Kevin Nelson3819 Village Rd S Apt DColorado Springs, CO 80917Cell: (815) 666-4285Email: lestat1582@yahoo.com

OBJECTIVES:To utilize my past and present experience working in property management, call center/customer care, and customer service skills in a fast paced and rewarding environment.

Experience:2014-2016: Time Warner Cable, Customer Care Call Center Agent Colorado Springs, CO

Responsible for answering trouble shooting calls, sales calls, billing questions, internet, cable, and phone general support. Receiving anywhere from 50-75 calls per day, in a fast paced and heavily multi-tasked oriented environment.

Also took on added responsibility of assisting the 8 other people on my team with order entry, billing support, and general questions. Took on a training program where I assisted the new hires with teaching them how to use company software for all cable, phone, and internet support. Handling the use of two computers at once to assist all customers.

Received Directors Luncheon Award for being in the top 10% of the call center every quarter I worked there. Was #1 in the call center 9 times for sales out of a 12 month year.

2010-2014: Walgreens, Pharmaceutical Technician Colorado Springs, CO

Responsible for heavy customer service, filling prescriptions, counting pills, entering prescriptions from customers, typing SIG codes, entering insurance information and calling insurance companies.

2008-2014: Public Storage, Property Manager Colorado Springs, CO

Responsible for accounts receivable (A/R), accounts payable (A/P), filing

leases and producing daily reports, and handling high-volume phone calls for three 400+ properties.

Handling the setting of appointments for upcoming rentals as well as collections, utilizing excellent communication skills.

Prepare, present, and review rental contracts while always using exceptional customer service skills.

Utilize company-designed computer software to manage rentals, collections, transfers, reports, accounts payable and accounts receivable.

Responsible for general upkeep of grounds.

2001-2008 Tri-Star Cabinets, Door Builder New Lenox, IL

Worked in a fast-paced environment as a door builder

Managed a team comprised of two additional personnel.

Utilized skills as an efficient multi-tasker to successfully complete assignments.

Earned Employee of the Quarter in 2006; only employee of my department to ever win this company award.

2001 Re/Max of New Lenox, IL Real Estate Assistant New Lenox, IL

Answered phone calls and took messages from potential and existing clients.

Responsible for delivering For Sale by Owner packets to potential listing clients.

Set appointments for real estate agent, which required excellent communication skills.

EDUCATION:

2009 CollegeAmerica, Colorado Springs, CO 

Graduated in July 2010 with an Associates Degree in Medical Specialties

2006 CREED Real Estate School, Tinley Park, ILGraduated from program and successfully passed with high marks

2001 Lincoln Way High School, New Lenox, ILGraduate, class of 2001