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http://www.fuqua-europe.duke.edu/centers/ccrm/datasets/continental/Continental_Airlines_Case_Study.pdfhttp://www.fuqua-europe.duke.edu/centers/ccrm/datasets/continental/Continental_Airlines_Case_Study.pdfhttp://www.lexisnexis.com.proxy.devry.edu/lnacui2api/results/docview/docview.do?docLinkInd=true&risb=21_T10487137603&format=GNBFI&sort=RELEVANCE&startDocNo=1&resultsUrlKey=29_T10487106917&cisb=22_T10487137606&treeMax=true&treeWidth=0&csi=295551&docNo=2http://www.lexisnexis.com.proxy.devry.edu/lnacui2api/results/docview/docview.do?docLinkInd=true&risb=21_T10487137603&format=GNBFI&sort=RELEVANCE&startDocNo=1&resultsUrlKey=29_T10487106917&cisb=22_T10487137606&treeMax=true&treeWidth=0&csi=254591&docNo=1http://www.lexisnexis.com.proxy.devry.edu/lnacui2api/results/docview/docview.do?docLinkInd=true&risb=21_T10487137603&format=GNBFI&sort=RELEVANCE&startDocNo=1&resultsUrlKey=29_T10487106917&cisb=22_T10487137606&treeMax=true&treeWidth=0&csi=254591&docNo=1