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AIM
BP.040 CURRENT PROCESS MODEL
<Company Long Name>
<Subject>
Author: <Author>
Creation Date: May 1, 1999
Last Updated: November 19, 2009
Document Ref: <Document Reference Number>
Version: DRAFT 1A
Approvals:
<Approver 1>
<Approver 2>
BP.040 Current Process Model
Document Control
Change Record
8
Date Author Version
Change Reference
1-May-99 <Author> Draft 1a
No Previous Document
Reviewers
Name Position
Distribution
Copy No.
Name Location
1 Library Master Project Library2 Project Manager34
Note To Holders:
If you receive an electronic copy of this document and print it out, please write your name on the equivalent of the cover page, for document control purposes.
If you receive a hard copy of this document, please write your name on the front cover, for document control purposes.
<Subject> File Ref: document.doc (v. DRAFT 1A )
Company Confidential - For internal use only
Open and Closed Issues for this Deliverable 9 of 4
Doc Ref: <Document Reference Number> November 19, 2009
BP.040 Current Process Model
Contents
Document Control............................................................................................
Enterprise Process Model................................................................................
Core Process Models........................................................................................
Process Flow Diagrams....................................................................................
Event Catalog...................................................................................................
Descriptive Overview for <High-Level Business Function>.....................Event Catalog for <High-Level Business Function>.................................Process Descriptions for <High-Level Business Function>......................Process Relationships for <High-Level Business Function>....................
Performance Measures....................................................................................
Open and Closed Issues for this Deliverable..................................................
Open Issues................................................................................................Closed Issues.............................................................................................
<Subject> File Ref: document.doc (v. DRAFT 1A )
Company Confidential - For internal use only
Open and Closed Issues for this Deliverable 9 of 4
Doc Ref: <Document Reference Number> November 19, 2009
Enterprise Process Model
PD
ProductDevelopment
OP
Operations
PS
Post-SalesServ ice
PF
Planning andForecasting
PR
Procurement
FM
FinancialManagement
SM
Sales & MarketManagement
HR
Human ResourceManagement
MM
MaterialsManagement
OF
Order Fulfi l lment
EM
EnterpriseManagement
IT
InformationTechnology
Management
QM
QualityManagement
Suppliers
Customers
Employees
Stockholders
Regulatory /Statutory Agencies
Carrier
Consumers
Material Quality Data
Produc t Development Quality Data
Pick ing / Shipping Data
Financ ial Reports
QualityIT Plan
TransportationPlan
Material Source Requirements
Forecas t Data
Sales Order Feedback
Cus tomer Information
Shipped Sales Orders
Payables / Payments
Material Requirements
Labor
Raw Materials & WIP
ATP/CTP
Labor Requirements
Sales Commiss ion Data
Materials /Supplies
Invoice Data
Post Sales Billing and Costing Data
Cos ts
Finished Goods
Strategic Operation Plan
InformationServ ices
Produc t Des ign Feedback
EngineeringChangeReques t
EngineeringChange
OrderDes ign
Sales Order Data
Collec tion Data
Produc ts(Drop Ship)
Statutory / RegulatoryReporting
Post SalesQuality Data
OperationsQuality Data
Quality Plan
Ex ternalReports
Wages
Labor Availability
Correc tion To Produc t Des ign
Invoices
Payments
Produc ts / Components
Payments
PayrollData
Ex ternalReports
Market Data / Ideas
Problem Resolution
Problems / Support Issues
Reques ts for Produc ts / Serv ices
Produc ts / Serv ices
Invoice forPayment
Sales Orders
PurchaseOrders
TemporalEvent Process Step Dec is ionEvent Manual
Process Step
Nav igation
AutomatedProcess Step
External AgentData Store
Legend:
ExpandableSub-process
Copyright © 1998 Orac le Corporation, All r ights reserved
12 May, 1999Updated By: Oracle CorporationDescription: Enterprise Process DiagramEnterprise: Enterprise Rev. 2.0
File Ref: document.doc (v. )Company Confidential - For internal use only
Open and Closed Issues for this Deliverable 9 of 4
Doc Ref:
Core Process Models
File Ref: document.doc (v. )Company Confidential - For internal use only
Open and Closed Issues for this Deliverable 9 of 4
Doc Ref:
OF - Order Fulfillment
TemporalE vent P rocess S tep DecisionE vent Manual
P rocess S tep
Navigation
A utomatedP rocess S tep
External EntityData S tore
Legend:
E xpandableS ub-process
5/12/99Creator: Oracle CorporationDescription: Order Fulfillment Process DiagramOF: Order Fulfillment
OFCONTADMN
ContractsAdministration
OFCUSTRTRN
CustomerReturns
PS
Post SalesService
SM
Sales & MarketManagement
PR
Procurement
PF
Planning andForecasting
FM
FinancialManagement
HR
Human ResourceManagement
EM
EnterpriseManagement
IT
InformationTechnology
Management
QM
QualityManagement
PD
ProductDevelopment
OFORDENTSC
Order Entry &Scheduling
OFINVCOLCT
Invoicing &Collection
OFORDSPECF
OrderSpecification &Configuration
MM
MaterialsManagement
OP
Operations
Consumers Suppliers
Customers
Employees StockholdersRegulatory /
Statutory AgenciesCarrier
P roduct Information
Order Information
New Contract Information
Repair Information
Replacement P roduct Information
S hipping Information
DemandManagement
P olicies
Write Off' 's / Cash A pplication
Receivables B alances
Credit A pproval
ATP /CTP Request
P romotions
Customer Return Credit
Issue Contract
A ccept/Decline
Quotation
S hipping Data
Customer Return Credit
Internal Requirements
Drop S hipment Requirements
S ales Order Information
S hippingData
E stimated Costs
ReceivedRMA Item
Order A cknowledgment
Customer Returns Request
Issue RMA
Released P roduct
Configured S ales Order
Contract Data
Quotation
+/- S ales Order A djustment
Customer Information
Contract
Collection Data
Invoice Data
Configured Order
Contract
A pproved Contract
RMA Data
S ales Order Data
Order B ook Data
S ales Order Feedback
ATP /CTP P romise
Demand Data
S ales Orders
P ayments
Invoices
P roduct Install Data
Order Validation
Credit Holds & Refunds
Requestfor
Quotation
File Ref: document.doc (v. )Company Confidential - For internal use only
Open and Closed Issues for this Deliverable 9 of 4
Doc Ref:
Process Flow Diagrams
OrderEntered
TemporalEv ent Proc es s Step Dec is ionEv ent Manual
Proc es s Step
Nav igation
AutomatedProc es s Step
External AgentData Store
Legend:
Ex pandableSub-proc es s
Copy right © 1998 Orac le Corporation, All r ights res erv ed
12 May, 1999Updated By: Oracle CorporationDescription: The process of taking customer orders and entering them onto the system.OF1069: Enter Orders Rev. 2.0
Drawing2
Cu
sto
mer
Serv
ice R
ep
resen
tati
ve
OF1069.6Verify the
customer'spurchase order
has beenobtained
OF1069.10
Verify that a validexport license is
on file
OF1069.14
Determinewhether this is a
rush order
OF1069.2
Enter Orders
Enter the order
OF1069.7
Verify that salesorder matches
PO
OF1069.8Determine
whether order isbeing shipped toanother country
OF1069.9
Determinewhether a letter
of credit is on file
OF1069.11Submit export
license toappropriate
agency
OF1069.12Determine
whether any otherholds should be
placed on theorder
OF1069.16
File the orderdocumentation
OF1069.15Notify the
Customer ServiceManager of the
rush order
OF1069.13
Place theappropriate holds
on the order
OF1069.3
Enter Orders
Verify orderprices
OF1069.4
Enter Orders
Verify paymentterms
OF1069.5
Enter Orders
Verify customer'stax status
OF1069.1
Enter Cus tomerInfo
Determinewhether this is a
new customer
Is this a newcustomer? Is PO on file?
Is this aninternationalshipment?
Is a validexport license
on file?
Do any holdsapply to this
order?
Is this a rushorder?
Yes
No
No
Yes No
No
Yes
No
Yes
No
OrderSubmitted
File Ref: document.doc (v. )Company Confidential - For internal use only
Open and Closed Issues for this Deliverable 9 of 4
Doc Ref:
Event Catalog
This component describes each of the high-level business functions and the processes that it performs. Each business function contains the following sections:
descriptive overview
event catalog
process descriptions
process relationship
Descriptive Overview for <High-Level Business Function>
<Enter a descriptive overview of the functions performed by this business area.>
File Ref: document.doc (v. )Company Confidential - For internal use only
Open and Closed Issues for this Deliverable 9 of 4
Doc Ref:
Event Catalog for <High-Level Business Function>
Event ID Name Type Description Responding Process
File Ref: document.doc (v. )Company Confidential - For internal use only
Open and Closed Issues for this Deliverable 9 of 4
Doc Ref:
Process Descriptions for <High-Level Business Function>
<Enter a description for each of the processes within this business function.>
Process ID. Event Process Title Description of Process Output
Process Relationships for <High-Level Business Function>
<Enter a description of the relationships between the various processes.>
File Ref: document.doc (v. )Company Confidential - For internal use only
Open and Closed Issues for this Deliverable 9 of 4
Doc Ref:
Performance Measures
This section lists the performance measures used to measure current process performance for each core process.
Core Process Measure Area Current Measure
Description
Materials Management
Quality 85 % “Perfect Orders”
Materials Management
Quality 900 # of Invoice Adjustments Due to Inaccurate Deliveries
Materials Management
Quality 3 % Handling Damage
Materials Management
Quality 100 # of RMAs due to improper picking/shipping
Materials Management
Quality 89 % Cycle Count Accuracy
File Ref: document.doc (v. )Company Confidential - For internal use only
Open and Closed Issues for this Deliverable 9 of 4
Doc Ref:
Open and Closed Issues for this Deliverable
Open Issues
ID Issue Resolution Responsibility Target Date
Impact Date
Closed Issues
ID Issue Resolution Responsibility Target Date
Impact Date
File Ref: document.doc (v. )Company Confidential - For internal use only
Open and Closed Issues for this Deliverable 9 of 4
Doc Ref: