BPMon Setup Roadmap7.1

Setup Roadmap for Business Process and Interface Monitoring in Solution Manager 7.1

Access to Setup Roadmap for 7.0

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Setup Procedure for Business Process and Interface Monitoring in SAP Solution Manager 7.1

Configure Monitoring Customizing

• Create System and select Product• Create RFC Destinations• Create Logical Component

• Assign Logical Components to Solution• Create Contact Persons • Create Business Scenario• Create Business Process and Business Process Steps• Arrange Process Graphic and Create Process Flows

• Check Local RFC destination• Select RFC Server Groups• Define Solution Support Organization• Choose Business Process and Process Steps or Interfaces to

be monitored• Choose Monitoring Types per Step/Interface • Per Monitoring Object:

Provide technical Details and Threshold Values for the Alerts.Assign Analysis Transactions and Set up Monitoring Tasks.Set up Automatic Emails and Service Desk Messages

Where Details

Work Center: Solution Manager: Configuration

Work Center: Solution Manager Administration

Work Center: Business Process Operations

Maintain Solution

Work Center: Business Process Operations

Setup Business Process Monitoring

• Generate Monitoring Customizing

• Activate Monitoring

• Create Solution (if you can not use an existing one)

questions / problems

Generate

Activate

Create Business Process

Create System and Logical Component

Create Solution


WHERE: Solution Manager Administration

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questions / problemsExecute Solman_Workcenter

SAP Solution Manager Administration Solutions New

SAP Solution

Europe - ERP

Asia - ERP

Amercia ERP

Europe - FI CO

Asia - FI CO

Amercia - FI CO

Europe - HR

Asia - HR

Amercia - HR


WHERE: Solution Manager: Configuration

Execute Solman_Workcenter

SAP Solution Manager: Configuration Managed Systems Configuration

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documentation (RKT) (slide 71)


WHERE: Solution Directory

In the Solution Directory you can assign logical components to the solution and create business processes.

You can access the Solution Directory via “Maintain Solution” from the “Business Process Operations” work center

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SAP Solution

Europe - ERP

Asia - ERP

Amercia ERP

Europe - FI CO

Asia - FI CO

Amercia - FI CO

Europe - HR

Asia - HR

Amercia - HR


WHERE: Business Process Monitoring Setup Session (1/2)

The Business Process Monitoring Setup session is available only after a logical component has been assigned to your solution.

You can access it via “Setup Business Process Monitoring” from the “Business Process Operations” work center after selecting your solution.

EMEA - ERP

APA - ERP

US - ERP

EMEA - HR

APA - HR

US - HR

EMEA - FI/CO

APA - FI/CO

US - FI/CO

APA – ERP 2

US – ERP 2

EMEA – HR 2

APA – HR 2

US – HR 2

EMEA - FI/CO 2

APA - FI/CO 2

US - FI/CO 2

US - FI/CO 3

US – HR 3


WHERE: Business Process Monitoring Setup Session (2/2)

There is one Business Process Monitoring Setup session per solution landscape.

In this session, you can maintain the monitoring customizing for all business processes and interfaces contained in the solution landscape.

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DETAILS: Create Solution

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Choose “Save solution” to create new solution.

Enter the solution name and choose a language.


DETAILS: Create System (Managed System Configuration)

documentation (RKT) (slides 55+)

If the system that you want to connect is not contained in the technical system list, connect the system to an SLD to minimize the effort for maintenance.

If required, create the technical system manually. For more information, see SAP Note 1472465.

Main Steps

In Solution Manager select SLD

Via transaction SolMan_Setup System Preparation 6.1

In Managed System Send System Data to SLD

Via transaction RZ70

In Solution Manager LMDB “Resync from SLD”

Via transaction LMDB

Configure Managed System in Solution Manager

Via transaction SolMan_Setup Managed System Configuration


DETAILS: Select SLD

i.e. SLD can be reached via http://sldsolman.wdf.sap.corp:50100/sld


DETAILS: Check Connection to SLD (1/2)

Access SLD via e.g. (see slide before) http://sldsolman.wdf.sap.corp:50100/sld


DETAILS: Check Connection to SLD (2/2)

Gateway to SLD:Host: sldsolman.wdf.sap.corpService: sapgw02


DETAILS: In Managed System send Data to SLD

Log on to managed system and call RZ70. Fill „Gateway Information“ and execute.


DETAILS: Send Data from SLD to LMDB (1/2)

In Solution Manager call transaction LMDB. „Edit“ and then „Resync from SLD“


DETAILS: Send Data from SLD to LMDB (2/2)

Select the „Source SLD“ and press „OK“.


DETAILS: LMDB System Data Imported via SLD (1/4)

Software Components are filled ...



Technical Instances are filled ...



ABAP Clients are filled ...



RFC Destinations have to be created!

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DETAILS: Select Product (1/5)

Configure the technical system.

documentation (RKT) (slides 61+62)



Add the product.



Use product proposals.



Save.



Done.

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DETAILS: Connect Managed Systems (1/3)

RFC destinations need to be created.




Enter user for managed system and test login. User needs SU01 and SM59 authorization.



Select RFC connections and “Create”.

U6B

SMB_U6B

SMB_U6B

SMB_U6B

SMB_U6B

U6B

Enter user for Solution Manager and test login. User needs SU01 and SM59 authorization.


DETAILS: RFC Destinations in LMDB

U6B

U6B

U6B

U6B

RFC connections have been created.

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DETAILS: Create Logical Component (1/2)

Execute Solman_Workcenter

SAP Solution Manager: Configuration Managed Systems Configuration



DETAILS: Create Logical Component (2/2)

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Observe that the leading role for the solution determines which of the systems contained in the logical component will be relevant for monitoring. Make sure that the component has a system assigned in the leading role.

DETAILS: Assign Logical Components to Solution

Leading role.

1. Use value help to assign system

2. Select logical component and confirm.

Assign the logical components to the solution in tab System Group of node <solution name> via the value help. back



For persons with a SAP user on SAP Solution Manager it is possible to use the information contained in the user administration. The persons can later on be assigned to the various monitoring tasks. You can return to the Solution Directory via F3.

DETAILS: Create Contact Persons

Select to enter the contacts maintenance.

Enter contact information.

To create contact persons choose Contacts in the Solution Directory. back



DETAILS: Create Business Scenario

Enter scenario name.

Set to ‘Production’.

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Business Scenarios are created via entries in the tab Structure in node Business Scenarios.

You have to set the business scenario to “Production” if you want to set up Business Process Monitoring for the processes within this business scenario.


DETAILS: Create Business Process

Enter process name.

Set to ‘Production’.

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Business processes are created via entries in the tab Structure in node Business Processes.

You have to set the business process to “Production” here if you want to set up monitoring for the process.


DETAILS: Create Business Process Steps

Enter process step name.

Assign Logical Component.

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Business process steps are created via entries in the tab Structure in node <process name>.

To each step you have to assign the logical component where it is executed.


This is the only place where you can change the layout and design of the process graphic. You can change size and color of the boxes and the text font.

In node <process name> there is also a tab Graphic available.

DETAILS: Arrange Process Graphic

Mark box and drag & drop.

Right mouse click on box.

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DETAILS: Create Process Flows

Right mouse click on the “sender” step.

Right mouse click on the “receiver” step.

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questions / problemsProcess Flows (logical flows and interfaces) are created in the process graphic in node <process name> in tab Graphic.

The arrows in the graphic are created via right mouse click. Asynchronous lines leave or enter the step boxes at the top or bottom, synchronous lines at the sides. There is no cross relevance to the interface technique. The interface might still be assigned any interface technique, independent of its status in the graphic.


DETAILS: Check Local RFC Destination

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For the activation of Business Process Monitoring you need a local RFC destination on your SAP Solution Manager system.

In node ‘Local RFC Destination for Data Collection’ you can check if this RFC destination exits. If it does not exist (red status) you can generate this RFC destination from here. IF it does exist, you can go to the next node.


DETAILS: Select RFC Server Group

Select RFC Server Group via value help.

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Select which RFC Server Group on SAP Solution Manager should be used for the monitoring.

This helps you manage which resources on SAP Solution Manager should be occupied by the monitoring.


DETAILS: Define Solution Support Organization

Enter name of monitoring team. Save.

Assign team member via value help.

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questions / problemsThe Solution Support Organization is created in node Solution Support Organization and its sub-nodes.

You have to define teams and assign member to the teams as well as specify monitoring roles.


DETAILS: Choose Business Process to be Monitored

Select business process.

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In node Business Processes choose which business processes are supposed to be monitored.

By saving your selection the respective sub-nodes for the business processes are created in the session.


DETAILS: Choose Business Process Steps or Interfaces to be Monitored

Select business process step.

Select interface.

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questions / problemsIn node <process name> choose which business process steps are supposed to be monitored. By saving your selection, the respective sub-nodes for the business process steps are created in the session.

In node Interface Monitoring choose which interfaces are supposed to be monitored. By saving your selection, the respective sub-nodes for the interfaces are created in the session.


DETAILS: Per Business Process Step/Interface – Choose Monitoring Types

Select.

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Choose which objects should be monitored in node <Step No.> <Step name> (<SID>).

When saving, a sub-node is created in the session for each of the selected monitoring types.


DETAILS: Per Monitoring Object – Provide Technical Details

Provide Technical Details

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questions / problemsProvide technical details for the monitoring object in node <monitoring type>. Technical details include names and start procedures for background jobs, application logs, names of dialog transactions etc.


DETAILS: Per Monitoring Object – Provide Threshold Values

Provide threshold values.

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Provide threshold values for the relevant alerts within the monitoring objects in node <alert>.


DETAILS: Per Monitoring Object – Assign Analysis & Monitoring Tools

Assigns analysis transactions.

Assigns URLs.

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questions / problemsIn node Analysis & Monitoring Tools it is possible to assign analysis transactions as direct links from the SAP Solution Manager into the satellite system.

You can also define URLs as links for the monitoring employee to access further documentation about the monitoring object.


DETAILS: Per Monitoring Object – Set up Monitoring Tasks

Assign responsibilities.

Provide error handling procedures.

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questions / problemsMonitoring Tasks are assigned to the various members of the Solution Support Organization in node Monitoring Activities. For each process step and monitoring type define a person responsible for the monitoring. In the same table define the monitoring frequency, problem indicator, error handling procedure, and escalation path.People who are assigned here must have been defined as belonging to that particular team in the Solution Support Organization earlier in this session in node Solution Support Organization.


DETAILS: Per Monitoring Object – Set up Emails and Service Desk Messages

Set up emails to be sent automatically.

Set up automaticService Desk messages.

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questions / problemsIn node Notifications you can set up emails to be sent automatically for alerts in table Workflow Notifications. Prerequisite is that in the BPMon client transaction SCOT has been set up and a user with valid email address exists.

In tab Service Desk Messages you can set up automatic service desk messages and provide templates for manual service desk messages. Prerequisite is that the service desk is configured and business partners exist (see SAP note 12449829).


DETAILS: Generate Customizing

1. Choose to generate.

2. Check protocol for errors.

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Monitoring Customizing is generated in node Generate Monitoring Customizing, individually for each business process.


DETAILS: Activate Monitoring

1. Choose to activate.

2. Check protocol for errors.

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questions / problemsTo activate, choose Activate Monitoring in node Activation. With the activation of the monitoring the sub-nodes for the business process are created.


Questions or Problems

For questions, problems and error messages, please refer to the Business Process Monitoring Setup Guide. You can find the current version in the SAP Service Marketplace in the media library of quicklink /BPM.

Please open an OSS message on queue SV-SMG-MON-BPM for Business Process Monitoring related problems you cannot solve with the BPMon Setup Guide or SAP Note 558643.

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Thank You!

Contact information:

F name MI. L nameTitleAddressPhone number

Documents

BPMon Setup Roadmap7.1