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Increasing Access to Treatment for Women Re-Entering their
Communities after Incarceration
Boston Public Health CommissionSafe and Sound Return Project
September 2012
GOALS:
Increase the rate of admissionMove from scheduled appointments to all walk-ins
Increase the retention rate
Changes since NIATx:
Change in the access model from all scheduled appointments gradually to all walk-in hours
Increase workplace efficiency
Simplified the policy handbook and intake forms
Increased retention rate
Change in Admissions
Oct-11
Nov-11
Dec-11
Jan-12
Feb-12
Mar-
12
Apr-12
May
-12
Jun-12
Jul-1
2
Aug-12
0
5
10
15
20
25
30
35
40
Scheduled
Walk-ins
Total Adm.
Num
ber o
f Adm
issi
ons
Outcome and Future Goals:
Challenges Faced
Teamwork and communication
Clinician control
Layoffs
No-show clients
Resolutions
Meetings to resolve problems
Gradual transition to all walk-ins
Balancing time and clients
Move to walk-ins
Areas For Growth:
Continue with the access model of all walk-ins and phase out scheduled appointments
Gather precise and accurate data on future engagement and retention rates
Focus on recruitment effort for Safe and Sound Return (SSR) clients – women reentering the community.