Briefing Session on New Refuge Centre Family and Child Welfare Branch 15 January 2009

Briefing Session on

New Refuge Centre

Family and Child Welfare Branch

15 January 2009

2

Background Family violence is a complicated social Family violence is a complicated social

problem.problem. It brings about detrimental and long-term It brings about detrimental and long-term

psychological damages to the victim and psychological damages to the victim and other members in theother members in the familyfamily.

The victims and children suffering from The victims and children suffering from family violence therefore require a safe and family violence therefore require a safe and supportive environment which help them supportive environment which help them overcome the trauma, learn to protect overcome the trauma, learn to protect themselves and rebuild their self-confidencethemselves and rebuild their self-confidence

3

Background (Cont’d) SWD will set up a new Refuge Centre SWD will set up a new Refuge Centre

for Women and commission a NGO to for Women and commission a NGO to operate the Centreoperate the Centre

Invitation for proposal was sent on 7 Invitation for proposal was sent on 7 Jan 09. Jan 09.

Applicant NGOs: to submit a proposalApplicant NGOs: to submit a proposalwith 5 hard copies and 1 soft copywith 5 hard copies and 1 soft copy

to FCW Branch/SWD, 7/F Wu Chung to FCW Branch/SWD, 7/F Wu Chung HouseHouse

on or before on or before 5p.m. 11 February 5p.m. 11 February 20092009. .

18 Feb

2009

4

Objectives To provide protection and short-term To provide protection and short-term

accommodation to the residents so that accommodation to the residents so that they can be free from violence they can be free from violence

To provide a safe place for residents to:To provide a safe place for residents to: redress their emotions and feelings overcome their traumatic experiences rebuild self-confidence learn coping skills address other issues relating to family violence

or other crisis including personal/family problems

5

Scope of Service Registered social workers to provide Registered social workers to provide

professional services to the residents professional services to the residents Period of stay : normally 2 weeks; extend to 3 Period of stay : normally 2 weeks; extend to 3

months for exceptional cases months for exceptional cases Intake cases : 24-hour basis Intake cases : 24-hour basis Social Workers on duty : Social Workers on duty :

9a.m. to 10p.m. (weekdays)9a.m. to 10p.m. (weekdays)

9a.m. to 5p.m. (Saturday, Sunday, public 9a.m. to 5p.m. (Saturday, Sunday, public holidays)holidays)

Capacity: set at, but not limited to, 40 Capacity: set at, but not limited to, 40 (flexibility to admit more cases during peak (flexibility to admit more cases during peak seasons)seasons)

6

Scope of Service (Cont’d)

Individual / group counsellingIndividual / group counselling Social / educational programmes and sSocial / educational programmes and s

upport groups upport groups Special programmes Special programmes Mutual help / self-help groups Mutual help / self-help groups

7


Mutual help / volunteer training groupMutual help / volunteer training groups and programmes for discharged resis and programmes for discharged residentsdents

Hotline services, including a men’s hHotline services, including a men’s hotline on 24-hour basisotline on 24-hour basis

Other value-added services and innovOther value-added services and innovative approach as proposed by the apative approach as proposed by the applicantplicant

8


Make service provision known to needy Make service provision known to needy users and referring agencies users and referring agencies

Close collaboration with the referring / Close collaboration with the referring / follow-up service units follow-up service units

Referrals for residents for appropriate Referrals for residents for appropriate welfare services welfare services

Facilities : dormitory, dining room, play Facilities : dormitory, dining room, play cum activity room, interview room, cum activity room, interview room, kitchen, toilet, shower and laundrykitchen, toilet, shower and laundry

9

Target Users Women victims of violence Women victims of violence Women in immediate danger of Women in immediate danger of

violence or in other crisis violence or in other crisis Young girls over the age of 13 who Young girls over the age of 13 who

are abused or sexually harassed, are abused or sexually harassed, emotionally disturbed or whose emotionally disturbed or whose parents/guardians have passed parents/guardians have passed away or hospitalizedaway or hospitalized

10

Target Users (Cont’d) Victims of abuse by the employers and trVictims of abuse by the employers and tr

afficking who are referred by Government afficking who are referred by Government authorities or the Court authorities or the Court

Children of Women victims including boyChildren of Women victims including boys below aged 18 s below aged 18

Service to the batterers or potential batteService to the batterers or potential batterers through a men’s hotlinerers through a men’s hotline

(Disabled victims should also be admitted)

11

Premises

Address must be kept confidentialAddress must be kept confidential Fitting-out works done by the Fitting-out works done by the

operatoroperator Operator can design the use of Operator can design the use of

premises according to their service premises according to their service delivery plandelivery plan

12

Premises (Cont’d)

Selected operator will be provided Selected operator will be provided with two fixed grants from the with two fixed grants from the Lotteries Fund for fitting-out and Lotteries Fund for fitting-out and purchase of furniture and equipmentpurchase of furniture and equipment

Use of the lump sum grants is Use of the lump sum grants is governed by relevant provisions in governed by relevant provisions in the Lotteries Fund Manual issued in the Lotteries Fund Manual issued in October 2005October 2005

13

Tenancy

Service operator shall enter into a Service operator shall enter into a tenancy agreement with and on terms tenancy agreement with and on terms to be specified by the relevant to be specified by the relevant authorities authorities

Operator’s responsibilities:Operator’s responsibilities: internal repairs of the premises comply with other maintenance requirements

as laid down in the tenancy agreement

14

Implementation Schedule

January 09January 09 Invitation for proposalsInvitation for proposalsFebruary — February — March 09March 09 Selection of proposalsSelection of proposals

March 09March 09 Allocation of projectAllocation of projectMarch — August March — August 0909

Renovation and fitting-Renovation and fitting-out worksout works

September 2009September 2009 Commencement of Commencement of Service Service

15

Funding Contract sum of $3,7 Mn (2008-09 price lContract sum of $3,7 Mn (2008-09 price l

evel) per annum allocated on a LSG basievel) per annum allocated on a LSG basis, taking into account:s, taking into account:

personal emoluments (including Mandatory Provident Fund and Employees’ Compensation Insurance) all other costs in operating the centre

Government rent and rates will be reimbGovernment rent and rates will be reimbursed on an actual cost basisursed on an actual cost basis

Government will not accept any liabilitieGovernment will not accept any liabilities or financial implication arising from ths or financial implication arising from the project beyond the approved fundinge project beyond the approved funding

16

Funding (Cont’d) Operator should observe principles and Operator should observe principles and

rules under LSG Manual (Edition 2) and rules under LSG Manual (Edition 2) and the following subventions arrangement the following subventions arrangement principlesprinciples

For NGOs operating under LSG: the LSG new allocation will be incorporated in the overall LSG of the agencyFor NGOs operating under conventional modes of subvention: the LSG new allocation will not be incorporated in the allocation of services units under those modes

17

Payment Arrangement

Payment in lump sum will be released Payment in lump sum will be released to the operator upon signing of the FSAto the operator upon signing of the FSA

Actual payment will be adjusted to takActual payment will be adjusted to take into account the preparatory work bee into account the preparatory work before the premises is ready for servicefore the premises is ready for service

Full annual sum of $3,7 Mn will be paid Full annual sum of $3,7 Mn will be paid upon completion of fitting-out works aupon completion of fitting-out works and full commencement of servicend full commencement of service

18

Payment Arrangement (Cont’d)

Payment will be made monthly Payment will be made monthly Contract sum will be adjusted annually on Contract sum will be adjusted annually on

the following basis:the following basis:

Personal Emoluments Civil Service Salary AdjustmentOther Charges Government-wide Price Adjustment

Factor

19

Payment Arrangement (Cont’d)

Operator is responsible forOperator is responsible for operating an effective and sound financial

management system maintain all books and records and supporting

documents for Government inspection submitting annual financial report and statements

audited by a certified accountant or a public accountant

20

Control Mechanism

Signing a FSA for operating the centre for Signing a FSA for operating the centre for 5 years5 years

Continuation of service subject to service Continuation of service subject to service need and performance of operatorneed and performance of operator

SWD reserves the right for re-allocation of SWD reserves the right for re-allocation of service service

Successful applicant’s proposal with Successful applicant’s proposal with service outputs and outcomes to be service outputs and outcomes to be delivered and Detailed Description, shall delivered and Detailed Description, shall form part of the FSAform part of the FSA

21

Control Mechanism (Cont’d)

Operator should achieve new Operator should achieve new requirements for any change to the requirements for any change to the output and / or outcome requirements output and / or outcome requirements mutually agreed by SWD and operator mutually agreed by SWD and operator during contractual period during contractual period

SWD will monitor the quality of service SWD will monitor the quality of service according to: SQS, operator’s according to: SQS, operator’s compliance with the proposal, Detailed compliance with the proposal, Detailed Description and the FSADescription and the FSA

22

Control Mechanism (Cont’d) Evaluation mechanism includes:Evaluation mechanism includes:

announced and unannounced visits user satisfaction feedback

Operator is required to provideOperator is required to provide statistical returns (quarterly)statistical returns (quarterly)

financial reports and audited accounts financial reports and audited accounts (annually)(annually)

self-evaluation reports (annually)self-evaluation reports (annually)

23

Commencement of Service Upon handing over of the premises, Upon handing over of the premises,

the operator should :the operator should :start preparation and fitting-out works immediately prepare a time schedule for implementation of the service, e.g.

preparatory work staff recruitment and training promotion of the service date to commence admitting residents

24

Contingency Plan Operator must develop a contingency plan :Operator must develop a contingency plan :

specify strategies for continuation of service ensure that the contingency plan can be achieved

at all times whenever necessary address circumstances such as disruption of

utility supplies such as water / gas / electricity,

unexpected upsurge of admission cases, disruption by the family members of the

residents SWD will not bear any additional allowance SWD will not bear any additional allowance

or compensation in implementing the or compensation in implementing the contingency plancontingency plan

25

Assessment of Application

Assessed by a Vetting CommitteeAssessed by a Vetting Committee Quality-basedQuality-based SWD reserves ultimate right in SWD reserves ultimate right in

allocation of the projectallocation of the project

26

Performance Assessment Output and outcome indicators with Output and outcome indicators with

majority stipulated in the FSA in the majority stipulated in the FSA in the existing refuge centres for women :existing refuge centres for women :

Output indicators with attainment level: Number of cases served in a year Rate of occupancy rate in a year (no less than

80%) Number of therapeutic groups for women in a year Number of therapeutic groups for children in a

year Number of developmental / educational

programmes / groups for residents in a year

27

Performance Assessment (Cont’d) Number of referrals made to other mainstream

welfare services for the residents in a year Percentage of discharged cases provided with

three contacts (including home visit, interview and telephone contact) within three months after discharge in a year (no less than 70%)

Number of programmes conducted for discharged residents in a year (no less than 6)

Number of discharged residents recruited as volunteers in a year (no less than 20)

Number of calls to the 24-hour hotline handled in a year

28

Performance Assessment (Cont’d)

Outcome indicators with proposed attainment level

and means of measurement : Percentage of clients who have acquired basic skills in

protecting and planning for themselves and their children when the case is discharged

Percentage of clients re-admitted to the centre in a year

User satisfaction rate Percentage of women and their children who have

enhanced self-esteem / self-confidence / self-protection after joining the therapeutic groups

Other output / outcome indicators with level Other output / outcome indicators with level of attainment proposed by the operatorof attainment proposed by the operator

29

Performance Assessment (Cont’d) Essential Service RequirementsEssential Service Requirements

24-hour admission and round–the–clock operation, with at least one staff present at all timesStaffing requirement includes registered social workerSocial worker to be on duty from 9:00a.m. to 10:00p.m. (Monday to Friday), and from 9:00a.m. to 5:00p.m. on Saturday, Sunday and public holidaysAddress of the refuge centre is strictly kept confidential

The operator is required to meet the The operator is required to meet the relevant requirements of the Service Quality relevant requirements of the Service Quality Standards as announced by SWDStandards as announced by SWD

30

Information to be included in the proposal

1)1) Description on :Description on :categories and needs of target users to be served and the appropriateness;

approaches and tools to be adopted for assessing and addressing various needs of the women and children who are victims of family violence and those facing immediate danger of violence or in other crisis

objectives and approaches to be adopted in helping the target users facing crisis / problems;

31

Information to be included in the proposal (Cont’d)

2)2) Description onDescription on : : regulations in regard to the operation of the service such as time arrangement for in and out of the centre, opening and service hours, use of facilities, etc;

policy on admission and exit from service, including eligibility criteria, intake and discharge arrangements, follow-up referrals;measures to keep the location of the premises confidential and to ensure privacy and safety of service users.

32


3)3) Programmes and services availableProgrammes and services available

how they will be delivered and how they can help the residents learn the ways to protect themselves and to rebuild self-confidence;

programme schedule and daily routine;

ways to promote the service and make the service known to needy service users

33


4)4) Measures to ensure the safety of Measures to ensure the safety of service users and staffservice users and staff;;

Management of crisis when the safety of residents is threatenedContingency plans including strategies for the continuation of service e.g. disruption of utility supplies, unexpected upsurge of admission cases including handling of over-enrollment, disruption by people such as family members of the residents, etc.Contingency plans in case of outburst of health hazard, infectious diseases, etc.

34


5)5) Description of Description of the existing network and available linkage with other service organisations and professionals in supporting or strengthening the services;

approaches in maintaining effective referral networks and enhancing collaboration with other related service units, government departments (e.g. Police, SWD), local organisations, hospitals, etc.;

35


6) Proposed usage of space with the layout plan given, including illustration of how to maximize the use of space, how to cater for the disabled residents and boys below the age of 18;

7) Details of the planned budget by year, financial management system and policy and procedures on fees-charging (if any);

36


8)8) Proposed output indicators:Proposed output indicators:

the respective level of attainment, means of the respective level of attainment, means of measuring these indicators and elaboration measuring these indicators and elaboration on when and how the measurement be carron when and how the measurement be carried out; ied out; should meet the minimum requirement set should meet the minimum requirement set out in: out in:

rate of occupancy in a yearrate of occupancy in a year percentage of discharged cases provided with thpercentage of discharged cases provided with th

ree contacts after discharge in a yearree contacts after discharge in a year number of programmes conducted for dischargnumber of programmes conducted for discharg

ed residents in a yeared residents in a year number of discharged residents recruited as volnumber of discharged residents recruited as vol

unteers in a yearunteers in a year

37


9)9) Proposed outcome indicators, the respProposed outcome indicators, the respective level of attainment, means of mective level of attainment, means of measuring these indicators and elaboratieasuring these indicators and elaboration on when and how the measurement on on when and how the measurement be carried outbe carried out

10)10) Quality assurance measures, internal Quality assurance measures, internal mechanism to monitor and evaluate semechanism to monitor and evaluate service delivery, complaint handling procrvice delivery, complaint handling procedures, etc.;edures, etc.;

38


11)11) Staffing structure, including:Staffing structure, including:rank/qualificationrank/qualificationnumber of staffnumber of stafforganisational chart and rolesorganisational chart and rolesresponsibilities of individual staffresponsibilities of individual staffdescription on the staffing arrangement andescription on the staffing arrangement and availability of registered social workersd availability of registered social workersmechanism for handling emergency situatimechanism for handling emergency situations after normal office hours, to ensure smons after normal office hours, to ensure smooth operation of the refuge centre which aooth operation of the refuge centre which accepts admission on a 24-hour basisccepts admission on a 24-hour basis

39


12)12) Training and staff development programTraining and staff development programmes for staff of the refuge centre, includimes for staff of the refuge centre, including orientation schedule, on-going in-serng orientation schedule, on-going in-service training, supervision and monitorinvice training, supervision and monitoring;g;

13)13) Detailed implementation schedule includiDetailed implementation schedule including preparatory arrangement, monitoring ng preparatory arrangement, monitoring of fitting-out works and schedule of comof fitting-out works and schedule of commencement of service; mencement of service;

40


14)14) Concrete description on other Concrete description on other innovative and value-added services to innovative and value-added services to be provided in the refuge centre, if any;be provided in the refuge centre, if any;

15)15) Capability and experience of the NGO in Capability and experience of the NGO in providing residential service for victims providing residential service for victims of family violence, sexual assault and of family violence, sexual assault and family crisis, and their children, or other family crisis, and their children, or other related services, if any and in carrying related services, if any and in carrying out renovation workout renovation work

41

THANK YOU !

Documents

Briefing Session on New Refuge Centre Family and Child Welfare Branch 15 January 2009