Working Together:Our teams are incentivised on servicerelated criteria, including: time fromengagement to interview, CV to interviewratio and interview to placement ratio,as well as on successful placementsthemselves. Achievements in speed,efficiency and client understanding aresources of professional pride for individualsand teams.

Building Relationships:The majority of the business within ourTechnology Division is repeat business and asignificant proportion of our priority clientschoose to work with us exclusively on aregular basis.

Arrows Group’s Technology Division consists of anumber of specialist teams that recruit across theentire IT&C environment, including: Software Development, Testing & QA, Database and Infrastructure.

This Division works with companies across all major industry sectors, delivering superior Contract and Permanent recruitment services based on four abiding principles:

Market Knowledge: Our specialist technical teams have anin depth understanding of their technicalareas and the industry sectors they service.By being totally immersed in their specificsectors, our teams have developed anintimate understanding of their markets,and extremely effective networks. Last year, over 60% of our Technical Division’splacements were from referral.

Campaign Efficency:We encourage our teams to get involvedwith individual campaigns and to build updetailed profiles of all the clients for whomthey recruit. This increases their efficiencyand enables them to work proactively forclients on a regular basis. Through effectiveprofiling, all our clients benefit from ArrowsGroup constantly sweeping the market forthe most in-demand skills.

Arrows Group has supported us incompletely streamlining the way we recruitfor technical roles.

They have worked in partnership withour recruiting managers to fulfil ourrequirements and manage our entirerecruitment process. They are veryknowledgeable of the marketplace and areprofessional in their approach with both ourteam and our candidates.

CTO Gamesys

The Inspired Group of companies havebeen working with Arrows Group sinceDecember 2003. We selected Arrows Groupas an exclusive provider because of theirlevel of understanding about our business,the quality of suitable candidates theyfound for us and the highly responsive andprofessional approach that they have always taken.

Arrows Group have placed well over 80people, both permanent and contract based,with our business and I suppose that numberalone shows the level of trust we have inArrows Group more than any sound bite can.

CTOInspired Gaming Group

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TESTIMONIALS

ABOUT US

Clients are able to play an active part in designing the recruitment strategy, choosing the services most relevant to their needs and then tracking the process as the recruitment lifecycle is executed.

Established in 2003, Arrows Group has grown quickly and built an impressive reputation based on the delivery of robust, quality-driven recruitment services. We are now recognised as an established key supplier within our core markets - Technology, Project Management and Healthcare.

Today, Arrows Group works with over 250 organisations across the UK and Europe, providing Permanent, Contract and Temporary recruitment services.

Clients include industry leaders and cutting edge innovators, all of whom have very different recruitment requirements, and all of whom have seen their requirements met by our uniquely flexible approach.

The company is fast paced, energetic and hooked on success; we love what we do and take enormous pride in delivering exceptional services to our clients.

Arrows Group is a proud member of the Association of Professional Staffing Companies (APSCo) and the Recruitment and Employment Conferderation (REC) and has a sustained focus on business improvement, as demonstrated by the recent achievement of ISO 9001 Quality Accreditation.

In recruitment no two clients are the same, but each demands the highest level of service. To meet the diverse requirements of competitive industry sectors, Arrows Group has redefined the approach to traditional inflexible recruitment models that are out dated for today’s market and instead operates a dynamic model, known as the AG HIVE™.

Bringing together the usually separate recruitment service streams of Contingency, Campaign Management, Search and Selection and Contract / Interim, Arrows Group has created a unique system that gives clients total control and total transparency over their recruitment activities through a single source.

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DIVISIONS

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TECHNOLOGYArrows Group’s Technology Division consists of a number of specialist teams that recruit across the entire IT&C environment. This Division works with companies across all major industry sectors, delivering superior Contract and Permanent recruitment services. The majority of the business within our Technology Division is repeat business, with a significant proportion of clients choosing to work with us exclusively on a regular basis.

HEALTHCAREArrows Group’s Healthcare Division specialises in the recruitment of fully compliant Nurses (RGN’s, RMN’s and specialists), Healthcare Workers and Pharmacists for Temporary, Contract and Permanent placements throughout the UK. Our teams provide high quality healthcare recruitment services on a 24/7 basis, 365 days of the year. We specialise in providing high calibre staff at short notice.

PROJECT MANAGEMENTArrows Group’s Project Management Division specialises in recruiting Project Management and Business Analysis staff on both a Permanent and Contract basis. The key to the success of this team is its understanding of the complexities of the sector, and of the unique requirements of our clients, which range from Digital Media and Communications providers through to the Insurance and Investment Banking sectors.

The AG HIVE™ represents the many layers of services, techniques and approaches provided by Arrows Group. From ad hoc Contingency services to highly targeted Searches; from Permanent roles to short-term Contracts, Arrows Group unifies traditional and cutting edge recruitment techniques into a single flexible service offering.

Entirely transparent, our unique AG HIVE™ approach allows our clients to engage just one layer of service, or tap into the benefits of various layers to achieve a truly bespoke and uniquely effective service.

Diverse techniques and wide-ranging candidate networks can be delivered by the AG HIVE™, designed precisely for the needs of the client.

We define these needs, and establish the right conditions for a successful ongoing relationship, by always meeting our clients face to face on-site, prior to commencing any new client engagement.

And no matter which service or combination of services our clients choose to receive, they are always assured of our commitment to quality process and procedure.

Every step of our recruitment lifecycle strictly adheres to our ISO 9001 Quality Management System, designed in line with our commitment to the APSCo and REC’s Codes of Conduct.

AG HIVE™

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CANDIDATE SCREENING□ Formal screening □ Background check – proof of identity□ Bespoke screening□ Technical and psychometric testing.□ Reference checking

ACCOUNT MANAGEMENT□ Dedicated account managers per client□ Resource allocation□ Ongoing appraisal of performance □ Detailed progress reports

ADVERTISING□ Targeted advertising both on/offline□ Pan European Capability

SLA□ Permanent Client Engagement□ Contractor SLA□ Temp Framework Agreements□ Industry Approved

POST PLACEMENT□ Focus on long-term relationships

MARKET INSIGHT□ Up-to-date market information□ Industry newsletter

RESOURCE□ Arrows Group Database□ Arrows Group Network□ Off-Shore Recruitment Capability□ Contractor: ‘Virtual Bench’ & ‘Red Zone’

CAMPAIGN

Arrows Group has state of the art, dedicated recruitment processes and systems customised to the delivery of managed, end to end recruitment campaigns.

CONTINGENCY

Recruiting staff on an ad hoc or ‘on request’ basis. We aim for high quality, low quantity; allowing the client to fill the required posts with a minimum consumption of time.

CONTRACT

Arrows Group ‘Virtual Bench’ is a constantly updated database of highly skilled contractors; which when combined with our ‘Red Zone’ delivery service enables us to provide excellent candidates within 24hrs.

SEARCH

Headhunting, is just one area of our flexible AG Hive approach. We are not purely a search firm, and benefit from having established recruitment teams that are great sources of market intelligence.

HYBRID

Hybrid Recruitment allows clients to benefit from a combination of Campaign, Contingency, Search, Contract and Technology Driven candidate generation techniques, all within a single service, allowing our clients to benefit from a truly bespoke service.

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UNITED | OPEN | BESPOKEOur brand philosophy and values are at the very core of everything we do. We understand that our company has three major stakeholders: our clients, our candidates and our employees; and we can only deliver on what we promise by ensuring that each of these have trust in the company, its services and its vision. By applying our core values to everything we do, we differentiate ourselves from our competitors and lay the foundations on which we can build long-term, successful relationships today, and in the future.

UNITEDWe understand that by working together we can achieve more than on our own. By working together and sharing knowledge we gain a better understanding of the challenges we face. By working together we inspire and motivate all around us to help us to undertake tasks successfully, which in turn results in greater productivity, recognition and success for all.

OPENWe are completely open both internally and externally. We understand that only by hiding nothing and being completely transparent can we then build trust, confidence and commitment with all around us.

BESPOKEWe do not live in a formulaic society and as our clients, candidates and consultants needs and expectations change, so must our offering to meet these. Only by asking pertinent questions and listening thoroughly can we deliver truly targeted responses, which successfully address the challenges and opportunities we face.

VALUES & PHILOSOPHY

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Potential clients often ask us why they should choose Arrows Group to oversee their vital recruitment processes. Working in highly competitive markets, they know that sourcing the best possible staff with maximum efficiency is essential to their business success.

And we know that they want a brief, concise answer. So we’ve got it down to five points:

Over 60% of Arrows Group placements are made though referral. This not only shows the strength of our networks, but also the confidence that we instill in our clients and candidates.

The AG HIVE™ is a fluid recruitment model that brings together usually separate recruitment processes. For you, this means we offer a service that can be tailored to your exact requirements.

Our international resources enable us to operate 24/7. So you can speak to someone whenever you need to; and we can achieve the results you need, even with extremely tight deadlines.

Our strict sector focus means that we have an intimate knowledge of the markets we work in. We’re not a jack of all trades; we’re master of our core areas.

We take quality seriously, both when working for our clients and when running our own business. That’s why we’re ISO 9001 accredited and members of both APSCo and REC.

WHY ARROWS GROUP ?

ASHLEY HOUSE18-20 GEORGE STRICHMONDSURREY | TW9 1HY

T:+44 (0) 870 142 0080F:+44 (0) 870 142 0079

ARROWSGROUP.COM

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Arrows Group are proud sponsors of the NSPCC and Childline. Through numerous fundraising events, activities and volunteering we are proud to be involved with such a crucial cause that makes a real difference to children all over the UK.

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