BTEC Apprenticeship Assessment Workbook Level 2 …€¦ · BTEC Apprenticeship Assessment Workbook Level 2 Food and Beverage Service ... KNOWLEDGE AND UNDERSTANDING You ... BTEC

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BTEC Apprenticeship Assessment Workbook Level 2 Food and Beverage Service

Original text and illustrations © Pearson Education Limited, 2012

2. SAFETY IN THE WORKPLACEThe Health and Safety at Work Act 1974 describes employers’ and

employees’ responsibilities in relation to health and safety. You need

to understand your responsibilities for health and safety in your

organisation and why this is important.

It is essential that you know how to deal with emergencies at

work and that you can locate emergency equipment in your

organisation or department. You need to know why fi rst aid and

fi re safety procedures are important and how you can reduce the

risk of fi re in your organisation. You also need to be clear about

what you should do in the event of an emergency, including how

to evacuate the building.

You will also need to identify signage in your organisation and the

types of hazard that commonly occur at work, and explain how you

deal with these.

Correct lifting and handling technique is important to ensure

your own safety and protect you against personal injury and

accidents at work.

Being vigilant in the workplace and knowing your organisation’s

security procedures will ensure that you know how to deal with

incidents correctly.

KNOWLEDGE AND UNDERSTANDINGYou need to know your responsibilities to ensure your own and

others’ safety. You also need to know what your workplace policies

and procedures say about this.

Before starting these tasks, fi nd a copy of your organisational policy

and procedures for health, safety and security.

KNOWLEDGE AND UNDERSTANDING

BTEC Unit 1: 1.2NVQ Unit 1: 4.5

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The following signs are common in the workplace. Identify these

signs in your organisation or department.

In the spaces below, explain what each sign shows, where it is

located in your immediate workplace and why it is important.

Fireexit

Sign 1

What sign shows:

Where it is found:

Why it is important:

Sign 2

What sign shows:

Where it is found:


What sign shows:

Where it is found:


Sign 3

Task 1

Signs are often used in the workplace to warn people about

potential hazards.

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What sign shows:

Where it is found:


Sign 4

Sign 5

What sign shows:

Where it is found:


Sign 6

What sign shows:

Where it is found:


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Task 2

It is important that you know what to do if you cut or injure yourself

at work.

Task 2a

What should you do if you cut yourself while working, and why is it

important to do this?

What you should do:

Importance of this:

Task 2b

It is important that your workplace has appropriate fi rst-aid

procedures.

Here is a list of some of the fi rst-aid procedures your workplace

may have. For each procedure, say why it is important.

BTEC Unit 23: 2.2NVQ Unit 1: 1.4, 2.5; Unit 4: 2.7, 3.7

BTEC Unit 1: 3.3; Unit 23: 2.2NVQ Unit 4: 3.8, 3.9

First aid procedure ImportanceTo raise the alarm

To have a registered

fi rst-aider

To have signage

To have appropriate

equipment (e.g. fi rst-aid box,

fi re blanket, accident book)

To report injuries and illness,

particularly stomach illnesses

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Task 3

Safety is essential in the hospitality industry. It is vital that you carry

out all of your duties in a safe way.


Task 2c

Who is your registered fi rst-aider?

Task 2d

Where is your fi rst-aid equipment located?

NVQ Unit 1: 4.8

NVQ Unit 1: 4.8

Task 3a

What are your responsibilities under the Health and Safety at

Work Act?

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Task 4

The security of staff, customers and resources is paramount in the

hospitality industry.

Task 4a

What security procedures are in place in your organisation or

department? Complete the chart below to show your answers.

BTEC Unit 1: 3.6NVQ Unit 1: 4.17, 4.18; Unit 15: 6.6

BTEC Unit 37: 1.2NVQ Unit 1: 4.17; Unit 16: 2.6

Personal security:

Premises:

Other workplace security procedures (e.g. before, during and at end of shift; keys; staff and customer property):

Task 4b

Why are these security procedures important?

NVQ Unit 1: 4.2; Unit 15: 2.7 Task 3b

Give three examples of where and from whom in your organisation

you can obtain information relating to health and safety.

Example 1:

Example 2:

Example 3:

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Task 5

You need to be aware of the types of health and safety hazards in the

workplace and how to deal with them.

Often, hazards can be prevented through signage, using personal

protective equipment and by designing and implementing

appropriate workplace policies and procedures. These are usually

the result of assessment in the workplace to reduce the risk of

hazards, injuries and accidents occurring.

Think about your own food and drink service areas. Complete the

table below to show the common types of hazards that exist in your

workplace. An example has already been completed, to start you off.

BTEC Unit 1: 3.1NVQ Unit 1: 4.3, 4.4, 4.5

Food and drink service area

Examples of common hazards

How you should deal with this (include reporting procedures as necessary)

Customer areas Hot/cold drinks spillage Warn staff/customers or move if necessary. Report to fi rst-aider/manager if anyone has been hurt. Put out the caution sign. Carefully remove glass/crockery using gloves and dustpan/brush and mop up immediately. Dispose of broken glass/crockery in the appropriate place.

Work areas

Personal clothing

Equipment and

substances

Task 6

Accidents and emergencies can occur in the workplace. It

is important that you know how to deal with these calmly

and correctly.

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Task 6a

Think about the different types of emergencies that can occur in the

workplace. Give three examples of emergencies that may occur in

your organisation.

Task 6b

Fire is extremely dangerous and can easily be started in a hospitality

workplace. What are the possible causes of fi re in your organisation

or department?

Task 6c

What can you do to reduce the risk of fi re in your organisation

or department?

Task 6d

Who should you report to in the event of an injury, accident, near

accident or personal illness?



NVQ Unit 1: 4.13

BTEC Unit 1: 1.3, 2.3NVQ Unit 1: 1.5, 3.2, 4.6, 4.7; Unit 4: 2.6

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Task 6e

Why is it important to report all injuries, accidents, near accidents and personal illness?

Task 6f

Being vigilant in the workplace is essential. Why is it important to report any unusual or non-routine incidents?

Task 7

It is important that you behave appropriately while you are at work.

Task 7a

Look at the examples of behaviour below. Highlight those you think are safe and appropriate. Underline those your think are unsafe and inappropriate.



NVQ Unit 1: 4.10; Unit 3: 4.1

Covering a cut with a plaster Washing your hands every time you use the bathroom

Reporting a spillage Wearing nail varnish

Smoking/eating while on duty

Not reporting a stomach illness

Arriving early for work

Chewing gum Sipping a customer’s drink to checkthe complaint is valid

M03_BEVE_WB_BTEC_1915_U03.indd 111 25/06/2012 16:29

Highlight and underline tools are in the

Tools/Comment & Markup menu

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Task 7b

Why is it important to avoid unsafe and unhygienic behaviour?

Task 8

If you do not know how to carry, lift and move items correctly, you

can easily injure yourself at work. The Manual Handling Operations

Regulations 1992 aim to reduce the number of accidents involving

lifting and handling objects.

When carrying drinks or hot liquids, it is important that you:

• do not overfi ll the containers

• do not pass close by people, whether standing or seated at

the table

• use a tray wherever possible.

If you are carrying several goods or boxes, make sure that you

can see where you are going. It is better to make several trips, if

necessary, rather than carry too much at once. Always stack heavier

items at the bottom and lighter items at the top.

When moving larger or heavy objects, use a trolley or ask for help.

Describe the safe lifting and handling techniques that must be

followed if you need to move a heavier object.

NVQ Unit 4: 3.10


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EVIDENCE GATHERING Your assessor may ask you to provide documents for your portfolio,

and you should ensure that you have permission from your

employer to use them. If you have large documents (such as your

employer policies), your assessor will record where these are kept

and may ask you to use these as a basis for discussion.

Your assessor will help you to identify suitable items of evidence.

Suggested evidence includes:

EVIDENCE GATHERING

NVQ Unit 1: 3.1, 3.2, 3.4, 3.5, 4.10, 4.11

Suggested evidence types

• Company policies and procedures regarding personal hygiene, health and

safety, security, fi re and evacuation procedures in the workplace

• Witness testimony from your team members or your manager to confi rm:

how you maintain personal hygiene standards

how you have identifi ed, dealt with and reported hazards

how you have dealt with accidents and followed emergency, fi re and security

procedures.

PUTTING IT INTO PRACTICEIt is important that you can work safely and know what to do in the

event of an emergency.

These activities will enable your assessor to observe you working

safely and securely at work, including dealing with any hazards or

potential hazards. They will also enable your assessor to observe

you practising an emergency evacuation and describing the fi re

procedures in your workplace. You may already practise emergency

procedures on a regular basis – this will help prepare you for what

to do in the event of a real evacuation.

Before the visit, your assessor will contact you to arrange a

convenient date and time for the observation. The emergency

evacuation should ideally take place during a quiet period, to avoid

any unnecessary alarm to customers or staff. Remember to let your

manager know that this is taking place.

If your assessor observes you during busier periods, this will help

demonstrate that you can work safely and securely. Your assessor

will discuss with you what needs to be observed.

At the end of the observation, your assessor will want to speak with

you, to give you some feedback about how the observation has gone

and to ask related questions. If the assessor has not observed you

performing a particular aspect of your job, you may be asked to

explain what you would do and your response will be recorded. Your

assessor may see you demonstrate other skills during the course of

the observation and this will be discussed with you afterwards.

PUTTING IT INTO PRACTICEBTEC Unit 1: 3.5NVQ Unit 1: 1.1, 1.2, 1.3, 3.1, 3.4, 3.5, 4.7, 4.11, 4.14;

Unit 3: 1.1, Unit 4: 2.1

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The fi rst activity will enable your assessor to examine your

knowledge of your organisation’s fi re procedures. You will need

to point out to your assessor the fi re alarms (and explain how

to set them off), fi re equipment, signage and fi re exits in your

organisation/department.

The second activity will enable your assessor to examine your

competence by observing you carrying out an emergency

evacuation. Your assessor will ask you related questions afterwards

to confi rm your underpinning knowledge.

The third activity will enable your assessor to examine your

competence by observing you working safely and securely in

your workplace. You should wear clean and correct clothing and

demonstrate that you can maintain personal hygiene standards.

Your assessor will need to see you identifying hazards and potential

hazards and dealing with these correctly.

PROFESSIONAL DISCUSSIONYour assessor will conduct a professional discussion with you. This

will capture the evidence necessary to prove your level of knowledge

and understanding of topic areas.

Below are some topic areas you will need to consider when

preparing for the professional discussion with your assessor:

• your organisation’s procedures in relation to fi re safety, security

and emergency procedures and how you follow these

• your personal responsibilities for health and safety at work

• why it is important to work in a healthy, safe and hygienic way

and examples of how you do this

• why it is important that you wear the correct clothes and

maintain standards of personal hygiene and behaviour at work

• examples of the types of hazard in your organisation and how

you have dealt with these

• the importance of following health and safety and fi re

safety laws

• why it is important that a fi re should never be approached

unless it is safe to do so

• reporting procedures for hazards, illness, incidents and

accidents at work, examples of these, how you have dealt with

cuts, grazes and wounds, and why correct procedures are

important.

Your assessor will plan the content of your professional discussion

and will advise you in order to help you prepare beforehand. The

professional discussion may cover more than this section of your

Assessment Workbook.

PROFESSIONAL DISCUSSION

BTEC Unit 1: 1.1, 1.2, 1.3, 2.1, 2.2, 2.3, 2.5, 3.1, 3.2, 3.3, 3.5, 3.6; Unit 3: 1.1

NVQ Unit 1: 2.1, 2.4, 2.5, 4.3, 4.4, 4.6, 4.7, 4.10, 4.11, 4.13, 4.15, 4.16, 4.17, 4.19; Unit 4: 2.6

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Discussion process

The discussion process will offer you the opportunity to show

that you know how to maintain standards for personal hygiene and

behaviour at work. It also offers you the opportunity to show how

to deal with hazards and emergencies at work. You may use the

evidence gathered so far to discuss these with your assessor.

To prepare for your professional discussion, you should think about

how you could talk about topics such as those listed on page 114.

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BTEC Apprenticeship Assessment Workbook Level 2 …€¦ · BTEC Apprenticeship Assessment Workbook Level 2 Food and Beverage Service ... KNOWLEDGE AND UNDERSTANDING You ... BTEC