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Business Intelligence – Advancing Organisational Efficiency and Operational Effectiveness
Western Aust ra l ia Pol ice
BUSINESS INTELLIGENCE AND ANALYTICS
The right information to the right people at the right time to make the right decisions
Mike Ayre30 May 2017
WASUP
Perth
2
3
1
OutlineWestern Aust ra l ia Pol ice
BUSINESS INTELLIGENCE AND ANALYTICS
The right information to the right people at the right time to make the right decisions
A framework for understanding and
implementing business intelligence
6 critical success factors
Data science – the blue sky opportunity
WA Police Mission
“To enhance the quality of life and well-being of all
people in Western Australia by contributing to making
our State a safe and secure place”
Western Aust ra l ia Pol ice
BUSINESS INTELLIGENCE AND ANALYTICS
The right information to the right people at the right time to make the right decisions
Architect data models that allow us to measure
time, cost, quantity and quality across the full
business process.
Whatever we’re asked about the process –
we can provide actionable information.
Information Product Design Principle
It is not possible to anticipate every question we’ll be
asked. Problem
Design
Principle
Outcome
Western Aust ra l ia Pol ice
BUSINESS INTELLIGENCE AND ANALYTICS
The right information to the right people at the right time to make the right decisions
Business Intelligence
Operations
The Policing Process …
PreventionOffence Occurs
Reporting of Offence
Response Investigation ProsecutionWelfare Checks
Innovation
Vic
tim
s
Policy
Quality
Efficiency
Tactical Response
Continuous Improvement Quantity
Cost
Time Effectiveness
Pro
du
ctivity
Data Science
Forecasts
Comparisons
Context
Wh
ere
WhatWho
Top 100Top 10
Offenders
Crime
When
Iden
tity Localities
Management Strategy
SupportFront Line
Incid
ents
Crime Harm Index
CorporateOfficers
Staff
Intelligence
Prosecutions
Community
Criminology
KPI’s
Analytics
Statistics
Reporting
Agile
Dynamic
SAS 9.4Data
DatabasesGIS
Performance
… is complex!
Western Aust ra l ia Pol ice
BUSINESS INTELLIGENCE AND ANALYTICS
The right information to the right people at the right time to make the right decisions
Outcomes
Governance & Decision Support Framework
Inputs
Services(What clients receive)
Artefacts(Reports, Infographics)
Activities(What areas do)
Objectives
Efficiency / Productivity
Effectiveness
Strategy
Management
Operations
Time
Cost
Quantity
Quality
Western Aust ra l ia Pol ice
BUSINESS INTELLIGENCE AND ANALYTICS
The right information to the right people at the right time to make the right decisions
4
1
Information Product Delivery - Process
Understand the
business
process
Business
Intelligence
Analyst
Scope business
requirements
Business
Intelligence
Analyst
Understand the
recording
practices and
issues
Understand the
counting rules
and data quality
issues
2
Locate the data
in the database
schema
Business
Intelligence
Analyst
Data
Warehouse
Analyst
3
Build the
dimensional
data model
Data
Warehouse
Analyst
5
Build automated
reports and
dashboards
Business
Intelligence
Analyst
Western Aust ra l ia Pol ice
BUSINESS INTELLIGENCE AND ANALYTICS
The right information to the right people at the right time to make the right decisions
1
2
3
4
5
Six Critical Success Factors
Of what’s possible, the business benefits and how to sell it.A Clear Vision
Build support with the senior executive incrementally.
Understand how business process, technology, people and
information integrate to drive efficiency and effectiveness.
Conceptual and critical thinking along with attention to detail
are not negotiable. Everything else can be taught.
A platform that allows advanced analytics combined with the
ability to deploy information products to the entire agency.
Authorising
Environment
BI Framework
The Right
People
The Right
Platform
6Data sets architected for analysis and reporting. Getting this
wrong will severely limit the ROI achievable from BI.
Data
Management
Western Aust ra l ia Pol ice
BUSINESS INTELLIGENCE AND ANALYTICS
The right information to the right people at the right time to make the right decisions
Blue Sky – the Data Science Opportunity
Data Science
…is the ability to industrialise the knowledge, skills
and experience of your staff using structured and
unstructured data.
…is not about being smarter than our professionals, it’s
about volume.
…doesn’t replace the person.
Western Aust ra l ia Pol ice
BUSINESS INTELLIGENCE AND ANALYTICS
The right information to the right people at the right time to make the right decisions
Blue Sky – the Data Science Opportunity
Data Science
Dynamic Deployment Models are possible now –
identifying how many officers are required where and
when throughout the next 24 hours.
Senior Command then decides the allocation of
officers.
The model will include inter alia:- Crime forecasting – where, when and level
- Supply demand match (rosters)
- Socio-economic factors
- Employment levels
- Population growth forecasts
- Officer leave and critical skills
Western Aust ra l ia Pol ice
BUSINESS INTELLIGENCE AND ANALYTICS
The right information to the right people at the right time to make the right decisions
The Power Of…
Business
Intelligence…is the ability to leverage data and the knowledge,
skills and experience of your staff.
Data Science…is the ability to industrialise the knowledge, skills
and experience of your staff using structured and
unstructured data.
Western Aust ra l ia Pol ice
BUSINESS INTELLIGENCE AND ANALYTICS
The right information to the right people at the right time to make the right decisions
Conclusions
Done well, Business Intelligence and Data Science improve
organisation efficiency and operational effectiveness.
With better information, Police can do more with what they
have, meaning better outcomes for the community.
Which is why we do what we do.
Western Aust ra l ia Pol ice
BUSINESS INTELLIGENCE AND ANALYTICS
The right information to the right people at the right time to make the right decisions