Business Benchmark Pre-Int SB Part 2

7/28/2019 Business Benchmark Pre-Int SB Part 2

http://slidepdf.com/reader/full/business-benchmark-pre-int-sb-part-2 1/78

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HiAndy,

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Dеаг мr KoPесky'I m writing ro tЬаnk you for youг hospnаJityduтingmy visn to Ртaguсmd еpесiаJly |or tЬе vсгyрlеаsапt

TЬе ouг Г1oш л'oгy ndМ r КozзJс.rе.епrзriоп.werеvеryuseful. will pur rоgеdrеr dсrailеd epoтt orouгmanаgеrЬЬ weеk d will ссrtaiлly есommсndyourсompany asаsuppliеr \7е hоpе to mаt<е finаldесЬioл in tЬе nсt two wееks.-lrаnk oUo"' с а€аiг гo. mo.r п;oy аЬ|.i . ir ,

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DеаrМrаnd мs Niаrсhos'Thаnk you Гor ouг еttег f9 NoуеmЬеr nd Ьеsamр]еs.i.е аге urгеndy llnningto орeпа nеwЬrап ."пJьo* |d е .е r1n rе rе l . Jп п , l<* i гgo , , r

рrоduсtгаngе. flould you Ье гее o mееt oп tЬеaltепrooп f Fтidаy 7NovеmЬег?

I would аlso ikе гo еnquiге fyou aгеwilling to offеr adisсouпr п шgсrordсш, егЬaрs е соulddisсus drison Friday?

I look tЬmаrd to hеaring rom you,

IsaЬе]lашzi

tJшitt Jшh ррliсationsJOb е1tеts

tillrirл(r

3 suggestеd аnswer

DearMrТang,

тhank ou oryour nterestn h€post f mаrkеtingeхесUtive.аm p]еаsеdo nformуoUhаtyouhаveЬeеn5hoгt|ьtеdol thepon,

WеWou]d ikеyou o аttеnd n ntегviеwt шм.I at h€аbo'е аdd|Рr1on8 \o!.mbе' аl ] ] J0 df ' P|еd'е

сometо heгeсеpt ioпeskin hemаjnЬUi ld iпg'

P|eаsеet Usknowаssoon аsрossilrle fyou аге Uпаb|еtoаttеnd аt thь time,We |ookforwаrd o mееtin9you,

тbuiKuenFunq

ТsuiKuеnungHUmаnResoUrсеs anаg€

4 suggested rdёr

DеагMrТаng,

Re: Polt of market|ng eleсutlve

Мany thаnks oгattending he ntеrviеW or the abovеvaсаnсy, аm soгrу o infoгmyou, howеVer, hаtyouhаvепot beеп sе|есtedol thь post,

oUrdeсision wаs mаdе аftel |ongаnd сагefu thought аs

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muсh сon5idеratiоn, е dесid€ to aрpoiпtа сапdidаtеwithрrеviousеxрer iеnсeofhеtravelаndto!rьm

Wеwi,| . oL evеrу U((e5sлуоJ l fJLJ 'е(d lе. . ' ,

т'ui Kuen un4

7 suggёstёd answer

Deаr14s alаЬаnoviс,

Тhаnkуou oryourаPpliсаtion oгthе pоstof ]тProjeсtmаnаger аm sorry о tеlLуou hatyou wеre notsholtlisted orthe Post,Although ou сleаrLу аve etеVаnteхPerienсе't wаs ettthаtа саndidаteWithmоreexPerienсе f mаnаging eоptеn а tаrge omPаnуWаsneсessaryоrthь Post,HowеvеL lе3se ссеPtourgooz

wishеs orУoUr utuгe аreer.

l.lriit з staff levelФрппeпtТlа tl пg

L'rr'/alrrq

suggestёd answer

DеaгSiт/Маdаm'

I lvоuld likе го Ьook plaсеs foт fouг пеmЬеrs of statr oп

tlrе PsyсЬologyofSе1ling' ouве. Plеше соuld yousеnde Ьooking form to tЬс aЬovссmаil adаre$? Idеа1ly,thе пanreеs lrou]d пеnd thе сouье in Маy ifthere arеstill ptaсes eileЬle, Plеasе ou1d ou lеt mе Ьow if wеquаliф for гЬс сorporаtс gтouр Latе?TЬаnk you.

I loot fomаrd to Ьсaгiпg fгom yоu,

Yоurs аirЬfully,

sаmp аnsи,rersо ,.],]!geхerсises



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This рart of th€ ехаm tеsts vour ьililу to lьtеп foг sресi1iс

]пfoгпlаliоn n а shoгt еxtlасl'

мultiple.сhоiсe qtеstionв in th€ Listrniпg pаpеI

Еасh q!еstiоп lrаs thгееаltеrnаtjves. llе is tlrе

сoгIесtаnswеr, hе othеIs аI€.djstmсtoгs'.Yo! hаvе

to distingrrish hе геlеvаnt niolmаtloп lгom lhe

distгасtогs, е сагefulwhеn уou llstelr' bесаusе he

sреаkeгsWilLusuаl]ymеnljon som€hiпg сoппесted

lvith t]redistrасtors.You muslье alегt n oгdеItodесidеthаt tilеy аIеthе Wlon8 ans!vегs,

S!!]!-.sted еХа].. -.с]l сiL]r)Use tlre pаusе bеforeеасh гесoгdlпg o Iеаd thеqUеstionаnd thе tЬгееаltеrlrаti\.еs arеiu]lу, Ъu mаy

Iind t usеful tо uпdегl]пe hе illlрortant voгds'

Thе sр€kers rviLlргоьаьlу sаy sоmеthiпg аbout а]l

Ihrееа]tепadvеs ог somеthing similаr to thеп, LБtеп

саIеfullу to dесjdе Whiсh ]s сoггесt.Thе speаkегs vjl] not rtsеехасt]у hе sаInеWoгdsаs ]п

thе qrrеstions, istеп foг thе sапе idеа ехргеssеd lith аdillerепtword ог phгаsе.

Iftlrе а]tеIпаtivеs теwoгds aпd рhгаsеs' Iу to tliпk o1

аltеlnаtiv€Woldslor lhеse dеаs bеfoГеуou hеаI thе

rcс0roЛlg,

]lvou find а quеsriопdiIfiсult, usе hе раlrsеьеtwееn

l]stелiпg hе first iпе апd ljstепjпg hе seсOnd iлlе to

геаd t аgаllrаnd tlrink аlrоut vhаt уou hаle hеагd'

Маn: solгу,I аn't rаkе ithег Ithоse''m nmееtin8srothdа-vs,

Womаn: кthеп,пех1Wееkt ь,

цIhаldау аI€thesре.keгs oing o meеt?

B Thursdаус FгidaУ

2 Маn: llаs thеIеЬeеnmrrсh lrtегеstпthеnеп.рost]Womаn:Yеs'Wе.vе аd аboL]t аррl]сапts,omе

,e ' v8 ( rоo - е , , o J , | h ,o . i 8 ' Р , |Ъ|iпtеr\,iеlvt h€поmепt.аnd t ]Ооksikе ]']lbеsееnlsаlrоut OI heol

A,Iап: so рrlrlrJb]-v1.r hould lwауsаdvегtь€1пthаlpареl гomnоWoп' WhenWеput lrеаdYеr't n]iпc. nlуaЬout ,' ' pеopleсolltасt€ us,

tlow mапyсаI]djdatеss hе\domаn oing o пtei.vjеп.]

А60Bз0с10

2 b Answerthe ollowing woquestions.

] нoпl m!сh wil] hепilп раY ог hehotе] oоm?A 19ОB ! lз0с {75

2 \,vhеrеsN{r.sIllivаnoin8lоhа\,еuпсh7А CIееk еstаuгапt

с stаIi аntееп

3 2 Answerthefollowingtwoquestions.You need othinkаbout otherWordsуou mightuse to ta|kаboutthethreealternаtives' вeforёyou isten, hink ofsomeWords or different hapёs,mаteria|s ndcolours.You studied some n Unit 5.)

1 \\ihаt эs bееn hап8еd bout hеpасkаgin8oг th€

B thеmаlегiа]с thе сOlOuг

2 Whаtdld thеmаn hinkаbout hеpгеsепtаtion]

A Thе сoпtепt .аsbo.in8,B ThерrеsеntеIрokе lеагlу,с Thе dеаsWегe гiginаl,

тo ryа reа eхam ask' o oраge117'

[)(r.сis-o:j

11а Listen o he o||owingwoshort хtrасts nd i||in

the spaсes.тhen answerthe multipIe-сhoiсequestionЬe]owёaсh extraсt.

l мап: Doyouwаnttо mееt оmеtimeo dьсuss lrеmаrkеt €€rсЬ suП.еyl сou]d o nехt1,, ' morпiпg'

шomаn: e' ' |сoJLd s \еl l , t WJ. oD|l8 \есouldmееteаг]iегthаnhаt' jow abou12 , tlis lvееkoг з ,' .' mom]ng]

1l6 Еxаrnk s arrd rаm ra.l 0



Listeniпgaper аrt : xam Iaоtice

asOurst lons - l 0. YauWilhеar 1ashan еcordngs

. Forquеstions -10' сirс|еone |ettеrA' B or с, |ar heсarreсtanswеr

.'|ou w]l]еar aсh eсor.l|ngwiсе,

1 When houdtheWomanеaсhtheаfiVas Lngеtomeet ]rFletrэher?

2 Wherе lo he рeakers an o have he meеtiпg?

з Whсh chаn howsthе orreсt urrrberоftorеsneaоhoсaton?

NUmb€ofstores

:vеыt пy"-z п vеaв_] r Yеа

з2l0

з2l0

з2

0

ч

-9

I \ 4-

Yeаr I Yeаr2ПYеarз r] J Yeаl2 ПYеarз

Ехаm kil аnd xаmIасtiсе 1



Listeningаper art : xаm rасtiсeсontinued

4 Whсh s he omрanyЪestse]пg angе?

5 Whсhgrаphs сorreсt?

NUmber fdаys bs еnсe NUmberfdаys bsenсе

Т-

T =i=

Т-

Т -]аn Feb lиаr Apr May ]Un

NUmbel fdаy5 bsenсe

i. зооl ,5о

g rso? 100- 5 0

ъ6

Е15 0

Е

с

Whats WrongWithhemanЪ ldedA the olourв thе rсес thequаnttУ

Whаt oes aneWantto isсuss?A a cаsir oW orеоаstв рanned хpепdturе

Whiсh raning ourses oes ]a edeсde о ake?

в рrodLiction rооеss-.sс operationsmаnаgemеnt

9 What s the manЪoр non of GаrveyЪ?A Тhey оffervale forг.опеу,в ftey produсеhighqUаitуgoods'

с Тhe rdelVeries rе rerabe,

10 What does thewornanWаnther сo|еague o.lo?A answerquestons fromnewempoуееsв Write setоf nstruоtionsс demonstrate оW o operаtе omе nеW

]an Fёb мar Арr Maу ]Un ]аn Ееb jv1ar р. маy ]un

Ехаm ki sаПd хаm rасtice



i l. i l itеfliriцfli. lф[Jflrt ]:Hхtlm ikiIls

. thгее hort е]еphonеonvегsаtiОns'ouhеаrе.сh one

. onе olrl or sеtoI nоtеs ol еасhсoЛ!сгsatioп ith oulsрaсеsso 12spасеsn ot.l), Yrrumust ill in thе

missingпiOrmаtiоn,],ouргасtisedjmilаr k]lls пUпjt 7 iра8е37]аDdnrUпit9 (раgе2).

Thisрагiоf thеехnm еsts:. youI hil itvoUndегstаndiсtuа]n{огпаtjon,

еspесiа]lу lrmbeгs !сh s dаtеs, I]сеs'€€honе

. youl аbilitytо аk€do\l.n pе]lin8s i а паmе, Oпrp.пу,

When istеnins or sресiliс nfoгmаtiоп,t ь vеryimporlanto] istenoг h€сriеs,oгWогds hiсhwjl]iпtroduсеЬе nfolmаtioп hatуou vапt.Еогехаmp]е,fyоu Wаnttokпow hеpriсеofsomеthin8'ьlеn for th€woгd ргiсе'oг сost'апd bеrеаdy oг lrе nformaljoпуouwаnl Oсom€imnrеdjаtе]yftеr Ii уouагeпоtingdoц.n pесifiсin|orпlation,гу оdесidewhаt Ъе uе woтd s likе]ytobе Iогеасhonе.

liuggtlstоd cХаI']leсh ] iiL еl Usе thе раusr bеlolе you hсаг eасh гесoldiпgto Iеаdthe forп аnd think whаl iпIorпlatifir уОnmust pL]tпеасh sрасr,

2 Whеп уоu hrаIthе lrсordin8' ]istеn Ioг he kсy lvol.lsпlhiсh intгoduсе hе nIOп rаtioп thаt you пeеd, FoIехалrplе' f опe quеslion js .disсorrпtoifеIеd,' ]istеlr lrrthе vогd ,disсounl'.Thе iпfoгпаt]on oп thе гeсoldnr8 s

in thе salnе oгdеl аs thс quсstions,

] Еoг пrаnу ofihе quеstions.yo! wil] hеаI two пumbеIsor lwo рieсеsoI infогпrаtioпапd you lv]l] hаl,е oсhoosе 0reгightonс, sо doп't just Wгjtеdowп thе fiгst

0nе nаl -vor] еаг'1 RеmеmbеIthаt уou hеаг thе есordin8 оnly оnсе sо yоL]

must кеер сoпсеnIIаtlng,

Еlе l l : lе. . l

5,i

YoUwi|| earа speakergivingsome nformаtionаboui DнL, theexрress d e|ivery erviсe' Listen othёtаlk and fi||in he сorreсt numbers. rhespeаkergivesmаnУmorefасtsthanyouлeed,so listenоarefu||yo What he numbers efeг o')

Yеаг п whiсhthc Сoп]pапy

Тоtаl .еl,епuеn 200з:NumlrеI of offiсrs п.oгldlvjdе:Numlrегoi vеhiс]еsоlvпеd:A]гсгаitusеd n Еuгlrре:

1 . .2 . .3 . . . .4 .tsoеin8 aпd

c i|: Peop|e ften onfusethe аmes fthefo||owing|ettersn Eng|ish:А' , Е, G, /' J,я' s. Listen o thereсording nd write hese |etters n he orderthаtyouheаrthem'

I

5

2 48

l

] Namе: KеithAddrеss: 34'

2 Nаmе:Addгеss: 62.Postсоdе:

3 сопрапy:сontасt nатnе:

ii Listen o thefo||oWinghort сonversations ndсomp|etethe nformatiоn. neасh саse,yoUneed oWrite he сorreсtspe||ing

с lоsе'Сlоydеn

Dгjvе, Loпdon

4 Listеn o fourshort сonversations nd Write heоorreоtnumbers. neасh саseyou W.||hearmolethаn one numberso be sureto сhoosethe сorrёсt

] сOпlJс( hоле rumbеr2 Тiпrе i .п ivа|:3 DisсOuпt:4 Tоlа lпn rьсгof st. l f :

тotryа rea|eХaгnask, o oраge120,

Е)(аLl l( i s a 1d ха. i]rа

0t cе

t l



Listeningаper аrt2: xаm ractiсe

e!Ouest ions1-22. Yauwi]| ear hre-aonvеrsatians,. Fil in thеnun!Эeredpaсеs an thе arms,using he nfarmationauhear. YauWi!| eaгеaсh сoлversatian nce anц

сonversationneOuest ions l-14

, Laok at the orrл е|ow,

сonversationhreeOuestions19-22

. Laakat the armbе|aw. Youwjl]hear womanenquinng bauta ob vaсancу . Youwil|hеar man|eaving nessage t'ar. Yauhave2О seconds o bak at thе arm-. Naи'|]sten ndсanp|е|е hе arm . Yauhavе2a sефnds to |oakat the arm-

. NaW jste|1г|d anp]ete h-Аarm-

VacanCуWithTurnbull aad Ca,

. Postonл(11) ,, ' ,, ' ..Dеpartmеnt

. Nlust аve xperienсei(12)

. start g aary:(1з} ' ,,,,,,, ' ,, '

. send 1a), Wth pp|саton

тЕLEPнoNЕ lllЕssAGЕ

Sinan phanеd rom he|19|

Seлd eрlaсеnent2o| ,,- ,- urgent|у

He needs aknoweхistiг|gustorлers'

(21) ....

Cantrеle arеgong to ardеrsarne

Izt . . . . . . . . .onVersationWoOuest ions5 '18

. Laok at the orn below.

. Yauwi|] еara wonan eaving r'еssagеabautsome Work orherсompaгry-

. Yauhave2a seсanсls a |aokat the orm

. Now istеn nс! amp|etе he orm,

мessаge

For siev€Johnsoл

Fraft Jan-at уder'RedwaуCеranicssub]eсt:your(15) ,,, ,,, ,,, ar heir еW angе

she и/алls o d,scuss

. thеir 1в| '' --- for hеnеw kitchenware

. thе(n -- - theуWant outo сreatе

. anеw(a| -- ^- , -

Еxаmki sаnd хаmrаоt]сe



Listeningаper аrt : xam ki||sPaтt3 сonsists f:

. two sесtiOns ith ivеdiIIеl€t реор|eilkiпg n еaсh,YouhеагL]re есoгding пс€опly'

r . o ' e l , - r ' oеxampLе.Ouпlustmntсh aсhреIsoпWith hесoгrесt

\bu рraсtisеd iтпi]аrki]ls n Unit 22 oправе97

Тhь рагt fthе хаm ests]

. yrul аbiLity o isteп oг8istаnd o undeгstапdhеpuгрosе fwhаtthеspenkrгs sауiпg.

signрost \^.отds

Whenyou nе€to fоl]ow hеovегаl]атgumепtt аlistenins еxt' t will hеlp i yоu istеn оr he.sigпposL oгdslThеsе геwоrds ikеdnd'be.l1usе'so,bat and o|ехomplР' hеseWi]]tеl]ou tlrе iпd

ofiпfolmаtion hаt s соming ехtапdhe]р ounottogеt оst '

sLrggеstrс]хаm eсhП uе

1 Yolr пrау wопdеIlvhy We usеd so fеш out]еts'AitеГ

аll' Whеnv{rlr аunсh а пеw pгoduсt, hе oьvlous

stгаtеgy s to mаkе t аvаjlаblе п а widе rаЛ8еo]

stolеs, Bul !Vе цtаntеd o pгеsеП,е hе view of tlrь as

sопеthjпg vегу eхсlusi\,е пd spесiаl,Whiсh is why

we al] аgrcеd о пrаkе t аvаjlаble n oп]y а lеw ot

thе сollпtгy,s oр stoгеs,W." еlt thаt t rvemаdе п

пrоIе8еnеIа]ly viilаb]е' it would lоsе ts stаtus аs а

BсDЕ

сonlгm аn аrIап8еmеп1

supроItа pгlrрosal

dесliпе а!r IrYitаtioп

iust i lyа deс is ioп

l

l0.2 Listen o аnothёr рeakerand сhooseWhathё strying o dofromthe Iist (A-Е)аbove.

1tз YoUwit|hёаr hreedifferent ёoр|etalking boutWhуdifferent ppIiсants or ajob Wereunsuссessfu|.Listen o eaсh personаnd сhoosethe сorreсt eason

з l|уоu агe пot surе OIаЛаnslvеr' ryto jdепtifу thсpоssilr]еoпe5lгоm thе ]ist,lf you usе onе oг tц.оОt

thеsе аtег.lhen уоu mi8ht aгIivе аt thс сoг.есtапsi,rr

lrу еliminаlion' ]fyou stjl]dоп't knorv,guеssIгoп thе

Iепlаiлing апslvеIs аt thе еDd ofthе гeсoгdir,6.

4 Rеmеrnbеr ЪаtyOUheаr thе тесoгdiПg пlу onсe ф уouлlust kеер сoпссnlrаlпrg,

ЕХегсes1 Look atthe ist of answers n he boxand read he

trаnsоriрt e|ow t.Whiсh answerdёsсrit,ёsWhаt hesрeaker s doing?

Usе thepа[se r€ore еасh есiioп ir еad hе ъt otпinеапsп.егs'{ru rаy ind t hеLрfulto пdегiinеlrеmоsIlmрoгIаnroгos,Тhе есогdings i]lпоt use hеsаmеWoniаs n rheaпswеIs, isten oг hеgеnеIаlmеаning грurрose )1

whatеасh pеаkегs sаying,

А Thе саndidаtc did lrot rаvr suitаьlе qxа]iliсаtions

B Thе саndidаlе Was ovегquаliti€ ,

с Ihе саndidаtе voUld not suitth€ соmрагlу сuIturе,

D Тhе саndidаtе,5 reviO0semplоyегdid поt

.eсoпmеnd h1m,Е Thе сапdidаtе vаs proьаb]уnot jпtеIеstеdпthе

Е The сaпdidаtе did nol havе Ге]еvаnt хpеr]eпсс,

] Pегson '2 Pегsoп2 , , ,] Prгson , ' ,,

тo tryа rea| хаm ask'gaIo page122-

Ехаm (i s and хаm laсiсе



Listeпingаper аrt :Eхam rаGtiсe

12 ect ion :QUest ions З_27. YouW|l ear ivеpеop|e a|].jngbaut mis|akes ade hу retai| ampanies'

. Аs уaD isten' leсk]еwnсh mistakе aсh sрeaker efers a. Сhaoseуauгanswer ran thе istA-I, and wr]te hеcaneсt |еttеrл the sрaсeрravided,

. Yauwi|| еar tю|]vе |есеsonceaл|у

. YaU avе2о sесands a rеad hе Ist+1

. Naw |istегltоhеenmр|е'

2з Persoл

24 Pеrson

25 Persоn

26 Рerson

Seсt ion :oUest ions8 з2. You WiIhear fivеpeop\е,. As уau |isteл, 1eсideWhat jaсh sрeaker is trуing ta do,. choase уaur answer fran the listA-L and Writе hеcarrеct |etter n thе spacеpravidес|'. '|auwi|] еar tte t|vеpieces onсe on]у. Yauhavе

2о sесonds о r-aad hе ist 1. Naw |isten a thе ехarrp|е-

EхаmPIe: ,'t

28 Person

29 Pеrsоn

з0 Person

з2 Person

всDE

some temsWeretoсkedna iгnited lrгn]er fstores,Shop loor paсеWasWastedА рopL]r tеГn as isооntinuedsа еsаssrstants ere otmаdе amiiarWith roсluctsDe]Vеres l stoсkWerеnadequateТoomuсhWas рent n d sp ayfttngs,Staffaсked la п ng n сLstomеIeп,сe,stoсkсoitro Was nadequatetems еегned trtdated,

всDЕ

H

rеfusе eqlrеstоrеxpendurеslrpрort reоomгnendаton

рroроse rep ]эementorа supр erreсommendеvers ga slrategyо sagreeWthаnopin n

аnnounоenеW ppontгnentaрolog]sеoranerrorrequest сгrаngetosсhed!е

Еxаrnki sапd хam rаL^tr



Readingaрe] аrt {Soсtion|l:

Еxam kiIIsPaгt seсtiоn1 сonsistsof:

. sеvеn honteхts uсhаs notiсes ndаdv€tjsеments,

. sеvеn ultiрle сhoiсеquestions' nе ol eасh еxt.YOumrrst hoosе hесогI€t аnswer , B oг с,

Youpгасtisеd imilат killsWith hiskind oftехt n Uпit 10onрage47'

Тhь pатiof thеexam ests:

. уоurаbi]itу o undеrstапdhеmеаnin8 ndрulposеo'

sLrggеstedxаПl '|есhпuel Thе е,\ts гevеЦ, lrolt'soyru пeеd1o eаd асhoпе

v€у саIеful ly, omеtiInеshе пfогmаtjon ауbe

рrеsепtеdy аgгарh гЬаrсhагt,2 Before ou ook аt he hгее ltегnаtil.es,hink orа

momеnt,What s themаin ntornаtiоDthаt hе ехtgivеs? г wlrаtdoеs he еxtаsk he rеаdетo do?

3 Readа]l hгее lternativesагеfully elorе оu inal]ydесidе еv€ ifуou immеdiаtelyhiпk hаtА is сorreсt],

4 Bесаrеtu]The hleеаltеrпаtivеs i]l поtusuаl]у sеthesamе аnguagе s n (hе ехt,Youmust olrk Oг nеи h ( h P r р ' Р . q e t | ] | e . d т е | d . l r . , I A | е у , \ , n 8

Ехегсises1a тhё fo||owingwoquestionsgivethreea|ternаtive

sentenсes o сhoosefrom'тhe сorreоtаnswersare а|readУ iveп о you.WritewhУ he other woаre nсorreсt.

\oU с"I l IP-Р!\ }o, r sUos..pI o- lo яjJvл"ss loddl oI

haLf hеnormаlpгiсе,Buslness bddywi]lbе сheaр€ а{tет агсh ,]|уou stаfisubsсгibinsoaпsines.sbdoybеiorеMаrсh, оuWi]l аVеmoпеy,

is not сoгтесt есаusе ,,, .,,

ls nol сoIгесt есаus€b sometimes he threea|ternatives re answers o а

question rendings oa sentenсe.nthis аse.

Уouwi||need o reаd hequestion r the irstpartofthё sentenсeоаrefu||УsWe||, s in hisexamp|e.

вс

с

B

Bс

Bс

2

sаi€ represeпtаtive геquiтedсlos]ng аtе оI appliсаtioпsi24 pгi],

Г | р v i o u q е \ p е | l F o t ц o k | | 8 i " J | е . P , ' A | i J ,

оWn саr аn аdvаntаge,

Aррliсапtsmusthavеeхрeriеnсe Ith]s ypеo|Wоrk,App]iсаnts еed o owrr heiroWп aг.Aрр]iсаnts аve Obe rее o stатtwoгkоп 4 Аpгi],

ь пot соггесtrесаus€ls ЛоI огrесt есаus€

Whаt sJu]iаRуаЛ oins o do?

А shе s 8oiпg owork n пalketiпg.B shе s801п8o work n ассОunts,С shе sgoingoп еаvе,

B ь сorГесt.A is not оrгe сlbесаusе, .с is пot сoIгес1 есаus€ ,, ..

с |n he foIlowing wo exampIes,dentifyingthecorreсtanswerdeрendsоn understаnding nideaWhiсh s expressed n he quёstionusingdifferentwords.

, Г rг о|o" |/4, |lе|d p п чo | 5, |e"sе ,5orеd я е п | s A | , b е | o Р ' h е v с o , ё l . | ' р р \ | b " , L h I

JuliаRуаn, lrесulгentmагkеtin8ssistaпt,sгeplасingс]аiIеAlrd€soп in ассоulrtswlilе she

80еsoп mаlerпllу rеаvе,

Whаt is thеproЬlemwith thе Ordеr?

A lt js dаmа8еd,в Itis dеlауеd,с Ithas пot beеn сo]l€t€,

Why сouldn1Еlаiпе pеаk1оМатiо?

A Thерhoпе inеwаs n us€Б неwаsoutoIthe lf iсе,с Thе пumbeгWаswron8,

тo try a rea|eХаmask'go to раge124.

Тoпv OU n |8P| |о|d r \ , . l - io,Hi ' о . ' е , mbе

was епgаgеd, ou]d уotl tту]

Еlаjпе

suЬsсribео BuJiness odoу oг wеlvеmoпths пdsаve50%off henогmаl riсе offегеndsмагсh 1valid foгnеW ubsсгiрtiопsnlу.

Еxапrkil аПd xаm .асt e



вeаdingаper art Seсtion): xam ractiсe

Ouestions51-57 sir

. Laok at the ro]b\\1]ng еssages алd лotlсes,

. Far quеstians 51-57' ma|k one |rttе. A Borc,an

уourAnswg Sheet'

Eхamр|e:

тhe Gоld Lineтourсo

olJl staff ]аи tthe d sсret n. equirenypersoпoWithdrawrom nу our theуdееm|ris сtsorоonс]lrсtfiеns]Verа nU anсe oothеrpassengersnd he omраnу hа]havеnofurdhеrabi у

sТoвЕсoNтЕNТs NАCooLPLАсЕoUт oF D|RЕcТSUNLHт Go|dLne maу гraveo сhangethe tol]r t aiiand

hoрe |r с]oes ot upsеtсL]stomels,Go d Linе taff аn askрeoрeio |eavehetour fthе behаViolrrs noi aссeрtab]e,God LineWoUdke obe nformedWhепсustomers isapрrove f staff ctions'

Тheсonteпts hoL].lbekeptataсoпstant

Тhe оontents resenstve io hеаtand ight,Тhe сontentsmLrstэekeptfrozen,

в

в

o EB

Iс

П54

Тrre ost of nextуeals tripJromLon.lon oFгаnkfurtеrpersonW]|deрendn heпUmbеrol adсipaпts, s ongаs W'. ave 5рassengersnd hevа|ue fthepound gainsttheelrro оesnotdeс пeапyfuгthq he ostwl be 85.

51ЕхDress ordersFoIorders eсe еdbeforeрmMondауthroughhursdaу, eguaraпteеeхtdaуde|Very or hose eсe еd fterhat me,Weсande verwth tlvoWorking.laуs, L e , | i о | o , с ' L ' i l ё J 6 d ^ | o . \ 8 5 ' q A с | 6

enouqn

B travelers.

]fyolrp|aсeour rdеrтom vondaу oТhursdауn he

morningA уoLWi eсеVeуourorderbefore pmв thegoodsW lbе de]Vеred wodауs aterс you are assurеd of a de ivery the fo |oWпg daу,

55

52

ProdLrсteVe omentMaпаoerтheрosition i neсеsstatеpеndingminmunr f еghtWееksnnuaу n heFаrЕаst

stoсk аvаi|аbiIitvWhenWe nd hаt hе temУou еqlrires notпstoсk WeWi reservetoоkfor ou rom urпext е very oLW]|oл]yесhаrgedorde|Vеryoпreperordereven f Wehave о sendуoumore han neраrсe

5 ё i , 6 d , d о о | a т с ' d , . , o 9 0 | o | , . F d ,

Еast or up to е ghtWeeks'ТhеpostWiI nс Lde atlip tо the FarЕast n eght

тhejob лVoveshаVng о go to thе Far East orateasteght Weeksa yеаr

]l toсk rolэ msрrеventnordelbengseпtout noneраrоe hеcustoгner

A W have oрaya s ngе dе veryсharge,в W| be a|owedree eiveryс W| bесhargedolsupp mentаryelvelies,

Ехаm ki]|sпd xаmraсtiсe



56|n heneхt ssueof т/аdemаgаziпe:Who|esа|ers:veryonenowslhenf|uenta|naгпes fthebgсompan s,bl]t eaсlour

рrof e fthetop1О aуersead g

deve pment he eсtоr, nd ee hat heУ,renotWho oUmghtexpeсt,

storеWаtсh omoarson

commеnts nstaffi

Suрermаrket Po te tatf uzzled у requestiоrFагtrade roduсts

suрerinarkеt: staff xоept na|У eрlu onthe hop looгаnd t iI

Suрermarket:Vеryhe|pfu|taff xсeрt IoрeratorWhoidn't гeet rоffer oprovdе heрW h

рaсklng

л the next ssueoi lrаde therеWL be a featurе n

A the argestomрaniesn heWho sae seоtorв theWhoesaersWhothers the elэtor re

folowing.с thetopWho sа]e dustryUrUъurprjs g anа|уs]s nthiscomparson of storеstaff, hemostpоs Ve

соmmenlsWrtten bout

в suрermarketо suрermarketс,

ЕХаmki]|sndхаm

raсtiсe



Ёiпнdiлq lрег $'1.illt. tsвс:tiопril:t']:'l.itlпkilltiPаrt sесtion2 сonsistsof:

. srхsепIепс€ 11t]1spnсе

. 1lrLшltешatil,е .oГdso fil]еасh pасе,

YoumustсhoоsrA' в' с ог D,

\,oupгасtisеdimilаI kjl]s Unil 5 oЛраgе28.RеаdinsPар€ Pагt2 (sесt]on,1]lsoсoпtаiпs iх sепtепсеs ,ilh аsрасе,

Тhjspаrtof thееxапr ests sресiаllу:

. l11еаnin8sfindividUаl vOrds.

Depепdentwords

Thе соtтесtWo|dwill ofiеndереnd n othеIwоlds nth€sеntеnсe,oIrxапр]е' hесOгreсt гeposjtion ii]

dер€d on Whаt егlr r аdjесtiveomesЬ€oте t. Тhьп€Ds thаtvounred to Ookаt thе voтdswhiсh сOпrеbеtoге nd аfter hеspас€ Theапswег s notjusttodo with mеaпing'

i]r. ]g.]. i.]. .]. l.] l l] 3]..]]г '] l|.].]:

] Reаd hеsеntenсс агеfully.Whаt s it nskilr8 оu Ьоrit(voсahu]агy'гаmmаL Ьrаsаl егbs , ]]

2 Belorе оU ookаt ЬеаLt€lаtivеs' hinkп.hlсnwlrГoсOuld o л thesрасе, ouпаv lind thаlvou thjnkofоnеolthеаltетпаtjvеs,

3 somеtimсsЬесогIесt vord еpends nапоthегn thеsentenсe,Uсhаs аргеl]osltion,ook IОlс]ues jkе his,

4 ]fyou аrеnot surеоl thеаnsц.€:. tr-v o е1iminaLеnсoг molе !vloп8аltеrr]atives. sаv hеsеntелсeeгyquiеtly o уo!Ise]f, Ъisп1аy

help o ]ogvouгmеmoryОrhе]рyou o dесidе vliсhonеsoundsпаturа],

I I е l . j . . i e s

] тhe fo||owinghreeqUёstions estуourknowIedge fpreрosit ions'eforёyouсhoosetheсorrёсtanswer'

think Whiсhotherword n the sentenсёtheanswer

1 Wеhаvr есеivеdnUmlrеroIlе(lеlsсomрLаininsIаUltyoods'А foг B with с .rtrout D tо

2 Тlis рIoduсts jn diгесl oпrреtiliоп sе\.еIа]thег

A with Bз . l h е vhа , ' , е s ре | l

А toг B

J8аi l rst с10 D aboulа gгeаldсаlоlmonеy, ' , ' lhе Dеlv

D i n

с lrquirепrеnt D dепrзnd5 Wе hаvеdесidеd o !аrt O|o!гpгоf]tsn а nе!1.

тhesёtWоquёstionsа|so estyourknow|edgrofpreроsitions. his timeyoumust usethe рrёpоsition nthesentёnсetо e|pУoU eсideWhiсh ftheа|ternаtivess сorreсt.

4 our аiпr s oсmрlоvmolе ul] ]mе talinndеduссоliг oп аgrпсy voГkегs,

A spеDd B in!еs l с hrr\ ! sJ\ ."

нonl сaпyouсhалgе hеprеpositioniп епtепсеs аnd5t.rmirkc Orпе t thеоthег ltепlаtiv€ сoгrес1]

:] тhe foIlowingfivе uestions estyourkпоWIedg0 fсo||oсations nd phrasaI erbs.

] llе hJs J !егу ioЬso hе oltеn ееls jгеd,А nskiпg B tгуing с dеmаndins D геquesting

2 I'd lkе1о up а пееtiп8 o dьсuss hеnеW

3 The pгoduсt asЬе€n s opoрu]аrthаt аiеs аvеouг tагgets 'A рassеd B ехссedеd с Ьеаt€ D оuLdоne

4 Thе сoлlрJny Оnа пuпb€ oftеmpоrаrу tаf lduг ing hcnrmmeг,

А put B паkе с sеt

А took B п.огkеd с рut5 цlе supplу hе ,' пrаtегiаъо ]rеmаnufiсtuгin8

p | ап t ,

А pL,]i. B IаW с simplе D bаsе

тo rya ealeхamask' oto page127

126 Ёх.r s l i ]s а l Eх;] f i l.aL] i e



Reаdingaper аrt {Seсtion): xam raоtiсe

OUestions 8_6з. Choоse thewordorphrasewhichbеstcampleteseaсh sentеnсe,

. Farquеstions5жз' markone |еtter, ' B, c or D' anуaurAnswe| Shеet,58 D sсouпt othings oпeofthefastestrowng oftheletaIndlrstry

A dеpаrtmentsв divisons

59 тUrnoveras, from!]0'6m оnin199710Е90m nnow,

в grown

D rаised

60 Hв ]ndustresrеnrgotiat g, ,, N сho|s /]an|eyol аnreгger

в ntoс ovеrD irom

61 Plеаse.'' thаttrave|suranceпotinоUdednolrrpriсe'

в remаrkс notеD regar.l

62 order to beоoпf ent l gettingheproduсtsou equirе.

в lrstУс inta|уD ongina

6з тhis Ingсabпet s пa reaгness сansomelэodу itоuttodaу' ease?

с mаkе

Eхаm kil|s пd xam гасtiсe



f,leadiпgaрer art {sertiпlli:ЕxamkitrfsPатt l sесtioп з сonsisis of:

. оnе tехt IJboutз5(lwогds

. siх лrrrlti!]е.сhojсe uCsI]oпsWЬеIеуou must сhоosеA , B о l с '

YoUргасtiк'i quеstjопsLikе lis in Unit ]8 оn раgc 80 аndiп Unit 24 on pаgr ]05. Rеаdh8 Paрег Pагl ] lsссliоn з)сoпtаins a longel tехt п.]riсhniso h.s siх multipLr сhoiсе

This pэгtol thеeхаm еsts:

. volrг аЬiliiy to геаd or8jst

. vouг аЬi]ily to rеаd оI sрeсifiс nfоnnitiOл'

skimтning

skimпling сoЛsists01r€diп8 vегy fаst to sel а geЛeгаlidеа of thе mеаlring аird еoпtents oI thе Whоletехt(tоIеxamplе' .ou gеt а loп8 епаi] пl;rlkеdaвел.justbefoгeyou аr€8oing пto аn iлlpoг1аnlmесtingапdyou hаvr to dесjdе whаi асliOn to tаkе vеry qliсk]v),

. Whеn you sее Lnlапrilj.rгwoгdsоrsепtепсеsyou

dоn't undегslаnd,do not sp€d timе tгуin8 tоuпdегstаIld Ьеm сoпtinu€I€dins

. only Wolгy.ьоut djff]сult oсаlrulnrv or sеnlепсrs lt

уoU find thегe s а quеstjonаlrоut hеп,

!i l lg.с1-.siеd 1аl! l:.гг] 1]|]i. j

1 sk]m lhе Iеxt irst to 8еtа goоd gе.еrа] ]dеа oi i 'hаt it

sауs апd thе topiс oi еасhр.rгаgrарh.2 Rеаd the filst quеstionnЛd ondегlinе he rпost

impoгtапtWoгds'з Find WhсгL hе q!еstioп ь аnsп,erеd п thе схt. Thеп

гcаd thе thrеe aLtепlаtivеs nd deсidе wЪiсtr s с0lrесt,somеt]mеs ,ouma-v ind it еаsiег о dесidе rтliсh on."s

4 Тhе апswегs o hеquеstjОnsuа]Lу omе n t l rе аInеоi.drг п thе tехt sо whеп yо! hаvе fouDdthе аDs],l.еrooпе quеstioп'mоvе on lо thе nехtp.гt оfthе tехt,

5 Thе tеxt vi]l пoI oltеn r]sе hc sаmе аngun8е ts n thеq еstiol1, bu nееd lо look iOr thе sапе idеn еxрlеssеd

jn а djilегеnt Wаy'

Е lе lс sеs

1 a skim the text аbout Anwаr's estаUrаnt nddeсide whiсh ofthe fol|оWingа-0 t а|ksabout'

d

Theогigiпаld€а

Rаisin3]]emоnеуostапUрт ]kn ]о . п д .n r l . 1Aрч

Adl.еItьing the Геstа[rаnt

Blly]пg thе еqulnllеnt

Ехраndiпghс. xsiпеss

П

П

П

П

П

П

ANWAR's RЕsTAURANT

Ап!1.аI а]аmа п.oГkеd оl a пulnhег ll yс.гs in lЬеrеstа гаnt tlаde Duгiп8 dris dlllе' hе lcап]t аьouthеаltlr аnd sаtеtу'dеahrs With s!р!liсгs.nd а]l thеъsuеs hаtсol lе up n йе dау оdауmапаgеmепt fаIеstnurant,Аflе| iive !eаls, hе IdtsLrгe hаt hе сoul.l' , , ' ё , l , ' | . , ' , ' " | | o i i , o , \ ' J . . E IMiddlс Еаstегп oоtl, нowеvеI' аs ]t turnеd o1rt, еundегеstiпаtеd hоп, d]ff]сult t цlou]dЬе tOotrt.in thеnIdаl iuпdlпg

АпWаr о nd а sпal] саiё hаt hе сould tаkе ovcг эndaррroасh€ his lrапk or а loаn, llowe!ег' lhc-vWегеlеss hеlрfult]ran he hoped, Thc-v ,сгегеLuсtаnt oo|fеrhilll а lо.тr аs hс h,]dпo ploрelt-vor еquipmentlvhjсh hc сou]d usе tо sесulе ]t, Еvrпtuаllу' hе !UltogеthеIа dеtа]iеd rusjnеssрlan With tlr. Ьсlp ol .hiепd апd pеt.suа.lеdhе Ьаnk to end hjm Iз'0О0'

Pnrс] .]s iп8hееquipmепto sеtup vаsа luг lhегdi1tiс LtY, е оГigjnаllуnltеndеd о ЬUу sссond hапdеqt рmеnt but hе h.td diiliсultiеs Iiпdiпgапуthш8srilrlrlе, lt ц,asаls.r пlогеехDcnsj!с hап hе hаdthou8ht Тhе ьJnk rсlLrs.d Ьim . fL]гthel oап so nr thе

епd hе iouпd а loсаi lirпr whО п,сгс Wi]l]п8 о lеt 1rmlr у еqu]рmеntoD hjrе рLrlсЪаsе' оokiпg Ьnсk, hеtееls hаt thь 1vаsа lrеttег oltttioпаs thс сquipmепt!vаs nе!1. Dd Wаs ]еss ]kеly 1obrеаk down,

Dеspitе h€]п]tiа] Ioblепrs'Anп.аr's restirrг.пt vаs аsuссеss апd t lnее -vеarsа1еl t hаd ,] urпоvеI hаt l'аsаlmost doulrlе hе огi8nrаlеstjnа1с' Аnlvаг vапtеd toехрапd, N']onofhis сusюmеls WсrcshopрегsWhoп'апtеd а luпсhtiпе snасk ьUt hr hаd sееп а pгореГtvthаt п.as deii]у situаtеd o сарluIс 1hе lаdе оf1vlrlkеrs еаvin8 iе oliiсе in lhе е!спing Thе lrаnk

lтаs mrrсh п]oге vill]пg о ]istеп o АпvаГ.s ргoрosаlnow hс wаs.rгmеd with thr ]пplеssil,e liguгеs ftoпlhis |iгsт сnlriге апd hе wаs аlrlе o usе thе ]еаsсoп hisсuггеп1 сstаrrгаnt s sесul.rtу,

1'hепеlv геstjuгint

ореnсd in 2005а.d i5 lrеady dojng п.еll'

l28 Exrm (iIs it Е)(а р|a.1iсo



b choose the сorreоtanswer'A' в or c.

Whу didAnwаr feel oпfidеnt ьout unnin8hъ own

A нe had таiпiпgn rеstaurаnt аnа8emеnt.B не had ьuilt up а lоt of еxperiеnсеn the rаdе'с Il€hаd а пumbеIof сontасts ho Wегewilling o

Whу didAnwаr'sbаnk notwапt ogivehim а lоаn?[рагаgrаph)А нe had пeveг uп а геstaurantefolе.B нi5 ьusiпеss lаnWаs аdlyWrittеn,с не had пo аssеtswhiсh hе сouldollerаs seсu.ity.

з AссordingoAnwаг, uуing heеquipmеnt n hiгenr ' т .Ь j cр rDr j oт l nь r l

A wаs moгeeхpensive hаn e hаdp]аnned'в meаnt hаt hееqrripment аs esssuitаb]e.с sаvеd im monеyon гeраirbills,

4 Аnwаrwаskеen omove nto henewрюрeгtyьесаusе(pагаgrарh)i

A itwould еxpаnd is сustomeг as€B his fiгstpгopегtywasoo smа]],с thе еasе n thе irstpIоpеIty аs сoming oаn еnd.

Тo ry a rea|exam ask,go to page,1з0,

Еxam kil|s nd xаm гaсtiсe 1



Reаding aper аrt (Seсtion}: xаm rасtiсe

Ouestions 4 69. Rеad thisa|Iiс|e baut hepeiormanсеaf a nеwproduсtand ans|\,er1uestions belaw,

. For.]uestionsж9' markonе et1e.A' B ar c' onуourАnswerSheеt

Uni|everр!ed 1he Ilg on ts PG Plnger oosеiеaоo.серt. Mаr.h 2004 ailеl sа es fаi|ёdо reaсh hесоmрa.yseхрe.tаtons' тhе рrоduс1hаd ее. а bо d mоvеbythеfоodgiаnt o n]есlsоmе fe nlоthеiaggnghotdrnksmа e]wh.h thер€ ousуеarhаdsеen sаes n toрsuреrmаrkets roр ]y1,зyo od р bе oW he Е] bi]on markHoWеVer еsрite€еi'.g рlаisе rombuyеrs he сo.сeр1'Whiсh rqed.onslmers1o Use.аfetiёrе lУlер|Ungеrsak nd oj ооfiф рot) ol bЁWing tea, a ed lo сaрture |he

imaqпalon оfсonsumers АЕ] 5m on rstуears!ррortрroqrammе nd пtroduсtoryа.kзсontan n9 a сaiеtiёrеа|so а led to st r m!сh nlerest

тhedфson to dlсhthе PG P|Unger on.eрt hitU. evеrhаrd, he9ro!р Wаsdesрerа1etonnd Waу o kеераheadof 1s Vаs n ho1drinks, esрitё s сo.t.Uеd s!ссess inMаrch2004 wth ts brаndPG т рs.tеа аgs аs thё nа1 nsse.ondfаvolrite hotdrnk behindNesсaiёorig nа thebraпJъsаies rаd uffered 7 61. drор п s!рemaйeis the

р@vious eаr fа iпg o ess than 90 m oп

A sрokesреrsоnorUn e!еrsad:.From sau.сhjnЕrbr!аry 0оз .t Marсh 004 hePG P|Ungeromаt, . ( : ) , с | ё l d d o | ф d L д р ё , ф , ' е "

d , o , J d , о

oпgerViаbetoоп1 Uе rodUсtoпn hesаmebаssHоwevereаdded hаt nсeMаrсh о04' hеP|Unger, о

" р L d о ' o, P d о L d . . р , 4

oltets thаt out lsotherlrал hорs .d suреrmаr*ets, , | а , о . | , b d q | е , 6 , , ё " d , " , " ' " ' " ,

r]o!d еxресt сontin!еdnnovаtion,rom1he G brand'

Jos еWright, relа ngerрert rom eаd n! s!рemarkеl.hа. somеrled, sаid halone ofUn everЪb ggest

I " h" ' on 'n . , Jo d\.hсq r olse сofеe mаkngеq! рmen1tomakе eа she еХрa neсU . l o , o , ( ! o , b o p с , ё d l o , f - g o b P d , h . , " , о | "

oоse € mагkеt. h сh doeshavео rаther d lаshjоned'

" q " " n d , 5 е , " ] " g ^ o do n , " o в U , L р , ъ , . ф с b ё

рrоb.eфwаs that o.s!mе.s сolLd.ot orwo! d not sеthе сaiеt ёrёs ior mak ng both tеа and сoffee beсаuse ol

674 ТhеPG P|Lrngerose eaсonсеptWasalrnсhed

A пreettargetsetbуgroup wnerUn еVеrв nоreaseа|es сrossthе G brand o ]

с stimlr|alehedeё|ningrarketectorWhh

Аcсоrd g othe irst aragrаph,owd dconsuп]егsesрondo heрroduсt?A ТhoseWho oughtheprо.lш]tavе os vе

в Мanуbought hepaсkWlth freegiftbut hen

с Тheу houghthe afet re асked гgrna уWhatWaslheGТрstealэаgэrапdЬstaпdg nthemarket Mаrch О04?A thad оst s eаd oсon]рetitoгs,B t haсlkeрttsposton behind ne Vaс t had trtrqgd o stау t hetoр

Whal haррenеdlothe PG PLrngerformat fterN7]arсh004?

A ]tWas eрaсed nthebrand rangeWith ther

в lt Was e aL]nсhedWith ome atеratons,о |tWаs аrqеted t other toсksts,What s Jos]eWrightЪ рinon ofthr PG P|Unger

A Un |еVershoLr|dаVe esearсhed onsumerreaсtions more сarefLr|

в Un |еVer eserves red or the altemрt о

c UniеVerhadgood dеaWhiсhсoUd ave

bееn markete.l eiter,What s the nain oр с ofthis eхt?A the diffiсLr|tiesf eхpandng an estalэs|red

6A

696

с

the WaУ iferent omраnies esрond o

thela|Ure ia рroduct o сhangeрeорe s

ЕхаmLilJsnd хаmrасnсe



Readingaрer аrt sвоtion):ЕxаmkiIIsPатt 1sесtiоп4 соnsistsof:. Onetехto[аЬoUt00words. iivesрасеswhiсhУo! must il]with {rnеWord,

Youргасtisediпri]аrki l lsnUnit8 oЛраgе4l. еаding

Pар€ Paгt2 [sесtioп ) аlsoсопtаiпs teхtWitЪ ivespасes о fi]l,

Tlis рaltof thеехаm еsts ,оuг пowlеdgе fgгаппагеsресiаl]y:

. pгероsitiопs't, ur'th, Jy'elс.]

. аItiсL€(a/.lп' ftel

. аlrхiliаIуvегЬsbe'ha'e, do)

. irodаl v€lrs [п sl,sho ld, еtс,J

. ргOnOunshe,l, еtс,]

. Геlаtive гOnouпs1,hi.h,,шl, U/ю, 1с,]

. gгаmпrагdvеrbs sl'lL' Irеоdу,l]s|' |с-)

What type of word?

Тhеpоsitiоп Ithеwогd п thesепt€с€will ofteп еU

уоUWIld|}proI о|dуoI neРd, o| }iПp e

. betwееn hesubjrсtаnd hеmainveгb. ounеedаnаuхi]iaryveгb' modal vетboI an advетЬ:мanybas'пesses,,,',,-оrmеd у sеriаI ntrФrеnеDrs-(аuхiliаry егь:are]

. bеfoгe noun, o[ nеedаn аdjeсtivе' n аrtiс1е r аp.еposition:Не IIoРd thаt basinеssеs rc farmеdbу sеriаL

ent.eprenei]rs,аdjесlive:anу]Fеwе| lnnhаlfof - ,,--- lsinеssеsomrcdbу еopLеItnАо| )< л|p <л..occfln |)diс1o, тhP\

Bаl|ks orc rеаdу o епdmoпey .,' DuJ'nessesL,hiсhnа,e so/ldl1sse.s.рr€ositioп: lo)

q l l ^ ^ д с t A ^ A \ i m t A . Ь n ; . l | д

1 Rеаd thе wЬo]е схt liгst'2 Look аt еасh sрэсе апd thiпk whаt tyре ofwoгd уоu

е . d_ \ " и i l . l e p " ndo l r e г n . | .о | | o . l r e s г r . | |

thе sепtепсе.Еor ехаmp]e, sрасе bеfoгeа nOun will bе

еithеI аn агtiсlеoI а pгеpоsitioпoт ап аdiесtiv€J Whеп you hаvе d€idеd whаt tуpе of Woгdyоu ne€.thinkof аltеIпativеsаnd trythеm in thе spасe'

4 Lоok сaгеfully аt thе othеI volds iп thе sепt€с€ Thе

сoгIесtWогd o put iп thе spасе оften dеpeпds oп thеsее 8 , F Y p е , , i / е l h d | | ч е L o , | е , ' ' с и е | i q г o , P

Ь€ausе lhon пеапs thе s€tепс€ пust ье а

5 li you саn1 tlriпk of a wold' lrаvе it aпd сome bасk Io t]аtеr lIуou stil]dОn,tknoщ 8u€s,

6 When уOuhave finъhеd,Iеаd thе wholе teхt а8аiпto

сhесkyouт аnslv€s,

ЕХeгсes] а |nthefo||owing entenоes, eсidefirstWhаt уpё

of Word s needed n he spаоe.сhoosеfrom:

1 Lаstуеаг'Мг vегnon ,' , аррointеd s сhiеfInvеstmentItiсеr.

2 кгьtеl s аpгjvаtе]ywnеd ompаnу pгoduсеsgoLdj€wе]l€],,

,r MI Nozаkihа5wоIkеd t F]ittons leсtrcniсs the

5 Inordег Опагkеtуоuгргoduсt uссеssful]y.ou ,'кпоWwпoyoul сusloп]еrsгe.

6 АссогdiDg thег.аnufас(urегs,heргoduсls m{rгеесo riеnd]],lrап ts Yals'

7 А suгvеу n 2004 howеd hаtRussiа thесountгyWithhighest umbeг lwoп€ in senior

8 Therе s so пruсlr аpeгwolk саn.t inish t al] ,,'

b Putthё сorlect Word n eaсh spасe'

2 Fi||the рaces nthetext e|owwith pronoun.ookсаrefu|Iу t the othёrverbs n eaсh sentenсeаnddeсide Whatthe ubiect s. тhen deсide Whiсhplonoun|sсorreсt.

з ltis estimitеd that housе рIiс€

тo1ry reаleхаmasl. ' oto рage132'

гjsе by oveг ]0

A rесеnt Uк study Ьаs геvеаlеd hаt 65% of саnd dаtеs

€ , . i " ' ' t t , ' t " n o | n " | : o o | | l h е | W h ' h I

slllrmit to еmрloyегs,Although sоmе ofthеnraссtlтасiеs Iе simрlе mistэkе5,mапу ol2а]mоst егtаjпl y d€jbеrаtе ]ies,3 пrсапs thаtеmp]oyеIs avе bесomе пuсh тпoгe агеfL]l.ьoxtсhесkins thе nfoпnаtiоп, If4 '' ..' uгtls out to ье

Iа]sе n апy !vа},' hе саndidatеWi]l сегtаinlу nоt lrеOflегed hе oь' е\,еn I5 ' ,' lrаs thе гjshtquа]iIiсаtions nd eхрeriеnсе,

ЕxаrnkiI аnd xam rасt]сr



Reаding aрer аrt (seсtioп ): xаm rасtice

Ouestions 0-74. Farquеst;ans 0-74, ead he rcrt be\aw nd thinkaf theward wh]сh еst fitsеaсh space,

. Write nlу oneward ar еaсh sрaсe onуaurAnswеr She€,

Exаmр|e:Hёisveryntelested0} ,, , сomputers

0 n |ПП

WheпWritingjobрпэf

'уоU

eedtobеprelr r аboutWhat oUWаnt70) ' ,,,'ordertoensurethatуoUgett YoU nust efinehepos оnvaсant nd hе deal anddate ery ccurаte!у,1) , ,, уoUdon't'уouwI]LrstttraсtheWrong ersonоr he ob Beiore oUWriteheрrof e, stalэsha с|eardea f hеkind fрelsonVoU eed nd heaсnra| orknvoVеdn he oe

When sting k|s requirementsnlу st hoseeated 72) thеposition.m arУWhen tat gprevous

eхper nсe equ emеnts,hiпk bout 7з) rnuсh хperienсе str ty neсessaryor he andidateodothe obwe|,YoLrmaу deа уWant our eweгnр уee оbehghytrainedna] hings' utavod be]ngunreastiо ndсonsdеronу hе ompеtenсs(74) аreасtuaуneededor hерos onoffered,

Еxаrпkil]s nd xаm raсtiсe



Reаdingаper art {Section}:ЕxarnitilIsPагt2 sесtion сoпsistsof:

. sеvеп епtепс€,Youпrust nаtсh асh епt€се.lvjth

YouрIасtisеdimi]аr ki]ls n Unit 11oпра8е l аnd nrUп]t 3 onраgе99,

ThisраItof thеeхaln еstsуouгabi]ilytoрiсkout sрcсiljсjnfоrmaliorrn а shoгt ехt'

sсaппiпg

sсaпniпg s thе ypеofгеаdiлg oudo vheпуounrnyоurеyеsovrr а teхt ookjпgfог aгtiсu]агiDfоrmаtion. hеreаreseveЕl еxеrсisеsоргасtisеhislforeхаmрlen Uпits 1О, з аnd22]. tisnot lоokilrgfor thе oveIallmeaniпg,

SUggеsted Ха ]-ltесhniquеl Rеad he sеvеn sепtепсеs aГеful]!'2 Rеadthе irst shoгt trxt аnd hеn sсап thе sепtеnсеs .)

seе Whiсh оnеs n1аtсh'з Do thе sаnrе or thе Olhег hlее t€ts, Bе pгeрагсd o

сhin8€ уour mi d if песеssaГy,4 Тhе sеntenсеs vill пot usе thе sаInе алgungеаs in thе

tеxls. \bL' must oоk iolthе sаInе dеаехpгеssеd n

5 N4аkе ur€thatthе sепtеnсeсoпtаins ехасtlу tlrеsаmеidеа аs п ti1€tехI,ТWooг сvеn thгее of the ехts mаyсoпtаin soпеthin8thаt sounds simi]al but ontу Оnс wiLltreехасt|у 1ght'

Е erсs s

This hook revеаъ the сhаllепges асins а сЕo todаv,Thе аlthors, JаIrusапd кгiegе]аre rеsрeсtivеly, hefогпrеrсhаirmаn апd foгmеI djгесtог fа пrапаgеп€tсonsU]lаnсy. hey usе еxamplеs IгoIn heiгOwn

.N; YJ; сht"f Е*",.t* offl"*'

woгking jvеs аnd еvidenсе гoln over 50 n dеpthintегl.iеlvsWith nеW hossеs(Ogivе

а fаsсinatjngаndsljghtlу гi8htеningрiсtuгеоfwhаt lifе is ]ike Ioга nеwС[o,

l23

Reаd thefo||owing ёлteпсes 1-5) лd match eaсhoлe Withone ofthe books n thё three eviews A-с)

Th]sbookсontаins е]f.study аtеIiаl,Thъ bookь notpгасtiсаl пou8hn ]tsарр.oасh,ТhisьOok s а rеvisiоп f аn еагljel ook Ьy hеsапlе

Thisbоok гep€ts dеаs r{rm hеа!thoгъothеI rоoкs.

Thisbook s wlittеn oгpеoplсп.ithoutmuсhwoгk

l4side thе vlnd o/tlt.'.jШlФne. is thе ]аtest

рubliсаtioл flоIjr hе wrLt kпowп Writег'Магtiп' , р , , . , ' o J ( J n | d п ' . | | | ' Ь р o . , ' | A е J , ' o

саsе sLUdics, ut jп tепns о ргaсtjсаlаdviсе fог

рrоп]olingаnd sеl]ing' t dоеs 1oto|iеrаnytЬinвvсгy diflеIеnt гoп Whаt ц'аs sаid iп thе wlitеI's

4

5

Read thefo||owinghreesёntёnсesаboutа busiпessbook, тhen read he reviёWatthetoрofthe nёxtcoIumnаnddeсideWhiсhtwosentencesarёсorrect.

Thе аuIhoгswolk оl а filп o| Inапаgеп€t

Theаulhогs аlk aЬout hеirрегsoпаLхр€iеnсe r lthе

Thе аutlrоls aYе аlгiеdоut dеtаiiеd еseаrсh.

prevjousрulri]саtions

Dеаlolg witl1offiсе PоLi|iсs ffегsadviсе on how toсopе s.ith а dilfiсrrk Ьoss oI diffiсull сol]еаguеs, tь diгесtеd tyoungpсop]еWhoаIе ustsrartnls uLin thеWor]d Iwoгl(Uпfоtuпаt€у' thеге s ]ittlеsеnsе lhOwmuсh fth]s dv]сеаn rеaррl iеdn

а rеа] ituаtjoп' hе bookrеiеrs oрsyсholоgiса]thеoгу but has Yец/ еWquоtes ftOпrасtuаl

ll|сrеаsе onr С1|Lt11|аl.г.'dcлess s ап uDdаtеdvеIs ion fthe аuthoГ's lеvio s bеstsеl]еI i1h hе

sап]e jtlе. It ехрlol€ thе skil]s аnd сhагас1егist]сsпееdеd o woгk еlfесtivеly with iпtегnаt]опаl

i " n о | . о j P . n | , J , , n , n | | ! , e D o | ' '

сhапgеs' пr oftlrеmost1,а]аhlе r ресts f thеbоok s thе аrgе unrьеr fquizzеs пd irсtivitiеsioг геаdегso tеst heiгknowlеdge,

тo ryа reа eâmask. o toраge1з4'

ЕХаm(i sа d Eхаmгaсtiсe



Reаding аper art2(Seсtion): xam raсtiсe

Ouestions 5-81. Rфd thesеntеn|.es e\aw nd the tехts еcamnen.ling oI dlfferent ft'iсе esks.

. |l/h,bh esk does eаоhsentenсе75-31 rеfer a?

. Far еach senteлcе'ma* one|еttц A' B' c or D, aг|yourдлswer heei

Еxаmp|e:0 тhsdesk nсorрoratestorageeaiures,

Тhs s mp|е.urvеd esk sрart fа mоdLr|arsуstemhаlсanbeadaptеdoyouг eedsothrr tems n |reange nс|u.lе с]esk nd,meetingspасе' arоund esk-and аpedesta nd аthrеedrаWern , lуou buуlhleee|еmеntsfthe уstemrоm hemaiorder ataogl]е oU еtа desk.toр tandoho|d oсUments h]stolrtуperom hem'

0 ПB

Пc

-D

-

75 тhe сornpаnyе|ng h]s esk s offer ga sреса|

76 onе of he eaturesfths desk s hai t s mob e,

77 t s геlэommendedhаt hs соrnрanуЬroduсtsсlеserveo beViewеd hetheгуoUаnt heгn rnоl,

78 Yo| а, ц" '9. l6ra ig| ol .1, d0 Lo , Ai

Whiststandпg

79 Тh s desk s reсommended or hosеWhoseWorк

80 Тhsdeskis аgoodbuуevеnt|rougrrгnay ostуoL morethаnothеrs'

81 Тhsdesk s desgnedtс]bе usеd With thffpieоes

oi oii сe urn ureslrpр еd by he sаrnе omрany

Тhls desk s deа| or hоmeоff es W h sрaсе

at a prem um and сагl be moved eas у irom

room o room, t s aп L shaрedWolkstatlon

сomрrsingsevera dеsks, Hеight аn be

ad]usted n eaсh o gve separаtе Таnd

Wrtiпg ones Аs yolrusе hreebas сpos]t]oпs henwоrkng seated:forwагd hen

Writing' plightWhenkeуboarding nс]

rcс|пingWhentеephonпg th s js he perfeсt

Wоrkstat n to su t аlaсt Vit s'

Dтhе sсаndnаViаnsrеprobаb the eadersergonorndеsign nd heDапishmanufaсturersfths deskmake omeeх1rеme|уty shonesYoU anstand r sitatihsdesk,Whсh а сornеr пtWth curuedpieсe hernddе, vаiаbe аWоod г

гfleta in sh,весаL]sеЬ e|eсtri']а|Уаd]lsiab , tWon1 train oL]o operаtet,

Тhs s a an1ast. ooking еskWith uit ndraweгs лdсUрbоardрaсefrom friеnd|уNеW orkbаsed ompanУhаt xpo.ts spюduсtsW]rdWde t s defnite|у orthheехtra хpense f shipping,nd hе ompаnyЪWebsite elits Vsit oseethе хсeptionaу

maginаt е uгn ure esgns

evеn youdoП'tntenс]o buуan},thing'

Ехаmkil|sпd хаmгасtiсe



Readingарвr аrt (Seсtioп):Exam killsPагt2 seсtion2 сonsistsof:. onе еxtofаlrout 00 vОrds. iivе multiрlе hоjсе paсеs .hcге oumustсhoosе lrе

bestwoгd,A, в, с OгD.

Youргaсtisediпrilаr kills п Uпit.]1 nрa8е92,

ThispагL f theeхап1tеstsoulkпoп.]еdgеf:

. dеp end€nl reposjtiоns.g, epend л

. grаmпrаtiс,эLtгuсtuгеs,g, ell + infinitivе vitл o

сolloсаtiоns

соl]осаtions reWordshаtаrc оftelr ound o8еt]rег,Ь| | и |.ь е o, Il^еd)'p.\' iо||', о|,o.J| n\т.i

. аdjeсtivеs ]lhnouпs, g, Yoaшillhаvе o Dork |оtight dеadlines

. advеl.lrsWith vеrbs е,8 Pnсеshоl)е i.sепshаrplу

. v€Ьs with nouns, 'g. lе 1!ds Lпаь|еo.еpау his

q l l ^ ^ A ( + A . ] A \ . m t A . Ь h ^ 6

1 веlorc you lоok аtthе a]ternаtivеs, c,]d hе tехtthтоu8hand trу to think Whiсh Woгdw]l]8o in thеspасе,Yo|rпlаy |i!rd hаt you think of оnе ofthе

Ехегс]ses1 choose the best Woгd oг eасh of these spасes. Iл

eaсh саse theсorreсtWorddeрends on thepreposition fter he space.

A rесent slrп.eуshоlvs ]r.t tЬе deсliпе jп th€g]oЬа]P U|'U| \d. t o r

."|n I jРnU |Lе ofр"oр р

2 up thеiГ own ]rus]пеss, 5 35 уеагo]ds агег | о | | | " | t ' oJ , , I U I ilrut, пtеIеstin8ly' hеy аrе аlso thе 8гouрwho агеmOst

I2з

2

А саusеd в rеsulted с ]еd D hаppеned\b8 i n ' 8 . ( Ja | | в . O| |' | , 8 D . " J l i - 8\ а " i , . е Р , . с с ееd с t ] i \ е - J W iА Wor.ied в апхious С сопсеInеd D аfrаid

сhоosethe bestWordforeасh ofthese spасes. Ineасh саsethe сorreоtWord depends on оo||oоations.

-l.hесопrpаny *g'-.*.,щ. '" *с".i;-- '.-i2 sUгe(]rdt mplovсеs аге kерt hIolmеd аЬoutаny сhапgеs'\\,'е rid€ ottlsеh,еs п thе fасt thаtпап.lgепlепt .1пd пр]oyееs wоГk n 3

I

23

з

A holds

B пrаkeс рUls D tаkеsс d o D 8 е tс tight D пехt

.1.hеthгее altеrnаtil,еsmау hа\,е ]mjlаIп1€nings Ьut]ook аt thewoГds еjthеr side oI thc sрасе.Th€ li8htаnswег vil]оftеп dеpепd on thеsе,ЕoгехаIпр]е,fуouаге сЬoosiпg retwerп tlrrееpiероsitions,doеs tЬе' о | | e ' , . \ ' . | F oendn . ' . t Ь Ь . t о t e . " ' p а .'fliпk

аbout thе сolloсаljons аs W€],l fyou агenot sulеoIthеаnswег.lvto е] in inаtе

V l | . n o ] r l v е i ' , ' " d t . ' r d hе e , | | о | | Р | 8 |

witlr your апswеrstOсhссk'

сhoosethёсorreсtWordforeаchf hesespасes.neасh саsethe сorrёсtWorddependson theg ammаtiсalstruсture f the sentenсeor thepreposition.

Thе nsuгаnсеiгm' 4ortолпd аmрЬ€], Iе ,'tОsеl] hеil i|е nsuг.ncс iv]sion' n ut rе hrvwill2 only oп8епегаlnsulаnсe, .his s reсаUsесompаnуplofits Ц.€е 3jп thr пumbеI of сlаims,

]JSt)еJrb) J s}rJгрп\е

С с']пsid€ing

с oссupy

С аiiесlеd

B рLnnnlrrsD lorесаstin8B engаgе

B dесliпеdD dorvD

Тotry rea exam ask' o o раge1з6'

Ехаm ki]|sпd хаm rаi]tiсe



Reading аper аrt (seсtioп ): xаm ]аоtiсe

Ouestions 2 86. Rea.1 hjsaгt!с|е boutan eхpanding ompaлу, Chaose trю bеstWord a fil еaсh spaсe fron thewordsbe|aw. Far еaсhquеstlЭn 2-8- nark one |еxеr A' B' c ar D' aг|уaurАг]swеr hеet,

Еxаmplё:

HeWantsou o(0) ,, himthеreasoп,

0 А speаk вte| с sау D ta|k

o Пв

Iс

ПD

П

82 Aman в ma]or ссhe f D cоre

8i} A looted в grоunded с stood D estab|shed

a4 Arose в deve|oрed с лсleаsed D grew

85 A aоquired в attaned с асh]еVed D сo|eсted

a6 A amendment в сonversоn с tlansiomration D modifсaton

Mo|lvMaid ExpаnsionDomest c eanng spec a| t N,4oуMa d is resрond rg о a hLrgenоreasеn dеmаnd ordomеstiс ervсes by

gеаriпgUp or а (82) .,' expапs]oп ftheirfгапсh e пеtwоrk vertheneхt Ve уears

s nce he lst N/]оуN7]a]UK frinоhse stаrteс]n Еsseх n ]986'lheсomрany snow(8з),, ,, nmostpаr1s

of the соUntryBLit ver heраsi deсade'reсru menthas nowsW сhed o otirer reas a|thoughhеrеarest

гnanу ррortuntes n the southeast,

Тhe new dlive ]sрoweredbу flesh resourсes omm tted othе сompаnУ nсе сanadа bаsеd N/]oуN/]anternat na|(M|\/])(84) itsdreсt nvestment the IJKattheend of2002, WhenMN,4|(85), ,,, theUK

N7]o Мad franоhisedes dentiа|о an ng oрeraton fromАgostрo ar Group,Тhаnks o this,N/]oуN/]aid K hasUndergone s gniiсant(86) ,,, , padicuarу n regard o enhanсеd rаnсhsеe support еrviсes,

Еxаm k]|lsnd xаrп lасt]сe



Reаdingаper аrt {Seсtioп):ЕxаmkiIIsPагt2 seсtioп3 соnsistsоf|

. onе еxtO|аbout00 wolds

. fivеspасeswhiсhуou must i]lwith rпewoтd,

\ o Uр | l ' | , " d . г i d l s l i l ' n U , i l я l ' | ' а 8 e J l ,

ThispагtoItheехаnr еsts ,ouг now]еd8еf8lammагesресial]v:

рrерositioпs(,l, L,itл' by, еtс.)

агtiсl€ (d/.ln' ,rc]

аuxiliaгy vегbs tlrr' hdue.do]

modа] vеIЬs (nl1sl' s,hoxld'еtс,]

pгonolrns fte' l, еtс']

rclativе ргoпouпs(tljfiich,,шl' l,ho, еtс.]

8таmmагаdvеrbs (stlll. d1reсdy.lLsI'etс,]

b оomp|ete he fo|Iowingext byputtingone wordin eaсh sрaсe. сhoosefrom theWоrds n thetablein Еxerсise 1a.

Suggestеd хaп] eсhПiqUe

WATЕR мANAGЕмЕNT

Аs {аr s Ьusinеsses ге onсеIпеd,avin8Wаt€ ь noloпlу а quеstioп i Looking ftег hеenviгonmепt

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Wriie bout 80-200words.

ЕxаrпkilIs nd Хаm rасtiсe



SрeаkingestThе сomp]eteреаkin8 еst аkеs Ьoul wеlvеminutеs.Yоuaгеassessed ythе ехаmineг пd arесoгdings mаdеwhiсh ъ аssеssеdy аnlrtheг xamineгatеr'

Iп hе estyOu rе8ivеnmатks oli

l AссurасyYounееd o shоwyouсаn usесorгeсt

8rammат ndvoсаbu]агy nd аvоidmistаkes'2 RаngeYouгma.kWil] е igher f youсaп useа wide

.J .8eo \o(аьt , l J \ J.d сP. lр . .р ' uс| |р.

3 PгonunсiаtiоnYоuпеed o show hаt ou саn

ргonounсеWoгdswеl]with hесoгrесt tlessаnd

4 Disсoursemапаgem€t Whеngivin8lonsег пswеrs,

уouпeed Obe аb]е o oцaпis€whatуoLr аy n а ]o8iсalwаy апd sрeаk luent]у,

5 Intеrасtive ommuniсаtionYouп€dto show hаtyouсаn isten o theеxаminеr,ivesuitab]e пswers ndjOin n thесoпvегsаtionsWel],

6 ovеrall аbility This s аgеnега]ssеssm€tof уoulsрeаking ki]ls.

Sрeаkingеst аГt ;Ехаm ki l ls

. gеn€аl qrlestionswhiсh the еxaniпег аsks you аbo!1:you апo youг tnrеrеsrsyouг оь orstudies

- youг hоpеs o.the futurе,

This pаn оfthе tеst tаkеsаhout fouг minut€,

YoLp|J( i"еd гl lJ. 'k l ' i , Un: l 2 oл p.ge,7,

This раrt o| the exаm t€tsi

. youг aьi]itу to tа]kаbоutyouгs€f

. youг аьi]itу to tаlk аboutyouг hоpеs аnd pгеfeгеnсеs,

SUggestedХа n eсhniquе] Bеfоге ougO nto hеехаmmake ure hаtуouсaп

аnsweг uestions boutyoulself ndyоurjOb.2 Don,tаnsw€ tЬеquеstions ith ustoneoт woWorсls.

Add arеаsопoг аn eхаmрlе,3 smi]eat he eхаminelmаkeeyeсontaсt nd ook

ЕХеrcеs1 а нele аle some exаmp|es f possib|e est

qUёstions.Unfortu аte|и his cаndidаtedoes notsayvery muсh!

Еxaminет where arе you fгom?сaпdidatе TLrrkey.Еxаmineг Whаt work do youdo?саndidаt€ I'm аn ассounlаnt,Еxаmineт Whаt doyоu ik€ аboutуour ob?

саndidаtе Мy сol]еаguеsгеniсе,Ехаminer Do youhаveа соmfortаьle ffiсeаtwork?сaпdidаte Yеs,вхaпiпeг And whу аrеyоu studуing Businеss Епgliвh?саndidаte FогmyWork,ЕхаminеI And whаtwoutdуоu ike tо ье doing n'

say, eпyеаrs'time?саndidаte: Wогkingп thеsаmeагеa,

b вelowyouWi||ind some more nformаtion.Matсheaсh one With ne of the аnswers аbove,

. I woтk oга с]othingirm n stаnbul.

.I,vе

gotsеveга]

oodriеndsаmoпgthеm'. Wеhavеseverаl liеnts тomovеrseаs nd hаvr to

sp€k with hеm nЕпglish'. ]wаsborn n AnkатаЬutпow ] ivе n Istanbul,. . е j l J o v . | - i ' ' р o f b | . i п e . \ ь U l ' d l k A I o 8 . | " . i 8 h e |

рositiоn,mаybеn a diff€еnt соmраny'. lt,sveгу ightwith niсе uInituге,

1з2 Listen o the exаminer's uestioпsand answerthem.(|fyouarё notуetWorking' пswelаbotlt hep|асewhere you study.)

3 тhink howyoucou|danswelthe foI|owing uestions

bygivingаnexаmpleorextradetai|inyourаnswert Whereaгеyou тom?2 Whаtdoyоu ikе аьout hеаrеawheге ou ivе?3 Whаt syouгjoь/ whаtdoуoustudy?4 Whаtdоуоuenjoyаbolt youгwoгk/ studies]5 Why агeyoustudying usiness ng]ish?6 Whаt аr€youlplапs or thе|uluте?

4 Work n раirs.таke t n turnsto ntervieweасhothel,using hequestionsaЬove.Avoid answersof ustoneor tlvo words,

Ехampleв' reаsons аnd e,{ra iпfoImаtion

Givin8 еxаmplеs: fyou агeаskedWhatdoyou .llos.еr\joу boul уo]r|ob?,уa,oсап sау . most en]oy /rctеam|Dоrk,wе hаvе |1vеry ood 'o|king а|mosphеrеnmу сampanу, ur еЛ1mpLo 11hе||'|'еgol оaоrkpft1bLеIn,саn аLwауsask mу tеam Iеаdет orhеLp ndshе,susualLу е.Idу о

E'ivеt-

Giviпg гeаsoпs: l уou аIе аskеd /s this a sood аrea tou7oгftni, Уouсаn аnswег еs, t'sqaitеEoadbесtll]sеtherеspLеntу | пdDstry пd сolпmuпiсatioпSте

ЕхtIа inJогmation: If yo! агe аskеdWheredoyoucome IDn?, ouсаn апswе| сomе nэm Liboarq ryou саngivеeхtra nfoгmatioil, suсh аs / сome ftomFiьoг'rg- It's а |oII]nn thе wеstеmp{Lrt f s11,)itzеt|4nd,

Exam klI аnd хаrn lасt iсe



speаkiпgest art : xаmkiIlsIn Pаrt2:

. You агеsivеп а рagеWilh thrее оpiсs Lo а]kаbоul,Еасh tОpjсbеgins alk dDоДI , or Dl?s.r.lrР а nd еndsСiUe Рdsoлs oгvouraлsurer, lt а]sоsivеs thrеe hinss

уоu shou]dЛс]udеn уoUl a]k nd а ques l iOп.. YoU mrisl сhOosеonс Oj hс tЪrее opjсs,. YoL] аvе оnе minltе to plерагeyouгtаlk аnd to mаkе

Eхeгс es1a Lookаtthe o|lowinguestion.

1Таlk аbout а LеJпlрrоjесl thаt уou Workеd oп:

. ldlо Wаs n thе tеam

. wh-v hе tеаIn !аs set uр

. Whаt ou асhieved

нoW еаsy Wаs t to Work аs J Lеапr] ivе геаsoпs1огYouпust spеаk bоut hе орiс ol onеminutе,Whеnyouhаvе inish€. tilе ехаmnrеr jl] аskyоuonеn r 1 ц n . r r р q l i n п q ] Ь n r l 1 . ' П 1 . п i .

Y о l n l ' , i р d . n | | . | | . : L n : , | J о | e дU

This pаIt ofth€ ехап tеsts:

. },ouгаЬihtv to sреаk flrl a lon8еIpеГilrdof tinе' аs you

r ' q l , , l r ' " o $ r . i o r n .

Dus1llеss еeпl1g. v . l ' r l Ь i l i п . t n ^ ' o i ] i ( р v . r r r r l A j !

Iпteryiew пегves

lt is naturаl tо fе€ a ]ittl€nегvous аbout t]risрагt o| Йei . р . , i e \ { , \ , e | . о г , eh e |b \ F n8 \ .U . e t

. you hаVе soпеti1in8 ntегestirrg nd importаnt 1osаy

. thе ехапiner Wаnts o heаr yo!г ideъs

. hе/shе wou]dЬе еquаllу nervous fhе/shе hаd togivе а tаlk in уouг ]аnguаgеl

Ahove а]l, kеep sp€king.1IУou dгy uр, tаkе а ьтеаthJ d чl l l J8l ' I Do , . @o' , | '6. cрeаr oтe,hing

уou hаvе alгeаdуsaid.

q , j а б 6 < r A . ] A ' : m t д n Ь l l п l д

A Yоu hаvе one mintte to pтераге,Usе tto]l сhoosе hе toрiс уou tlrjnk s еasiеst2 think how},1ru аn givе оngегаnslvers o thс qrrеstiопs

b вelowyou Wil|find n exаmp|e f аtа|kthаtaсandidаtemightgiveon thistopiс' Writethe bestlinkingWordorрhrаsefrom the box n eасhspасe.

diiliсult' 5 thе dаlе lol the орeoiпg Ol hе пеw

рlаnthаd o ьe de]ауеd,6 ' wc асh]еvеd шgоal

l р " п r ' l r F р л е I Г | | o Г р р d o г o l ) е | J l е

Wеll. ]'vс woгl(cdаs pагl of а lе.m oп sеvег.l pгojесts

lп mу сoп1ращ ]rut ,vе сhоsеп to tаlk аlrоutatеап

рIojесtWliсh llvаs in\,olvrd п аbоut ivе yеагsа8o,Thrlе weге |ivе oI us in ltre eаIn, 'Vе idn'l а] lknow

еiсh olhега1 iгs l , OIсоlrrsе e аl lgоt o knо\u

rасh othег rпrrсhbеttегWhilе Wе wогkеd oп thе

lroiесI. hе tе.m !vаs et p 2 thесогпpапy is

!]аnп]пgto оpеп а пеlv епg]пеег]пg lапt, oulIеsрoпsibi]itywаs to d€iвnthe sit€ апd tо gеt hе гight

Wе hаd sоmеpгоЬ]еms

With thе ргojесt ol tworсаsoпs.3 , t!i.ооfus disаgгесdаЬоut ho!\. hеs iLе ho!]dЬе ]аidо!t ' sо t wJsn'tа lwауs Jsy okссpthe tеаm tosether'4 ' lind]ng thе mасhinегv Wаs

frstуDUт

. аddjng ехапlp]еsNote down somе kеy Wогdsаnd idезs lO helр yori

orsanisе 1,ouгtа]k nd lеп]еmbeг vhаt yox rvаllt to sаv,

Whеrrspeаkjn8:

useуоrrгnоtes rut ook аt the ехаmiпelslагt by sзуing whiсh lopiс you hаvе сhosепuse hrking Wогdsаnd ]rhгаsеsikе лгsrly,ьесаuse' or

wa1сh hе time аnd tгy tо finish lvi1hа sЬoгt сonсludiп8

kеeр реаkiпgor thеmjпute' Iyоu гun outоf iс l€аs .tаkе а ьгеath апd trе8jп 8аjп' еvеn f tlrjs nrеansгepеatiпg п id€ уou havе talked аblrutbеfoге'

Listen o the tа|kand сheсk youranswers'

chooseoneofthetopiсs e|ow ndp|аn one-minutetа|k.Makesome notes.

TаlkaЬout piесе of equipmeпthаtyоuusе n

. Whаt t is usеd oг

. howуou eJгnt ouseit

. how mpоrtаnttь lolyou

пo}оt . l h } l . i . . q | |гРn lи i | ' hа 8e| | , ' | | i nthe lltuге?Wry/Whу пot? ivе тeasоnsorуour

t4

2a

IвI

23

Еxаm k]l аnd xаm Iа tсe



Tа1k bouthowyoш сomралy аdvеrtisеs ts

Youshould аy:. whаt advenьing methodsуou use. who s in сharge fthe аdveгtising. how effectiveyou think theу агe

What сhаngeswould you mаke n the wаy youlсollrраny does ts аdveltising? Give Ieаsons oryouталsweг'

b Work npаirs.Give our а|k oyourpаrtner.t theend, ourpаrtпerWi||аskneol twoquёstions.When ouhаveboth poken, isсussWhаte|seyoumight nс|ude r howyouоouldmprovethetalk.

тo ryа rea|exаmаsk'go oраge148.

Ехarnki l|snd хаmrасtiсe

14



speаkiпgest аrt :Еxаm rасtiоe

sAlvPLE PЕAKINGAsKSPаЁ 1: nterviewabout m nlrles)

Тheeхam er sksyouabоUt ourse' уоurWorknd our nterests

Pаrt2: Presentаtionabolri4minut-.s)тheехam ergVes ouа sheetWth hrer opiсs n t,YoU hoosetheopc andhave nem nL]tеoprepareshortpresentatiоn'ou peak n he oрiс oronem пute, fterwards'he examinerasksоU neortwoqUest nsаbout

ТАsK HЕЕT

INsтвUстIoNs

Plеаse еadа тH RЕЕ toр сs be oWсarеilr|сhoose oNЕWhiсh

уoueelуouWI be ab]e o tak about orone rnn!ie,

YoUhaveone m nutе o reаdandprеpareуourtаk,You may make notes.

Whaieffeсt t hashaсloл blrsinеss]howstаfffee|aboutrs ng t,

W Ithe ntelnetbeсome more rnрortantоrуоur

сomраny?Give reasons,

тopiс сТak abouta blrsiness ripуoUhavebеen on

Why ou Went herеiWhoуoumеttherе.

Wаs the rp a suсоess?Why^vhynot?

Тa аbout owуourсompanУsiesses hеpefiormапсe f ts staJf,

how оften taffperformanсеsassessedWhos respons eforassess gрerformanceihowperfоrmanсeassessed,

HoW sperformаnоeewarded уour ompanу?

тoрiс втa k abolri ow he niernet asaffectedoL]rсompanу,

how thasaifeсted ommuniоаtonsj

148 Ехаm ki]|snd xаm raсtiсe



sрeakingest аrt : xаm ki||sIn Paгt3:

. Youaтegivеnа саIdwith а rо]е'рlaу itt]аtiоп'

. Yоuаsk hееxaпinегquestiоnsoвеt heгеquirеd

. You пust hеn8ivеyоul oрirrion bout hе пlоrmаtion

thnt heехаminеr as8ivепyou,. v o u | р d . с | - J . e J P d o р с и ' | r . l A д х l n i Р

Youргaсtisеdimi]аr ki]ls пUnil 7on pа8€з7' Uп]t 1 on

раgе52' Uпit 12onра8r56 апdUпit 19{rn а8€84,

Тhь pатt t hеехam ests:

. yrul аbilitytoаskquеsljoпs

. youl аЬ]ljty оеxргess p]пions

. уlrurаЬil]ly оa8rее пd disаgтеe'

Askiпg questioпs

маkе sr.rгeоuсаl1use оrlесtquеstion{оrms iththe

сoгтeсt ordordеrThетe гe еveгal x€сisеs Opтасtisehis n thеbоok(e.g, njts2 aпd з), Youсаnmаkеa question oundпole рo]ite l,аddiп8 lease

аftеrwатds.g'шЕn.l]nyoa deli,er.l,please?insteаd

of wl|еl| аnуoLLеLi',tеr|?

Ь ,]qgеstео а{ттесnП Ue

b comр|ete he o||owing uestions 1-з)usingWordsfrom he box' Foreасh itemоfinformation,thereаretwo questionsWith he sаmemёaпing.You саn usethe sameWordmore hаnonсe аndsomё spaсes needmorethаnoneWord'

howmucn

I Firstly,

2 sесlrпd]у.

з oпе аst hin8

s ze WnаI soonbg when

. t r n ! n ' ' , ] - l ' vA r l ъ р n ] ?

Nоtеhow tЬequеstjons ге ntгoduсеdWith еqnenсin8wordsаndphгаsеsIirstly, есoadly, nP/ast hlл'g.

с Work n рairs. tudentA shou|d аkethё ro|eoftheсаndidateаnd аsk аbout he саbinets.

student shou|dаke he o|e ftheexаminetstxdenlДreld'tnteГ]

Filing саbiпеts]

Pfiсe: €5 еасh

siz€ 160 пrhi8h' 6О mwidе'45 сm dееpDе]ivегy]mе] wееks Itег аlеofoгdel

2R€d (he аIdсаIеfuLlуеiогеуou taгt peаkin.Gг€t 1Ъe xаmiпег пd лlгOduсehеquеstiоЛselorеyoustагt skilrs,Youсaп sауsolnеthilrslikе ood]nоrпina' I'd Likе o аskуo|1 t'еDquеstiol1s bau| ,

маkе suге ouusеquеsiioпsoгms оIIесtlу.Ljstеп о thееxaminеr,s nswегs nd аt Ьееndgivе

уouгoрinioпаьоutwhаthе/shе аys.

d studythe foIIoWing аysof givingyouropin'on'

з

5 Bе rеаdyto disаgrееWith thе еxапriпeг,s рi'iol1s or

Ехеiс ises

1а Read hefo||owingаsk heet.

Your соmраnу hаs deсidеd to ruy somе пeWfilin8

саbjnеts,Thе еxaminег s a rергеsепtаti v€ofа ii im

lvhiсh s!ррlies thеm. tIe/shе is visitiп8yоu to disсuss

Еind out tlis intoтmаtion:1 сost2 sizе

з tjmebеtwееп oldег апd delivегy

e та|k npairsand discussthe fо|lowing uestionI

Whаtь iтnрoгlаn11oonsidегWhеnOldrгing ffjсеfuгnituге?

2 a Work n he samepairsand сhangeroles,

stl|dе|Ll (ехаmiпеr)

l lлinkyolrs/toДldiv€а dъсorrnlfоI ]aгgе Idеri ?ike hергiсе ]uiunlorтuпсlell don'l Йiл& thеу,llЬе

bi8 eпough,I'm ofтаi.lI'ln n'Эt u1ppу uitll hе tin1е t tаkеs О

dеlivеr thеп,

2 €400 а moпlh.

з Undегsrounrlсаг pаrkin8 sрасe Ioт ]5 саrs,

Rёаd the nformаtion n thefjrstсard t'elow.Askquёstions o findoutthe infoгmationfrom ourpartnerтhengivean opinionоп the nformаtion, singsome ofthe exрressionsаbove.

Гi", ".".;"." р*"ii.""n"t",*,i'ii;,"'t ",t* l

oliiсе sрaсе, пswег ourpа]'tпет'srrеstions iththe

l 'totаlspасe: bout200mr,6 oOпsрlusbаthгoom.

sladеnт А (|,ЙLnldаtс]

TAsкstIЕЕT

Ехап]k isaлLi хаn]rасt iсe



TAsк SHЕЕT

Youаrе1oоkin8ol somепeWpгemrsesо eпi loryouг

offiсe'The ехаmiпеIs thеownегofsomeoffiсе pасе,

Find out his niormauon:

t sizе2 Rепt3 сaтpаrkiпg асititiеs

studеntB (сапdidаtе)

Reаdthe nformаtion n theтаsk sheetbe|ow. nswer

уourрartner's uestionsWith he fo||owingnformаtion.

з NoWdisоussthe o||oWinguestion.

Whаt aгe hеmost пrpоrtапthings о сonsidегWi]еn

lookiпg orоffiсерrеmisеs?

тotryа ea|examаsk'go oрage151'

l50 Еxаrпki l ls nd xаm rасtiсe



Sрeaking est аrt3: хam ]aоtiGePаrtз: Informаtion xсhаnge ndDisсussion аbout m nutes)

Тheехam ergivesУolraheetWith ro|e.p|aуituаt]on,ouask heexam erquesi ns ogei he еqlrired

informaton,hls eadsoа d scussonon a reated oрc.

ТАSK HЕЕТ

Air оonditioпiпg ystem

Informаtion xсhапge

YoLrromрany asdeсidedо nsta]ar onditioningn tsoff es,Тheeraminer asaes reрresentateol afrmwhсh suрр es rreseуstems' he/Hesvsitingou1odisсuss hemаtter

Find utthisnformaiion ]) урes l system vai be2)сosiЗ) erms fthe erviсe greemeлi

YoUWi then еaskеd ogveуour рn onon hs nformatn

DisсussionNoW iscl]ssih topiсWithheexaminer

||aw mpo|1antsa comfa|tableworkiлa nvironmеnt?

Еxаm ki sаnd xаm raсtiсr



Answer eysUNIттhеWorking av

Gеtting tаrted2 D]аnr 3 Bеrnагd 4 Cаrnаl 5 Lеi]а 6 Bеvегlеу7Jennу 8Cuy 9 Riсhагd

сomрanУ epаrtmentsVoсal]L a]у2 b 3 g 4 а 5 с 6 е

PersoЛalss is tаntsL stв i !g2 tаkiпgрhопеса]ls'апswегing еitсгsапd еmаils, аkiпg

nоtе5 n mееtiпgs, гio.itisi.g аpроintmепts'Wе1соmjngvisitогs, ooking L]pлfог.rition

4 2 f з b 4 d 5 а 6 е

сhаngiлg |асesП ad] ' ]g3 Dоnаld Е]sпel:PаIа8га!h2

А]ех Jеnnnr8s: аra8raphBoth m€: Pаragraph

4 2True 3Iаlsе 4TгDе 5lа lsе 6TIxе7 Еаisе 8 Truе

G гammarWorkshoрPTоsentl.nр а.d o 9s€l.t oi]inL]oL]s1 Presеlrt jmp]е: suа]l-v' lwаys' еvегуwееk' twiсе а

пoпth, пеvег, fiеп, еvеrymопth' sопrеtim€,gеneгаl]yPrеsеnt ontinuous:nоw' аr thе momепt' h]swееk,сuгreпtly, t thъ поmеDt i1r imе' this moпth' todаy

2 2nеed 3 spеnd 4Areyouпаking s аге еv]еw!l86 doеs lotwork 7 агe аlso ]оokin8 8 dоуou Wnnl9 геminds l0 don't rеа]isе

UN|тсorрorateuItUre

сoI loсat ionsVoсаbL aгу

1 2 fiх а tiпе :]kесрup with thе times 4 tакe оnсhаl|€g€ 5 plаn а str"tеgi.

2 ] st.ndагdpгoс€uге2 seгioDs ьkiollow а stапdагd госсduгetаkе а sеrious ьk

3 2 сreаtеаn oрpoгtunitу 3 !оol оuг dеаs 4 put foП!агdа ргoрosаl, solutioп 5 hold а mееtin8 6 геaсhaso|xtioл, oxr lull рoteпtiаL 7 сoпe up with aрroроsаl' а

l52 Ans\шеlкeуs

4 suggеstеdпswегs:2 rеWагdnrs ork'partnеIshjpз с|osе а.tпегship,оn1асt4 fneпd]y imоsрhеге,агtпеrshiр

6vа|uаblс еsоuгсе' огk, оntасt

O уmpus!0саD'.]а iyr paуatteпtiоl1

сhаl]elr8h8/геWaгdinв olkdгеss asuallylriеndly аtmosрhеIе

vа]!аЬle геsоulсe

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'160 Answer eys



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вeading1 Suggеsted lrswеr:

сОса сolа

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(iv]в (v]B tvi]А

5в

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аnd 2 sfu tоok hеr пitiаl аd'be lгomproshaгe, iег fiгstshaгeswere n а bujldin8 soсiеtу,

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5 sерteпbеl 6 €,8mi| l ioл

UN|т 9lnvestments

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22b зс 41 5g 6а 7d

F inаnс i а lnews|]eаcing

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5 a6 l r 2 с l dз е5 f 46 2B 3B 4B 5А

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6 Su88estеd lrswегs:а 2 b з с t d 4

sсе аgе ]1].

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Еxаmprасtiсe6 4 с 6 5 A 6 6 B 6 7с 6 8 B 69 с

ReadingaреI art seсtion)

Eхаm ki l Islа 1 аuхil]аrуvеrb 2 rе]аtive гonoun 3 rnоdаlvеIb

4 pгеposit]on 5 поdаl1.егЬ 6 ргерosit]оn 7 аrtiс]е

8 pгеpositiОn

b t wаs 2 whiсh 3 wil] 4lor 5 musi/sho]]td 6 to

2 1thеу 2 th€m 3 This 4it 5 hе/shеЕxаm рrаctiсe70 п 71Il 72 tо 73 how 74 vhjсh

вeаdingареr art sесtion)

Ехаm ki||s1 seпtenсеs andз аге оrгесt,2 l с 2B зс 4A 5B

Ехаmрrасtiсe7 5 B 7 6 С 7 7 D 7 8 A 7 9 с 8 0 D 81 B

вeadiпgаper аrt seсtion)

Ехam ki||sl ] с 2 B 3 B 4 D2 1 A 2 B 3 Aз ] B 2 D 3 с

Exаmрraсtiсe8 2 B 8 з D 8 4 с 8 5 A 8 6 с

2

с is поt сorгeсt есаusесlаiге ь goingon 1еаv€nоt]u]jа (апd gоingon leаvе' doesll,tm€n,]eаv]пgthе соmраnу'),

B (|IеLdup dеLaуеФA ten8qчed _ in lrse]

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Relаtive Link word Other

bу

is

it

thаn

вeаdingaрer аrt {section)

Ехamsk i | |sl а

ь 1ьut 2Йan 3Ье 4 w l iсh 5them 6hav€ 7by2 1а I t e r 2 j п 3on 4dоwп 5а t 6oп 7on 8o f

9 out 10u! ll about l2 in

Ехаmрraсtiсe87 with 88 hаve 89 on 90 ahead 9l Whаt

Writing арrr art'|

Ехаm ki1|srс аnd d I wou]dbehарpy tо сomе аndgivеа tа]kаlroutouг сomраny, Аgrееins О n/ea tаlk]Ptеаsс оlld уoD1еllme hОw oni] hе tаlk shouldlr€ (Askiп8hоW oпgthе tаlk shоuld bе]Fridау ]6 Aргi] ь а lossibLеdаtе or mе.(su8gеstiпg !ossibLеdаtе)

Dеаr Мrs Cralrап'

Thапk yоu foгyouг lеttег опсеInnц thергiсеo|thеphоtосoliег !аpег' ] саn сlrпfiгп thаt he пеw pr]сeоi

$i0 pег ],000 shееts s сo]тесt' аm аfгаidwе hаve hаdto mаkethis сhап8еbесаt'sе fiпс.eаsеdproduсtioп

соsts,Howеvеr'п.е wоu|d ikе to offегуou tЬе

disсоuntеdpГiсeоf $l8 pег2,000shееts.

ЕХаmpraсtiсe

Dеаr Мr stеelе'

Тhапk you for your еttегol ]2 Ееbгuary' Would rehарpу to сomе аnd gjvеаtаlknlrоut oul сoпrраny,Plеаse сouldyou tеl]п1еhow ]on8lhе lalkshould bе]

lгidаy 16 APril is а рossib]еd.1tеor mе, Plеаsе etmеkпоw ii this datе wotlldbе sujtаbl€1look lorwaгd оh€rjn8 frоmуou,

Yоurs sinсеIе1y,

2с 1 I аm vгitin8 wiLh геgаrd о , 2 P]еаse ouldyou tеl]г е , , , ] ' o \ o д J d . o . r J l , Ь [ l o ' ^ / o | ,

d Мissin8itеп: thе emаil d{rеs ot геquеst lьt оI]tеms

t]еаг iг,I alrrоnе ofthe olvпеIsofа сhаin ofjuiсe bаIs, Wеivo|rldbе lltегеstedl1 uгсhаshg anuпbеr oI temsoiequiрmеnt'espeсiaLlуuiсегsапd toаstегs' ]easе оuld

уou sеnd mе а Lьt ofitems thаt ],lruhаvе п stoсk? lwоuld аъо tikе o елqun.е оv longtheguагапtеe а ts.

I oоkforwагd to rеагin8 гоmyorr,

кеn маy

Writiпg арer art2

Eхаm ki||s1Ь lvhу thе stаffwегелot sаlisiiеd:2' ], 5

thе mрoltапсе оfhаvi.g а suссеssful tаfl гаiпingpro8lапmе:4

lvhat thе сoпpапyshould do n fuluге: ],6

2b alrd с

Ioг tllераst hrее Wееks ustonrегs аvе сoпrрlеtеdfееdbасk агd аskiп8thеm to гаLе hе rеsLаuгаnLs

8оod, ' е d8Р. no o , . .r lF8ol s |d гJ\0 | ..U88е "o , " Т l ( O | г l . л | h | r P о ' , ,thе fееdbасk гom thеsесагdsаnd to mаkегесоmmеndаtiоnsor nnрrovеmеnts,

Thеvаst mаjorit y of сustоmеrs 82%] аtеd hе 1oоti s

8ood,olrly tlrгее nrds аnkеd t аsрoor

с|еап|iпеss .аsаlso гаtеdаs 8oоdoп 72% ol саrdsаnd

on y 42% гаtеd hе sегv]се s good A iгеquепtсопmеn1wаs 1hаt hе |ood Look oo оlrg o аrli\'с'

Тhe!геsеntаtiоп оf thе foоd oп thерlаtеwаs гаtеdаsаvеIа8€bу most (760/oJfthе сustоmeгs.

t



Wе sllоuld сontjnuе vith thе systеmоfаskhgсustomеrs o сomрl€е afееdbасk саId' сustonrе'fеrdbасkjs €seпtiа] foгus to know whаt wе агеdoiп8wе]]аndWheгewе nееd to mаkе mlrlrvеmепts' Iпаddit]on' hе suggestioпs hаt сustomeгsmаkе саn rеlpus lo ехраnoourсtlstomеr Dаsе,

] гесоmmепdhаt Wе kюk int.r hерossiЬilitуoIh]гnlgд \ | ' j , | ) I I , O р ' l l i г с . , i I n J | | , , J

- |J o , ' ' ' | ' Ь 5

and аll dау sаtuгdау5,Wе should trу to mPгovеоuIfood pгеsепtitioпbу sеndingsоmеstаffоп а suitаblе

Tlr: МапаgingDiтесloггIorn: МагketingDjгесtoг

1iее] hаtthe oпpаny.ееdsа пew wеbsi1e'hесurrеntonе ь not vеrl sаtьfасtory ог tм.о еаsол5:

] It ь olt oi dаte, omе olthе pеорlеmеntionеdпo]ongегWoг|tог us аnd t doеs пothа\,е nfоrrпаtjоn nour rnоsт есепIPгoouсrs,2 о , n1 Рdи . ' , , ' - l ' . , ' ' ' . h рb s | , , . , ' q J | Abаsiс апd оntygi!сs iп{ФпrаtiОn Ьorrt гoduсtsand

1Iее] ]rat vе nееd to пl,еst п сгсаtingа lагgег nd moге]Inerеstilrg itе,lt shou]dсопtаiп п1oгеnfогmаtioпаЬout the сomраny'suсh аs ош history апd ouгmisslon, | , c г " | , o . | | , ' , U l i ' ' . o n е " l l ' | o t ' Р | pd 'Р r

ге8utаг|-vo thаt ouгсustomеrsсаn ассеss lrе аlеst

ргoduсt nloгпlаLion, would aьo ]ikе 1() tlggеstthаt vе

iлс]Udс seсt io l l l l jo lr асаnсiеsМylееli.g is lhаt м.епeеd tОemрloу а рroiеss]оnnlwеlrsitеdеsignегiohеlpos lvith th]sP.ojесt, hэveЬееn n сontaсtWith wo апd hаveobtаinеd оmеquОLеs, ould Wе sеt u! а mееtillg o dьсuss thеп aпddесide hОw to tаkе hь рrojесt olwаIdj

Tаsk B

Toi Маnаgiп8Diгес1If

lIоm: l,Ioduсtiondер.fi meпtDuгin8 thеjr €епt visit Io oш сoпpащ' аnuпbel оfour vьitФs lгОm ]oni]кoпg еtргеssеd hеirdissаtisfасtioпWiih thе ЕltОnнotеl, Therе wеге WUmаin геаsопs ог thisi

t, Тhе loсationь on а vеry busy oаd,.Tп.o f oul!ьitors snid thаl thеу сoLddпot slеeрЬeсаuseоftгаffiс

2, г l р q | l , ,yo. | i le оo |LР|Р ' ' |8"|р| ' |"el ,8

thаt thе rоornsweгetоо sпlall аnd thе sеIviсеаndсlеапl]nеsswаs not oI an aссерtаlrlе taпdаrd,

I аm ам.аге hat hе Еlton s а сonvепiеnt hoiсе oIhotеljust bесаusе t s so с]оsе o o r соnrpnпv'soffiсе''tlowevег' dо lеel stron8l], hаtп.eshould usеdiffelепthоt€ i. fxtx]е' Ilwе !гоvidс ассommоdаtioпwlriсh ь bеlow thе evеtо!гvisitогs ехрссt,wr сгсаtсаbadjmргеssion ofouгselvеs,UltimаtеLy,his hаs ап

I Would ikе o suggеst hat]п|uturеWе ассommodatеvisitors tlrе Rosellotеl in Nеw strееt,lt s oп]у a shоrttах] ]dеawnу and t сertailrlуoflегsаbеttеrstаndаrd ofассommodation'Thеу аIе а]soWjh1g to оffеrdisсountsIОrgroupbookjngs,

Eхаmpraоtiсe

Ехаmilrеrсaпdidаtе

Ехаminerсаndidаtе

ЕхаminеrсаndidаteЕхаminеrсаndidаte

саndidаte

sреaking est afi1

Еxаm ki s1ьЕхаminer Wheгe aге

уouirom?

саndidаtе Тшkеy,IWаsbоГп]п nkаrа rul ow I ivе nr

Whаt woтk do уou do?I,m,]пассonntапl, wo.k foг а сlothing irm ]Ir

Whаt dо you like аbout your jоb?

Мv соl]eавuеs геniсе. I,vе8оt sеveга]8oodlгiеnds апоn8 thеп,Do уou hаvе а соmioгtаblе offiсе аtwогk]Yеs,lt,s very ight with пiсс furпit!ге.And why аrе уou studyiпg Busiпеss ЕпglishlЕоr my п,oгk,Wе hаvе sеvегаl liеnts гoпr

oversеаs пd 1hаvе tо sрeаkwit]r heпr nЕn8]ish,And whаt wotrld уo(l ikebe doing in, say' ten

Workjпg n thе sапe агеа,1eпjоy lis ljпe оfbusjn."ss ut 1'd ikеtо gеtа highеrроs]tion,mаylrе п a diifeleпt сomраny,



sрeаkingest аrt2

Ехam ki||slb 1bxt 2 bесаusе 3 firstly 4seсoDdly 5so 6 howevеr

speаkiпgest аrtз

Ехam ki||srь 1 HоWmuсh/whаt 2 ноW bi8/ Whаlsizе

з Whеn hоw soon

AпsWeIkeуs 16



Transсripts

UNIT

02 i s teп]ngаge11

l: inleг,leшer]- sсllt

|: sally, ]'m not sulе паrly people Jгe сlеаг аbout what thеjob ofPА тeа]]y s. so' п,hat еxaсdу dOуou dо?

s : \ ^Ь |пo n r | i ' | . i t . | | е o t i i , " l b ou r ] . р а s |

nlпе, Мy Iiшt ob is tо сhесk mу €mаj l. Еverу dаy thеrе

аге ]ots ofгequеsts or meеtinвs wjlh Riсhагd |гoпr

produсегs,di.rсtoгs' lots oipeoрLе, I prioгitisе hesе аnd

l |it hеmiпto Rjсhаrd's diагy alouпd his othcг

арpOintnrеnts, еfоге.nу пleеtnrs' Riсhаld п€d5

ьасkgrоund n{olmаtioп' so ] oltеn do ГеsеаIсh г lоok

uр informаtion,Dulin8 п€tiпgs,I tаkenotes aпdthеп

aIt€Wаrds ] tуре tlrе miпutеs апd filе thеIn,And l dеаl

WitЬ сorгеsрondеDсr' аkерhoп€

саlls, аnd Wеlсome

visitoБ to the otliсе,| : !^ с l , , | с o

" | mo .р | | e l e с o}о ,o l n r

s: oh . it's vеIy l rusy' Thеге а.е аl] kinds of pеoрLе'

p o ' , | , с е r ' , ' P o ! с ' , o s , l , о г g " n d 8 0 | | я " l e

tiпе, Апd somеtiпrеs t sеelns ]kе he рhоne пеi,eг

stoрs гrпg'ng,|: Whаt dо уоu likе ьеst аьoutyошjoь?

s: Thr реop]е ц,ork vith, Тhry,те vеryposiljvе аnd

hеipful'Аnd whаtdоyou ike]eаstiWе]l' lrпсап ье undега OL iрrеssulе o mееt

с д ] d i р ' Т h р Р J ' е с l и J ] s ' o I J y I i 8 . , , p p . | 8lt саnbе quitemаniс onrеtiп1еs,Doyou hаvе 8oodwoгkiп8 еlаtjoпsh]р ithyouгЬoss?oЬ yеs,wе8еton vеrywе]l. е hаsаheсtiс с]]edl'leаndhе's oxt Ol hеoifiсеа ot ofthe time O rust vеryiпрortaпt' ]е el]csOnmе to woтkеffiсiеп.y lhе's not

|: Whаtkind ofquаhtjеs o уou hink а РA nееds?s: or8аnьаtiоп thеmоst lnрoгtаnthing,dеfiпitelу. ou

nееd о ЬеqrritеmetiсulousWhеnyou,ге lanning ouгеmр]oуеr,spрointпrents,

|: АлуIhin8 ]s€

s: Yes, ounееdtostaусаlIп, ven n а diffiсult ituаtiоп.Aпd yoD reеd 8oodte]еphоле аnnег nd8oodсommuпiсаtiОnkil]s,

|: Doyouhаv€аnywofis оfеnсoxгаgеmentоrnnуonеwho ъ tlinkiпg oflrесomiп8 PА?

s: Bеnrg PA s a valuаЬlе агeеr' givеs оua еal]уgood

ideаofhowаn оI8апisatjon orks ndhowp€p]emаkеdесisions, nd t саnЬе аnidеаl spгingboагdoгасaIеегп mаnyothегьusiDеssIеаs. гommагl(elingo

160 тlапsсг ts

UNIт

ш.L i s teп ingа9e16

]',I maп;w: uaпап

м: Did you uпdегslаndthаtm€mо аbo!t сhаngеs n thереnsion sсhепe?

W: No. AndгеW ust hаs tо са]l aп€tiпg аЬOut his, не

саn't just sеnd а doсumеnt гound, Wе пееd O know

ехасt]yWhаt s hаppеnin8аnd Whу,

M: нejust woп,tdеalwithреoрlе aсе o fасе, lhаt 's hе

probletn, mеаn' thе dеа thа1п,еha\,е еguLаг

сoпmuniсаti{rnmееtin8s s а jokе, Whеn didwе havс

tlrе ]аstопе] А]l hе doеs s shut himsеti n lris offiсе апd

W: ] k1ow, so muсh foг opеn dоoтпаnаgeпlеnt, llhink

wе slrou]dtаLk о olhег o]ynрus of1iсеs o seе vlrаt

they',',е еаId аbоxt this,

M: сorild you do that?Aпd lor nоw 1.llsепdyet аnothеr

еmаi l o Andгewaпd ryto ge(him o sеtup amееting

аlrout hь' Wе сould аl] rе аfIесtеd f they'vе сhaпgеd

whеrе thеy'vе пvested he fund, ] doп'l be]iеve oг а

noInеnt tlrаt hеy'гe doiп8 it flrl оul.Ьепelil. This n1ust

ье а !vау oftIуш8 tо sаvеInопеу,

W: Thа('s thе tlrjпg, 5п't il? oк, I,l] ind out Whаt othег

oiiiсes аIе doing аbоut his аnd 8еt rасkto you, Аnd

good !сk With оuг dеaг dil€tor l hoрe hе doеsп't

а8гeеаnd thеn саll оff thе пeetin8 аL hе Lastпiпutе

] ike а5t ime,

UNlт

oaiListeningаge21Good mогпing аnd Wеlсопе to oxг lесIUге bout fаmоus

l9tlr с€ tuг-v сomрanуоwnеIs Whо wегeьoth suссеssful

businеssmеп аnd, who Wеl.е Lsоdеерlу сonсеrnе.tWith

thе wе]fагеоI thеir еlrrp]oyееs,

Thе filst ехаmрlе Olа соIrrpапy wпег who did а lot Iо

hе]р lrеpoог lvаsJosерh Rolvntгее.You might know thе

nаmе, аs папy ofRoWnlгeе,sсhосolаtергoduсts,likе thе

кjt каlьаr' arе sti]l aгouпd todаy,Butyou may пot knO\dtЬаt tЬс oгiginаlRowпtrее аmily lverе r,егу nvоlr.еd \.ilh

Jоsеph Rоli.пlrеewas Ьoгп n Yoгk n 18з4. Еjгstof all hе

lvо.kеd With his fаth€' but iп ]869, hе wеntto ioiп his

ЬIothег iеnц,ivho owп€ а сoсoа аnd сlroсolatе асtoГy n

Yогk,At thаl tinrеthеу hаd oпlу з0 lvoгkегsbut uп.lег

Josерh,sn1aпаgеmеnl he сomрапy gгеlvveтуquiсk]у,By

tlrе еnd oithе сепtrrг-vt wаs а hu8е nt€паtjoпаl busilrеss

WiihovеI4'0ОО mpIOуeеs,

s:

t :s:



ButJosеph lv.зsnot jlБt а direсtoгof а vеrУ suссеssfulсolnраny,Hе wаs аlso сoпсеrпеd With finding Wаys огеduсеpоvеrtу аnd hе intloduсed а вIеаtпrаnусhап8еs ollhe woгk€s in thе ROwпt]€ |асloгy,нe p|ovidеdtlеeеduсаtioп oг voгkегsuпdеI s€enteеп, а doсtoгоп sitеаnd he shoгtеrredhе woтkjngdаy tо еi8hthouгs,Мostnoo | ' J l l r , | . I o0 ' | . рU ,до r | 000L ] o , | . e г o - l 1 Jу J

ргotits o sel uр а p€sion lund fоl lis wo.keгs,].tis oп,sееbohm Rolvпtгее'Wаs аlso famous IoI soсiаl Work апdh ]901 hе puЬlishеd а study оD thе ]iIеoI thе рooг n Yоttса]lеdPouedy:a sludy оf ТoDn rф'

The сultulе оf thе сOmpапусhаngеdsопеwhаtiп 1969whеn Rowпtгее'smerg€ with Масkiпtosh' аnOthеIYOгkshiIе onlесtioпеrусоmраny,aпd а8аin п 1988Wheпthе сomрany wаs takеп oveгьv Nеstlё' But Jоsерh s st]LlIеmеmbelеdаs a 8Iеаtрhilапthгoрistапd thегеаre thГеесlralilаblе tгusts hаt Ъesеt uр in ]904 whiсh a.е sllltwoгkil]8апd arе stjl]known аs thеJosеph Rolvntгeе

\ Uи | P | | e ' , e ' J m р l Р o l J | , ' | l ъ ' | o | t o wF | . | 8 e \еnou8h, IvJs aLsoа соп|eсtionеrу8jаn апd thаt цlаsThoпras .dЬuгy,, ,

UN|т

05\Listeningа9e 24] G BIеnt' hаt.sG B R Е.N.Tdotз9 аt аt(сапаdа'lrаlЪ

АT tс .А .NADAdotne t2 sаlеs t аylormil]s' hаlъТA Y L.o-RМ l L L.s dotсo

сlotU-K

з BеnD МUгphy,hаt'sB.Е N D uпdегsсoге U R.P.гiаt hotmajl otсom

4 N АTAL l Е do t М ARаt р l aпе to lN . L5 W.W W dоt C'L.F dot сoп' {OгWагiilаsh'pгоduсts6 МaгуAnn Pеrkiпs.hаt'sМагyЬvрhеnАnп dlrtPerkins

sре]tP'Е.R ] N satсoрlаnd, harsс o P L A.N.D,dotor8dotU к

7 A sаnсhеz' оu ре]ll] iаt s A N.с.HЕ Z, пo dols,thепаt сеnlгаl оtLша\,,Ъаt,s N.A.ц dotЕ s

8 W W W dot М o R L A.N D hot€' аll oпеwоrd'bасks]аsh,еsеIvаtions

UN|т

аge27] : spевkеr ; 2 : lpеdkеr. з = Spеak'еr

Thъ is а too]whiсh ъ usеd to Inаkе hе ho]еs lr Dеlsаnd eаthеI8oods.You putthе bеLtbеtlvеen hе twopаrtsапd thеn ргеss hе hаndlеs to8eЙer Th€ сiгсulаrpiесеofmеlаl сuts а smаlihо]е in thе еаthеL Nowаdаys

Ot ouгsr'mostbеltsаr€mаdе rymасhinе, ut som€' , . j . l ' ' е n J i ] | ' ' Р | , n J L U , , Р i ( e l h е 5 е

2| Th]s s асtual]уа toо]usеd Ьy еп8nreегs .ho Ьu]ld|erоD |е W р vo| |е

5qе b| n8 "п ср oр| nё

witl8, you п€d sоmething о ho]d thе pjесesoI rnеtаliп

рiасe whiiеyou lаslen thеm with гivet s'Tlis too]рutslеmpoгаryгjvеts п thе mеta]slrеets o hold them stil]bе1oге hе pe.mаnепtгivеtsагeрut jп,

3: No' no' this i5lеаl]y а too] or mаkin8 smаlLсuts nlvoоd, ]t's еspесiаil], sedbу п siса] nslrumепtmакеrs' violiп mаkеrs' асtL]аl]у, lre hаlIтin8 is usеd tomаке с!1s iп thе top oftlrе viоlitl Tlr."sе uts аIе шеnfi]lеdwilh pа]пtоr оtheгр]есеsoflvood foг oeсoгanоn.The soljd сiгсlе oi Inetаlon thе othегsidе s just lO аddWeight'sо thе сuts саD Ье deерeг'

UN|т

0 i]L is ten iпgаge 2l = IntеrI)iе,']JеГ| : Dirесtoт of оpеI'аtiоns

|: Wеlсomе to thс pгogt.апnnеod.у aпd ] аm dеljghtеd ohаvе hеrе n Ihе strrd]o' iгeсtoгol oреrаtions oг thеWoг]d.fапlous hаnе] pеrfL]mеs, е]lo theге'

D:неl lo,I t 'sп iсе o Ье heге'|| Саo y()u еl] us а ьil. ьоut hoп,уou асluаllymаkе

сhаoеlpеI iunеs iYоuгmost алloUs hапеlNo.5

D :v ё " , U o | . Р " \ е | , - е | o , д , . o | , I n r A г ) еа s oniгoп Aрril t o June аnd thеjasп]iле fгom August tosеpt€mbеr. Firstl}.,hе floпlегs.ге рiсkеd оn thе fаIm

алd lhе pеtais агe put irto sасks. Thеnthеу аlеtrаnspoгted o tlrергoduсtiоnр]аnt о bе wеj8hеd.Аtsoпle Iагms' hе pеtа]smаywаit а dаy ьеfоrе hеy агеtreаlеd,but аt сhаnе], гeshпеss s сoпsjdеIrdverуimportаnt аnd the рetа]s еасh thе р]aпtWithiп hа]fаnhouг,Тhе nеxt stаgе s to еrtгасt hе пatuгаloils апdгesjпs.h the pаst,thjs vаs doпе With сo]d аt whiсhW.s sрl.еаd n thеpеtаls'ьLrl nowadауs'п'е !sеехtгасtiollsоlven s ikе еthаnОl.Тhе pеtntsагеwashedthгее imеs l l ovег2,0О0l]rеs Ithisso]vеlr l .пdthеpeгIumedojls dissolvе ntо il.lп thе nerl nаg€ thе flowers

aге еmoved frcm thе vаlsaпd thе solvепt ь е]iminаtеdьy а рr{rсеss fеvарoга(ioп, hь lеаvеsа so]id Whiсh is kпowп in tьеtгаdе аs the сoпсlere,This сап Ье stoгed o1sеvегаl

уеаrs,Whеn thе реriumе js геquirеd, t is еxtrасtеd гomlhe сonсrеteWlth аiсohol' ]lwe thеn еvарогаtе lrjsalсоhol, we аге ]еft vith а veгу puге foгm offiowегperfume whiсhwе саl] th€aьsоlale. DiflеIеnl аbsoLutеsarе thеn blеndеdto сгеаtеdiliегeпt pеIfumеs,

|: Cгeаt'wе]l thаnk vоu, thаt гeаllydoеs8ive us вrеаtLn s r gn t , . .

ТrапsсIiрts 69



olr]Lister]ingаge з\|I: x4а11:w: woпall

M: so what do l пеed to do ifI wаnt LoОrdег omе offiс€

еq|r!pmепt]W: Wе]l' 1hеогd€ Ьoоk is а]wаyskерthеrе ln thе fi]in8

саbinеt, I you пееd tlr oгdеr somеthin8, ikе stаtilrпеry,

thепуou |ill in this tор form' ltъ сагbопаiеd so tmаkеs fouг сoрies undегnеаth,Theп thе ordегпеeds tо

be authог]sed y LheЬud8еthоldеI,lоI stаtioпегy hаt

wil ]be Ros€mаГy'м: So Ros€агу hаs to sigЛ t'

W:'Ihаt's

гjgЬt.Thсn уоUkеер tlrерiпk сopy foг ге1eгеnсe

апd а1l he othеr сoрics аrе seпt to thе ассouпts

deраltmепt,Whеп thеy pгoсеss hе order' hеy'll sеnd

lhеblue сopy bасktо yоu, irБt tо сoпInпr Lhаt hеУ,v€

ргoсеsscd l, Thе toр сoру' thewhitе оnе,getssent tо

the supp]iег.lи| Aпdthаl 's l]

W: YеаЬ,Whеn (heordel сoпrеs'ylru сheсk t аgаiпsi thеil1vоiсеаnd уоu.рjnk сору. fit's oк' yoll Wгitе.gооds

rесеivеd,onthе iпvoiсе апd sсnd it lo dlе aссоunts

dеpагlmеntso thеy сaп рaу it ,

UN|т

oqlistening age 6= wamаn 1;w2 - wo1пaп2

GoOdаftеrпoon,сelia jеп,el]еry'

Hеl]o, сo|rld1sрeаktо мг LаwsоЛplсаsеj

I'пl аfrаid h€s not hеге аt thе momсnt, саn I tаkе a

Wе]l' yes, thjs js нildе Riпgo fгornнo]gеrssoD nоslo,

1.hете,s pгoьlсm WiLhаn ordеr,с!ru]dyorl аsk hilrl tо

ring mе Ьасk а5 soon аs possjьlе?

of сouшe, сot d I hаve youг nаme аgаjnрlеаsе?Yеs' t,s нi]dе Rin8о, Тhаt's H I L.D.Е thеп

Rl.N.G'o апd th€ сompaпу s Holgerssoп,Yolr sре]l

thа1H 'o 'LсЕRssОN.Whаtъ thерIoblem хасtly?Wе]]'weр]асеd п огdeгthге€Wеeks go oга. U , , d , e с J | ' | Р ' n , h e - e ^ j , , I b U ( de -8 | | ' р , , \

гeсeivedа рhonе саll tо saythаt thеy,ге t!сk iпсustoms.Appаrеn1iy hерасkin8 ]istisn,t сorтeсlапd

thеy саn,t]еt thеIn hro[8h,

Thаt's slгапge.Wе don't ustlilly hаv€сustomsproьlеms, Wе'1lhаveto рlroп€ouтfтеi8ht oтwагdiпg

аgепt аhоu1thisЬесаus€thеy\€ the oпеs оoking аlter

thаt sidе otthiп8s, I'll аskмг Lawsoп to phonе lЬеm

as sоoп а5he gе(s п аnd lhеn he,l]8еt bасk to you.

Tlrаnkyou, соuLd hе саl]mеbасk bе'orе 4 o,сloсk

todayрlеas€

W1: oк' yes, ']n Uге e']lwапt o soгt hisрroblеIn utstгаlgлt wау,

W2: Thаnkyou,Coodbyе'

l0lListening раge з7

к = Kerry;s = selпa

K: sаlеsdерагtmепt.s : l n o d n o 1 | i l , М \ л J , 1 е 5 , l n J " | | , l ' ' | . P l o i л Ь

IromKhalil. WеpLасed пoгder vег hгeеweеksаgоIoгsomе ndustialраintbut ', wе'vеnоt hеатrlJnythins jDсе,1,пrtst hоnnr8о сheсkyou есеjvеdthеOrdег]

K: Right.WhatWаs оurсoгпpаny's аmeа8ajп]s: кhal i l 'Thаt's .Н.AL 1L,к: Doyouknowyourассount еfеIепсе uJпьег]s : t e | ' | р o | | Р , \ Р Ь U | . | . | A o | ' p е \ i о U q n \ о , 'р i .

s:

s:

zs34t.Whаt ехасtlу did you ordег?

]( wаs thе nеw h. "avyduty сагpaiпt thаt's adv€tjsеd inyouг саlаlosuе' сo]ouгпuпbег А 585,

Aпd ц.hеndid уоu рlaсе thе oгdег?

We]l' W€pЬoпеd on thе t8th of Apгil апd thе ordeг

lonn ъ dаtedth€ l9th. Аs fаг аs I knolv it wаs s€t lо

oк, hold thе ]ineрlеаsеалd ]'ll sее l l сan trnсе hе

oгderonе пoпепt. ' . мm ,., le]]o]wl

K: Wе did гесеivе hе oгdег,AрраIeпtly here hаvе beеn а

IеwpIоьlеms wiih lhе suрp]y ofthаt сolouг sо wе,vе

hаd а bасklog oiоrdегs, нowеvег, thаt hаs а]l hееrlгеsо|vеdnow аnd thераiпt shorrldаггivеnехt rvееk,

s: so We shou]dgеt t оп Мoпdау thе 18th]

K: Wе]]' norе ikе rnid wееk, ]t should сеrtainlylrе w]tЬ

уou by Wedпеsdaythе 20th Мау, Сould ] rаvеуoulехtепsionnUInhегрlеаsе' ust п саsс theгeагe аny

mol€ probIems]

s| I t 's 75,And f 'm nothel€ you сап саl lJohn

саrnpЬеl lоn 98.K: And soпy, I don't know уoul suгпапlе.

s| oh, It'sselinаМасрhеrsоп,Thаf s М A с P н Е.R. s.o N.

Thаnks Ioг5oг1ing his о[t,

к: You'ГеW€соmе'

UNlт8

]fuListeningаgeз9М: x4аn: = woпanW: sO whаt сhаn8еs do youthiпk We'l]sеe n аdvеt,tjsjп8

iп the utxгei

l70 тIаnsсгiрts



М: w€]' оп€thiпg thn* is thatТV аdvеItisins i]lbесomееss mpO(аn(. n iсt, thаt's lг€dyhаppеniпg.

Mi Аl] оvег hеWогLd' v аudiепсеs Iestafiiп8 о dесliпе'gеtLеssп пumЬеr suррosе hat,s eсausе i othегfolпs оf епtеl'tаinmепtomin8on tlrе сепе' ike

соnrрlrtеr8аmеs,ut аnоdlег hing hаthаsаffесlеdTv сoлlлl€сiа]s s thеvidеo eсoгdеt eсаusе fсolrrse'whеnpеор]еWаtсh vidеordpтogгаmпе,ьеуustlаl]yаn lогWагd аstаl]thесоmmеIс]als'

W: so whаl vi]lreрlасev?м: Well,onegгow(h гeаsonliпеаdl,егtjsjпg'hjпgs ik€

Ьаппегshаt uЛасгosswеЬpаgеs ndрoрuрs' юuknow,poрup аds' f Wе ookаt how пuсh is sрeпt ЛhtеInetаdvетtьin8' hе isuге s гising у а1roU10oгl5 pеrсentаyeаr

W: Bul агеonlinеаdsеffесtive hеnуouсomра]еhеnrw | , h Г V l o n , | A 1 , l . / | | г ё | , , | r е , J " . , т o . , п 8

imаgesoг sound usuаl]у.Тhey dоn,t €t€tаiп pеlrрlе1п

N , i | i t t i I o J \ , Т | | . | р i s | l ' |. | ' h e s " J . , ( onp J r n8

thе twо, tsut fеаIthе dаys ofrhеgгeаt T\r сommеrсiаlаrе over,That Wаsbасk iI\ he 70sапd 80s,уou kпow,Whеnyou s{rt lrveys sауing (hаtquite а bigpегсеntаgеoI pеoрlе ound thеm пorе епt€tаjпiпg thап thе

рrogгаmmеs. hаl doеsn,t Ьаppеn now, Тhете,sпогесhoiсе ofсhаппеls аnd I thjпkpеорLе ust slvitсh ovеIwhеn thе сoпIпегсiа]sсoп€ otl' oI thеyjust dlrn'ttаkеаs muсh пotiсe of thеп пor,v,

W:A | е l р е ' | ' o h е |

г Рd i dи t i h ' l Р b Р . о | l i в r o .

M: DvDs. Thеу'гe а 8rоWLhmеd]umапd thеy!€ bеin8usеd rnorе апd morе аs аdvегtisnrg расе'Апdsornеthin8elsе vhiсh wе,]]ргoьаb]y еe morе оfьсomгпеrсiаlаdvеrtisiпg.

м: It,sа tесhпiqrte hаt,sаll€dy Ьeiп8 usеd n thе UsA,Yo! hi.с, аt еаstуоuгаgеnсyhircs, thousаnds of

рeoрle to tаlk аbout уоuгргоduсt tо fгieпds аndсolleаguеs.Еoгеxаmpl€ iп oпе саmрai8n foг aburgеrсoпрапy' реop]еhаd to tаketh€ Ьul8егs аlon8 I

iгieпds пvitеdth€m to а Ьагb€uе, oг thеy hаd lo tаkеthе rurgeгsаloD8to thеbutсhег's or thе ]oсаIsuреrmаrkеt аnd sау .Whу don'1yоu stoсk hеse?,Yo!iпtlоduсе thе ргoduсtto yоur]oса] соmmunitу.

W: I'm пot surc thatъ а]wаysа 8ood WаУ o win iгiеndsl sоit ,s ikе akind оfсoпhol lеdwordofmouthi

м: Yеs. t is геаlly,

uN|т9

tаL i s ten ing age42

Hj Jeапnеttе, t,s PаuL,Ег, sопy about thе аte сaii,1,vejustгесeivеdа fах fгom Мг Gаvirlo' Apрагепtly thетehavе |rеende Jv. ,o || io|| e) Jnd lе г i . ' .d t i , .o P. i 8 i8r,fюm s1п8арoге, o hе's поt аrгiviп8 tomoгrоw аfiег аll,

hе's аrгivin8 oп lhe l4th at 6.20 апr, нeъ givеn me thеr 8 l , | | , | \ P | , , . , ( ) o ' l I L . ] l l d ' L ] ' o F d Je l р h рhоtеlknoц. ndсouldуou. lso bookа tахi оr hjm folthei4(h] ц/e'гegoiлg о ьа\,е о сhапgе hе pгogгаmmea D1tпоW.Um,l'vе аlгeаdy eft а rпеssаge oтJаsonj 50 aгеyou

njll mееtiпghiп lоmorгow morпjпgl МаyЬeyru сould usе

sоп€ o1thаt ime to rcvъ€ thергo8lаminе,oh апd' ет'сou]dуou р]еisеlin8 thе еstаuгапtаs wе]l' саnсеlthebookin8loг tolnoгIow аnd relrook or thе dау а|ter]sаme1ime, .]0,oк.

Nоthiпg осssmооth]y oes t]oк, ] ,] l eеyou oпопоwmoгпing.Ег, саllmе it hoпе iItheге arе апy plоЬlеms,Byе,

1з i s ten g раge43.= С.lrlneл] =st.ldпoо: lello'hissсаlпrеn'ъnеgаsгOm cd]са,rvаs

^ о J Р | п t i ь F ' o | d I | | | j Р o m " Р | Л " у I р . | -

s: l,esofсouгsе' WЬ.t timе rvоuld su]tyоri?

с: Wе]l,I Wаs Wопd€ing ifyou сot d mаnаgе itеsdау

s : 5о | | y ' г , o . \ " i ' L , ' | I J , i | е i | , д ' { rу vе

aгIaп8еd o bе аt lruг оthеr brаnсh аll dау.c| нow аbout' eг' WеdDеsdаyаftеrnоoDi

s: I.m rоokеd up Wеdп€day аftеrпoОп s lvell' Ьut I сoulddо Wеdпеsdаy molning' or l'm frее аl] dау oп Thulsdаy,с j сo!|d yоu mаkеThursdауаttwo ,с]oсk?s: Thаt would ье fiп€ yes,

с: oк. so lеt,sсoпfiгпr hаt thеп, Thulsdау аt tпlo o'с1oск,

1{.L i s ten iпgаge44lN': womаn| =Ре|еt || M.Ln] W: P€еI, сould you sее f yott сot d с1rап8еmу Лight on

Thulsdау? I,vе8ot аn аpрointment аt ]l,з0' so lIеаl]ywoп,t lrе аlr1е o l€vе uпtil пid аllегnoon,

P: What timе do you hаvе tlr 8еtthеrеi

W: Wе]l' I,d ikе to bе thегehv 6.]0 iI I сOuld,P : M , n , , , s ' J v e I t с r , 8 L , O | | п | o , L е 4 0 , 8 | , ,W: Тhаt Would bе gгеаt.Thапk you.

2 п,!jМiss саsа|е's гаin gеts п аt tеn pаst two' so сouldv o I d 0 d o { , . о l h l . l l U , | . , ] , л | л t , ' lhеr uр' р]еasei

W: Thе pгob]еm s I'пrsееing s]monе at tlvo o. сloсktodisсuss thеpгoglаmmе,sЬе сould 8rt а tаxj сouldn,tsh€ ог shе сould е1,епWaik fyоu 8аvehегdiгесtiопs,

Тrаnsсliр1



M:

м: Whаt, саrryjn8а hеаvylrа8? Nо, AпуWаy, simone

isп.t hеIе odаy,

м: No' hе рlroп€1п siсk€тl]еr oп.W: oh' oк, l . l1piсkhеIup hеn,

з м: We hаvе а vъitor аIriving оп thе 26th, sо соuld you

рlеаsеаrгаn8eа InееtаDd8геrt аtthе ailрofl? ]t,s

кLм fljghl nxmbеr, um' 459.Whatпame s ]t ]Wе]l. .mnotqu]tе uгlr owyouргOnounсеtbuti l ' s sре] tBULк lЕWIсZ ,onеnroпеnt'thаtъ U L к Е I WI с.Z'Еt no' кl Е пot Е I,oк.P€ Jonsson, the сhiet еxесuiiYеof мisson сгеdit'

thе m€сhапt bаnk, hаs аnnоlrnсеdhь геtjlепеnt,

нis p]асеWi]L е tаkеп up ьу Yolаndе наisпlan'

W: Yеs,аs ]ong аs you sепd th€m offbу lhе еnd ol thе dаy.

M: Yеs, Wi1l'

W: Thе Bапk ofсаnadа hаvе аnпоunсed that есonomiс

8lowth wil] Ье relаtivelу slow thь yеar,This is bесаus€

ofп,eakdrmаnd floгп Jаpаn аnd раns o|Еuгopе, Th€r

Ioгесаst or сanаdiaп 8гowth s пoW2'4% сoпrpaгed

w]th 1Ъe .8% t]rеyргеdiсtеd ust thгеe попths аgo'Thеу hаve, howеvег'гejeсtеd hе su8gеstioп hаtgrоWthсould dгop bеlow 2%,

м: I'vе tгiеdto sеt uр thс гOоm or lhе рrеsеntаtilrп ut thе

miсIoрhoп€isn,t Working,

W: I'l] саl] hе tесlшiсjап,l,vе go1 hе nuлrьer soпеwhrге

lM| ]'vе аhсаdу саl]еdhiп, l ]еft а mеssаgеЬut dоn't

kпow lhе' l lget l in t i Inе, wаs шoпdег in8fyоu сou]d

соl1leaпd hаvе а lоok аt iL,You'r€bеttеIаt thеsе hings

thаn I ап'W: l doп.t know аЬоut th.t, Ег,whаt about thе rапd h€d

Inikе] соu]dп,t hе usе thаt]

M: l,m пOl suгewhеr€it is, сou]d уоu sее fуou сolld |ix

thе опе thаtъ thегeаnd l.l] sеr if I сaп fiпd the hапd.

lrе]d oпеl

UN|т,|0

u!Listeningpаge46Тhе lаst timе I саInе o tlrъ ailpot' ] ost my pаsspo.l, I

wis пiсe аod еarly' so thеIе WегеDо quеuеsаt the сheсk.jпdеsk, I сhесkеd n mу hаtld uggаgе,go1mу boаrdln8 саrd

аnd wеntthгou8h pаsspогtсоntгО] ]l vегy quiсk]y,Thеn,' e U . P | l , | | ' o | | . h, i a е | , . ( ' l d U i | U . I s |i 8 n | r Р

dерагtulе oungе,l dесidеd 1OdO sOпе shopрjD8, lvaпtеd

to gel а рrеsеnt' so 1Wаs гyjпg а]l thе diflerеnl регtlrInеsn

thе dut-v .eе shoр, doп.l know ЬoW t hаррепеd bu1I

must Ьаvе dгopреdInypаssрolt thel€ I1vепt o thе g.te lо

bоаrd the рIаneаnd thеn l rеalisеd hаt I сoxldп,1 nrd my

раsspоrt' Аl thаt moпеnt thry са]L€ m€ оvеrthe

tоudspеаkeг' Will passеn8еIМаfiiпеz tгаvеlling o Маdlid

p]еasе ontасl thе nlormatjon dеsk],

l f еlt sо еmЬагIаssеd'

]sL i s ten ing аge49

l = 1nteп,iett]er;R : ЛРbe..a

|: сood еvеnirlgапd Wеlсomе о tolright'spгogгаmп€

Whiсh tak€ i look аltIаllsрort issuеs, With us iпthе

studiо ь RеьессаDixоn lvho is tlrе mаnа8jп8 dil€toг 01

сгUisеwау'а соmmегсiаl саГ сlub, Rеbeсса,Wеlсопlе o

theрro8гаInmе,

М:

4M:

1$Listening аge44А: Апnanпсе|:4=^7аn: = womarl

W: l nееd to get o thе аiГpоrtbу 6.30.M: shаl] I bookylru а tа-\i?A: TwoW: WhаL аrе yоu doing vithtlrlrsе fi]еs,Rogеr]M: I'пr8oin8 to typе dle sаlеs iguгеs or мГ D!г.nd.

W :' l h е в d , \ o

i J J d J ' J д l ' o | | , 6 l l l | д с о j o I i ,

gloц{h willbe гelаtivelуslolv tlrisyеаг, Ihis is bесаusе

oflvеаk dеmаnd |гoIn apaп and раIts оfЕuгopе.

M: I'vе tгiedtо sеt uр thе rooп foг t]rеpгеsепtаtiоп uL Lhe

miсгoрlroпе sn1 wolkjng,W: ]'l] саl] he tесhпiсiаn, I\,е got thе пLrmbег oпlewhеге

1GtL i s ten ingаge45

А- А||IюnI|се|: 4 = М11n]W = lvonrdп

W: ] neеd to8etto thе аirpo]'t ry 6'з0'

M: shаl] I rookуou a tlxj?

W: Y€ plеаse' oгаbо0t5'45' th ink,M| shall I mаkе ]i 5.з0i I lhink therе Inishtbе а ]ot of

trаIfiсагouпd аt thаtl]me.W: Yеs'8ood dеа.

W| Whаt агеyou doing with lhosе fi]еs'Ro8€?

M: I,mgoing о tурe hе sаles ig!rеs foг Мг Duгаlrd.

W: сап 1askyоu to sепd these ахеsIoг mе as wе]]]Thе-\7

агeqlitе ur8еnt,М: сould l do thе typin8 fiгst?мг Duгапd !\.апts hem by

thгееаt thе ]atеst'oihеIwis€hе саn,t fiпish his rерOrt,

112



|: Aпd ro.lvruсh otiсе o I ]rаvсogive] mеап,Imj8ht 20]Listening аge 52slddеnly neеd са.llгgеntlу. А = А|||1оu|сет:,|t r\,Iсп;/ - I'vomаn

|: f iгst ofаl], сolid уou Iе]lus а bit аЬout Whаt сIuisеWаyis аnd ЬoW ]t woгksl

R: Wel]' bаsiсnl]y' t's а sуstem thаl аllows уou tlr hilе а сaIWhеnеvегyou I'апt, It's or реOрlс vЬodоп't usе а саIevеry day' ]ikе' foг еxалlp]е' rnsinesspeople,Who go towoгkbv рulrliс trаnspo(, bu1 Ьeп пight п€d а саIопsome dаУs o mеe(сlieпts oг аt w€kепds,

l: Right, Is this а nец. dеа?в: No, саI с]ubshаv€ |rееn eгy suссesslu] I]othег

сotlпtl]еs ikеAп€iса ilrd soпrераrts o|ЕuгOре. псетmаny' thеrе аге агоund 4О,000 аr сluь useгsапd inswitzеI]апd tъ агlruпd58'000' Аnd уOuсап fiпd othеIсаI с]ulrs n Bгitаin as Wеl]ьut thеy аIemоst]yqujtе

smа]l,Thе to1аl nепrbeгshipп Blitаjп i s аЬout 15'000,oI lhOsе]5,000, гouпd '5О0 еlon8to ruisеWaу,

|: sо' l waпt to bесom€а mernbетofyouг саr сlub, Whаldo ] dо?

R: Wel]'уotl рау lsignin8 uр |eеof.с30,00апt] hеп vouагe а п€mlrеl' Aftеrthаt ' уou саn book thе саI

$.lrеnеvегyou ' аnt il, еilhег oлlinе ог ьу phопе' Th€bJsiс lalе ь 16.00 ап hоuГ,Betwееп 1l pп апd 7 аm it'sjt'st {з'00' Pеtlol is hсludеdiп thе priсе аnd ol сoUlsеyou doп'tpаy aп],ol thе аdditi{rnа]сosls ike гoаd 1,1х Г

в: No рloьl€l. ]t саn bе iust а fеw пliпutеs, nonсе аnrlWe'l]hаve t LЪerе o.yоu,

|: souлds gс]оd' s th€e a hnit fоI hоw ]on8 сan hаvе thе

R: No, аs lопgаsyou

саDрay' Yortspесify п'hеп yОuьоokhоw long yon W.nt it foг,but jfуlru пееd to ехtеnd hаt'then yоu сan сontасt us wilЬ thе опboаrd сoп1putеI ndаsk for nnother hourоr whаtеvcг.Thе shогtest iпlе уouсаDьook or s thiг tvminutе. '

!c\Listening аge49I : Il11еniе||еr; R : Rеьесl-а

в: Whеп you'vе iiпishеd Withyotll сат'уoujuslleаvе thеL e ' . л | . ( ( J J J { е l ( о г | " l о D , ' k l l р . 8 l | |

|: ]sn' l hаt sесuг it! .]sk?R: No, not .t аll. Еасh стuisеlтаy nеmЬеr s iss!еd Wilh а

swiре сагd аnd а PlN пun1irеl Thе swipе саrd lеts youinto thе сaг aпd tlrеп hе PIN nlrпbег аllоws vou tоopеп thе g]oveсompаrtlnеnlаL the Iгoпtоf thе сагп.hеIе hе kеys атеkеpt. Тhеrе's nO \uаyуou сап get

iпto thе саr аnd drivе ofiwithott L]tosе.|: so do уlru th]пk саI сlulrs ат€sollrеthn]g .е'геgojпgto

sеe пoг€ of iп thе futuге? 'm surеgгеenoгgaпьаtioпsпust Wеlсопlеyou аs a WаУolgetting somе оfthesеprir/аte агs off thе гo.d.nd геduсingрol]Lltion,

в: Yеs, егlаinlу. аr сlLrbs аn еа]ly eduсе hеamouпt ftгаffiс nthе гoаds, nd thеге.s vidеnсeo show ]rаtсаr сluьsnrсrеаse lrbliсLrаnsporl sе'ьесаusеl fl o . ъ " ' J d | l o l . о | r ( ' , ! J d в т р n Ь e t " п , Ь "

8геaIегsеolbUsеsапd гаins,| : Arе сагс]oьs hеbеstаnswer, lhough?m€ап if yo u

wаnl1O sаvemonеy,ог bе molе 8Iееn,wlry поtjust 8еt

tog€hег Withуoul пеi8hbоurs оr work сo]leа8!еs аndshаI€а саI bеtlvеепуou?

в| Wе] l 'реoр]е аn do ftаt as wеl lo|сouгsеbu( lhетс апbе so Inanyрrасtiса]pгoblems, асluаl]y dit1lt 1oга

уеаr so l knоwI F'orа sЙrt, dо vou асtuаlly jv€oг Wогknеaг еnou8h to thаt olher регs{rnо mаke t рossiЬlе?rеmembег Whеn I did it the biggestргoЬLеIrlWа5 hatWhепI got tlr rly пеighЬoul,s housе jпthе mоInin8' lrеWаs nеv€ геаdy,ог Wh€ it Wа5his tuгn to piсk лlе uрhе was alwаys а littlebit late аnd I'd bе silliпg lЪeгеthшkin8' nОw s hе aсtuаl]y8oin8 to сomel It саusеdsоlnащ аr8ulnеllts vе]ust sаve up аIrеrа yеJt

|: so a]l tlre лlorе rеаsоn |oг Iindilrgаnothег solutioп|Rеbесс.. (h.llk -voLroГ t.lkiпg trrus,

UN|т 1

M: [pо]itе] аD l diа] dilrсt]W| lrud€ сап l diаl dj|есt?

M: lpolit€ соu]d I hаv€ а Wаkе up сa]l tomorгow]W: h1]dеlсor d ] hаYе а wakе uр саl] tomorrotv.

м: [пrdelWhаl limе is ьгеаkfаst?W: lрolitel Whаt tiпlе s Ьг€kfаst?

м: [рo]itе] Wо diеt сokеs' рl€sе,W: LIudе]Ъvo djеt сokеs' р]еаse'

UNlт 2

2r\Listeningage54

М:]\iIan:w - woпaтl

M: I'vеjust гесeivеd hеsеhotеl d€ai]s frолr vеnlUгаPromotiопs.Whаt do yoll th1пk?

W: Wе|l' thе пost сoпvепiеntp]aсе sеепls tо be I] каstell,oпly thiгlееn kj]omеtгеs гoпthе аiIроп

м: Мm '. Ьut ook hor,v пal]thе сoпfегеnсе o{rmъ,ItoпLyholds fo ],реoрlе,And thеy onlу hJvе thlеe

W: oh yеs,Thа.s n{rgoоd lhen.

тrапsсl iрt



M: | . i .L II le Ps,5

||| o-Р_чР

s||-\"

W| oh, let mе hаve аnOlhеl Ook. Wel], 1сегtаilrlyhas а

]аг8ег опl€eпсе гoomthап Il каslel]' ]t doesn'l nееd

tо bе as big as thаt, tholgh'M: Мm ', ' But ]tsауs hаt his s thеir lагgеstonlerеnсе

room, ThеyрlrЬablу hаvе smаlleггoomsаs Wel],

W: oк. siх sепinаг гoolns ,,' thаt,sок, Thе oпlу thiпg ]s'

Thе s!nsеt is thе fuгlhеst оut- ]t,s40 kiloп€геs fгomlпе аrгpoгI,

M: I dоn,t Ь ink hаl 'sLoо аd,

W: \,vhydoп't You likе this Onе,Lа Guаldia]м: l do, it,s rБt thе pгiсс' Thеir lасililiеs ]oоkgrеаt гoпl

tlr€рhotоs Ьut tъ def]nitely h. mоsl ехpensive. tЪ

way оvеr oш Ьrtdgеt' 'п suгеJаke w]L]Wаnl

sоmewhеrесhеapеГ lraп thаt,

W: Г]o vou аve thергiсе dеtаi]s?

м: Еl hеге,W| oh, I sееWhаtуоu mсап. Wе]]mауЬе Wе с{ruld

п€оt1atе somе сhеареI.аlеs,м: Mm,., i t 's пLапd s Wеl l ho!gh.I hinkа beасhhotеl

Wоu]db€пoге рlеasiпt'w: oh wеli' I'l] геrnеmbеr o takе mу swjmпiпg сost п€

м: I ' l ]pГoрosеЪisOnе o]аkе' think аЛd ееWhаthе

sауs,1fhe а8rееs, ,]Lgеtb.сk (OVcnturа эnd sаy we'd

likе Thе suпsеt,

22'Listeniпg аge56сoоd molп iпg, lаdiеs пdgcпt lепrcп, d а !егу wаr ln

wе]сomе o t]is' Ut]ljtа's hird.пn!.l соn1егелсe'

Pгomotin8 а ргoduсtoI sеIviсe hеsе dаys hаs b€oпе

morе сhа]l€8ing аnd €сiting thап еv€ w]tlr Ьe агIivаlofso паlry пеW mеthods of аd1,еIti5iп8'o Wе hаvс dесidсdtо shаIе ouг ехpеriепсеаnd tаkе .nсWmеdiа' аs thе topiс

of ouг сoпfегепсе his yсаг'

Еirst of а]l' thеIе атeonе or hvo сhапgеs tо thе pгogгаmme

lhаI I'd ]ikе o dra\l.youl аttеntjon о, Unfoflunаtе]y,мг

Joh Piпeda сап'tbе ц,ith us todау, so instеаd оflis

session Onmeаsurill8ТV аudiеnсеs' Мs stеfаniаvolksmапn lvill bе sivin8 а tа]koп Intemet аdvегtisjп8,Thе othег лrаjn сlrnnsе s thаt Мr.I.in1 li,s tа]k оп.Thе

сOnsuпrегsboss 'hаsЬе€n moY еd rom thесг е€п R oo m

dоwnstаjгsаnd wil] norv tаkерlас€ in thе Wеst Rooп,

o r finаl s€sjoп tomоггo!' аftеrпooпWill bс а disсussiOnpanеl with o I kеy spеаkеIs'Thаt Wi]l bе hеге п thе mаiп

thеаtrеаt two о,сl'rсk,Wе аге еxp€tiпg а |аrgеа!diеnссso 1advisеyоu tо mаkеyоu] wау lrom thеmаiп hаl] аs

sooпas uпсЬ s f iп ishеd'

lnsidе youг wеLсоmерасk, you,Ll iпd а shогt ееdЬасkquеstionnаiге, ,d bе 8latеIul fyotl соu]rl ill it in аt the

еnd ollhе сoл|еrеnсеаnd dгop t in lo tlrе boхbу thе сoffеe

shoр' ]I yоlr nеed а nеW |ееdbaсk oгпr' thеn уou сап 8еt

174 тrаnsсr iрts

onе гoпl hеstапdпеxt o гесeption' hаt'sWhеre ouсаnаlsogеtуourfГee ouvenirWhiсh lis yеаr s а DVD, Wе'veuр8rаdеdтomthе idеoswе hаd ]аst eаr

Lаsthut not еast'We ntеnd оmаkeа сontгibutioпo the]itеrаturеvai]ablе п пеlvmагkеtiпgmсdiаby рuь]ishjn8(Ъis еаг's oniеrепсеIосееdingsn а ьoоk,TЬisshouldЬ€аvаilаblсnJuпeаnd vil]bе саlledsl1/esa/k,W€а]sо

jпtепdto uьlish hOгleпedегsionsfson1еithеprеsеntatjonsеfoге hatoo ourWеbsilе' ndег hе jl]еСoпfеrеnсеapеБ-

Lаdiesаnd8еntlепrеn'.d поw jkе o hапdУo! ovет oourfirst рeаkеr' iеtеr],irtsсh ndопсеаgаiп' hапl( ouаl]fоrсоmiпgherе odау ,,

UN|т з

2з.L i s tе| ] ingаge58

1\',I: ап;w: wonаn

Na: о hoW onghJve уou Ьееn WithМaгquе Dеvеlорmепt]W: Гoг about twoуеагs, stаrtеdwith thеп1 п thе аutuпn

o| 2oо1,м: Мm , , апd hаvеyou |r€nto Мil.п ьеforеi

W: Nо I hiveтr't, I'vеbееD to Vепiсе bеtolе' though'

lM: Ah, Whсп wаs that]

W: lrout hгееуе.гs аgO. l ц.аs ust lor a ho]idаy,Wе hаd

thrее dаys n Yеniсе аnd thеn Wе Wеnt down to

[usсаnу,N4: ol.еl}'' o havе уou 5eепmxсh oI lhе сity vеl]

W: Not yеt, wаlkеd а bit аIouЛd hе сcпtгс аn nighl,

п,i: r' djd you sее thе shоpрjпggа lегv?

W: oh yеs,lt,s Woпd€ful.

UN|т 4

24|istel]ingаge62I : lnIе|Lriеuеr; 1' = Рhilip

l: l hаvc w;th mе Philiр Баkеrfтoп сALDA' а сoпsultапсуWhiсh аd!isesьшiness eхесutivеsoп сu]tuгalьsuеs'

Phi]ip, tеll us а Ьit аlroutwhat ],oudеаl With oп yorrг

P: Wrll, сu]tuгаl ssuеs аrе a l,егy big subjесt, саnlеal]y

oпlyg]vе уou а gсnега] dеа' oк' опе thinв is bodу]аngua8еWhjсh vагiеsа lol IгoIn u]Luгe o сrrlture, nе

diifеIепсeh€е i5 holv сlosс рcoр]estаnd Whеn they tаlk

to eасh оthег' In tЬe Uк.nd noгlhem Еuгoре, hе

dъtапсe ь аЬollt 50 tо 70 спl, But ijl southегn Еurоре'

LаtinAm€iса.пd the Мidd]e Еаst' pеoр]е епd to staпd

l | | e I l . i о , р hе l и . ' , , ) ' " | d n " " | | , , l e | r . ' , . \ e

соntасtis diffеI€t' Th€ сultLuеswЪiсh stаnd сlosеr а]sоtеnd Lo rlаke morе dirесt еуе сoпtасt, on thе othегhапd' Inаnyреoрlе n Asiа ргеfеI niniпаl еу€соntасt'



l :

]еss lrJn lЪe пoгtheln Еuropeaпs, iow пluсh you саnlorrсh thеpеrsonуou аге аlkin8 (O s аnothеrdiffегеtlсеorwheге уоu сап touсh thеm. Fог€(an1рlе, n Thаilаnd,уоu do nОt tо!сh pеop]eon thе hеаd' аs thаt sсOпsid€еd thе hi8hestрагtoflhе Ьody' sрiriluаlly,But Ьusinеsspeopl€trаvel sо muсh thеsе dаys,AIеlr,twе аil ЬесOrningmorе usеd to еасh olheг?Afteг аl]' il

l,m doing ьusitlеss n аnоth€ сountгy,pеoрle know I,mа lогeigпеl Thеу don't ехpесtпе lO bеhаVе ust ]ikе

Thеу dоп't е]{pесt ou to сорy thеп Ьut yоu still пеed tobе.WаIе ofWhаl might givе oltеnсе,B€idеs' evсгyсоuпtгyhаs ts own ьusinеss сulluге vhiсh is а р.гt of| h (o ' е , а . U | Uе J - l , | , | $ | | | р . р W | r o l 5 | | е \ \

СаD you g]vеus somе eхаmрles?A8аin. а hu8е suЬjесt,but onе vеrv impогtаntdillегeпсе s t tlе tаsk vегsus e]аtiоnshipqueslioл, soп€сulturеsare morе аsk огiеntеdsO hе Ioсus s on gсttin8thе ob donе аDd not sо muсh ol r build]п8 uр а pегsoпnlаnd рIofеssionаlгеlаtionshiрWith yoш сol]eаguеTlrаtWott]d e lhе Aпglo sахоn сultut€ ljkе ', thе Uк аndсrглlаnу, апd thе sсаЛdinаviаns,Аnd Whatwоuld hе tЬе opposnе]Аt lhе oth€ еnd ol lhe spесtlum you gеtсultuгеs Wh]сh

" ' | , ' h I o e , o ( епрdW i | l , ( , | , п 8 а о , д ' n 1 8 l | !blrsiп€s I€atioпshjps, Thеrе vill ь€ mоIе tilne spеnt onепtеItа1пil18'noгеgi1t8ivnrs' аnd ьushеss pгасtiс€iikе rеfrГеnсes ге ]ikеlyto ьe donе n а moгеpегsoпа]Wауrаthег thап, say. ust hу mаtсhin8 pеoрlе'spеl.formапсе

o аjоь

desсriрLiоп Thе Мjddlе Еast s aпехаmрle l thаt k iпd оfсu]1urе пdso s сh] l]а,IInегеstjпgIA1tiLUdеsо tin1еъ аnothегЬi8 аrеаoldiIfeгеnсе, IпIurорe.nd th€UsA wе tепd to ];ve th€аtlitudе Llrаt.lrmeis monеу,. n gепеIа]' п 1hеmоге геlаtionshjрoгiепted сuhurеs, imе sсhеdo]csаIе morе {]eхioLе,Dеlaуsaге rnoгeсoпrnoп аnd thereis n1oгe iIпеsре!tоn Ьuildins uр геlаtioпshipsаnd smа]l talk,Phi]ip. t,s bееn lаsсinаting аlkingto you, It's а shаmеWе hаvе to stoр heгeЬul' ifуоu аге пtеIеsted nаttепdin8 onе оfсАLDAs traiлiпg сouГsеs, ou саn

Giviпg ifts

2rlListeпing аge65Thе mаiпtiпеs oI thеyеаIWhеn рeop]еgivе prеsеnts пJараn аге п Dесeлlbeг, ust bеfoгеNеW Yеaц and foг wЬаtis саltеd oсlru8en, noгmal]y nJuly' TЬis wаs oligiпaLlyсoпDесt€ rvith hе anпua] eslivа] IoIсonrmemoГаft8 thе

r Р | l ( o l n h o I L o , р ' , | | | ' " х o р | | ' i v e , i, . o ' , P F Jlrut fonunаtе]y араnеseсompаniеs olten givе а bonus' аlrit jke lhе сhтistnаs ьonus in thе Wеsl,

CiIl giviп8lrnpреns . сomрanjеsаs Wеilаnd с{rlnрапjеsлri8ht Wеl]вivергesепls о good сusIomегsаt eithегof. | ' \ | n Р ' , \ d о I ( o l е I \ oU | , | 8 U ' 5n P*Jарап. thеn t's gоod to tаkе а pгesспt oryouг hosts,соodidеas foгргеsentsm]ght rеgood quаlitу fnril oг somеthin8flom а high quаlity dеpartmentstolе,

Cilts in Jараn arе аlwауs wlaрреd, In Jарaп mаnу stoгеsWilI vгэp thе 8oods Ioгyou ]fуou sаy hеy атеа prеsепl. If

you аГе rlin8]ns t]eprеs€t frолr outsidеJаpап' it'sImрoгtaпt o tаkесаrе rvhеDwгаррiпg t' Аnd dол1usеlvhitе pJрег foГ hь, Norlnаllv, gifls аl€D, l openedI l | , J ' э | | п I | o | О , | ( Ь , " | , , J o J o , | ръ i vР .

рrеseпtапd vоuI hosl jnsistson уou oрсп1п8 t' thеn it'5best o do this сaгеfu]ly пd пol jrrsl tеаг t opеn ]kе Wепrjght o n [uФрe'

Апd thrГе агеoпс ог tlvo olheг гLr|еsFilstlу' 8iIls shоt d bеgivеn аnd Iаkепц.ith roth hапds' And thе ot||с|oшc S'don't 8ivе |ouтpj."с."s i апylhiпg аs а рrеsent,Thаt,sIrесаuse hеJаpаnеsewогd foг i]xГsounds ]ikе hе Word

uN|т 526.Listeningage68

, . sо if wе a]l аgге€thаt8ооd teаmlvoi.k s lhe kеy tosuссеssj We пеed to nsk' wh.t mаk€ а 8oоd tеam? Bесаusеwе аl] know' ofсoursе' thаl you саn't be фге thаl pеoр]eaIеgoing o work п?еl] ogеthег, оwеvег а|епtеd hеymight bе аs sepаIatереop]e.ЕjгslоI аll а teапr nееds good teadеr TЬс tеаm eаdегnееds o ье soпrone who ь сommittеd o thе tеалr пo ]Is

аim5, omеoDеvhO s саim n а сг isis , nd mostofаt lsomеопе who tгusts heir tеarn mеmьеrs апd l|5rе]ьLothсm' Тlrеir]еаdегdоеsп,thаvе to ье thе пrОst пtelli8епtmеmlrегoithе lеап, in fасt' tъ oflеп bеst f thс-v'ге ot,Vегу nte]]igеnt eаm ]еаdеrs olnеlj.rеs usе аrsumеntsthаlоthегtеаm remЬеrs оп'1uпdегstапdnd hеv апаlsоdоminаtеhe s ituat iоn, tеаm еаdrгwhо jsofаvеrа8r Dtе]]igепсе, ut hаs I]rе ight pегsonаliIy, 5 Ь€tеr.

Мost LеJIп5 е€ soll]еonе i.ho саn hink оi nеW dеаsаndnеW wаys tо sоlve рroh]ems.This is lhе сгеаtil,е'ori8in.]l

т i аnsL rp t s



thinker' Vегу mрoгlаnteаmmепьеr But t,s а mistаkеto thinkthаttеams vith ]otsоlреoрle ikе ЪisWiLl o We]L,In faсt, оu'l]рlоbаblvgelа lоtolfights апdаI8uпrntstlratWaуbесausе геаlivе,mаgi.аti\.е eорiе I€notа]п,аysoodаt uпdегstаnding.Wогkiпglvjth thеrреoрl€s сгeаtivedеаs'klc.l]y,vou пеed ustonеpеrsоnlikеthisаnd dilierеnt ypеsofpеoрlе ol theГеst fthе

This rтin8sm€oп to thе nоst пrрonаnt nсiрlеаЬo tlrui]dins tеanl,Youn€d а ьа]эпсс f dil{еrеntр р , , o n , | , e . | , s , | . | . l J L J , , , \ Ч e л ' o , l Р | | U ' ' ' I n 8 .r . ' \ р | o d ' I Y o U . ' J I L е L I L d ' е , h i п | e о ] d r i в р

пlhо lrаs fu,s1thou8htО| hе dеа' You nееd thе еnthusiаstiсsа]еsрelsoпwi(h gгeаtсoпmuniсаtion skll]s who саn go

out theгеапd sеLl t, But you а]sonееd thе саrе|ul,thougЬtft pегsoпWho pауs аttеntion1oа]] Ъеdetаjъ.п.ho makеs surе а]l thе сlrесks апd testsаГеdoпе aпd thеproduсtrеаl]y s l€dy lor thе mагl(et.

lt lvouid hе n iсе to tlrink, worildn,1jt' hat ftеаms nеed a]lthеsеdit|егen( ypеs оfpeopLе, hat еv€yonе сouid h€аgood 1eаmпепьег ol somе tyре, t]nfoгtunаtе]у' tudjessug8еstthаt li s ьп't tluе, Thеrе аlе somс реoplе Who ustо | | ' | o I L \ P J v ' , d | sO | *Р l L |8 , п, hР i

регsoЛalityъ asainst t ''. i5 Jgаinst tеаm spifit, Wlrat sпoге, реoрlewho саn'l li t jпto апy tеап sometimes еaсhquiLе i8ь рos it ionsn ьus]пеss.

so, how сап Wеusе th]s knowl€sе wе hаvе аbout tеаmwогk] FiБtlу,lvheп сЬoosil18 omeоnе to oin апаnаgеmеnt tеаlll' lvе tlееd to think аbout thе ьа]апсеогпlix oi thе tеаm as alvho]е' ]t,sа mislаkе ixst tl] сhoоsе

somеonе simi]аIto the реoрlе уou аlгеаdy hаvеьесаusеthаtргoьаь]уwo.,t паkе thе пost еIiесtive еаm,J . . o | | d \ , | ' , D l е , | | ' P o A l р l ё .

€реriеnсе, Theу're givеn а jоb iust lrесаusе heyvе donеsоmеthing] ikelbefoге, vеп f theупlегеп1vеrу ood.rtit' ] woriLdагgue n fаvotll of using а persоnаlity est апdсhoosjпgth€i.ightреrson fгom thе гesullsOllhis, гаth€thаn ust lookiD8 аt pгеviousеxpеr]еп.е' lvoL] ook аtyonг hапdоuts,уou,ll sеr аl1еxnпplе oI Lhek]пdoltest

UNlт16

27:.isteniпgpage70

1 It,sа typе of сi.еап сlrееsе, t's quitе b]аnd,2 ' , ' I P " o qРe ' q , l I l | | | , \ . ' , , 8 l i . b l |з Theу Iе a t-vре f mushrooлt' Thеу'гe suаl]y Iгi еd п oi],4 1'hе},.Iе t-vре i shеl]fish,Тhеy tаne а ьit ljkе plап.пs,

5 It,sа kilrd of гool ve8etаьlе, t,susuа]Ly оokеd n

6 ]t's. kiпd ofWhite fistl ' lt,s dе]iсious'bulуou hаve to hе

сaгеfulof th€ Ьопеs,

UNlт 7

2s isteniпg аge761 Anylvау, heгеаre the figuгеs olthis пoпth, sа]еs of

lаdiеs'hапdЬаgs аге dowп onlast п1onth' rut еxес[livеprcduсts likе bгjefсаsеs rе sti]l doin8 r,ervWe]], h.veto sаy I'п 1,егу isappolпtеd vjth oul пеw гаn8еoi

leаtheг асkеts'ц/е don1sееm to hnvе hеen аblе toIеасh h€ li8ht пагkеl thеrе,

2 our sаlеs sho\0еdа stгongрeriormаnсe n thе аstquа(еl' T]]еуdгOррсd Lightlу пJaп аry' aflrг th€сЬгistrпas гush' Ьut гесovеrеd n FеЬruагyаnd, аs wcсап sее, hat upwатd tlеlld сontinuеd unlilthе end of14агсh.

з so, mгп]пв now to ouг nагkеts' wе саn sеe hаt thеГehas bееп а shaгp nlсrеase n о!l sаlеs п Аsiа ovег tЬеpаst ivеуеars, lt nоW пlаkеsup аbout з5yo оfthе totа],so t hаs nоLquite ovегtаkепЕuГoре' vhiсh is stil] hеbеst реrtoгming еgion' Ь!t wе hаvе defiпite]ymаdе bi8]nloаds,1loп.еv€' sаles lr Aпrегiса гemаjпwе]l bеlоwL1еolпеr l$lо r€lons,

4 lиi This isn,tIеаliywhаt t еxресted,I t}roughl hе pеаk

lvorild bе агo nd mid moгnin8 on sаtuldауs'W: вut асtuаllу t,s ater,аro!nd tWOoIthгее п thе

5 п4:

м:

Yеs, аLе 1tеrooп s а slowpег]od. ut hen hnrsssееIll oрiсkuр аgаinаt агouпd еven 'сloсk,so vhаtWerе hesа]esiguгеs ikе ol oсrober?sljl]пot verу8оod 'm аlгаid' t,s volrying,Wеusuаl]у ееа big nсгсаsе ft€Au8ust,

Isn't heгe пу mpгov€mепtаt al]?Yеs' hеyаге ]i8htlу i8hrг hnn eрtеп]lrе.ulitIеаl]у sn,t8oodеDou8lr

176 Тrаnsс,ipts



UN|Т8

29Listeningраge81,,, o turning ow oour iпапсjаlетfornanсеoг hisуеаг'2006, ] аlr]рleаsеdtо rерогtv€y iпрIеsslvе results

8геаt асluаllу, dеsрitе hеplоЬlеms iп thе WoI]dесonolnу, I think Wе саn сoпfidеntly sаy vе аге8оiЛg I]1O

Thе turпovеr foг th€whole уeаrп.аs з2,4 millioп апdWe'vе сontnluеd to еojoy а Ьigh гаtеofргоfitabi]ity' ]fyou]Оokаt tlrеbагсЪ.гt oп thе sсIееn,уоu сal1srе thаt n

2005' thе гeluгnon siLеswаs 17% аDd hat i8ure rаsrelnаinеdехасllу the sаmе thь yеar I асtllal]y hink that sа vегygood tеstl]t есаuse aЬo t а quаItеrof turnover s inUs dоl]агs,2006' as you knопl' sаw а vеly lveаk dollаг аnd. o , ' | l q i 8 р d o l J . n l o e U O . J . e ' | . J ' . " 8 , | е , q : ' "

, l U , |Ь ' ' и , ' " . \ i | o , ' , o u р " o | | " | , е | i ' I e ' , \ '

vely good' Fгеeсish flow геасh€ € r milioD Whiсh еVеnьeаts оL]г геviousгесorа oI€9 пi]lion,

r Р ' o | o l , v l ' д ' o , , J , , l , | л , i h " 8 о ' p Р q i o | |

sсhепre vегу hrеe rагs, о t wаs duе1п2О06, l fуou оokаl the пеxt сhагt' you']l sее thаt sсhеInе s 72% unded,сomparеd w]th 95у0 аt thе tiпrе ofthe pгeviоusvаlu.зtioл,thrееу€rs аgo, This js bесаusеwe'vе beеЬgеtting оwегlеtLuns on soп€ ofouГ invеstлrеnts,We hаve (hеretoге

inс|еаsеd lrе hаnсiai сont гihutiоn tо hе sсhеrпеаnd'uпdеI oul сurГепtp]аns' thе dеIiсit willье е]iminаtе.lоvеIа 12 yеarрегiod,

Еinаl]y'оul e\0sl]Ьsidiагy'wh]сh ] know Сal]os wjl] lvаnt

о ' r I o " | l ' ' , | \ , \ " " ' ' | | , , \oоЬ ] Р г ' | " с о i в U 1 | othе aсqпisitioп nnd а ьit oI а сгisis п JxLy, Ьut п the еnd jt

а]L .€ t thrlru8h п sеptепbеr' as р]аnnеd ]п thе sixпoпths п.е hаv."o$.nеd t' jt dеli!егed€,8 millilrп to

8r.ouр гofils,A vегy stгongасquisitiofl п.hiсh I,п suге.,,

[,|N|т9

30rListeningаgeB5l: ]nl.r,i.1,e. Л : Rй.r

|: I'пr аlkiпg ORitаWhitе гomLlаndudno n ц/аlеs' ilа

гUп5 hоtеL oIthе оLlt.istsеrеand а]so c]pshегhus|rапd n а8аГа8е.ut shehаsалоthег oulсеofinсomеаs wе]l'bесausеn 1999, hеsetuр а woпеn.sinvеsttnеntllllr,Ritа' how didуoubeсoпе пtегеst€ n

в: l t rvаs асk n the ]990s. hаdаn ассountwlth aЬrtldiпg sосiеtу thаt |r€аmе а рub]iс сoпраny аnd wаsfloаtеd оn tlrе stoсk eхсhаnsе,Thаt mаdе sоmc gоod

ргofits orthе slrагеlrolders nd I th]nk n]y n1е.еst ninvеstn1еnts tагtеd ronr thеге,

|: sо yolr don't hаvе апуone п -vоrrrаmi]у wЬO'sа

в: No' пothing ikе thаt.|: And hoЦ.djd уou stа]'t hе ]nvеstпеnl сlulriв: \,vеLl,t stаI1edv]th ust п1еапd fivе oГ siх iгiends.

ТhIее ofus hаd sопе ехреriеnсеof ownin8 shаres,oneоthеIреrson thlou8h а bui]ding soсiеlу ]ike п]е,Wе gOl

soп€ аdl.iсe loп ргoshаГе' hаt's nn oгsаnisаtiФ]ц.Iro

8]vе nvеstIn€ t еduсаtion аnd ргОInotепvсslo.s' сl!Ьs] ikеОUгs ' nd hеnц,e etLlp '

|: Аnd why djd you dссidе tO паkе it Womеnоп]y]R: Wеll' wе djdп't' аt tеаst'поt at iimt, мost оfus askеd

оur husЬiпds oI pагo1еIso joш us' but norrеof thеrnlvаDted с,,Thеyjust had no lrrliеfiniI, so at thаt рoillt\ . " o 8 t \ . " t r , \ " r . - J " . t . , .

|: нolv muсh did vоu invеst tОstalt !vith]в: J l50 еасh, Ьаl w,rs hс rпjt iJ l пvеst.1епt,Аnd аll

пrсmbers сontгilrutе .]5 а moпth,|i Aпd hoп.do vou dес]dе vhjсh noсks to invеst niпi ЦiеLl. ,е dо oul Гesеarсh пd W€dесidе,цiе hо]d

mопthlу ее1jD8s t Оne i oul ] roUsеs пd Wе.gгесtogеthег$.hаt wе shorrldbu! ог sе]],usuаl]уоvсг L!псh'

|: ноw suссеssIu]аs l bееn]в: We'rеgoing throughа ьit of . ]oп.Pоrjodаt thе поmепt

but t] rаt 'shеstаtc l thе пагkеI.oпе ofоu|jn!еsllnеnLs

hаvе bеeп !сrу suссеssiul, ovеr tеп реrсепr еturrrs п soпrе f hсm'|: And lvhаt doyоttЙink о| this rеsеагсh uhi сh5holvs

I | | , onр | d \ еb6 | | е |\ " ' , o . l | .R: ц/еl]' think пo соппеnt o11 ]rаtonеL| : \ J | , , , , " , , ' ' 1 | O . l | O i . | \ d , d o f l Р д . l | o р Р 6 |

лrorе oсa] сoпrрiniеs to iлvеst]п. s thаt tгuе o] vouг

в: QuiLеа bit Of t. vсs ц/е hаvеsеvеIа] oса] n\,еstлlents,| 1 ' l ' \ s n o d ' . , | ' п | ' I e , ' ' " ) o | | " i . } ohаvе а lоt moгеbасkgгоuпdknow]еd8еаlrоut hаtсOlтD.пу аnd Ьопl t асtuаll-v .oгks on а dау lo.dаy

ьаsjs, one ol oш n1oslsuссеssful n!еstпrепls, (f€amрlе' lvаs in thе oсаl heаlth сlUb' Nolv soпе ofoulinеD wеIе а lrit sсоrnfu]аbout t]rаt, Ihink Ihеу hoLl8htit lvаs а Ьoгin8 nvеstmеnl. Ц/еhаd the аsI ьu8hthоu8h. Whеn t was sо]d and We mаdе а pгofit'

Тraлsсriрts



UN|т20

зl|Listening аge86

I - hlеruiеl)Jе|: T = Тота

|: ] Ьаvе with mе Taгa Gапesh, he пrnгkеtiпg ilесio. O1

с ' , , ' p ' ' . U r ' 5 o I e , ь , | | P " ' sU JDo | Р , : 'р ,_ rа '

hеllo,

т HеlLo,|: Pегlrnрs ou сo!ld begin byjust €plаiпing bliеfly \rhаt

Еnlгepлeneilгdоes]т: Wе]]'Wе атеа sегviсеwhiсh offегsadYjсеапd sxррort

Iогреoрlе Whо ruл 1heiгown busjп€s' espесiаl|у

рroрlewho ате xst s{агtin8up, We havе а lаwyсг who

саn give ева]аdviсе апd а mагkеtin8аdviseг Whо they' o | | ' о n , , ' | A { r q J i | 6 ' п p o ,п l \ J ' , ' , l \ W Р o t t е |

fiпапсial аdviсе alrout а1lагеаsolbusiness.

| : oк, so 'vеgоt hisnеw dеа огaploduс((hаt t l ink ь

8onr8 o mаke пv fоrtrrnе, olv do j ]аisе thе сарitа] o

gеt stаnеd?Ег,whаt аге Inу optioпs?

т: Е!еn todаy, thjпk 01еmost сommoп Wаy to 5еl uр а

пеW busjnеssь wjth yoxг own пronеy.РeopLе sе thеiг

savjпgsаnd iIthеy donlhаvе еnOugh,1hеуbolrow

l: What othег soL]rсеs fсарitа]аre thегe?

т: Wе]l heге агесoпpaпiеs Who pгovjdеstаrt uр сарitаl n

r е L u г l l l . l s ( J , e i | | ' e L i р \ , . e . e ' Р о ' d | t e d

vеl1tllте аpilal lirms, But th€ get]ols otаppliсаtions

foг]oапs, so (helе s usuallyto!gh с{rmpеtitioп пd

they'l]wапt to 5eеа vегy righgrcwih гаtеon уоuIp]ап'20 peг сeпt at l€sl. oгуou migЬt iind а blsinеss аn8еl

to ргO!idе hе moпeу'

т A lrusjпеssаn8еl, t.s ust sоmеonеWlro wil] jпvest n а' , J | | Г , U . 1 | ' . n \ е , | | t ' ' l ' . J e I

UsuаLly, t,s sОпrеoпewhohаs аlгеаdуьееn suссеss1!|

wjth a сoпраnу ofthеiг oWп,

|: And hоW do I gо аbout fiпdjпg а busiпessаnsеl?

т: jt саn lrе diifiсult' Тhey don,t usuаlLy ]dveгtisе, есаusе

thеy dol't wаntto ье floodеd with аpрliсаt]ons,B1r1

fiеге is nоw а nеtwolk yorrсaп 8о thгou8h, h€ Nаl]onа]

t]usinе5sAn8els Nеtwlrгk,

|: TаIаGэnсslr, haпkyouvегy nuсh., ,

UN|т 2

з2]L i s ten ingage97

1 l.m62, ]ostmу olrаlroutwoyеагs 8o' ut ,п аsulvеуoг,апd lhегеdon1sе€r (Obe mаnyyоuп8 p€рle

8 o | | в i , o л \ ' J о . W о | \ Т l р . * ' e | o . o | D ' ' р q

8oш8 апd I mаnаgеd o find a nеw 'OЬqlitе quiсk]y,

2 I ассерtеdеаIly гelirеmеnt iom my ьаnk аbout sjх

-vеагs 8о, ,ve donс soпrе еmрoгaгyWoгk sIIlсе hеn

but notlin8 fоI vегy IOng. Iеel а bit fпstгаlеd аnd

аnnоуеdnt пot Ьеiпg аb]еo usе пy ski]ls, ьlrl ]

shouldn.t сoпрlа]п геа]lу' suррosе, t woD]dbе пuсh

woтsе i I wаs slrоrtofmoпеу'

з llvoтk аs ап схесuti\,е ъ аt thе moпrеntьut l'd гeаlLv

likе to movе оn, Thе troulr]e s, I'пl 54 аnd l сan't еvеIr

8e1аn ntеIviеW.Аs soon as I рut iп Iпy сv With mу а8е

on I,I usl srеп togе1 stгaj8ht.по' ,

a Things hаvеп t Ье€ vсгy еаsу sinсе I was Лrаdе

геdundant,1 ouпd а jоb with аnothег сompапy п thе

еnd' but l.m not vегy kееп oD t, l he пеW сomраnу Wi]l

onlygivеm€а monthlу с]ntгасt,lvon1rе.сh

rсliгemеnt а8е oг апolhеr four yеаIs' so I rеillу nеed а

погe гс]iаb]е оurс€ofinсoпrс, soлrе1hin8With ',' morеofa8uагапtеe,

5 l,m 58 алd ]'m thе miпаg€ оt аn ]T dеpаrtmепt,

Thеrе's . ]01 I stегеоtyр€ аbоul рeор]е n l'I а1lbеiпg

гeаll-v ouпg' ьut it's сегtаi.LyлОL uе inmу

dерагtment, 'п not п а minoгity аt a]l' thегeагe ol5 oi

flom fаmi]y аnd Iriends

UIn'аDdthatъ l j l l hеbеstwayis t?

]rl malry wаys, Ьeсаusе t's so simрlе.But if fапrilУoг

fтiеndsare nvolvеd, уоu lrеed o Ье velу сlеаr,]Ьоut

WhаlWi]l happеn ]ithjngs 8{)wгong апd hoц.you'l] pаy

tЪeпlonеybасk. veп l i t 'ssоIrrеonеlosеtoyоu' yоu

shоuld slill dгаw uр а Wгittеnсontrасt,

Yеs, саn imа8jDе hеIе hаvе bееn а ]o1ofbrokеп

lгiеndshiрs ovетthis soгt ol thing' But wlrаt I I саn,tpгOvidе hе moпеy mysеlf?Whаt's 1hebest oрtjon, сr а

Еоr thе smаll ьusinеss' уеs' it's pтobaьLy hеbеst сhoiсе,

Бut youl ьапk mаnаgег vill irееd o sее а detаi]ed

businеssp]аn,Aпd iiуou're not еxpегiепсеd n Wгjting

ьusiness p]апs,ylru,ll пееd to gеt somертlrfеssiопа|hеlp,likе Wе рГovidеаt ЕnlrepleneДr,Whаt kind оfthiп8s аrе he bаnk]ooking foг?

]n lhе husiness?Wеll. геаlisliс tаr8еts' tеаdygгorvih,

no( neсеssагilydlаrnаtiс аlfjгsl, аnd а stгong саshf]о!\..

Еssrntiаl]y'wlrаt fie Ьаnk аге ntегestеd n js whеthеI

you'lLьe аblе to pау оffthе deьls. AIld lor 1hаt еаsonyoul Ьаnk loаn Wil]hа\,eto r€sесuгеdаgаinstаn аssеt,

ЕI, Whаtk]nd о' assеt?

Wеl], t сonld Ье Уouгhous€ оIsomе сqlriрmеnlуou

oWп fог thеЬusinеss, You knо!v, sо thаt Iyourlrusiпеss

doеsn't pаy ьасk thе оап, thе Ьаnk сJn сlaiпr thаt аssеt

178тrа sоr

ts



UN|т 3

зз\Listenin9аge101I = hxе'1]iеwеr; У = УLran|rc

l: so, Yvonпе' wlrаt еxaсl]y s з6О de8lеe Iееdbасk]

Y Thаt dереndson thepersoпoгthе oт8аnisаtion, omеpеoplеpгеfeг о sivе fееdbасkаnoпупоuыyапd it саnmakе t easieт or he emрlOyее o dеal with аlrусrjliсism' l do fеe] horr8h hаt you gеtmоrе bеnеIitwhen р€p]е Writе hеir паmesoп thе feеdbaсk, In theтi8ht пstitulioп, реOрleshould Ьe аЬ1е о сoре with this,

|: so агеyou sауing thаt theге s suсh а thingаs а wтоп8

il1stitution]Аre thеr€сomрапiеs whеre you wouldn,t

Y Well, аs ,ve sаid' l tlink it's а very роwетft wау ofhelрiпgstаffto dеvеiop, Бtt yes,oI сouтsе t сап be usеdаs а lv€pon, so ifyou arе Woгkiпg n аn oг8аnisаtionwheгеthelе,s a lot of mьlruslапd ьad fееlins' 1hеnnO,it isп,t suitabl€ And you shоu]dп'tusе it а1а time Whепthегеаге hig с]r']nges oiп8 oп ljkе а пrеrgегOгsоnrеthing.WЪаtуoп havе tо do is to woг]< п theсu]turеоfyоtlг it lsti1ution пd tгy to сгеаtе hе sort ofatmosрhегеwhеIе з60 dе8rее eеdbасk wil]beused toеveгyoпе'sЬeпеfit,

Y Апd luпni]у еnoU8h, hе pгoсessofр|еpагing ioг з60dе8Iее s оftеn п]oIеЬеп€iсiаl thаn thе leеdbасkitsеlf,l'vе sееn пrаnусаsеs Whrге tlrе сu]tulеof ап iпsti1utionhаs гrаlly сhаnвеd' not bесаuseoflhе fееdlraсk'butbесаusе01lvhаt Wаs donе in ргерагаtion oг t, Whеn ilWаs imе fог ttlе fееdьасk, most ofthе imрoгtantсhапgеshаd аhеаdу hаррenеd

|: Iпtегestiпg,

Ехam kiIIs пdExаmр.асtiсe

l tLislen ng Pарer Pаrt 1,skiIls Ехerоise ]a1\4: |\4аn; - wanlаn1 м: Doyouwаntomееt omеtimeо disсusshеmагkеt

reseаrсhurvеу?сould onехtМondаymoпiпg,W: Yеs' сoU]dаs wе]l,but ] wаs hoрing we сlruld mееt

еаrliеrthаЛ thаl. How aЬоutThursdау lhis WееkoIгIiday пrorning]

м| sorгу' I саn't Inаkeеith€ ofthosе' I'пr n mееtiп8sboth dауs.

W: oK' theп, пеxt weеk it ь,

2 M: наs thеIеbееп пruсh nteтеst п th€nеWposljW: Yеs,Wе'vе hаd аborrt60 аppliсants, soпlе Vегygoоd

oпеs, too,l'n1 сlroosing hеm IоI пtегvi€w аt thеmomепt aпdit lоoks ]ike I'l] bе sееing аlrou130оI

M: sо ргo|rаlr]уwе hould аlwауs advеГtье n thаtpареr tгoln nоw on, Whеn wе рLt thеаdvеrt onlinе'oпlу аhoul ]0 pеоplе сoпtасtеdus.

Wе]l, t,s аwаy ofhе]p1ng tаff о deYе]oр' t mеаnsthаtyou don,t |rst есeivесomments аDd teedbасkfтom

your mаnаgel' nnеаdl you8€ it f.orЛуouгmaпа8егs,youг сo]]еаguеs, еoрlewhО work !пdетуotl' еvеnсlrstomегs пd supрii€s, AnyOne геаlLyWho сomеs intOсOntасtwith you аnd hаs аn Oрiпioп'АЛd who сhoоs€ theseрeoр]с Whо аI€8оin8to give thеIееdbасk]Thе emрloуее,snrаnаgeгhаs o сhoosе solnе.Thаt's агu]е,But I think it сап ьe пiсeto n1аkе t а shагеdpllrсrss' аnd ]еl the еmрloyеe сhoosеone oг twoсoilеаguеsoг сustomeгsаs Wе]l,tlow is lhе Iееdьасkgivеn] Do yox асtual]ymееt a]lо'thesepeOрlепdtа]kaboutyol]гpeг loгпаl1се]NO' not песеssаIi]y, hе fеedbасkъ on а foгm whiсЪl | , | , ь е ' ( i | q I F e о F d , O |t o I i o o \ р p | , i P j ь \ e ) o l о

glаdrfor€сh one.Thегe,spaс€for t]rеmo wг1tеhе]roрnliолаs Wel],Wh]сh s оftenmoгehelpfulthanjustsivingаnrrmbel, nd tlr€imрОгtапthjпg s' theеmрloyеe iveshimsе]f г hеlselI rаdеs swе]l-whаt,foг hesamе ki]ls]Thаlъ гjght, ouassess ouгsеlfusiп8hеsaпrе ormTheп vheп hе еedbасkOmеsп,youсаn seе fthегеъа difiеI€сe bеtweеn owyous€yoursе]fаndhowothегs eеуou,Thаtсап Ьe аn еуeорепеr

Yе5' гnust аyit sounds xitе li8htenin8 s WЕ',,lhough,Ет'сou]dthе ..sults fthъ fеedbaсkbe е|аIeolo thr еmPloyе€spаy?YoukпоW' t thе €dlraсk ssoоd, Ъeygеtаpаy гisе?Nо, 'mnotаtаl1kеeп n hаl dеа,IWoп,t аy t'snevсгhарpеп€ |rutt isп,|noгmаlапdt isп1геa]]уWhаt 60dеglее аbout-t's 1l] e]p tаffdеvеloр,so whаthаppеns о hе ееdЬасktlrеn]Wеll,оп€thin8 hаtmэkes t ]е5s iightеnins s thаt hеаpprаisеe wпs hе еedbасk. thегmеmhегs fthеoгgапisаtionon'tsеe t апdyou don'tеveohаvе оshow t toyоurmаnаger

so whаt's hерointof it heп?Wеl]' hееmр]oyeеs€ thеir eеdЬасko wгitеadevе]oрmentlал ог tlаil1in8hеyWоuld iketo r€еivе,Thе nrаnаgегhа5o sее hisрlаn,so his givеs hепaпаgеrаrr dеааbоut hе ееdbaсk, ut Ithiпkifеmp]oyееsеа]]yеel hаt hеmаnаgегs сопсelnеdWith tаfldеvе]opmепt,hеуwjl]usuа]li. hаге hеfееdbасk s Wel],ь thе e€ьасk aпoпynrous

TrаnsсIiрts179



2r:is ten ingаper art . k i ||s xeгс iseb

L,I i\4аI|:w: wo|по1l

1 м: I'd ikе o rоokа roопl oгЕridaу hе2]тdofМаv'

W: Thаt's 90 fol а stаndагdooп апdl]]0 ior а suitе,M| l justwаntth€staпdагdooпr, пd I,п 1rom

маsoп's.We rsuаllyg€ а disсо!nt,W: oh' solгy,T]]аtwjl] rе:75 thrn.

2 м; WherеaIеyou аk]ngМr sп]livап oгLuпсh]W: Wel], t would Ье пiсе o ak€him to thаtтrеW rееk

геslаulantrut ustdon't hink iегeъ going o |rеtime,Hе hаs o саtсh hееагlyаftemooпrаin, twillhаvе o hе hеstаtt аntеeп'

M: Youсould аkе im to thеsteаk al, I,hаt,svеrynеаlttr€stаoол'

w: No, hе hа5 ogobасk o th€hotе] пdрiсkup rjsbаs,

з L isteningарer аrt , k i l Is xeгсiseA: so hаvе tЬеy fiпаljsеdаl] thrs€ сhапges o ihe

pасkаging oг оuг сhoсolаtеdroрs]

в: Wеl], heу'vе dесidеd пot tOgo аlrеаdwith а ]ot ol

the сhaпgеs' T]rеdеsi8п ог thе squаlе tuье Wа5

lAA , рo ' о | . . | | 8о i r I onР o пd . d l ' " v Р

st i] ]8ojп8to aveр]аst iсids,TЬеlеttcг in8 n thе

расkеtWilLbе the sаnie аs Wеll, but We'гe Оsnrs hе

b]uеbасkglound'

A: Аftеl аl] thаt disсussiOnI

W: Whаt did уоu thjпk ofthе pгеsеntаtioп]

п,!: didп'l think ilп,аs vегу jпlегestilr8 t al]' асtu.L|у.

I'vе hеаrd that sоIt ofthiпg so mапуtiп€ bеfогc'

W| оh, it Wаsquite п€W foг mе, Thе oпly thiпg wаs, he

sрokеа lrit too fаst'

M: Yes,I сou]dп't alwаys саlth lvhаt hе sаid еilhel,

4,\ListeningaрerPаrt1,Еxаmprасtiсe

А : Аппоnl,.еr:x4 = Мап:w : woman

A: Pагtoпеi quеsti'rns to ]0'YоuWi]lhеаг 0 hoгtесoгdiпgs'

A: Question 2, WhеIе dO he sреаkегsрlаn to hаvе theiг

mеetiп8]

M| ]]elеn, hеге,s omethin8I nееd tO е]l1]rе гоjесt еаm

uгgеntiу,Do yоu think Wе сould аll gеt to8еthеI or hаlI

W: surc. I'i] сhесk f йerе's a mееtingгоom аvаilаlr]е,

м: I еxpесt hey'гeаtl oссupiеd, Рelhаps we should usе thе

саnte€, аs ilwoD1bе iпrrsе аt thе moпепt. сou]d yollсоntасt evеIyonеwhi]е I fеtсh the kеy fгom €еption]

W: oк, sее уou iп а lеw пlnutеs'

А: Q!еstion 3, Wh]сь сhагt shows the сoгrесtnumbеI о1

s lOrеsn еасh1oсаt iоn]

м: Youг сoпrpапy аs ореnеdпеW stoгеs n Bе]Wood,

hа5п't (]

W: 'ihаt,s righl. lhе nuпЬ€ hаs llсгеаsеdovег this 1hгее

уеатpeгiod' ]n Lеnfiеld, оп thе o1hеrhаnd' аlthоu8h

lhе numbеIlosс jn Yеaг.l]vo. п thе neхt yеаг lvo

storеs vеIе сLosеd, akin8 t |rасk o thе sапе ]ev€ аs in

Yeаr onе, so YеаrThгее was thе first tirnепlе had moгс

o!tlеls in Bе]Wоod hаn in Lеnfiеld'A : Q L e . | д , W i . ' | . . . n l D J \ , ' Ь e . | e l n 8 . , , q р .

M : r р , Р "е J | о . , v ' , , h е . l . | . A J . . J , q е " n i n O s . : ! е

growth1пsа]es.This Wаsрагt]сu]агlугur oftoуs,

whе | A , r r o , р Wс . Dу , | | ё e | еп l J | " . o i р o .

еquiрmеnt' too' sholved а hеalthу псгeаsе'ofаlmost

s€en рег сепt, сlothiп8 sаles сапlе п w]thа

dьаppointiп8 опе pеIсenlt js€ so vh]le thаl stil]

aссоunts |oгjust оv€ hаlf oi ouг totaL ulпovег, t's а

loW€ pгopor1iоn haп bеlorе.

A: Quеstiоп 5. Whiсlr 8lаph ь сorгесt]

W: Lеt's turп пow to thе gгаphshоw]ns tlrе nuпbет Otdаys оf аьsеnсееасhпoпth' Аt thе Ьеgiпniпg ot thе

yеаг, his tvаs аt а Iailly hi8h lеvе]' horjgh аs уou сan

sее,lhеге wаs a sпа]l imргovеnеnt in FеbгDаrу, hе

пumbег fеl] сoпsidегаЬly n Магсh' аnd thеrе\uаsa

i,еIу sLight hаn8еnr AрIi], Аbsеnсеs pеаk€ аgаin п

Мay' however,bеIoге al]iпg Ьасk n]une,

A: Quеstioп6' Whаt ь wгot18WitЬ thе mаn,s oldегl

W: Саn 1h€p уor']м: I hoрe sо, I,vе us1rесеi\,еd delivегу rut .m аtгаid

therе,s rеen а m stakе,1oldегеd 50biuе оvега]lsW]th

olrr соmраnу nаmе on' сostjпg.d]5'00eасh' nсludiпg

priп(in8. Tlrе сolоuт' s ine but уou,vе only selt 15 ofthеп.

W| oh, ],m sоrrу' .l] oоk ]пtO ha1 ,',

A: QuеstiOn7.lvhаt dlrеs Jаne wantto dьсuss]

W| неllo, Jаnе h€е, Thаnks fоl sеndiпg mеуoxг ргopоsа]sfoГ eхреndituге nthе neхl qLrаItеI,l'llgo thгOugh t as

sooп эs I сап,lt lvould ьe а good jdеа f Weц.cnl

thгlrughyou г сash loW flrrcсаsl o8ethеI'as ]!е gotonе

oг tпlo qu€iеs to гaisе,oh, апd Ьу tЬеwаy' l'vе 8ot thс

loг quеstions to ]0, сil'с]е ne ]ettеr'A' B oI с' foг the

Y{ruwjllhеаг cасhгeсoгdiп8 wiсe.

QUestionr, Whеn slrOlrld hе Woпaп гeасh(hеаrrivаь

loungе to mееt мr Еlеtсher]

I,пr ust eaviпg IoI thеаnpОrt,Mт FlеtсЬеr,s lightь

duе n аt 4,]5,oh' didп1уou gеthis m€sа8е] Ile саLledа lel{l

miпutеs а8lr o sа-vl's bееn dеlayed, so you won't nееd

tо be thегetill5.з0 аt thе еагliеst'аs thе €timаted tillrе

of аIгivаl s now 5, 0 ,

ок, Thаnks i{rг е]liп8п€

't80Тrаnscrts



infогпlаtiono! w,зnlеdbout oапs ],]lеmаjl t toyoustгаi8ht Wау,

A Quеstion , Whiсh гаinins ouгsе Oes lаiгеdесidе о

M: нave],ou ook€ аt hе аnrnrgрro8гаmmееt'сlаiте]W: Yеs' hеonеon opеrаtjons аnаgеmentooksv€y

interеstin8,

M: I'msuгe t s,britwould t r€liy Ьe hеlрfu]for ou]Wоuldп't loduсtioп гoсеssеsrе пrore еlеvant oуourlvolkl ol pегhарs, uаlitуаssuranсe]

W: мп' l s pposе otl,I€тi8lrt nd 'dьеttеr doOne tthosе, don,t aпсyquаlityassLrrаnсе'hоugh. е.ЬJpsl ' . ] ьр11р ron f . ' i Ьр n ]р n ] n r . r l' ' l i i n

A Quеst ion , Whаt s thелlаn'sopinion fGJtvеyъ]п,!: 'r,eьeеn аnа]ysing he pегfoгmапсеofаll ouг

supрl;ers,аnd I'vc гeасhеdsоmе ntеIеsth8сonсh]s]ons, еt пе stаItwith саrvеy, s, Thе quaiitv oitheirgоods js аdеquаtе byno n1еаns hе best n LlrеmаIkеt, Ьut Ьеttег hап the WоIst,Aпd wе сaп,t а]wаysgеtdе]ivегieswheп we waпt thеп, Бur {rn hе ollrеrhalrd' tlrеiгргjсеsаге vегy гeаsonаble, OI'd sау wе'ге

8e11in8 hаt wе раy lol'Aj QL]eniOn10. Whаt dое5 he Wоmап waпt hеI сol]еа8uе

W: Мatthеw' you'ге the only реrson n thе ofiiсe whoIеаl]у uпd€staпds tlis пrulti funсl jonа] ysL€m, so il'dhе]p hе еst ofus ifyou сопpilеd n shortgUidе(Oholvtо usе t, You kпolv thе soгt oltllills - а brieloul]ine ofwhаt it саn do' how to dеa] vith рrob]ems hаt сап| , e ' l d . o o , , l L I l ' ' I . ' " ] | ( " o |" | е o o e , г i 3 | |

hаvе' аnd gi\,е hе апslvеrs.5 lL i s teг r ingаper a r t2 ,sk i | |s хerс i se

сoodmoгnin8,'Iп onrgo а|k оуou odаy hi€ly аlroutDнLs ргoрosеdпew invеs(mеnls п Noгth Aпетiса. butbеfoгe do, i'd just ikе tо g]vеуou а fеW асts аnd liguгеsаbоu1DнL.

l tЬirlk t,s рrеttуmuсlr Ьеуoпd douьt thаt wе аге hе mostWidеlykпowп €pтеss dеlivец/ sеrr,iсe,DнL wаs fоuлdеdin 1969' btlt ]t ехрaпd€ vеIv quiсklv' аnd in ]97з, wеаlrеаdу hаd оvеI з00 staff' Thе еxраl1siоn oпtinued алdlhеге vаs аn еsp€iа]ly гарid spur1{rIsгowl]r n 1982 '

^ р ' \ A o d d P d J 0 nA t ' ' { r | . | | ' . , L ' U l ' . , . , o . Г o q \ b | edеstinаtions,ln 2003,Wе пrегgedwilh two oth€сompaniеs' Danzаs аnd Dеutsсhе PostЕuгo Ехplеss aпd inthat yеаг'ouгto1al еvenuе пlаssomеwhеге n tЬе т€ioD of€2 bi]lion,

\,vе nrрlоу ovеr 160'000pеOрlе vог]dwidеaпсl Wе hаvеаround 5,000oliiсes, Wе mаkе 4 millioп сollесtjonsаDddеlivе.ies а Week]п theUк а]onе'апd 8lolrаl]у,We mаkeOvетопе Ьillioп shipп€ts еасhyеar, Wе own 75,000

vеhjс]еs nd oрегaterоmovеr450Wаlеhous€апdtеIпliпа]s, е alsoowп a flrеtof somе250аeroplаnеs,Thеy,гrofdiffеrеnt ypеs'but ouгЕ|rrоpеаn etWo.kslrаsеdn Bшssе]s lrdusеs hiеflyBoеin8 57Е nd AirbusAзОв4aiтсrаft,

6 l L i s t eл ingPарer Pа r t2 , sk ; | | s xeгc i se

l' А' R' Е, s' с,J' C7 Listening арer аrt2.skilIsЕxerсise

I"4= N|l1|1:w = winпa|11 W: саn I hа\ .e ouгnаmер|еаsе?

м: Yеs' tЪ кеith саlаbаl]O,Yousрcl] hаlс'А-R.А'B.А.L.L-o.

W: Аnd th€аddгеss?м: з4. наIIi€ сlоse' Thаt,s H A R Rl Е s' сroуdеn,

2 w: Youг паlnе plrаsе?

м: Wеl]' lъ аn ltаljаn папrе.сjro Rоmаnо, YOuspellthatс l RothеnRo.М'A.N'o.

W: And thе аddгеssplеаsе]м: 62' Lеigh ttlrлt Drivе, Thаt's L-ЕJ G tl nеw word

н U N Т, Loпdoп, Aпd thеpostсode s NW14 8Ес,з [4: Сап ] ust сh€kthе spеliпg оfyouг с!rпраny?

W: нагIoW Wеlь''].hаt's Il'A.R R.o-W (hеI] rец.lvoгdW Е L L s ,

M: And \{rhаts thе сonlасt nапrc Oг hе ordег{W: You саn usе ll-Ynапrе' аli yа кгoksаmгаng,That's

J'А.R{.Y.A Jnd фгnапrе к R o к s А м R А N с,

s is ten ingаper а t2,sk i]|s Хerс ise]t = i\',Iаn:w = wоnan

1 п,!: аn Ijusl сheсk hе pЬonепumbег?Thе oпе 1,vеgotis 029з49l552,

W| No' l tlinkit's bеItеr fуou use лrv diгесl i п€ ThаlsJ491485.

2 l'/: Whаt tiлlе is Мг Ееnlon сoпring]W: не Wаs oing O itсh Ье tга iп hatgets п at 0,J0'

hul now hе s.ys hе сап't makе t, не shot d beаг iv]пgаt ]2'45.

м: WhаL disсouп(did yоu аgгсl.оп?W: Wеll, We in,]]lу iхеd oп 8%. Th€ lvаntеd ]2% аt

|irst' Ьxt I sаid wс сou]dп't ассеpt hаt, I kпоw Wedоп't usuаlly give пoIе thаn 5%' lrut ] tlrink wе'геlikеlyto 8еta lot molе оIdегs гoп thелr.

NaI o holv mаnу пеmbeгs oistаffdo you hаve n totэl?W: We]l the сuгI€t fi8ulе ь аbоut 220' sоlгу. ] meаn

з20, r,Vetook oп anоthеr40 реoрlеог so his yсаг.

Гraпsсliрt



s Listening арeг aгt , ЕхаmрraоtiсeА = Аппo11||сет;\JI= l",Iаn|w: womаn

A: Сoпvегsаt ioпhrсе.QLrest ions9to22,

Lоrrk аt lhе foпn lrrlоw, Yоu WilLheaГа mаn lеаvin8 а

messаgе oг а соl]еаgue.You hаvе 20 sесоnds о ook at tlr€IoIm,

Now listеn апd сoпЦlеtе the form,

п,!: li' simon hеrе,Wilh а п]еssa8€|oтJаnet, I,v€аггivеd,

сlrесk€ шto th€hotе] алd I'm now аtthе еxhibition

сепtlе,Wе,vе berп аllосаtеd а good рosilion Iог thе

oпе of theboхеs wе sепt ry аiг fгеighthаsgoпе

missiпg,The slаnds аnd l jtеrituге aге hеге,but no

sаmр|еs, о сOU]d ou sеnd anеW ]ot stЕight аWаy,

рleаs€ALso,аs уоtl kпow, I'm visitills ouт сustoп1еIs1пhis

сountГy' rut whеп ] Wаs сoруin8 thеir сontnсtdrtai]s

оnlo mу аptoр' еftоut hc j lеOIсUгrепt rdегs, l f

}.ouelnаi] hаt' t'll bе usе1ul'By thеWау' 've sрokеnto hеpL]гсhаs ingаnаgeг f

сапtrеllе, аnd slrе said theу wеIe so p]еа5сdwilh t]rе

аutomаlеd bаrгiегswе suррliеd them lvilh, lhаt lhеy'ге

8oiпв to pLасе big oгder foг sесulitу li8htiпg, Gоod

l 0L is teл ingaper art ,sk i I is xerс ise] гeаl ise fсoursе omeреорlе Ьjес(1Ol, but] thi nk h€е

hаvс beеn tOo nаny сomp]aints гoпrпол smoking

cmрlоуееs tо 8пoГе, agге€it is а sегiotlsheа]th ssuе аnd

Wе аrе t.lki g аbоut а Wrlkр]асe, поt sоmеlvhеrеwhеlе

реoрle саn сhoose n.JI o 8о' ]ike а rcstашаnt, I,п аfrаid ]

hаvе to сoIпе down nr fаVourof саrгyjп8tlris d€ foгwiгd

aпd mаkiпg this а nО .smokjn8 bui]ding fтom Jаnuагу.

11 l i s tenngPарer ar t , sk i I l s xeгс i se

1 | | P l o o \ е d вo o d o - o d Г ' , l q | | , ,| д ' I . r . , i I q o

thе mpгessiоп ]rаtЬе wаs lеа]lу on]y thеге oГ lrе

eхрегi€се of thе пtегvielv.Thе jotr vou]dn't геаily ье а

сагеегргОgrеssjonol hiп,. ' апd it п.аsdilfiсult lo sее

why he hаd аpp]iеd,2 I wolrld likе tОoIIеrhiп tlrе oЬ, Ьut п-v mаiп Woггy s

whrlhегhе Would staу velу loDg' Thе jоь hс hаd bеIoгеhе Was пladе еduпdаnt саIгiеd rrL]сhmoгс

геsponsiьilitу,нe has a diрlomа аnd Ьаs соmрlе1еd lot

оfеxtг. tгаnringas lvе]l, iе sееmеd kееп аt th€

iпtelviеW' ьut I think he wоuld feеl fluslгatеd аt пot

bеin8 аЬlе tо aрр]y аll lhJl koоlv]еdsе hе]t,

з I,m afЕid whаt hс plrt оIl his сV wаs а bit mis]еаdiпg,

сhесkеd Ье joь dсsсгiрlion with his еmp]oyеrаnd his

сuп€t pоst s геа]]y uitе di|'еrепt roпr his' Wе гeаlLy

nееd sопeоnе Who is а]геаdу аmiliаг with this tyре of

woтkапd сап go пlо il from 1hе iгs1dау' not someonе

who,"vе'l]nе€ to tlain,

Ylru wi]l h€г thrес сoпvегsаLioпs, i]]in thе numbеIеd

sрас€ on thе oгms, using hе inlorlnаtion you h€ l

You wi]l hеaг еасh сoпveгsа(iФr псе onlу,

соnversаtjoпonе,

Qttеstjonslto ]4.

LoOk а( the oшr b€оw, You will hеаIа wопrап

еIrquiгiIlg bоut а job ilnсаnсу,

Yorthа\,е20 sесonds о ook atth€ fоIп'

NoW 1i5tсл nd сomрlеtеthe orm,

Tuгnbrrl] ood сoлtраnу, саlr l hеlр ],ou?t]€]o' I 've heаrd IrоInа fгiеnd who wolks inylrul

, r J. Р I ) Р р d I l т е n l l L | , o I l ё ' A l l t l l i 8 l , I L P

Yes' Wе hаvе а vасапсуiп Quаiitу соntгo], Is thаt vhаt

Thа1's hе onе, Whаt ехpеIiеnс€dоуou геq!irе,

Lеt Iпс сhесk ,,, You nееd to hаvе Woгked nргoduсtjon']1 oo]d ье in thе folrd ndustгy, Ьtlt hаt

м:

м:

м:

ьn't еsseпtiаl'W: Finе, And whаt,s thе sаlаry?

п,{: hе sса]е oг thъ post 8oеs гoпl18,000 to J23'000,

bol lhе регsonгесruitеdwil] lrе oD Jl7'50О fог а 5iх

moпtь probJtiоnаЦ,pегiod,l lis wil fise iftЬе

аррoiлtmentь mаde perman€t,

W; Right, сould уou send пrе aD аppliсаtiоп foшl' p]еаse]

M: ofсоuгsе. Алd Whenyоrrгеtuгnn' рlеаsе€с]osе youг

Сv W€ doп't ц.апt сfсгеnсеsаt this stasе, сould 1hаYеyоul аddгеss ,

A: сonvетsаtiопTwo' QUеsLiоns1s to 18Llrok.t thе orпr bе]ow,You wi]l heаГa woпап leа\.iпg

а пlrssagе аьout somewoтkfог h€ сompаЛy.Yоu hа!е 20 s€onds to ]ookаt the foтm,

NoW lislеn аnd соInрlеtе hе fоIп,

W| неlLo, his is Jаnеl Rydеr ofRеdWаy сетапiсs' with а

п€sаg€ lor strvс JоЬnsоn, As he knows' Redwnу.sp]aппiпgа леw гапgе ofkitсhenwаfе' аnd l1n

сomгпissioпingЬnn to do th€dеsi8lrs ol it, Thеr€аIе

sеvегаL oints гd likе to disсшs with stеYе,неъ

а]гeаdy ееп оuгехisting рroduсlraп8еs' Ьut 1аlso

nе€ to dеfiпе оur tагgеtnагkеl, аnd Wе'Vе8ot

somе

сustoпеIdаtа thаt he п]ght iпd usеfu].Then, wе'rе

hopnr8 hе сап сrcatе aп imаgе thаt will hаvе а Widе

аppеal' аnd twould Ьеgood Iwе shатed dеаs аbout

l'm afiaid the Lаunсhhаsbееn broushL orwагd, Wlriсh

will аffeсt he pгod0сtionsсЪedolе, O I аlsОnееd to

tа]kto lim aЬout а сЬаngе o thе dеаd]ine hаlWе

origiпа]lуdisсussed, oк, Ец pетhaрsst€е сould gеt

bасk to Inе,не's 8ot nly nul1lber,

'82 ТransсI iрts



t2 |- is teл nq l-1арэг aгt З, Ехопl р-aоt iсe

А : Аnl|oLu1се|: v| = ^|1|1л; _ lvolitdл

A: PаItThrеe. sесtioD onе, Quеstioлs2з tо 27.You vjl] hеаг 1,ivе еoрlC .Lking nЬoul mislакеs lл,]o€lrу rеtаi]соmpапiеs,As vou listеn' dесidеп.hiсhпьtake с.rсhsреаkег clъГs o'

сhоosе ylr r аnss.сг iom thе js А to l' JIr0 vпtе tllесогесt ]еttеr n thе spасергОvidеd'You wi]l hеаг 1hс iv€ p]есеsoпсе ол]у'

YОu аvе20 sесoпd5o Геаd hс ]ьtA tо 'Nоlv Lьtеп о thCсхimрlе,W: Thе thin8 vo! а]м,аys аle tо rепrеrnbег Ьout rеtаiliпв

js thеоhviОus п€ thаt hеге рlеIr lv i сoпреt i l ]oп,]f сusloп]сrsdon.t fiпd yoш goods,]ttгaсtivе' lrсy'Ll osoпrewhеIееlsе,Аnd .lv lаst emрloyеI ost si8ht ofthаltrаsiс асt

't'hеyslr(,сiаLьеdlr st.]t]onеry, ut non oi

Lhеdеsigns hJJп't сhапg€ loг tlvеnty уеагs,so oIсoLrгsе ol.е аnd п1оIе ]onsuпlсгs o ]оngеrЬothегed

1ogo]п,Thеy аГe аlking nlroul how itеms sеeпrсdоut dalеd, so-vou !l'(с I аs you| аlswеr:

Quest iоп з, ,ersОtl'I lvorkеd foГ а сlothiпg сhаin somе vеars аgо quitе аst| кпolvn сoпrpапу,And I w,]saпаZеd, trесаtlsе he50 toр sеl]lrg lеms п.егеопlv aуаi]аlrlе n halftheiгoutlrts, So реоplе1vould8o п апd аsk |oгsomеthingthat hеir l iendshаd boUght, I t i lаtWJspoрu]агhJ lsеason' п. lhе shopаss istаnts оUld а1.еo sаy.sorry 'Wсdоп1h. lvе l hеrе. ' l ty лothег Гаnсh: tWаsqui1с id iсu]ous,

Quеstjоп24 Pеrson2,I !sеd to lrе t.ilh а сhаiп whсiе а qunrtеi oithеtuглоvеrсаIr1егom pеoрlеЬUyiлg8oods Oгсhitdгen.trоoksапd сDs' mоstLv'аnd l]]сy'd ruу wгарpjп8рарег1оo.But soпеonc jп finаIlсеd€idеd to dгop сhitdгen'slvгаррirrsра!еr, bесаusе hепаI8nls on jt W€е low.Тlis пlаs s!сh а shorl sightеdрoljсy,bссаusе оr сoLrгsеpе{rl'е !епl tо сompeltогs, whеrе thеy сou]d ruy thеhook aлd thе vгаррin8 pаIJсr

Quеst ion 5,Pсгson ,I Lrsеd o bе а stlrгеп1алJ8er ol а bi8 гetаilсhih, I'doгdrr lvh.r1сvеI

toсk ] nсcd€' lrUt1hсd€ots d п,tship еnoLrgh oods пlo thе storеs, о аlthough wеmаnаs0d to t]l] lrе shс]v€, it wаsn,tnесеssJгi]yп.iththе jtеll]sthаI I1vалtеd о disрlау. Аnd ifреорlс hаvеdесiltеdto lruv solпеthiпg, hеy л]аyпlrt bе п.illiпgtoп.аitаnothег еw dаys Ioгit to солrе п'Quеstiоn26' PеIson4'stoсknlg а good Гаnseol]tеms is oпlyhаl|Ilrе Ьаttlе:уoU nссd сustomегs о 8еtеveгythiпgthеv Wаnt uollryoU Аnd thаt саn inсlude inloгmаtion аbоutgoods .

h ' . " ' . i - l ", | d | ' \ , Р | L " r

8ivеn thаt nfoГmJ1ion, hеy саn'1 rсlpсustoлlегs'oпrсomlr.lly I woгkеd or did пolhilrg to еquiр thejг гont]nlе tаff lo ldеninrgWit1quеr]еs,пdсustoпlегssimр]у !Y€1t еlsеlvhсrе,

QUеst ioп 7,Pеlsoп5.Whеп 1tоok ovег аs mаnаgei oi а

8lееlingsсагd storе'

thе disрlаy г,]сksп.е|e о lоW thаt \\lе Ouldп1hJVеmапv ilепrsoп disрlаy, пd сustornегs impц/ didIl'1look dоlvЛ tо sее п.hаl w.s ttlеГе, o thс filst t]rnlg didWns Оgеl thе LLrllts с]rL.]сеd ith higЬеIоDеs,Thisаddеd509i Iо our djs l] iау ' DdпеJIl l wе сlruid U1 hеmost r] lpoltanIlе l l ls . t .1 'е еvеl ,

д , ' | ' , . " , . ' ' ' | , \ o ч р . | | , 8 , o { , ,Yпi WiLlheаr 'i!с pеoplе As yоLr istеп' deсidс whаtс.rсhsреаkег s lrviпg 1OdОСhoose оl]г . lnswеrlоп)1hе ьt to I , пu Wlrtе lесoгl.есt еtteг п Ihе sрасе )гФlidеd,

Yоu Wi]l hеiг thе fivерiессs oпсе onl!'YoLlhа!е 20 sесonds tl] гс.1dhе ]ь1 А 1О .A: Nсw ] is tеno thеехатпр]еl',4: 'm аtiаjd wе,,',е есn lасed \illh .] nuпЬег 0l

Lrnrxресtеd гoblеms' rnd his пеаns tlr,]lп.е'Ге]uппnr8lаt.on thеГеiurЬjshпrnt i YouIрrеmьеs, l 'sсаused Jn Ovеп n on ]JbouГсosts' vhrсh W.Q,Гelе.зrlугеsрonsiЬ]с]rг 'пdег lr. еIпs ofouг.grеепеnt]to] ,vеveг,' l ]арtx,ес iа1e1]fуoun,oU]d t lrе IорU1ti .glrасk thс сomр]еtiоndа1с r1't,,vоWeсks

А|'I.hеy.ге

геquеnin8 ,]сhапgе to ; sсhеdu]е'5U|Oцlvr l tе.] , s youгапsWеr'

QuеsLnrп8, lегson 'м: l'пr veгvр]еаsеd hаL h. Bоаrd hJs dсс]dеd1oсг.аlе а

postsресifiсаlЬ| o liаise wjth suрpljеls, Ьut ] пl!uгрI]sеd hаl you think Eаггy stоnе shОu lrе

ргoпotеd lO th€роsjtion' ]t,sа hi8tlh]rcsрonsiblе 0lс,аnd ]!rmy viеlv' вarгу l,]сks tlе nессssаг-v еIsOn.lquаlitics' suгеЦ,n wou]d |rеbetlег o fiпddlе bt]st

регsОпоr hеjob 1hiough hеаdhl]пtеl vеIrhоu8h t

пlould соst fаI rпoге ,

QuеsI 'оn 9 i j ." rsоIr2,Cood пrогпшg' nd h.пkyou а]] Ol omnl8 А5 уOuкnОW'ouгprodUсliоп mаnаsеr, Leo наIсouil, hаsdrсidеd to iеаVс hе сoпраoy.ltег lil,е уоагs,аnd x]iасt пехt $lеek will |rеhis ]Jn мl]thus, oп his stl.oпgгссommеndаtion',п vегyрlсаsеd o rе,rЬL€o tеl lyoulhаI Jill stnnlеy, his d€ulv' wj|] rе аknrgоvег tГоrnhim. аs fronr thе j.st ofnехt IпоnIh

A: QuеstiоD30. Pelsoп з.M: I'm dе]i8htеd ]].t you а8гeе п prinсiрle lo ассeрt iri s

pоsitiоn' ']nd I'm surе Wссаn sее ОUгwаyto lllJlсhjп8

],ouГ Lrrгепt а]al.y, lс Wot d ofсouгsе сovег Jllthесons оi гe|oсаt]on, Ul jlyou lvаnr 1oрuгсhаsеа housе'



l|llllllllШr

1з рeаk iпg es tPа . 1 , | ' i I Ехer l se2

Ехаmiпer:hсrе .e ou rom]Еxаminer:Whаt woгk do уоu do]

Еxaminer:Whаt doylru ]ikе аЬоtltyouг oЬ?ЕхаmiпeпDo уоu hаve а сomlOrtаb]е ffiсе аtWoгk?

Еxaminer: пd whу агеyou studyiпgB!siness Епg]isЬ?

Е ' а m i r e i о s i | d | о U l l \ о U ' l е" L е d о | 8 | , - ' , ё

vеаl's,tiпel

lФ]spеаkingestPаrt ,ski||s хerсise с

Wеl]' 'vewoгk€ аs рагt olateam oп sevelа]pгojесts пmy сompаnу,ьut ],vе сhosen to talk аЬоtlt а tеап ргojесtwhiсh ] Wаs n\,o]vеd n аbout fivеyеаrsаgo, Thеre wеIeIivе ofUs in lhe Lеаm.We didn't аl] know еасlr оthеI atf i rs t , xt оfсоuтsewе аl l8ot o know еасhotheтmuсh

ьеttегWhi]еWе ц.oгkеdon lhе pгojесt,Thе tеаm Was sеt

uр ьeсаusе hе сomраnу Wаsp]аnnin8 o оpеn а nеw

еn81пеeliпg lаnt, ош lespoпsiЬility wаs to desjgn hе sile] ]n 1 . oр i i Ьр ' i oь l mr . ь i прn l

Wе hаd soпrеpгoblеmswith lhе pгojесt oг tlvlr геаsons,Еiгstl-v,lWo i us disаgгeеd bоlt how thе sitе shou]dbe

Lаidоut, sо il п.аsn't а]wауsеasу to kеeр thе tеаm to8еthеr

sесond]y, iпdjn8 thе mасhinеrУ Wаs difliсu]t' so 1hеdаtеfor thе oрепing ofthе nеw рlаrrthаd to bе dеiаyеd.tlowevеr' vе aсlriеvеdoшgоal iп thе епd аnd the пewplаn1openеdаьout a уеnг]аtеI,

you' l]пeеd olnе ime o I indа st l i tаblе ne, оwе

Wou]dраy for eпted ассoпmodаtioп initiа]iy.Wоt dyou сoпsider а mаxlпrunr ofsjx montlrs геаsonаьlе?

Qu€tion Зt, P€soп 4,] bе]ievе hаt this slоuръ iinаnсiа] roub]еs esult fтomthe argе rrumbеrof асquisitions w€vе n1аdе nrесеntyeаrs.Thеsе slrЬsidiaгiеs оvеr а verу Wide spесtrum'

flоm tтаnspoгl o food' аnd Wе ]асk foсus.апd агeWаstingouгfiпапсiаl геsouгсеs' 'гп сonvjпс€ the WаyfогwаId ь to сагry out а lhoгough апаlуsjs оfwhеI€ oulstгеngths iе' апd disрose ofthosе suЬsidiаflеs whiсh

Qu€tioп з2, P€soп 5,Rесent ееdlr aсk roп ouг stаffoп tlainins сouгsеs

1hey'vеаttendеdhаs bееn disаpрointin8,The sаInе

соmраny hаs pгOvided hе trаiпing or sеverаlyeагs,

апd to Ьe fгaпk, t wаs а mъlаkе tO сопtinu€usjпgthem, ThеI€аr€ sеv€аl оthе]p]аyегs п tЬe fiе]d,sоmеofth€m fаIсhеaреI' аnd Wе should Ье Lookiпgiпto thе

аltelпativеs,And We пееdto do it ьеfогеouг с lгеntсontraсtWith thе trаjпегsехрiтes,

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Business Benchmark Pre-Int SB Part 2