Business Process Outsourcing in the Philippines

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    (27%). It was expected to hit US$ 7.2B to 7.5B in 2009. The industry was optimistic of 18% growth in

    headcount 2009.

    Overall, Philippine BPO is forecast to earn between US $11 to 13 billion and to employ 900,000 additional

    people in 2010. To achieve and sustain this growth, the Philippine government offered fiscal and non-

    fiscal incentives to attract foreign direct investment in these industries as part of the 2007 Investment

    Priorities Plan. The IPP was prepared by the Board of Investments (BOI), as the lead agency in

    promoting investments, focused on the sectors identified in the Medium-Term Philippine Development

    Plan (MTPDP) 2004-2010 (PBOI 2006).

    Majority of the BPO facilities are located in First Tier cities inMetro ManilaandMetro Cebu. Second and

    Third Tier sites are located in regional areas such as Bacolod City,Baguio City,Cagayan de Oro,Clark

    (Angeles City),Dagupan City,Davao City,Tacloban City,Dumaguete City,Lipa City,Iloilo City,Legazpi

    City,Iligan City,Olongapo CityandUrdaneta City.

    [edit]Call Center Industry in the Philippines

    Main article:Call center industry in the Philippines

    In the Philippines,call centersactually began as plain providers of email response and managing

    services. The call center industry comprises 80% of the outsourcing industry in the country. With 80% of

    the services provided going to the US market.

    The Philippines has less expensive operational and labor costs and anEnglish-speaking workforce since

    the Philippines is a former colony of theUnited Statesand English is an official language and the

    language of instruction in many schools. In 2008, the Philippines had an estimated $12-billion in revenue

    from the business process outsourcing industry. By 2011, Philippines became the top call center BPO

    destination in the world with more employees than any other country.

    [edit]Legal and medical transcription

    Main article:Medical transcription

    http://en.wikipedia.org/wiki/Metro_Manilahttp://en.wikipedia.org/wiki/Metro_Manilahttp://en.wikipedia.org/wiki/Metro_Manilahttp://en.wikipedia.org/wiki/Metro_Cebuhttp://en.wikipedia.org/wiki/Metro_Cebuhttp://en.wikipedia.org/wiki/Metro_Cebuhttp://en.wikipedia.org/wiki/Bacolod_Cityhttp://en.wikipedia.org/wiki/Bacolod_Cityhttp://en.wikipedia.org/wiki/Bacolod_Cityhttp://en.wikipedia.org/wiki/Baguio_Cityhttp://en.wikipedia.org/wiki/Baguio_Cityhttp://en.wikipedia.org/wiki/Baguio_Cityhttp://en.wikipedia.org/wiki/Cagayan_de_Orohttp://en.wikipedia.org/wiki/Cagayan_de_Orohttp://en.wikipedia.org/wiki/Cagayan_de_Orohttp://en.wikipedia.org/wiki/Clark_Special_Economic_Zonehttp://en.wikipedia.org/wiki/Clark_Special_Economic_Zonehttp://en.wikipedia.org/wiki/Clark_Special_Economic_Zonehttp://en.wikipedia.org/wiki/Clark_Special_Economic_Zonehttp://en.wikipedia.org/wiki/Dagupan_Cityhttp://en.wikipedia.org/wiki/Dagupan_Cityhttp://en.wikipedia.org/wiki/Dagupan_Cityhttp://en.wikipedia.org/wiki/Davao_Cityhttp://en.wikipedia.org/wiki/Davao_Cityhttp://en.wikipedia.org/wiki/Davao_Cityhttp://en.wikipedia.org/wiki/Tacloban_Cityhttp://en.wikipedia.org/wiki/Tacloban_Cityhttp://en.wikipedia.org/wiki/Dumaguete_Cityhttp://en.wikipedia.org/wiki/Dumaguete_Cityhttp://en.wikipedia.org/wiki/Dumaguete_Cityhttp://en.wikipedia.org/wiki/Lipa_Cityhttp://en.wikipedia.org/wiki/Lipa_Cityhttp://en.wikipedia.org/wiki/Lipa_Cityhttp://en.wikipedia.org/wiki/Iloilo_Cityhttp://en.wikipedia.org/wiki/Iloilo_Cityhttp://en.wikipedia.org/wiki/Iloilo_Cityhttp://en.wikipedia.org/wiki/Legazpi_Cityhttp://en.wikipedia.org/wiki/Legazpi_Cityhttp://en.wikipedia.org/wiki/Legazpi_Cityhttp://en.wikipedia.org/wiki/Legazpi_Cityhttp://en.wikipedia.org/wiki/Iligan_Cityhttp://en.wikipedia.org/wiki/Iligan_Cityhttp://en.wikipedia.org/wiki/Iligan_Cityhttp://en.wikipedia.org/wiki/Olongapo_Cityhttp://en.wikipedia.org/wiki/Olongapo_Cityhttp://en.wikipedia.org/wiki/Olongapo_Cityhttp://en.wikipedia.org/wiki/Urdaneta_Cityhttp://en.wikipedia.org/wiki/Urdaneta_Cityhttp://en.wikipedia.org/wiki/Urdaneta_Cityhttp://en.wikipedia.org/w/index.php?title=Business_process_outsourcing_in_the_Philippines&action=edit&section=2http://en.wikipedia.org/w/index.php?title=Business_process_outsourcing_in_the_Philippines&action=edit&section=2http://en.wikipedia.org/w/index.php?title=Business_process_outsourcing_in_the_Philippines&action=edit&section=2http://en.wikipedia.org/wiki/Call_center_industry_in_the_Philippineshttp://en.wikipedia.org/wiki/Call_center_industry_in_the_Philippineshttp://en.wikipedia.org/wiki/Call_center_industry_in_the_Philippineshttp://en.wikipedia.org/wiki/Call_centershttp://en.wikipedia.org/wiki/Call_centershttp://en.wikipedia.org/wiki/Call_centershttp://en.wikipedia.org/wiki/English_languagehttp://en.wikipedia.org/wiki/English_languagehttp://en.wikipedia.org/wiki/English_languagehttp://en.wikipedia.org/wiki/United_Stateshttp://en.wikipedia.org/wiki/United_Stateshttp://en.wikipedia.org/wiki/United_Stateshttp://en.wikipedia.org/w/index.php?title=Business_process_outsourcing_in_the_Philippines&action=edit&section=3http://en.wikipedia.org/w/index.php?title=Business_process_outsourcing_in_the_Philippines&action=edit&section=3http://en.wikipedia.org/w/index.php?title=Business_process_outsourcing_in_the_Philippines&action=edit&section=3http://en.wikipedia.org/wiki/Medical_transcriptionhttp://en.wikipedia.org/wiki/Medical_transcriptionhttp://en.wikipedia.org/wiki/Medical_transcriptionhttp://en.wikipedia.org/wiki/Medical_transcriptionhttp://en.wikipedia.org/w/index.php?title=Business_process_outsourcing_in_the_Philippines&action=edit&section=3http://en.wikipedia.org/wiki/United_Stateshttp://en.wikipedia.org/wiki/English_languagehttp://en.wikipedia.org/wiki/Call_centershttp://en.wikipedia.org/wiki/Call_center_industry_in_the_Philippineshttp://en.wikipedia.org/w/index.php?title=Business_process_outsourcing_in_the_Philippines&action=edit&section=2http://en.wikipedia.org/wiki/Urdaneta_Cityhttp://en.wikipedia.org/wiki/Olongapo_Cityhttp://en.wikipedia.org/wiki/Iligan_Cityhttp://en.wikipedia.org/wiki/Legazpi_Cityhttp://en.wikipedia.org/wiki/Legazpi_Cityhttp://en.wikipedia.org/wiki/Iloilo_Cityhttp://en.wikipedia.org/wiki/Lipa_Cityhttp://en.wikipedia.org/wiki/Dumaguete_Cityhttp://en.wikipedia.org/wiki/Tacloban_Cityhttp://en.wikipedia.org/wiki/Davao_Cityhttp://en.wikipedia.org/wiki/Dagupan_Cityhttp://en.wikipedia.org/wiki/Clark_Special_Economic_Zonehttp://en.wikipedia.org/wiki/Clark_Special_Economic_Zonehttp://en.wikipedia.org/wiki/Cagayan_de_Orohttp://en.wikipedia.org/wiki/Baguio_Cityhttp://en.wikipedia.org/wiki/Bacolod_Cityhttp://en.wikipedia.org/wiki/Metro_Cebuhttp://en.wikipedia.org/wiki/Metro_Manila
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    Medical transcriptionist

    These companies do mostly medical reports, discharge summaries, operative reports,

    therapy/rehabilitation notes, chart notes, and hospital and clinic reports using software and equipment for

    the U.S.

    In 2003 there were only 9 companies registered doing medical transcription in the Philippines. In 2008

    there were 43 companies registered.

    [edit]Finance, logistics and accounting

    The Philippines is becoming a regional and global hub for shared corporate backroom operations,

    especially for financial services such as accounting and bookkeeping, account maintenance, accounts

    receivable collection, accounts payable administration, payroll processing, asset management, financial

    analysis and auditing, management consulting, inventory control and purchasing, expense and revenue

    reporting, financial reporting, tax reporting, and other finance-related services such as financial leasing,

    credit card administration, factoring and stock brokering; as well as for logistics management, and cargo

    shipment management.

    [edit]Software Development and Animation

    Fueling the recent growth spurt in the outsourcing industry in the Philippines are more higher-end

    outsourcing services such as Web design, software development, and animation ( Shameen 2006).

    Filipino animatorsdo well in the global market for animation, which is growing due to the increasing

    popularity of animation as an entertainment medium not just for free and cable TV and the movies but

    http://en.wikipedia.org/wiki/File:Medical_transcriptionist.jpghttp://en.wikipedia.org/w/index.php?title=Business_process_outsourcing_in_the_Philippines&action=edit&section=4http://en.wikipedia.org/w/index.php?title=Business_process_outsourcing_in_the_Philippines&action=edit&section=4http://en.wikipedia.org/w/index.php?title=Business_process_outsourcing_in_the_Philippines&action=edit&section=4http://en.wikipedia.org/w/index.php?title=Business_process_outsourcing_in_the_Philippines&action=edit&section=5http://en.wikipedia.org/w/index.php?title=Business_process_outsourcing_in_the_Philippines&action=edit&section=5http://en.wikipedia.org/w/index.php?title=Business_process_outsourcing_in_the_Philippines&action=edit&section=5http://en.wikipedia.org/wiki/Filipino_cartoon_and_animationhttp://en.wikipedia.org/wiki/Filipino_cartoon_and_animationhttp://en.wikipedia.org/wiki/Filipino_cartoon_and_animationhttp://en.wikipedia.org/w/index.php?title=Business_process_outsourcing_in_the_Philippines&action=edit&section=5http://en.wikipedia.org/w/index.php?title=Business_process_outsourcing_in_the_Philippines&action=edit&section=4http://en.wikipedia.org/wiki/File:Medical_transcriptionist.jpghttp://en.wikipedia.org/wiki/File:Medical_transcriptionist.jpg
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    also for computer games, as well as an advertising medium, a graphics medium for Internet content, and

    an information and educational tool.

    Major studios like Disney, Marvel, Warner Brothers and Hanna Barbera have offices in the Philippines

    (CNN 1995). Some of the latest works of Filipino animators include scenes in Pixar'sFinding Nemo,

    Paramount Picture's Barnyard and Twentieth Century-Fox'sAnastasia(ABS-CBN Interactive 2004).

    [edit]See also

    Cyberservices

    Philippine Cyber Corridor

    Offshoring

    Outsourcing

    Outsourcing of animation

    [edit]References

    1. ^"New York Post: Philippines is the New Capital of Call

    Centers".Good News Pilipinas. 2 February 2012. Retrieved 30 June

    2012.

    [edit]Sources

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    viewed 18 March 2007

    CNN.com 1995,Filipino animators in 'toon' with the times, viewed 18

    March 2007

    Inquirer.net 2007,BPA/P taps McKinsey for BPO roadmap 3 March 2007,

    viewed 22 March 2007

    McKinsey 2005,The Philippines' Offshoring Opportunity, McKinsey &

    Company, viewed 18 March 2007

    Namasivayam, S 2004, Profiting from Business Process Outsourcing, IT

    Professional, JanuaryFebruary 2004, pp. 1218.

    National Outsourcing Awards 2009,Offshoring Destination of the Year -

    Philippine Trade & Investment - Philippines

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    The Concept of WorkAncient, Medieval, and Modern

    Herbert Applebaum- Author

    SUNY series in the Anthropology of Work

    N/AHardcover -645 pages

    ReleaseDate: October 1992

    ISBN10: 0-7914-1101-XISBN13: 978-0-7914-1101-8

    Price: $31.95Paperback - 645 pages

    ReleaseDate: September 1992

    ISBN10: 0-7914-1102-8ISBN13: 978-0-7914-1102-5

    Summary

    http://www.boi.gov.ph/image/business_process_outsourcing.pdfhttp://www.boi.gov.ph/image/business_process_outsourcing.pdfhttp://www.boi.gov.ph/image/business_process_outsourcing.pdfhttp://www.magellan-solutions.com/downloads/DTI-META.pdfhttp://www.magellan-solutions.com/downloads/DTI-META.pdfhttp://www.magellan-solutions.com/downloads/DTI-META.pdfhttp://www.magellan-solutions.com/downloads/DTI-META.pdfhttp://www.businessweek.com/globalbiz/content/sep2006/gb20060919_639997.htmhttp://www.businessweek.com/globalbiz/content/sep2006/gb20060919_639997.htmhttp://www.businessweek.com/globalbiz/content/sep2006/gb20060919_639997.htmhttp://en.epochtimes.com/news/5-5-9/28593.htmlhttp://en.epochtimes.com/news/5-5-9/28593.htmlhttp://en.epochtimes.com/news/5-5-9/28593.htmlhttp://independent.academia.edu/DavidSalazar/Blog/16457/How-to-start-a-Call-Center-or-BPO-in-the-Philippineshttp://independent.academia.edu/DavidSalazar/Blog/16457/How-to-start-a-Call-Center-or-BPO-in-the-Philippineshttp://independent.academia.edu/DavidSalazar/Blog/16457/How-to-start-a-Call-Center-or-BPO-in-the-Philippineshttp://en.wikipedia.org/wiki/Business_process_outsourcing_in_athe_Philippineshttp://en.wikipedia.org/wiki/Business_process_outsourcing_in_athe_Philippineshttp://www.sunypress.edu/shoppingcart.aspxhttp://www.sunypress.edu/account.aspxhttp://www.sunypress.edu/account.aspx#OrderHistoryhttp://www.sunypress.edu/checkoutpayment.aspxhttp://www.sunypress.edu/signin.aspxhttp://www.sunypress.edu/Searchadv.aspx?IsSubmit=true&SearchOptionID=2&txtAuthorSearch=Herbert%20Applebaumhttp://www.sunypress.edu/Searchadv.aspx?IsSubmit=true&SearchOptionID=2&txtAuthorSearch=Herbert%20Applebaumhttp://www.sunypress.edu/Searchadv.aspx?IsSubmit=true&CategoryID=6986http://www.sunypress.edu/Searchadv.aspx?IsSubmit=true&CategoryID=6986http://www.sunypress.edu/pdf/52525.pdfhttp://www.sunypress.edu/Searchadv.aspx?IsSubmit=true&CategoryID=6986http://www.sunypress.edu/Searchadv.aspx?IsSubmit=true&SearchOptionID=2&txtAuthorSearch=Herbert%20Applebaumhttp://www.sunypress.edu/images/Product/large/52525_cov.jpghttp://www.sunypress.edu/signin.aspxhttp://www.sunypress.edu/checkoutpayment.aspxhttp://www.sunypress.edu/account.aspx#OrderHistoryhttp://www.sunypress.edu/account.aspxhttp://www.sunypress.edu/shoppingcart.aspxhttp://en.wikipedia.org/wiki/Business_process_outsourcing_in_athe_Philippineshttp://independent.academia.edu/DavidSalazar/Blog/16457/How-to-start-a-Call-Center-or-BPO-in-the-Philippineshttp://en.epochtimes.com/news/5-5-9/28593.htmlhttp://www.businessweek.com/globalbiz/content/sep2006/gb20060919_639997.htmhttp://www.magellan-solutions.com/downloads/DTI-META.pdfhttp://www.magellan-solutions.com/downloads/DTI-META.pdfhttp://www.boi.gov.ph/image/business_process_outsourcing.pdf
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    This book presents an analysis amd review of work, starting with the Homeric

    period, then dealing with classical Greece and classical Rome, the early

    Christians and Jews, the early Middle Ages, the era of Charlemagne, the high

    Middle Ages, the views of Luther and Calvin, the English and French

    Enlightenment, the nineteenth century, the twentieth century, and prospects

    for the future of work. It offers a rich and varied tapestry on the complexity

    of values regarding work, criss-crossing through crafts, occupations andprofessions, through slave and free-born employments, through lay and

    religious figures, and through rural and urban contexts. The permutations of

    work and its meanings are traced and related to the social and cultural

    contexts of each period of history dealt with ancient, medieval, andmodern.

    Applebaum offers projections for work in the future, based on modern-day

    technologies, along with work within the context of new social conditions

    created by industrial cultures in the modern period. The future of work is

    examined as one of the key elements for the possibility of change in the

    social structure of industrial cultures. At a time when so many people are

    questioning the work ethic, this book provides a valuable perspective on work

    in past societies, how it has developed and been transformed, and what are

    its prospects for the future.

    This book focuses throughout on one theme: how work was regardedthroughout the history of western civilization. In focusing on this theme, the

    author touches on very basic issues in sociology and social science form

    complex organization, to gender stratification, social stratification, and the

    sociology of religion. But these underlying issues are never allowed to divert

    the reader's attention form the main focus of the work. This singular focusmakes the book an extremely important contribution. Kevin T. Leicht,Pennsylvania State University

    This book gives us both the conditions of work at particular times and theconcepts of work expressed in the contemporaneous writing of major figures.

    Thus, we have a picture of what people were working at, their occupations and working with, their tools and the attitudes toward that laboring voicedby philosophers and other thinkers in their textual work. The amount ofinformation contained in its pages is truly awesome. Miles Richardson,Louisiana State University

    Herbert Applebaum is Director of Commercial Construction at Hartz

    Mountain Industries and former editor of the Anthropology of Work Review.

    He is the author ofWork in Market and Industrial Societies andPerspectives in

    Cultural Anthropology, both published by SUNY Press, and Royal Blue: The

    Culture of Construction Workers and Work in Non-Market Societies.

    Table of Contents

    Introduction: Methodology--Perspective--Work as Concept

    PART ONE: The Concept of Work in Ancient Greece and Ancient

    http://www.addthis.com/bookmark.php?v=250&username=xa-4bab68565dba6e67
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    Rome

    1. Work in Homeric Society

    2. Work in Archaic and Classical Greece

    3. The Hellenistic World and the Concept of Work

    4. Work and the Concept of Work in the Roman Republic and the

    Roman Empire

    5. Work in the Ancient World

    PART TWO: The Concept of Work in the Middle Ages

    6. The Attitudes toward Work among the Jews and among the

    Christians

    7. Work and the Monastic Movement

    8. Work in Medieval Europe: Fifth to Tenth Centuries

    9. Work in Medieval Europe: Eleventh to Fifteenth Centuries

    10. Agricultural Work and Its Perspectives During the Late Middle

    Ages

    11. Medieval Guilds, Masonry, and Apprenticeship

    12. Women and Work in the Medieval Ages

    13. Work and the Concept of Work in the Middle Ages

    PART THREE: Work in the Modern World--1500-1990

    14. Luther, Calvin, and the Protestant Concept of Work

    15. The English Enlightenment: Middle Sixteenth Century to

    Seventeenth Century

    16. Work and the Enlightenment in France, Scotland, and America

    17. Nineteenth Century: Capitalism, Socialism, and the Work Ethic

    18. Twentieth Century: Selected Philosophies and Perspectives on

    Work

    19. Modern Technology and Work

    20. The Work Ethic, Consumerism, and Leisure

    21. Work and the Concept of Work in Modern Society

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    Summary: Work--Past, Present, and Future

    Bibliography

    Index

    http://www.sunypress.edu/p-1450-the-concept-of-work.aspx

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