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Bridging the Digital Divide A Barrier Free Approach. David Banes Director of Development AbilityNet . Users. Age Disability Needs Settings. Stats – The Scale. Mobility impairment • Wheelchair users c . 3.2 million • Cannot walk without aid c . 40.0 million Dexterity impairment - PowerPoint PPT Presentation
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David Banes
Director of Development
AbilityNet
Bridging the Digital DivideA Barrier Free Approach
Users
Age Disability Needs Settings
Stats – The Scale
Mobility impairment• Wheelchair users c. 3.2 million
• Cannot walk without aid c. 40.0 million Dexterity impairment
• Cannot use fingers c. 0.8 million
• Cannot use one arm c. 0.8 million
• Reduced strength c. 22.4 million
• Reduced co-ordination c. 11.2 million Speech and Language impairment
• Speech impaired c. 2.0 million
• Language impaired c. 4.8 million
20 % of Population – 55 Million People
Cognitive impairment• Dyslexia c. 8.0 million
• Intellectually impaired c. 24.0 million Hearing impairment
• Deaf c. 0.8 million
• Hard of hearing c. 48.0 million Visual impairment Blindness implies a total or near total loss of the ability to perceive
• Blind c. 3.2 million
• Low vision c. 12.0 million
The Divide
Attitudes Cost Awareness Confidence
Technology is different !
Legal Framework
UN Convention on Human Rights Article 9• Accessibility to:– the physical environment– Transportation– to information and communications,– including information and communications technologies and systems & internet– other facilities and services open or provided to the public, both in urban and in rural areas
2007 Commission Communication on the situation of disabled people:Disability is a human rights and not only a social discretional matter.
Communication 2008/133 on standardisation & innovation– Public procurement: accessibility standards
Legal Framework
UN Convention on the rights of persons with disabilities 2006Disability rights – Human rightsAccessibility
• UN International Action on Ageing 2002Disability and ageingAccessibility
European TreatyThe new Article 13 provides for measures to combat discrimination based on disability. The Intergovernmental Conference that drew up the Treaty of Amsterdam sought to offer an even stronger guarantee
Mandate 376: ACCESSIBILITY REQUIREMENTS FORPUBLIC PROCUREMENT OF PRODUCTS AND SERVICESIN THE ICT DOMAIN
Proposal for new directive
The Divide
Looking across ?
Or Falling In ?
A New Bridge
To Meet these needs and parameters – we need a new approach
What are the barriers ?
Awareness of Solutions Cost of solutions Access to services Training Demand Geography
Which services address these needs?
Advice and Information Assessment of Needs Personal Visits / Mentoring Classroom training Software and Hardware solutions Technical Support
What are the traditional models of delivery
Multidisciplinary Inter-disciplinary Professional Intervention
At Clinic Personal Visit
What are the limitations Cost Demand Intensity No Legacy
Three Steps
Intensive Support
Facilitated Support
Self Help
Solutions – Access to Information
My Computer, My Way Social Networking Wiki
Solutions – Access to Services
Remote Assessment Switched on Communities
Case Study - Remote Delivery of Service
Using technology to deliver service
Based at home Broadband Webcam VoIP
Starting The Remote Process
The Basics
Performing Remote Assessment
Benefits
Highly valued Highly productive Highly skilled Client facing
94% Satisfaction Rating
Solutions – Access to Training
eLearning Video Training Webinars Blended
Solutions – Access to Support
Volunteer Networks Remote Desktop Assistance
Solutions – Cost of Solutions
Open Source solutions Free and Shareware database Bittorrent Loan Bank of commercial solutions
Independent Evaluation
The project has brought important benefits for many individual users, ranging from small improvements in the ease with which they can use computers, to changes which enable them to participate in activities (such as training) or carry out tasks (such as e-mail) from which they had been almost totally excluded.
The project has also significantly raised the awareness of staff in the centres (and others they have been able to influence) about the possibilities of making computing more accessible through adjustments and adaptations.
The training and support provided by AbilityNet has been excellent, with universal praise for the work of the staff member who was most directly involved, and almost no negative comments at all.
User Voices
The assessment tool was very thorough in finding exactly what users needed to assist them.
Having the assessment tool is essential because it gives a focus and goes through things systematically.
Text prediction, followed by the trackball and getting the computer to talk made the biggest difference.
I found it gave me so much more confidence. I'd had a bad experience before with another organisation and thought I would not be able to learn computing again. I have now had the confidence to move on and learn with another company and have gained a qualification.
One positive outcome has been that staff (and others such as families and social services staff) have learned a lot about accessible computing, and have also learned that you don’t need to be an IT professional to make a lot of useful adjustments for people. That good basic stuff alone has been valuable.
Content and Web Accessibility
Accessibility Barriers Websites Software Platform Devices
Standards Procurement Based on experience of W3C and PC’s
Supporting Accessible Design
Raise awareness Identify Standards Train in variety of Styles Provide Support Materials Identify Tools for Conversion Implement and Learn
AbilityNet – Tools for Diversity
Integrating Virtual and Physical Networks
SOC / SSOC RAPL evaluation
A Partnership
Voluntary
Private
Public
Linking to Voluntary and Community Organisations
VCO
Disability Action
VCO
VCO
VCO
VCO
VCOs will...
Receive “mini-kit” and training (today!) Receive support from their linked community partner
www.abilitynet.org.uk/soc Have access to AbilityNet’s online assessment tool Have access to AbilityNet’s loan bank of equipment Have access to AbilityNet’s e-learning materials Have opportunities to participate in future training sessions Receive support with assessments for learner access needs Will be promoted on AbilityNet website
Online Assessment Tool
Access to a loan bank of equipment
Car Analogy
Do you drive a car that anyone else drives?
Let’s think about what might happen but looking at an example……
Two willing volunteers
An ideal driving position
getting comfortable……..
Comfortable?Safe?Practical?Happy?
The Problem
After some simple adjustments…
• Seat back• Seat lowered• Steering Wheel raised• Mirrors adjusted
The Solution
One size does not fit all!
Adaptive Hardware
Low Cost Software
Free Software
Built in Options
Open Source Solutions
Benefits of Approach
No physical boundaries Best use of Time and across Timezones Creates legacies of knowledge and experience Less intense on user Cheaper – Value for Money Reduced carbon footprint
Examples of a growing Network
BBC – My Web My Way Ireland – Remote Assessment Portal Latvia – Barrier Free Assessments from UK
Telecentres Europe – channel to promote and encourage
Initial discussions with Uganda Qatar ComputerAid
New Tools to Create Networks
Social Bookmarking Microblogging Online Team Mindmapping Free tools for video conference
New Platforms
The Road Ahead Raise Awareness of Solutions Educate
Train Users Designers and developers Facilitators and advisors
Guide Assess Advise
Supply Loan Direct
Support Review and Evaluate
Links David Banes [email protected] Blog www.abilitynet.org.uk/blog AbilityNet Website www.abilitynet.org.uk My Computer My Way www.abilitynet.org.uk/myway Wiki www.abilitynet.wetpaint.com eLearning www.abilitynettraining.org Remote Assessment www.abilitynet.org.uk/soc Social Networks
You Tube www.youtube.com/abilitynet MySpace www.myspace.com/abilitynet Facebook http://tiny.cc/BSN3i Twitter www.twitter.com/abilitynet
Innovation
"Doing the same thing over and over, yet expecting different results, is the definition of crazy."
— Unknown
The best way to have a good idea is to have a lot of ideas."— Dr. Linus Pauling
“The stone age didn’t end because they ran out of stones.” – unknown