bosasa Group

Human CapitalHuman capital development remains the Bosasa platform for accelerated growth. Special

emphasis has been placed on the development of Black capital. This resides in the national

volume of Black talent and fine intellects to which Gavin Watson was exposed to on his life’s

A New Dawn

"A life Transformed for the Better, is a life Enriched for the Future." Gavin Watson

people, passion and purpose

Steve Jobs, The late founder of Apple

once said “ Be a yardstick of quality. Some

people aren't used to an environment where

excellence is expected.”

How does this resonate in the Bosasa Group?

How does this affect each and everyone one

of us as leaders, employees and people

within Bosasa. The answer is simple. We as a company have become

synonymous with quality, delivery and reliability. We have an unwavering

drive to deliver and make good on the expectations placed on us by our

clients and any other parties we deal with. We are a yardstick of quality!.

The Bosasa Group has grown drastically as a Company in these troubled

economic times we are still showing positive results and looking to expand

our offerings and services, not only in South Africa, but our neighboring

countries as well. Our Company has shown resilience and strength

through the tough times by remaining focused, positive and steadfast in

troubled waters. We are Bosasa, and we know what we can do.

One thing is certain though; none of this could be done without the

commitment and efforts of the staff of Bosasa. This edition of the Bosele

is dedicated our staff and fellow team members that have been elevated

and transformed through being a part of experiences with our esteemed

organisation. Bosasa has become the success story it is through our

staff and their efforts to always maintain the highest standards of service

delivery and excellence. It is our personnel who make the decision to grow

outside of their personal, financial, educational and social boundaries to

become the people they are today. These exceptional people aspire to be

more than they are, they aspire to lead and motivate those who need it.

They nurture, grow and cultivate a positive frame of mind in themselves

and those around which delivers results. They set goals and work towards

them. We as a company are blessed to have these people in our ranks.

These staff members are our yardsticks of quality!

Read through this Bosele and learn from what the people say. Embrace

the advice and stories these wonderful people have to share for they

represent the yardsticks which we wish to maintain.

02

Letter from Group CEO Letter from the Editors

A New Dawn

If you have ever been a student, certain things

will stick out in your memory. Russians and slap

chips with gravy is one memory. Any diet you

considered was relegated to last priority as you

succumbed to this delight. So you outgrew

that. Then it was your ego that you so zealously

cultivated at school. You still belonged to the

bumper sticker generation: Employ kids now

while they still know everything. You thought

you knew everything - certainly more than your

parents. Your university lecturers soon knocked

that ego out of you with your first assignment.

You were brought down to size. Then as you

became an interactive creature of the larger

community, you grew and opened yourself

to your own learning and the richness that

came from the knowledge of your colleagues.

Your assignment grades changed to an ‘A’

regularly, we hope. You learned that getting

positive feedback is the one sure thing that forced you to raise the bar

and deliver beyond expectations. If teachers only knew how the annual

report message ‘could do better’ can damage a child for life, whereas the

alternative ‘showing real potential in studies’ changes the dynamic and

the child’s work ethic completely.

Positive feedback defines us. It confirms our efforts and areas of

excellence. This Bosele is about the feedback we continue to get from

our clients and members of the community. Yes we can pat ourselves

on the back for jobs well done. It is always the testimony of others which

helps to place us in perspective. When unsolicited letters of gratitude

are sent to our leadership reporting service with extraordinary integrity,

we publish them because you should know that your sterling efforts at

carrying the Bosasa flag have garnished fruit. This Bosele celebrates the

excellence of our governance, our principles and our heroes. Note the

results and read the feedback.

DBj.Nkokheli

Tel +27 (0) 11 662 6435 Fax +27 (0) 11 662 6535 Email [email protected] www.bosasa.com

Chief EditorSub Editor/s

Design & LayoutJunior Journalists

ReseacherPhotographers

Cover Design

Project ManagementStrategy & ProductionCommissioningOfficer

Denise BjorkmanVelile PhatoThembi ModungwaMpho MojelaDineo MoeranePaballo SeipeiBridget MosadiDesmond de VriesAdam Van VeenElla van der WaltMpho MojelaDesmond de VriesGeoffrey GreenJason StoltzPapa Leshabane - Director(Corporate Communications)

Bosele Editorial Team

“We aim to inform, educate, delight & entertain”15

/08/

2012

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95 -

MTG

03

Marketing & Branding Solutions

Contents

Contact us

01 The Bosasa Capital Hill Formula

02 Group CEO & Editors Letter

03 Contents

05 Transforming Lives articles

12 Accounts at Bosasa Cares

13 The eyes that never lie

14 YDC shows it again

14 Security sets the standard again

Bongani takes charge of his future 08

A celebration of Women 09

Nthabiseng Yelezo - is piloting the way 11

The 2012 Soccer Tournament 15

TRUTHonline/ WATSonline Blogs 17

04

journey. This talent architecture was discovered as he and his family

fought the Apartheid system. With Xhosa being his first language

Gavin Watson had no difficulty discovering a repository of skills

waiting to be tapped as a corporate resource that matched his vision.

Today Bosasa is probably one of the largest BEE companies in the

country with a minimum of 95 per cent black economic empowerment.

With Black people relegated to lowly artisan jobs under the previous

Regime, Gavin Watson began by identifying latent potential and

today he goes on global record as the man who grew gardeners

and cleaners into managers, directors and leaders with meaningful

portfolios.

Intellectual CapitalThe intellectual capital which grew from his

diverse base produced the Bosasa

leadership in integrated and

customised software development

for the public sector. This

doubled into patented

products such as the

famous trustMaster system

used with confidence by

Correctional Services and

the Department of Justice

today. TrustMaster turned

the public service into a

streamlined operation, enabling

it to deal with the business end

with impunity. Bosasa’s interlinked

intellectual capital is made up of invested

time and money, ongoing training, registered

training programmes, customised manuals,

patented formulae, processes, procedures, business solutions,

technology, customised products and research. Gavin Watson has

invested in the development of information which has been converted

into tailored knowledge management products sought by clients

today

Spiritual CapitalBosasa is grounded in spiritual capital. Bosasa staff live to work

instead of working to live. ‘Another day in paradise” is a common

mantra of personnel when entering the Mogale Business Park main

gates. Spiritual capital is moral capital which helps people distinguish

right from wrong. It is the capital which enables access to the deepest

meanings, values, purposes and higher motivations of a personal

environment. Five hectares of sculpted grasslands, wetlands,

waterways, birdlife, herb gardens, walkways, private seating areas

and fine flora is the medium in which this spirituality grows. Spirituality

Continued from page 1

governs the ethos of Bosasa staff and their daily behaviour. Gavin

Watson, a devout Christian, believes that without spiritual capital

there can be no sustainability.

Knowledge CapitalGavin Watson drives an unsurpassed knowledge management

industry with twelve units sharing specialised knowledge and

information to keep the Bosasa Group at the competitive edge.

Emotional Capital Gavin Watson breaks emotional capital into two components: internal

emotional capital which reflects the hearts and passion of the people of

Bosasa - those that believe in the Company, its history,

ethos, merits, worth and potential. External

emotional capital is that which is held in the

hearts of the Bosasa customers with

whom the Bosasa staff build solid

relationships daily. It is the core

of Bosasa’s asset base and

it is regularly acknowledged

by Correctional Centre

Commissioners as ‘simply

extraordinary’. Bosasa

leadership is hands on. The

leadership communicates

with clients daily using the

trustMaster system for focused

problem solving and decision

making. Bosasa emotional capital

builds and sustains relationships

Energy CapitalBosasa personnel pursue health and healthy lifestyles. They

are hallmarked by high levels of personal energy which enables

concomitant high levels of productivity. High levels of personnel energy

produce high level returns on management. Energy is maximised

through focus on core products which have made Bosasa a global

player To Gavin Watson, this range of eclectic ‘capital’ is completely

integrated. One cannot exist without the other. The Bosasa Group

and Mogale Business Park are very much akin to Christopher Wren’s

comment on completion of the famous St. Paul’s Cathedral in the

United Kingdom. ‘You who seek my epitaph look around you” The

Bosasa architectural framework lies in its seven ‘capitals’ at ‘Capital

Hill’ - Mogale Business Park. “We seek and engender ‘7 capitals’

in our staff” shares Gavin Watson. “it is the formula that has made us

a winner.”

Transforming Lives articlespeople, passion and purpose

05

Ask Sylvester about ‘planes and aviation security and his whole face lights up.

He is responsible for managing seven airports in South Africa. OR Tambo International was his flagship airport where he perfected his air and landside security act as well as baggage handling.

Prior to joining Bosasa, Sylvester worked for 13 years for Goldfields Security. As an assistant security manager, he was responsible for ensuring the smooth running of the security department. Through those years he amassed knowledge and valuable experience. He then joined Bosasa in 2001. Sylvester started working as a quality controller in the compliance division. The highlight in his life when joined the group was when Bosasa Security was awarded the prestigious ISO 9001 accreditation through TUV Rheinland. Bosasa as a Company of transformation has managed to make a difference in Sylvester’s life. The change does not only relate to work but also in his personal life.. “The best decision I made was to join Bosasa,” he says. “I have learnt to persevere until I reach a goal so that I can use it in any working environment and in my private life.”

Bosasa is known for creating great staff training opportunities. Sylvester was a student in the Watson Institute of Business Leadership in 2009. The training gives students an opportunity to discover their potential in good leadership skills and working knowledge of the company and its processes. The skills achieved make an individual take the objectives and vision of the company forward. This helped him put his vision into practice in his field of expertise. He also received external training through Bosasa at Wits Business School where he completed his Management Advancement Programme (MAP).

Gavin Watson was a key figure in his mentorship. He is a person whose presence is felt in the Company even when he is not in personal contact with him. “Gavin Watson has the power to mentor you indirectly.” Papa Leshabane and Angelo Agrizzi have also contributed immensely through mentorship in Sylvester’s life. They taught him to be patient when dealing with demanding situations. “It is not about answering the question immediately but to think through it and establish a solution from it,” he has learnt. His admiration for Joe Gumede’s ability to be a great thinker has also inspired him. “Leadership is not about you as a person. It’s about growing others,” he says.

We do not go through airports daily but on a rare, given opportunity. It is therefore his responsibility to make sure that his clients receive high level security and comfort when in these areas. Sylvester Simelane’s leadership is taking aviation security to greater heights.

Sylvester Simelane

06

Bosasa is making great strides in its commitment to people development. It is no wonder it is filled with stories that touch lives of so many people. The company’s leadership has transformed lives of individuals who come back to express their gratitude for transforming their lives. Charles Xolani Mngezana is one of the people whose lives have been transformed by Bosasa. He is a young man who started working in maintenance and progressed to being a Junior Signage Assistant.

Charles was a bricklayer in a construction company before he was introduced to Bosasa. Having heard about Bosasa from his friends who worked at the company that it was a big establishment he set about seeking a job there. His dream was to do something constructive with his life. Anything from finding a job with better working conditions and to look after his family was all he needed. Through his undeniable effort he was hired and started working as part of the company’s maintenance team (plumbing, painting, etc.) at Bosasa Main Technical. His drive and hard work soon paid off. He was promoted to work at the head office under Gerhard Van Der Bank. He was again promoted to work at the Design House as a Junior Signage Assistant where he is currently situated.

Bosasa offered Charles computer training and firefighting among other courses. A multitude of newly acquired skills elevated him to working with large format printers and computers. The training provided to him by Bosasa became his breakthrough to some of his life’s challenges. He grew to be a more responsible bread winner in his family. He humorously says, “Bosasa changed my life because I know how to switch a computer on and off,” and continues to say, “It is my daily job now.”

Debates have been held on the question of leadership. Most frequently posed is the question: “Is a leader born or made?” Various postulations have been advanced. Some say that it is something that someone is born with and others say we learn and refine certain skills to be adept leaders. However, Charles’ philosophy about leadership is that leaders must lead by example. They must teach others the skills that make them leaders. “To be a leader you must be close to the people you work with, share with them your knowledge and opinions and take their opinions as well and learn from them,” he says. To him leaders are mentors. Their purpose in life is to groom others to be independent. His growth in the company was complemented by two people he regards as his mentors, Gillis Koen and Gerhard Van Der Bank. He says of them: “They both encouraged me to go far. They gave me the spirit to go on in life.”

Charles’ life is an example to many young people who are trying to make an honest living and turn what they are faced with on daily bases into opportunities. It can be poverty or the lack of education. Bosasa is a company that takes people with limited education and provides them with the necessary skills that will give them better conditions of applying that knowledge in their work environment.

Charles Mngezana


07

An old adage encouraged us to believe that women belonged in the kitchen, but to Rebecca Mofokeng Unit Leader Bosasa FFM Krugersdorp DCS, that only applies if that woman is in charge. To her that means being in charge. She has turned every stereotype upside down becoming the only woman to manage Bosasa’s catering unit. She has taken her role in the kitchen as a profession. She is a unit leader in Krugersdorp Prison and her love for working with people and developing talent put her to where she is now.

As a young lass Rebecca saw her future in food production although one of her dreams was farming after matriculation. She could not continue with her studies due to financial difficulties. However that didn’t stop her. Instead it motivated her to search for other avenues. She was appointed as an assistant teacher at her local Primary school where she became a treasurer and assisted with teaching grade 1 learners. Passion and commitment became central values for her. Teaching was never her first choice but through that job she developed a sense of passion for people.

Her journey with Bosasa started when she met an old man who told her about a company that wanted female workers. That company was Dyambo which evolved to Bosasa. One member of the panel of interviewers was Director Ishmael Mncwaba. She was appointed as a bookkeeper. Being in the office was not challenging enough for her. She wanted to learn more and explore. She looked beyond the work she was doing. She went to the kitchen floor where she interacted with people, sharing some of her experiences with them.

She equipped herself with the necessary knowledge. She helped the kitchen staff to clean drains and pots and she cooked for the mineworkers. She also assisted the supervisor there (planning for the day ahead and issuing the stock). Her interest led her supervisor to teach her more about the stock sheets. To his surprise she had advanced knowledge of paperwork and rapidly learned how to do the daily analysis issue book, where they captured the invoices and stock taking.

She says: “I was hungry for more in this environment. One thing that motivated me was the relationships I built with the staff and clients. To this day, my team works extra hard and I never feel as if I’m doing things on my own, they are always on point.” Her thirst for knowledge has been met at the Watson Institute for Business Leadership and Business English Communication Training at Mogale Business Park.

Her role in Bosasa lifted her up to being a unit leader to this day. “Rebecca’s commitment towards her job is remarkable and cannot be compared to anything else,” says Ishmael Mncwaba. Rebecca indeed belongs to the kitchen and would not trade her job for anything else.

Rebecca Mofokeng


08

Bongani Sibanda is a man of many important faces. He is a household breadwinner, caregiver to an ill mother, supporter and motivator for his three brothers and daughter and a valued employee as a security guard at Bosasa. With the arrival of spring, he is on a mission. The first mission is to show his daughter and his three young brothers, that with hard work anyone can achieve. His second mission is to show them that life is an on-going lesson and every person should strive for personal growth. After working as a security guard for eight years at Youth Centres he has seen the quality of growth opportunities that Bosasa offers. Working with the Youth even as a Security Guard on the side-lines, has given Bongani and sense of what can be achieved if someone believes in you. Bongani believes that growth has to come from within first. “I read every motivational book I can lay my hands on. I love reading and this fills my free time. I love finding one message in every book that I can use for myself. I am slowly building up a library that I can use as a reference for my own growth. I am learning how other people have changed their personal road maps because it sends a message to me that I can do it too.”

Bongani has planned a series of study initiatives for himself over the next year. One that really stood out for him was the importance of becoming computer literate.

“Computer literacy I believe can really take me places” he beams. “Today, can anyone hope to make dramatic changes to a career without it? I don’t think so. This is the beginning of my future”.

Bongani takes charge of his futureBongani, who is 34, loved studying English at school. He saw it as a door opener to his future. He also speaks Tswana, Zulu and his brushing up his skills in Xhosa.

His daughter Neo or Blessing, is ten years old. Like her father Bongani she wants to study to become a great achiever. In the evenings she listens with wonderment to the stories that her father Bongani brings home about how people grow and change at Bosasa Youth Centres. For her, social work is her dream. She wants to help people too and Bongani her father is her hero.

Bongani sets an example for anyone who wishes to achieve at Bosasa, his family and his community. Bosele will be watching his progress. DBj.

Bongani being mentored on the computer

You need to know who Jesus is. The one thing that gives you a base as a child of God, is how you met him, where you met him and what was happening when you met him. I have a Blackberry smart phone, I got attracted to the phone because of its features. It has internet, social networks, navigator and so forth. You feel attracted to it from the feature it contains. When the sales person marketed Blackberry to me about all ther features and if the phone didn’t have these features then we were going to have a problem. I am comparing how Jesus has been marketed to you. Even if you are not a pastor, minister, evangelist, prophet or an apostle. Your life ministers so much to those around you. There are times when they say we want to see his God coming through for him. I am just going to tell my life story hoping that it will help some of you. I grew up like any other child until my mother and father decided to part ways. They divorced and my mother had to take us with her. It wasn’t easy when I heard they were divorcing. Something in me somehow died.

We are celebrating National Women’s Day but I believe that God is providing me with so many mothers, my biological mother, my wife and my work mother (Thandi Makoko). As you journey in life, you met people and I met these women. My mother was a woman in my father’s life. Somehow he decided to let her go. We struggled and it wasn’t easy, my mom wasn’t working and I was crushed. For a while I was destroyed, I started to change my behaviour pattern. Then I was exposed to drugs which I started using and one thing led to another. I started doing crime. The first time when I shot someone, I was 15 years old. I was with my uncle when I shot the poor man. As I continued living this type of life, my father was some distance from me but we saw him now and then. My mother on the other hand was struggling.The difference between men and women is that I see women as physically strong. When I come to women they are incredible They connect with their children. Women can pick up when things are not well with their children. My mother picked up that there was something wrong with me but she wasn’t sure what it was exactly. She then decided that my uncle should take me to a Sangoma. She believed that I was bewitched, that someone wanted to hurt her using her child - me. I went through the process but nothing seemed to work. She was wild. The battle she was fighting wasn’t hers. She was fighting with the shadow of what was the real thing. The fight was spiritual and the way she fought it was the wrong way. I got arrested with four ‘co-corruptionists’. I went to Boksburg and because of age, I was transferred to Bosasa Youth Development Centre. I was still doing drugs in Boksburg but when I went to Bosasa the atmosphere

A celebration of Women – Thami Masukumade me realise that I had to do something with my life. One day people from church came to the youth centre and we were called to the TV room. those people came in with a box of Bibles and they said to us when we walk out we need to take a Bible each. I took one but never read it. Until one day, I decided to check it out and started reading it. That was the first time I read a Bible in my life. We had Bibles but I have never seen anyone reading it at home. I wasn’t sure where to start but I decided to read the first page. I started reading Matthew. I knew that Jesus died on the cross, he was a good man, but that’s all I knew about him. I read it more often and fell in love with the word of God. I started reading every day. I couldn’t wait until we got back to our rooms so that I could read the bible. I like what Jesus did, I said to myself, “He is a good man”. He gave sight to the blind, He raised the dead, He walks on water. I then started going to church, every Sunday. We used to sing and it was nice but when they started preaching I would walk out. One day, I decided to give my life to the Lord. I still went to court for my trials. My other friend got sentenced serving ten years for attempted murder. I got close to my mother because she was a social worker and we discussed my case and she compiled reports. When we went for judgment, we were found guilty. I was arrested for armed robbery, murder, three accounts of kidnapping, three accounts of rape, possession of an unlicensed fire arm and possession of ammunition. I was only acquitted on one account of rape. My co-accused were found guilty on all accounts. I was saved from then. I learned how to pray fast and spend time with the Lord.

Each of them where sentenced to three life terms and 36 years plus 6 months. I was sentenced to 3 fifteen years and 2 ten years. The reason why I am trying to share this story is that I remember when I went to court before the sentencing, I told my mother I was found guilty and she said to me, all we can expect is a miracle. A miracle really happened. Two days after being found guilty, my mother passed on. I could not go to her funeral so I had to be strong. I used to cry alone in my prison cell because in prison you are supposed to be appearing as tough. Being in prison

at a young age was just overwhelming. I was in prison for three years and I learnt a lot from my mother. I meet my

new mothers, (Thandi Makoko) has always been there for me, supporting me together with my other mother (Jackie Leyds), and they help me through high school and tertiary while I was still in prison. When I left prison, I got a job and moved out of my parent’s house and that is when I meet my other mother, my wife, who was brought to me by God. She is such a great person and I love her. I started working

for Bosasa with my two brothers, Bongani and Bongani and we are called the BOM. It is a ministry that ministers to the children that are in our Youth Centres around the country

09Thami Masuku

Thandi Makoko’s message

John 21:15. When they had finished eating, Jesus said to Simon Peter, "Simon son of John, do you truly love me more than these? "Yes, Lord," he said, "you know that I love you." Jesus said, "Feed my lambs."

I believe that the lamb is the children that Bosasa must take care of.

As mothers we must ensure that no child goes to bed hungry. It doesn’t matter if it’s your own child or your neighbour’s child, you must care for him. Every child matters.

Today I want to share something with you. Bosasa is interested in the care of young people. No parent knows what they got until they actually have it. Children are like a lucky packet, you love what you get from the inside. There is no dustbin for any child. Bosasa takes care of young people who are in conflict with the law.

As mother’s we are instruments used by God to have an impact on our children and to take care of them. It doesn’t matter what wrong they do, we must love them unconditionally.

There is picture I love referring to, a painting done by a young person called Victor. In that painting is young girl, holding a baby. When I asked him what he was thinking about when he painted the picture, he said he was motivated by the fact that he doesn’t know where his mother went to. His sister was taking care of him and when he was crying, she would cry with him.

“A woman is the full circle. Within her is the power to create, nurture and transform.” Diane Mariechild

BEING A WOMAN IN IN THE WORLD TODAYWhat does it mean to be a woman in today’s world? A great deal if you are talking about potential and if you read any World Bank Report. According to the World Bank, women are the answers to the woes of humanity. Countries where women are in strong leadership positions attract more foreign direct investment than those with strong male dominance. Economic growth is grounded in women’s development in any country in the world. Women are the foundation stones of society, the catalyst of healthy families, the builders of nations and the moral yardstick of caring for others. We provide levels of safety and security which guarantee the development of healthy bodies and minds. In countries where women leaders are prominent peace is just as prominent – no war mongering there.

HERE ARE SOME INTERESTING STATS• Women comprise 51% of the world’s population • More women are earning degrees than men• Women live longer than men and are healthier• Women hold 3.65 % of the top Fortune 500 CEO companies• More women are going into finance, insurance, oil

exploration, bio technology, chemistry, electronics and investment banking than ever before

• South Africa leads the world in female appointments to management or leadership positions

• South Africa leads the world in trust in a woman’s potential and capability.

• For the first time, the head of the International Monetary Fund is a woman – Christine Lagarde

• The African Union has appointed the first woman -Dr. Nkososane Dhlamini-Zuma at its head – a South African woman.

10

Ladies on the way to woman's day celebration

Thandi Makoko

Praise & worship was the basis to celebrate women

A senior position on television is portrayed as a piece of the empire with a splash of glamour and the big corner office with buttoned couches. But in real life it is identified with long hours, stressful decision making and constant demand for delivery. Nthabiseng Yelezo is an experienced administrator who was recently promoted to the senior position of Senior Administrator. She knows this only too well. A reluctant participant in the limelight, she carefully considers her words in this interview. Things change with a promotion to the senior post in Bosasa Aviation Security. Regular knowledge of Microsoft Office applications which is mandatory to entry level administrative clerks has become insufficient. So she has had to up the ante in her provision of administrative support to senior management and directors. She has put her excellent spoken and written communication skills to good use in her 8 year administrator career at Bosasa Security.

Stoffel Mosehle, the director of Bosasa Security is credited for grooming Nthabiseng into this position. He says he recognized in her a character which was ready to take up greater responsibility. “Nthabiseng has a mature, confident, pro-active, organized and professional attitude. I have seen her develop this attitude over time and I knew right there that she was ready to take up greater responsibility,” says Stoffel. She remains modest about how she has made it to the top of the heap. “I think the fact that I’m good at being a team player has increased my chances to advance to this position. My ability to multi-task is not too bad either,” she says reservedly. At that position Nthabiseng will be required to handle confidential information with discretion, a responsibility she is fit and prepared to grasp. “Mentoring and grooming those I lead is part of my responsibility which I will not abdicate easily in spite of my work load which can be scary sometimes,” says Nthabiseng. Unfortunately for Nthabiseng, most of the administrators she leads are based in various airports across the country. It therefore means she cannot delegate or monitor and evaluate one-on-one. She relies heavily on the communication tools at her disposal.“I just want to thank the directors and management for believing in me and trusting me with the responsibility they have given me. I have a strong support structure of my superiors who are guiding me and mentoring me to ensure that I’m not overwhelmed and fail,” she says. VP

Nthabiseng – is piloting the way

Risk Management Solutions

11

Nthabiseng Yelezo

Nthabiseng always showing the way

Nthabiseng takes another

vital call

There are so many children in South Africa who go to bed hungry every single day. This is becoming a huge problem faced by South Africa. Harvest Aid challenged South Africans to give up one meal and donate the cost of that meal to their project. By missing one meal, they put themselves in the shoes of those children who cannot afford to

eat at least one meal a day. Harvest Aid believes that if people take part in this initiative they can make a difference in the lives of children who go to bed hungry every day.

Carlos Bonifacio, the Financial Coordinator challenged his team of 50 people to take part in the Harvest Aid charity drive. He urged all the team to give up a R10.00 meal and he would put in an extra R2.00. This meant that if all 50 team members donated R10.00 each the total amount that will be given to the charity would be R500.00. Carlos would augment a R100.00 donation that would make the total of R600.00.

A few challenges occurred along the way. Not everyone was able to donate the R10.00. The R440 Carlos received did not deter him. He topped the difference to get to R600.

Carlos chose Harvest Aid because it is a local charity. The schools that are targeted serve the West Rand community. Since charity begins at home, and Carlos is based in Gauteng it made sense for him to look for a charity organisation that serves the local community. Carlos believes that people should be more compassionate. “We should try to help those who are less fortunate than us. “The little that we can contribute can make a huge difference in someone else’s life. With lack of compassion, a nation cannot be built,” said Carlos. We couldn’t agree with him more.

Accounts at Bosasa Cares

Future Technology Solutions

12

Carlos Bonifacio

R10-making the difference for those in need

Bosasa accounts-a department

with a heart

Patrick Littler has a dual view of his newfangled friends in the Goldfields’ kitchens and dining areas. “They don’t lie,” he says. “What they show and tell cannot be denied and they stay awake day and night,” he continues with a satisfied beam. The Monday morning when Sondolo IT technicians installed surveillance cameras and monitors in Goldfields kitchens, stores, corridors and dining areas that fall under Patrick’s watch, he knew he wouldn’t have to countenance uncertainty ever again. “It is not so much that I have a problem with theft or anything like that. It is when there are disputes that you don’t know who to believe. These cameras tell it as it is,” Patrick shares assuredly. Close Circuit Television (CCTV) cameras provide live video feeds to monitors but the footage they capture is also recorded on the Digital Video Recorders (DVR). Such footage has been successfully used to resolve disputes and even prosecute employees who steal from their employers in various incidents elsewhere.

Kitchen stores are the most likely places where employees with sticky fingers may find temptation irresistible. Surveillance systems have been known to eliminate the bad from the good and the downright ugly. With surveillance systems firmly in place, incidents and major freak accidents can be resolved without enlisting the services of expensive investigators. The monitor in Patrick’s office is calibrated and partitioned to show various areas under the cameras’ range. He can zoom into any of the visuals and perform such tasks that allow him to identify elements with visual certainty. “This system provides peace of mind more than anything else,” explains Patrick.

The eyes that never lieThough the installation of surveillance cameras was a contractual requirement, Patrick says his counter parts at Goldfields are delighted that Bosasa had them installed without being pressed to do so. “They can see how we take every part of the agreement seriously without exception,” he says. Unlike most catering organizations, Bosasa Operations has a strong, in-house technology partner in Sondolo IT. Sondolo IT did not only install the system but will maintain it and keep it working at its peak at all times. All the kitchens from Lebanon in Westonaria to the other side of Carletonville are fully installed and remotely backed up.

Bosasa has expert personnel and state-of-the art resources nationwide to support its technology in surveillance monitoring and recording. PACST, the globally positioned council on surveillance is Bosasa’s partner, making Bosasa the most knowledgeable in this field. Goldfields will be contented knowing that the partner they have in Bosasa does not only look after its employees’ nutritional wellbeing, but will also ensure that nothing untoward gets in the way of providing that essential service. I have learnt with amazement and a great deal of disappointment that some of the well-known organisations in the leisure industry have surveillance systems installed but never maintained. Only when an incident that requires that parties involved be identified do they realize the system has not really worked for a long time.Such a scenario is unlikely to happen to Bosasa as the partnership with Sondolo IT and PACST is cast in proverbial granite. VP


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Bosasa watches the passages

Patrick shows off his control

Security sets the standard again

To whom this may concern.

I would like to inform you that I received such excellent service from Sheily Masiteng;

John Meko and Moses Zibukla. My customer lost their bag with passports and

important documentation. Sheily heard me ask at bag port if they found a bag. She

then came to our offices and said I should walk with her. They had found the bag. I am

really stunned by this excellent service. The world should have more people like them.

WOW!!! Thank you so much.

Stasha- Budget Car Rental

Dear ORTIA,

I am writing to see if there is any way I can nominate some of your staff for an employee award.

I parked at the Super South Gate long-term parking for 13 days from July 21st - Monday August 6th. On my return I couldn't start my car and thought my battery

was flat. Two staff in particular - Lucky and Johannas stayed with me for 30 minutes pushing my car around the car park trying to clutch start it. Mr Mulaudzi then

joined us to try and jump start the car. They just wouldn't give up trying to help me and were so kind. When my car still wouldn't start, one of them asked if I had

an immobiliser installed in my car. I had completely forgotten to deactivate the immobiliser. I was so embarrassed and had made these lovely gentleman push

my car around in the freezing dark and cold for no reason. They were so good humoured and lovely about my mistake - and I didn't even have any rand on me

to tip them - but they said they didn't want a tip and were happy to help. They were just so kind and supportive - and I would love for them to be recognised and

rewarded for their amazing kindness and ubuntu.

Also - if you could give me your postal address, I would really like to send them a thank you card as gift.

I was so exhausted and cold - and they were so lovely and helpful.

Thank you for employing such amazing staff.

Best regards,

Pip Crooks

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Youth Development Centres

Risk Management Solutions

YDC shows it again

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The 2012 Soccer TournamentIn the 8 years that the Bosasa Soccer Tournament and Family Fun Day have been running, it has not been as impressive as it is set to be this year. It goes national. The sheer scale of its organization is overwhelming. A total of 14 teams nationwide have registered and will take part. Gauteng-based teams will come from operational units while coastal regions have been requested to form teams that will encompass all business units in their provinces. The prize money for the winning teams seems set to be at an all-time-high. But hold your curiosity, all prizes will be revealed at a launch in September in which teams will be drawn and matched against those with which they will go toe-to-toe. “The ladies and the Masters’ teams will also battle it out for the coveted No. 1 spot in their categories.” says Chairman of Bosasa Operations and Executive Director of Bosasa Group, Ishmael Mncwaba. He is the Chairman of the tournament’s organizing committee.

The two-legged competition will be played out in 2 days, on Friday the 2 November 2012 at the Lindela Sports Grounds and Saturday 3 November 2012 at the Greenhills Stadium for the finals. “There will be plenty of entertainment for the families of Bosasa employees, so everyone is welcome to come and enjoy the day,” says Ishmael. In Gauteng, the stand-off between rival teams Lindela, Mogale Youth Centre and Bosasa Operations at DCS is clearly imminent. Bosasa Security at O.R Tambo Int. Airport is making an unprecedented come back. Sondolo IT can no longer be said to be conspicuous by its absence since its disappearance from the line-up has become common place. Trevor Mathenjwa, Sondolo IT Managing Director does not harbour any illusions about his team carrying the trophy aloft any time soon. “The new kids on the block,” as Patrick Littler would like to refer to Bosasa Operations at Goldfields Mines - the operation he heads and team he represents - are treading with remarkable care. The strength of his team has not been tested. Unlike Lindela’s Unit Leader, Thabo Mabetha who relentlessly blows his trumpet about his team’s strength, Patrick is uncertain if he even has a competitive soccer team to field.

The coastal regions will be hard pressed putting together a team in provinces with such unforgiving geographic spread as the Eastern Cape, KwaZulu Natal and the Western Cape. Mogale Youth Centre boasts a soccer team well-endowed with daily, full practice sessions with the children they look after. This tournament promises to be the best in 8 years. Fear is written on the faces of the unprepared. Scare tactics have also been successfully used against well-established rivals. Heated pre- and post-match wrangling is expected to get louder and louder even long after the final whistle has been blown and the last person to leave the stadium has switched off the lights.The winners, no matter which net gets shaken by which team, will be the Bosasa families and children who are promised party packs and a glorious day on the jumping castles and slip-and-slides. Now that’s the Bosasa way. VP

Women show the men how its done

Children having fun all day

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A Collection of Blogs From Gavin WatsonJULY 2012

Internal communicator to our Employees and Human Capital

External communicator to our Complimentors and Extended Stakeholders

CEO - BOSASA GROUP OF COMPANIESAND FOUNDER OF TRUTH-ON-LINE

This compilation of blogs posted during

January and February has been prepared for

you in the faith that it will inspire, guide,

mentor and motivate you in both your

professional and personal lives

www.truthonline.co.za

Nkokeli.

Gavin Watson

Contents

teams2challenge A SENSE OF URGENCY

teams2deliver CUSTOMER & CLIENT FOCUS

teams2think THE POWER OF THE MIND

teams2trust COMMUNICATION IS A GIFT

teams2value THE BOSASA BRAND

CHARACTERISTICS OF LEADERSHIP AND THE LEARNING ENVIRONMENT

THE ATTITUDE OF SELF-DISCIPLINE

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Founder of

Institute of Business Leadership



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I want to commence this email by thanking the following teams within our BOSASA team for the leadership you displayed by successfully rolling out and implementing our service delivery for clients and team members. Your leadership is truly commendable and you rolled contracts and tasks out in a commendable way. You have proven to operate from the understanding of grasping the sense of urgency existing in our environments.This was and will continue to be a strength and virtue of BOSASA teams. Thank you to:

Our Security team:

Joe Gumede, Sylverster Simelane and your team: You accomplished a phenomal work in rolling out our ACSA contract with such speed and determination

Our Full Facilities Management Team:

Patrick Littler and your team: For rolling out our Goldfields Mining contract.

Our Design House and Team:

Jason Stoltz and your team: Your ability to deliver service to internal teams, enhancing their delivery to our clients. You have also proven to take ownership of our integrated communication strategy to all team members and clients. Well done teams, you are living the vision “teams2lead”.

When reading the content of this email you will see how you displayed the signs of a dynamic, healthy team environment. There is an urgency for all to "get involved and produce solutions" and this is a sign that your are dynamic, moving ahead and passionate.

GRASP THE SENSE OF URGENCY

Lately during my visits to some of our units, I have become more convinced that we have to nurture our ability to implement our vision and tasks with a sense of urgency. For our teams to remain at the cutting edge of innovation, we need to ensure that we do not procrastinate. This team spirit enables us to remain successful in the implementation of our services to our clients.

Our clients are our primary concern as service orientated teams. When we are urgent about their needs, to implement it according to our team standards, we automatically add value to our contracts and ultimately our people. Procrastination is not a virtue to be nurtured. Continue to embrace the entrepreneurial spirit of the urgency in BOSASA of getting the job done.

BOSASA leaders, nurture the approach to get your hands in and do the work. Ensure that your team embraces the attitude that it is urgent to succeed in service delivery, and thereby be successful in the implementation of our services to our clients.

I have spoken to many of our leaders and will continue to communicate with our entire team through emails and blogs to continue to develop this culture of commitment and urgency in the group and I want to encourage you to do the same.

In your team meetings discuss the following "vital signs our leaders that your team understands the demand and urgency of performing according to contract expectations. Do they working as a team no matter what obstacles they face":

When that sense of urgency exists, even teams which are facing formidable obstacles can and will produce solid results.

Creating a high enough sense of urgency among the team members is an issue of paramount importance in a fast-moving, sometime turbulent environment. To overcome obstacles, clear up uncertainty immediately and ensure that the team members are on the same page of service delivery.

"teams2challenge": A SENSE OF URGENCY: Speed of decision making and implementation.

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Know that your team members have a desire to add value, this is what we all want for our careers, employers and our clients.

Therefore, as team leader, unless you communicate and are urgent about service delivery, you will not nurture this within your team. As leader embrace the urgency of the matter and your team will follow you.

Do not allow the attitude: Work as usual. This is dangerous for any team in a business environment that’s changing all the time. Many a new venture and solution is created due to a sense of urgency. This is at the heart of every change an organization attempts to make.

Gain your team members respect by setting the pace and making room for them to grow. Delivery will be evident. And you would have won their hearts. This do by sharing the facts but also communicate team stories that will win over their heart motives. If you give achievable goals that excite and arouse determination, you will appeal to their hearts as well as their minds.

In my years within BOSASA and in other organizations, I have seen that when an organization has a genuine sense of urgency:

1. Everyone starts looking for immediate opportunities to make a difference and for ways to get ahead.

2. People start to identify what the critical issues are and come forward to get involved in implementing those needed changes.

3. Leaders work hard to come up with viable strategies for tackling high-value (important) issues.

4. All the teams, which get informed, will relentlessly communicate their visions and strategies so as to generate buy-in from the rest of the organization.

5. People will feel empowered and committed to removing obstacles, which hold the organization back.6. 7. There will be an overwhelming desire to achieve some immediate solution in order to disarm critics and cynics.8. 9. Everyone will refuse to let the organization slide back into its business-as-usual habits.

10. There will be an ongoing desire to graft all necessary changes into the systems and culture of the organization moving forward.

11. When teams have a sense of urgency they are proactive in doing things, which will meet present challenges or position for emerging opportunities. They look for ways to launch smart projects and initiatives, which will move the organization forward.

12. 10. They attend to be both focused and motivated. They are invigorated by what they’re doing rather than becoming prone to burnout or other problems.

This is BOSASA - our teams and I am proud to say, with a sense of urgency, you are doing well.

So as you assess yourself and your team, can you see how you have bought into the BOSASA vision? BOSASA leaders, continue to embrace “teams2deliver.” We are doing well and we are getting the job done above service standards and requirements!

“An organization that can sustain a high level of urgency over time has the potential to become a high-performance machine, where results go from good to great and beyond. Financial returns to investors grow past anyone’s expectations. Innovation flourishes, leading to new products and services that customers could not have imagined. The sense of pride and excitement, and the economic rewards flowing to employees grows and grows still more. But sustaining urgency over time requires that it not only be created, and created well, but that it be re-created again and again.” John Kotter. “Acting urgently is the tactic that creates results quickly. Speed of decision-making will only increase. A sense of urgency will only become more essential. Action is the test. Alertness, movement and leadership, now - and from many people, not a few - are the signs of true urgency and team buy-in.” Gavin Watson.

Thank you BOSASA team. You are living our BOSASA brand!

God bless you as we conclude this week in uniting to deliver.

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"teams2deliver": CLIENT & CUSTOMER CULTURE.________________________________________The challenge to keep Bosasa "high-growth"

Here is a question I would like you as Bosasa leadership to ask yourselves: What is going to give us the competitive edge in the future or establish us as a continuous high growth organization?

Our answer lies in this: To be market or client driven is one of the most important elements we need to focus on. If we as a Group place our focus on delivering service excellence to our clients, we will always see growth. And by being committed to our service delivery, lies an innovative and entrepreneurial approach, as well as a culture and ethos of learning and development. If we are focused on our clients, we are focused on development and continuous improvement… ensuring higher growth. But if we do not have the culture of being client focused, we will not have the culture of empowerment and improvement. These go hand in hand.

To build an organization that focuses on customer/client needs, requires that the right systems are in place. The right systems empower us to provide tailor made services. Systems however are operated by people. Without our people the systems will not function, without the systems, the people will not be effective in delivering required service. As leadership we therefore need to have a global view of all that is required internally in order to be effective externally. The Group culture plays a vital role here. If the correct team culture is in place, the team members will be committed to the clients, the operational requirements of the team as a whole, utilizing the internal systems to enhance the organization as well as their own personal growth.

Therefore, to provide high growth, the leadership need to equally instill the culture of being customer or client focused. This simply means to build a culture that focuses on providing superior customer experiences.As leadership, we always need to ensure that the following elements necessary for building a team culture that is customer orientated to provide superior customer experiences, is instilled. This requires the following six elements.

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VISION

A goal of any organization is to build an organizational culture that continually develops to deliver greater value. The vision is the compass of the organization—its purpose of being. It is the experience that we are attempting to create for our customers, employees and stakeholders, addressing their unique needs:• Physical needs—the service that is designed according to tender specifications.• Informational needs—timeous and relevant information that enhances decision making.• Emotional needs—providing peace of mind solutions and treating clients with respect.• Spiritual needs—where people view themselves as being part of something greater than

themselves.

The only way this can be done on a daily basis is to engage every team member in the process of growing as an individual. When each team member is growing, the organization as a whole will be enhancing its ability to meet customer needs.

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VALUES

Values set the rules of the game for team members and customers or clients. They provide the boundaries. Values are not negotiable since they define what the organization stands for and how it defines what is acceptable behavior and what is not. The values are the corporate culture in action. For example:• The customer always comes first.• Fairness and honesty in all dealings.• Respect for the individual.• Excellence in products and service.• Rewards tied to performance.• • Leadership by example.

When the teams put these values into action, a consistent customer experience will be generated at every level of the organization. Values originate with the business leader and then grow or shrink on the basis of how people act within the organization.

GOALS

Goals are the deliverables—what the organization aspires to deliver to customers within the prescribed timeframe. Goals will come in three basic varieties—customer goals, team goals and stakeholder goals.

Effective goals have basic attributes:• Good goals are balanced—they accurately reflect the relative importance and interest of

customers, teams and shareholders.• Good goals are sustainable—they balance the imperative for long-term growth with the

need to also be profitable in the short-term.• Good goals are well known—every team must understand them, not just the leaders.• Good goals are measureable—so accurate statistical feedback on progress must be

generated rather than stories.

4. RELEVANCE.

In order for any goal to be met, the people who are responsible for meeting them must feel they are relevant to them personally. It is relevance which makes the goals worth achieving—from the perspective of the person involved.

To make a goal consistently relevant for everyone in the organization, leaders need to:• Align the reward system with the goal.• Give recognition to those who deliver.• Inject legendary stories into the organizations culture.• Make it possible to draw attention to exceptional service.

Give a person a sense of control over their destiny and they will do anything you ask—and more. Systems too must be designed to give teams and customers control of their relationship, keeping them relevant.

5. FEEDBACK.

Feedback lets everyone know the results of their actions. If the goals are being accomplished, feedback reinforces what’s happening. It the goals are being missed consistently, good feedback will suggest that actions need to change. Feedback goes hand in hand with relevant goals. When giving feedback, take cognizance of the following:• Just the most important critical factors to be monitored.• Everything that forms the basis for team rewards is included.• Progress reports to be given weekly and monthly.

"teams2think": THE POWER OF THE MIND

Last week I had a meeting with our leadership particularly to discuss ways in which we could ensure that we improve our team member’s inputs and thus our internal leadership capacity and development. I realized once more how we as a team need to have a concerted effort; internal drive and focus within Bosasa for our individual inputs to capacitate better team outputs (information flow), thus resulting in greater accuracy for comprehensive decisions to be made. By having such an individual and collective focus on inputs versus outputs we will remain results orientated.

Therefore in this week’s email I would like to speak to you as individuals who impact the team and briefly discuss the importance of the power of the brain - The importance of the inputs and outputs which you can generate by applying your thinking ability. If you implement this individually, you will impact your team collectively.

The human brain:

The human brain is the most powerful, complex “machine” in the world. Simply having the desire to achieve something does absolutely no good in and of itself. You can want all you want and nothing happens. But impress (input) that desire onto the power center of your brain as a new set of instructions and you can transform that desire into a habit of thought or belief (output). Once you do that, very little in the world can stop it from happening.

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• Short meetings to be held each week.• The shorter the time between an action and a result the better – it is important for teams to understand the cause and effect relationship of

their actions.

You can’t manage or innovate what you can’t measure. Feedback systems are essential to building high-performing cultural structures. Leaders and teams need well-designed systems because every action creates a reaction, and for growth this needs to be monitored.

6. ACTION.

Once all the other Customer Client Culture pieces are in place, you then need to stand back and let the teams invent how they’re actually going to go about serving the customer. As long as they understand the vision, know the rules of the game, have clear and relevant goals and access to a feedback system which will tell them they’re doing something right, you need to allow them to deliver. Your role then becomes to provide the reward and incentives as the system starts generating results. When people invent their own way of delivering extraordinary service, it truly becomes extraordinary.

Culture drives performance in an organization. Culture is everything. Get the culture right, and your teams will do what is necessary to serve their customers. Nearly all that we do is conditioned by habit, and habit is the result of culture. Build a culture where the behaviors you desire are clear and recognized, and people will gradually build habits around those behaviors. Then, the organization will habitually serve its customers with ever-increasing value and high-growth.

My challenge to you in this week is to debate and implement this blog. By ensuring that your team understands these elements and values, you contribute to making Bosasa a high growth Group. Be “teams2deliver”. God bless.“Deliver service excellence in all matters, large and small. And always do what you promise.” Gavin Watson

Your brain is the “thinking tank” of your body:

The human brain is about 1 to 2% of your body weight but consumes 20% of the air you breath, and 25% of your total blood flow, 30% of the water you consume and 40% of the nutrients you take in.

Your brain is divided into 2 parts: the Conscious (20%) and the Nonconscious (80%)

The Conscious brain: This is what you use to evaluate options, make decisions and think things through. This is where we form and exhibit (1) our will (2) our memory (3) our perception (4) our reasoning capacities (5) our intuition (6) our imagination.

The Non-conscious brain: Is significantly larger. It is servile (to serve the conscious side of the brain). Meaning it doesn’t set goals of its own but automatically works to execute the goals it has been provided. The Non-conscious never evaluates the merits of what it has been provided with but goes to work acting on the beliefs which have been embedded in the brain. Research has suggested at least 96 to 98 % of our behaviors are automatic and are controlled by our Non-conscious mind. Setting goals is a function of the Conscious brain (inputs) whereas reaching them is really a function of the Non-conscious brain (outputs).Your mind:

Let us take a look at how your mind can direct your actions:

Your thoughts are important because ultimately everything starts as an idea. If you get yourself into a pattern of thinking productive thoughts, very soon those thoughts will attract a form of energy, which will draw the building blocks required to make things happen to and for you. Pay careful attention to what you choose to think about.

Humans typically think of the physical world we can see but there is also an unseen world, which is much bigger. This world is made up of energy (cells, molecules, atoms, protons, neutrons, etc.) which are all forms of energy.

In this parallel world, everything starts as an idea before it takes on physical form.

To make your life a success you start out by creating an idea in your mind’s eye and then work to make that idea take physical form. (Input capacitating output)

Thoughts create everything; they are the starting point from which anything and everything arises. What you think about can and will create the realities you ultimately experience in all facets of your life and career.

Thinking is one of the most powerful forces in the world. Our thoughts are the controlling factor defining what we manifest and create in our lives. The idea precedes the actual creation of implementation.

How to use your mind more effectively:

We have taken a look at the human brain and your mind.To achieve more of what you want, you will need to form stronger and more powerful habits. Habits are dictated by the Non-conscious brain but the Conscious brain is the guard at the doorway of your mind. The brain has infinite capacity to become more creative and intelligent right throughout your life. But you must take control. Neural programming (the mind’s network) means that you recondition your Non-conscious brain so it works to help you achieve your goals rather than working against you. It is the process of building success from the inside out; neural programming is the engine of great achievements. This is the search engine (for example your own “Google”) filtering data and finding data you require.

How do we achieve becoming more creative and intelligent?

Create a new vision, one that is rich, crystal clear and emotionally charged.

Create powerful positive statements which support your vision.

Develop emotional anchors, link new beliefs with existing feelings.

Prepare imprinting materials, physical expressions of new beliefs, for example, type out a list of ten good statements about yourself which you have to imprint on your mind daily. Paste it on your mirror and read it every morning as you prepare for work. Thereby you are creating a habit of feeding

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yourself with the truth and creating a vision which is crystal clear.

Set a daily routine: recondition your mind three times a day.

Employ technology to continue bombarding your brain with clues that will enhance and stimulate your thinking.

A few "Generals of longevity" who have applied these principles:

Warren Buffet (one of the greatest business minds) Rupert Murdock (one of the largest media conglomerates) Nelson Mandela (an international political icon) have used their thinking capacity until late in their 80’s to change how the world functions and behaves. Now, the question you have to ask is how to use your brain… Do you want to train and develop your thinking to become a success? And only you can make this decision to create positive inputs resulting in effective outputs. Use the simplistic examples given and you will systematically see the evidence of a new way of thinking "intelligently".

“Setting goals is a conscious exercise; achieving goals is a spiritual and non-conscious exercise. To achieve goals, we need to become experts at using both parts of our brain. There is no better feeling than knowing your life and your destiny has purpose and meaning.” Gavin Watson.

I always make mention of this fact: If we can train the body, surely we can train the mind, the engine of success. Bosasa team, you are called to make a difference as a leader in our nation and continent. Please apply the above truths and ways to formulate better habits (inputs) to ensure destiny and results (outputs); they have been proven to be successful. In applying them you will become a person of destiny. Start articulating and communicating this value to others and use the mantra “vision-focus-action” to position yourself and those you work with for success.

Know that your mind is that which propels you to become the leader and success you desire to be. Please train your mind and results will be significant, both in your personal life as well as your team environment. You will see the fruit in the lives of your colleagues. They will be astounded at your intellectual and emotional growth.

Be focused, think big, think good and think truth. Feed your mind by thinking of that which will result in your life being a success. “Teams2think”... apply your minds, it makes an impression in your own life as well as all who you come into contact with.

God bless you and have a blessed week.

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"teams2value": THE BOSASA BRANDThere is a very specific question that we as Bosasa leadership need to ask ourselves continuously: “Are our Bosasa team members proud to identify with the Bosasa brand and how do their actions enhance Bosasa’s brand?” As leadership, we have to evaluate the answer and use it to create ways of developing greater brand identity and ownership. Client feedback enables us to answer this question and effectively evaluate our team approach towards our brand. Positive feedback is proof of our Bosasa team living our brand.

It is vital that our Bosasa brand [the message our team members exemplify] is the culmination of our mission and vision, operating principles and objectives. Our brand also needs to be central to all our decisions, actions and values.

When it comes to our brand message, our internal and external messages about the brand must tell a consistent story and be sent as part of the same narrative. The brand messages should relate to the following:

• Value - The Bosasa Group’s core beliefs; what our brand stands for. The Bosasa brand has to be judged by our Group’s performance and that often depends on our team's interconnectivity. How our team members communicate with and relate to one another. Recognizing and reinforcing our brand between team members through a communications campaign can have powerful effects. Our eKayaMedia team members [Design house] are the custodians to develop such an internal campaign. And as this brand awareness is brought through all aspects of our Group, our team members will become part of the brand and start living it without any difficulty. It has to be interconnected to all we do, we say and think about Bosasa, thus communicating value.

• Behavior - How we as Bosasa Group interact with internal and external stakeholders. Brand-based values rather than empty slogans help teams to “walk the talk” and define behavior relevant to an individual team’s day-to-day life. These behaviors in our individual team members bring our brand-based values to life. We need to behave in a manner that reflects what we convey in our spoken messages and contractual obligations. Our clients need to know that we live what we promise to provide. And this is individual behavior that results in team culture.

• Positioning - It is important to know what we collectively want stakeholders to think about us [our brand]. Creating teams who share an understanding of our values and behaviors, brings vibrancy and momentum to the group. It also helps to create focus on recognizing the need for consistently high standards of performance. Thereby we position ourselves as brand ambassadors. And as leaders we position our team members for success.

• Identity - Our identity is included in names, logos, visual standards, verbal themes. Brand identity must be built from within, across all levels and functions. Our eKayaMedia team is currently creating this awareness and they are responsible for instilling a sense of honour through the different media communication channels.

BRAND CHARACTERISTICS:

As the Bosasa Group, we will remain a high-performance organization and the following are some of the brand characteristics we have to maintain:• Focus – a few key measures of success are clearly understood.• Unity of purpose – a “one group” mentality with everyone pulling together.• Energy – a sense of urgency in fulfilling customer expectations.• Agility – an ability to adapt to a changing business environment.• Learning – a desire to share knowledge.• Identity – an individual and collective identification with our mission, values, business strategy, competitive advantage and brand promise.

These brand characteristics will always remain the linkage with performance and reputation.As Bosasa we are also a high-reputation organization and to stay at this level of brand identity and influence, the following are robust drivers we have to maintain to instill brand identity and ownership.

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"teams2value": THE BOSASA BRANDThere is a very specific question that we as Bosasa leadership need to ask ourselves continuously: “Are our Bosasa team members proud to identify with the Bosasa brand and how do their actions enhance Bosasa’s brand?” As leadership, we have to evaluate the answer and use it to create ways of developing greater brand identity and ownership. Client feedback enables us to answer this question and effectively evaluate our team approach towards our brand. Positive feedback is proof of our Bosasa team living our brand.

It is vital that our Bosasa brand [the message our team members exemplify] is the culmination of our mission and vision, operating principles and objectives. Our brand also needs to be central to all our decisions, actions and values.

When it comes to our brand message, our internal and external messages about the brand must tell a consistent story and be sent as part of the same narrative. The brand messages should relate to the following:

• Value - The Bosasa Group’s core beliefs; what our brand stands for. The Bosasa brand has to be judged by our Group’s performance and that often depends on our team's interconnectivity. How our team members communicate with and relate to one another. Recognizing and reinforcing our brand between team members through a communications campaign can have powerful effects. Our eKayaMedia team members [Design house] are the custodians to develop such an internal campaign. And as this brand awareness is brought through all aspects of our Group, our team members will become part of the brand and start living it without any difficulty. It has to be interconnected to all we do, we say and think about Bosasa, thus communicating value.

• Behavior - How we as Bosasa Group interact with internal and external stakeholders. Brand-based values rather than empty slogans help teams to “walk the talk” and define behavior relevant to an individual team’s day-to-day life. These behaviors in our individual team members bring our brand-based values to life. We need to behave in a manner that reflects what we convey in our spoken messages and contractual obligations. Our clients need to know that we live what we promise to provide. And this is individual behavior that results in team culture.

• Positioning - It is important to know what we collectively want stakeholders to think about us [our brand]. Creating teams who share an understanding of our values and behaviors, brings vibrancy and momentum to the group. It also helps to create focus on recognizing the need for consistently high standards of performance. Thereby we position ourselves as brand ambassadors. And as leaders we position our team members for success.

• Identity - Our identity is included in names, logos, visual standards, verbal themes. Brand identity must be built from within, across all levels and functions. Our eKayaMedia team is currently creating this awareness and they are responsible for instilling a sense of honour through the different media communication channels.

BRAND CHARACTERISTICS:

As the Bosasa Group, we will remain a high-performance organization and the following are some of the brand characteristics we have to maintain:• Focus – a few key measures of success are clearly understood.• Unity of purpose – a “one group” mentality with everyone pulling together.• Energy – a sense of urgency in fulfilling customer expectations.• Agility – an ability to adapt to a changing business environment.• Learning – a desire to share knowledge.• Identity – an individual and collective identification with our mission, values, business strategy, competitive advantage and brand promise.

These brand characteristics will always remain the linkage with performance and reputation.As Bosasa we are also a high-reputation organization and to stay at this level of brand identity and influence, the following are robust drivers we have to maintain to instill brand identity and ownership.

OUR BRAND DRIVERS:

We need to ensure continuous:• Quality of leadership.• Quality of products and service.• Capacity to innovate.• Value as a long-term investment.• Soundness of financial position.

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• Wise use of corporate assets.• Ability to attract, develop and keep talented people.• Community, social and environmental responsibility.

THE BUILDING OF OUR BRAND:

As Bosasa we have successfully built our brand around the following value based commitments, which we need to protect and enhance.

• Leadership: A recognition that the brand is personified by the whole leadership in their accountability to multiple stakeholders.• Transparency: An acceptance that stakeholders must understand the decisions driving risk and reward.• Honour: An appreciation that individual team member’s honour and responsibility leads to collective team honour and responsibility and

accountability.• Innovation: Evidence that sharing of ideas and the responsibility for taking risks is encouraged and rewarded.• Long-term view: A focus on what is right in the longer term rather than what is expedient in the short term.• Citizenship: An organizational commitment to acting as a good corporate citizen.• Talent: A recognition that talent must be valued and nurtured.• Given our unique Bosasa environment of service delivery, every effort must be made to offer consistency and clarity of message with a focus on both corporate and shareholder value. As leaders we need to live the message [brand] and empower our team members to equally live and be our Bosasa message [brand].

IN CLOSING:

The questions we continuously need to ask: “Are our Bosasa team members proud to identify with the Bosasa brand and how do their actions enhance the brand?” and “What value are we as leaders adding to the group? Can you identify with the Bosasa Brand? Do you live the Bosasa vision?” As Bosasa leader, evaluate the outcomes of these questions. Then share the above principles and values with your team, and also make them part of your daily focus and routine. This week, as you focus on the message of our brand, as you live the Bosasa vision, encourage your team to live “teams2value”. For we need to value what we have built! It remains part of our solid foundation.

Have a very blessed and favored week and GOD bless you.

www.truthonline.co.za for more inspirational and informativeblogs and words from Gavin Watson.

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"As we live and speak our Bosasa brand, we will touch the lives of all people we interact with."

Gavin Watson.


Documents

Bosasa Bosele V5 2012