Bridging the Gap

Reaching the Next Generation of League Leaders

Phenomenon

Let’s talk about a different

phenomenon. . .

Each Generation. . .

• Expectations• World-views• Modes of communicating• Defining moments

Each generation is its own culture.

You might hear. . .

Seniors are the ones who care about the broader community and are the backbone of volunteer programs and service organizations. Young people are selfish and don’t want to make commitments.

Or this. . .

Young people are the true activists today. Older people may do nice, helpful things as volunteers, but cutting-edge work for social change is being done mainly by the young.

What Does this Mean for League?

• Understand differences• Embrace differences • Be open to try

something new and relinquishing some power

We’re generalizing here.

Watch out for Cuspers!

Silent GenerationBorn 1925 to 1945~ 30 million AmericansDEFINING MOMENT: Pearl Harbor, 12/7/41

Values

• Dedication to their job• Follow the rules• Respect for authority• Prefer hierarchal organization• Patient (don’t need instant gratification)• Traditional expectations• May use computers to communicate with children

and grandchildren• Cautious about technology

Baby Boomers

Born 1946 to 1962~ 80 million AmericansLargest generation in US historyDEFINING MOMENT: President John Kennedy’s assassination, 11/22/63

Values

• May have workaholic tendencies• Loyal to organizations• Support personal causes• Hard workers (want gratification• from work)• Seek self-improvement and growth• Like technology that “works” and makes their

lives easier

Gen XBorn 1963 to 1980~45 million AmericansDEFINING MOMENT: Challenger Disaster, 1/28/86

Values

• Seek balance between work, volunteerism and personal life

• Loyal to people• Relatively informal “team” work and volunteer style• Self reliant• Want to have fun at work and volunteer activities• Like to work with latest technology• Aware of diversity and think globally

Gen Y/ Millennials

Born 1981 to 2002~70 million AmericansChildren of boomersDEFINING MOMENTS: Columbine High School Killings, 4/20/99 and World Trade Towers Bombing, 9/11/01.

Values

• Demand balance between work, volunteerism and personal life

• Self-assured and achievement–focused• Loyal to ideas, causes and products• Strong morals and community service• Eager to make a positive impact while volunteering• Tolerant• Expect the latest technology• Expect an active voice in decision making and planning• Want immediate feedback

Commonalities?

• To Feel valued 85%• Recognition and appreciation 74%• A Supportive environment 73%• A Capable workforce 72%• To Be part of a team 68%

So what’s the big deal?

Respect

Work/Volunteer-Life Balance

• Boomers: – “Live to Work!”– Work is a location

• Gen X/ Gen Y: – “Work to Live!”– Work is an activity

Scenario 1:

“Wow! You remind me so much of my granddaughter.”

OR. . . .

“Wow! You remind me so much of my grandma!”

Scenario 2: • The League President

explains the details of a very important project, but. . .

• the Communications Chair, keeps checking her iPhone during the Board Meeting.

Scenario 3

• The board is discussing the weekly hot topics luncheon they’ve been doing for years. The newest member of the board is vocal about some new ideas.

Scenario 4

• One board member thinks that it would be great to start up a League Facebook page, but there is a lot of resistance at the board meeting.

“The solution to generational differences has to do more with respecting people as people and unique individuals than any prescribed formula.”

~Paula Gregorowics, The Paula G Company

Questions for League

• In recruiting for and recognizing volunteers, do we imply that older or younger people are the most involved or are the best?

Questions for League

• Do we determine goals and choose activities without any consideration for whether another age group is also involved in some way?

Questions for League

• Do we confuse changes in volunteering with the demise of volunteering?

Other Thoughts

• Meeting in the middle• Different isn’t wrong • Focus on similarities and strengths

Special Thanks to: • “PART TWO: Managing Event Volunteers

Across Generations” by Florence May• “Bridging the Generation Gap” Workplace

Learning and Performance: Building the Skills for Your Success facilitated by Deborah Laurel for the South Central Library System, Laurel and Associates, Ltd.

• “Understanding the Different Cultures of Different Generations” by Peter Brinckerhoff, the Bridgespan Group

Special Thanks to:

• “The Volunteer Generation Gap” by Susan J. Ellis, http://www.energizeinc.com/hot/resjul00.html

• Generations at Work, by Ron Zemke, Claire Raines, and Bob Filipczak. (New York: AMACOM, 2000) pp. 63-91