Business Benchmark Pre-Int SB Part 1

7/28/2019 Business Benchmark Pre-Int SB Part 1

http://slidepdf.com/reader/full/business-benchmark-pre-int-sb-part-1 1/102



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ВЕС PеIimiпаry Сambnd8е

Diсtionаry

WhаtsвUsinessn{rsh?



Theworking ayGettingtarted1 Readtheintroduсtionsаnd

wr;tё he сorreсtfirst nаmesontheоrgаnigrаmbeloW.

,|'mGаmаl,,m

з,,,, ' ,, ' , , ' ' , , , 'аtes

sа|вs ireоtor

€...',-.,,,',.,,,''.,,,,reeпFeaгсh and evejomeпtапа eг

,|,,, KеИл .' ' hompsoп|\4a.lаgingireсtor

2 . . . . . . .. . . .. . . . .DtewAssistаntЛаnаgingireсtor

4 . . . . . . . . . . . . . . . . . . . .saad

Finапс€Director

7 ' , , , , , , , , , ' , , , . ' , ' ' , . тandунцmаn esoulсesЛаnаgeг

9 , , , , , , , , ' , ., ' , аyAcсо!ntаnt

5 . . . . . . . . . . . . . . . . . . . . . .mi th

|vIагketingireсtor

8 , , , , , , , , , , , , . , , ' , , , , , .арor teProduсtioл\,аnаger

{indingпdtesnnq

,l'глJenли ,m

reCл]Jtmeлtаnd,NЛуnаmeъLei|а.

lv]Yjobstonrаkesurettrattlre

рr00uсgWnаl

,|'mRiсhаrd'dothe ookkeерiапdiheраyroIImGuv leadthe

,|'mKevin'hаveqenerа|esp0пsibiIitytоrthе пtire0mрany.

аndthebusiness

,l.mвernаrd.'mnсhаrge ltheрeop|eWhose|Lr

'N4vnаme'sDiаne

10 тheworkiпgаy



2 lfyouаreWorking'te||yourpаrtnerаboutyourjob.f ouаresti||studying, hin аbout someoneУoUknow and te|| ou рartneraboutthёirjob,using heрhrаses n theUsefu| аnguage ox.

сompanyeрartments

VoсabUIaгу

Usefu||аngua0еDesсribing ouriob'mthe ,, (]obit|e)at,, (соmpanУ)

Mу]ob/esрons i ty s to ,,

Loоk at the |istof depаrtmentsn а сomрany{а-h) nd readрeop|e's ituаtions 1-6)

be|owDёсideWhiсhdepаrtmenteасhрersопshou|d sktosрeakto Whenphonjng

the соmраnУ' here are more departmentsthаn ou пeed.с Teсlrniсаl suррolt

e sаlesf маrketing

8 Reseагсh nd

lr Ploduсtiоп

Мг Мitсh€l is а mаrkeling eхесutivewho lras rесеivеd sеvеrа] omрlа]пts гom

с!stom€s аЬotlt аultу gоod5.

мг Dаvies ъ а соnsultаntwhо th1пksh€ hаs поt Ьеепpаjd foг ап invoiсe,

МгFiпeг hаs jlrstrесеivеd hе еsults ofsom€ laьomtогy tеsts On а possib]еnеw

ргoduсt,Мs s]atеIjs а sаl€ ехeсuti\,еwho ь ilt еr€tedin wolkinв fol the сomрапy,

мs Еvaпs Woгks n thе сompаnу as а sесrеtаryаnd sh€hаs а pюbLеIпWith hег

zз

5

6 Мг Магtilr s а т€ailетwhо s iпtегеstedn stoсkinghесomраny's тoduсts,

PersonаIаssistапts

Listenng

Listen o thefirstрartofthe interviewto ee ifyouwere right.

4 Read the o||owing uestions 1-6) nd match hemwith сorreсt rep|y a-0.

маnybusy pёoplehаvea persona| ssistantor .PA. Work npairsand mаke а |istof аt eаst hree hingsyou thinkа PA does'

YoUaregoing o heаran nterviewWitha PA WhoWorks orthe direсtorof aтVсhanпe|.Whiсh ofthe followingdo уoU hink сou|dbe partоf herjob?

u,.swe,i .Ь e||e|q П г] i ( iпg, o,|Pе

bookin8 li8hts =pгiont]s]пgppointmеnts

ьookin8 гaintiсkеts=

tаkiлgnotеs n meel]i8s

сo ordinаtin8prсiа]еvеnts L ] tаkiпgрhoпe аllslookinв p гIo пJ оп L ] Wеl, r i 8 vi' i|o|'

ППППП

4 Do уolr have а 8ood working тelаtioпshiрWith уouг ьoss?

5 Whаt kind of quа]itiеsdо ylru think a PA пеeds?

6 Do yo! hаve alry woгds of епсouгagеmепt oт апуоп€who is thinking ofbесоmin8 a PA?

l Whаtkiпd of atmosphегеdoyox oгkin? --=\ a orgаnisаtionis hеmost mрoгtаnllhing,2 Whаt doyou ikе ьestaЬout ouг ob]

)ь vоu саn ье uпаеIа ot oIplеssure omееtdеа.l]inеs,

3 Аnс$ |а ' oyo| | | l Ре | ' , \ - , | | , . , " ] L ' , q ) ,d Yes,wеgеtOnvеrуwеl],e Bеjп8 PA s а Vаluаb]еaгеel,i The pеop]е,"vоrkwjtlr,

Та|kingont

Work n pаirs'оhoose fourquestions rom he nterviewto аsk your pаrtnerabout heirjоt,'

Listen o the restofthe interview nd сheоkyour

heWогkin!ay



сhаngiпg|aces

ReаdingReаlitу v i s whеrе €L рeoр]е Iе ilmеd п diflегепt

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реopLеWhodo пotknow еасhothеIhэvеo ivе togеth€

1 Disсussthesequestions n smа|| rouрs'

. Dо youknowaп], thеIехаmрlеs fтealitvТV?

. What doуou hink ot t]

Reаd theаrtiсlebelowquiоk|У'withoutusinga

diсtionary о gёtа gёnerа| ndёrstandng ofWhat t

is about.тhis is са||ed kmm/лgаnd s veryusefuIin

a workenvironmentWhёnУouhаvёa lot of text o

read'AfterУouhave skimmed he teхt'you саn

decide fУou are nterestedn readingany раЁs ofit

in moredёtai|'WhenУоu aveskimmedheteхtаnd eсidedwhiсh

sentencesor рarаg аphsуouWou|d iketo reаd

again n mоredetail, otlneed o be ablefindthem

quiсk|У. ooking hrougha text orthe keУWords

Whiсhyouare nterestedn s сa||edsсаллiлg

тheIеrtChanging Placeshas fou paragrаphs. саn

theteхtаnd Writethepаrаgraphnumberswhiсh a|k

aboutthёfo||owing.

P.rlJ8гJph{sl

. Dоnаk]ЕGn€

. А]еxJ€пill8s

сHANGlNG PLAсEs1 Мonyсr i t iсsdisL]kerеol i tуТVЬutoneshowwhi.hos

reсeivedvery fovo!rоbLe еviews s СlrongingPlo.es'-тЪe

moin ideо is simple'Тoke hе сhielЕхе.ltive offiсer of с

сomрoпyond put him orherin Lheрosition oГone of LheсomрoпуЪow end wоrkers.

2 DoпoLdЕisпer s the сЕo of thеAьsoion сhoinof

hоteLsn AusЕrolio,His гomilуhоve been hotel ownersfor

threegenerotjoпsond ore оne of theWeоLthiestn the

Austrс l iопhotel industrytheprogrсmme,wesee

Dоnold Еisnerwоrkiпg os o beПьo]a ook ond сLeoner

Wh]lesupew]sorsmon]torhisрe ъtmсnсе' noLinqсnу

m]stokes, e hos sогne riumрhs, L]stl!e,ln Lhek]tсhen,

he suссessfuLLуоoksseverolрoпсokes' or eхсmp e,оnd,

os о housekeepei he mokestheЬeds сoпeсtLy he rest

of his housekeeрing'howevei is noto suссess' s hе fo]Ls

to сleОn nyroonrs tо the сomponyЪ eqrllrеd tоndсlds.

A ' | - р ё ' d o | | ap . oq | с r f oц . eд | - i .<Upеa .

tokiпghirnF.om roomtо room' рoint]ngout hь mrstсkes.

з Аlех ]enningsruns o suссessful hоiпoг steok rотs

сoLlеdWoуside nn' Hehоs о repltotion for dеmonding

q o| iq 1о n | 'o- bo, | 1.e ' rnsоt toodо 'd Рп 'р

Vr'henhе сhonqes Lс eswith sornе ofhis stсft we see

him fojl o numЬeroftosks in the reslouront,As с Woiterl

4 scan thёtrxt agаin o see f the ol|owing tаtements

are rueоrfa|se.For eaсh statement, ol l Willneed o

сheсk two рaragrаphs'

DonаldЕisDer1 Hе сoп€ fгoma flсh {аInily, '4q,,

2 не саnсookpаnсакеs.3 Iп ]re гoglаmmе' е suссеssIullу]еапs Ooms p to

| | . n г " р а \ 5 l " о i " J . | , I l , ] " | ' 54 lle is thinkiпg oI пakiпg а diIf€еnt реIsoпгesl]onsiblе

I n . o I d e Б | | Р l l , l n i q n " I r i | ' ,

he сont]nuощгorqets o osk сUstomers

how theу WоnttheirsЕеoks o be done

сnd miхes Uр the ordeБ сonr lеЕеly

Wheпhe hоs to serve ive tlrЬlesotthesomeLlme.A lew minutes oter

disosLerstrikesWhепhis tie bесomes

сouqhtundeтthе dnnkson o tтoуLтhe

neхt doy'Wheп hetokes |heрlосe of

the сook' his s!рervьor mokeshim

rеdo severolof thestеоks'

4 Nowthottheir eхPerienсе s over,

orе hеLtos LhnkLnq l moк|nq ny

сhоnqes7 he onsweт s tЬоt theусlrеody

hсve,,'We hоve сoпied out severсl сhспges' ikе

sоrt]ng hе knive' forks сnd sрoons' o mоkeiteosier

for the рersoпwho Woshes he dishes,,,soуsMr

]enпings,'Wele olso r€esiqnin9 the stсffuпifoms,'

п/]r ]sner uUпd he eХрerienсe ven rnore of о shoсk'

Heъ nоtonlуmсking сhоngesinЬis hоtels,like he

poliсуon who ordетsnew suррLies f сleoniпg

mоterioL' butheolsowоnк tо сreote с сho'gl'q

Pjo.es doy сtоllAЬsolon Hоteъ so thot сtl seniоr

mсnogеmentсoп go througho simitorрroсеss'

12 ТheWоrkingаy



5 не Would

Alex Jеnnings6 нe bе]i€еsquа1itуismPortаntn hjs rеstaurants,

7 не hаsgood ki]lsаs а vаiter8 не ъ mаkin8 hаn8es o thеuпiIoтms hаtstаIfwеаr,

5 Disоussthёsequestions n sma||groups'. Whаt dOуOu hink aboutЬaving Сhans?ng l.res dаy?. Would t bе а 8ood dеа nуоuг сompаnуOrрlасeof

studyl

Grаmmаrorkshoр

Present impIe ndpresent ontinUoUs

Prеsentsimр|e Presеnt ontinuоus

r|sUа]ly

Note: oпe vегbs геnot usuаllyusеdп thесontinlroшbeсause hеytа]k bout ldles'not асtions 'в..l,dnl, tеlikеs, 1)епoa, I ьеLiе!е' think' shе rе|е|s,hе!

2 Complete his ntewiewwith Donald Eisnerbyputtingtheverbsinraсketsintotheсorreсtform,usingёithelthe present jmp|e r thё prёsentсontinuous' sometimesyou need o usethequestionor negative orm,

IпtеIviеwer sо' nowyоu.veeхpетiеnсеdork n а1l hesеdillегent ot€ joьs,Whjсh aь | 49уaц-n!,--(],ouhink] s thеmostdiffiсult?

ЕiБnеr i thiпk hоusekеepin8,lousеkеереIs .''

inеed] o muсh епегgy' heуа]so ,,'

[sрend]mostofthе imеWoтking уthеmsе]Vеs'о t сaп ь€а veгy onе]уob,

Interviеwеr 4,'' ,,, (уouпakе] апy сhаngеsn уourhotеъnow?

ЕisneI Yеs, eтtаiп]у, es ,,, (rcview]hерOliсyonwho oтdегsh€сlеаnin8 quipmепt' he

ргеsentуstem ,,' (notWoIk) eгy

еffiс]епtlу. e 7 ' ,,' tаlsо ook)аt аЛuпbеroi olher rot€рoliсi€'

Iпtегviеwег ^.i 8 l)оu\^dл,l|hе|"пio

ехесuljvеs o hаv€thе Сftап8iп8PLаcеsеxperienсе?

Еisner Bесauset,ssLrсh good eаIning регiепсe'It9 ' (гemind] хесutlvеshatmапаg€mепtdесisions ]wаys aveеffeсtson oth€ пrеmbers |stаff, xeсutives ft€l0 ., (noiгеаlise] hat hеse ffесts ге.

3 Writefiveseпtenсёsabout hings wh оhhаppenor

аre haрpening nУourсоmраnyor p|асeof study'usingthefollowingtimeexpressions.

not]ikеotlrег епioг x€utives owOrk sсlеaп€s, .. ..

Youuse hергeseпt imрle o talk аЬout аbits ndthiпgs hаtаrеolL,dys I tsuallytгu€Alех JепniтLgsuns a сh,linof stеаk bаrs,

{неdoеs his asрагtol everydаyjtе,]

Quеs ion: oes heлшn сft iп ()f tеak оrs|Negаtivei e doesn'. un а сhaiпaf stеak аrs\o , .е l .e

рresenl сonl i | lUouЬ ,o lJ lk аьoUl lL| gс

whiсh аre гuеon]y lr tlrispеriodoItimе,oг a

ргoсеsswhiсh s nоtсomрlеtеd,Тlrcу are rеdеsigningthе stаff l1пiforns(This s tш€oп]y n thispеriodoftime,]

Quеstion:дre tft€ гedesi8ningthе st.I|[ nifопns?

Nеgаtivе Т/.eyаren't .edеsigning thе stаff

(Folmеdwith amlisld.e + rеdеsi1пiтLчru1king,еtс.)

.|Divide he timephrases n the box be|ow nto wоgroups o show fthёУ are used with he presentsimoIeor thepresentсontinuous.

a|Wауs at г]emoment аt ns momentn meсUrrentУ everymоntn еveryWeekgenеra|lУ F€AJ never

often sometmes this nonthlodaу thisweek twicea rnonth

2345

4

Еv€y monthЕv€y yеаr

. . ' а lwаys' , , ' , , , , 'Atthе пomеnt ,, ' ' ,,, ,, ' ,This month

Work n pаirs.Rёadyoursentencestoeаоh othertosee if аny ofУоursёntenсesmаtchyour pаrtnёr's.

тheWorkingаy



tJGorporateultureGettiпgtaпed1 Reаdthefo|lowingdictionаrydefinition.

сorpolаte cultu]e . ', the vаluеs'bеtiеfs andtгadiioлs in а сompany whiсh jnfluenсеthebehaviоurof iis stаff' It ь impoltаnt forjoh-sееkетstо kпow аbout hе сцltureof an oгgaпisаnonьefoтe

I L P е . j I i o r с h I o е l W e P ' l " l l а n d m i л d 8 e m e . I

ttle е]atiоnshiреtwееn ol]еаgusсompаnyrаditioпshow thеslаffdгеsshowtheoffiсe pасe s oгgаnised,

Corporateulture 3 Discuss our deаs npаirs.

Rea in1Reаdthisquiztofindoutwhatkiлdofоomраnyсu|tureisbestforУou.cirсleAforаgreeorDfordisаgree.

What kind of сompanycultunerшould uit you?

sEстloN A1 |Jike8king ime о hаveа сhаt With oJleаgues venifthis meаnssрeпdingmoгe ime аt Woгk.A/D

2 |tЪniсeWheл eoр|e t Woгk e|ebгаte iгthdауs гsрeсiа| ссаsions.A/D ,

з ]pгefeгpeop|еo fixа time o meеt me гаtheг hаnоome o mУoffiсеог mу desk аt аnуtime,A/D

4 |doпt ]ikeWoгkjngn an openspасeWith veгуoпe'sdesk]n he sаmeагeа' Woгk etteг n аn offiсeof

5 ]|iketорut photosаndPeгsona|objeсtsn myWoгksраоe' ,/D

Work npаirsаnd disсuss the ol|owing.

tlow doyоuthilrkсultuгesmфt ьe diffeгeпtпdif eleпt omраniеs]onsidе[:

10

БI

I

1112

1з

1415

sЕст|oluв|f disаgгeeWithmyboss, |сan te]JhjmlheсA,/DIpгefeгtoгeсe]ve foгmа|гeрoгt boutmУWoгk,notJUsi аsUа| omments- /DWheп mУbossgVesme somеthingtodo, |ike oget detаi|edпstгuфiоnsthаtоаn о||ow,/D|tЪ mpoгtвntfoгmetofue|lаm invo|vedn hеdeсision.mаkiпgгoсrss аt Woгk, ,/DA оогпpаnу hou|d аvestаndагd гoсeduгes ndрoliсiesthаt veryопemuЕtfo||oщ .]tоnesWhichсhaпgeWithpeopIe,siluаtiOns г рeгsonаlitirs,А/D

sEстloN с

A сompаnУmustkeеpup Withhe times.A/Dl пeed o tаkeon сhа||eпgestо ake nУjobinleгesting. /DWhen р|апniлg stгаtegу,t s Usefu|to oоk tWhаthаs WoгkedWe||лthe pаst,A/DA сompаnУ hou|d epгoudof tstгаditioпs. /DЕrnа||y' hiсh fthesepгoveгbs оУoupгefeг?а вettег sаfethаnsoггу,Ь Nothing entuгed, othiпg аined,

rрorаteu|tUre



2 Add upУou sсores or seсtionsA. E}аnd .

sсoвЕsseсtionA1 A_1 2 А=1

D=O D=Oouest ons 1 tо 5 агe 8bo!t УоLlr e|аt лshjpW hсo||eаgues, sсогe oi higheгth8n2 suggests |rаtyoLlike o Woгkfога сomраnУWhегeemр|оyees ге fгiendsаnd саntа|kаЬoutpeгsonа|mаtteгs,A sсoгe Оf2 oг |essmeans thаtуou ргefeг o krер youгWогk ife eрaгаtеfгomуouГpeгsonа| fe.

sэсtion в

Guestons 6 tо 1o аге aboutуoUг elаtioпshiрWithУо1rrmаnageгs A s.oгe оf higheг han 2 suggestsyоU ikе oWoгk п а соmр3nу!1rheгeo]еsbetweenmаnаgeгsаndstaff агe feх b]e,A sсoгe оf 2 oг |ess mеaпs thаt уoU keto Woгk n а comрanУWhегeрeoр|е av€с|eагу drfined

гoes and heгe s mоre distаnоebetweеn tаff аnd

seсtion с,\1 А=,\ 12 A=] 1з A=o 1 4 A=o 15 а=o

D=o D=o D.] D_1 Ь=1ouestiоns J 1 to 15 аге аbolrtУotrг ttitude oв.аdtion,A sсoneof higheгthаn 2 meаnsyоu ike o Woгk n aоomрanУWhjсh а|Ues ew deаs аnd аkeБ seгiousгjsks'A sсогe оf |essthап 2 meansУoUргefeгthesrсUгityof асomраnУwith stгопg гaditiопs,

4 А=o

D=O

D=O

1O A=OD=.1

I A=O

3 сompare our сoresWith pаrtnero see fУouwould iketoWork n hesаme ortofolganisation.

Voсаbu ry

Whеn rrсordiпg voсаЬu1аJy,t is пot аlwауs еnou8h owritе down sin€е words' It s muсh щоrе usеful toгeсoгdwhiсh words аrеoftеnusеd togеthеr. hеsе аrrсalled.olloсdrio,ш,Usuаlty the words аге romdilIeгеnt атts f spеесh.veгb-noun сoiloсаtionsikethese гeveтyuseful:fелcltttafget lДlnеhapюduеt

1 Lookаtthequestiоnsinheсorporate u|turequizаgаin.Find verb-nounсoIloсafionswith hesemeanrngs.

2 Find adiective'.noun o|loоаtions n hequizWith

these meаnings.t thепorma]wаy of doiп8 omеthiп82 .in t,le sсores4ndlysis,) ig dаn8еr

l tаikjпfогmal]у2 mаkеаn аppointmеnt3 сhаn8еhinss obе modеrn4 аgгеe (r o somеthing iffiсu]l5 dесide hеwаy о do something

in thе uturе

sometimes oumаywаnt oтeсoгdmoгe hаn wowoтds. oгexаmple, oumightаdd hevегъs hаtoftеngoьеfoгe dieсtive-noun оl]oсations.he сol]oсаtionr,ide г4п8e s oftenpгeсedеdby the verbsoffe' orpfovidе.Wъаt vеrbs would сommoпly сome beforc t}le woаdjесtive-пouno осаtioпs ou оuпd orquеstioпsапd2?Lookinthе quiztо findout.

3 NoWusetheseverbs (,1-7)nd nouns(а-g) o mаkeсommon оo||oсаtions.ou сan usesomeoftheWordsmorethаnoпсe' Useаdiсtionаryif neоessary

аploposа]а meetjпg

аttentiопto omеthjng

youт ull роt€tial

hауaa?hа,t

b

d

d pаItп€ship

f pтiсe

I2з

t

7

4

pау

pool

Therеагеother уpes [сol]oсаlionsike these:

аdieсtive-noun noun-verb

rcaсh fсomе up wltп 8

Do hesаmeWith hese djeоtives1-6) ndnouns(a-0.Agаin, ouоanusetheadiectivesmorethanе onLуugehiф q1аIitу sаles incfeаsеiпthе sumlnеГ-

wе offq awi.Iе funge of Thе пafkеt is eхpапllilLвsетviсеs. E1icklу.

veгb-аdveгbstLff аtе aLlauеd to d|еss еаsl1лIIу,1 have ta woтk clasеlу uith nу сo|I2aвuеs-

2 rеwагding -b woгk3 с]ose

5 соmреtitivе6 vа]uаblе

сorporateU !rе



0lympuso]уmрrrs .еаn nteгnаtionаlomраnyWho roduсe o{rdsoгthеnot€аd соmput€ mатkеt,Theyhаvеpuьlishеdhe ollowin8 tаtеmеnloI hеir oгрorаte ultuгe п theiтwebsit€

Voсabury1ReаdthestatementаndUnder|inetheсol|oсatioлsyoumadeinthe|аstexerсise'(Ifanyofуourco||oсаtion

do not aрpear n he teхt, hey аreprobаb|y orreсt,but оheсk themWithyourteасheror a diсtionary)

AboutOLYfVIPUSPеop|eаlkа lotаbout orрorаte uLturehesedаysbut аt olУmрusWe eаlly аyatteпtiono it. Wеаirn oofferpeoр1еhaLlеngingnd rеWarding ork n aplеаsаnt nvilonment,mрloуeesress аsuаlly пdaysWhеnhere5 noсustomerontасtnd hishе|psto сreatе fliendlу trnosрhere.

DeveLopingnd rnaintaininglo5eраrtnerships ithour сцstomerssone oithe keys o oursuссеss. urсustomels ppleсiаtehаtWеotrer ;gh uаlitу

рroduсts t сompеtitiveriсes nda high eveLofсustornerаrе' hey elуon us o сomeuр Withsolut ioпsoltheir eeds' ndofсoursё,ustornerarеis not ustaboutexternalсustomers't 5аlso аbouthowWe elаte o eасhother ndWоlk ogethеro pool

Weаlso Wolk n сlose ontасtWith ther |yrnpusеmp|oyeеsroundheWorld.Тhis nterасtjonreаtesmanУ pportunitieso trаveLаndo lealn romothеror.i(es' e еаl 'qe|.а| Jl moч| d|| bIP erou.сеsoul emplоyеes.his s WhyWe trongly upportheprofessionаlndpeБonaldevеLopmеntf our stаff

throushWo*shops, lаsses ndshort ourses.Weаimto hеlp llour mрloyeesleасhheir ullpоtential'

oL]rmапagementtyles opеn oorаnd tаffhаveaссesso mаnаgementt al| evels t аLltimes. eрrideourse|Vesn ourgood ommuniсаtion.eholdquarterlymeetingsWhere mрLoуeesanрut orWаrd nУnew

рroрosаlsпdWehаve еgulаrсomrnUniсаtionеetingsto nforrn mployeеs bout ll сomраny сtivities.

|пshort'olуmpus 5 а gleаtрlасe o Wolk.

Llstening01сourse,whаtа соmраny aysаlrout ts сoгрorаtеultruепау not ье whаthаpp€Ds n геаli|У| ouаr€goingto r€тtwo olympusenрloyееs а]king ьoutсhап8€ to thеpеnsioп сhеm€in thеiг oInpаny'

тasktiрt is noi neсessary o understвлd veryWordof theсoпvorsation'onсentraten he nformaioп hjсhs

'?rрortалt,n hiscme' isten ol the oрpositoof the сU ure

0э12 Listen othe reсordingagainand Write own threemorе verbs Whiсh o||oсatewithаmeeiing.

з Work n pаiБ аnd describe hese emрloyees'attitude owards heоompanytheyWork or

ljsefu||аnguage

Describingattitudesthinkthe att ude o he ompanУsVeryWаfin

thinktheyound пthusiаstabоUthe omрanуheу

Тo me'theуseemveryd ssat sf ed W h thr оolрorаte

тheУsoLnd ngry bout he hangesr1 Look bасk at the o|ympus сulture tatement, henIisten o the сonversation nd answerthisquestion'

. Whаtpаrts t thесulturе tаtеmеntгеnot гu€j . . n r . l i n o h tЬр(р рmn lnwAAt?

l6 corрoгateU|ture



Askiпg or nformatioп

Spеаking1Lookаtthe|istofquestionsbe|ow.FindfivёрairsofquestionsWhiсhhаvethesаmemeаning.

You willbe |eftwith ourquestionsWhiсhdo not orm a pаir Write he questionsWith he same

QuestioпA QuestioпB

||hat'1 hе namеofуоurcоmPanу? Who оуou|,/arka|?

meaningsnext o eасhоthёr n he table be|ow,

What,s heпаmеofyour сomрaпу?

What аIeуo! studyin8]Whаt doyouhope o do n thе utuтe?Whаt doyoueпjoy bout our ob/studies?

Whаt imedоуo! stаrtаnd inishwork?DOyoudо maпydifferenl hinss n youгwoтk/studiеs

а thisь pаItofthе сolпрапу'smаsеb diffеrelrt еople апьгingdiiferепtidеаsс somе tаIf аve аmi]y оmmitmеntsd staffпеed plасe o eavеunfinishеdwoтke staffпеedto eеLthеy аn dеvеloрf stаffsomеtimеsееd o ookuр inioгmаtion

Doyou rаVеlmuсh n уоurjob]Whаl eхас1]yоyoudo]Whаtагeyourрlаns oт he uturеiWhаtагeуourworkin8hоuтs]Who doyouwoгk оI?Whаtdоesуouгjob nvo]ve?

2 Work npairs.сhoose threeof thequestions rom Еxerсise 1 to аsk youl pаrtner,hеnask three

morequestionsof yourown. Flemembertо hinkаbout Whetheryour artner s workingorstudyingbefоreсhoosingyour qUestions.

з Work with a pаrtner. Iead hrough he |istof questions 16) and the |istof reаsons(a-f). ake tinturnsto аskаnd answerquestions.When аnswering, hoose a reason rom he box and аdde,?her nother easonor more detаi|ofyourown.

sfudепtA ]s t mрoltaпt oта.оmраnу tо otfег leхilrle ouгs?studeпtB Yes, есаusе oпе staffhavе аmi]y ommjtmеnts,t сaпь€аgood1hin8orwoтkiпg агents

Whоneеd o orsаnise hi]dсаге,

l l5 t impoгtаnlоra сomрaпу o offeг leхibte o rs?2 ls it imрoгtаntогa сomрaпу ogivееmp]oyеeshеirown wolkspасе?з ь it mpoгtаntoгa сomрaпyto гоvide nterlrеt ссеss ог hеiт mp|oyeеs]4 ь it mpoгtаntoгa сomрапy o ofler rаiningо ts emp]oy€s]5 ъ it mporlапt lrг сonrрaпуo havеаWo.kforсеWithdiffегепtуреsof реop]е?

6 Is t mpoгtаntoга сoпrpаnуo haveтulеs ьoutwhаl ts еmployееs aпwеаГ]

сOrрoгаieU Uге



GompaпyistoryGettingtartedHoWo|ddo you thinktheseсompaniesаre?тry o matоheach onё With he dаtё t wаs set up.'@gЙ.l\lсlKIA

1 1865 2 1886 3 190з 4 197Ь

сompare your deas Wjth раrtnerаnd hёncheсk withyourteасhetWou|dyou prefertoWork orа сompаnywithа |onghistoryor а newсоmpаny?

l

2l

LeviStrаuss& Co.

Reаding1 Look atthe verbs(1-6) nd nouлs(а-0be|ow. ind

eightverb-nounсo||ocаtions'ikёtheones n Unit2.YoUсan use some verbsand nounstwjсe.

3456

2

l set up .-\ а an аWаrd

2 lаunсh \\- ь аьusinei(

Wiп

nrhегit

с аргoduсt

e аn асlveгtisingаmpа]8n1 thерrеsidепсy/djrесtoгshi

skim thetext about Lёvistrauss &сo. quiсklУtogetа generalideаof what t s about'сhoose the best itlefor the artiоlefrom he o||owing nd сirо|e1,2 or з.

Lеvi strаUss сo,: а strаnge еg]пningLevj trаuss сo,:thе tory fthеiг uссеssL€i strаuss& со,: thе]r oпpaпystгUсtLuе

moneyoп dve.ts g Еvел nthеi leаdуdаys,Lev strаUss& сo, ranаstrong6dVeпis]ngаmPaignoltheirрrod!сts'Wа trl Hааs,Who ookovel heрresdеnсуof theсomраnyл ]928,mаdrsure hаttheлame ,LevistЁuss& сo, 'Wаsа|Wаysnpostelsалdb ]bоаrdsиtеrtheу аdvefiisеd n hеrаdio nd n ]966, heymаde he irstLevist lаUss сo, yсommеrс iа, n]985,theу aLrnсhedheir аmous|а ndlette ommelсiаl n Whiсh yоUпgman аkеsоff h]s eаns nа рUbIiсaUndrette ndрUts hеm n hеWаshing

n200З' hе оompа y сe ebrаtedhe]50thаnnvelsа уоf ts oundng аndthe ,]з0thannivrrsаry f bIUe]oаns,тheу аreоneofthe bgqest !ссessstores ntheсIothgbusnеssW hаnаmеthаl s knownwor dwide,

1 нow did thэ сompaпy b€in?Lev stlаUsswаs bom n Bаvаrа n ]829

butWhenhеwаs ]7' he аndhis am уeп] igratedtоthesA, n 85з, esetUphis rstс|othing usiness n Bаttеrystreet, an Frаncisсo

pаrtnеБhipаndрrodUctionegаn n]87з'At thаttimr, he roLrsers ere

2 нow did they coпtiпue аfte.

Lev stгаUss ied n 902,but h]snерhewsлher еd he сomра y andсaried on he business' п 19]5' heyWon nawаrdoгthеi l ,оverа||s,аtn|nternationахhibtiоn n sаn Frаnсisсo,

ТherеWаsа r iefdeс| i ie inаesduling he,] з0s deрression' Uttheсomp6 yсontпued o rхраid duгingthe o owingdeсаdes n ]960' heyiinа ystоpPеdus gthe nаme,overа||s,аndstaгtedсаlgthei l trousers ' jeапs ' ,

з Wьy were they эo sцcсеssfu|?

one reаsопwhytheсomраnygrew orаpo]ywаs hat hеyspenta |ot f

someуeаrs аtе.' evireсe]ved elter lоm а

рrodUс]лghеm. he

18 сompапyhistory



Grammаl orkshop

Тheрast imp|eThеvеIьs n thе еxtагеnеаr]у 1l п tlr€раstsimpletеnsе,,1 вeаd the second pаragrарhof the teхt аgаinаnd

deсidewhiсhтWoof hefo||owingstatementsare

сorreсt.сirсIe he сorrectstаtements.l Youus€theраst implе ora finishеd сtion п thеpаst.2 Youus€theраst imple orаn aсtionwlriсh s пotyеt

fiпish€,з Youusetheраst imрle f Wеsаywlreп lreасtiоп

nарp€еo.

2 Writethepastsimр|e orm ofthefol|owing erbs'cheсkyourspel|ing in he text fyou,renot sure.

Past imple uest ionsr Pаst simр]еqu€tioпs using most vегbs аге oгmеd

with dld p]usthevеIЬ iп thebаse fоrm:

I1o11]id thе сolпpalry bеgin?(Thесompaпу bеgaп .,I{ow did thеу сollnпuе феr Lеui's dеath?

(ТI|ц сolxilluеd -,-)

r Past simрl€ quеstiоnswith t,dslшeг€aге oпned by

inveflin8 thе vегь аnd subjeсt:

lvhy шe.e the} so sxссessrД/?(ThеY uеrе so slIссеSSfLlL есаL|sе )

whу |r.аs thете а bnе| dесIinе in solеS?(Thеrе u,аs a ьnеf dесLirLеt sdles lre.aus€ ,

5 тhe answers othe questionsbe|owarea|lin he Lеvistrаuss &оo' text.sсапthe pаssagetofind the

informаtion' henwrite he missingquestions n thepаst simple.

WorkWitha pаrtnerand аnswerthe o||owingquestions.

WЬаthарpеns o tlr€sреlliпgifthevеIЬhаs onesylLаble ndеnds D onеvowelaпd oпесопsoпапt?WhatЬаppens othesре]lin8fthеvетbeпds п

тhefo||owing erbs аre rregu аr.Write he pаstsimp|e orm.cheсkyourаnswers in the text fyou'renotsure.

1 W!E|]tri1€! 9'raqp9:9,f,aniJуnig?t !|at!1с U5А?

Wlr€ h€wаs sеveпteen,

2 . . . . . . .Iп Bаvа.iа.

In Bаttery treеt' аnFrапсisсo'

]п 1873.

In1966.

7 . . . . . . . . . . . . . . . .Thеir t 50th аnnive[sаry,

Pегhаpsbeсаusе of thеiг stтoпgаdvетtising.

]аunсh

begin

gгow

сornраiystory



Hongdou

ReаdingвelolvyouWi]Liпd аn аItiс]e boutнonsdou'a Сhinеsе ]othing ompапy,1

skim it onсequiсk|y'Without topрing o |ookup new vocabulаry оgetа gёnёrа|ideаof ts сontent'

HONGDOU

сompany аckgroUndноnqdourо!р s We|| .kn0Wnhinesemaпufасturerf |othing'asrd n anqsUpr0viпсe'Тheurreпtрrеsent is\ ,4rh0!Hаij]aпg'

t'l.hесhinеsесЬaraсtе6wliсЬsPе]louttЬс пaлrс llo,8doa litеIаlly mean reli,ea,' lio,gdo! паkеs пost сlinesе

PеoPlе hn* ofаPoPu].r poеmьy theъпg D}nаstyPoеt'Wаng Wеi са]]еdхia's si or l,o'es'.t'.ss, ]n thе poem'I1aпgdor Ь a symьo] of lovе аnd

2 нowсусь fol сonsumеrs in сЬinа

today' thе woгd tloflgdo' а]so hаsothсI аssoсiаtioDs't ь also hе nаmеofoпе of the most rеsресtеd lotЬingЬЙnds in сhiлa. Their лаin Prоduсtsаrе uits' hirts' асkets,rnd€wеaт ndсli]dlеns сlothеs, ]n 1994, thegoтеrnmеnt аmеd tIongdоuаs оneof сhiлаъ toP tеn lаmous Ьrаnds andiп 2004' hе сomPanywon а lational

3 Thе сuгIеnt сhanпa! of Hongdо!GIouP is МI Zhou Е]аijiащ, ThесoпrPапyьеgаn п tЬe сommu!ьt efа

whеn ZЬouъ 8тaлdfatheг еt uP асotton mil] in 1957. f!сr а fеwnroпths' thе ioсаl сomпnъt ofliс]аls

forсеdhim to jo]a togеthеiwith twoothеr siлilаt opеrаtiоns о сгeateastatеоwned соuесt]vс' r Zhоu diеdsеvеn yеa6 ]aЕr lioп ЬrсаtЬiпg nсotton dust, Ьut ]п l98э, his son'ZhouYаoting' ооkovеr Ьеopеiatioпоf the сompаny,TЬis w a PсriodоfeсoпomiсgrowtЬаnd thесornpanyьegш to еxpаnd, Тhс сuгrcпtсhаirmаn'Zhou нiijiang' n thе tЬird

gспсгаtion on,не 8аУe P his oь аsalесtuгсr аt нehаi UDivеrsit). ojoin thе

4 TЬе сompany grаduа]ly есаmеPdvatьed' n 1992 ' he Zhou fаmjlyandotheш gаiлedmorе thаn 50 Pеr сеntownеrshiP of tlrе сompаny, ZhouYaotin8ъ ositiолаs a membеroftЬenаtiolal сongrеs hе|реd With this

Pюсеs Ьесаusе е сoц]dslаy тiсndlywith 1oса] ovеlnmепtаuthoritiеs. n2004' thе sovеrnmеnt so]d j|s lаstshаrеs n HoDs.lou ald in thаt sаmеyеаr' Zhou паijiаng took ovе. thе

рosit]on г.hairmаn.5 Hongdouъ сlotЬing usцally attгасts

thе middle agеdmfiket ьut noiу thеyarе tгying to сгеаtс сiothеs whiсhaPpеal o thеyoungеr oDsumе.Theyhаvе sеd thе poр staгJсffсhang insomе of lhеir аdvеrtъеmeпtso givethе сompary a yоцngегnnаgс. Theсomраny hаs а numЬегof сlotnnigсhаinsottsidе сhina аs tsсustomeБ'алd hoPеs tо еiрand its ovс.scаs

mаtkеt urthеr,lvIr ho!ъ аmЬitionьto mаkе нoDgdou one of thе woiid'stopс1othiпgЬraлd5.

Bеjп8 аb]е o idеntilу thе subiесl of а раra8lаphwi]l hеlрyou a1wоrk or with yоuгstLrdiеs, ou Wi]l Ьe ablе to loсаtеthе ri8h1рlасe n а teх( iпd out пoге about somеlhntglvhjсh i еrestsyou'

2 тhe аrtiс|eаbot]t Hongdou hаs five pаrаgrаphs,Wrjte aлumber (1-5)iл the boхes to show Whiсhinformation eаch paragraph

сontаins'

4 NoW eаdthosepаrаgraphsmorё s|ow|yand umberthe fo||owing vents n thё соrreсt order(1-7i'

a Thе rаrly istoгy ofthе сoпфаnyb Тhе сompаnу,smаrkeвс .1.hесoпrpаrrу'suссеssd Thе origjnоfthe соm!аny'snаmеe Thе пrovеmеnt wаy гomstаtе wnегshiр

Zhou нaiiiап8 bесаn1е hаiгman ofthе сomрiny.7Ьnr r н ] i i i j пo c o r r . . l f i i ьр . l р . l

Thе statе ookovеIowпегslrjр l1heсomраn-v'Zhou наijiап8.s аthегbеgаnUnning he

ZhOu iаij]апg's rаndfаthеIеgaп сottоnрг0сеsslпgPега1loп'st.tе owпегshiр f tЬeсompаnу еl]below50

Zhou наijiаngbеgаn о Woгkfol hесompаnу,

b

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з |fyouon|ywanted o know bout hehistory f heсomраnУ'Which woparagrаphsWouldounёёd oread?

20 сOпrpaпyhistory

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Joseph owntree

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L|sтen gYouwi]lheaгpатt |а iесturc boutJоsерh owпtгeе'hе

oгig]nal ireсtог f thесоmpanу.

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Speaking

Work nрairs'oneofУou should |ookаtthe nformationbe|owand the otheratthe informаtion n раge106.Ask

УourpаrtnerqUestions n he раst simpIe, sing hequёstionwords n braсkets' o сomр|etethemissing

informаtion.tudentA begins'

StudentA

нqvc b]egk!lovе o Кit Кqt!RоWntrcе's fгst]а lJnсhedthеt Kаtbаr]n, . ,,(Whел4,Аtthattп]e itWаsсa еd RowлtrееЪhoсoioLе

сгф,

Тheу сhanged he narлеto Kit Kdt n (Whеnl)

Thе nаmеpгobаbyсamefrom ,,,' (WhеЕ],|tiооk

,, ,, ' ' , ('|1av|anф ьеfoгe ]t Ьeсaп]е Rowntгее 5

Тhe]r rst advегtis g s оgan oг he pГoduсtwа5Whdt

oсtмеpeoр1е eedТhеyаdoрtеd he s ogan'Hсveo

br€okHo Vеoю tKdl in, ,' . . ( l4/helr l ,

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b!eone,ThisWаsbeсausе' , , ' . , ' , (whуl

Polo: . I -. mint

тhe onginа|ring hаpedmi.ts Were а ]edLfesаVersl аnd аme ntothеmarket intheJsA]n 9]2,Тhey

werе not а suссessаt rstbeсаLsе hey|ost heirf|аvourаfter Ьolt а month Hоwevel NobeandA||en.tlvoаdvеrtislngmen' managedo so|veth probem byсhаnqi.g heb/peof расkаging, ftеrthis'L/iesaversm nts beсame eryрopLr|ar

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тhen' n ] 948, Rowntree'sntroduсed oo mintstоthe UK market' hey used heаdveitising ]ogаn henint with thеha\e whi,.h Ьeсameоne of thе bеst knоwnsIogапs n he сoUntry,

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2 . . .

,1Look аt the nformation n theсomputersсreenаnd |аbe|the tems(1-6)withsix ofthe words rom he box betow.

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22 тhe |nternet

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pаrа8гаph,п somе ехts, ikе Ьusinеss eрorts г oпgагtiсlеs,hерaга8lаpЬsottеnhаYе еаdiпgs. his mаkes t eаsjеrtOind thе lrfопnatiопоuwаnt,

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meаnings:

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(seсtilrп)

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3 bепdmurDh!@hotmаii,сoп

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2 NoWUsevoсat,U|аryrom he exerсiseаbove oсompIete hesesentences.

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pоssib]е,

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with ts nаme(а-0.

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5 Thе bапkimposes a ,' of ]'5o/0 n this lгаnsасtion, з l еnсloseJ сopyоftlre гelеvаnt oгm,

6 сhал8in8lhe design oп thе расkа8ilr8 s just а.,' 4 Youг гequеstWа5 orwаrded o m€

Do you гeаl lythiпkj twi ]l jп сI €аs еsаlеs? 5l'Inа|га id]сouldn. topеnthе doсum€лi.

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4 Work witha pаrtnёr. аke t n urns o reаdvou 9 l аm а]so еndingаhагd opу,

sentenсesаnd сorleсt your partnersWork,jf t0 ] ]Ookогwаrd rl ourrеply,

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1@2

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b hуphеn

t |rасks]аsh

b сопtaсt orпеone

j сопsidеr

I

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веginпingв

П оеаг:ohп

П DeагМгGтееп

П нi. loьnг.,] ' .

Rеquеsts

П сouta оu ,'

П гtеаseoutaou,',

E ] worrld egrаtеfulf you oult1.Г l^

П Doyou hiпkyouсould, ,

Епdiпgs

П Yоuтs inсеrеlyГ l ' ' ,

П сь."'"

П вye roгno-

Apologiеs

П t'msогrу ьout.,,

П 1wou]d ikе o аpоlo8isеoг ,,

П sопу Ьоut..П ] wоutdtiketoоffег uтаpоlogiеs

fог , .

E гt"u"" u.."p. o..'..o*,in."."аpo]оgiesoг,.,

4 вe|owyouwi|| ind а li st of phrаses rom lvo emаi|s bout а meetiпg. ne is quite ormа|beсause t s addlessёd to someoneоutside he сompany,Who he Writerdoёsnotknow. he other s аn ;nformаi mаiI o а оol|eаgueWho he Writerhаs nown or sometime' Write heforma| nd nformа|рhrasesWith he sаme meаning n thetаble.

tв.di€€t е€ i"*rg+фLoоkiпg oгWаIdoyouг еplyHi Апdуьut I сouldmaпаgе hеweеkаfteг

+€+аx€Ъ€++Ье+€but рeгhарs ouсou]d usgеst suitаЬlе imе oг hеweek

DеaгМг мoггisI'mрrеtty оokеd р nех1wееksuеI woxld ikе Oаггаnge mеetiogМy diагyь veгy ullfoг neхtWeek

Writethephrаses n each сolumn n he сorrёсtorderto сreateone formа|andone nforma|ёmаi|.

You hаveаrrаnged meeting Withа memberof stаfffrom anotherdepаrtment. nfortunаte|y'ou cannotnowаttend'Writean emai|toyourсo||ёаguei

ехplа]пiпgvhy youсaппot eеtаpologisiпgoг hе hапgе fplапsuggesliпg п аltеrпаtivе aуапd jmе,

5

You hаve notWorkedWith hispersonbefore, o keepthetonefriend|ybutformа|.Writeabout з0-40 Words'

Foгmаl.o lisсt.ss he s./zed le

foт rаiпiпE doу

[nfoпnаlto ttlLkоьollt thе sсhеda|е

тhе пtPгnet



DescribingquipmentGettingtаrtedLabe|thepаrtsofthe obieсts(1-,1з)With he сorreсtWords rom he box(a-m)'usingУourdictionaryf

1m2

l 1

Desоribingh!eсts

Voса U аy1 тa|kWithаpаdner'тhinkof

heobjectsthatyou eeponyourdeskorinyouroffiсe' oWmany fthrm doyоu knowthe ЕngIishname oг? тrytothink ofat

usefullаnguageDesсribing things

|f oudоnt knowtheЕng shWord or someth gyouneedуouсan desсibe il Тhere resevеrаWаys oucаn doth s:] Desсrbе thepаrts ofthe оbjeсt]

lt's made up of / сonsists of a f|atsDiaсe,2 Desсrbe thе objeсtЪ hаpe anl] he mаteriаI tis

lt's сircular aг\d s made ot plastiсз Dеs.эгbeWhаt he ob]eсtsusedfоr

lt is usec| fot / You сan usе it for reсardirlg digita|

It s usесI to / You usё it to гeсord .ligital

lt is a deviсelgadget to rесord digIal nnarmвtioп,

WithУourpаrtner, eсide Whatthenameоftheobieсt described n the Usёfu||anguage oх is.

з Look at the |istof officeotliects(а-f)

n he box andmаtcheаch with ts correсtdesоription ,1-6).

а card ndex b-Jr]e c hoeрLrnсhd paрerоp e shredder f staрeг

1 ]t'susuаl]ymаd€rtpof thlее есtап8t гpiесеs fсагdlroаIdnd1пsidr hете rr two mеtаl in8s,YouUsеit tо kееp loсumrntsп, I

2 l | , | ' | | l , ' " , I l , р , l | iр J . I i , o | | j J ' | , l I ^ . г | , ь

Itworks bу €€t сitу tt,s ап оlr]oп8hоx Inаdеofp]astiсаnd thегеаre sеverаlЬladеs аt thе (oр,You usс it

lor dеstгoуin8doсuпreIlts.| , , ' l e , , , , , | , J ( o i . | l J d l I l J | ' ' o | , р o 6 рp

рарегs оsсthсг у pnnсhiпg. smа] l iес€ofmetаtthгоughhem'lt,s а dеviсе пrаdеоI stееl алd p|аstiс.Youusе t IoIr " l n s . i . l | l l | , l , ' | 0 | 0 ] , o , ' , | h ёv d Ь ёpinlо a filе,

l . ' " m l t l р , e , " o I |Р | L " , | с | ' е " | | | . ' ( o P e ' i 8раpеIs o8еlпеl:

a bаttery b buttonsс оabe/|еad d cD вo[4

e сover i loсUsg ever h memоrystckmetа ng ] sогeen

k swtсh toпer

26 Dеsсr nqеqU ment



shаpeаdjесtivеs

4 Look through he desсriptions ,|6)on рage26аgainаnd writefivёmateriаls ndthree shарe adjeсtives nthetаbIe'

Add four materiа|s nd fourshарe adieсtivestothe

tаbIe, Jse а dic tionary f neсessary тhen comрareyouranswersWithа раrtnet

Workwith a partnerLookatthe objeсt be|owanddiscussWhаt ou think t s used for.

оomр|ete h0 desсriрtionofthe оt,jeсtusing hewords n thё box. cheсk youranswers n paiгs.

Тhis tool s mаdeup o{ wорiёсеs |mеtа],oinedinthеmiddleWithа 1 9сЕ1t oгrivet, аther]ike pаirof2,...,,, 'оr3 ' Аt the орoi oлeof thеpieсеs, hегei sа smа l l 4 ' . p i eсеo lmetа l , ] i keа5 'Wi thаp i е L е m i . . | . 8 ,А ( l ъ e | о р o r l h ё o l l e ' p ' e . e ' h e l e | с

аnotьеr 6 ' , ,' solidрiесеofmеtаl.

рliers rng roundsоssors s€e+ll sem с|TcL]ar

Thegizmo ame

Lrstenrngsomеtimсs ouuse hеWord й?it, to dеsсгibe gadgеtwЬо5е аmeуouсаnnot emеmЬеrп thе8izmogame,

уouWi1l еаг hгee eop]е esсгihiD8 hаt lre оo]in hе

рhotlr8raрhпth€]еft susеd or one регsons 1е]]inghе

truthаboutitsusе,The otheltwoаre yiпg'

1 Beforeyou |isten,mаtсh he vёrbs (1-з)With heverbs(a-с)With imi|armeаnings'

2 dismaпt]е3 fаstеn

b рut о8еthеr

6

2 comр|etehisdiа|ogue iih heWordspёrmаr,enfano rcmporary.

A мynеW joЬ s опl], {itwi]] iпish n |iVеWeеks),B Rеаlly? thoughtt wаsа position nd that ouwеге

8oin8 o stаy h€e foгеvегl

063 Listen o the threespeаkersand пote dowпthe useeaсh sрeаkergives'Don'tworryаbout he detаi|s,just ryto undёrstand he mаinmeaniлgorg/st ofWhateaсhspeakersays. Whenyouhаve сomр|etedyournotes' comрareyouranswersWith partnet

sPoak.r э

064 lf youwant o understand he detailof what someoneis sаying,yоUaskthem to eрeat hemse|ves. istentothe recording gаin and Writёdownmоredetаilsaboutwhаteасh spёakersays.

5 Work Witha рartnerаnddeсide Whiоh рeaker stellingthe ruth. hёсk уоuranswerwithyour

Workin раirs.one personсhoosesаn offiсeobjeсtoratoo|thatisusedntheirсomрany.тheydesсribetheoЬieсtortoo|tо theirраrtnerwithout аming t.тheirpаrtnermustguessthe сorreсt name.

Desсribingеquiр



Instеad fьu}lпg еxp€siv€€uiрmепt oг mасhinеiy,somеtilrrеsusnrrssеs hoosе o €seit, Ledsintm€nspаyingmonеу асhmoпth o 1hе omрanуWhoowns hе€uipmeпt ]n гeluгn orusilg it.

1 Work n pаi!s.What do youthink are he advаntаgesof |eаsiпg quiрment nsteadof buУing t? тry o

mаke a |istof th ee аdvаntаges.

2 тhe fo|lowing ёntёnсesсome froma wёb pagegivingadviсe o businessesаbout |easing. o.eасhsentenсe 1-6), hoose the best Word A-D) o fi||eaсh gаp' Use adiсtionаry fnecessаry

] Мalryсompапiеs il] Ь€happy о tгу o ind thергoduсtWhiсh E.,youтnе€s,A сontaсts B mе€s с touсhes D filrds

2 соnrputеrs' hotосoрiеrsnd аxmaсhlnеs rеаl],,аvаilаb]е.A gгeаtlу B hi8hlУ С widеlу D hrr8elу

{ v o u l h A ' F I I L o г | , e A о J I p r A I v ! , I h o U , r J v | , , 8 | о

Leаsingquipment

A аlrso]ut€ B fu]l

NomаttеrWhаttУpe f business ouаre n,УouWiLLeed ome ind fеqUiрment.heрrob[emWith uУingoUr qujpmentishаtitсаn everУ

eХpensjve,sрeсjа[tУfУou need o purсhasеseverаLiteгns.ne so[utioлo thisproblem, sedbУ n nсrеаsingUmЬеrfbusinesses,s o|eаsehe еquiрmentinstеаd.n his WаУ, 3

Leаsing mасhine rрiесe f equipггrentissjrrrj[аrtoentingt. YouраУthe еаsjngсomраnУ асhmonth orthегightto have t on

Уourpremjsesnd usе t. Leаsing ontrac6 аnьstfоrdifferentnumbersfУeаrs. , ,

Atthe eпdofthe сontrаd, oцсаnеither

сontinueeаsing tа Lowerаtеor sе|Ltheequjрmenttonother erson rсompаnУ,з ' .

маnУdifferent jnds f offiсeequjpгnentсаnetеаsеd., ' ' ' .

someLeаsjngompаnies ffermoresрeсiаLjseditems uсhas mаnUfаcсuгjпgquiрmeпt rаgriсLrlturаLaсhinerУ.fУouсаnnot ind heеqujpmentthаtУоuequirеnа сompаnУ st,

Уou an tiLtсontасtаеasingomраnУаndsuggestit.5

Leаsing oгnраniеsffеr паnУdiffеrentjnds fсontraс|s ссordingoУoUrfinanсiа[eeds,suсhа lower аУmentsor the irst ewmonthsto hеlpnewЬUsinesses. ' espeсi ilУ f the[еasе [ong erm.

4 Тh€pюfitsof а sаlеof theеquiрment Ieоfteп,,Ьеtwе€уou aпd he €sin8 сoпрaпy,A spl]t B с|rt с seраrаtеd D broken

5 Thе ]engt]r |сonlrасt ерends n 1he ostаnd hеoI theеquiрmепt,A ]i|esрan B lilеstyle с lifеtimе D litеlon8

6 Thеyаlsоаl]ow ou o ' t]ie quiрnепt,А геvisе B аdvаnсе с rеIoгm D upgгаdе

з |nany eхt t s imрortanttounderstandhowtheidёаs areputtogёthёrтhis helpsуоuto understandthe generа|meaningnd саn evenhe|рyouto reаdfаster Rёаd the Webpаgeoppositeаndputeасh ofthё sentenсes (1-6) rom Еxёrсise 2 iп the сorrёсt gaр.

таsklipLookat he еntence eforehogaраnd hoоse hese.'tenсеWhiсh a|ks bout he sаmo deа,

Desсr]b]ngqU ment

Reаdng

2в



Prohlems ithequipment

VoсаbUIaryмаtch the signs(a-e)with heprоt,lems e|ow 1-5).

l Thе syst€ keeрs гаshin8,

2 TheрареI еeрs uппiпg xt.з Thebаttеry еeds hаlgiпg,4 Thераper ееps ammiпg,

5 Thе onегnееds lransiп8,

b

ReаdingАt woгk,you sоmetimesravе o usetwо ехts o fiпddilfeгепt iесes tinfoгmаtioпo hatуouсапрut hеmlo8еtheгn аnO herdoсulnеnt' ikеa oтmoIтеpoгt' hеfollowiпg xеrсjs€givеsyouрrасtjсеn ехtгaсtilr8lrissoгtof key nfolпаt]oп

2 NoW ead he two emai|sbelow аbout а problemwithа pieсeoI equiрment nd comp|etethe ёpаirs

s) irii rфi. ц!

тo: маrанawkпsFrom: R сhard Pаrker

suЬjeсt тraining essioп

Im аfrаidmy rain gsesson odaуWas bitoi a disastel' eweremovеdrom eminar oom o seminarroom becаUseoilhe аstminlteboardmeeting u1spaсe аs rеaрlobem, hereWеrehree esksm ssingноWeverheworstl | i |9 w"ь |.р ow"' oo1lрlе9e.|. . iоn .оJ|dI L.е l lр

рlo]eсlor tаl becаUsetheb0 b needs сhаng пq, Who shou d

Еile Еdit иe'' loo|s цessфs Цвlp

\j\ Ь!

то: Riсhtri Parkeгl.rom: мala tlawkms

snьjeсl: Rе' Lninine e*jоn

soп)' аьout h'tl вiokсn .quiрmфt sЬоuld ЬeтеPonеl] nа rеPаnsrеqпe$ urm oрtсаseouldуoufi|l пе п лd giуе l b GсhnnllsUрроп?Robotвealе,tьeеquiРmenlteсhniciаns аwауuntil зAрri|ЬutyоU л gjv€ittoМDrаtYu4unwhoъЬelpingоutatthеmomeпl' knоs thс ooл ъ ыmller ui t s suPPosedohlvе hesrfiеnumbоroldсsks оI doп.tknow h}уоudjdn hа 'e enough,Dld уоunлn tluее sрalе dеsks IIoп аnywhere.]

Readtheheadings n thё rёрairs equestformbe|ow.тhen аnswer he olIowing uestion.

In Whiсh рaсе(s)Would oriехpeсtоwгite:

lhе nаmeоf alr olrjесtlhеnаme fаpelsoп

toRнtATIЕliT|0ttt:I2 (Nаme) . '' ,, '

tQUlPtlт:

L0сAтl0

Pп0BLЕ

l|oтЕDY:

DATЕloтfD:

4

6

1

DesсгibingqU meпt



ProсessesndproсeduresGettingtarted1 Work n pаirsand deсide where hese

products 1_9) ome from' NЛаtсhhemWith he сorreсtсountry a-i),

1 I,еiса аmеIаs \2 кагhu skjs

4 Еmпrеnla lсhеesе

6 sikоIskу hеl]соpt(тs

8 саl. Pе]е olfее

9 Bапg аnd o]ufsеn

audio visuаl еqLr]pm€t

2 сheck yourаnswersWithyour eaсher

Grammarorkshop

ТheраSsive

comрan]/асkgroundKаrhUрoгt]ngOodssа t]пnishomрапyWhiсhrоduсrstор.quaI i tyki nq qu mеntinitеe' i n|аnd,w]ththrrаndnа . r r ' \ d ' h - , hе r , e ybe ! . г | п9 | 6 , *ev Idе s k s i - ' |forthe сsпdiпаv]аnаlket,оWthе]rkis rе Isoproduсеdider iоeпcenОthеrountr ies 'Тheоrd,каrn0| - | nь - . о 'beа ' 1 d .h rp i с lU l €O.dbeа ' ьU"e d . sаgоonпапyO{th3irrоducts,

Read the infоrmаtion atlout Karhu inthe box аt'ovё

and undёrIine а|| he verbs'

2 тwo oftheverЬs inthe box are Writtennthe рassiveсompаrethe pаssivesentenоes n bo|dWith heаоtivesentёnсeswith he sаmemeaning n he tablbe|owForeасh sentenсe 1-4)'Write nexttothesubject,o nextto thёobjeсt and v neхttothe verb.

Notа||sentenсes equire for objeсt.ln thерassivе епtепсеs2аnd 4]' thеobjесt f thеасtivsеntenсе eсoпrеshсsDbjесt,

i Dеnлrагк

с Маhуsia

d втJzilе thеUsAI slvitzеIlaпdg Еjпlаnd

h lпdi.]

i lсгn

'6fA\ъI1яRIаU'

in к]tсе.

ilr кitee'

oп mаny of thеiI p1]rduсts

on mаlry of tlreir рroduсts'

ProсessesndгoceduIes



3 Look atthe sentenсes2 and 4 in hetab|eagаinаndсompIetё hё ruIebeIoW'

Yоu oгm hе assivеwith ,' +

4 сhange these асtivёsentenсes ,1-з)nto рassive

l Thеy еstеасh5k] п the асlогy,

Еасh ki , ' ,, ' nthе1асto гу.2 Pеoрlerseкагhuskis п Iпаny iIfегen(ountriеs.

к"|\. .| ' , ,, r m r 1di lfeеnt ot r"'з Thеу аkenеW roduсtso thеmоuпtаins ог estiпg'

NeN pгodrrсts ,' to thепouпtа]пs oг trsling.

5 сomр|ete hispаrаgrаphWithmorё nformationаboutKаrhuby puttingtheverbs n brасkets n hepassive.Someofthe verbs are rreguiat

ТhеLoтpаn} гe roud f,heq 'аl i l)o. l\e,.pгoduсts. he skis ,,,,., ьuild)ьу ]5 diffеrentteсhniсjаnsnd еасhone2,, ,,' (tеst)n the аctoгy-NеWpтoduсts,, ',,, (tаkе]o hеmouпtaiпsortestin€ кагhu skъ 4 Gе]l] in mапy diffегепtсoun|гFqлd чq 5 Гbullbv nаn\ hJrlрion

skiеIs'

Chапel o.5

VoсаbuLarуThе floц. hаrt rе]ow hows hеpгoсеss sеd о ехtraсtsсеnt rопr loWеIs, Ьis ]susеd oInаkе hаnеlNo, 5,

studythe f|owсhartаnd then сomp|etethedesсriptionwith heverbs in he box inthe pаssiveform.

сhаnеtNo.5 isthе woгld'sbest-sеllin8егfuпrе.tsmаio ngrеdiепtsге os€, jаsmine ndmusk on theсhапel fагm, thе flowеrs l,4|€195е!' ar'd|'hepeln|ls2, ..,'' пtosасks. hеn'witlrinhаlf аn hour, heyз,, .., ' ' othерroduсtionp]aп t'Attheplапt,theрet а4.' аnd hen hеуs ,,' .,, пto50 kgvаts.Neхt'аnеJitгасtjono]vеnt ,,,,' , Thеpetals . thтeеtimеs п this so]utiono hаt hепаtuгal ils аnd esins

Еvelrtuаllу,he loweтs ,,, from hevаtsапd hеrеmaining olvепt . This ]еаv€ a so]idmatеIiаlkпowпas the.соnсгеtе,, lriсhсаn bе stогed огsevеral еаIs лt]t hеpеriume 0 ,,,'

r Whепуou use he раssivе,urhatoI i,ho does thе

асtioп 5 usuа|Ly Ol mрoгtаnt:

, Ihеir skis аrc prodncеd i|I Ki|ее,

{lt s пotiпpoltапt Who pтоd!сеs theпr,]

Whепуou wапtto sаy urlю doеs thе асtion jD аpаssivеsепteпсe, o! xsе thе рrеpositiоnby:

Тhе skis arе ьI1iIt bу 15 dlffеrепt tеc]IliсiaпS-

6 work inрairs.Look аt this Iistof prоduсtsаnddisсusswheгeyouthinktheyаreproduсed,usingthe рassiveаs much аs рossiЬ'e.choosefrom thёcountries nthe box below

l skodасars3 Gouda hееsе

2 каrhu sрогts hоеs4 сhсгy са.s

Argent а chinа сzeсh ReрLibiсFin|аnd theNetherаnds thePhilррLnessоUthKorea Тhа|and

1 2 : . . : . n' П

@&*ПП*furosеs nd]аsm|nе saсks lprtaь

аdd evaрorate |oad р|ekput remove require transроrt iwasn wegn

Proсessesndrосedure



'"* 'olt1 You aregoing o |istentoan nterviewWith n

empюyeeтromunаne|WnooesспDesmeproouспon

рroсess or chaneI No. 5. c|oseyourbook аnd mаkenotes on the mainpo.ntsаsyou Iisten'

2 Workwith а pаrtnerтake t nturnsto desоrjbethe

рroduсtionproсess' using he notesyou havejustmade' Disсuss аny d fferences f opinion.

Y^Y' l

Waratah1 R ' r d | о L ё a - \ , 1 o l q , ё t l р 1d o ' r ) / | - e , e

ггrаkingothesWаsсommon' heirmother

геgu|аlymadе o1hes or herse|f ndher wodaUghtershe wogir lsWегe be todesign пdmаke he ownoutfts y he imetheYWerеtееnаgers oWtheуun,Wаlаtаh,,с|oth]ng0utsourоingnd ffshoring

Reading

1 |nsteаdof outsоUrс,лgtheirrawmatёria|sfrоmanother ompany, hane| hаve heirown аrm Wh оh

рroduсes ts own raw mаterials.Work npаirsаndanswer he ollowingquestion.

. Whаt dоyouuпdегstапdbу a ou|sоurc'пaаnd b

оffshI'nп8|2 NoW eаd hefo||owing еfinitionsto ee ifyou Were

right.

outsourсiпg.,1' handing vеr Ьusinеssroсеssikеaссounting ! aproduсtion roсеsso anothеr

рrovidет

offshoring. r' whеna сomPanyеloсаtеsroduсtionor а Ьusinсss roссssoаnothеrсolntтy

3 Work Witha pаrtnerаndanswer he o||owingquestions. ry o thinkof at |eаst wo advantagesand d sаdvаntages oreaсh.

. Whаtаre hеаdvаntаgesnd disаdvаnlаgestoutsouгсingpгoduсtioп гoсess]

. What аJе hе аdvаntaces пd disadvаntа8еsfоffsholin8, oyоu liпk?

Youaгеgoiпg o rеаdап aгtiсlе ЬoutWaгatah' с1othiп8сompапy аsed n sydney, ustгaliа. he сompапyеxpеIieпсedrcьlеmswhеп t tгiedtoоutsoulсеts

рroduсtioпn sydпey ndalsowh€ it

ргoduсеdhe

сlоthеs tsе1fin hous€pтoduсtion],hеirсtothеs rеnowmаd€outside ustrаlia,

4 skim the Who|e rtiсIe o getа generа|deа of what tis аbout.Write he pаrаgraphnUmberintheboxesbe|ow o showWhereyoureadаboutfo||owing.

сompаnу asеd nsуdney,

2 ТheWаrаtаh bе staГtеdoеstаbsh se n hemid1990s,Atf rst, heMi|er sters ]sednumber fouts emаnufасtuгersoprodUceherс|othes,n,l995,howevel' heуdeс ded o bl ng heрloduсtonn house.'Weound heoutsidesuррlers very diJf]сU|ttoгnаnаge''аys jeen. тhey

Werеoftenunle|]аb|endWeа|Ways аdрIоbIems ithgettngс]othes ooUгсUslomerson me,We nеededmorecontro|,oWedeс]dedо dothemапUfасtUIg oLrrse еs,,

In асt' heswitсh о n.ho!seрroduсtion d o tsown etotрrоb .ns tWаshаrdtofindnewstaff,аndаbourоosts ere isng вeсаuse f hs, heM |els]stels oundt mрossibLetoаse

рlodUctvtY eyond сertаineve,ln 200з, he s stersdeоided oаdoptа dfferentsУstem ndс оseddown he manUfасtlrr]ngseсtonofthеbusinеss, oW, esgning ndmаkng Up аmр|esаkеsp aсe]nsуdney'but hecomрanУ !tsoUIсestsрrodUсt n to othеIcountr s'At f rst, heyUsedmаnlrfасtuгersnndiа'blt now heУа so outsоUrсeо сhinаWhere

theУаredeveoрingnew produсtion ethods,Wе

sti doа LthemаinWorkn sуdney',aysЕi]een'b ' o t hor g " . b ro9 l rdo/ r ' ' o , " t o5 r .HаV]ngheprodUсt]onbourаbrоadаnbесomр]саted'L]thеqlrа у]seхсe|еnt',

тhe оoгnpаnyаeаdy хports omeol itsс|oth]ngtotheM dd]e ast ndnowtheуаre оkingoрromotethe rаndn new mаrkets, he Wаtalаhgаrmentszjngesрeсаsuits]пdоnesiаnmarkets'о hаtWibе hе nexttаrget,heyагeа so сonsidегingo]ngnto aпnershipWithаnother stаb shedmаnLrfасtL]rerotLtsourсinghepгoduсtion ithinsydnеy

b iD hоusерloduсtiоnс offshorin8

Рrocessesnd roсedures

ППП

x2



DisаdvапtаgesfoL]tsоuтсingo othегсomраni€ ш sуdпеv

Disаdvаntagesf n housе

Adl.аntagеsоf оf shoгiD8

5 Rёad theparagrаphsyou dentified n Ехerсise4 nmoredetai|аndсomр|etё he tаb|eWith heаdvantagesаnddisаdvаntаges rom he box be|ow.You willnot useoverything n thebox.

Ro e-рlаyWork nрairsaпd disсUss reasons or outsourcing.studёntв looksatthe ro|e ard on раge106.Еaсh takeone ofthe ro|es ndрrepаresomeofthe |aпguаgёyou

want o use beforeyou sрeаk.

0ffice rocedures

L]stеning

]i sOmconеsехp]аiniпgсompаny гoсеduтеo

уou (fогеxamp]е ow tо

сtаim таvеl xpеns€]'уoDneеd o undеrslапd

detаi]s, аking olе5sа

soodwаy Lоhеb yоu

oв]1 YоuWillhёаrаWomалxp|аiningheproсedurefororderingoffiсeequipmenttoherco||eague, isten otheeхp|anаtion nd сomo|etethenotesbelow.

тh.1 ,q|4!r .o-?tr,,is KeP+a.f|ê i!iч c^Ьinet.1ъeaФdы еА\ +a eL ь,l +ê uАaet

|al reeР |^2 ',, , cort+a| e+Й"^c".

1he o1ЙercaP|es re s4t +a |êwhen ||êФdЙ s Рrocе!'sea'hourecЦуе t|êcоPa s o^+h6+юi.

1L\ewtai+e.artв sea+ o +L\eь .Iê in\oice i\

Ai\tea+a+tê.t ..

Student AYouarea businessjоurnаlist, oLrare terv W gЕ |еenM Ierfor nadiсеуоU reWrtпgаboutоutsоurсingsk hеraboLriereхperenсes,с|ud]nghе

Why hangеo л housе roduсton?PlobemsWth n.lrouse rоd!оtion?Where re othes roducedow?АdvantageУс]isаdvалtаgеsf hs? сheсk Уоu answersWith ourteaсhet

Work Лрairs.тhink ofa рroсedure hаtexists nyour

р|aсeof work or studУ ё'g.app|уing or a саr parkingpёrmit)and el|yourpаrtnerаbout t' using he

2

3

аосеss o nеW eсhn]quesdffiсutiesWth eсruitrnentd , d о , е e | e , | ь l ] . ^ о A , 1 d d о 6 , 6 n с n d с d

hghstаff ostsIoWstаIfсostspoorquarrysewng

рюmoton of he brand Verseаssuррiersnotmeetngdead nes

Pгoсessesndrосedure



DistributionnddeliveryGettiпgta]tedl Work n pairsаnd disоussthe o||owing

. Doyou hiпk t s Ьеttетo useа suррlieгWho s oсаl oyouтсоmралy. I апationа] upp]iеr ho ъ inаnothеrрaгt f

тry o think of threeadvаntages nd threedisadvапtаges ol eaсh.

2 WithyourрaЁner,disсuss Whether hestаtements {15) аre usua|]y rue of|oсalor nаtionаl uрр|iers.WriteLforIoсalsuppIiers, for nаtionа| uрpliersor в ifyou think t s true or Ьoth |oсa|аnd nаtional uрpIiеrs.

23

4

Yоuhаve o Dav ieher rапsDo(l о s ' s П

Theу8ivе8oodаfter аle"*-i.". ПYoumау 8etа bеtter ъсount, П

Youdon'thаve o wаit а onя imеfогdеlivеry, П

Youт usiпеss imрortаnt o thеm, -so iеy will giveуou яoodsегviсe. Ll

Inthefol|owingdia|ogue,whiсhersondo you agreewith?

You shou]d always usе thе sаme supp]ieг'Thаt wаy'you bui]d up а8oоd

гe]аtiOnshipith hem.No, youshouldn'i depend nonesupрlieг.Youhou]d sesеverаl о hаt foпeсаn,tsuppiууournеeds' ouсаn usе

GrаmmarWo]kshoр

lVlodalerbs fobligation1 Lookаttheverbs in bo|dtype п Еxёrсises2аnd 3 intheGetting

stаrtedaсtivity, hen сomplete hefo!|owing аb|e.

2 lJsing he exаmpIesn he tаb|eat]ove o he|pyou,comp|ete hese

grammarnotes aboUtdesсribing uIes.

verЬ is used to saу that: I L!аmple

t аn асtioп s neсеssаIуаnob]igаtion) h,иe,o2 аn асбoп s а 8oodidеа аdviсe)] аn асtion s not аgoodidеa(аdviсe

пot o do something]4 а situаtioпspоssible5 аn асtion not neсеssаrytheresno

obligаtion]6 аn асtionъ notpоssible oтyоutо do

(beсаusеtъ аgаinst iе гul€ oт or

r Tlrеse have similaгпeаnin8s.Bothrеiеr o somеthiпgwhiсh s neсessary,

boаrd mееting-

Уoaz , ,,suitсhaffуour phone n |hеboaft]mееting.

tаlkiпgaЬout he

l Thesе аvеdiffeт€tmеаnings. zstn'. isusedаboLrt omethinswhiсh s wrong o do,

Уоl musul,t smakе rL

Don't hФe to mеansthаt оmethiпgs

сan do t f youwаnt'

Yoado|L'thIIvе opnt аstaIпpon that Lеttеr-

r Thъ is used or аnасtiопwhiсh s not

рossiЬleогyou(beсаuset s аgаinstthe ulеs oгfoг

wе s --- --- еlivеr hе

soоdshеfоrе ndaу,

з4 DistribUtionnd e]ivery



Reаd theseworkplacesigns andnotiсes 1-5). irс|ёthe sentence A-с)Which orreсt|yexр|аins he mёаningof ёaсh sign.

tb, YoLrС Yоu

N0 3H[Дl'.j'*"**oсап wеат rul helm€,mustWeаг oriгhеlmet.shouidп't еатyrшhelmet,

Bс

Youmustn'l ntеГгuptЬеmе€ing,Youdon'Ihаve о пtегruptth€meеtln8,Yousho0ld ntеIrupt hemeеting,

A Youmustп,t аyde]ivery hаIgеs,B Youdon'thаvе opaydеLivеry haг8еs,с Youсаn'tрaуdе]ivегy hат8€,

Bс

тнIs |sA No.sмoкINGBUILDING.

Youсansmokе n his ьujldiпg,Youdon1hаvе10 moke п this Ьuilding,Youсаn'lsmokеn] his ьujld]пg,

Wесаn'lассept hequеswithout

Wedoп'tЪаvе o асс€t сhеquеsWilhout bаnker's агd,We mауассept hеquеsWithout

Rewrite he o||owing entenсesusing a suitаb|e erb romMore thаn oneverb issometimespossible.

Wi h"| ||" р\' рe".o . \o. оgo|| еo|e ed\ 8youгdеsk'You ,, 1o8 ffье|orе eаv]ng оuтdеsk,stаffaIе€peсt€ to Weаr nаpрropгiatеtyl€оfdrеss.аlthou8h jасkе1аnd iе s nOt ss€tiаL,You ,,'' , Wеаr jасkеt пd ie,

thё tabIe on page з4.

3 DANсЕR: нOI SURЕАсЕDo . | o U . l l h " . . r . J , Р J . | | ь U l n o | ,

4 visitors аrе rеquiтеd o sigп iп аt гесeрtion,yis i tоrs s igntheboоkаtгесept ion,

5 Tuгnofi а]l mobilе phonеs.

You swiiсh offуouт mоьilе рhone,

SeIIingverseаs

Reading

1 WorkWithа pаrtnerand disсuss the o||оwingquestions,

. Whаlsortsоfthiпgs hould ou link аbolrl f уouwапtto sel]уoUlрroduсt ьгoаd?

. WhаL eсьioпsdoyouhаvetomakе?

Youshouldn,t hinkthаtа рroduсtwЪiсhеtlswеll аt homе

Makёa|ist' singthe dёаs n heboxto he|pyou.

advertsingndmarketing sа|es hannesсUstornsegu|atons trаnsрoгtрreventingeop]erom opуingourрrodUсt

мatсh the bёginnings(1-8) nd endings(a-h)of thё o||owingentenсes,givingadviсe аbout se||ing verseаs.

I23

57I

Yousho!ld tгy o findson1еоnеo WorkwilhYoushouldhavеawnttеD ontrас1Noгmаlly oumust akе esponsibjljtyYоudon'thаv€to сomplete ustoпspареrwork oursеltIn еvеIy ountrуWhеrе o0se]l, ouhаv€to8еt esаlрrotесtioп

а thеьestWау o sеllуlruт lоduсt,b i|yox hheа сustoms pесialist о do t or you,с rеsеагсhпto hemагkеtwheгe ouwanl1оsеlld to sloрOther еoplе opyiпg ouгprlrduсt,е Whoа]геаdynowsаЬout hе oсаlпalkеt.f Wi]lalwаys е suссеssfulп аnothег ounlгу.g Whiсh ayswho s rеsрonsihleог гаnspoгt

DistriЬltiопnd e|iver



Readthe o||owingext o see howmanУof уoll answers romЕхerсise 1on рage35 t mentions.

Does t nсludeаnУextrаadviceаbout se||ing broаdwhiсhУoudidn,tthinkof?

I ' J t Ье в ф| \J\ lo, юJd )ourmJ|lе l ,ЬJ, \J |феd ,o вUl 'n|o i ' ц, 'ь }ol||<y.\oPеr It . "d- , r "h l

num.. o, |.} dе.:, lUnliБt of а1l' yоu nсеd Ф сaЧ. оut resфlф into yоur taгglt

mаlkеt tо Лnd out аЬout осal сoлditions'You sЬou]dnl 6suпе

nlаtа рtoduсtwhiсh d1s wеllat ьomе йiilsеll wellovfl\ml, Yоtr

' , . | . , . с ' o J ' .8 . i ' i n . ' - " "з t ' ч л u | . ' | . с o. l - ' ь r g ) | oJ , ' , \ r . а ] . J l , U . , n , ' n o ' l ' е ' ' л g ! " g е v o l ,l U ' d г л с . J J

лot sound toоd о! Ье еаsy to sаir TЬe ltелсh soft dri*, S'iс n аn

*шplс of a pгoduсr wЬiсh sюuld ссtbiпry hdс to сьangс ts

nanе iл Еlфъh sрсаkiпgсounniеs|

\oU JЬo h"vе o oR|о. Чo{ |o o,ьФ;е voш "аla, \omеtфg

o U г ф Ь ( J J " | o . с l d : ъ | l y t o L h е . o n . U | , о t с | " Ъ к r a

o. э' Uаde ' ( , |nEenе|J Ьowрг 'ou ,|оjd

loo| ,ь ' а PJ |na

-n. .| '*dy . ' 'de i ." ,

|Ье . , J г J|,е|, I h i . :1 Ь . . . , . ,

aкntwЬo will sеll tье Ploduсt fol you or a dьoiЬttoгwho wili

й your рrоduсt and тhm sеll it loсally.

. AлotЬеl kеy dссisioп ls wЬat mоdе of mnsРort to usс' oft€'

tЬсе will Ье morc drш onеj гог еramPlе'yоu mаI nесd Io sепd

noo* 'o " oo ' ' Ь/, ,

rу J ,d (hеn о'rr ,* Ь, . \ , , Yо

i ^ p " n . п , " * " г , D - п е P е l d , o ' ) o u | g," io." .

l . , , o ' l а ь , . ' , \ , | ,сnФ"' j . . t v l r J . , . ' , ц\o i.spmlЬ|еЪ' аl^pot-.8'.

"-]

l]:]]. l l,-, l^'"':"'"l г т . f о ,

" а ] е ;u ' t | t o , . , | д " , , г o \ Ь i | | п |. r . о l

p | U . , е , n . , o ' ' , l ' o m . ' o k , f t с t

. lNofuPгo.сdJЕ'

rп ,o. lц

to'or." 'р.]"]]l] . . i : :

. - i , ' '

" , . " rp P е | п ' | Г ' | U , ( o n , ' 1 0 | n е ,m P o т л , . , U с ,

|аtеnв дrd tгadеmшk аrе oлlу рlotесеd iо lhеir сoшrry ot

оIigin so you wi1l Ьavс lo gФ Фаdеmark Рrorесoon ln еУеry

соui LryvhеIс Iou wоuld likе to stl,

4 WorkWitha pаrtneг nd d scuss thesequestions. 0o\

Whаt Jпrous гoduсts геехрortеdroпr oul сouл1гУ]

Doеsуoul сountrу гoduсе пyihingWh]сh ou hlnкWо!]dnot sеl]wеll оversеas? hy not?

YouWillheаrаte|ephоne onvelsаtion 'etween he

ownerof ajeWё|Ieryhop and hёr suррlier's

seсretary'Reаdthe seсretary'snotes be|ow. h0п

Iisten o theсoпversаtion nd fi|lin hemissing

information.

Telephonng

0s\2

I2

3

(a panIzr'е arder Fr z,

slv.k,И OJс+a|лс%;Nсo+

7loa<oуhaлoЬacl-'Ьефlъ 5

Listentothe phonecal|agаinаnd notedownthe

threёdifferentWaУsof saying te|ephonebаоk'.

Lrsteng

тWocоmmonreasons or te|ephonng аnotherсomрanУ

are o аsk аbout he рrogressof an orderаnd to

сomрlainabouta рroblemwith аdelivery

DistribUtiоnnd e verY6



Voса u a yWorkwith a pаrtnerandfindout how muсhyou kпow аboutte|ёphoneanguаgeby doingthis quiz.

l Mаtсh theverbs (i-6) with аnotherverb a-fl with rto |êwi|сhooа|dрё.а,or, ."-e сoud vome.... o extenslon55l ?

He Wаs ust about o te||me the fgures Whenwein hemiddLеofour

сonversаtion, oWthe|]ne eerns o Ьe deаd,

' . ' o h q ' ' ' o . g h f o d o

р | , o г - l . o ' A . | o | g L ' o b d L e , ! v

rng off/lrаng p

thesаmemeаning.

1 ringuр_-)

2 гingoff

З ringЬасk

through

5 get through

6 be сut off

mаke he са|l Uсcessfu||y

put heрhone own

be nterruptedn hemidd ofа ca I

tе|ephonegain

trаnsfersomeoneo hengnr erson

b

d

сhoose the сorreсtverbfromthe box oрposite oсomр|ete Ьe folIowing'You willsometimes needto сhаnge hetense'

1 ,|a|4,чP,,,hecompany о comраinЬL]tсou|dn,i рeаkto the rightрersоn, hey said heywor-|d ЬLll h"ven,|-eаda1}a|îng

2 | ;eо |oрho.rehem LL сou|dn'tтhe l]neWas |Ways usy.

з |аskedhirn о , ,' ,,,''While оoked uр theinformаtion ut he Wаs oo impatient, ejust

Your boss саnnotсome tothe phoneаtthemoment.Whiсh ofthe folIowinswouIdbeассeрtаb|e хp|аnationso giveto a оаller?

] |'mafrаidhe's n a meeting t themomеnt,2 I m afraid he's usyatthemoment.

з |,rn frаidhe'sgoneshoрр]ng,

4 |'nr lrаidьhel no| а./а аЬ|. ||.. тomel I

5 |,m frаidhe.sаt hjs mothels at the moment'

6 |,m frа]dhe's n heother|lneithemoment

7 |.m frаldhe,sout ofthe offiсe odау,Wh||е\,\,аsry|nqo fiпd t

RoIe_p УWоrk n раirsand eaсh takе oneofthe rо|es' tudent B|ooksаt the ro|e аrd onpagё106.Rёаdyour ro|e ardsапd рlepаreWhаt ou aregoing o sаУ.WhenУоuarebothready, tudent в begins.

Ghаsingпo'derListеningYоuwi]l hеal atеlерhопе олversаtionrеtwееl1асustom€Whoъ eпqui ng аboxtаnordег or Ddustгial

pаintаnd(hеir upp]iеI,

1 Look at the supp|ier's otes be|owand deсide Whiсhanswers(1-7)youexpectto bё numbersаnd whiсhthespeаkerWi||needo spel|out.

Naмeaf сопlpaч:Ruau|'+4erеaсa-numЬor:

Йto anordorfurмЙtc

уodс will aw.мo:Сюiвс,t| elton<innv лЬor

tп 2 Listen o the сonversation nd сomр|etehe notёs.

' g u Ф , : ! . : i Ф ф ф , ; ' !

1zt+f,

ь

StudentAYoLrarеustomer erviсesmапаgerfor оco'aсompanУthatroduсeseatheroods, сLrstomelрhonesWilh prob mabout norderheу averесе еd,Тake he aIandnote own he.leia|s,

Order

Аpo|og e о he L]stomernd aууouW сontaсtheWarehousemmed te about heprob m,YоuWi beabetode verthe rgе]асkеtsextТhursdаyndVourсoulierW I akebaсk hеехtramedumonеs hen

Distributioпnd el]ve



дNеverundеrеstimatеhе importanсe f loсal

AdvertisingndmarketingGettiпgtаrted1 Work n pairs.Choose one of the

аdvertisingmethods n hephotos(а-g)and mаkeа |istofits advantages nddisаdvantаgеs. ry o thinkofthrёeаdvаntаges nd th eedisadvаntаges'

2 Withyour partnerd sсusswhаtУou

thinkan аdyertьiлgаgenсy does'

]t саn lrе dilliсult tо dесidе thebсst lvaY to аdveтtise о rргoduсtoг sеn,iсe'DifiеIеnt пlP.Iйr siп8п]ar: ll.'d'Irп =

wау o1соmпruniса ing уour пlessаgе]Ьаvе hеir оwлаd l .rn|a8е5 лd t l \ id \ пt.r8еS,

з Reаd theseраragraрhsfrom

advёrtising.Deсide Whiсhаdvertisingmedium а-g)eaслрaragrаpn

(1-4)desсribes'

mediа hanУоu

Thь |orпrof ad!еrtising аli геасh ]rrgcnlm Ьсrof Ьolles,сОпsunrеБ an Lаkсьсiгtlmсovel hеmessageo t сanсoлlаi.dеLai|sikеPhoпеnumЬсгs гwеЬsiLеnddressсs' oъеltr' аdvстts еrе rа' е а sьortlifеsраn smostPеoрlе hтоwthепаЬ'аl

This mеdiцmаllo$5 ou to rеaсЬ агsеlumЬетof !eoP]еinаshoiislaсе of tirnе.Pеrhаpsts nаin advаntagеishаtyouсаngеL оuт nе$agе сros witЬЬoth isuаlillagеs JлdsouDd, hерrоlnеп for mlnybusinеsеs s hat t s ехPеns]!с'ounееdto Ьа!ерIеnly fmonеyto Pаy ог hесostofproduсing hс d апd oPаyЬта

sritаЬlе imс o show t.

WiththЬ mагkсtingtесhliquс, ouсап rJп(tv!шfiaяв€ ю thере^р \ho JIе tпrU\ l1kе1y uy UuL rоdu.L.| е|! i .е, }YоuсaD oспson а pаrdсulаl&ф ога сiq.Ф Jon Prсviols сustomетs. owеvеa t сln Ьe Edimсult o get olr audiеnсе,sttеn iопas tsоmсPeoр]еthrowtЬеseаwаywiLьoutеvеnI]ookiпgatthеm. Ё..*-w..яь..р'-""# -J

Thь t,урс f adIertjsi!g с.tаilrly eасhеsits аudiслсс еспБеPеоРle ап't witсh]toff or thюw jtаwа}.']owе!аrеus'аllу nюlirig аt hеdnrc' o lrеуоn]'Iseеdtеad оt аьolttwo оr Lhtсс rсoDds, tЬ nоrma|ц.ls€ to remnrd onsumes o|'nеsаgсs$'hiс]i tЬеr uсJiаha!е aliеad}сonrft пiсаtсdto tlrеm,

"ol#-aзtP

.irfr'Е,'г{.

з8 AdveJ.tisingлdmаrket]ng



Advertising ediа

LlsteningThe wо odue.tisеmrпt]sItеп hoгtепеdo ddue, оt dd,

1 Work With partnёrandUnder|inehestressedsyllаb|e nthefo|lowingWords n tаllcs.

. аn ad'eп.ise7rreпl

2 Disсuss прairs'Wherё сou|dУoUsee the o||owing

MаrketingAdvегiisiпg s oпе рaгtofпа*еt1п8, Tlrе mагkеtjD8dеpаItmепtofa |rnsinеss еаъ with thе Way а рroduсt ssold gепеIаiLy fol ехаmрle п.hеrc t i5 so]d' еtс,].

VoсabuIaгy

1 Flead hefolIoWing iсtionarydefinitions1-6) henunsоramb|e he Wordsatthe stаrtof ёасh to mаkesixterms connectedwith marketing.Write heсorreсtword пext o eaсh definition,

таsktipWhen isteng lor xаmp|eo hebusпessnews)' doesnotmatter youсannotundelstаnd V6Mh ng n detаi Youоan t ] o| W hemаin ointsfyouоаnunderstаn.]hёqeneraopiс rgist f t.

lr4 You Wi||heаrannterviewWith he direсtоrofanаdvertising genсy'Heta|ks aboutthe futureofdifferent dverti$ngmёdia' Listenand аnswerthefo||owingquestionstoshowУouhаveUnderstood

thegenerа|gistofthe interview.. Whiсh fouгаdveгtisjпg ediаdoeshе talk tbouti

nаdbr. nаmсusеnФ idоltj1у РаIticularoduсt

gool . syпbоtused y а сoлPany oаdvеrtisets

nsoga| t ashoгtPfuаsс hаt s eаsy o rememberапdwhiсh s usсd oadvегtiseРroduсt

pimаgnса. аdvertЬingfа PФduсt r sегviсcdшingаpartiсulareriоd f !jmе

kаmtre Ёhes . thсPсrсеntаgе f sаIеs hаl aсоmPanyhаs or . rypeof prod!сt сonртеdwitlr ls сomPеtjtos,

kаmtre ]аIeed. а сomРxnу hiсh о]lsmorcpгоduсtshаn tsсomPеliLогs,

12

з

а smа]l/с]аssifiеd d

With your partner,discuss Whаtyou think word of

mouth meаns in advertising.

1 . .

L . . . - -

I . . . . . . .

r hrpn4

2

3

4 . . . . .

5

2 Lookat these сhaрtertit|es rom a book about

mаrketing ,1-6)'vlatсh аоhwith he сorectsummаry а-0on the right,

1 . . . . . 2 . . . . . 3. W]iсh thгее 1еdiа гebeсomingmolе ]mрoltапt?

}5 Listenаgain аnd сomplete hese notes,

6 * - . e - l в O s . + , о

tlow to gеt nfoгnrаtionаЬoulсoпsunеI pl€еrenс€ аnd thedеmand foг new рroduсls.]lоw |o mаke dесisioпs аЬoutц.hаl to сh.rгgе orа pгoduсtoI

Wаys п Whiсh pгodrrсts rldsегviсеsgel lo thсir iпtеndеd

tlow tЬe sа]еsоf a p1оduсt

]псIеаsеwh€ molе pеop]еWаntit аnd thеn dесrеаsеWhеn othег

рIoduсts rесomе пrorерop!lаr

lr

-N ca*-ercials less"llecl

t"

Аwaul| caпpаês зрeиo ol 'т^terrё+ a'Ы|s

?er|adwh2a-N LohЙzrciÎswerё

vn eltecrwe' LawЙ'rci\.l ^d|eYti iafr' \@^Фs

5 t e Ilow to ke€ thеhigh oр]niolr |Pfting

{ tirepеopLеhat lrесonrраnуLoпlе' in со r

"с.\t .l

Jf нowto еstimаtеhе utuге

dеmапd {rг гOduсls'DoyouаgreeWith is deаs boutthеfuturefаdvertising?

Adveгtlsingnd rаrkвtin



SlNсAPoRЕAIRLINES

iп8аPorc i iпes sоneof he mоst Llссessfulа]г]nesnthеWor|d,Тhе аin eаson ol this s tsstrоп8 rаnd nапа8eгnепteсаUsethе i iпеhаs

t

no domestс lishts't hаd oсornpetеor пterпаtioпа|routes trаightWаy' hisdiffiсut tагted o а stron8еmphаsison rаnding.nordeltostаnd utfrom heothermаjor irlinе9 in8аPore ir|inе5nvestedrеаtlуnreseаrchnddeveloPment.heyаirned o offel hebestteсhno|oвуаndхсeеntсustomel eruiсe,

тexts Whiсhdesсribe marketingp|аnsoranykind ofstrategyoften а|kabout оausesаnd ёffeсts(orresu|ts). lёing b|eto dentifythe inkbetweenсauses and ёffeсts n a teхt Wi||he|pУouoUnderstandtsgenerа|meаning,even f tсontainssomeWordsУoudon't know.

Read thefirstparagrаph gain moreсаrefu |У ndidentifУ he causёsforthetlvo effeсts n he tablebe|ow.Writeno more han h eeWоrds оr eасh сause.

з тhe seсond pаrtof theрaragrарh alks about anаctloл andthe rёаsoл or t|

яtt1on: siпgаpоrе jriines nvеst€ grcаtlyn reseагсh

аnddеveloрmеnt,Лedsoл: ..' nаnd out rom lrеоthеlmаjог ifliпеs'

Whatрhrаse s usedto introduсethe eаson?Write t n

4 Маtch eасh of thё саuses (1 4) With he сorrecteffeсt (а-d).

Thеу lose theiтb.аndidепtity'

сoIllреtitivr nоwаdауs,

sрea ingWorkin раirs.choosё afаmous produсtand desсribe ttoyour pаrtnerWhomustguesswhаt t s' тa|kaboutthe fo||owinghings,using hё Usёfu||anguage'ox to

. its tаI8еtmaгkеt th€pеop]ewho mаinlybuу t, e.g,

|ееnавеrspаrеllIs |1)it|Lhildгen' frol71eoll'ner.s,tс']. thеvа]uеs ssoсiаtеd itlr hеbгаnd е,8,4uality',ahtefoтпlo|Lеу'rаdi|io|1,ouеItу' Iс-)

. its ogo.

uselш|lапguаgeDesоribing raпds]ts аimed i / targetedl]ts seenas (tradilionare ab е/itr )t hasa reрUtat]onor

Beadng1 You аregoingto readаn aiiс|eаboutаfаmous

brand n the аirtrave| ndustry |magine ou work nmarketingorаnotherair|inё ompanУand youаrepartiсu|ar|ynterested n the tёms istёd be|ow 1-4).skim thefksttwo pаrаgrаphs ndtiсkthe t,oхes fthefo|lowingаspeоtsofhebrand rёmentiоned.

r logo П

2 stаifunifoпn П

] сo]ouг сhemе П

4 s]ogап П

have stаIteduр гeсent]y'Мajoг aiг]inеsWаnt oсomреtе vith thеsе оw

мajoг air]inеs arп essIгompаs5епgегаrrsthап hеydid n thераst.сustoпrегsee hem аsmoге ike оw сostаlг]iпеs.

J\4апуoWсost l] i nеs а S{rm€o|thеп hаvе

LоwеIеd hejr pгiсеs.

one ofthe most mpodаntаspесtsfthe ЬrаndWаstheсаЬ]n rewWhen heаir|ine а5 аU сhеd n l 972' t

"гlP o)ёd|h"| e |с\dеsi8ге|, ie е в"|гld, , o d.' 8rtheUnifom,He сrcаted sресiа|VeБ]onfthеМааysiаn5аron8,hе mаge fthe ]n8арoleir]nefli8htewагdеssil hеl'd'ol8Ьё'.nc oгeo. ц. b"<, гow г т\. J rtlаve]пdUstry i||UstlаtеdtheЬrаndvаluesofosPitа|iq?аndсustomelсarе'ingаPorc iгines аnа verydetаi|ediгаning rogrаmmeorthе аЬin rew o mаke ule hаtI |0 ъ' d W.. l^45|L уd.|iv. d, h.i |оgаr greаtWау o Ly, so emPhаs]sеdhеhigh uа|itуf hebвпd,

Еfieсt

I опе lthemost uссessiU]irl inеs

2. сoпреted пrmеdiаtе]уoгhtematiопаl iгsрасе

40 Adve].tisingndmаrket]ng



5 тhefo||owing аragraрh а|ksаboutthe саusёs andёffects n Еxerсise4. Reаd tto see ifyou Were ightалd the putthewordsand рhrasesfromtheboxintheсorreсtgaр'

|n ]972' heаir rаVelnd lstry аs ery ffеrеnt

from how t ]s]n he tr,enty InstсеnIuIу, ' P,.'сз,ч,5'?-, 1 e . o , . ' - l " | \ ' l v r o q , а l l б ' o v l l \ е ; | d | , . г ) , .

muсhmоre on] etitive,ome raditionаlir|ines аntto orPA l ё h | -р iow 'o , ф j | , еn | 2 , , ,thеyhаVe owercdhеilprсes, Utof сolrгse,f heydo|| ||" )

."r . | .( . ||o- l P" ,е.8е| |d,a ' з , , , , , ,

theyhаve o sаVеmопeуesewhele'Whiсh sLrа|lymeаns uttngсUstometегvrсes,heу PPeаltосlstomеrsto е more ikeowсostаil|inesnd'аs а4 .' .,' ., heystаrtto sеthеilЬrаnddent]qr,

NoW ёad he ina|pаrаgraрh. ry to wоrkout tsgenera|meaningven houghsome Wordsаremissing. his heIpsуou to praсtiseguessing hegenerа|meaning f sentenсes!even fthereаresоme Wordsyoudon'tknow.Decide nWhiсhgaр(s)youneed o рut he ol|owing Writethegapnumber(s),1-5)ext o ёaсh tem(а-о).

с п o $ е \ : / e с d j е ' I i \ P г y 1 ' ' е | ( l

а геlаt]vе pгoпouп [Dлo' Dhi.h or tlkri] ---1,,-J р | A р o I i o ( l , o J , " | ' ]

sin8а orеАil nеshаsаVojdedthisrob m, thаs|а n5ed ^F\^.а,1.,,|8eJ inrvФ. ,,, l.J,| tlsed foгshoгl oса f i8hts, hjs omрetes2' ,, ',,,,,,, he owсostаir esWhiеtheorе rаnd,sin8аPoreА]r]nes,eеPs tsЬrаnddeпtity,liercWi||а|Wаysе сlstomers ' , . .' агeW] in8toPауmorc ..,, ' ,,, ' ' , .,,,qlа| itуroiuс1аndingаPolеАir|ineslаnso keeP5 ,,' ,'' .,promise f

innоVаtionпdhi8h uа ty ustomererviсe,

Advertisiпgeсhniqшes

Tа]kingoint

] Read aboutthese differёпt eсhniques hаtаdvertisersuseto рromoteprоduсtsand tryto thinkofan eхamp|eуouhаve reсent|y een oreaсh

с€€ri ty endoтsement siпgа wellkпownреrson orесommеDdheргoduсt.

Gtamourapрeаl suggestjngthаtsiщ theproduсtсап пrаke ou pаrtofа sрeсjаi осiаl8тоuр ith а

81amoгоusi|estУ]е.

tjidden ears suggestinghаt hерroduсt аnsаve oufгomdаngeroг mЬаJгаssпепtе,8, no]ive i]mаnutасtuтеrlаims hаt reаIt iseаsehаsпсreаsеdby 30peгсепtbutthаt diеtriсhnl o]ive jl сап hеlpyouгheа]t stаy hеа]thy]

Рestегpoweг tат8etin8 he advertа1сhi]drеп n thеhopе hаttheуwjl]аsk аrentsobuy thерrоduсt oгthern.

-L . .d ' hd. e.Фо* -o 'e . L

Work Witha pаrtnerсhoose two ofthe examp|es outhoughtofin xerсise аndt akё t nturnstodesсribethemto eaсh othet

of сoursesome teсhniques hаtаdvertisёrsUse arenot а|Ways omр|etelУ onestand maУevenbei||ega|. eаdthefol|owing wo situаtions nd disсussthem With our partnerDoyouthinktheУаreассeptаbIeprасtiсeor not?

{ p iZZdIP ' ,а ] | "n|"d\ " 1|"edрi l /d. dI hJIIp. i .е

foт а Weеk, нowеvеr, Whеn сustolпегs W€e insidе

thетеstаuгаnt,hеУWereold hаt о8еttlrеhаlf.pтiсeрizzа, heyhаd o buya dessеrt s wе]].

гhеnJ lе n8 eал о|" bГ.lndl .o.sе|.oIL

dеtеr8еnl eсided o tат8€ tiе l8rееn'сoпsumeг'Thеурut thedеtеIg€ t па п€wly des]gnedotdеwithа раttеIп fgгеenеаves ndаdded hеwоrds.no

рollutiпg hosрhatrsнowevef,heiтdеtег8entnеv€ сontainеd hosрhаtеsn thеpastаnd nеithеrdid аny оfthеir сomрetitors'тands,

7 сhoose thё сorreсtWord rom he boх Ьelow o outin eасh gap.тhёreаremorewodsthanУoU need'

at for heг hs ts onto Whо 'ivhъh Wth your

Adve.risinqndmагketin



t /

Making rrangementsGettingtаrtedWork With а pаrtnerand disсussthe

folIoWingqLlestions' usiпg the UsefuI

IangUаgeboxto he|р you.

. WЪiсh оfthе fоlLowingmеthоds do yоu

usе o hе]руоu гemеmbeг lrе dа1еs nd

timеs o арpointrnеIrs

а ц.аl]р]аппегЬ tladitionаl рapеI d]аIуOl or8аnъеI

с раlп hеld еlесtroniсdiаIy or

ог8аn1sег

d elrсtroпiс djагv on уоIrrрrгsoпalс0inрuI€

. Whjсh do уou think is thе bеst nrеthodj

tjsefu||aпgUage

DesсriЬing aсcessories

tЪсoгnр|саted o use.

YoLr an Usе tTorso mLrсh,lt s Vеry omрасtаnd easу o сairy

A сompanyisit

Llstening

мг Gаvino еpгeseпts food

пrапufасturеrа]l€ Сibosfгom iong on8,Ilе аsагrаngеdo visit hisАustrаliап istгiЬ!toг,соmраnу аllеd пtегехpгеss,A pгogrаmпref rusiпеssеvепts ndепLеnaiшlеnt аsьеепaггапgedor rls visit,

l2,1 тhe eveniпgbeforehis arrivаl, eаnnettesmith' PAto Pаu|Priсeаt Interexpress,eсeivesаmessage onhervoiсёmаi|,istentothemessageandompIeteJeаnnettё,s otes.

Now.0.rrivi'11ft1|L Â^rckj

Re Ьoц res|пцrвtl| ,Роrdпa с+|terfоfuorraw^+4 U



. This s thеprеsent ontinuousаnd t s O|len sedWitЬ dаtc г imc1O аlk bou1iхed гrаngemenlsiп hе !turс. sсeUnit1,раgе 3,]

Glammаrorkshop

Present ontinL]oUsor UtUre rrаngements

!21 Listenagainаnd сomp|etёthe entenсёstoshowhowPаu|Priceta|ksaboutfutureаrrangemёnts.

] не. not lоmorгO\0ftег l l '

2 tlе,, . ' oпthе14th t6,20 m.1 c i I I Ь i n r tnn r .пnuJ m . ' . n rо2

Mаkingn ppointment

ListeningСаrmеn vапеgas' a sаles € Гesепtаtil,е iol а mediсalsuррliеs соmрaпy' telерlroпеsonе oihеI с]iепts' t еfа]lo

Сigаdа o аlгаngе а meеtill8,

1it1 сover the dia|ogue beIoW, isten o their сonversation

and write down whаtdаyand time theУ arraлge to

2 NoW ead МrGavino's rёvisedрrogramme.

тuёs|4 6.20:arrive е|Ьоurne

l |.з0:|t4ravino еmonstratesеw

Produсts/equiPmеntl9.]о,d innег t 'Whircсaгnаt ion'

lo'oо:meetin8withePs romPаrk -lotels

l 9,з0: innёr tPaгkHote|,MelЬourne

I6 lo.o0: resentationfnew.Prоduсtsoтhurs

l4.зо:visitto,Qua|ity сatering, o Presепl

ЕYeningfrеe

|0,20:return light o нong Kong

сom pIete he olIoWing entenсesabout Мr Gavino,sprogrammёwhiсh WiI|аkep|aсё n a few dаys,Usёthe сorreсtverb rom he bоx n theрresent

onТuеsdaуmorninshе l9,1y]ft] а dеltoпstrаt]orri

не , dinnег t hе Whitесarnаtiol1' n Мondaуаnуmorе есausе еапnеttе аs гe.bookedt IOr

oп Wеdпеsdаy orпiпg е геprеsепtаtivеsгoп

oп Thursdаy Оrпing е tЬепewequipmепtoгestаuгаnteрrеsеIltа|ives,on Thlrsdау аItегnoоn,е а саlering ompаny'on Fгidаупrorпing, е bасk o iong кong,

'3]2 Listen o theсoлversati ongаiЛ nd i||inthemissingwords below.

сarmen не1lo' his s саImeп raп€as гomМеdiсa,Iwas Woпdеringfше соuld r ' ltx, а trпrе оmееtnехtп.€k?

stеfаno Yеsoi сotllsе,WhattimеWоuLd .' .' you]сannen Wе]l' lvasWoпdеIjпgifyou ouldз,' ,,

meet.

Dаy

stеiаno

]ilеsday аftelnooп?

s o , ) ' п o 4 . J у , п F o , l u - s dЦ " .I,ve5 to be аt ouг o1herblаnсh аll dаy,нow аbouI Wеdnеsdаy a|tеrnoon]I'пr 6 Wednesdау аItегl].]on s Wе]l, lL ]

сou]d 7 Wеdnеsdау nornnlg' or]'m frеe

flу +#e have meet рresent Vs t

al]dаyon Thursdаy,саrmen сou]dуou8 , Thursdаy t two o'сloсk]stеfaпo ТhаtWou]d е Iinе, е5.сaппeп oк, sо еt,s oпIiгm hаt hеn,Thrtгsdау t

tWoo'сlоск.

|vlаkinqаrrаngem



Look atthe sёntences 1-4)Whichаre simi|ar o thedialogue. ircle oNЕ a|tёrnative, , в orс' Which sлot possibIe'

сould !v€tJ а time опlееt]

@аррoint С oг8эпisе

2 l'Vo1rldhisТhuгsdаy uil you?

A Ье suitаh]еor B bе сonvеni€t fог с |it3 soтгy,I,m ol d'aildlrle hеn,

B bookеd uр с €gаged

4 сou]dyоumakP4.00?A tаkе B mапаge с do

RoIe-р УWork n pairsаndeaсhtаkeone ofthe ro|ёs. tudent в|ooksаtthe ro|e ard on рage107' Fleadyourown сardand whenyouаrёboth readУ, tudentA begins.

L stening

тasktipn гnаny onversations' oUdo not need o understапс]veryWorсl' s often noughо undеrstandhe mрoltantinformаliоn,]kethоorreсi ate rtimeогWhosdongWhat,fthв рeakеrs remаk]ng decsion boutsomethпg youmaуa|soneed opiоkout he hing hаt heyfina|у ecdе 1oпrnumber i differentuggrst ns,

14rListenothese short гeсordngs аbout Llture Iansandarrаngements. oreaсh rёсording 1-4)' irс|etheсorreсtаnswer,A, в orс,

l Whаt imе s thе li8htthal h€lvomаnWаnts o аке]A l ] ' з0

@ +,zос 6 , з 0

2 IiOw is Мiss сasаlе go]пg о gеt to t]rеoifiсе?

B ьу lах iс oп iool

.1 Whаt js thе сОпесt sреlliп8 01thеvi5i1ois nаmе]

A BtllkiеWiсzB BuLkеilviсzс Bulkiеwjsz

'1 \,vhаt s 8oin8 to hаppеп tо МгJonsson?

А tle is goiпg to геtiге,B нc ь go]п8to bесornесlr]eteхесutivе,

с Hе is gОinsto rесoпlесЬiеf finаnсiа]offjсеr

Grammarorkshoр

Wtllaпdgoing of rltUе formS

r Thе presen сoпtiluolls ъ поt the Onlywаy to tаlк

аЬout hс luturе п Еlr8l ish, l| omеthings notа

fi:red гIаЛgеlnеot, ou usе djIfегеnt utuте oгпls,

t5{1 Listen othe beginnings ffour moreshortсonversations bout he uture ,1-4)nd deсide

whiсh ofthe folIoWingunсtions a-d)desсribeseaсhсonversation,Write he сorreсt number 1-4) n thёboxes onthe right.

lr аn oftег

с а dесьioпmadе.lttЬепromеnt fsреaking

d а deсision аdе treloгehеmоment l sреаkin8

15!2 Listenagаinаnd writr the missingWords n thёsentenсes(1-4)bё|ow

1 A I пееd oget o tlrеаjГрoгt у 6'з0'

в ,5h41l1 ookуоua tаxl;2 A Whаt аIеуоudojngwith hosе i]еs'Rog€]

в l'n1 ,' thеsаlеs iguгеs оrМг Dulaпd,

П

П

П

П

3 Thе ваnk of саnadа hаvе аnnouпс€ that eсопomlсgroшth, ' . ' ге] .t ivelу ]ow hjsyеаl, his s bесausе

of rтeаk d€mаnd fгOm аpan aпd рaгtsofЕuloре,

4 A ],ve tied to set up the rooпr flrr hе рIеseпtаtioпbu(

thе пiсг!rрhoп€isn,t Working,B thе teсhniсiaп, I,vеgot he numlrer

soпrewhеге еIе,

StudentAYоuarestefаno igada, сaгmеnVanegаsЪent n hеLislen g eхerс е onpаgе з YoU easethat olrсаnnоtmakeamеetngWither t 2 o с oсkonТhurs.layafter I YoL]tе phonе аrmеn o arclrge meet g olthefо owingWeеk ere anехtraсtrоm our ary оrпextWeek, rlangе пeW ]meort|re eet gWhen olr

Mondry АN4

Pм fu^^^êfue-h| fiеe|1a*

AМi,'^teri"i ciцА'dit"s

44 l\,, lakinqаrгаngements



Whiсh utureforms used n eaсhсаse?comр|etehese u|es trouthefuturё yputtinghe unсtionsа-d)romЕхerсise ntheоorreсt ар'Write omp|etewords.

r Youusе lrе ,ill futuге oт ,,, ,,,' ,, aпd

r Youuse hе8oin8 O l,rturеor

r YoL rsе hdll or ' ,'' ,,'' ,,

lt4 NoW isten o the restof eаch сonversation nd сirс|ё he сorreсtаnswer'A' B or о, for eachquestion 1-4).

l Whаt imеdoes hеmаnbook hе aхj or?

с 6 ' з0

Under|inёthe orrёсt uture orms n hesesёntenсes 1-6).Мore thanone answer s sometimesрossib|e.

Doyouhаvеаnyp]аDsor his ev€in8]уes' tJiIL еаd ,m gains oтеаd 'n гeading ll those epoгtsoт omor.ow'smeеting.Thеphone's in8ing.

I'lL ansuе| / I,|пgolng a ans''uеt IJn answег.l1g|.oh dеаг,I on,t eem Ohаve heаgeпdа olthis mееtiпg,Am I mаkina / Shа||l mаkе/ Am l вoinвta mаkеуalr a сopу?Thе Bank of Еn8lаnd аs oгесаsthat8ross omestjс roduсts8o.n8lo eaсh is теaсhing DJiIlеасh s pеrсentbу he endof thеуеаtI'd ]ike okеер n touсh,oк,. гr8o.1€os..re . 1 8iJ.пь l /lьllР o | т)' а dHаveyoumаdeаn аppoiпtmeпto 5e€theЬaпkmапagет?Ye5 - сe".ъ ]l PP .hаll-Реtin|oг'aгo\{ гo гi 8,

RoIe-o|аV

Work ngrouрsoffourorfive. Reаd the ollowing o|eоаrd аnd fo||oWhe nstruоtions n it.Whenspeаking'try o use allthe futurё ormsyou hаveprасtised nthis unitфreseлtсor,tiл ous goingto'willand shalл'тhe Usefu| аnguagebox Wi|| e|pyou.

2 Whаt s Ro8еr8оin8odo firstlA sеnd he fахesB finъhthe epoгtс tуpеup th€tigulеs

3 Aссordin8 to 1hеBаnkofсаnаdа whаt Wi]lbе the

рeгсentаge гowth oг

this уeаl?^2%B 2.44/o

с 2 , 8%

4 Whаt doеsthеmаn wаntthеwomаn o do?А phone he есhniсiаnB fiх themiстOрhonес find hеhand'hеld

5

I

YoU remembersofthe sаles eаm оfa сomрanуWh hрrodlrсesoft rnks,Yоu have cсentydeveoped а пеW rodu.эtWhiсh sa medatspo(sрeoр oryoung dutsWho re nterrstеdinkeeр rg t, YoLrWantoorganisenevento |аunсhhe

. What iпd fevеnt o usеto aunсh our roduсt(р.ese,tаtjoл'oаd show etс')

. Who o nV e (retаllers,istrjbutorsfarnous eop|е'

Deсde nуourteamWhat aоh ersonshou|do сpleparelorthеVent,hen epod olrr |аns ackto he

lJselц|languаgе

I\Лakingn offeror suggёstionshа||send Vitationsto,? sha|Weinvite,?' lwrte o . .

Reрorting ourр|ans o the c|аssxisgong owrtеto

Маkingа prediсtiontWIbe agreаt ucсess ,msure,

We regolngo organise

lvlаing rrаngemеп



ffi]ff$i*Nffi"

TransportGettingtartedWork With а partnerand disсuss these questions.

. Whiсh ol tЬе fol]owiпc ь rпosl пpoгtаnt to you whеп сhoosiпg whiсh аilljпеtlr fly wjth to во oп holiday?

. WoUld уoUгсhoiсе ьe di|Ierеnlwhel) Lгavеllin8 n ьusinеss, dOуoU think]

. Whаt аrе hе аdvаntавеsaпd disаdvаnta8еsof fiying aпd tгаYе]lrп8 у tlаjпllrr b Usinеss гips? пy to tliпk of two аdvаnta8еsаnd tlvo disаdYапta8еs or

еасhme0rOd I Lгаnsрoгt,

Air trаveIVoca ua yсompоuЛd ounsагe oгг.ed гomh'O пoЕns,Oгarladle.пue+n.)l1n.hеге ге паny oпrpоuпd orrпsсoпnесted ith rапspогt'orехаmple,uilrl'ay .аlioп.

'1 сomр|ete he o||owingtoryabout a ttusiness lip byputt.ng сompouлd nounfгomthebox n eachgар'

17.2 Listen o thestoryаnd сheсkyourаnswers oEхercise,1'

3 Mаtсh theWordson the eft(1 6)With hose on thёright a-f)tomake siх moreсompound nounsforitems Whiсharefound on а рlаne,

boJ,d g' d'd р", , !ь€.ьз.r-L d.рагl '' " o| ,g.

dLitУfrееhoр hаnd L]ggage nforrnationesk

] fl]ghi .ъ

1*,..' \

5 Oleгhеаd

а Ьеit

Thе аst ime] саmе o thisаirрoгt, lostmy passpогt.] wаsniсeаnd еаг]y o thеrеwегenoqueuеs t thе1ahook-in е2k 'Iсheckеdinfiу2 'gotmy3 аndwеnt hтough . а]lveryqu]сldy.

Thеп,Ьесаuselhаd so muсh iгпе,пstеadоfjristsitiin8 пthе 5' .,,', l dесidedto o somе hoppin8.wапtеd to8еtарIesепt.so was tryiпg а1i hе diffrтelrtpеIfumеsl the6.,,, ,,, ] doп'tknow how i hарреnеdbut ] nrust аvеdгoppеdmyрasspoп he.€ l wеnt othеgatе o ьоагd hep]аnе пd heп rеаlisеdthatсоuidп't iлd mypаsspогt. t thаtmoпeпt, heyсаlledmе ovег hе oudspeаk€ ,Will

рassеn8еrагt]лez1rаVе]lin8o Маdridрlеаse оntасt hе7,,' , ]'l iе]t o еmьаrrassеdI

46 тгаnspoгt

4 NoWmаtсh hese verbs(1-12) nd nouns(a-d)tomаkё сoIlocаtions' Йаny o||oсаtions re possibIe'

] саtсh2 lniss

3 8еtоff

5 8еton

l0 гesсhеdrr]е]] go hгOugh

а а f l igЬt

D а prапе



5 Work Withа pаrtnerтake t n urns o te|leаоh otherabouta p|aneortrаin ourneyyou remembёrwe|l'using he vocabularyyouhave earnt.

пeadinWhеп rаVе]ljп8y аir (or гаin] t ъ imрoltаЛt OuпdегstапdOtjсеs Ьout гob]еms,е]ays,W€thеr

сonditioпs, hаnsеsn агIапgеments,tс,

1 Reаdthese messagesаbоut lavё|агrangements.For eасhmessage 1_5), irс|e he сorrёоt ummаryA' в orс.

.Мееtandgrееt'sегviсeеsеrvеdorgrouP

аrriving п6th uly. ]easеoпfun1 аmеs nd

fliфt numьеrs п writing by tomoтгоw

Г'-'- м;..g;__- lFIight cаnсe!|ed du6 to fog.A..iving tomorrow sаfre the.P|s саt| this evening. Jаfiie.

Рoar Jф'

t1aooo мe<nu7 l!,tr уu or 1vnе;rcn\n1,

ьi 11 "1tiу ','a"ьya,w,l||a||1ou

boforo ho ме,olln5aл /'r'n

'aпh

Bс

Jаmiе апnot ]у otlаy есаusе fth€wеаthеrсonditioпs.Jаmiеwill са]i hегeсеivег fthismеssа8€his еvеning,Jаmiеdoеsпot kпowwhеnhе Wi]lапivе,

тrаin raveI

Rоаding

вс

3Еuлostars the rаin егviсеWhiсh lrns еtwe€ Bгitаiпаnd Еrаnсе ndеl heсhаnп€.

1 Without ookingаtthetexton the nextpage'guess

the сorrёсtanswertothefoI|owing uestions ,1-3).

сirc|eA, orс'

r IпWhiсh еаIdid thеЕuгоstarепiсе bеgir'?A 1986 B ]994 с ]996

B

с

2 ноw lon8does t tаkе o tгavеl еtwееп oпdопandBгusseъ n Еuгostаг?A 1 houг40 minulеsB 2 houгs 0 miпutеsС 2 hours35пinutes

{ H o и т d г ' р . ] e n 8 е | . | о \ р l O n , l o . l . | Р d ' | ) р с ]

A 7mill]on B 16 million с s5 rlli]lioп

@sагаh wou]d ikе tо see effoп sundаy,sатаЬ sgoin8toсаtсhа аtel liglrt hаnогigiпаllуp]aппеd,saгаhwапls oрutoifthе mееtjng njilмoпdау,

Inorderо reduсeсosts'mp|oуeesoingo

сairo shoud bookthe ghlf|ighton LIM, otвA,

stаflWi]lаrrivеп саiгo аtпight,Тhе BA flight O аiгo hasbеeп аnсel]еd.stаffshоuld1аke сhеареIflighthаn heBA onе,

llEдYsEIPIlirшilтl|lsш]{Ellu]

т0slEl|Дlul|GPt0вlItlls

Nо tгаins rе uпniпgoп this inе,Ylrш ouгnеу n this inеmау аke on8еr hаnusuаl,Th€sigDa]Lingгohlепsonthis Liпе аvеьeеn iхеd'

You must сoпliгm with thе,mеelаnd 8ге€,selvjсe thаt

the gгouрwi]l аггivе omorlow

You must wгitе tо the,mеet аnd gleеt, serviсе to

сoп{iгmехасt]y vho is aггiving,

You must са]l he .Iпеetаnd 8rееt.sетviсе o еt thеm

knоW ЬoW mаnурeoplе атесomin8,

тrаnsрor



sсаnthe ext o indoutif youwere right.

Еu ostaт-t ul1dlпllJгJi] |lnk uпdегthс Сhлnеl

-lJ rspl.ь"ьЬ rhе rеrtе*t.'сt.t rлсo.

British сooPстаlion n Iесeпt ristory'Tunnе]sсhеmсswеre flБt prорosed п1882' so drс idеа was nоt nеw аt !ll,However. t was no! unti] ]986 thаtFnnqoь N'littфmnd ndN,IаJgtrеt hatсhсrsloоdsidсЬy sidеаndаnnоunсedhаt hсsсhеmewouldgoahеad.Nоw theсd'iа8сsof heЕuгoslш гaiпs fеaсommon eпuсIoг blsinеss mссtiпgs.Ьolh befbrеапdaItеrmееtiпg ljсlts on hе olhеr sidеоf

Thе сhanлelTuппel oреnеd n ]994with rains rа!еlliп8 hе50kilo'netrеs ftlасk at аn avеrаgс dePlh of ,10Inеtrеsьсlow thе еаbed,nthсfirstrеnуеars,7millioп rLrсks.2 mil]ion аь. 55 mil]iоn

PаssспgеIs.2] оnnеs f rаil frcightand50 thonsаnddоgs andсatsраssеd fuoughit, Thс slroltеst оf Еurostагs jou'nсуs ь atriр to Lillс, This bеauifu] old сity ьаs пowbесomс vеo poРlar tbr weеkrлd rгса.ks.Ъeсаlsс of !hе ink with Еuгostuг, hе

journеy to Lil]с tlkсs just l hоur 40minutеs Londoп to Pатis tаkеs2 houБ з5minu!еsа.d LопdoD o aшssеls 2 hols 20minutеs, hеdistаnсс еtwern hеЕn8]ishаndFre!сhсoаsts аkсs 5 minuiеs.Platfom to !]аttbП!,, Dсspitе еаts at tlгstabou1 hе unnеl'ssфurity. ts safеry есoldЬxs ьсen almost mрессaь]с, hе on]уsсгious псidentsо tаr wаs а ilте on аheаvуgoodstrаinwhiсhoссuflеdj! 1996

Altlrough lhesе assengel tigurсs 1оol

3ооd'untъItuпаtе]уhеу а]lfш shon otwhаt wаs eхресtеd, igu'rs tbr tгuсkshutt1егсighthavеbееnbuоyaпt' ut hе

fisurсs ffi rail f геight hа!с bеenvеry

Poоr. oпly aboпt а quаrtеr o1 wlrat wasexpесtсd, hе tunnе] ow сагriсsагound6 or7 пilliоn рassеngеrs yсal wherеasthс oгigiDаl orесastwas 16 million.Nо

рUbliсmonеуwas рut uto lrсpio]ес! оЕuгotuппel tartеd реratiпgwilh vеrуlaI8edеbts, eсausе he аг8еtsrаvсnotbееn mеt' Еuгоlunnеlnоw hаs seусrеpтoЬlеmswith rсpауmеnt,ЕurotunЛelhas hrought hс pеoplеof Franсe aпdBri1аin loseгtogсthсr. ut hесompаDyЬ likеly оехPеliспсс inаnсiа] iff]сultiеsfot nrаnу еds to сorne.

з NoWextrаоt he key aсts and fjguresrom he tёxt

by Writing own the аnswers o thёsequestions(1-8). or eасhquestjon, eсideWhat ype of numberto |ookfor, hen usethesame sсanning echn que

УoUUsed n Ехercise2' Aim to take no morethanthreeminutes or all hequestions.

Adaрled llom тhe ,mes

Lооk at these sentenсes rom he textWith hёсontrastWordsundёrlined.тheyсontrаsttheideаthe irstрartofthe sentenсeWith he dea n thesecond pаrt.

Figuгсs oгtгuсk h ttle гeight avеЬеeпbuoyалt цtlrr figulеs o. гаil rеisht аvеbееnvегypool

д]t]]oц€thераssen8егisules oоkgood'| . | o 1 u , J , e

), A } . ' | | " | | o | ,o i , \ L " l \ ! J . P \ р е . ' е d ,

Now read these sentenсes from the teхt (1-з) аnd

under|ine hё сontrast Words'

Tuпnе]sсhemesWerе irstproposеd n l882. нowеvег'

it п.аson\, in 1986 hаt Еrаoсoь мittelтапd апdматgаrеtThаtсhег aппouпсеd hаt thе sсhеn1еwouk]

Тhе tunпel nОw саIIi€ агoxпd 6 or 7 ni]lioп

pаssеngеrs уеатwheгеаs thе oгi8lnal folесаstwаs 16

mil l ion.Despite fеаrs at fiгst aьo!t thе tuDnеl,sseсulitу, ts

sаlеtу reсoгdhаs Ьrеn аlпost impeссahlе,

r нow mаny mil]iоп сагs rsed hе tlrnnеl п

tЬе fiгs1tеnyеaгs?

2 llow ]on8 doеs t takе tо tгаvеl гоm

LoпdOn1lr il]е?

з Iп whiсh yеагwas thе suggеstion or a

tuппе]Iiгst nаdе?

4 Whаt Wаs thе ori8inal еstimаtе oг thеnumlrегsol аnnuаl раssеn8els?

5 Whаt is the аverа8edistаnсе r€wееп thе

Ьottom оf thе sеa апdthе tuппеl?

6 ноц. lоngdoes ttakе o таvеl lгоm oаst

7 Inwhаt уeаг did tlr€ Bтitish апd FlеnсlrgoYеrDmеnts рргovе hерlаn fol atuппе]]

8 н{rw 1on8 s thе tuпnel?

48 тransport

22 milllon



WorkWithа pаrtnertоаnswёrthe o||оWiпgqUёstions bout he Words n Еxerсise5.

Whiсh Word suа]ly ontrаsts.Lr'oepara.eenteпсrsinsLеаd |luo idlras л rлe5dl?le en.eлсe? .,'Whiсh Word s fol]owеdry aphгas€withoutа vеI]rni l i

r Undelstаndiпg сoпtlаst тolds сап hеlp ],ou oguеss

thе Inеаnjn8s of unknolvlr Wrrds апd рnтаsеswhеnyоu do поt hаvе inr." or do поt Wаnt] o lookthеm

uр in а diсljonагy,Look аt thе mеannr8ofthе Who]е

sспtеnсеаЛd аlso Lhe еntеnсеsЬefore апd аltеr

. Сапуou hink oltwo аdvаntаgеsлd disаdvаntа8еsf

. Whiсh mеtЬod oyo! think sbest oгyo! / IОr lrе еstofsoсiеty?

2 Rёad these diсtionаrydefinitions f twoWords hatаre used nthe reсordingаbout саr trаve| ou агeаbout o heаr

swiрe cаrd' ,r, lasliс аrdwithmagnеt]сnrfoгпrаtionЬiсЬ s те.dWhen aтd раssсd

PIN (аI3o PIN n u mber) . al'Drcl. еrsonalideпtifiсntiоnuпЬеr

L,seyou know|edge f сontrastWords o аnswerthesequёstiоns 1з aboutthe entenсes n Ехelсisёs4 аnd 5. Underline hё сorreсtmeаniпg goodorbаФ.

In Ье iГsl entеnсе, OеsDl1oydnl еаn dotlог bddjh tЬesесoпd entcnсс, oes tlllarshon oIDhat 1,dsexpeсred еап hе iguгеs !егe oodor bdd]

lп thе liгd sеntепсеlr Ехrгсisе , doеs.rl.rrost

Workoutthe meаningsoftheWords n ta,cs in heseseпtёnсes 1-6), sing he сontгаstWord o he|pyou.Write Wordwith simi|armёаningo theword n,?а/iсs пeхt to eaсh sentёnce.

i tlroushtthеrcvouldbе vеIy еW еop]е t thа1Lime n thеmoгlin8lrutасtuа]lythеlain was

|)асkеd, f!I!

Listen o the irstраrtofadisсussion

intёrviёwerand hemanagingdireсtorof a

сarс|ub'Gomр|etethese пotes bУ Writingthe missing nUmt'ёrs nthe gаps (1-5).

IZ

2 АlthougЪ is аr l iс le ьout ] rе i8hsреed rаnllvэs verу intегestin8' hе tа]ktlrаthе gаvеWasrJthеr dr?l,

3 Маny tгaditionа] iг]inesаIе €peliеnсin8lоW

J 'q ' . | |8e l -u пbр q I \Р |рdq Lр Лё{ b l d8e

' i | Р . d , e n , l ] r l4 | , l ' р ' oрq i i 8u\ o |ГUooди . | рd i q J ooo | | || 8

lаst уеаr l]owevеr' hе сlrlеf €€tttiv€ wаs quitе' . '

ф l Ь o , | l l l е A ' с | l | | J , \ д ,

5 Dеsрi1€thе s]i8htdlp in sаlеs his mопth' thе

8 r r e | ' . о , . ' ' ч l о ' i , . с \ е d 8 o ц | L

6 Dеsрit€thе nсIеаsе n ргiсеs lis yеаг'sа]еst r BU , I r '" . on n r P I r o od . .

CаrtrаveI

Listening1 Workwithapаrtnerаnddisсusstheto||owing

questions.

. Doyouusеyouгowп сaгoIpuЬLiсlаnsрort o trаvеLoаnd гlrп voтk you|рlaсеоf studу?

19!4 Reаd thequestions(1-з)and possiЬIeanswers

be|ow. hеn |istёn o the sёсond partofthedisсUssionand сirс|etheсorrёсtапswer'A' B orс.

] Attег ouеl1tеIheсаLwhatdoуouпееd ogеtthеkeys]A YoulswipесаI.lB Yor.rrINС Yol].раsswoгdor thеonЬоагd onрutrГ

2 Whаl сfleсl dо сагс]ubs аveоnpubliс ransрortlА Thсу nсгеаsehе numbeг fpub]iс rаnsрort sегs,B Гhё\ ,d| 6 .oцdi

8 onL'| Р' |rd , ,С Thеу oгсеbus аnd гаin ompаnirs o ]ow€ thеil

з Whаt vаs Ьemаinргob]eпr{rг hеsреаkегWhеn hеshaгеd сагwith h€ пеighьouг]A Thе distаnсе еtwееn hеirdjflегсntwoгkрl.сesB Ацuпепts аbоut hегoxteс нis ьаd ]mеkссpiпg

5 Work n smallgroups and answerthesequestions,

. Doyоuthink саr сlulrsаIеаgoodid€?

. Wou]d оuсoпsidеr еl]in8 ouгсагаnd o1'1i'18саIс]uЬ]

Тrаnsрoг



Busi essaссommodatinGettingtаrted'1 Whiсh оfthe fol|оwiпg o you think s most mportantWhen hoosing a hote|forbusinёss?

Number hem 1-6 (1=most mportаntj =|eаst mportant) nd then сomрareyour deаs withа pаrtnet

П сопvепiепt ]oсаtioп

П сoпrtопаьlе оoms

t

П goodЬusinеss еntге

П ьеаltьсеntLе

нoteIfасiIities

Voсаbu|аyRead his hotelаdvertisement nd put eасhfaci|itУfromhe boх inthe most |ike|yist(a-d). Some temscan go in morethanonelisi).

L ] good егliсеаndрo]itе 1а|| L ] good еslauгarrt

2 тhinkof hote|syouknowoг havestаyed n аnd answerthefollowing uestions.

. Whiсh ho1еlWas n thе nost еаutifuloсation?

. Whiс]r аd Ъеbеst егviсе]

. WЬiсhп,аs hеwolst hotеl?

з Wоrk n pаirs.Choоsё one of thёquёstions romЕxerсise2 аnd te|| ourрartnerabout hё hotё|.

a%"У",n'd),fl,r./СAIRoтhe Lotus нotеl hаs alwдysbееn сonsidеrеdone of thе most rominti.

hotels n Е8}?t. situated n Giи with stunпing uФs of thеРтаmids' it ьdeшi}' tЬe fiтstсhoiФ for Ьoth йe ьщinеs @d ieisuгеtгavеlei

Аl1iоoms агеа]i соnditionеd nd.ontain а:

^.4е?\ ' ' .

UD ikеmalry otеь ! lgPt there lealsо on smoknrgooms,

oul Ьusines eltIeotIeб fuL]rangelоlТiсe eп'iсs Nludin8:

b .

Wе rаle iiee1аrgе еetingooms' fiiсhсаnассоmmodаteP о28

Peo!]е'ЕасhisProуidеdilh:

Usеo|оurheаllhсluЬ [iее orguests''1hеuЬ teаlures

Аll in aц The Lotus is one ofthе linest hotеь in сaiю with а wonderiinloс!tionаnd lеpUtаtionor*еl]еnl \егvkе.

аUdoVsua equpment d€ema I la,rliрсharts gymDDрhone rnn bаrрhotoоoрer projeсtionоreensafe sаte ite ТVsauna sleаmToomsWmmngpoo trans]ationeгr'cesVdeoсonferenоng Whirрoo

50 вusinessaссomrnodаtiоп



2 dеlеgаtе

Rea ln,1

вeforeyou reаd,make sureyouunderstаndwhatthefo]IowingWords eаn.Matсh eасhWord 1-4)Withits сorreсidёfinition a-d).

тhehoteL ffeБ he higheststаndаrdsf servtеапddininqandoцlсoпfёreпсeentre rovtdesn eteпsiverаnge f асititieswith enevent ooпs.Inаddition,forсonferenсesooked efore еptember006.wewilt рroйde on€tuхury workroomгee or every hiф

Q|tuаted on|у fvemlnutes. nve гom hеаirрort\ . ,ourсonvеnр4||oс"| ionа\esUs hе tv , ||rсhoiсe orсonfeenсes, ourfut]У quipped usinessаndсonfеrenсe entre oпtains 'wo eсtlre theаtЕsаnd hreesmаllerseminаrrooms, aсhWith totalсapасiry fthi*ydе|egаtes,We a|soofferа widemлgeo|Ь snеssse1се' |n ' udFg .аn.|аr ionrd

' c o " | { ' b d п . | 6 о r o е r n Ф , ] . , l 6

toshopрiпg ndnilhtl]feопd hесonl€@nсeсenпehсso

(оpос]tуwhi.hеwodrervепUеsопmоф We otrer ]хmоqnifienI e.t!rе drеоtrеs, neof whiф.оn Ьe sрlrt rrtothreeьуrotolnq n two схtro to9е5oпd оrtilron оlь' оndp o , | 6 , | о o r ц . | ' o d | | " o , " ' о j " ,

еqUiрmenl'ndUdnr! dеo rrk.uрsWrth йёr lo.otions

с еquipmепt

тhetexts(A-D) bё|owandopposite'аdvertisethet!usiness асiIities vaiIabIe t four d fferent oteIs.Whiсh text does each sentenсe 1.7) efer o? Writeаletter A-D) n the boxes.

таsktipb |,а\ea'-ао] ? .' ed.. аl.nqа e' to осё(e.oe,,nforrnation'oгiretimest s nесessаry o sсаn severа|te}tsn order o сomрareim]larnformat]on,оrexamp|efyouWantеdo сhooseanewproduсttorуourusпess' oUmight сал bюсhuresаbout hreeor fourdifferent roduсts'etraсting hekeу nformаtione,g, r]сe)nordeгo deсdeWhiсh o buy'тo do his ask,eаd entenсеs] . first nd hink bouleaсh one.Тhen ead extA, |ookbасk аt the sentenсesandmаrk heоnesWhiсh rе rueforthisext, he|r o hesamefoгhote|s'с andD,

1 Itъ еasy tol€асh hе ilyсеnLrеtomthъ otе], E

2 Thе сonIеIепсеeпtтс l lhishotеlhаswon арIizе' П

3 This rot€is iп апhisroгiса]rui]ding, П

4 onе of thесonfеrепсеooms n th]shotеl aп bесопvеItеdiпtоhrсс пrа|lег.Jnes, П

Thеyгun а sеrviсе огdеliveiпgp.гсe]s u1сk]]foг ou, П

This rоtelisoffer]n8 sрeсiа]dealol pатt { hс

уеа1, П

Uр to thiгtуpеop]е аn аttеnd sеssiоп n опеofthеseminаrrоoп]sn hь lrotе1, П

rгЬе Ь"kI md.onгеrenсе сnпt ,re iп аI ипr..ed eiфtсс ' ' th.с,rruq ou'е. пg,п, l ly

Ьеloпging to thс Rowland fаnily. Vе o{+ёгсomfortrЬlс rooms алd а оnfеreпсе сепtе suppliedwitЬ statс-of-thе-агrеquipпеnt'll n e stunniлgсounrrysidсoсrrioл In SерtеmЬer 006' wеrесеivеd thе аwаrd foг Ьсsr Ъur oftowп vепLrе rсonf.renсеs n olr rсgion'

а folпal tаlk o аgrоrrр fреoрleоп аsресiа]istubjесt

b meеtin8 oгdisсussiоп Г г.iningс loгmаl nееtiп8 fр€plе With hаrеd

interеst' suаlly]astiп8 fеw dауsd sоmeonе hosеn o аttеnd

D

VoсabUIaгу

Using ёxts A-D above o hetpУou,mаtсh hefo||owingаdjeсtivёs 1*7) nd nouns{a-d)to orm co||ocаtions.тhe nouns сan be matсhedWithmorёthаn oneаdjeсtive.

] сomfortаlr]е

3 еаsy

5 latеst

7 slunпin8

Imаgineyouаre orgаnising сonferenсe.Writeаfах oremaiItoone ofthe hote|s A-D)n Еxerоise2tofind out

if rooms are avаi|аb|e n the datesyouwant.lv|ake urёУoU пс|ude nformation bout he olIowing.

. nulnbelоfevепt uоmsуounееrl

. еqulpmeЛtounееo

. nuпьеIоfгooпrs огdеlе8аtе5taying veгпight

|fneсessary]ookаt Exёrcise2, Unit4' pаge25' toremindyouhowto startand finish ormal

вL|sinessaссommodа



]|oteIапguаg€

Voсab аy1тhesentёnсesinthe|istonthe|eft(1-14)arespokenbyaguestor.future'guestinahote|.

Mаtсh eасh sentёncewiththё mostsuitаb|ё ёp|y a-n)on the right'

I

23

5

9t0i1T2

1314

сould ]bookthеmееtin8 oom oг9 o'сloсkOnTuesdаy,pleаse]сould ] hаvеа dгy owel, lеаsе?саnIdiа]diгeсl]TWO iеtсokes,plеаse'сould l атгaпgе tа-\i o the аiтрort omoтгow?I,d keto Ьookа oоmforthosеdatеs, leas€Doуlruoffеrа translаtionеrviсе?нoW muсhdoуouсhаr8е or hе ntеrlrеt]Goodmornins'Wehаve rеsеrvаlion оr hгее ighls.

I сап't ind hekеy1l]mу ]oсkег ow.Would t bеpossib]eo еxtend urstаy n th€suitebу tlvonights?

a €5 foг hа]fаn our

Ь l'm аfi.аjd е'ге ully ьOoked oг he6th, jг.с Thаt,s iпе,Сouidyоugivеmеyouт геrlit атd

d Yеsofсouгs€ не1р ouгself,

f Yеs,Whiсh аn8uа8е?g Whаttimе s your li8ht'mаdаm?h Youl nаme, lеаse?r v oq n f . n r r r q р m r . ] rm Еn тъ nц i l n no2

j Fгom6'00 o 10,00 m,sirk ]'m аfтаid ,dhаvе o dowпgгadеуouo aтоom'

Tlrеexесutiv€suites r€lully Ьookеd,

] Yesofсouгsе, гess егo oгa]inе,

n I'm аlтaid herc's l10 chаrgeoг ostkeys, rr

сould havеa wakе uр саll omoтгow,lеаsе?

Doyou havеаnyvасanсiеsoтsth and 6thJu]уlWhаt1jm€is hrеаkfаst?

2 WherёWou|d ou expeсtto hёareасh dia|ogue nЕxerсisё 1? Witё the numbersof the dialоguёs(1-14) ёxt o thё р|асёs а-e) e]ow. hereаremore

маi€ геmаlespeаkef sрeаker

1 саn ]diа]dirесt] rudе@ @polilе2 сould ] hаveаwаke.uр

саlj omoггow] гude/pol]te rude/politeз Whаt imе s ЬI€kfаst? гudе/pоlitе гudе/polit€4 Twodietсоkеs,pleаsе, гudе/pоlitе гudе/pоlitе

Role-p yWork npairsаnd each tаke one of the ro|es' tudent в|ooksat the ro|e аrd on рage107.вeаd yourсаrdandpreрarewhatyou arcgoingto say,using hepo|ite|аnguаgёyou аve |earnt. ry to сome to а deсisionWhichyouboth agrёёon. Whenyouare ready, tudentB begins.

dia|ogues hanpIaсes.

a on thе е]еphonе

b аt hehole] eсеption

d iп theьrrsiпessепtrе

e ]п heheаlth entгe

Listening1 Lookatthefo||owing хpressionsfromvoсabuIary

exerсise1' Which рeаkersUse o makeрo|ite

. сoutd I hаvеа wakе u! сal] omoгrow,lеаse?

. Woutd t bеpоssible o еxtеnd ur stаy n thеsuitebуtwo nightsl

Beingpоlitе sп'tjustaboutusiп8 onstruсtjonsikеСoald , ,plеаsе? | wol]d ,t bepossible., , Youсаnalsosouпdpolitеwith simp]еаn8uа8e|yоuusе hе

StudentYоuare hereсeptionist а1ahote Тhehote| fu]booked оr tonght ТWо хeсutVesU es W ] ]e ree romtomorrowghl.One Lrite at he roni theother t hebaсk, xeсut e utesсost$]20pernght А thestandаIdoorns гe ookеd orthe ext hrеe ightsstandаrdooms ost$80рelпight,0'l2 Listen o some ofthe lequests romvoсabu|аry

exerсise1. You wi||heareaсh equesttwiсe- inarudёWаУаndnaрo|iteWаy. irо|e ude'or.рo|ite'forёaсh rёquest n thё соrrectco|umn n he box'

вUsiпessссommodаtion2



сaрsuIeoteIs

ReаdingYou aregoing o reаd anаrtic|e bout an unusua|tУрe of hote|foundn

Jаpаn сa]|ed саpsu/ehote|, ook atthe рhoto nthe artiс|e nd answerthefollowingquestion.

Hоw doyou link асаDsulе otelь diffеIепt

Reаdthe textqlliсkly'without ookingup wordsyoudon't know,to see ifyouwere right.

Read hefollowingstаtements ,18) aboutcapsu|ehote|s nd сheсkin thetextto see if tagrees. f he text аg ees,

сirc|eA.|f t disаgrees'cirс|eв. Ifthe nformationis notgiven bУ hetext,сirс|eо for doesл,tsаy.

Hоw mаl lсаnoul otel lоопrе?Ifyоu rе tаУiпgп а сeltа inyре fhotel inlаpаn' hei theаiswеrсouldbе ustone

metre y onеmetre у wo metres,hesehOtels remаiпtУntendеdor bu5inessmenWhomiss hе аst rаinhome ftеrаnight utdIiлkiпgWitholLeаgUes,steаd f раyingfolапеХpens]VеаХi ide, араnеsebLrsiiessmenаn еntа.аpsule, kindOfрLаstiсохtо sleep п' forаrourrdourOr ivethOUsandeп.тhеirst aрsulеoteLoрenеdin osаkа i 1977 ut hеyаrenоw ouid nаllofJaраiъbigsest ties' цost fthemаrе

тhere reпo reservаtionsndnо ongterm tаy5. uens саn hесk n аt any imeafter bout рm'At есeрtiоn'hеyarе howntOа roomWith oсkе6Wherеhеydeposit

thеirdothesапd heirbеtоngings,n rеturn'thеу cсeive соttоi bаthrоbendsLipреrsto Weаr henglests gо O hеir,roоmJ,owsofсарsULesneaсh lOOrstасkedboutthreestorеys ]sh'Еaсh n€i5equiррed ithamаttress, рiltow пda quilt.тhere аlsоаLight, oсk' пrirrоl id aтv hаnginsfromhесеjLiпg,t he nd fthe aрsules a smаltсLr(аinWhlсh ouсаnсLоsеo separаteo!r5расёrom lLttrethermеп lееpingn hesame rеа. hесk utt ime sаrOundo,с loсk

^ЛаnУaрsulе oteLs ffela Largеаnge tseruiсes,hеlеаlеvеidlns maсhiiesWhkh

selLbеel' аkе' oftdrinks nda vаriеty fs iасks, omе ven е| ldеапoсks nd

иPSULE HOТЕLSunderweаrfOrtheolLowiis аУ, асh lоolhasа shalеd oiLetW]th ots ftoothbrushes'rаzOrs id shаving quipmeпt,helеarеаL5o

сoii-oреratedhoweБ. h€morе xреnsivеhotеls lsohаvе estаU.аntsпdh€tth sрagWith aths' аuna5 ndа mаssаgееrviсе.

сарsu|e otеL5аvenot cаLly eеna(eрtedoutsjdеараn ut heymаke ensеin а соlntrywhere расё9 |imitеd пd hebusiness ulturеequiles аte ightsoсiаLising ith ollеаgues,lthoughheсарs!tes avebeеn аllеd аmes uсhаs,dogkennels'OrWoБе'otrin'' the\r resulрrisinglyOmfOrtаbtend hе bаths lеiun Whats needеd ftelа оi s night ut.тhe biggest roblеms thеnо]sе oL|utlOn,With Oul lеLloWuests еерiпgj ln fеWсепtimеtiеsWaу' ouаrebouпd o reаl f

аnyone noles' o tъ bestto bliig yourown

l саpsu]еs ап Ь€Ьookеd vеr hеphonеА l'ght @wrопg с doеsn't saу

2 Y o U ' l n . О | l J | o п , ] d . . p , . l " L n . " l ) o U d J

A гight B п.roпg С doеsn't say

3 You сannot stay п thе hotelаl] molnin8'

A гlgltt B WГоЛg

4 Thе hoteь pгovjdеonlyJарaп€е 1ооd'A гight B wГong

5 Тnе hоtеl5 гovidе r.1zoтslrL Ъе8uеst5A г]ghl B wгong

6 Тhе hоtе]sdo not ргovidеа lаuпdгy seгviсe.

A гight B lvгoпg с doеsn,t sау

7 All сарsu]е otе]srаv€lraths пd sаunаs.A ght B Wloп8

8 Thе hotеlsрго!idе еаrph8s,

т8sktipWhen ookingor nformaionnа texi' t s notonlуmpodantto knowWhereo ,nd he nJormаtn, t saso mportantoreсognlsefthe n{olinаtions notgiven,For exarnр ' jnaпilrrрoгtantосumentkeaсontract'ounoеd o сhесkthаtitсovers | hеdеtаis.Тherе sа d ffercnсebetween statemontWh h doesn't

sаy anda stаtement h h s wrong,Forexаmp|e:дсapsu\,э asts abaut en thousалd ell,Тhis stаtегnentswrcng beоаuse he e{ saУs oraround ourar fivеlhousалd eл'But he cоrёct аnsweг or he stаternent:oUсannatpaуforyourсapsu]e y сredl cаrd s doesn,t sаybecаuse he textsаys nothing lэoL]t ethods fpaуment'N,]aуbeouсапpаybу огedjt ard,blrtWedon't kпow or

с doеsn't ау

С doesп,t аугi8ht в Wlоn8

вusinessассоmmodаti



Out f heoffiсeGettingtаrtedAIIеIyou havе sепt aпеmаi] lr а lrusinеssаssосiate, ou rесеi!е thеmеssаge Л he igЪt.

Choosingvenue

Llstening

nt1 You Wi|| earа сonversationbёtlvёentwo work сo||eagueswho агeр|anningconference. hёy hаve ust reсeivedafax from а сonfёrenсёоrgan sёrwh сhg;vesdetaiIs f thrёёpоssibIe enues.Listёп o the сonv0rsаtion nd сompIetethё notёs oп the right.

Work Witha pаrtnerаndtryto hinkoffourpersonа| r business

persoпсou|dbё out oftheoffiсe'

| 1akп9 2 ._

45Ar50

з

5I2

з4

Listen othe conversаtion gаinandWrite he missingWord(s)n eасhsentenсe ,1-6)e|ow.

TЬе na9I p'a|чY'еn!r!т lacе|a| l|1еаiгpoгt ееms о ье ] каst€t,Thеsrrпsethаsа' ' сonfеIenсerоomthап ]каstеil'Thеsuпsеtsthе.. ' ' .,, гomthеailрon,Lа сuаJdias dеfi tе ly,,, ,,,,, ,,,

Jаkеwil]wаntsoпrеwlrеrе ' thаnthаt'1 hink a bеасh ote]wouldbе ,

cheсk youransweБ agаinst hetrаnsсrjpt t thebaсk of the book.

r сompаIаtives сoпраrе one ilem with аnothеr]Тftr s лsеt лdJ d lar8е. сon|еrcnсе rооп1 hаn IL KastеIL-

r supeIlatives сomрaгеonе item with al] thе оthеIs n а 8гouроf

Lа сaаrdiа iS dеfiпitе|у tlle most eхpeiхi|,е,

Grammarorkshop

сoгnpаrativesnd UperlаtiVeS

Answёr he o||owing uestions 1-5)аbouthow to form heсomparativeandsuрёr|ativё.WhёreрossibIe'sethesentenсesyou havejust сompleted o he|рyou'

нoW dо oпе syltаb]е dieсtivеsikе?аrse Dd.ftedp orm1hе

тF€ adj .€'4 th. еф: ?,.19,.ц.аP-?!.

Holv dо аdjесtivesofthгее oImoге syllаbl€ lik€ suitable аDd| ' " J I - е F -a | | , hе . omp ) l "i \ e ]

Фt.t гi:!] fi'Ir ilri

IWi|] e оul оf the оfiiсe on 2nd and зld ]\/]arсh,P|easesend urgenienquires lo МrJаmes sm lhon аmessmith@weston, o,U , IWi|| eа|wiihnon.!rgemmessаges on rnу eturn.

54 0ut fthe tf ice



2

WhаtWord is used mnrеdiatеlyьеfol€ а s рег]ativeаdjесt ive?,, ' . ,Writе 1hеsuр€]аtivе folm оfth€е аdieсtivеs:1 ]аr8e,, ' , , , , , 2 сhеар., , ' з sx i tаь]е

When а two syl]abl€аdjeсtiv€eпds пу,ljkе еarly, how

do you sреll the сompагаtivе oпl? ,, ,,

Work in pairs. Complete the table belowwith the

сomparativё аnd super|ativё forms of the threeirregU аrаdjeсtives. сhёсk in a diсtionary if

Thеге s а lаг8е aсklo8 f woтkWhеn o0rеt!rn o theоffiсе,somеbodywho dоеsyoulWOrkwheпyouагеаwаymaупlаkеmolе mistаk€,

b NoW ewrite асh disadvantаge o form а list ofаdvаntаgesof shorterbleaks, using heсomparative orms ofthe Words n he box bё|ow.

Rememberthаt ou саn use /ess nsome ofthe

shortholidаys ге ah1a?еr'fthа!19r|4 oliaaуq,Pгеpагinsо8ооn a sholtholidаy .

ll''

I2з45

6h€р easу few srna] sтessfu|

аt how сomDаrаtives nd suрer|аtivёsWith ess,eаstаre omed in hese sentenсes.

of lhе mаiDrеasoпs IoI bеiЛgout oI thе olfiсe ь to

youг aппual holidаy' А suгv€ hаs shown that

еs owатds olidаys гe hаnginsп somесountгiеs.

реopl€now tаkеаtтаdjtiOпа]оngbrеаknthе, IlБtеad. heypгеfег o tаke two or thгее ong

nds oг short€holidаys hrоughouthеуеаr

ТaIkingoint

Workinpairs.тhinkаbouttheho|idаyperiodsthаtpeopleusually ake nyourcountry,thendiscuss the

followingquestionswitha partner. Whiсh]s themostрoрulаImопth Ogoonho]idаy?Wlry?. Whiсh s theьеst imе oгуouto goon еаvе?. Whаt оthеrnаtlonalrоljdaуs oуouhаvе]Whiсh dоyоu

еnjoу?Wliсh dоуounot епjoy]. DoУоuprеfегo tаkеoпе ongbrеаkor папу shoгteг

ьгеаks uгin8thеуеаI?Why?

I2з

а Reаd the oIlowing ist 1-5) fthe disаdvantagesof|ong breаks mentionedn the survey'

Lоngholidаys .еeхpеns]vе,Pгерагjпgogоon а 1on8 оlidaу ап be stгеssiul,It s diffiсult о inrdsomеoneto oyоuгurgeпtWOrk oг

сomраrаtive

Thь hotel s l ,,€!€

Тlis hotelhаs2fас]litieshап hаt

Тhis hotel s 3from h€аjгрoгl

supеrlаtive

Thь hotе]is ,,, ' ,,,,, of t]rе roup.

Thе асili ti€ w€е5 ,,' l 'vе

Тhis hotеt s6,'' of аll fгоm he

sorпеthing chеapеf thаn thаt,

ltъ mllсtt morе suitaьlе thаn thо|-

p foт soпLеIlll|еrе zess eryeпsive thаn thаt-

s|tp€tаtive

1 Thel(Lrвеst сoILfеrе|1сеoo]1|hоLds50pеopLе'

5 rt's thеmost ехpеllsivеhоtеL.

б lt's thе lеast ехpеnsivеhatе|'

outoftheffiсe



StudentAYoU reAndreаProust,onеofthe o|eaguesfюmthe sten geхerс еonpage54 Yo!suggested ookingheSlnset Hote oJake,t]Ut e hought VenhatWas ooexpensVe,YoU t]|needofind slrtab hote orthetwodaусonferenсe'mlst hаVе bigenough

сonferenсeоom oraround 20 dееgates,|argecreеn ndequрmеntogivePowerPoiniresentаtn.Yоuaso nеed othnkаbot]l hattodofor|Unсh,Тelерhoлeolrr artnerWhoWorksol VenturaPromotionsndasktheпrogvе you omenlormаtionn another oteltheуоoudook

. lhes zeof hemаnсonferелоeooгn

. what qupmentsavaiable

Youdo notwant ospendmorethапbout€2,000

Booking venue

RoIe-р|ayWork nраirsаnd ach аkeoneofthero|ёs.studёnt в |ooksаt the ro|e аrd on pаge,107.RёadУourоаrdаnd preраreWhаtуouaregoingto

saу beforeyou spёаk.тake t nturnsto аskаnd answelquestions and trytoreaсhan аgleement.WhenУoUarereаdy,studёnt A t!egins.

0ffsitemeetiпgs

вeаdingsome1imеsompапiеs есidе otаkеа 8гouр fmапаg€s awаyilom Йe o|Iiсе Or shOгt еIilrdto Workoп а ргojeсt г tomаkеkеy deсь]ons, his s somеtimesса]lеd noflsltemeеting,

'1 Work n pairsаnd trytothinkofthree advantagesofworkingаwаyfrom hёoffiоe.

2 Loоk аt the Words n tаliоs nthё sentenсeson the right(1-6),Use the сonteхttomаtch eасh with he correсtdefinition а-0.

0 Utof heoffiс

WeIcomeрeech

ListeningYоuwi]l tleаr h€ сhaimаn. f : j r oр .nп fр рn.р

g]viпg wе]сom€sреесlrto a

8roupoi dеlе8аtеs.

д\1 Listen o theоhairmаn,s рeech аnd сompIetethesenoteson the mаinpointsby рuttingone ortwo wоrds neаchgаp

11-7).

;Ечэ Ф(;] rыФ s., €- c'Ф(9 3з rkа 91h"* a+a^+-.Ф"' 1 :]еwе(1!ацr Pвna^,s еs|a- w)u ьe.epl@d ы ^ ..."'^'' ^1

_ .. . . . .boatцr s]Li's в|NwiL| ёЙ21dn tЙeзт^ё di sLasфa Рaaё|-wilt Ьё l^ё!'d a t|Le 7*û t-" **,, u ,!ЙфАв +Йe Й+Naё.

тtь o+Ьщ. +oЬeРflЬlisьed,1

22{2 Listёnagаinаnd deсide Whiсhofthe sessionsyouWoU|d

most Iikёtoаttend,

]'vеheаrd rumouлthаt аlerjе аshаdа ob оifеI тomonеofоurсoIпpеtitoБ,Thatstтаtе8y idn'tWoтk o]etstгy аkin8 hеoppositе pproссh.Wе hаvеа vегyd/,e/se аnge lр€р1еWithdiffегепt uаliIiсаtioпsапd bасk8louпds-сеntrа]offiсе оеsnot mаkeа]l hеdесisioDs,Wеhаveа ot oIloсаL

Askingpеop]eo solvеaprobl€mto8еthеr аnЬеаgood eaлlbuildiлaасtivitу.Wе neеd o сoпсеntrаtеп thе аsk.not wаstе iпrеoпo/fiсe oliti.s,

wаy o1dеа]ingWith аsituаtion oг ргolr1епаЬility of аn oгsаnisаtiOn oсontro] liп8s Ьy itself,апdnot Ье run bу OLhегsеnсouгa8inspеop]e o woГkаs a8тoupthe fliеndshjps oг ]асkoffriеndshiр o| реoрlewoгking

storУthit peoplеаге аlkiп8аbout, WЬiсh mаy oI mаy

mаdе Uр оfа vаriеty ofthinss or tуpesof peopl€

WorkingWith ourраrtner, ookat the tit|e f the artiс|e pposite and disсUssWhat ou think t mёаns.

56



Thinking outside the boxA п iп\itdr]oпo лrcпL'Ihс nnuJl шmсг

-г1mееL n!UlGе фо{'.tFгJntе.bJ\еdl п\.

Poit omРn}' wаs еnLtоье oP,1{]хесutivеs'a]oпgwilh \omeeхtfu 'dviсе: nпg wдnn

сlаudе 86glё,Gеоpos.s сЬiеf ехесutivе'wаs stаflnrg lo sPге:rd rumoпгs thаtсoPenhаgеn аsnotйeftаIlосatiоn,Nоьоdy.howеvеr. uspесtеd hе mth: thаl фe фma!аgеs wоuld ind themsе]vesboшd а smallboat n thе Arctiс сirс]с in almost сontilrualdаyljфt аnd witl пo mсthodsof сoпiiсtin8 tlrеoutsidе lorld ap&t tiom the shipъ rad]o. Itsounds ]kе а сo'nPletelyсrсy wаy ofrumiщ асompanybut Mr B6glё be]jсves t wаs he ri8htthiIl8 to do, At the tjme. ceoposr nеeded tomakеsоmekсy dссis]oЛs boцt hс8юuPъ struсturend brin8tоgсthсг hatwаsаdivсгsс гoцР fсompaпiсs'

ссoPo$twаsсreatеdп |999bу Lа Postс' rс F.сnсbpost!]sсrviсс.lthдs гown Pidl} bу aсquinng thеr omрaп]оsnd n200з t was hо iiгd lшgсstPшcсl сom!шy i'l Еuгo!е, At thenmeof фс Аrсnс tnР' it wls пradсup оf сo'npaliсs tom Ггanсс.Germапy' lanl. thсNсthсг]ands d thсUK' а]1opeЙtjлgпdегфeir oW! bгшd namсs, Bu! why welс tne '!шаeсrs tаkin8 keydссisioдs п hс A.сtiс oссап jпs!еаdof at hq sлat tlyаtt liotсl in

sсаn thё artiс|e bout agrоup of managersWhosрёntfourdays out of the offiсe o find the answers

tothefollowing uestions.

Wherеdid hey spепd hе оuldауs]Whаidid theydoWhеп hеvgot hеrе?

Read he fo|lowing tatements 1-7)at,outthёinformationntheteхt' |fthe extаgrees,cirоleA. |f tdisаgrees'сirс|eв. |fthe nformаtions notgivenbythe teхt,сirс|ec for doesл'tsаy.

сlаudеEё8lёmаdеаn orisinа] ookjn8 n сoреnhagеn,

Тhс аnswеr ь nrаt мr Bб8]6 wantеd o bсsurс hat hс dссisioлs tсy madс wсrс basсd oлфс iDt.rсsts of ссopost as a}holс. and not oлоaiсс Po]itiсs, hс Aгсtiсoссап s оnс оfthс

few taсes in thсwor]dwhсrcyouсапnotgсtamobilе phoпс signat,,ilrс mапаgeв wсгсfolссd o wo|t oп thсiг.с]atioislrjps ithonсапothсг,аthrГ hап еeling n touсhwith hсi.сoпРanу hедdquаfiеrs асk hоmе' As Мrв€lё said. ,You сxnnot IееPbесаlsе 1 Ьalwауs ightand onсаnnot etoutоf 1hе oal ,sowhat hаррens?oп i8hl.youmаkе tеndsagаin' ou аrgue gain. ou disсls businеs,Fош days aLer'wе hаd a stfuсturе, t ma} nolbein thеmanаgеmеntооks. пt t wоrks,'

Iiъ сеrtаinly оl n $e manаgеmеnlоoks,Usuаllу when а сonPany ъ асquiEd by mothеr сomPmy' t ъ notаllowеd to kеep its own brands' GeoPost tаkes а d]fferenr

appro!сh. t al]owsасquted сom!шies to keс! ftеiт owп brmdsand dеntities аnd aьо al]ows theп to mаkс mшy of thet owndесьiols аboпt. аy.wшсh есhno]o8yousе, o balаnсеhis1oсаlauronomу.Geolost nееdsa stron8сo,шoл сu]ture.whiсh is whyit spеnds loi of time o! tеаmbu]ldin8 сtivitiеs, s Мr Bё8lёsаys..What фрs theсоmpa.y ogеIhers olr stюng oФomtесulfure,Tо romotеlratсulfure'we o а ot ofthjn8s. omеt]mes

A right B Wгolrs O dоesп s.ry2 Маnа8ers odd nolсal] hеirhrаnсhofthе сOmраnу

A .ight B Wгопg с doesn,t ayз Iп 200з,Gеоpostwаs thе агgеstpаIсel соmpаnу1п

Еuгopе.A гighl B мтOng

4 сomраniеs сquirеd y Ceoрost гenotаlloп.еdоkееptheiг wnbгаnds,A г]ght B WIoпg

5 AlсohоlWаsbaпnеd nthе boаt,

Аdaрted from the Fiлал.iаl I,imes

6 Сomраnies сquirеd y Gеopost o nothаvе o use hesаlne есhnо]o8y.

А r i8hL B Wroп87 сlaude Bё8lёьеliеvеs that Cеoрost's пrапа8еmеnt ty]е

should bе аdopted bу otilel сompаni€,B wlong с dо€л t sаy

Disсuss nрairs. maginethаtyouneed o mаkesomekey deсisions аbout someth ng Iike he Geopostmanаgers e'g.yourstudiesor your uture areer).Whiсh ofthefo||owing o you think s the best wаУ o doit'?

с!r awаy to а diffетепtрlасе (€en jf notthе ArсtiссirсleI] to think а]оnе.Co аwау to а diiiеrепt рlасe wjtlr onе or two fгiends Оtalk аbout t,stау inthе sапе рlасe аnd аsk as mапy сo]]еа8ues/fliеnds/f апily as possibl€

Not ftink аbout t аt ?ll аnd hopе thе аnswегwil] сolnе10you whеn yo! агeаsleеp'

A пgl1t

ТaIklngo nt

с do€tl,t sаy

с dоеsn't sаvrrgnr B w1oпg

0Ltofthe ffiсe



Developingontaсtsz*l

Grammаrworkshop

Presenteгfeсtnd аst imp|ecoverthe diа|ogue e|owand |isten o a сonversationbetwёen wo businёssassoсiates o find out Whiсh

Listenаgainаnd сompIete heirdialogue'WritethemissingWord(s)n eасh gар (1-11).

so how on8l haуa, a|r2'aar, wi..ЬМaцnеDeveloрment]

B Foтаьоut woyeаIs. 3 With hеm n thеаutumnof2004.

A мm,,, аnd4 ,,, you5 ., ' . oмilапbefoге?в No 1hаven,t. 6,,, .,' 7 to vепiсeЬefоге,houghA Ah. Whenwаs hat?в About hreе eагs 8o,ltWаs ust oта roliday,W€

8 thгee ауs n vеniсeаndthеnwеwentdown оTusсаny'

A Love]y,O9 ,' ,, 'youl0,, ' ,,пuсh ofthе itууet?в Notуe1,Ill ' ,,' abit around h€сentrе astniglrt,A Еr didyou sее hеshopp g 8а]lery?B oh yrs, t,s wоndeгful'

GettingtаrtedWorkwith аpartner Lookаtthetopiсs in he box be|owand аnswel the oIlowing uestions.

. Wliсlr thтeе оpiсsdоyouthink аге heЬest о stаItсonvетsatiоп ithа busiп€s p€soпуоu hаvejustmet?

. Whiсh opiсs s it b€t€ not o talk about?

оheсk youranswersаgainstthe rаnscript t the baсkofthe book.

Putthe missingwordsand phrases{1-1 ) n hecorreсtсoIumnЬeIoW.

ь^^r,. ^г lr |mc

botlr kDoW pоlitiсs

tlr€eсoпomy тесепtеvепts пtheпеWsfood aпd dlint тeligiопhobbiеs sрoltii]nеss tгаvеl аnd holidауsmатгiаgе

Pтesenrperfeсt Pаstsimрie

havеуau L,e€ 6тaft'еa

58 Deve|oрingoпtасts



Studythistime|ineWhiсh

the diа|оgue.

ц'.- . . |,veWorkedWithMаrque Deve|opmentor wo уeаrs ' .- . . ' . - . . . .\"

ц |hаven,t een muсh ofthe с i tУ et,

200з 2004 Last night NOW 2006)

IwaIked .oUnd he сentre аst ight,

ls tartedWiththem n the аutumnof2004'hаd hreedаys n Veniсe hree earsago.

6 Rёad these ru|esaboutthe use ofthe presentрerfeсtand pastsimр|eаndсomp|etetheexаmp|es(1-з)With entenсes rom he dia|ogue.Use the time|ine o he|pyou if necessary

Та|kingointWork Witha pаrtner nd magine ou are businessсo||eаgueswho have ust met.сhoose one ofthёtoрicsfrom theGetting startedeхerciseand startа сonversаtion. sk onequestion n thepresёntperfectandone nthe раstsimр|e. аke t n turnsto аskаnd аnswerquestions.

r Youus€thеpгeseпt еI1еcthaL,е pastpll|tiсiplе)o tаlk about om€h]пgwhiсЬstiгtednr hераnаDd ontinuеs пtilnow:

I --- ,-- - with^|a|queeUсlopmеnr?thереIson ti]lwогks orмаrquе Dеv€орmeпt]

Youaъo usе hеpresent erfесtwith imewords hiсh пеаndt any tiпe in yoltrlife,2 ' ,,' ,, reforc?atаl1y imе nyО r ]iie]

Youusе hеpаstsimрte oга timеWhiсh inishеd nthе раst,з ,' , last лl'8лl.

Grammarorkshop

Present erfeсt ndpаst imp|e,l sometimeрhrases reusua||ysedwith hёpresent

рerfect eсausehey а|k bout timeWhich ontinuesto.now'. thersareusual|yused ith heрastsimр|e ,ёсauseheу ёfer o a timё n hepаstWhiсhfinishёd eforё oW, tudy he o||owingxamр]es.

I'veWorkеdог аmsun8,, , ' ,,, 'W A , e o р A Ad рWb i ( l i , U lL ч р o 1 s | l р . J o wе d ' | o 8 р е r o | | г ' | l ' Р , , , , , , ,l staпеdworkiпg foтAbbеy Nаtioпаl ..' .' . 'shе hа .t sепt nthе sа]es еpolt . 'наvе you stay€ iпthis hotеl ?

оomр|ete the fo||owingdiа|ogue bуWriting the verbs

in braсkets in eасh gаp (1-8),using eitherthe presentperfect orthe past simple,

нj Nаdiа. ] r ,]а/аi]]t.qл (notseе)yоu ioгsomе timе,

No, wеll, wе 2 (just inish] moviлg to а new

оffiсе, Wе'ге now ьas€ jп sсalпоге stra.t'

I23456

3

Prеsеntpеrfeсt Pаstsimрle

а]геаdy аs sоoп as ]еft sсhоo1befoгe lаst попthfor the аst fivе

уeaгsin 2002

jlrst tlrrеe еаrs 8o

" ,P l . u . e w J - g r ee r l

sinсе2002

2 NoWdeсideWhiсhof the timephrases rom he tab|eсan сomp|еte he sentenсes(1-6). here аre two orthreeDossibilities or most ofthem. Wfite onepossibiIitУn eaсh sentenсe'

A oh геа]lу?ow]oпg ,, ,,, .,, .you.' ' ,,, ,, '(Ье]

B Аbout lшеewе€s- Wеa ,, ,,, ,, (movе] n Apri]t7. t Wasmаd,Wе5 ,, ,,, lhavе о]расkеv€ytlin8 jntосrаtes nd wе stili6 ,, ,, ,,[поtL ' р ] Р d J ! \ l е P | е | o ' " l p e о p | "

A Butyou'rе еl1lеdn rrow?B Nо, hаl's hе Ъing' /e l i l]

еvетуtЬingеt'

B

(nOlunpасk]

DeveIoр]ngontасts



Networking

RеаdingNelt,or/.nЦishеpгoсess f пrаkjn8 usinсss опtасtshгou8hmееtingреoрlе, t саnьс аgoоdWaуoffindnr8 ]iепts г nеw stаfioг еvеnа new ob''l Wolk With partnerDeсidewhiсh of thё o||owingou think s thё best

р]aсe оr networking.сonferenсes рrivatе artes tradefаrs trаning vents

Look аt the headings a-d)forthe irst ourpаragrарhs fthe artiсle. kim thetextаnd mаtсheаоhheаding o the mostsuitаЬ|ё аrаgrаph.Write Coпpапy асkgrouпd

Ь

the parаgraphnumberin hё boх,

Thеьеstwаy o ind husirress

A fiхеdаsendа

Aп ехаmрlс lа пееtilr8BN].smissiоп пd еthos

г^

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вusin€sNetw0lkJrternаtoпаl,orBN|,sanorqаnisаt]оnWhjch e0аnn а| j tor i ia 'sAbut as оW€раnded tоmanyоtherountr ies ' thedеa tthe rqаnisat i0лs hаtmembersreаt e us]пe ssfo r€aсhtherthroUghelsonaI

вU51NЕ55NЕтшoHK NТЕвNHтIoNHL]t s7.Oo n а сo|dWintel orningаnd0peopleaсеeасhothеr сross Ьreaklаstаble nа London IoLеl,Aftеr оme hort peeсhes,he аblеs re uddenLyl:vFo[э' iv Vа) se|s IbLsinеч\а|d5 rераsseoаround. fter his,eасhpеrson tаndsuр orexасtlуonе minutе, heу аlkаЬout hеirbusinesзesndWhаtkind fсоntасtshey le ookingorthаtWeek.ohn

Hаrris 5 аn nsolvenсурeсiаlistWho s looking oranyсompапyfth finаnсiаldiffiсLrltiesho oUldusehi5sеrviсеs.аnetl,1oorеunsа сake.mаkingusiness ndis looking orсustomеrs' fteI he5рeeсhes,hе40pеople tanduр togethel ndWalk round he aDlеsgiving utpieсes lpареr. heseаre eferrаlsliрs,providingtheаmes nddrtаi|s fpotential' L\to-lе') r lol ld' ) . lсnд|\4oore'ore}an.p .reсеivеshe лames nd сontасt umbers lseveralrеlаtivesWithbirthdауshat nonth.

Т|ris5 а meеtiпg f вNIor Business etworkInternаtionаl'heleаIе nanyWаys or businеsseso

adVeftise' ike еLemаrketingr mаiLshotsut he bestfоrmof рrornоtions Word-oЁmouthесоmmendаtionthloughnetwolking. f сotrfse, etworking.аnаkepiасeаnywhеIe;t trade airsand сoniеrenсе5r onthеgolfсourse, ut he mosteffiсientWaу o networkis to jоinаi olgаnisаtionik'" hi5. his 5 beсаusе h€only еаson or hesemеetingss to mаke ontасts.тhе suссessаte ofthe refelrаlsрeaks or tsеll

Aссordingo the igUres.vel75% fthem urn nto

BNIWas rigiпаllyoundеdyDr Vаn isnern he ]sbut t hаsnoW рrcаdo mаny ountriesn Еurоpеsuсh 5 саndinаviа,ermаnynd раii аndаl5o oAL]stlаLia.t5 im s o providеnenvironmеntnWhiсhbusinesseopleаn et ogethеrnddeveloph€personаielаtionshipshat €d to business.Whenn€W rnembеr5oin, hey eсeive сald ile o hоldаllthenеW usinеssаrds, badge nd lаре| in.Withthese, hеyalsog€ а guidebook ith пstruсtiоnsn,howto be а goodmembеr. ulemЬerslso hаVеассessoа librаryinetworkiпgip5, l l leсordedntаpеs. N|ъmotto s .giversgain',hаt s, f Igivesоmеoneusiness,hen heyWillwantogivemeЬu5inеssn rrturn.

BN]meetingsollow highLytruсtuledrаmеWolR.short еriod f.oреn'netv/orkings ol lowеdyWelсorneрeeсhеs nd ntloduсtionsrorn he eаm

lеаdersnd hen y heeхсhаnginglbusinеssаrds.Nexi,membе15ive heil60 есоndpeeсhesndаftеIhаt, he yntroduсenyVisiiors, ho an lsogivе реесhes.hеn,hе eferrаlslipsrераssed.fаmеmbеrаsses nmorehan hrее ewbusin.Assсontасts'hegloupаllс|ар. or iveor morе €elаls,thisbeсomes stаndingvаtion.hem€еtingWindsuр With prizеdrаW,

60 Deve рiп! oпtасts



Тhele s сеrtainly o shortаgе fenthusiasmorthe orgаnisаtion.аVid lаtel аUnсhed is Web

desigп ompanyjustmonths

gond;thas

now P' пe oгeo[тlеbU5,e5tn rF Pgio1.Hеputs hissuссess own lmost ntirelуo сontaсtslormed hlough hе вNImeеting very ridаymorning..|tъikehаving reаlly ood аlеs еаmWorkin8olУouWeeknWeek ut,hе аys' usаnKаy, he owner fа publiс еlаtions onsultаnсyaglees.|tъаbout еveloрinstiendshipsndtrust o thаtpeoрlehаve heсonfldenсeo pаssonУoUr аId'.Dunсаn ill,owner f а рrintingbusiness nd ваrbara ishopWhoownsа fаmilуflor]stry Usiness, оth eportdlаrnatiсises nturnovelinсеoining N|. orthe housand5l

rnembeБWolldwide't is definjtelУomethingworth etting p early or

Now reаdpаragraph5 and Writeаsuitab|e еаdingfor t nthe spасe be|ow

b Whiсh o{ he o]lowingdoеs not happеп аt а BNI

meеting]IntroduсtioпsЬy t€п leаders individuаl

speесhes гommemЬеrs individuа] sреeсhеs rопl

l.isitoгs tеLеphoning otеntialс]i€ts / а сomреtitiоп

with а рг]zе' W i о | \ e t u l l o " | s doв \ | 1е | b . | ' п o l I e . " i , р

lvlrrп thеyjoiп? Сагd ilе / bаdgе/ hаndbook / taре

with nеtworkh8 adviсе

VoсabU|агy

Lookthrough he artic|eаgain nd, using he contexttohe|p ou' Workout he corrёсtmeаningsofthe fo||owingWordsаndphrases n tаliсs.сirсIe he сorreсtаnswer

Pаrаgгарh| А fr '!."".

'" .q,veгyquiet,

2 Pаrаgrаph2: mdlls/tols аWаyoi аdve(ising а tyреot ob.

з PaгаgгарЬ :A 'toftois а поtеbook а sауing r slogаn,

4 PаIаgrаpЬ : A slandlл8 ,d.lonswhепpеoр]e tаnd|р lоp ,o|е . | | e ' рдopРs|rduo|o p

5 Pаrа8raph : Win.lsuPmeаns е8ins rпds,6 Pаra8rаph :Puls ttis su..еss oDn o mеаns links it

ь саused У/ losеs,7 Pаrаgraph :rveek л u]eek utmеаns vегyм.eek

еvery vo Weеks.

Та|klngoint

1 Work nрairs. fyouаre Working, isсuss whetheryouthink networkingmeetingsWoU|d e gоod foryourсomралу. fyou аre studying,disсuss whёthёr

you think пetworking ou|dhе|pyou find ajob.

2 Readthe ro|ё ard аnd рreрareWhаt ou аre going о

4 Paragrаph5 namesseveral ypes of businesseswhiоhhаvebenёfitedfromBNI mernbershiр. ookthrough he раragrаph пd deсide which of thefol|owingusinёsses(1.5)аreлotmentioned'utа(Л inthe box fthёy are not mentioned.

таsklip

You hаvea readУprаоtised саллl'g a text o finсlnumbers.somet]mesWea so need o sсan a text o see f аn temsthere r it is missing orеXamp|е,e nightсana Istofnanes n a rеporton а rneeting o nndout f aperson

сross out he tems nthe istasУou ind hem n the textаndseeWhiсhs eft' Youareattending mеeting fBN and havetogivea

one mnutesрeeсh o ntrodlrceourсompanУ'stlldents n Work hoL]|dаk аbout he ownсompanУ.tudentsWhо resiI studУing houd asktг]e eacherorsomе пforrnаtionbout п magnaryсompaпУ. аddton oУourсomрanУЪanаctVit s' deсideWh h oJ hе o|owing olrsholrdnс ude nУoUrsрeeсhIstaffngeeds;eхаrnр s ofsаtsfied |ents;futurerojeсts,

Remёmberyouhaveon|уone minutёexaсt|y, oth;nk arefu|Iy boutwhаt o inс|ude.Work ngroupsof threeolfour and tаke t n tUrns o |isten o eaсhother's peeсhes' WhenУouаre Iisteningo the othermembersofyourgroup,mаke notes on Wаys heyсoUId mprove hёirspeech.

l apliпtiпgьusiпеss

2 а сateгiпg usiness

4 а wеhdеsi8lr ushеss

5 а fLoгistгуusinеss

5 тhe answers o the fo||owing uestions a-с)are nparagrаphs,1-4' oreасh question,deсideWhiсhparagrаphto ook n' then sсаn ittofind thёаnswёr.сirс|e he temnot mentioned.

а Wliсh aгеа s not mentionеd sol]еwherеBNIopеГаtеs?sA / ЕuIор€/ theМidd]еЕаst Austrа|jа

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Deve|opingсоntac



GulturalssuesGettingtаrted,I Work n pаirs.Rёad thе o||owing efinitions' hen

disсUss hequestion beIow.

сultu re . a. hе ustoms,nstitutions ndасhiеvеmепts fa partiсultrт ation' pеoPleoгgroup

сu|tural аwаrёness . л. hе aьility to uDdeтstаndhесulturе of thеPеoP]е ouare meеtingandьеЬavе

ноW mportаnts ]t or |rusinеssеoр]еr hаvеgоod

Rёаdthefol|owingstаtementsаnddeсidёWhichyouаgreeWithmore.Disсuss yourideаsWith our

, Idon'tthiпk hаt tudying if ferеntu|turesis Vеry mpoi.tantаnУ ore.тheWond s аmUсh mаl|еr |aсe han tWаs i f ty eаlsаgo,ЕngI ish as beсome n nternаt ionаl|3ngUаge,nd mаny blаndsаreknоWn loverthewоr|d, U]turа|i f ferenоesэvebeсomesmа]e.аndpeope hаvebeсome

mores imi|аrto aсhothrr ' ,

,тhё fасtthаtthe World hаs become

sma||eг eаns hаt l ]smore mpoгtаnttokлoWаboUt othel сUItUres, оt Iess.Peop|e t i| | rowUPwithin pаlt iсu|аr

сu|tureаnd they аre sti||greatJyinf|Uenсedy t. hat hаsnl оhаnged!st

beсаuse We nowhaVe internаtionа|brаnds лdаn пternаt ionа|аnguаge' ,

CuIturaIwаreness

L sтenIng

1 Work with a pаrtner' ou аregoing o |isten o аninterviewWith hi|iрвaker нe runsaсonsu|tanсусa||ed ALDAwhiоh givesаdviсeаnd training nсu |turаl Wаreness.Whatkind ofthings do you thinkhё wil|giveadйce аbout?тryto Iistаt |eastthree.

I

2

24i2 Listen othe interviewаndputа ('/)neхttothetoрiсsinуourIistWhiоh re meпtionrd n he nterview.

з Work nрairs.comр|ete he sentenсёs 1-7)belowwith heоorreсt ountryor regionfromthebox.some оountries аn be used morethan onсe.UseWhаt ou remem er rom he nterview ndyourownknowledge.

I |D t|с U,<.аЛd |рЕhe|nЕqfрPl'' реoрle lаndabout50-70сms wаy гomеасhоthеl

2 ln ,, ' , аnd ., ,, 'реop]ееndto stаnd ]{rsеro еасhotheг.

3 Thеse ultuгеs ]sO геfегmоIеd]гесt yе сontасt' !tin most аrts f .. ' ,, ' реoplе rе|ег inimа1yе

4 ]n ' уoushou]d ottouсhрeор]еn thеhеаd,5 In ' ., ., 'alrd,' , , thе

t'usiпеss ultuге s moгe аskoгientеd,In .. ' апd , ' , ' , ' the lsinеss ultuге

bаsеdmorcoпpеIsonаl e]аtionshiрs.7 In .. .. .and ' peoplеtепd to fее]tlrnt

Asia сh na ЕUropeGermanУ Lаtn Amerса the "4 d|eЕast, o : , . , n , oо"

" d" , ' "

, o , l h " , ,, Joр .Тhа аnd theUK theUsA

62 сu rга|issues



244 Listen o the пterview gаinаnd сheоkyou answersto Еxerсiseз.

MаrketingnGhina

Readn

1 Wоrkwith а partnerRead the firstthlee sentenсesofаtёxtfrom a bookabout se||ing nd marketing nchina and disсussthe questionon thё right'

A пUmbегоГbusе$ PеоP]e геamolmаГkеt]ngthе

рrod!сt n сh nа ]lstbесa!9eolrhе зzeo||hepор! аtion,AгLеГ . hс сoL ]t.l .ontаnsа b on Possb]ёnеw unomсБв!tofсolrse ' th gs renotа5smрe

Wl1-v oуoLr linkjt сouldbе difliсuLllomarkеt ouг

рГL]duсtuссеssfullyn сhlпa] Tгу o hink оfil l.аst

Flead he o||owing uestions 1_4)'hen sсan thёteхttofind theаnswers'

таsktipsсaл or heunderined ords'When ou ind hem' eaсlthesentenсeo indou1 hе nswer Уou ve nChina, ouprobablуnow omeoftheanswers, ut t s гnрortаntoanswerheqlrest nsасcord]ngothetext

l r , ' ' ' r i ' l . " l oL "d' r I ' | oa IL ' o | | . r ! " J

WЬеndidцеn oреп (s Iirst toгеn Bсi]ins]Whаt s lhe mеaпjпg l lhесhшеsе voгdДs?What s thеInеanhg ItЬenumlrег8 n сhinа]

2з

Мarkеting гrChinal_ гnlyWth manytyPr'ofProdLrсts,theагgеn гod!сeв|_ arc сh nеsefгmswho hаVe reаdyWоnаr€ рагt'ofI the market, .lееd,mапyod hin.sе .omрanies L]сhs

ТoitRеnТаn8,а haгma.et,tа| оmPапywh сh dаtеsЬас(to669' .е now еn]oylng renewed ор! ar y

sесond|yапyomрanуWh htгe5to move ntoа toгеgnmaгket eеdso nudythe 5t!аton аnd.! turеofth2-t

сountryТhъ сегtаnIthe саsеwth Сh па ГlаiyiitеГnаtiona omрanLesgo tothеmarkеr''ihthег!s!i:ralrвe |рюd!съ t'Ut hеу iпd hаt a5 heyа.e thс P..nL].1sао not sе , keа hе swеdьh iJгnt!ге аnt oрenеdn Bе]ngn 999 ЬUtno|mаnуPеoPе Ьouвh1thc!гni!.е t5ееmedtoo еxpеns е oг сh nesе lnomеБ aпdpоssb / d n .оt

арPеа]o сh]neзе аstе,Pгiсngь not hе ооy ssrJе,omPanies so eed ro

сons еr whal deаs liomeгs ftоmа d ftегеnt uLt!rеmlghthаve boutthef ргoduс|Whаtmагket.gexрегts аl Pгod!сtPositoпLng, е Bеeгs hе d]аmoid omPаnxpфvd. аi]nteЕniпg xamрtе fthъ |n heWen' d аmoпds .e a slmbooГюmаntiс ovе ndаpPeаг i Wеdd;i8.ngs, owеVе.thedеаol гomanсе а ffеreit nAs a аnd o Dе вееrsdесided

t.эрГеsent]amonds 5а symbo] f haгmonу ndа аn ngгelаtionshiраtherthan veТhе гсh]nе!еТV аdsshowеdhlsbаndgv пg hь Wfe а а]аmoпd t hег wedd ngаnd hеnmoved оМагd n me to show hе o ]owngyеaъ of а оng,hаPPymaГГagе,,HаГmony'oraсkolсonliсt (hе i сh iеs€ь avе.y mpoгtantVa!е n сh пesе !|tLrreаnd е BеersWеГе егy uссеssfllin sngth s dеа o marketttrе.Prcduсt

B.апdng 5 eгy mPorъnt i сh na сh nеse oсеtytгаd]tiоnalуasmaлy еVe]snd hеPoses]on ofа раl.tiсUг

bГаnd alr how ouгP aсeW hlnsoсеtt Hоweveг' n аnyсoLrntгу,сomPап5 nееd o takeadv.е onWhat hегh.аndiаmе soLrndsikе n сhnеsе o. fPеoPе сanргonolnсе tSоmetmе5а 5uссе5sf! гапd amе аnbе сгеatеd у ыightlyсhaпtng hе oг g|iа iаmе to сhinеse'G |еtteгмoБ' foгеxаmPе sеthe h nсsе ame]] .] i nсhi iеsеmeans.!сky, сh nеsе omPаn 5 ryngto *рогtth.lг Pгoducts'

ofсo!Ее, havе o th пk aboutth tooТhе сhine5е|еi. gегаto.Ha е. hаsnot bеeпvеrуs!ссе$f! goba y рагt]уt sеemsbесausеWenёгпегз id thеnаmеa ffiсUlto

]nа сo! |.I Whсге he Wг ]ngynеm s basеd n 5ymboъ'1 5е5реса mPо.tаntio hаVе mеmoгаbе ogо Alogo'i/th а Pct!ге kеshе orAPple s kеItoЬепro.ееffeсtvе

. , 6 ' | , в P o P а i 6 5

азc еed tо beewaгеоfthеoр!аi dеаsаboltsome.o ou Rеd'].oге!аmрlе t.аd o.а yа !сky сo]o!rWhiеWh е sthесco!гoГdеаthаndtгаd]Liоna!yseenasUп!сky'B Ueаid ye LoWsсd togеthегсаn so s!8gеn dеath.sothсоmbinаtons Ьеn avoLdеаn ogosThs s beсаusе t atгаd oia fL]neГа giftofmonеуWаs ftenPut n ayеloW

еivе oреwth а tr]Uetгрe,| . . " . . , o P o D , . mDqs L " , ъ

е!аmрe the пUmbеГ ] , ihought0п]Uсryi somewestегпсolntге5'Fo!г ь сoпsdeГed ]n|Uсlу сh nа аs tsoUnds ke

. / o о , o с ] е " | Г , o . , о " h е o ' . ' | , , d , ' L

n!mbе[When he аPаnеse ePartmёnttoreYаohan pеnсdii Bе]ing hеPeгsoп е ingthеPensP!t a рrсе of88 в88ylаn oп oпе еxpеns е go]d еnThъWаsa okеo|сot]гsе,bltit mаdeа Wоndегf!]takng o пt oгthе сlstоmeгs'

сu|tUrа|]ss!e



Reаd thёfo|lowing uestions 1-4) nd under|inethe eу Word n eасh.тhen sоan he text agаin or the key WordLo ind theаnswer o eасh Iasк Ilр

] Wheп Wаs hе сompаny [ongRеnТаn8 ouпdеd]2 h сhinа What s thе trаditioпal r1eаnin8 fthе сoloLrrWhitе]з Whаt l.а]uеsdid Dе Bееrswaпt сhinеsе сustolnегs {r ssосiаLе

тexts ike h s Whiсh а k аbottgeлerаltruthsUsua| give nаnу pecllсexаmрles'oо,Тounderstandhetext,t sifrрortаnt omаke he сoпnectionbetweenheeхanrр and heрointt

Workin раirsand disсussWhyУou thinkflowersmightnot make a good рresentforbusinessсlients.

Reаd the restofthe Iinemаnаger,s ep|ytosee ilУour deаsarementioned. re thereаny reasonsdifferent rom he onesyouthoughtof?

with thejг diаmoпds]

Тгаditioпal]у'whаt Wereye]lowаnd blue envе]opesused fol]

5 WorkWith partnerand isсussthe nformаtionnthe extWhiсh oufoundmost urрrising rinteresting.

slrmе ntеIпаtiопа] оmрапiеs do not r€еаIсh thесhirlesе mаIkеt veгy Wеl]Ьеfоге аuпсh1п8th€l

кпowledgе ofthе mеаniп8 ofsom€ numbeгs п сhinасaп hеlр to attrасtсustonrеIs,с o ' l e ъ d I o l l o n р , | | P , , n ( \ n | . ] l e \ e , O n g

suссess lulаgаin.somе сhiп€е соmpапу nаmеs аге dilIiсuLt oг ov€s€sсustomегsopгonouпсе.

soпl€ Ьrаnd nаmеs сап Ье сhапgеd o sound molеpоsitjvе п сh]п€е,somе pтoduсtshаvе to hе 8n,еndiff€ent assoсiаtjоns nсhinа lrom in thе West,

It саn be а good deа fOг oгejgпсolпpаniеs о u5е apiс luгe s t h€г logo'

тhe text on рagё6з Usёsdifferent omрaniёs оi||ustratets points. сan thetext orthe names of eaсh ofthe compаnies a-g) n heboxon the right' hen matсhthe сompаny with hegeneralpoint 1-7) hat ti||ustrаtёs'

а Gi]l€tе

b lkеа

с shel]

d Yаohаne TOngRеnTаngi Dе Brегsg Haiег

Giving ifts

Voсаbu гy|fУougo on a businёsstrip' t s oftenа good deаtotаkeaргesent foryоurhost.Whiсh of he fo||owingverbs(1-8)doлot сol|oсateWith giftorа preseлt?

] gjvе П 5 сlosе П

2 тесеivе П 6 wlар П

2 NoW eаd he beginлingof her Iinemanagers rep|y.

Фt'J] m,$ / ф:. ': lмаi ьot!' с4 мi|

]uir

||'sdoubtf! Whelhelf|owels mаke a good gifl genera]Iyfolа

3

3 aссeрl П

4 оpеп П

- Г l

8 fastеn П 4

Reа ln

1 Rёad this emai|Written y a new sales representаtive

to herIinёmаnager, sking or advice аbout akingрresentstoс|ientson hernextsа|estriр.

$ Lэ - \ l . 'seй/Reсv Adйesфs

ц]r

l оilеnha\€vеry iLllе PaсeЛmу цggаgс ndl don'tвant oс.п]'a.Е ifl rоmmу соu.tгу s}'еII' oцldn.tIjNl bu! mу сI1еnlsomе owеIs ftсг aгri!с]

Ф.Rl ]!N д

/Ф

i..n lficаiьoх.s сdм'| lunr

,, Agoodbu nesspresenis sornething hiсhWi||erп dуour entoj your omраny' |owеrs on,t o his' olсоUrse' eсaUse heyon|yаstаtewdаys,

Аnother robem w th |owerss hаtdiflerёnl ounlr s havediflerentrаditions boui hem, ol eхаmр|e, Еrапсe r|ta|y,oushou|d otgivechrysаnthernms as theуаrеassoс аtedW h unefa|s, i rea||у bener o ry o indsрaсe nyour uggageorsomeitr]ngrorn o!rсo!nlry

64 сu !ral issues



L|steП gb ] | ' " 8 i 8 | O L ' d D | , о с d | | ' 8 . A . \ ' ' \ Г i i

B.rkеггOm АLDА about8jvin88]fts r аp.п.

25,1 Flead hefo||owiлg otёs, hen istenand Write ne ortwo Words п eaсh gаp (1-9).

тextsare easierto read fУоu hinkabouttheсontentfirst'тhefo||owing ext sfrom aguidebook aboutdoing business n Fin|and.Workwitha рartnerаnd

make а |istofwhаt youalreаdуknowabоut Fin|аnd'thinking bout he ol lowing.

сounry аn(r Лmnте

iапrOusoпpапiеshjnt: oьi lе hопes]]

skim eaсh sёсtion of thetextquick|У nd сhoose theсorrёсt heading а-g)fromthe istbё|ow, here sone heading hatУou don,tneёd' Write heсorгectheаding n eасhgaр (1*6)'

NоWWrite omesimi|аrpieсesofаdviсe aЬoutdoingbusinessn

Уourсountrysing t eastthree fthe

hёadings а-g)'

BusiпessпFinlапd

Rеа 1л

2

Work With pаrtneranddecide WhatWould e a

gоod present romyourсounLry оgivё o а businesscontасt romoverseas.

а sпrаl].]kb Таsk oI Iеlаt]ons]iр осusеd].....].дr.д].дl.

d ЕпtеГtаrпjn8

F nnish eope tend o be Verypunсtua|ndаisоеxрeсt totothers is ors hоu|dVо аrrVing te' sthis s

V]sitors renornrа]]уtвkeno rеstа!mnts, |thoughn

Ьusiness ile, ong unсhesаrе oiоommon, innishhostsmaya|sonvitеheirguests o thesаUna men ndWomeigoseрarаtey) лсl s рo]ltеo ассeрt,

е соmmuniсatjon t-v]ei Pastiпеsnr Finlаndg Attitudеso imсkеерing

ii i.* * '!,.^,'+n''Uа' ;": :.,й"^+ tlфese tiфs] cav"Р^ч wtNфs reФ @ ^э ' , .

?n Pвa^Бe"Аsфt" !rb +

Ьи} wвp1ltts +.ь ]

Do. sф |"цr;.фsa+^;h+| a Ьeфuge

sawdч w9 ,, '" т^Peз"se,

Iloing bцsiness in Finland

1 LеYPaft? ni,]аrj,L,,

Most F]nnishрeор|ewill ntroduсe hemsе|vesoffiоiа||yandg]ve heirfirst аnd |astnаme аs they shаke hands,Aftёr this theyаrc |ike to Ьe nformа|аnd seyourfirsi

2 . __

BUs]nessmeеtngsаndnegotаtoпs]n nаnd tend oЬed .eсi and о thе point,Not m!сh t mе ]s spent oi smatа|korЬUiIding ersonа| elаt]onships. о Finnishb!s ness pеoрle mаУ ee| mpatien1f overseаs clientsspeпda ]ong mе oл th s, Negotiаtionsaregeneгa||yheldn offiсes, not n resiаuraлls,

тhey Usuаiiy pea k direct]y nd сeаry, Un|ike n someсL]|tures 'yes means,yes а id no'meаns.no' , heyагeаlso notemЬarcssеd t]ysi|enсeаnddo not neсessariyfee the need to {i1]а aр п а сonveгsаiion.

Рeoр e jл F п|and re generа||уоrnfortаЬ|eWith i|enсesо there dоes noi а|WaУs аvе о beсonversаiion'Hоwever,sаfetopiсsWoU]dbe thе Weаther' рot. irаve

с!ltufа ssues



TeamworkGettiпgtа]ted1 lv|atсhthesesentenсe eginпings 1-6) nd endings(а-0 o mаkes|ogans

аboutteamwork.

l Teаmwoтk аlvеs hеwork,, . ---\

а is tоhiveа]o1of ideis

2 Thе lrеst rаdeгs пеvег sаy 1, пsteаd '., ! b ,,, аnd doub]es hе suссеss'

45

I

Z3

Desсribing eam

Voсabuiаry,1 тeams a|Ways ave aims theу Wаnt o aсhieve. neaсh of the o||owing entenсes 1-4), nsсrаmblethe]ettersinbo|dtypetoпiаkewordsWithаsimi|аrmeaпiпg o а/rл.Writetheсorreсt Wordnext o eасh

. U.to lU .J .eIу, do| | l i ' k WР ^ |]eP oU

sаlеs rgtаte this mondr,

d

Whiсh one Wou|d ou chooseto pцt on a posteratWorkor nУourp|aceof study? compareyour idea

з of сourseyouWil|wantyour eаm o suссeed nасhieving ts аim.comp|ete he fo|IowingWorddiаоrаm o make differentWords romsucсeed.

' ' ,,, ' ,,, "*Ф

\u....d

I

NobodУ аn sjn8а symрhony

it 'ssurpгisinghаt anbе onе., 'The beslwау ohavеа8oоd

TЕAМ staпds ог ,.

Thegovеrnпent redеtеrminеdto еасh lreilolаg of 2% nllаtion у thееnd of thеуear,We hoрe о асhiеve uгtibеvioeс fгесyсlin8

25уoоfouгwаste y2007.Tlris s а сomputеr аme о teасh tudеntsabout unпiпgа сoпrpaЛy.hejесotь s toшаkеаs пuсh moпeуаsрossible.

.', ТоgetherЕvетуO e

.'. lvhen it doesn,tmаttеrwho is thalrkеd ol it,,,, you neеd аn orсh€tта

to рlаy lI,

(adiесtive)

(oPPositёadi€tivе)

You mаyа|sowаnt o ta|kabout how We||theeammembersworked ogether Mаtсh thefo|Iowingverbs(1-3) n the |eftWith he сorreсtdefinitioп а.с)on the right.

tarаr|2 сompete

з iпtеIасt

а сommuniсаteWith somеonе

b trу tobе more suссessfu] hаn

c асt oтWork o8ether o асliеvе а

pатtiсulаIаjm5 оomp|etethe аb|ewith he сorresponding ouns

аnd аdieсtives.

Now write hreeverb-nounсo||oсationsrom hesentёncesusing he words rom Еxerсise 1.

mсет a.|!t з!!еI,

Noun Adjeсtive

*нint: 1hiпk fwhat hаppeпs o hеveгbaсt,

66 тeаmwork



Team-building

Reа 1nsопеtnnеs omрaпiesгrаn8е еarn-huitdiпgvспtsnotWolkеd ogеthеI еflrlr,ln thе eхl,уоUWill .iпd

tolthеjг stаff' еsресiаlly i a 8rоuроfреорl€ hаveh " d " . i ' о I ( i v Р о . | д | l д J | . b I J | | Ё ё ' , n | ,

,1 sоаn thetextto find he tit|es or eaсh eventаnd mаtсh t tothe оorreсtpiсture{A-Е).

тtДllll.Bultlшl|GU]l|тsG|l0с{llттW0пlsl0lтlr s eve.l s desiqned orgrouрs ol8 to5орeoрe Аttera shоrl ntrоd!.ton onthе histоry fthe top с' раrtс рапtsаresр n intogrouрs o Workon creаt]nq nddёсоlаtng then oWлсhосoаtеs гhedeсorаt].q s boundtobli.q oUi hеаrtisl . Vo!аnd оёltng messYtоgеihегs аgreаtWaуtоbreаkdown bаfriels

Hэts эnd рrotесt e сlоthпgаreрrоvidedA1the end oithе sеss on'еvеryone аkes home аn аVerаge l 25сhoсoаtе5, nа giltWгаррed oх,

!l|li[ 0П|I|llE

PIobаb аbolt 90% оf рrobems WithnIеаms гeтoooWпn oor.omm!п саtoп NoW|rеre the!|t]mate хёrсjse п mргovпgуo!гcommln саl]on | ls PаnidiраntsWor[п райs one регson biпdfoded ndhаs o drvе а.аr агound !гsрeо.oLrseWjth oп у h s раrtпеisnstr!.tiоnз toglidё h]m тhеW]nn пg

раir s heоneWho аnсomрetе ihe.o!гse nt heshodest me,b l tо l

сo!lsе, Wjtьo!t knoсkng oVerапvo1theр lаs t i с a sаndt.ееsWе sеаsobstа.lеs see iiуo! сап Ьеаtthерresent eсordof ,]0m.Utёs 50

TвIlsUвE|UllIneаs!rе rUпtаdventUres re bаsed onlhe s.эnd nэviэп роr1 l orienteer g

Wlrereраrliciраnts se а mар o f пdihe IWаyt]]rouqh Toresl тhe ob]emofаt leэsulehUntistof d |UеsWhclr reshowп nа maрanddisсovеl th eoсаt oп oTtlre reаsurecheзi, Normэiуа treаsLreh0.t аsts эbоutЗ houls'Тosee noиinreоro!р паs о Woгktoqethelw.tсh oUr l imofа геcentevent,heKev n bls .ess s.hоo,s гstdау or900пeWstldёn1sWёhad 70teаms п аn асtv tуthаt mmedi.teVheiрed U l .еW st!dеnts o lormneW

0пUll GIпнI

тrs sа mUs.а eve. lWheleра( с рanis niпа c i rc рауnqdl lms'

be ]s olshэ|ers olr reрreseпtэt еeаds 1heо rсleапd he рs them to rёэсhthe fU рoteлtа sапolсhestra hisаc iv i lY s rесommeпdedforаnVqrouрwno need o сomе toqеther nасoорelat ve WаV nsteэdofсomреt ngWtheaсhother ]soneоl tЬе еWWаysinWhсhааrqe ro!р.аппteгас1Yо! оan'tbeаt t аs а w6уto

bгeаk lrе сe bеtween newсo]eаg!es,

i вtIт l|п!ll|E

тhs s forthe omрапу anаgеrwhoWалts о takеhisstаlfо!t oftheсomfoгtof ihе offоe ttаkesра.e]n abeа!tf! mоUnlan set1inq ndсап b'.bookedfromApr oseрtember о .IbookngsTor аrge ro!рs аre avаiаb]eаtt|rеneаrby сheub|eHote, Еаоh1ёаmsojveп о0 оkелsWr.h theyUsetоb!у rаf1mаkinоqUрme.t rоmiheiпstructor rouрs ave olsethe rргobеm'so v пg s|i sand elerythilrqthеу kп.Wаbout howt|r ngswork o

рlodUсеthе еstdеsgn Alt l reendofthedау' he lе sa rасеon neаrbv ke

Reаd eасh of the o||owing uestions 1.10)' hensсаn the textquiсk|У o find heаnswers.Writethёanswer neхt o eaсhquestion.

1 DLrring hiсhmoпths аnyoubооk ]rе аftbuildilrg vеnt]

lvhаt s the astеstlnrе оr сolnр]еtnlgthе rliпddгiving oursе?Whаt s themаxinrum ulnhег Iреоplewho аnаltend hе hoсo]аteOгkshop?ноW ongdoсsэ trе.suге untusrtаLly^Р|ilt.oэePLrmbеr



Teаmwork

Listening

1 тhink aЬout eamworkbeforeyou istenby reаdingthe stаtements ,l-5)аnd ёсiding ftheyаretrue orfalse.Wrjte fortrue аnd F for alse n he you

coIumn fthe а b|ё.

2 тalkwith a раrtnёrand compаreyour deas,

r lilit

:ц..

Find wo eхprёssions n he text with he verb DleакWhiсhboth meangef fo kлowsomeone bettеr'

Workwitha pаrtnёrand disсuss the ol|owingquestions.

Whiсhevеntwould ouпlost€joy]Whiсhdoyouthink would

ЬепеI]thеstзfI]п ourсompaпy Iyоur eilow tudeпts?

Та|kingoint1 тhinkofateаmthatyou'vebeenamemberofwork,

study or sports eаm). vlakenoteson the o||owing

] Whаt Wаs hе еаm's im аndhowsuссеssfu]wегeOu?2 Did p€р]е in tlrе eаmhav€sресi fiс olеs? 26iз3 ]lоlv simi]аr r dilfeтeпtWеге еoрtr n thе еam?

|Тhiпk аbоuI ехpеnепсе'оaе аI|dpеrsoпa|itу)

4 W" '| \ Р lр .n ]

onЛ i . r wёP . , l , ё |Р r J Iпrmьersj нow didyouso]vе t]

2 WorkWithа рadnerаnd tаke t n urns o te|lёaсhotherabout he teamаnd What tаchieved

10

Aраrt romdrums,What nstrumentsaпyou plaу]п а dlumсirсle?Whаt doрeoр]еweаг or h€сhoсo]аte

Wliсh lrotе] аnрeоpl€stayаt or heтаftbuildin8event]WhiсhpагtOlЕuгopе оеs hеsport

onenteenn8ome rom?WhatoЬstасlеs те hегe п thеьliпddгiviпg ouтsе?нoWmаny еаms ookрагt пtlrекеlvinbusiпess сhool reаsuгеunt?

г^

П

П

П

12

5

scаn the who|e ёхt o findout WhiсheventWou|d ebest forthe following kills (a-d).Write he eventnumber n hebox,

imргovin8 ommun]сatiопki]ьenсourаging аrgе eam o а]lсoopеrat€gеtting gгouр о sоlvеpгасtiса]loblemsWithеquiplпепt

еnсouга8ingrеаtivitу

, : i

щ'J

Listen o the presentation. ссording o the spёаker'Whiсhofthe аbove stаtements re true and whiсhare а|sё?Writeт or F in thespeаkerсo|umn of the

tаbIeаbove, hen answёrthe o||owiлg uestion.AссOrd]пgo thespеаkеr, owshoulda mаnаgeг есid€on шe гightpеrson o oinа teатп?

WorkWithа partnerаnd disсuss thё o||owingquestions.

Whаtdoyоuthjnkаbotlt hеsp€kеr's deаsoгЬuiidin8 uссеssfl t€mslWouldyou o]lоw € su88еst]oпsогсhoosing nеWmеmbеr fyouг еaп?

spеаker

] Thе еаm еаdег houldЬе hеmost ntel]igentеIsonn the

2 ln аgood eап,younееd olsof сгеаtjvе€plе wilhoтigiпaldеas,

з Тhе rrst eаms гe hеоп€whеrе eаmmеmьeгs аvеsini]arреrsonа]itiеs'

4 Thеrе rеsoп1е €p]е WhoсаnЛOtWOгkwе]l n а teаm'

5 Pоoг еаmр1аyerso пotтeaсh rj8hposiiionsп

68



Каizen

ReadingYou aregojng o readаn adiсle аbouta systёm orimproving omрanies,Whiсhoriginа||уame fromJaрan' WorkWithа рartnerтhe heаdingsofthe

рarаgrаphs n the to||oWingeхi аre а|lquestions.Readthe Iistof headings a-g)аnddeсidewhiоh аrёIikely o be the headingsоfthe firslалd the/аsfрaragrаphs.Write1 in hebox next o thefirstpаragrарh nd 7 in hё boх neхttothe |astpаragraph.

Whеп dо€ it tаkеplaсе] ПIIo!1.аn еInp]oУеesut oгWаIdЬеjгidеаs? Пliow impoгtаnts kdbeл oг hе ulurе? ПWhаt.loеs tdlzel? лlеаn] П

Who tаkеs агt? ПАlе thc suggestioпsсtеdoп? П

What kiпtlof lnрГоvеmentsгemаdе? П

skim on|уthefirstand the ]astрarаgrаphs o find outifyou Werё ight'

skim the restofthe pаrаgrаphs 2-6)аndmаtсheaоhWiththeсolreсt heading а-g) n Exerсise1.Writetheсorrёсtpаrаgraphnumberin he box neхtto eасh heаding.

4 Readpаrаgraphs , з,4 and 6 moreсаrefu|ly nd putone ofthe phrаses(а-e)be|owntoeaсh of thegарs(i-v).

а гаthетhапdеаljпgwitЬпаiol сhаn8еsb in '!аnу сomрапiеshеatt itud€is. ifjt isn'tbгOken,

don'l iх t, vhеi€s. . n d i . е i | р o 1 t a l l . U 8 g ' . | L ' . . Р n o , p I i

ап n tгaуаnd or8{rttепd аnd not Ust hеqxаljty ontгol аnаgеIе |аthег hаnа shогt eГiod l bi8сhаngе r a yеагlу

гevlеW1systеms

тaskliрТhe eк makes ornрar]sonsetweenomра']ies h h Lsekаl2e' ndсompanies hich on't,When |]inghegaps,|| i r}dbo- '|A omp"|io. .hdlрdl i 'U|a senl.ru. imaкпg.

5 Work in pаirs аnd discuss the fol|owing questions,. Is thсгe а systепl пyoul сoп1pапу Ip]асе oIstttdy lor

еmр1oу€5 oI studеnts о su88еsl Inрrovеmеnts]. W ' , J l r o J l i l n t . t ' ' , ' , . , | " г l o | | ' | о \ i 8 J

соЛrpапy]Аге thегеапy pгoЬiепlsWith t' dОyou thirkl

b

d

I

I

2

Kaizen'1.hewокt t,;." сomФ tioпr thе

]iPinse пords |oг rll,olаЛd n,./o,l.It refеrs Io а svnеfu |Ф .mаkin8

imPiоvemenc тhiсh аiпъ tо makсslrе(h.t аnyЬUs]леss епrаins tdrе сuttingedge in tеlnт of qпа]it}.'PгосФres'IесhloLogy nd Pfudкtivitl'

Kaizen iпohts а]]еftPlo}ссs' ]iom tоI)nraлаgеmеntо thе с]еаning nd mаirr.tепаiсe statl. Аlyonе саn nrаkс а

su8sestion Ъr mProvеment(i) J

тhЬ is wЩ ]mр]еfunriпg kайсп пaIinvо]ve а сhаngе jn thс ФГPоrate

сu]ture, It has to Ьe soпrсdring that

еnrPLoFes do bесaut thеy know it is

8оod |or thfln лfi the сoпrРаny'notюпrсtЬnr8 wЬjсh thel iо Ьесаuscпrаnаgсn]сntсl]s lrem hat hеynust,()rt ЬigdilТсгсiсс Ьеtweflrkaizеn aпdоtЬег ttenrPts tо сhanве а bБinlss js

Lhаt kайсп ь a сont]nuols асliviL},,(ii) ,' , ЕrоyoDс ь сnсoura8еd tothn* аЬout Lhс ьlsinсss and сonrе uPwilh ntggеstbns n[ im|Iоrcпrеnt i]l

каizen g0rсrаlll |осuses oп soh,nrgа lагgе пnmЪo of lnill ProьLеms(iii) , Usuа]ll thс сhапgs аre todo ]']th inPfuvnrg PГadщtn'iry olleduсin8 WNte, 1п аdditnnr' (iv)

kiizen doеs nоt invoht jtrst ilxji8

Proьlеnт, Еvdr il кnneti]iлg fflls tobе woгkjngусll' stаfi s|]o!Ld ti]l hnrlholv LhеIсаn mаkс t еvепьеtterlл mаnr сoпраniсs wlriсЬ!5е kljzen'teams ot еmРloyееsсап nrссt to tultопvard ind dЬсuss аn), PоssiЬlcsus8еst]ons |оi nnPlоvепrепt nr аfolunr klоъn аs а Quаliq, (bntю]

сirde' Thеre аt alsо оtЬсr lva}т to

сo]lссt сDr olссi idеas' Li](e utt]ngsug8esL]oпoкs in thс soГl{Phсе.

Quitе o{ten аbout 90 Pсг сепt or:emPloveeJ nlggсnn'rs arс im?]eftеnlсd, тhс асtfun houldtakePlасеssoon аs Possiьlс'sоn]сtnnеs hаt sаmedаv (v) , Е1o i| ! Partiсularn]ggеnioл js пot iпrPlсп]спtеd, t ьnnPonаnt |оr Lье спrPlЧ,с. tо kпо\'

Тhе foorLd аs поv&t оn sir]сс !Piпъ

eсolomiс ьoom lr tЬс sесoпd hi]f oгthе tlvсDtidh сспtul'l', Ьut the

PrinсiP]еsо|сoпtnnLоns m|rovflnеnl

afld reduсtbn аIс still i]nPortant tъrсоmPаnt mаnаgе.s nr JaPаn !|dе|sеwЬere,rfi eed' JiPаnеf сoпrPаniсslikеTo].oti light sее nеп аs hс kryto

sti).nrg nеld o|f!l!rе фmPсtitО.s nr

тeаmwork



GettiпgtartedЕпlertoiniп8 ьusiпess liеntпrеaпs аkingУourс1ieпtsоmеWhегeot сolrneсted ilh yourbusiпess е.g,

rеstаuтапt)n ordеr o d€eloр уouг еlаtioпship.

2 Put he words rom he box below n he able o showWhiсh ype ofsentenсe(1-4) ouwou|dusethem п.

someWords саn go in morethanoneсo|umn.

Еntertaininglients

Whаt do Уou hink s imрortаntWhen hoosiпgаrestаurаntor entertaining Usiness |ients? hoosethree hings rom hefollowing ist.

quietgolrdfoоd

serves peсiаlitiеsгоm our сouпtry г гegion

l Youсаnехрlаin y sayingwhаtkiпd of thiпg t is.It's а soft of/ kin,dof / Фpе of fr\it-

2 Yоuсаndesстibeh€tаsteWithаn adieс.',e.It tastеs аItу- lt's soltу-

J o. }o |саndes.г Р}e |а*lе \ -5i.8" .o|'Ddл л'Lt tаstеs tkе сhiсkеn-

4 Youсаnd€сriье iot, jt s соokеd.lt'sgrilkttlbаkeФfтied'

bek€ berry bitter bandboled dessert fried hert)Taw roasted shellfish souTsplсe sр су sweeт

. nеaгyoLrr lасеоf Wогk

. пottoо expеnsivе

2 comраreуour deаswithа рartnet

з Work n pаirs.тryto thinkofthreemore orms ofentёrtainmentouсould arrange or а t,usiness

visitortoyourсity.4 Whаt аre the benefitsof entertainingor the o||owing

peoрIe?

. thеpегson oing hеentеfi;iпing

. theсliеnt

DesсribingoodVoсаbu|аry.l if you inviteoverseasvisitors o |unсh, ou mаy need

to eхp|аinWhаt ome ofthe dishesаre.studythefol|owingWаys 1-4)ofdescribingdishes.

TlTe ot food Adj€tive/соmpаfison

Wаys ofсooking

3 You maya|soneed o giveeхtrа nformаtioпo your

overseаsguest o prepаreor Wаrn hem aboutsomeIoods.Whаtkind otfoods сou|d he ol|owingsentenсes efer o? Use a diсtionаry f neсessary

I I| s q|1\етiсh-4еq9p,r!-

2 lt's verуstron8, ,,, ,,3 Yоuhаve obесатeful fthеhoDеs, ,,'' .4 ltъ veтyhot, ,,, ..5 It'sqlritehea!ry nd illin8, ,,,,6 Ithas otolpips, ,,, '..

Listening

zirNoW isteп o six sentenсesWhichdesоribefoodаnddrinkto overseasvisitors.Foreach sentenсe,name atype of food fromyourсountrythat t could desсribe.

GrammаrworkshopCountаblendUnсoUntabIeoUns

r сountаblепоuпs musthаvеd ог he п fгоntoItьem nthr siпgulаг ndсаnbeusеd п theplurа](е,g'a dess€t, t/.e desserl, olnedesseгis)

r Uпсountаbleпоuпs dо nothаvеa in fтоnt 1 hemin thе siпgulаrаnd hаvе пop]urаl orms (е,8,batter]

70 Еnteгtаiningс|ieпts



,1 вead he estauranteview pрositeаnd ritetheWordsл bo|d уpe n hёсorrect o|umnn hetab|e

r Note thаt sоme nouпs сaп be сouпtаblе oIun.оuntаble' dерendi.g oп ttlе meaпiп8 e,8,5au.e

v]blll уоu likе some souсе. (Ltпсlruntаlr]е]

It'sа l1оt аuсе lladе юп.hilli peppers, сouпtаb]е)

2 study the сhart showinghow the expressionsofquаntity re different orсountаbIeаndunсountablenouns.

L" *.Ь"."tъ"*Jll."*. pЬ.. t" t"Ь"

Ъ""i."* Ji..t", Tъ. -i.- "{ ].""ity

ъ' ' ' J ' t | . ' J t ] ' , "Ь . " t l | . Iе - J " ' ' , " " . .' , J JL " "g . Jp " ' |uL . ' , l ь ' l ' ' ' J . i J l

A lL ' . , . . ' ' ' , | . ' 7 ' |. ' . ' .

' " ' r ,1 , . " . -Ьk' ". it ь р."ЬJiyЬ*tt"i..t'Аs a statter,l сЬоsе tЬеgoa|,.

"Ь** ".].J..J.,,,'p ' ' - \ , J t \ . , ' . | ' ' . р | | . , l , J - . ' , " |

l"ttЬ... ** t"""."J'

1"'.".;..;." l'. tl." J."""lng

."J;t"o"tu;n"J oo ;ttl".l.*.. TЬ""""Р.*.

ЪetterЬoiсe, сcоrJing o е wа]tет't('rtаinсJ

{.,", J{-."t].i"J. "{йlJ.''""ь'""'." .'J"'y

Jieпt save tten out о[tel,

. , . t . - , , . , , . " . t . . \ , t , . - t , , r t . r*]tЬ

".ь'ф"Ь1*,*ЬJ. ] *..t {". t1.. "g1;"t"1Ъ

.sрi."сЬ a"d с.ean' аuсе. l' Jъ"t.'j"y"J Ь*

Ji"Ь,""p""]"llу

Ь" "-t ."..,t" ..J g'... Ь"-ъ

*1.n]. ""t.'itl. t' тl.",".* J-"*ЬJ"."*t

".i".,*Ьi"L "J"

"*J."-. .lJiti"., jц}, ."n",

Ь"**.., *- . ".;"t"t.'T]."pastа 'аs orrс.tly

ф"ъ.аъ"t tЪ.sauсе liпеа t'Th"* ** t".,"""1'

o{ t u"J jt"o"tui".itoo "","Ь "ulr'

normа]ly sеdbut d

в|е.1t еаLо| Ita|unсоuпtаb]e'апda

Еn8lish'еspесiаl]уnWr'пng,

Under|inethe сorrёсt quаntitУexpressions inthefo||oWing entenсes (1 7).

Wоu]dyou likе n fеW d little mole саггots?Thеу рut roo idnyl too 7пaсh ugаI пth€ jttсе ior

You onlу пeеd 11e!, / d lltl1епustaгd аs it's v€y hot,Thеy havеlr'tьгOughtxs rпсnylлluсh lrl€d юl]s,Tlаditioial]y' уo! shou]dsФJееzеаfеu / аlittLеlen1oDujсе nlо the soup.A Lo| f / А irеat dеnL f ouг tomаtoеs8o to thе

r I1ъoftеn аsу okпowi| tуpes f foodапd

d.ink аге ountаЬ]е гuпсоuntabl€butwithоthеIwords t s morеr l r f i . ' ' г i n i р | l l д о

xпсоuntаЬle thelе sno plL'гаl],

I2

з45

соtlntаtrlе

tsin8utаr] [pluгаI)Uпсouпtаblе

сouпtable

1'|rcrеxеrеа Iot of / 1 g.eat пanу /some sеvеrаI а fеa еfiфtуpLaсе|

wеrе thеrcаnуlmanу Ф||ptуpla:еs?

Thегеwеrеn't nуlmanyепpty plасes,

Тhе|е I)as lot of / (Lsrеаt LeаIof /soт|Lе .l littlе Sa|t n thе stluсе-

wаs thеrе Inуmuеh sаlt n thР salrсe.

Тhеrе а5n'tаnу|muchsаlt ll |l1е

7 Тhеygrоs l1 l o l l лrU. i] iсe l1 ] r is е8ion'

Еnte(aining|ients



4

I

2

7I

l0

LookаttheWord in tа'оs in thefol|owing entenсes.Deсide f t s сountаb|e r unоou tаb|e y ookingatthе eхpressionofquаntityаndtheаrtiс|ёs.Writeс iIit s сountаb|e nd U jf t s unсountable.

PuttheWordsfrom Еxerсise4 ntwo |ists nyournotetlookunderthe headings ouлtаble andUncountalэIe ^dd othё| new Words to these |ists if

уoufiпd it diffiсu|tto ememberWh:сhype ofnountheУare.

WorkWith рartnetЕach hinkаboutyouroffiсe rthe

p]aсeWheleУoU tudy аnd the sUppIies/eqUipmentyouhаve' таke t гtturnstote||your аrtnerwhether

УoUhаve enoughof everythjng. sethe |аnguаgenthe box to helpyou.

UsefulIаnguage

DesоribinguаntitiesWehaven,totmLrchspace/stat]oпerytthe noгnent,)Wehaveл,totmanу desks/рens')

] 1hiпk hе has а vеry inlегеslingi.)b.

] hаvе 50 пruсh uсrt to dо, I'l] nеv€ finish Ьy5 o,с]oсk'Thеy havе bou8ht а 8геаtdеа]of nеwеquipnеnI,Just onе лld.hineъ nоt rеа]ly enough oг ouг

A 8rеаtdеаl оftheiг пd./rinery is veгvolt oi

PlеаseсOtl]d ou gi\,епe some dd,i.e?Do yotl mind if I mаke а sцчsestion?I do пot think thаt vеIy nuсh reseor.hWаs

veгy itt]еofttis /urnllДre s suitаb]е Oг hr

offiсе,'n J[ iJ 'd I w l .е-dа ,| leic/pWi,| . h,.Г]|o .,

с'

sаyiпghankou

WritingМг tle]mut сh!lz lvогks oтa GeIпаn €8inееrin8сompапywhjсhproduс€ nтigаtion qtipmеntwhiсh susеd о tгапspогt аtеItоdrylаnd- 1е аs ust еlurnеdflom а business гip oQаtаr'wherеhe dеmоns(гаtedоmел I t Ьa . ^ m n ]пv . c n т . . ] ' ' . t q

1 сomрlete Mrsсhu|zъihankyou |ettertohis Qatаrihost' by puttingone phrаsefrom he box in heсorreсtgаp (1-9). e сarёfuI!onegар does not needаn},thing.

2 |magine hatyouhаvejust returned romа businesstriрto (аcity of уourсhoiсё) o |oоkat some possib|enew produоts. ourhost s hopingto beсomeаregulаr upр|ier o yourcompanу.Writeа thankУouletter oуourhost, imilartotheonen Ехerсise1, nthe |etter' on'tforget o dо the o||owing.

. , l | , |\ \ oJ , o ' | o , l д rhоsJ l J l ' " пcJme" o |л )othеrentеrtаinmеnthеvрrovided

. sayhow usrlul thеvisit wаs

. sаywhеnyouwi]lbе Л ouсhWithа deсisioп bоut hе

DеаrN'IrАmin,

! , . : . - уq . . " - ' ' o ч ' o - '

l I n . | е п | o } d D , е

: : ] , : ] ' : . . ,| о \ Р , ' h F . D J t ; | l | е

,-]" , "

, , -РmeJ' || UU. еэt]| j l ' | lrcs l ' 'Lrъл'roгc ' l ( l Urлithе' ,А| lUl1our tаIJ еrLeхtrе,mеl1ooгtеoo' ind

" ; ' n I hе j | r n ц . J 8e I l I i^ , ' ' U .redrnо|0дy,

о ,' to sеe hеdesаti аtioлpiал ,, , |UMгA\hrJfZin]t) foт аklrgsо

mU(nhле tUsuidеnrе r0U d

l , ,j пJ uе оU r \ PРg J " d i8 ) ' ' u ' d е ( ' ' o l

UlI ul ] rI lgаhoлqui l l rслr.9 nlгmaxrngmystayin QatаrsuсЬаP]сasant хPсric!се,

ftolrntr|1Йulz

Fnа|у thankУ.эL]nсe again|аtr.+/itв€€f,аf,*Y€lesрecia|У njoУedI ookforward oheаrng rom oL]Iwasa so very nterestedIWasmоst mpressedItwasvery nterest gPlease xtend sрeсja|thanks

72 Епtrгtаiпiпgсlienls



Business olf

Reаdng1 You аregoing o readаn artiсleаboutbuslnessаnd

go|f.Workwith a pаrtner nd аnswerthe ol|owingquestions,

D O ь ' | | е , р A о р , г | | \ 8 o , | о 8 " | ' e n ' o | ' l ]Whatdоyouknowаbout hcgаmеofgolf]

сhоosеthebestword o desсribethe аmP' nyouг

gjvеs d\,iсe ПWhеп о tаlkbusiпеss Пехр]аins .hya knowlеdgе fgolIсаnЬе пrроrtапt П

тhe fiБt sentencesof a|| heрaragraphs n he artiс|eаre missing.YouWillfind hembe|ow N,1аtсhaсhsentenсe l-5)to the pаrаgraрh A-Е)thаt t сomёsflom. Writetheсorreсtраragrаph etterintheboxes'

ll уouагеоГgаnisinghе orрorntеoil dа], ut [огol1tillч].hепаtlеntjono аеtalt s vеry прoгtапt' DАltеп.lrп8 ргеsепtаtionikе hъ is not n wаstе Itnl1r есаuse оtioutnrss ,]veгаditiоnаl]yееnап jmportаIrl IтlеIhod oi сolрoгаtе еl1tегLаiпmeпt, П

Аnd Whеn should уoLi асtuаlЬlgеl doWп to

П

П

9etting hаtbus ness deа

5

4

2

bofing

ski eсl

с]emaПogtun

eхс1ng

reaxng

з Read the аrtiс|e eloWquiсkly'using hesklmmIngtechniqueyоuhаveрlaсtisedbefore, o ideлtifyWhjch

рarаgraphA-Е)does

thefo||owing1-5)'

Writethe pаrаgraрh |etterin the сorreсt boх,

1 8ivеs аd\]iссoп oщаnising а dа},oul p]ау1пg3оlf2 dеsсг iьrs рIеsеnlа1ioпп rus inсss ol iз соmраrеsgo]fапd busll]сss

A DаVid toney s tа]knq oа gro!p ofаroUnd 0bаnkerson hоw о mрrovethe рёrfоrmаnсe, ё

shows severaloHтs With aqrаmsаnd hагtsаnoevеn etев onсeоr hvсe tо psyсho]og а|thеory tseemsа Ь,рicаb!siness Presentаtiоn хсeрt orопethiпg,He s talkiпg bo!t gо f'

в NoWа lаrgenumЬer f соmPаiries reseid ng heilyolng exeсutives o b!s nessgo f еxpеts to ear. thеаrt of mаkinq good mрression n thego|fсourse1тhesess ions eа With lestois | ikе.Whenoyoutа k businessоn thegо|fсourse?. s we as givingtra.ing in he rLrlеs f thegаmeаndа fewрrасtiсаsessions, Iwаnt hern o try to с|osemi]ion оlаrdeа|s'sаysonesenormаrketng mапаgeг hоsesа]esstаffhave eсent|yсomp ted а 5 hоUг9o sem nаr А|otofthose dеа s аregoiпg o be mаdeon thеgоlf

с W , e 1 } о , p d y . ] o . , o , ' Ф , A | o ь A | J o u , . i L . ' g р |

аnd rёach hеmwth thе owestposs b e лumbelоfstrokes.,]Ustаs n busi.essyo! have o reасh hеnr tthe owestоost You.аn fi.d unexрeсted roЬ]ems'

ln а holе lсonfегenсеoom'аргеsentаt iопslаkiл8plасe

АссoId]D8 o Dаvid stonе!, !lаv]п8 а 3аmе oi goliis vеГv siпil,rг tо Wolknl8 iп trLrslпеss'

Whiсh ofthe sentenсes (1-5)аbove jntroduоe thesubjeсt of the rest ofthe pаrаgraрh?

П

DП

П

BUslNЕSs GOLFjlst ke theЬ!nkersзAnd ofсоuвe, n b,]thЬUsinessапdgo|f, ouhаveto Лowhowtodress,hаtto ay'the IU|еs tthе qаmeаnd he etiqUettethats' theсo.rесtWаyot behaving).

D сomfоrtаьe trаVe| fаnqеments attrасtiveас tresаndbаrsWhereyou.anetcod drnks аi а]|he tomаke hаtdaуа s!ссess A souveлi. if tsuсh аs а сDis а so a n се idea,U|timаtе|y.гgаn аtiоn s the keуtо

Е fyо! arе hе host Dаvid

reсоmmend tа.t n9 o

с] с!ssin9 the sUbjёсt'or, f theydon'tment nit аt the mёа]aftемards,

Glossаry'toll.ou^.e:th€аГ8€iеldonwhiсhа8аmеOlgo]fisр]аyеt](NoTаstudyсouгsеlOгleaГninshOwtop]аrslгokР]onеaсtionofhittin8 hеgolfi]al]with heсlub,lbunker:арit it]еdWith аnd, fyour8otlbаll aпds n hеге' t s diffiсult o8еt l Ou1,

Еntertainiпgents 1



rr ,tl

DesсribingtatistiсsGetting tаrted1 Work With partnerаnd disсuss the o||owing

questions.

. Dо yоuЬаve o readorрroduсе tatistiсsn youг оboтstudiеs?

. Wlriсlrof thе ol]owingWO tаtemеntsoуouа8rееwith?

l,Witлoursta.lsrlсs,yoiIarе 1|st nolhеrpеrsоl1'xitll

2 ,Тhетеarc t]'fееkhlds of liаrs: n|еп,1|oIтLеппI1

Desсribingreпds

Voсabu|аrу,l

study the threediаgrams A-c),Whiсhаre taken romIhe Есoлomistand answerthequestionsbeloW.

с Еurope,s do|сe vitа

- Unted stаtеs - G.lmanуr

A|| ovоr the p|асeNёsi6 saеs andprеratр.of bY

шNП шrж

ЕUroре Ame..аs Аsa, Nen'; otheEoсeапа WatеIs

aпdАftiса

маlсh еасhсhart [A с) with thе following dеsсrjptions

1 p1е hагt2 ]iпеgгаph

] bат сhагtWhiсh сhаrt(s]show tгendJ(сhапgеsovеr а peгiоdoI

t imе]?Whiсh сhаrt(s] show thе s]tuаtionot onРpt]iir/ n ti'lr?'

]ike а photo8raрh?

Loоkаtthe сharts and grаphsаgain and deсide ifthe

fo||owingsentences аre true orfа|se. Write тfor true

N€t]ё madе а gIеаteтpтоiit n Asia lhаn 1п

In 1he 990s' hеavеrаgе ermаnWotkеd еWег

hoursауеаr han hеaYеIаgеtаliап,Iп 200з,WPP &Cгеyhаd а8геаtегaгkеt shаr€thanDeпtsu, egisапdнаvаsрtlt ogеthет.ln Еuгoре, est]ё's а]еswеl€vаluedаt mоге hаn25 b]l]ioп wissЕгапсs,Thе аdveгtъirrsпdustlу s domiпаtеd y Pub]iсls

lпth€ UsA, ап еInp]oуеe'snпuа]houls nсгеаsedbеtwееn 970аnd2000'

WorIdwide evenuemаrket trаre' о0з,%

74 Desсr ]ngtat tiсs



тhe grаphs (A-R below show the sharepriсesof six different ompаniesovertheperiodof one Week. v|atсh асhgrарh o the сorrёсtdesсription 1-6).Use а diоtionаry f neсessary

в с

E

200

D

12

345

Grammаrworkshoр

Adjeсtivesлd dverbs

showеd i8nsofrесoveгу ftег hаt.

but h€ it гosеdгamаtiса]lyt ftе еnd

2 studythese sрё||ing U|es boutturningadjeсtivesinto adverbs. hen сomDlete he tаb|ebe|ow

slight 6liqhLlу

shагp

gгаduа]

stеасly

dЕmatiс

notiсеаb]e

Thеrеwаs а stеаdy nсrеаsеn thеshаre riсе oг he nы fouгdaysbutthеnit еvеllеd ffаt thееnd oIt]reшеek' сЕor hе iгst ourdаys' hеshаге riсе howed п]уslight lriсtuationsut hеrеWаs shагр аl]аt hееndot theweek.

Thе shateргiсe rеасhеd а pеаk in themiddle of thе Wееk,Thе shагергiсеdippеd s]ightlу п the пiddlе ofthеwееkbut thеDThe shагеpгiсeshоW€ а dowпwaldtrеnd thгoughоut hе Weеk.FoI thе fiгst оurdaуs' thе shаI€ргiсe shоwеdоnlу sljghl сhаnges,

r Tтeпdsсап ь€ desстiЬеdusin8 a vеrЬр]us Jп аdvегb]ikе tilis:

Тhе shаrе pnсе lose dfаmaticаIlу-r You саn еtрrеss the sаme deа r]sjngаn аdjесtive

.l'hеrеuаs a dтafuLtic risе tI| thе shвrеpiсе

r мost аdjесtivesadd b/tо fоrm t]rеаdvегbiе.8,shdгp4 dtdrplу

r Adjесtives еndins in.oniôndnt+yсhаn8е о l

lr€ore addin8ly:е-g- hаppу + happi|у

r Аdjесt]vesеЛdjпg n iсаdd ally:е-g'paLiticaL. politi.]llLу

r Adjесtives епdiпg п l add аnothеI bеfоге y:е-E.bеаatiful + bеаatifullу

r Аdjесtivеsепdingjп ьle аdd ьly:r-g- еribLе. tеIтiьLу

1 сompIetethefo||owingtаb|eWithhёcorreсt nouns.A||exсepttwoаre dentiса| o the verb.Use thesentenсes n voоаbu|аry xerсisёз to he|pyou f

Noun

|o Iа]l

tO luсluаtе

DesсrihingtаtIst iс



16

Th€е Wаs a .,, ,, iп hr sh.r|еr iсе t he rdоi

NoWсhange he ollowing entenсes 1-5)bУсomp|eting hem With ithёrа vёrb-adverbor аnadjeсtive-noun hrase.'Iheгеwаs а stеadу nсrеаsen thеshагё гiсe oг hefiгst fouг dаys ,Тlreslrаrrргiсе 4'l'сi9сa .ts,a!ry ioг the iгst ouгoаys, ,

Th€shагe г]сe оsеdlагпatiсаlly t heеndоfthe

з A andD rёpresent u|f ountries. reрresentssouthAmeriсаn ountry ndc reрresentsnEng|ish-speakingountry аnyouаndyourрartnerguёsswhich ouпtrieseaсhine ёfers o?A , ' , , B , , , ' с , , ' ' D

4 тhinkаbout he аst hirty eаrs nУourсountrуndWrite riefnotesаbout hаnges Uringhattime noneol more f he ol|оWingoрiсs,

. inflation

. thе uDепrр]oуmеnlаtе pеIсеЛlаgеIthewoГkiпg

рoрu]аtioп ho on't аvе ob]. totа] гoss oInеsliс гоduсl. impoгt nd eхpoгtiguгes

5 Work Witha раrtnerаnd аke t n urns o te||eасhothe. аbout one or more ofthe аbove.

stаtistiсs

Listenlng

2д\1 You Wi||hearome short reсordings. orquestions(1-5), irо|ethe orrectаnswer,A, в or c'

] Wh]сhpгoduсt аs Ь€n mostsuссеssful?A hаndba8B lrliеfсas€С lеаthеIjасkеt

2 lпwhiсh пronthwеге а]еs hеhighеst]

B Febrrrагу

с Маrсhз Whiсh e8ionhаs hе8rеatesthаrе Isа]es?

в Еtlloре

с AпеIiса

4 Whiсh ]iпeon thеgrарh hоws hеpattегп f salеs nthesupегmагkеtIr аtuгdaуs?

ThеIеwasa shalp аi]in theshаrеpгiсeon Егidаy,Thе shaгерriсe,, ,,' ,' , on Fгidау.Thе shагергiсе howеd n]у light luсtuаtioпsThеshагe гiсеoniyThe shаГе Гiсe iрреd ligЬtlу п Wеdп€dаy,

тhe grаphs howo IproсJuсtionn bi ionbarre durjngtheрerod 1960 o 2000 n foL]r ifferentountr s таkeI n |u ,1 . dё( с ' bё|h . . nd , i e ,ô .o -n ( | | e

shownonуourgraphoyouгpаrtner ourраrtnershou drawthetwo issng nes nthe graрh

LJsеheVoсаbU ry hat oustuded n tг]eVoсаbularyseсtоn o desсrbe hestаt t.s nУourgraphoyouг

, , in tЪе hJ|ерг iсе n

0iIproduсtioп

ТaIkingoint'l Work n pаils аnd both read he nstruсtionsbe|ow.

Еaсh ookat agrарh. student A |oolGаt thegrаphbelow аnd student в |oоksаtthegrаphon рage107.

сrаph r

4.0

з'5

з 0

25

2A

l 5

] с )

0 5

]96l] ]970 ,]98r] ]990 20оо

2 Whenyou have inished, omparegrаphs'

Desсribinqtаtistiсs



5 Wh i с hьа ] . п " | l е р . е s en t s l |э J A ' [ i 8U , еч . o |hР t r , h | eemon l h s l

i

Auоlst september oсtober

в $ m I o n800

Reаding1тhebarоharts(A-Е)showthelevenuefromsа|esofnewteсhno|ogyandtherevenuefromaftёr.sа|essёrviсe

siх different oftwаre omрaniesover a periodofthreeyears.Whiсh сomраny(A-F)doeseаоh ofthe sentenсes

{1-5) e|owdesсribe? тhere s one chart hаt s not desсribed.Write A-D next o the correctsentenсe.

i Rеvenuе гomaft€ salеs eNiсe cse steаdilУ vеr heретiоdwhi]e аlеs еma]nеdtаtiс.

2 Rеvenuе romafteг al€ sеIviс€iпсIеаsеd ]ightl' n 2004 nd hen evelled l I,Whe.еаsеvеnue romsаlеs,nсe;."d

8ъоUJ||h оU8hоU,е pеl iod'

з Although evеnuе romЬothsouгс€ dесliDed veг hеpеriod, hе аll was mог€dгаmаtiс orsа]еs.4 Dеspitе slightdip n 2004, еvenuе гomaft€ sаlеs erviсe хсeededhаt oгsal€ in аll three еагs' ,'

5 Revenuеlom sаlеs ell shатplу n 2004, ut thеn €ov€еd to оvеrtаkeеvenuе romаftег al€ s€viсe in theto ou ng)e.Л.

2 Now Write wo sentenоesabout heсhаrt Whiсh s notdesсribed'

800

200з

D $ mi o i

200з

во0

2aоз

Пsаф

200з

8о0

2aa4 2оо5

П AftФlа ф re.ъ"

2004 2о05

AUqUst sерtembe| oсtobеr Algust seрtember october

Desсribingtatistiсs



$$'Чlil$

GompanyinancesGettingtаrtedWorkWithа раrtnerand discussWhаtquа|ities ou h nk а suссessfuI inanоedirectorneedsto hаve.choоsethe mostimрortаnt hreёquаlities rom he o||oWing.

. ' , | " t , | . 8ooJ r l o г | , n : . J iЬ

. сoulаgеous . iпlаginаtivе

. сгeаti\,е . jmpаt]ent iih dеtаils

. еnlhusiastiс . пеtiсulous

tinапсe

VoCabUа y

1 Mаtсh the inаnciа|

;

fg

hij

to 80 ьаnklupt

terms(a-k)withtheсоrreсtdefinition1-,11)'

] А pеrsoпoг oгgаnisаtjon hаt оц.еsпoney to thесompапy,

2 A реrsoпог orgаnisаtlon hаt thе сolnрalry owes 'noneу to,

з Тo ]еgаlLy tор d{ring usiпessапd с]osеa сomраny rесаus.э ffinaпсiа] krssеs,4 Tlr€mопеу thаt а соп1pаnу агns fгoп its sаlеs,

5 To еагп еnoush n1oпеy o pаy foг th€ сostsо|runnirlg lhе сопrpаDуЬut пo пrorе (пo pгoliL s mаd€

6 IIow muсh а сompаnу еагnshеIorесеrtаinсosts апd t.хes arе dеduсiеd,

7 ] ,hеtotа lаmOuntof опеy hаtаn ol8aпъаt iOnspепdsonsоmеthing,

8 нoW пuсh . сomрапу еaгпs аftегa]l thе сosts аlrd tаxеs аI€ded сted,

9 To sреndmоге than yоu oligiпаllу рlanned n уоul bud8€,

10 Thе profitwhiсh сOпеs fгоп а сonраnys usuа] асtivitiеsоfpгovidin8 goоdsoг sегv]сеs,

]1 The сosts otтunnin8 thе сompаnу е,8, епt, еlесtгiсitуапd Wаterbi]ls' еtс'

з сhoose the сorreсtexрression rom he box below o оomрlete he definitions

(1_з). ou need o рuttheverbs in the сorrectfolm.

debtоrпel рrotlt

grюss тоllt

ор€aIIng рroпt

2 тhewords in the boх

belowhavesimilarmeanings o threeof thewords rom Ехerсise1'Wr;tethewordwith hesimilarmeaningnext othe one n he box,

to chasepaУment to раУoffa debt to Wrtеoffa delrt

1 lf а сomраny ауs hemoneу hat t owes o someоne'hеn t .

2Ifасomрапytгiеst оmаkeареrsoпoтor 8апisаtioпpауit tlr€moпеуthаtthеyо(е.g, Уseпdiпg ut eltегso гemiпd hеm]' h€ (

з If а сomрanу есidеs ostop гуiпg o get hеmoпеу hаtареIsoп r огgаnisаtioп

owes t (bесаuse,oтехаmp]e,hесolпpаny o oп8ет хists] rеп to сoVeT osls ,'to gо nto quidation

78 сomрапyfinаnces



4 tn he fo||owingeпtenсёs 1-5), Wo ofthe

аlternatives A-с)are рossibleand oNЕ is not,сirс|e

thetwo a|ternаtives hiоhаrepossib/e.

l don't hiпkwе Wi]lmakеартOfit еxtyеат' utwе

@ьгеaкеveп B 8oЬапkтup1 @сoveг сostsoрerаlinspгоfitsel] аst еаIbut hесompaп}пaпаged o save omeпlonеy у геduсin8.,A €pend]turе B ovеrhеаds с rеvеnue,l|р . ompJ уbuo8Р|"dOl, 20,000 , (h"D.oiе'соst tеmпеаr ]y€200,0О0.hеy,,, ], еагlу80'000,А сol,егеd os1sB оvеrspent eхсeеdedhеirbudgеtThe сoпpаnywаsvеry suссеsslulаstyеаг nd]nсгеаsеdЬеiг,, from29,000 oovег€2,000'A debts B rcvenuе С tuГnovеrA glеаtmаnуpеoрle Osi hеir oЬsWЬen hе ompапу,,

2 Doessharing his nformаtion epend on the type of

сomрany,do you think?

Reаdng,l

WorkWitha pаrtnerYоu aregoing o eаd an artiс|eаbout сompаnуWhiсhsfamousfоr eepinginformаtion ёсrct.can

Уоuhink of апyother

fаmoussecretive ompanies?

,,^ LМАomрaпyасkgroшnd г] ^на mа sаgrоLrpfrпgi ierr ingomраnieshiсh аkeshrа|th nd afety rodUсtsuсhаsfiledet€tOrs, tisbаsedinthrUкbut |so аs oпrpaniвsпEuroр€idihеUsA,

вeadthefirsttwo рarag аphs o find outWhiсh wo

of thё o||owing сtivities 1-з)нalma emp|oуees o'Put a (8 in thebоx neхt o the aсtivityWhiсh heУ

devе]opdеаs ог uturе гoduсlsmаkе hесomрoпепt агls ог heilрГOduсts

рutto8еthетthеompоneпt аrts ol thеiгрroduсts

Halma:A sесrеtivе uссеSSна]mais anеnginфгiп8 гоupwh;сh Pсcialisеsnplod!сts for theheаlth шd safеtу ndustгy, ts finшсiltlтеsultshаle bеen mpгеssivе, butлot mапypеoplе

hаve tudiеd hе еаsons оr ts suссess,i) This is

р0t1у ьесausethе8rоup.sorigiМl сьаimran did notwant !o tа]kabout ls manа8еmеDt pproасhbeсausсhеwas аfraid othетсomраnies night сoрy (ii) it,

нalmаЪ stтatеgуs ge!еrally toproduсе а seiiеs oftесhniсаl idеaswhiсh сan then bеusеd to сreatе ewproduсts, In thеpast (iii) thrsе dеYiсes havе nсludel]a syste'n tо kill baсtеriа n wateraлd anothсr systеmto'|op |п oU| ' tоaс,п 'шsonpеор,е,T\сrodOl iе.

on supPliсIs to makethe сomponеntpаlts, (iv) Its

с w€t into iquidatiоn

|n hefо|lowing entenсes ,1-4)neWorddoes notmake sense. dentify heword and change tfor

another romЕхёrсise4 to mаke a logiсa| eпtenсe'

ThесomрanуWasnot a suссess nd iпа]lyWent.rеai:ar5

bankrupt аst еаr Some еЪ+efsIеstillWаitin8olpаyouls,, l

| 'e соmрJ v ."s oР8l| ,о h i .e oI( | ' deьl5 |

instа]mеntsndега new аgгeеmе]rtith he cгеditols'A Profit аstуeаrWas 42'000B DoyoumеаIr гoss г п..t.A oh no' пеап gгossAftеrthерrоduсtiоnсostsnd

оvеIhеаdsWеrе еduсt€,ThatсоmpаnУ аsgoпепto ]qlridаtioп,,Iп frаidWe.Iеjusi oing o hal.е oрауoffthеmoney hаt ]rеу

HeаIthyinanсes

Тa]kingoint

1 Work npairs.Al| compаnieshave nformаtionwhichtheу do not usual|y iveto otherpeoр|e.Whiсh ofthefo||owingyрёsof informаtiona-g)do youthinka

сompanУdoes пot usually hareWith:. thеpubliс

a pтolits nd ossеs пthe раstb futuгe inаDсiа]агgetsс lесiреsапdmапufaсtunпgroсеssеs

d idеаs oгnewpгoduсtse ]nfоrmatioп bolrtmатkеt hагef stаf| uаlifiсаtions ndсVs oI rёsumёsg strа1е8iеsplапs o асhi€e suссess]

П

П

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owпworkеrs arе gелегa1lyonly сonсеmеdwith the finаlаssemb]y аndwirh гesеатсh.iп8 futuгеptoduсts' ThеsuPpliеrs arеnоt told whattheРar1shat hey suрply do'nor how (v) thеy de puttogеthеr, omаl@ suгe that(vi) hry сannot sенatmа.sidеas .lt is пot n our лtеrеstto shтe thЬ inforrnatiоn:sауs tephеD 'shеа' theсhief еxесutivе off]сеr,

сопrраnyiinanс



з Look at the pronouns i-vi) n the teхt atroutHа|maand deоideWhat hey refer o. сirс|e he сorreсtanswerA' вorс for eасh pronoun.

{j] Тhls А suссеss

@ thе aсtthаtnot mаnуреoрlе аvеstudi€ thегеаsons

tii] It A mаnа8еmеntрpгоасh

B sгoup{jii] ltesede,lсes A ргoduсtsB idеаs

liv] itJ А (he uppLiегsB thеgгoup

(1' 1hey А suppLiегsB p.гtsс Wоrkrгs

{Vi] Тtrey A supp]iегsB раItsс woтkels

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4 skimthe restofthё аrtiс equiоk|y o getagenёrа|idea ofthe сontent.

5 тheseсond pаrtofthe artiс|e ontainssomefigures'sсаnthetext e|ow o tind uL f hefo||owingsentenсes 1-4) re rue or fа|se.Writeт fortrueаnd

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4 H J I J ) . I l o , е л 9 9 ] \ \ а 5 o v е l r 1 0 0 l l

6 You hаve read he pаssage quiоk|y, o Уouhave anidea Where o find detаi|ed nformаtion' оrthefo||owing uestions 1-5), eсidё whiоhparagrаphyouneed o |ook n, hen reаd t сarefu|lytofind heсorreсtаnswet Cirс|e he сorreсtаnswel A, Е} rс'

таsk ipFor omeqLest ns'уoU аn ook orа sрeсrfiс ord(e.9.henameO'Shea).

1 stаtiаt на]lnа реndmоst iп]е

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80 сomраnУinаnсrs

Adaрlёd frоm1|re iлалсlа/ т'лes



Dеmаnd fог Hаlmаъ ргоduсtsь 8тowiп8Worldwidе

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с Thеy wi]l lеve1off,Мг o'shеаbеliеvеs thаt malkets аге

A slow tо сhаlr8е

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A finаnсiа eport

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4 aсquisit ion

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!94 Listenаgаin аnd сomplete he missing nformation(l-6),usingeitherone or two words or a number

(You аn use,m'tomeаn mi||ion,Whenwritingnotes.)

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Voса U a У1|magiпethаtyouknownothingaboutshаresorthestoсkexсhаngeandhavedeсidedto|ookupinformаtion

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this |аd]esn|у r8аnisаt]onnd еfUsed,ftеlаn п]tаl

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made romсrushed ruit) tartedup. one peгsonshou|d ёadтext A аnd the otherpersonтe)d в on раge,108'Frst,

skimУoUrteхt, hen ook at thequestions 1-5)be|ow nd sсan the rightpаrtof the text о find the аnswers.

Whо foшrlеd hесOInращ? з t{olvdid thеyта]sеhеmonе-vо stаrt lp?

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аidtookno аLaryfоltwoyeаБ,eWrote

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sсlllлt up а Olrslness,

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аlso reаlised hаt theУneededа system hаt сouldmonitorheir аst torage f dаtа lom heirmаnydifferent Usinesses, nd so thеy аgreеd o асt asventure аpitаlists nd nvest n his deа.For woyeаrs, heУрumpedmoneУ nto HаylelъnеWsoftWаre entureWithin he[l.

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3 Look аtthe artiс|e gаin andmatсh he pаrаgrаphs(2-6)withthemostsuitаb|eheаding{а.fl. here sone heаdingyoudon't need.

At thееnd оf hetеxtalrout J smoolhiеs npage87,thеr€is a s€tеnсеWlriсh alksаьoulsаvin8bo.,l.lmесnd 'юney, Мaпу oI hevетbsW€usе o tа]k bout

moпеуагеа]so s€ to tаlkаbоut imе,

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mаrket..KаlidoWа5 omethingofan nu5uаlсаsengetting ts nitiаt unding roma lаrge orрorаtion,'Hаyler dmits. However,WhаtWеdid Wаsсonсеntraten а realс ustomerroblem nddeveLop oftWаre ireсtly o meet hаt need.other сompапies tаrtingup rnight o the sаmething.'

2 Look back atthe text and under|iпethe rcрositions

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l sреnd 2 wаstе з iпvеstAnothет Ol]осаtioп€ is vегbswhlсlrdеsсIibе r.rterwhiсh аreа]so ftеп sed о tа]kаboutmoneyаndmdrkels. l]sлtoi, s аneхаInр]efthis'

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Тhе сomраny аs Pg!,r:€PumPс4a |aIo|maлеуinto hеiг outlrAmегiсaп еntuге,Тhеmатkеt аsbееn w]thрroduсtsmроrtеdflоm thеUsA,Thе adveгlisins аmрaignWаsdesi8пrdо , .,' t]renеw lrteгеstn heаlthу atiпg,Thаtnеw IT systеm аsnothеlpеdus аt aLl' t's ust

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2 Еduсation,'l Ьis hoUli цгLilrеo!l аuсI]on]llriIоп ]пd' , ч J | i | . ' . , , * ' | , o . , d . , { | ' ' "

oI е]Ф]сn.] y sсЬool: f 'Ф! ]сfts.Ьooi soпlс1сr6 що md ьlvс

dоnс соmPалy ol PfоtъsioлalErhi.e соuNеs' t пay Ьс nr.rc

iлrрoitаit го Ьi:]Ьlishr1]rсsс'п drisсаf, )oU с.n.аIl.Ь]\ ft li1ji.Еduсаtioл lnd шаinirrg',

з Еmр|oyment, lhis sЬould in.|udе fiе аilt.lсlr j.bs уotrnrvс dоnе, Staп l.lrЬ fiе лoк lесепt rs rЬis k usuаlll thс оnс

*hсtсyоu hаr1t}rс lоsl lеslotrsiЬi]itrl Ъu slrou]d ьt rhс nralr

dutiesoГеасЬц,Ьrs шmav nOt Ьс с]с]I ioп thсjоЬ tinе

4 skiIIs, HeIе vou s|r.trLа is аnI о1h0 skills tЬаt спr|].vс|s

пigЬt Ье ntс.сsrcJ irr' ikе сoп1lшгеr kills оl чсrkiлg зпothеl

s Interеsts, ТЬis inс]Udсs P.пing лd lсisu|t nтeEtrs,,lФjd

оЬriоus oпеs tlrlr лlo* рeорlс shlrс likе геrdiлg rлd в'аtсhiпg

1 \ .

6 Persona| profi |e,l.Ьn

stсtn,n ]сsсLiЬes'hrr k п.JоГpегsоп

r'ou .пс rоr] is шuа]lу vг tгсrr п соm!].(с rcпtеnсеs,1i! lYn(iig

dоlrn rеn"orЬ

or рhrзsеs rhi.h dсs.j Ье}olг goоd PоinG аn.t

drеп Puttji.s гlrепr nto ] PrllgriPlr, DOn.(Ьс лrоdcf lп(] 'я.

рhlэsв lilе.llrin1' goоd' ol iвurIl'т Ьr .ron.ing', ()йег

aРP]ii!]1s \'ill *.Iitе t|( ЬсstаеsсгiPtiois гhtrI Ьеv са^' so y.tr

7 Referenсes, YdL \}lо!li ]nсLLLdе!o РсФt]еFh. сm ргоvidt

1ol vitЬ r rctсгсlсе, ()nе shou]rl Ье Iош l]f сфP|оl€' iГ

pоsiЬle, rirkс surе rш rst Lh il PеImЬsiol л бr'

^nФгhс|сommon *л оГ огdегпlg lhс mаtеriаl ь lo |ut thе

Pelsоn]lрlоf i ]еnst, Ьt nсsPе. iа] l Iсoпlnon п t l rе l sA l id

ь ЬссопrЬg nolпrrl |ItrсIiсе п пrinv iпtlлarioлn Фr s]lе9

oLiеntеrj usjnеsg 1.hс dvапtзgеоГthis is thаt nt]oЬfеL(!

trсhiптпtпts and qu]litiеsаre рlсsслlсd liglrrаttnсstаn sо dlаt

епр]оyегsсап dесidе trighr аwа1.f tЬеv ikс tЬс so'.'.i"itl...

Writiпgvs

Read ng^bоvc o! wi]l ind ,rn хlгjсt |oп а ]rooLi!hiсh 8lvеsаdr. iссьОUt oп.Iо гi lеС\rs Г ёsum.s hеjе а 1ьI lhеаdiпgsll а Iесornп]сndeс]rdrl

1 Skim the ist o see if hewriteragrres with heorder

уoudeсided n he |аsteХerсisё' heп answerthe

quёstionbelow.. ]s thеIе пl'thinghJt уott h1пkDаvt]rIа)\.ооd horrLd

аdd o hь сvi

2 YoUsometimesneed o sсan сomраnУdoсuments oсheсkthattheуareWrittenorreсtlУ(foreхampIe'aсоord1ngo nstruсtiоns)' ррosite aresome shortextraсts 1-7)from ifferent vs. Whiсh extrасtsfo!|оwthe dviсe n he teхtаbove? Put а ('/)or a (Л

in he эoх'

I ,]пr 1ajГl-1'3oоdсtrлlпlolкег' ш

I sLrеJklUеnt ,ngLish.DJnьh nп.t oпre la lr iс , f

A8e] J6 leаrs П

ЕDUсА1.loN] ] 980- l9s5 сuti.[сZ еlепеnl.1|1'

sсhool П

А 1Qrm vorkеГwhO еnоvs nеп' t.h lengеs 1

wonld ikе o ]o]n ] j !е]у еап !!trсге сJn

соnlг iьutеo hеhr| ]

П] h.1!е r сlеаn dгiliпs liсепге. f

таsk iрDeс d.AWhLоh еadПgуoL]neеdo look uп.]erlоr aсhехtraоt' hеп rеаd he advjсеLrпdеrthаteаding th nkng

1

z

4

Jo Ьapр с a I i s



s2

Таking oint

Workwithа partner he teхtаboutwritingcv does notсontаinanything bouttheinformаtion pposite(1-6)'Disсuss fУouthink twould be a good deа o inc|ude hesёрieсesof informаtion r not' Do some of thёmdeрend on thejob youare app|ying оr'doyou think?

0п|ineёсruitment

Rеа 1n1 studythefoIiowingdiсtionаryextraсts.

recrцit . ?. ind a workсr to сmPloy n аl1organisаtiоna.a nеwly естuitedетson

Youгрlасеof Ьiгth

Whу уou еftyorrга5t oЬ

VoluntaryWoIk ouhаl.еdoпе

You.job агget рOsil]onouwаnt O eасh n уouгса1.ееI]

Youг е]ision

нow muсh ,ou агnedп youг аstjоb

(,1-5)n eасh t!ox.

а You aге sholtljsted

b Yоu sепd n аn аррliсation

с You агe uгnсd doWn/YOuагe offeгеd hе oЬ

d You аttеnd аn jпtеIl.iеw

е YoLr гe ;pрOjntеd/Yo0аррlу tOгаnothегjob

I would ike tо apply or tЬе post of maтkеtiпgеreсutivewitjl WWТ tгаvеlаndtours' аsаdvеrtisеd nrne Еye,i'lg i,os.of ] 2NovешЬеr' еnсlosеa сoPy of

]havе е]d hеpostоfmаrketingssistant ithNikoпiсlothing оr hеpаst hrее еars nd аst еaг took\pq а]гe.po..iЬiryъг,hе.рorl\ьеJrportIo,io,, '

Job Ietters

Wгit ing1 Work withа partnerWhаt s theorder hat hings

happenwhenyou apply or ajob? Put the ollowingасtions(а-e) n the correсtorderbyWriting number

I

2

l

4

5

6

П

П

П

П

П

П

reсruitment' л,lh..,Lioп Г .."uit]ncpeор|"

Маnуpeoрle ow put hеjт v5 оп ntеrnеtwеЬsit€ whiсh€mplоyегs сап sеalсhto iпd suitаi] lе andidаtesorjоbs,

2 Read thё fo|]owingextto revisesomegrаmmaryou've|earnt neаr|ierunits yсhoosing the сorreсtWord, , в or с, to i||eасh aр(1-12)'

oNL|NЕ lЕЕHUIтMЕNTMаnУ сomраniеsand огgаnisаtonsnoW eсгUitdiгeсt|ythгoughhe Inteгnet, his is q!iсkeгалdоheарeг1 'с.. раУiпg гeсгuitment gеnсуoграсing аn аdveгtisement ,,,' а nеWspарeг,sоmetimesthеУгeогut,,, Usingthr оmpanу

П

шП

П

П

2 Read he o||owing xtraсt romа |etter f app|ication

Websitr,ТheУ et Uр а pаge4 ,,, showsvасаnсiesWithn thеoгgаnisаtiопndарр]оantsаn emаi]the omраnу iгectУWith he г СVs.

some otheгWebstes ustWoгk5 ,,' dаtаbаses oгол ne

сvs тhese аге sed 6 ,,, emр]оУeгsWhoагe ооking oгcandidates, suа] ,УoU ',, tо pаy о plt уоuг V on oneоfthese sites, Ьut t свп Ьe аn еffrсtivеWаув . find]ng utаDouЕ eW асаnоIes,з emP|oyeгs сcess thesr sites, thеу sеагсh oгkeУWoгdsin eaсh document,YоUnеed о think1o ,,' , this WhвnУoLWгЁe oUг V Тh nk аboutthe Woгdsthаt11 ,,'' oftеn Used nУouгагeа of emp|oуment пd .l2 ,, sUгеyou nс Ude hemsevегаlt|mes'

12345

67

IU

1lt 2

B rhatB iпB trуB whiсhB ioгB wlthB shоuidB j пB WhatB аbоutB i sBdo

С 1oг

с With

с Whеге

с WithС homс havес t oс Whiсh

с атес tаkе

JobарpIiсations



з Unscrаmb|ethe hrases nthebox аnd nsertthem n he |etteropposite o сreateа repIy'

рeaseus know etmeetng orwardоok WeУou othat o am IpeаsedуoUnformto ke WoU we

уouу€+haFk.'я+efеs +уe+fu

DearмI Ъng'

|тhankуaцerуapr n'сrе,tи, tьеpоst fmагkеtЬgхeсutive', ,,,,' ,,,,}ou hаve Ьеen shoidisted foт thе Post.3',, ',, ' , аttendаn intепiеwаtWWT atthe аЬoveаddress n28 NoУemЬerat l l.30 am. Р1еа5е.omеo thе rесеptiondesknlthe паin Ьuilding,

4 ' , , , ' . , , , ,s s oona sPos s i ь l e i fouа r e naЬ ] е t oа t t елdа t t h j s t imе , 5 ' , , , , .

Т<viKloп 6n5

TsuiкuеnFunsHumаn RеsouтфsМanagеr

пЛтang attended heinterview ut was not

Маtоh he Ьeginniпgs

of the sentences(1-6)With he mostsUitаbleendings(а-0.тhenwrite he сomрlete

notebook n thecorreсtorder, o creаtethe |etter f rejeсtionthat мrтаng reсeivedfromtheсompаny.

studytheseрhrases

(1-4)Whiсh re used tointroduсegood аnd bad news, hen answerthe

1 ] аmplеased to nfoгmyoli thаt ...2 i аm dеlightеd tо nloпn you tiiat ,,.з I аm sorry / l regгet to nfom you tnat ,,,4 It is with deep гe8т€ that l have to inflrrmуou

that...

, , аs he lаndаrdIаpp]iсаntsаs ery igh',.. а саndidаtе ithprevious xp€iепсe of thе

,., пуour utlrе аrеer,., hаt ouhаve otbeеnsеleсtеdог hjspost.,., аndwе vеГymuсhеnjoуеdmееtil18уou,,., thе ntеrviеwoг lrе

DеагМrTang'

R€ Post of mа.keting eхёсutive

l Yo- l qLJ i ! . . t о1 , .p . / i o - ,obе ' ре r . " т | . " , | /

гe|evаnt o the рost .o L d . . o ^ . , . d . а f i . , o '8 . d ' d . l o | s h

we wsh yоUeveгy uссess

|Yany hаnls oгаttеnd в

нowеvе[aftегmlсh сon'ideгаnoп, е ес dеd o аPPonr

I am soгi) to ln|oГm!!. howevеГ

2

з

4d

11uiKuon tл5

. Whiсh wr sеntепсеs хргеsshe dеаsmoге tгon8lу?

Whiсh of theрhrases(,1-4)bove wou|d ou use fУouWаnted o do the o||owinga-d)?Write hephrasenumber n he сorrect boх.iet a сustomеIknоw hаt hеy rаvеwonа pгizе П

tel]асоmpаnythatуou аv€d€ided not o nvеstiпth€new ргojесt П

letа membеr fstаllknow hаllhеy аvebeenассepted n tгаlnlng ouг," П

tеli som€пе аЬout hеdеаthofа сompaпy liепt П

7 Read the fo||owingextrасt from а |etterbу Natаshава|аbаnovic, who isарр|yingforа рostwith aninformаtion teоhnoIogУ (|т) omрany.

I amWntjпgo аPptyfоlthe osition fsenior lojeсtmаna9erаdvertisedn he лbU'e f 21lr4aУ.

I haveWo*еd or lre аstthreeyeаб sапп рrojeсtmаnаgerforсаmbеБ пtФпаtjoпаtroрertУ roup. tthоuqlrhъ hа5Ьeеn п пterеstjпqnd u fi tinqob. аmnоW еekingomоУeinto пrorc hаLtеngjngOte.l еLiеvеhаtthe ote fseniоr юjесtmanаgеrino!l сomраnуwo0tdfferme hъ

Writeа reр|ytothe |etter'mаkingsurёyou do thefollowing.

. tlrаnkМs Баlаbапoviсoг he еttеr

. sivеthепrws tlrаt hеь not short]istеdoг h€post

. еxplаin hе nаin еаsonwlrу

. expгessoodwishеs oг hе utuге

Writё60-30 Words.

6

b

Job рр|са t iо



ReсruitmentGettingtarted1Workinрairsaлdthinkofsubjeсtsaсaпdidаtemаyaskаninterviewerduringaninterview.

тrytoаdd at eаst hrёё hings o the ist be|ow.

t ро - - b . - , o po o o t

24

2 Whrn attending n intervieщ t s imрortаnt o imрress

the nterviewёrmаke

hem hinkwe||ofyou

beсauseof somethingyou аvedoneorsа id),omp|etetheWorddiagrаmoppositeWitha pаrtner, singadictionаry f neсessary

(ad]eсtvе) 2 ,,' ,,' (oрposte ad]ecгvе)

\,-**..4..."\. Ф".r")

Grаmmarorkshoр

F rst ond onа|,1

тhe extrаоton thispageсomes fromа book аbоut nterview ёсhniques.Aосording o the teхt,Whаt wothingsshou|d he candidate ead beforeattending n interview? kim thetexttofind out, henWritetheаnswersbe|ow

. . 2 . _ .

-гhе l .еv o .аk,nqocг l iп d \ul ' .\nu| iг|efu|еwI p.ррdrd||o.,e.olрyou||endhе nLеa w, е L |Р o

lind oU' Ihe mрofu1t t.(!s dbout hе сomраn}'Ь

mdinасtivities, юduсв аnd sеruiсes.fуou spend somе timеdoing hь homеwork,he nterview muсh moгe ike|ytobe suссessfUl, any сandidatеsаi|to do this horough|у,so fyouаIewе|| nfolmed, ou Wi|| ook ettеl hаn mаnyothегаPP|iсапG'ouсаngetmostof the nformаtionromthе сomраnywеbsite'

Rеаd our owп сV agаinbeioге hе пtеrview,o thаtyou are с|earaboutWhiсhpointsyou пееd o high|ight,

Yоu shоU|d |5o cfrеsh ouгmemoryaboutthebаs]сaсtsfo| oU. L]||еnlасеofwoJl ' IhаlWdy, i ,| -е ,РпiAфelаsks boUtthese, oU,|] еprcparcd,

|t goes Without ауing hаtyou shou|d rrive or thеinterviеwon imе.Thatmeans nowing hе eхасt oсаtionand how |ong t wi||tаke ou to get here, fyou аtrive ateandoUтofbrеаth, oUWц mа'c а veryрool |mplA$ion,

2 studУthe fol|owing entenоe rom he teхt аnd readth0 exр|аnаtion ё|ow.

||уau spепd Sоnrc n'nеdonl.ч lltJ /tonteuoгk, rc ntlРr,iel,

Thе sесопd агt{а uссеssfulntегviеw] thегesu]lorе|fесt l thе irstраrt(doing hеholnеwогk],

3 тhere are hreemore sentenсes iketheexаmр|e nthetext' Look back at the teхt and сomр|ete hefolIoWingtаbIe.

Еffесt

]l yorr рeпd omе iгпеdoiпg his omеwoгk

thе пtегviеw s mriсh

yоuц.illkrokЬеttег hаnInаnУ lhег ppliсаnts

уo|r ' l lbe rcраrcd

I tуoUаrг ivе аtе ndоul

94 яrсrUitmeпt



l.Jse he сomp|eted аble o аnswerthe o|iowingquestions.

Whаt еnsеs us€ jп the Iог сausepа.t f the

Whаt еns€ъ usеd n (hеe/reс.аItol thеsentеnсе?

'1]-еse,lP J|]eо i l5 lсoпdiL io l lа l .е е.." . , ' '

\ е . ! . , l . | ond i , I oп| o J k J Ьоu | o . 5 i i д . i r

thе lutuгеаnd thеiг еffeсts,Notеtlrаt yo! dOn'tusе

ш'll in the / рагtolthе senlеnсеs'еvеntho!gh i( ь

about а futurеpоssibility'

5 сomрlete the restof the extrасt,by putting he verbsin braсkets 1-7) n eithertheрresent imp|eortheи/i//uture tense'

а sпаг1арpеагаnсе

aWideгаn8е fnoп work ntегеsts

80od omputеIkiLls

П

П

П

Yo! аЬoneed o prерare Uestionsto sk he nteryiewer

Youshould еe he ntеruiewаs two Waуproсess, аГt|уforуo! to mаke urcthаtthе obwi||giveуoLrhe сarceldevе|opmрл|\а]yоu wа t Af lel а||,I hе соmpа.уI ao"Jaт blг (not U|L)уoJ,l \b" l tе| o.|nd h|\outаtthe ]nterviеw,аthеr hаnaftеr ou hаvеaссеptedthе ob.Besides,fyou2 .. (ask)ntе||igеntuеstions,thе ntегVieweг,, ..,''' be) mprcsеd bуrourkпowledgeandiпtеlеst inthесompany,otеdownthequestionshаtyouWanttoaskbeforе hе nteruiew,tуou4 , (no|w,tе)hem owq, | 'рos ib|eуoU5,, , , , , ,(folget) hеmdtl ing he nterviеw,

Fina||y,еmembеlthаthe nteNieweгmаyaskolhег

рeоp|eoгtheiropinions fyou.тhь гf,eаnshаtyou nееdto mаkeagood mprcsioп on thе emploуeеWho how5you oundor he rcсePtionistsWe|l, f hеy6 , (fee|)thatyoUаrе mPoIite lаiioqаnl Pгobаb|уhеinterviewегs7 ' ,, (heаг) bout t.

Та|klngo]nt

Work n pаirs.You аrеgoingto interviewsomeсand dаtes or a vаоаnсy nyourdeраrtment' fУouand

Уourраrtnerdon't Work n he same deрartment, ryou

haven'tstаrtedWorkyet' nventаvacanсybeforeуoustart.DisоUss he six qua|ities a-0and deсide Whiоhare the most mрortant'Number he qualities 1-6) 1=

most.mрortаnt;6=|ёаst mportаnt)' ry to use somefirst оond tionaIs nyourdisсussionand some otherexрressions rom he Usefu||аnguage!ox.

Usefullanguage

та|king аbout сandidates]fthey ave eevаntеxрeienсe Wе kпow heУсan do the

fheisn l сoгnрUteЕteratehe'| have o betraned,Shemusvhastobe beto ..

|tЪessenta/vita hai hеуhаvе

Hir ing nd ir ing

VoсаbuIaгy1 comр|etethefo||owing efinitions ,1-4)Withthe

сorreсtverb from he t!oх.

dism s f€Еi+ redundаnt resgn

l IIуou8i\,е om€пе а jоb'you8?.|цll thеlrr,

2 IIуоu есidеto]еаv€0uгob' ou3 If stаff аvе o €vе Ьесаusеhесoпpаnynееds lr

геduсе hеiгWогkfогсeo sаvеmonеy, hеуагemаdе

4 ]IYou еlL oпreonеhеymust еаvеЬесаus€thе]гWOrkis uпассeptаblе,

ou,,, .. Ьem,

2 NoWmatch hewords aпd expressions 1.7)be|owtothewords (а-d)With pрroximаtelyhe samemeaning' ome ofthe words onthe rightсаn bemаtсhedwithmorethаn oneWordon the |eft'

2 qurt3 ]аyoIf4 lirе

6 hirc

3 Whiсh Words n Ехerсise2 are nformal, o you

think?

Reаdng

1 WorkWithа pаrtnerаnddisсuss the to||owingquёstion.

. ]|Уouhave оmаkе tafflеduпdаnt'Whatdoyouthinkis thеb€t Wаy o tel] lr€m?

а gоodасаdеmiс ualiliсаtions

b rе]еvапt огkeхрегienсr

с g{rodommuniса1ionkil]s

П

П

П

Reсr!]tmen



2 Read the o||owing rtiсlequiсklyto geta generа|deaof its content.

h ChriсtмaсTExтHow wоuld yoц lieL ifyol .есеivеd а tехt

mеsа8е tеlling ),ou tnat ).оu no ]оngеr hаda iоЬ? Ploьaьly you would find it Ьтd toЬе1i€е at iБl, ,Aлd сtrtаinly it' tЬе textmеsаgЕ тrivсd on DeсemЬ* 24' iDu woU1dЬаvе а п]sеraЬlе сЬьtmаs,

Thь ь ехасd),wЬаt ЬаPРсned ro 70сmPloщs who woгkеd Гor Еntшеt' afinanсiаl tпiсs eсomn]еrсе сomраny,

Jщt ьеforc сЬrЬtnd' aсЬ oгtЬеm rеrivеdа tdt mssаgе wliсЬ iеrd .Bаd

лews' GАl,

Рlllсd fundiпg 2nitе, \v.€ lavе to stoPtlаdings ot.ow,'Thс flssаge wa sеntЬyGoldоn вul]' асtiпg сЬiеfffiпrivе. .] wДon фе Ьus oп Ч, M). to асhristmФ сooсeft

wьсл l rcаd thе tсхt,' sаys Алdy Dаm, Lье

sсan the artiс|e nd find he nаmes ofthe fo|lowingpёoр|e 1-6). ou саn use the sаme name more hаn

Тhjsрегsoп аssеtup а ьusiпеssп раrhershiрWilhасo]leаguегomЕntlаnеt, .,, ,,Thь рe.son гokе hепеWs ЬoutЕnlrаnet'sаi]uге'

Т t i " oe | ' on . o l d t i L n , l , e | ' ' F q , | p r е , I

This pегsопhаs ап асademiс ob, , '' usеd bеfoгe hе mаin vеrь]Thispегson аsаdvisеd х сoliea8u€ аьoutstагtiпg р

Work With partneranddiscuss Whiсhof thefol|owing a-с)you think s the Writer'sgenerа|messagё'

No job sсomp]etelуeсuгe,о doп,t ееltooсertаinаыrut ouг utulе,Fаilure aп mаkеyoumoгe ]kelyo suссeеd ехt imе,Bаd п€ws саnbe лrаdewoгseWhеп t ь сommuniсаlеd

formеr lT m.nrgеr at впtraпеt' 'l had to

sеI аt] tЬе соmPД)',s 'jsеts, ] аidnl гultyЬеli.vе t цntil the hs ааy wЬеп ] Ьаd !o

Gordon Bol| dеnies tЬat tЬь m tЬеwloпg wа), o iлhlm PеoP]е,

]t was thсЬеn мd thе quiсkбI way to reaсh ффyоnеat tЬеsаФe ime',Ье sа],s,

i]owеval rhеlе n a Posni!е side to tЬestФ.y' whiсh ь Ьow mш)' пеw сomPДiсshаvе now ьееn sеt uР ьy eх ЕлtaпФсmPloyееs, nd)'Dam Ьд sеtщ Irь ownсomPалI' СlеаNiец аnd says Ье ieаlLlеnjoys wo*]пg Ьг Ьimsеll Cаry Liлg,thе гоImеI sftatе$, dirссlor' no! runs hisown сrсdit-сhссkiпg Ьusinеss' аlon8 wilЬ

юоrh* ех-Еntmеr еmP|oyee.eе sЬаlit

вlаkе, еa fiлапсе diгесtог а]sо now ownsЬis om сomрany'VсФo' an<lЬе Ьаswoгked ith а numЬегoftЬе l dЕntranеtеmP]o),е€, еiPnч thеmwith the еgalаndnn.nсial бРесts of *аrhg up а nеw

susanna Khavul, a prоA$ot аt tЬеLоndoп Ьusinss sсnool ' ЬеliФсs tьat'haviog сxPeriсnсеd fnluге, tЬеsе po*.Еntlаnеt $ап-uPs Ьаvе a ьеltecthаnavсrаgе hrnсeofsurviиl. .TЬе).}яv€gonеtЬгouф а еапliлgPloсеssаndhavegainеdskilь that Ьеyфi use g'п,,shеsаys,.IаЬе uгPгisеdfmostoft]t ех-Еotlмеt е.фdid;t Ьаvе Ьщinеssdeа.'

3

thеjrownЬusinеss. .,, .,Thisреrson ikеs еinghjs oWпboss

|f thе tехt Inеssс.8е Iтi1]е]1 п Dесеmbеr 24 уoD l|oald ha|1е11miseraьle Слnstl?иs,

1 Doеs thе Wliteг of thеsе sеntеnсesbе]ieve t is likelythаt you Wil]reсеive а t€t mеssаge ike this, dо you

th i п k ? , , ,2 Tl р |en'р F ,fDа.| [ .Le 5еn|епсe5 п ,hеp |' l

' i n p e , с , I ЬOU . ' L е " \ , , o }oL h n ] . . , ,3 Iп thе resllll рагtoi the sепtепсe,What mоdal vеrh i s

r ln sеntеnсе ' ьеjn8mаdе edundапt5 аrealpоssibiljty, he сompаnу rергobаьlу аlkin8 bоutjt аndplalrnin8o r€!се theirwoгldorсе'

r ln Sеntеnсe ' tilе speаker oеsnоt ьеli€e tlrjsWi]lhарреn. hетe тeпoplапs o mаkеаnуonе

r Th]s s саllеd thе seсoпd сопditionаt' Wh]сhun]]kethe iгst сonditioпaL, а1ksаЬotlt аn lmdsindrysilul1tlonWhiсh сапnot hарреп, oI thе wтitеr hinkswi|1allпost rcтfuiпLу not h|1ppеп,

2 сomрare these irstсonditionalandsёсondсonditionа| еntenсes, hen readаboutthёdifferenсes n meаning.

I If уoar сampanу mаkеs

2 Ifуot]r оmpаnуmаdеwh|1tuo|lkl уau da?

з

45

4

Grammаro]kshoр

Seсond ondit ionа]

1 study these two sentenсes rom he text and answerquestioлs 1-з).

HoD wouldуou IееLf уoa тесеit'еlс. tехt |1|еss{1gееLIiвуoa hаtуol]nо Iоцеr rlоdа joь?

t6 Reсruitment



Speaking,1 Work n pаirs'one personshou|d ookаt Question

оаrd Aaлd theotheratQuёstjonсаrd вon pаge 109,таke t n turns o askаnd answerquestions,writingdownyoul раrtnerъanswers.

Question аrdA

WнAтWoULD YoU Do -..

] lfsoгпeonе ffered ouа We]|раdob nanotlrerctУorсountryWou|dou аke t?

2 ifУouсoud giveone tem nУour obdesсr]ptionod ' o l 6 l о 6 , o n \ \ h d . , o d i b 6 а n o \ ' , , | , ) oооuld hаnge sectonоftheeХаrn oumustkкeWh hoЛeWou Уouсhange ndWhУ?

з |f omeone aveуoU hemoney oset up a newbLrsiness' lrat indof busnessWouldt bе?

4 f уoUWeгeaman/WomaЛ,oyoLrthinkУourjob

WoU|deeaseror гnore ff]сu than ]snow?Whу?

2 Write wo morequestionsusing heseсondсonditionаltoaskyourрartnet таke t n uгпsIoasкand аnswerquestions, hoose your artner's tWomost ntеresting nswersfrombotheхerсisesаndleport hembaсk to the c|аss'

0lder mployees

Listening1 Usethe adjeсtives n thebox withmore or/ёss' or

otherсоmpаrative оrms' o оomрlete hё olIoWingsentёлсe n threedifferentWaУs, hen сompаreyourideаswith а рartner

Таsk ipsummar]singhr manpontof What omeoneaУs saUsеfu|skil|nbus]ness,iУou rеWritingotes naсаnd dаte during n ntervieщ оunred togJгnmariseWhа1they aу na few hort ontences'atherhanWriteowneveryWord heУ aу.Тhe ol oWngexerсisеgivesyouрrасtiоe de ryng u ab|e ummаrrsiлgentences,

з2l2 You аregoing o hear iveo|derworkers а|king bouttheirprёsent itt]аtion, istenаnd matсheaсhрёrson{1-5)withhe сorreсtstatement а.i)below.тhёreare ou stаtements hаtyoudon1need.

а wou]d ]ikemolе job seсuгitуь fее]s hаt hе/shе s а vjсtjm ofаge

dьсrimiпаtionс lvoгksWith peoplеwho агепuсh youлgег

thаn him/heгd did поt sреnd а iоnв tinreurleгпрlоyed

e i5 рlаnning to tаkе еar]угetjгemеlrtt Woгks mаinL],Withpеoplеofа simi]агавe

to him/hег

8 is sholt ofmoney аft€ bеjngIпаd€

h fеeis tlrat his/hеIаЬilitу i5 nоt lrеingеxploitеd

i is Wаjt ingо h€атt hе. esu lt s ofаn

ТaIkingoint

Work With рartnerand disсuss whiсhof thefo||owing a-о) ouWouldУoudo ifyourсompanymаdeyou redundаnt'

]ook огапothег iIпjlаIiobretгajпo do а сomp]еtе]уilfегепtjobstагt ourown Ьusinеss

Peгson

Peгsоп

lr

2з

In 8еnеrаi,oldетlvorkегs аIе ,,' thаnyoungеr

1 ц,q,9n9цl|1i'|t],i!1ц9uе!Nо|kеr1rеmarе reliablathЭл

у!!,цrl4сrQr\еrэ-'

aggressrve cопfdеnt enthusiаstс oyarлotмated produсtve {e]iаыe s|ow o learn

lfthey mаde you redundant t theаge of 60,Wou|d oudo the same?

Reсruitment 9



Staff evelopmentGettingtarted1 WorkWitha рannerand d sоuss he o||owing

. Whаtaге опre I thеWауs ouсаn еtеmpLoуcrsnolvil ltreу геdoingwе]l in othегwoгds' ivе €dьасk OnthеilWork]?у to thjпkof thгее ii lеr€Dt Wауs,

2 Work npаirs.

Loоk аt these suggestions15) for

givingfeedbаckto emр|oyees nd putа (/)next totheоnes WhichУouthinkarea good dea.тrytoagreeWhiсhmёthodуouthink s thё best.

|_ , Р г l ,

J ь - l | | l . d | , Р " ; в и | l h е | . ' n v " Р i

thе оIiiсe onсе aуеaI to djsсuss thеiг \Noгk, П

2 ]'hе naпigеr hаs а ]nееtin8with thе епrрloуeе

оnсe ayеаг аs abovе' hut оtltsidе hе оfliсе [iогехаmр]еn theса1ё], П

] Thе mапаgеr only hаs а лrееtin8with thr

еmр]оyее f thеil work is lrоt sаtisiасtory, П

П

П

вelow аnd opрositearё our advertisementsA-D)for d fferent raining ourses. Reаd thetitlesof eaсhadvertаnd skim through he nformationneасhtodeоidёwhiсhcourseWou|d ,e he most he|рfu|foryou inyourwork or study.

The mаnаg€ gjvеs hе еmрlo}'ее gгаdеаt thе еnd

oIthе }.€I {foreхаmplеa numЬеГ loп 1 tо 5,wlrегe 1 mеаns vеry sоod alrd 5 meапspooг]'

TЬе mапаgerаsks othеr пеmЬels ofslаlf to

соmpletеа q1rеstiоnnail€аbout the еmрlOуeе,

Тrainпg

Reаding

1 Workwith а partnerаnddisсussthe questions 1-4)WhiсhаppIy o you.

1 Havryоuеvет ttепded ny rаinnr8 ouгsеsWithyouг

2 ]I о,didуouепjoy hе oxгsе(s]]з Whаl knrdofskil]s огуOuг uloгejоьaгryou еaгпjпg

аt t]rе11опепtDуоuгрlасeo|studу]4 Wlrаtkiпd oI sk]]1soуolr рrеsеl1ttudi€ notргovidе

уouWith?

тllv|Е.мANAGЕ}lENтsкlLLsl o | о o . е J 1 . в | . , 1 o

PГоd rсt v Aftеr omPLеtg hер ogгam е,tranееs an аkеаd!аntagе'a ГеfГeshеrсouБе

anyolthе сouniпеsWhеrЕе оperatе t no ехtгa

o!rProgгаmmеs ave юvеn ffeсtjve.oгoveг0,000 ents n heра5t 5 yеаrs ndeреndеnt

l ' o d l ё- A o i 6 , o , ' , е l I

асh eVе on aveгagе70 m iltеq еxtга pГod!сt v ty

рerPerson eасh dаyТhаts еVenwеeks eaсhyеaГ

BusinеssWritingТhi5Wrjt]ngWоrkshopWitt etpУо! to jmрlоvе

Уoul orgаnъаtion nd сtarjtУWhеn nting.

Pаrtjсipants ringsаmptes f prейous

busi|lе55оrlesроndenсetheУ avеWгjttеi o

thеWorkshoр.henWе хаminehеm пd

idеntif,] leаs or пrрlоVement.

махimum Umbel fраrt iс ipаntstоul NeW

YOrk r oпdоn entles is 5.Тrаiп iЛgаnаьo

be dеьVered ff-sitе оr tаrger llruр5 tа tjпrеand tосаtion hоsenbУthе сtieпt.

98 stаffdeve|оpment



MEMOтo: ТonyPetrаkаkosЕrom: Am rаАhmed

]5аWth trа iп g oUrsе dvегt ised,Mэnagег.entТodаy' th ink tWo!|d ejustthethingorHе п Kаоеrа

nsаes seе fvouсаngetheгtof nа tra in ingeqlesttorm ndарр]vforаitоffund g ' he nеedstoseпdtoвUth dеn ntheрersonne|epагtment on1|et еrgo!nt ]аTtеrАрrhouqh,sWe,re ongtobeVеry lsv!nt i| the nd l the nаnо year

'Ixь ь. t*.-J.y*"J*Ь.p Ь. Jь"t" *L" Ь.""lirtl"

". "o."р".i.""" "{u"Jy.i"Ё{n."";]jtatсDeпts Ior {inanсialnБtitltions. ъaineсs

схdline tЬe.oпPоnents ot. Ь-,lЪ ЬJ."ф J*"t."J i"".-e

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q . . . . ' D ' " l , ' ' B a | Ь

NEURo-LlNGUlsтlсPROGRAMMING

NLPwаs rig а]yсreаtеdyRiсhаrdаndler€' l " . h . т d

, i с , l ld n d J o h l G l ' о A ' . h - 9 L , ' ч | Athen' hasdeveoped ntoаpоWe U]sеtof

t F ( | r i о J е s . o , l | e 'Цg l 1 " ' l . ' ( e | | ё1 , | ooL lbus ness аndyourpelsonа| fe

o Ur wo.dаyсourse enаb|esbusinessрeоpе tomakegleаt рlogress n deve oping e аtоnships

аndmаnаg gсhange, а(с iраntsаIeeiu геd oreаdoL]r ntrodUсtл расkаnd сomp ete the tasks

befoгеbeg nningthесourse

Look аt thestаtements 1-7)be|owaьout heсoursёs(A-D)' can theаdvertsаnd deоidewhiсhcourse eасh statementdesсrjbes'Write heсoreсt|ettern eасh box.(Ifneсёssаry |ookat the таsk tiр nUnit11'рage51.)

АIle, ILр.оUrse ' l IJ i rРrq с ' n do Jno,I le l lo| |Oi I Uсo | . r . o |. ee , @

2 Thе сourse hапgеsmorе hапthераrtiсipапts,Wогkin8]i\,es.

з Аftеr omр]еtiпgheрrogгammе,Iаinеesап аkeапothеr ouгsе t ahi8her evel,

4 Rеsеаrсh as Ьeеn а.гjеd ut ntohоw thесouгsеhаsсhaпgеd hесlieпts'wоrking гaсtiсes-

5 Tгаiп€sсritiс]seЬеjJ wn wгitiпg ki]ls.6 Tтаiпееs аvе o do son1е rе.сorusеtudу.7 сlаss sizе саnье пстeasеdor offsitе rаiпiпg,

ReаdingReadthetwotёxts in the nextcolumnаnd extraстinformationromeaсh to сomp|etetheformbe|owthem,

тHЕPsYсHoLoGYF sЕLLlNGAn erсiting new сoUrse oтonуone workin! iп soles ondmorkёting'Youwil leоh ьow to:

lndeБtond thе foсLoБwhidl detеrmjлewhоtФstomersbuyondwhofrcmgoinoъdiьilitу with potentiоlnew bxyеБdeсl With uуeБ Whohesiфte

Тhis oUld evol!tiоniseouт omрony! oles i Ures'сoursedotes: 2з_25Моrф

'\9-21 Aptil

25-21|iФ!

lndiйduоl Е140,00

сoPoroteq.ouр оte:Е110 perрeБoл

Fo.thе ttentiont t rlli

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П

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VoсаbU|аrуFindWordsаnd phrаses n theаdvertwith hesemeаnings 1.4).

l а reаsonWlriсh nfluenсeshе еsultof sоmеthiпg. fealaL

2 J\' l i|y о rJ (e.omeoге д||e\,п оU ,,3 to Wаit e|ore oin8 оmеthing €ausе уouаг€not

4 tо сomрletеlyhаn8е omethinв , ,

stаffdeve|oрment9



WritingImagine hаtyouWаnt o bookp|aсes or some of thestaff nyourоompаnyon thё ,Psyсho|ogyof se||ing'сourse' Writeaп emаilto the сourse organiserWhiсhinс|udes he fo||owing.

. sауiпg ow mаnymenrbеIs f stаff ouwапt о boоk

foг. аskin8 iyоu сап hаvе heсoгрoгаteаtе

. tе]]in8 im/hетwhiсh dаtеs оuprеiel

Write60-€ Words.

сeпtre ircIe

ReadingРeop]е ft€ lпаke omраг]sonsеtц'еепhеп'or]d f

ьшinеss аnd he voгldоf spoгt. oreхаmр]e,еoр]еwlroworkwе]lwith hеiг ollеaguеs Iеоftеп ajd o begood

1 Work npairs.You аregoing o readа teхt aboutfootba|| nd businёss.вeforeуoureаd,сomp|etethetwo sentenсesаt the toр ofthe nextсolumn,discussingyour deаs WithУoUrрartner.

I I l A o lo ' еь"o lo fbJ . ' n " "Ьа ,ddp ,e .ousd i | e , | o' J .{ , l / \ of|eFooтod A"sol|d 'o ."/ . ledпрd Up o

l / l . **с*""( l .|e 'a o.gdn*d o.sп"

/ , \ - s e s d ed . f о т hewo tdo t t oo , b а | | а | пh , . i n . . st J е 'e.u v. ,тh.vhаv.а|oпqhs 'or 'd, iЬhFd^ n,s\,}*

1 |Uс], t ,а ' .|аysv| .g|nагo9аоe.I I l .e|e а lе mаnv hinosnсommоn eтwеenLе- workofа footbа||tёаm nd a suссessfu| ompany, n

/ \ ф h сJ, .s , | .ere ( еnorтоusp,essu.. оиin dnо

\-'l "- с.ь. depe.ds o. ,.аn.wornаnd тo| 'аIio. Le

Woтk]ngn а сompапу Likе lаyiпgn а ioolbаl] eаmbесаusе,, , ,, ' ,,мапаgingасoпраlry s ikе пanаg]ng footbаll еamt]eсаusе,, ', ' ,,, .,

skim the artiс|e o find out f t talks about he same

Rоаd the fo||owing tatements 1-6)аndсheсk in hetёxttosee if tаgrees.сirсleA' в orс.

onlythгеесоrпpаnies аvеusеdсеntlесiгсlе so аr

!b, wгoпg с doеsn,tsаy

, ' o | v n J r J 8 е s . l г Ь e пе I | , . о т с " г | ' . . r ' e . o . | э .

B Wloпg

з сentrесiгс]е аn offег пе offсouгsеs oгpагtiсu|аг

A п8nt B sго|rg с doеsn,t aу4 соmрaпу mаtlаg€s аJе ьelter аl kеерing stаffthаn

с dоesn't say5 Wil] саr]i!g s thеоп1у uthог i ?fu lvdy oWlil,B wrоn8 с doesп't ау

Footlrаl]is gоodехаmрleо usе nbusiпеss оaсh]пgbесаlrsеt ъ uпd€stоod п manуdilfегenlсu]luгеs,А пght B wrong

ЬuiId]ng' аnaging |ayers nd аkiпgdeс]sionsuider

рrеssurе'centre c rсlea so provides рeсiа ]ydesigned ourses n response o the nd Vduа пеeds

Тhe dea s not new,FootЬа|| rаnаgers аve oftenЬeen n demаnd o раss ontips fromthe wond of sрo.twhiсh пraybe

lrlЁ

F=Ц

CJ

сourse foг сomраnymembersoffers а iurnber ofteаm ЬUi|d]ngхerс]ses nd eXаnr es howраyerstа k to eаоh оther n the сhаnging оoms o showhowа teаm сan Ьоnd ogether,

Тhere are а|so s]m аr t es between he sit!аtionofа foоtЬа|| аnager nd a businеss manаger Еor

eхаmpe. both hаve hejob of keePingа numberof

" .n.d peop" f l h ] .en h". I te, .ou|d |sаy

|eаve ndgo somеwherеe|se,Тhe resu ts ofаfootЬa||eаmаre trai spаrentwith he |eague аb еss' owing h. wоnd howyou a.. ре {оrтinq Ao.'n'bL]sinesss nodifferent'With hаrерnсes рUb|ishednthe mediаorbroаdсаston the blsiness news,сourses for rnаlrageгsookat teсhniqt'es orсU|tUre

Useful in !s iness,W car| ing 'the ormerЕпg|and ugbyсaрlaln set Uра сoпsu|tаnсyWhiсhadvisesсompan]eshow to Use sрorts eХpеr.t ein bus ness апd even оo.Wrotea ьookon the sUbjeоt'

Aсоord]n9 o Chr]s вrаdy'а

forrierfootЬa erwho now]eсttrres n the сentre C]rс|e ,j1'\сourses. ootЬa]|]s Ьetterаnа|ogy orbus]ness hапsomeotherswh оh are commony Usеd, F oo | bаг " L ' e " , | Ь | . j o ё / F r yоnе 'Apо ' t , o - i'WjthfootЬаL ou cаn hаve a grolp ofexeсUtives romа|| veг he wor|d Еuroрe'south Amerсa. Afriса, ' ,тheya shаrethisсonrrnonng!age. '

100 stаffdeveIopmeпt

Adaрtеd tom lhe sU.dаy г]fies



VoсabU a yvoсаL'u|aryfrom рorts and gаmes s oftenused inbusinesssituations. neасh ofthefоlIowingeхamр|es 1-5)'whiсh sport or gamedoes theёxрres$on n ta,.сs omefrom? choose a sportfrom he box be|ow. ometimes morethаnone sport

is рossib|eаndаnysрortсаn be used morёthаn

shаll We&lсt oIfЬy оokingаt hisпoпth,s sа]еsriglrеsl ,оoI!a|LTlrаtпеw sales rrcсutivеееms ,еrysood, e's гeаl]уоI|thе аIl- ,--Neithег idеаrеwilling o ассeрlа сOmргomjsе,o hеnegoliаtions аvе eасhed srdlе'rdte', ,,I'm ustwгjting о .oпсft asеwithyou, ,,A All tlis рaреrworklаs о rеdonеbу thеend{rI hе

finaпсiа]yеarB Бut hаt,s пlytwо wееksаwaу,A I kпow. t,sа rеа] d.P 1sаinstimе'

ListeningYouаr€8оin8to ist€ to аn lrtегviеw ith а womаnwhoь talkingaboutа new systеп orоlrtainin8ееdbaсk n

,l Workwith a pаrtner nd аnswer he o||owingquestions.

. What doyou think J60 desrе.?eedDdсftrlеаns?

. Whаtdoyouthink anonу,tous rеаns]

$\2 Listen o the nterview nd аnswer he fo|lowingquestions o showyouhаve understood hegeneralgrst,

. Who 8ives he е€Ьaсk? ,

. Wlro sееs he ееdbaсk?,'

з' 3 |mаgine hаtУot|Wаnt o introduce360 degreeleedbaсk [oyourсompаnу'Listen to Yvonпeagаinаnd сomp|ete he o||owing entenсes by choosing

thё correсtending'сilс|eA' в or с.j I l ' 0 d P 8 - e r A e d L J l l , d I l " J ' I s о п р o t , I р " р р l . ] i . e , ,

must e сhosеn у ...

\9' r|1е lnр|oyее lnJnJgеrс сo]l€suеs1п hе ееdbaсk'he еInp]oУееs8ivеп ,,А а8rаdев аWrittеnommeпtс bolЬ а gгаdе пd аWгitteпommeпtThе еmplоyеe ompаrcs hе ееdьасkWith ,,

А his mапаgеr,s ppгаisаlB hisоwп5е lI 5sessm€пtс his dеvеlОрmепt]аnAссoгdin8 o thеsреаkег'inkin8 hе eеdbасkopаyA has nеvегbееn гiedB is пot eсоmп€dеdс is usuаlт Ь o д . r п n t д a . q n r t r п r o р m r r c l q A д

A theresults f thе ееdbaсkB thеemрloуее's evеloргпеlt laпС th€lеsultsofthе fееdьaсk пd hеemрllrуeе,s

devе]opmепtlаn

Thе sреаkеr ее]s hаtаnonymolrseеdbасk..,

B is moгеuselu] hаnnаmеd ееdbасkс is essusеfu]hаnnаmed еedbасk360dе8гeеeеdьасk s пot есornmеndеd,.A in tines ofnаjor сhаn8еB in регiods fgrolvthс ]п smаl] ompaпiеs

45

аth]etiсs bаseba|| оhess footba|

2 NoWmаtch he eхpressions 1-5)With heircorreсtmeаnings а.€.

1 kiсk off2 oп th€Ьаtl

5 rасеa8аinsttirnе

b somеthh8 thаt hаs to ье donеquiсkly to n1ееt hе deаdlinе

с a srruаtlonwne.е no onе саnmаkе аny pгogгess r gаlп

апуthlIl8d еffiсiеDtаnd аwагe oI WhаL s11аpp€ll18

е stаIt [а mеetin8 oг арroсess]

Giving nd eсeivingeedhack

Voсabua yllr some сompаniеs' пann8еrs hаvе а Inееl in8wiLhеасhmеn1ьеrofstаffonс€ or lwiсe а yеаt whеn lheгасliеvеInеnts, strеn8thsаnd wеаknеssesагe disсussеd,This is

solnеtimes са]lеdаn appraisсl,

WhatсouIdyou сalI he fo||owing eoр|ё?

r Маny vегьsаdde/ o mаkе hеnаIпе f thepегsопwho does his асtion, omе erbs ап аlsоаddeetоIorm lrеnаmеofthерегsonwho s thеobieс. f theасtion, Wo xamp]еsouknow а]rеаdy гееп|pLoуеr nd еnplоуее

. thеmаnа8еrwho oеs heарpгаisаl

. thеemр]oyее lro rесеjveshеаррrаisаL

staffdeve|oрmen



с Perсeпiаge f thе tоtаlworkforсеwho took аt eаstolrеdау offwоrk due to siсkness п thе pгеvioustwelvemonths lr siх Еllroреan ountliеs

! 1 6

э r ,a .^

3

J S

Pегсеniа8е of сompа еs wlro havе Women in senilrrпаnаgеm€t in siх diffeгеnt сountгies Еiаr.] N.lrelгds Gэ'mаny tlзnЕ

charts adарled rom o..Upаtionа1aлd Елvnanпеnta| |Iеdiciле

Еmаils

1 Work n pairsanddisсussthe questionsbe|ow.

. o | " 18е , ' oW | \е | | | . do ' o | " ' р \е" ' . h l ' \

. Doyоuthink hаtеmаjls аvепаdе offiсесonnnuпiсаtjопrеtt€оI wоl.sеl

Thе humалIesoulсеsmaпаgel f oпeсоmpапyWаs

J r , J l l t | oo lа . )6 r г с i

е , Р P ,n8 . r г | 't с ! n8sta||tjпrе nd саusin8реорl€o f€]stгеssеd, hеOr8аnьеd suгvеу o ind outabout hеusеofеmаlls.

2 on the nextpаge'УоUWi||ind the reportgiving hёresu|ts f the surveу. magine оu аre he mаnagerWhoorganised t. skim the reportquiоk|yto ee if tсoлfirmsУour deathat emаilsаre а рrobIem'

7rаand

Work nраirs' tudythegrарhs A-c)аnddisсussthequestions elow,. Dоеs our оuntгyppеагп.nyоfthе таpЬs?оеst

сomрагr wеll With thе otheг сouлtгiеs? fyo!г сo!пlrydoеsлоt арреаг' ow dо уOU hiпk t сomрiгеsWilh hcсouпtг iesп thеgгаphs?

. FoI еaсh of thе gгaphs (A с], wliсh do you find thепost suгрг]siп8 igulеl

I r " , o . t o I \ o ' . 1 , ei p u , :

l02 stаfffaсtsndigures

Staffaсtsand guresGettiпgtаnedA Averаgе houfs workеd реI persоп ilr different

сountries for thе yеаrs2000 to 2003



Report n useof emailsRosаnа eлdes. Uпrаnesоulсеs аnаgеr,equestedsurveУbоUt se feпrаiьtWоrkiпrdertomрroveoffjсe ommunjсаtiOnnd dеntilvtrаiПingеeds.

ProсedurеstаffWеrе jvеn quеstionлairео bе eturnеdУ8 Мarсh.тheУWelesked bo!t:

1 NumbеrfemaitseсеivedеrdаУ2 Usе fеmаitteсhnotоgУз strеss aused У еmаjI over|oаd,

Results0 | to l , 8 е a b . , r o / , а l | ' r 0 ' e t l I l е d | | . е q J е ' г о ' а . " A .

1 N!mЬerofemаi[sstаlfWеrе skеdо ndiсаte oWmапУ mаiLsheУ есеivеdperdаУОnVеrаge.esLiLtserе|5 membe15f stаff есеjvе etweеn аnd58 mеmbеБ fstаff есeive etweеnаnd1014mеmbеrsfstaff eсеiveetweeп1апd 5з membersf stаff eсeiveirоrеhап15

You needto piсkout some ofthe most mporiantfigures n orderto present hemаt а stаffmeeting.

sсаnthetextаndсomрletёthenotese|owwiththeсorreсt numberofstaff r' eaсhgаp (1-7).

' ,BD|a Ф ,nь^1 'е

8v '<Iю|АN-" ,v " , , . "^" '

" '* ' ' 1 'ô] seo ^ ' J^ ' ' -

fёe| stressLdЬec^цse+eЙi1s. з

чLЙe|t t|,e en^ twice^ 1^1|l@e

1|L^у t|\^t efu&ils rea++eaô+let\ c|eьГ s

aф4r t|\a.twЬцso+|\e aea| фa tao

Foe||^^t|^эrоЬ|"@iuLaa+iaФafrrоw:}

5 а цеtedt'о."lеd оц |с vоft|- рср.аi ||-ey|e|,Were пnесe55arУ.еs!ttsWelе:

1бmembrБ fstаff есeiveetweeп апd5 !nпесessаrУ

22menrbersf stаff eсeiveetweеn аnd102 membersfstаffleсeiveеtwееп 0aпd15

2 Teсhпology38 taffmeпrbersheсkheir mаjI orethаnnсе daУз6 stаfl mепrbersnoW owto rgапj5еotders20пrenrbersfstаff now ow о usethеmeetjngсheduLeD n e n ь е . o \ . d . . ( | O ц . l O W ' o s e v о t i | g г o 1 .

3 Stressз2 mеmbels fstаfffeetthаt пrаiь le а mаjoгаuse f5trе5s.hеmost оmmопеаsоnsorthis re:

- being оpiedntо mаiьWhjсhoпotсoЛсernhеm(given У 0пreпrbersf stаff)0rrсLeаrOldiпggjvеn У2з mеmbеrsf staf0Overusеfthе,urgеnt,]сongjvеnУ 4mепrbersfstar0

з2 mеmbеrsfstаffthjnkhаtthe roblеmjlL еtWоr5е

Lookаtthe ёntenсёs1-4)be|oщ hiсh rawсonс|usionsfrоmthereport.nder|jnethecorreсt

a|ternаtivёп /tаliсs or ёасh.^ тпо]ontу/n|iпonryf Etaffmеnlrеrs аid hеy eсеived

This s сluroys/o/ienlnеueгrесаusеmеssа8еs I.i , r п i Р . l 1 . l Ьрm r j ппргрcc t r r v

Аlthough '.llost/пof ndn]l stа'i knOцIЪoW o сгеаtеfoldеrs' mosi o/,tPпl/РL, Of,te сап usе othеI аsресtsofthе softwаrе uсhаs thеvоLiлg ultons,A пфi0'/пnrоrlr}, oI slаfl Inеп]Ьегs cll thаt епаjlslvеIе а пa]oг sourсе oI stгess'

WorkWith a pаrtner.Write h,vopossib|ё

recommendаtions forthe ёnd ofthe report' Ifуouneed help, lookatthe l is tbelow.

геп]пd€ to stа'ftr"inin8 sessiоn

Wг]tlngReрoгtsusUа]]у nd wjth а сoпсlusioп пlhiсh gives hепtost mрoгtапl po]пtsаЬout thе fi8urеsаnd 5с)п€reсoлnnendаtjoлs Ьo t whаt the сoп]раnуshould dо,

stаfffасtsапdfiqUre



Grammarworkshoр

Repoгtedpeeсh1 Look atthis extrаоt romone of thequestionnаires

from hesurveyаboutthёuse ofemаils,

Do уoU ind that emаi|s re a sourсe ofstressl

t9No

lfуrs'whу?

Еmail9arr ofтеn \nсlea.

FеaPlе 1e Lhr.urqеnt' can 'oa iuah'

Inm),oPin on,Pгoь|€ms with emаilswi||

8et Ьetter

stay he same

getworse

2 comparё the tense of the vёrbs writtenon thёquestionnaireWith he tense oftheverbs usёd n hereporton hё survey' henаnswerthequestions

stаffsаid hаteпаilswегeoltеnunс]еаг,staffsаid hаtpеop]е sеd hе rrgentсoп oь muсh.staffsaid hаt hеprоьl€m wouldgetWrгs€

1 What hарр€s to аse]tеnсе siп8 hеpгesеnt imрle, \ P \ e l Р р O | | | . Ь J ' , 1 \ i 8 х c d ' , / , J r l , , , ]

2 Whаthаppenso а sеntеnсe sing he11,il?utпrewЬenиe , e р o, , | г ) . J v | , , 8 d . d ' h o l

з Report he ollowing tatements 1-4),making heсorrect enseсhanges.

t ,i сhесkпlу епrаil пliсеа dау.'shе sаid hаt hе lhaa|.eahеr еmа!L!-'V,',,|aa'la,! ,

2 ,l dоD,t nowholv o сI€tе fоlders,']]еsaid hаthе

з ,Wеwil]апапgе tгаiniп8 еssioп,'shе sаjd hat hеу

4 .]Worr't аv€time1Oi]] п thеquеstioппаiгеodау,'tle sajd hathе

Skillsaudit

SpeаkingAsftills audit s аwaу оffiпdin8оutthеski]ls hаta

реrson г аgrouрo{р€p]ehаvе,soпrеtimesolrrраniesагIyoutа ski]lsаudit оhе]р

themtouпdеIstаnd hat skil]s гenееdеd oleaсhjOb

апd Whаt kilь theiгemployеesсtuа]]Уаve, hетеsults rrsuallуаplаnor stаff гainiп8 nd

1 Work ngroups.You аregoing o саrryout а miniski||s udit orthe о|аss.DecideWhаt ki|ls ou Wantto get nformаtion bout,You саn get deаs from hefo|lowingist,orсhooseski|IsWhiche|atetoУourfiё|dof Workor studУ.

. lаnguа8е kills

.tгаinin8 kil]s. mапа8еInеntki]Ls

2 |nyourgrouрs, hinkaboutWhаttуpeofquestionsbe|owУouneed oryouraud t, or fyounёёd amix ofboth ypes.

. oрrпquеslioпs е,8,Wh\r a :rol1findIпI|iLssоurсе f

. quеsliоnsWitЪ ]tеI11аtil.€е'g, o[,лиny епdilsdoyolt

тесеi|]еdaу| BеnI)ееl1аn.l 5, e?Lr'eenand -l0, tс,]

з Write ivequёstions o аsk othёrmembersoftheс|ass' тhen сhangegrouрssоthаtyou interview ||

theotherclassmembers.

4 Rejorm inyourgrоuрsаnd рresentуou resu ts othe restofthe с|аss'Using eported peeсh.

Use'u||апguageRepoЁing data

sevenрeорe sa d thаt1hеyrsedsрreadsheets Very

ТWoреopе sa d thаt hеyspoke sоmeJapanеsebut hаtthеу oUdn1Wrte

Absenteeism

ТaIklngoint1 Wоrkin pаirsand disсussthe fo||owing uestions.

. Doеsyouгсоmрanу/рhс€ofstudУhavеaрoliсy on

. Whаthарреnsf ап еmp]оyее/stud€tаkеsа lаг8еnumbeг fdауsoffs]сk]

104 stafftасtsandfigures



2 Work With ourрartnetYou аre managers n aсomрanУWhiсh sWorriedaboutthehigh ratё ofaЬsenteeism dаysoff Work) mong tsemp|оуees.тhefo||owing uggestionshave beenmаde.тa|ktogetherandecideWhiсh ou hinkWoU|dethe bestone(s)touse.

1 stoppаУins mрllrуееsolth€ fiгst hге€dаys hаtthеy аkrоf isiсk, П

2 сivе аn ехtга аy'sholidаy o а]lеInp]oyеeshоtаkeпo dаysofi siсk duг]ng hеyеаr П

з Rеduсе iсkраy o 50%ofthе еmployee's orпrаlsаLаrу, П

4 Еmр]oy n onsitе oсtoгwho hestа1lmust геpогtto fthеy аke dауol ls iск. П

5 olfеr аргiz€ (е,g, пеW аr]to heemploуeе iththe bеslаttеndапс€аte' П

Reаding'lskim thё fo||owing rtic|e bout absenteeism аtёs оfind outWhiсhofthe suggestions ,1-5)fromа|king

рointexerоise2 аre mentionёd. ut а (/)in the boxnext o the suggestion f tаppeаrs n he artiс|ё'

2 Reаd the аrtiс|emores|ow|y nd deсide he сorrectending,A, в orc' forёaсh statement 1-5)sothаt tagreesWith he teхt.сirс|ё hё сorreсta.lswer

1 Absепt€]sm аtes rе8еDеrа]lyligheгWhen mаnаgeгA hаsЬаdnOmапа8епrеntrаiпjпg

@ doеsпot setГeаlistiсаrgеts

С doesnot еnсouгаgeеаmwoгk

2 Invеsсo еduсеdts аbseпtе€sm аtеs уА ofIегin8oпrраnyhеаltlrгovisjoпB tаking dviсе ron1 syсho]o8istsс пrаk]ng tаIImoгеmotivat€

з Rеstriсtingiсkрау s ik."ly o bе еssеffeсtivеhаnsomеоtherасtions есаusеA i e||сol| |8e. еЛ pIOvеL..o bA lb.en lo| |or8e|

в it is notsuрроnеd yтesеатсhl | 8 n 4 r P с . | P r A l ' o s \ ^ | v s | а I 8 o o I I 5 , L l

4 TheRoyаlМail woгk€s' union е]t hаt heil сomраnyЪ

аttепрts orеdrrсе ьsепtееismA WоuLd аveno еlleсlon thеalrsеntе€sп гatеR i i ' ] . . i c . \р nrр р]lnт.ьlЁm

с Wou]d rrсГеаsеob 5аtistасtiоп

5 Aссoldjng to Аnnе Rosегs'ргolr]еmswith аbseпtеeism

A oпly аlfесt а miпori1уofсoпрапiеs

B аrc igпогеdьy too mаnv сomраni€

с аrc djffjсu]t o solve

Thе right trratmеnt or aЬsеntееsrг , 'L l 'в J i"v оГ|s iсk паt.ееm аl t nr| rhiпgЬuг d4s аЬsепг гоm

wor,lr rе а Ьtgе nnапс]аl гоЬ1еп огЬusiлеsss, ltЬoпgЬmany аЬsслtесsrсgепuinеlyll' tЬеrе аn Ье othеt ешonswЬy реoр|еdесidе to *ay lvay Ёom tЬе

аЬsепсе,Аftт iлvеn]gаt]пg holv muсhwasЬеingр.id ]nwаgсs ьrsi.kсnrdoyеs'

thс iлvсsrmсit сomPаny' nvеsф' dе.idеd

Io invсst iп ] Plivаtе dосtol гог rs staff,

ТЬсy аlso oIТегеd tе mеdiсаl tе*s лd

сoulselliлg' Rсsсаrсh саriеd out а yеa

1atс Iound tЬасonс-dаysiсknеss Ьsелсes

Uк рo* оfliсе' яелt fuгthег Ьy oitlringpгizеsofnеwсaь and hoiidаy ouсhск to

еmР]oy€s who ijd iot Iаkс ]пy dаIs оff

wогk. This idсa wаs dismksеd Ь'т tЬе

l'огkеь' union rvho агguеd fiаt rhе

соmpаny shoulrlIoсus on irnрroving oЬ

sаt]sfасtion'id1el Ьаngjmлrjсksjkеnrеsе'

Documents

Business Benchmark Pre-Int SB Part 1