7/28/2019 Business Homework - Human Resources
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Joyce Sun
Exercise 11.6 Revision (Page 380)
6. The Trade Practices Act 1974 (Cwlth) has a function to
protect both consumers andbusiness. First, it is designed to
protect consumers from deceptive practices such asmisleading
packaging or misrepresentation of the place of production. It also
deals with
product safety and the conditions and warranties associated with
products. Further, the actaims to regulate certain trade practices
that may restrict competition (such as monopolisticpower) because
they can affect the price and quality of goods for the
consumer.
7. Bait advertising refers to enticing customers into the shop
through the advertisement of acertain product, then telling the
customer that the product is no longer in stock and offeringa more
expensive substitute whereas referral selling refers to offering a
product or serviceto a customer if they refer other customers to
the business.
Price fixing is where a business agrees to fix, control or
maintain the price of goods or
services. Unlike price fixing, resale price maintenance is where
suppliers state a minimumprice at which a product is to be
sold.
Exercise 11.7 Revision (Page 385)
1. Hiring the right employee is important for a business because
they become the mostvaluable resource by offering their skills.
Skilled employees are highly productive and resultin creating
wealth for the business.
2. External sources of employees for a business can come from
advertisements in the media,Job Services Australia, and schools,
universities or TAFE colleges.
3. The phrase skilled employees are more productive and create
wealth for the businessimplement the idea that employees who have
suitable skills for a particular business canimprove the operations
of the business and ultimately boost profits for the
company.Selecting employees who possess the highest level of skills
will help the business run moreproductively as the employee will
know what to do and through their skills, will beprepared for what
the business may demand.
4. Two options a business owner has if the skills levels of
employees are not adequateenough for them to fulfil their jobs
effectively include providing training to improve the
skill levels and recruiting people who have the required
skills.5a) Holiday Pay: an extra amount that is calculated on the
four weeks annual leave to whicheach fulltime, permanent employee
is entitled.
b) Leave Loading: an extra amount presently 17.5 per cent that
is added to anemployees holiday pay
c) Superannuation: a scheme set up by the federal government. It
required all employers tomake a financial contribution to a fund
that employees can access when they leave or retirefrom a job
7/28/2019 Business Homework - Human Resources
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Joyce Sun
6. On cost are also known as non wage cost due to these expenses
that are not taken intoaccount and are hidden. They are not a part
of the wage or salary paid to the employee.
7. The employers main obligation is to make a financial
contribution presently 9 per centof an employees earnings for their
ordinar y hours of work to their employees
superannuation account.
8a) In the perspective of an employer, abolishing leave loading
would leave a positive impactas employers would not need to pay
employees extra loading when they leave for theirannual
holiday.
b) In the perspective of an employee, the idea of abolishing
leave loading would leave anegative impact as workers that leave
for their annual holiday would not be entitled to apercentage
loading to spend during their holiday.
Extension
2. Strategies to train an employee who is inexperienced in being
a sales person at a boutiquestore include:
1. Provide basic training on how to communicate with customers2.
Provide information about the business and how it operates so that
they are able to
comprehend their surrounding and be able to answer inquiries
from customers3. Provide trainee periods (supervised by experienced
workers from the business who
have skills in being a sales person) so that they are able to
develop skills in the salesdepartment and be able to deal with any
predicaments if they do arise
