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7/31/2019 Business Process Outsourcing in the Philippines
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7/31/2019 Business Process Outsourcing in the Philippines
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(27%). It was expected to hit US$ 7.2B to 7.5B in 2009. The industry was optimistic of 18% growth in
headcount 2009.
Overall, Philippine BPO is forecast to earn between US $11 to 13 billion and to employ 900,000 additional
people in 2010. To achieve and sustain this growth, the Philippine government offered fiscal and non-
fiscal incentives to attract foreign direct investment in these industries as part of the 2007 Investment
Priorities Plan. The IPP was prepared by the Board of Investments (BOI), as the lead agency in
promoting investments, focused on the sectors identified in the Medium-Term Philippine Development
Plan (MTPDP) 2004-2010 (PBOI 2006).
Majority of the BPO facilities are located in First Tier cities inMetro ManilaandMetro Cebu. Second and
Third Tier sites are located in regional areas such as Bacolod City,Baguio City,Cagayan de Oro,Clark
(Angeles City),Dagupan City,Davao City,Tacloban City,Dumaguete City,Lipa City,Iloilo City,Legazpi
City,Iligan City,Olongapo CityandUrdaneta City.
[edit]Call Center Industry in the Philippines
Main article:Call center industry in the Philippines
In the Philippines,call centersactually began as plain providers of email response and managing
services. The call center industry comprises 80% of the outsourcing industry in the country. With 80% of
the services provided going to the US market.
The Philippines has less expensive operational and labor costs and anEnglish-speaking workforce since
the Philippines is a former colony of theUnited Statesand English is an official language and the
language of instruction in many schools. In 2008, the Philippines had an estimated $12-billion in revenue
from the business process outsourcing industry. By 2011, Philippines became the top call center BPO
destination in the world with more employees than any other country.
[edit]Legal and medical transcription
Main article:Medical transcription
http://en.wikipedia.org/wiki/Metro_Manilahttp://en.wikipedia.org/wiki/Metro_Manilahttp://en.wikipedia.org/wiki/Metro_Manilahttp://en.wikipedia.org/wiki/Metro_Cebuhttp://en.wikipedia.org/wiki/Metro_Cebuhttp://en.wikipedia.org/wiki/Metro_Cebuhttp://en.wikipedia.org/wiki/Bacolod_Cityhttp://en.wikipedia.org/wiki/Bacolod_Cityhttp://en.wikipedia.org/wiki/Bacolod_Cityhttp://en.wikipedia.org/wiki/Baguio_Cityhttp://en.wikipedia.org/wiki/Baguio_Cityhttp://en.wikipedia.org/wiki/Baguio_Cityhttp://en.wikipedia.org/wiki/Cagayan_de_Orohttp://en.wikipedia.org/wiki/Cagayan_de_Orohttp://en.wikipedia.org/wiki/Cagayan_de_Orohttp://en.wikipedia.org/wiki/Clark_Special_Economic_Zonehttp://en.wikipedia.org/wiki/Clark_Special_Economic_Zonehttp://en.wikipedia.org/wiki/Clark_Special_Economic_Zonehttp://en.wikipedia.org/wiki/Clark_Special_Economic_Zonehttp://en.wikipedia.org/wiki/Dagupan_Cityhttp://en.wikipedia.org/wiki/Dagupan_Cityhttp://en.wikipedia.org/wiki/Dagupan_Cityhttp://en.wikipedia.org/wiki/Davao_Cityhttp://en.wikipedia.org/wiki/Davao_Cityhttp://en.wikipedia.org/wiki/Davao_Cityhttp://en.wikipedia.org/wiki/Tacloban_Cityhttp://en.wikipedia.org/wiki/Tacloban_Cityhttp://en.wikipedia.org/wiki/Dumaguete_Cityhttp://en.wikipedia.org/wiki/Dumaguete_Cityhttp://en.wikipedia.org/wiki/Dumaguete_Cityhttp://en.wikipedia.org/wiki/Lipa_Cityhttp://en.wikipedia.org/wiki/Lipa_Cityhttp://en.wikipedia.org/wiki/Lipa_Cityhttp://en.wikipedia.org/wiki/Iloilo_Cityhttp://en.wikipedia.org/wiki/Iloilo_Cityhttp://en.wikipedia.org/wiki/Iloilo_Cityhttp://en.wikipedia.org/wiki/Legazpi_Cityhttp://en.wikipedia.org/wiki/Legazpi_Cityhttp://en.wikipedia.org/wiki/Legazpi_Cityhttp://en.wikipedia.org/wiki/Legazpi_Cityhttp://en.wikipedia.org/wiki/Iligan_Cityhttp://en.wikipedia.org/wiki/Iligan_Cityhttp://en.wikipedia.org/wiki/Iligan_Cityhttp://en.wikipedia.org/wiki/Olongapo_Cityhttp://en.wikipedia.org/wiki/Olongapo_Cityhttp://en.wikipedia.org/wiki/Olongapo_Cityhttp://en.wikipedia.org/wiki/Urdaneta_Cityhttp://en.wikipedia.org/wiki/Urdaneta_Cityhttp://en.wikipedia.org/wiki/Urdaneta_Cityhttp://en.wikipedia.org/w/index.php?title=Business_process_outsourcing_in_the_Philippines&action=edit§ion=2http://en.wikipedia.org/w/index.php?title=Business_process_outsourcing_in_the_Philippines&action=edit§ion=2http://en.wikipedia.org/w/index.php?title=Business_process_outsourcing_in_the_Philippines&action=edit§ion=2http://en.wikipedia.org/wiki/Call_center_industry_in_the_Philippineshttp://en.wikipedia.org/wiki/Call_center_industry_in_the_Philippineshttp://en.wikipedia.org/wiki/Call_center_industry_in_the_Philippineshttp://en.wikipedia.org/wiki/Call_centershttp://en.wikipedia.org/wiki/Call_centershttp://en.wikipedia.org/wiki/Call_centershttp://en.wikipedia.org/wiki/English_languagehttp://en.wikipedia.org/wiki/English_languagehttp://en.wikipedia.org/wiki/English_languagehttp://en.wikipedia.org/wiki/United_Stateshttp://en.wikipedia.org/wiki/United_Stateshttp://en.wikipedia.org/wiki/United_Stateshttp://en.wikipedia.org/w/index.php?title=Business_process_outsourcing_in_the_Philippines&action=edit§ion=3http://en.wikipedia.org/w/index.php?title=Business_process_outsourcing_in_the_Philippines&action=edit§ion=3http://en.wikipedia.org/w/index.php?title=Business_process_outsourcing_in_the_Philippines&action=edit§ion=3http://en.wikipedia.org/wiki/Medical_transcriptionhttp://en.wikipedia.org/wiki/Medical_transcriptionhttp://en.wikipedia.org/wiki/Medical_transcriptionhttp://en.wikipedia.org/wiki/Medical_transcriptionhttp://en.wikipedia.org/w/index.php?title=Business_process_outsourcing_in_the_Philippines&action=edit§ion=3http://en.wikipedia.org/wiki/United_Stateshttp://en.wikipedia.org/wiki/English_languagehttp://en.wikipedia.org/wiki/Call_centershttp://en.wikipedia.org/wiki/Call_center_industry_in_the_Philippineshttp://en.wikipedia.org/w/index.php?title=Business_process_outsourcing_in_the_Philippines&action=edit§ion=2http://en.wikipedia.org/wiki/Urdaneta_Cityhttp://en.wikipedia.org/wiki/Olongapo_Cityhttp://en.wikipedia.org/wiki/Iligan_Cityhttp://en.wikipedia.org/wiki/Legazpi_Cityhttp://en.wikipedia.org/wiki/Legazpi_Cityhttp://en.wikipedia.org/wiki/Iloilo_Cityhttp://en.wikipedia.org/wiki/Lipa_Cityhttp://en.wikipedia.org/wiki/Dumaguete_Cityhttp://en.wikipedia.org/wiki/Tacloban_Cityhttp://en.wikipedia.org/wiki/Davao_Cityhttp://en.wikipedia.org/wiki/Dagupan_Cityhttp://en.wikipedia.org/wiki/Clark_Special_Economic_Zonehttp://en.wikipedia.org/wiki/Clark_Special_Economic_Zonehttp://en.wikipedia.org/wiki/Cagayan_de_Orohttp://en.wikipedia.org/wiki/Baguio_Cityhttp://en.wikipedia.org/wiki/Bacolod_Cityhttp://en.wikipedia.org/wiki/Metro_Cebuhttp://en.wikipedia.org/wiki/Metro_Manila7/31/2019 Business Process Outsourcing in the Philippines
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Medical transcriptionist
These companies do mostly medical reports, discharge summaries, operative reports,
therapy/rehabilitation notes, chart notes, and hospital and clinic reports using software and equipment for
the U.S.
In 2003 there were only 9 companies registered doing medical transcription in the Philippines. In 2008
there were 43 companies registered.
[edit]Finance, logistics and accounting
The Philippines is becoming a regional and global hub for shared corporate backroom operations,
especially for financial services such as accounting and bookkeeping, account maintenance, accounts
receivable collection, accounts payable administration, payroll processing, asset management, financial
analysis and auditing, management consulting, inventory control and purchasing, expense and revenue
reporting, financial reporting, tax reporting, and other finance-related services such as financial leasing,
credit card administration, factoring and stock brokering; as well as for logistics management, and cargo
shipment management.
[edit]Software Development and Animation
Fueling the recent growth spurt in the outsourcing industry in the Philippines are more higher-end
outsourcing services such as Web design, software development, and animation ( Shameen 2006).
Filipino animatorsdo well in the global market for animation, which is growing due to the increasing
popularity of animation as an entertainment medium not just for free and cable TV and the movies but
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also for computer games, as well as an advertising medium, a graphics medium for Internet content, and
an information and educational tool.
Major studios like Disney, Marvel, Warner Brothers and Hanna Barbera have offices in the Philippines
(CNN 1995). Some of the latest works of Filipino animators include scenes in Pixar'sFinding Nemo,
Paramount Picture's Barnyard and Twentieth Century-Fox'sAnastasia(ABS-CBN Interactive 2004).
[edit]See also
Cyberservices
Philippine Cyber Corridor
Offshoring
Outsourcing
Outsourcing of animation
[edit]References
1. ^"New York Post: Philippines is the New Capital of Call
Centers".Good News Pilipinas. 2 February 2012. Retrieved 30 June
2012.
[edit]Sources
Beshouri, CP, Farrell, D & Umezawa, F 2005,Attracting More Offshoring to
the Philippines, The McKinsey Quarterly, 2005 No. 4, viewed 18 March
2007.
Business Processing Association Philippines 2006,ITES & ICT Sectors,
viewed 18 March 2007
CNN.com 1995,Filipino animators in 'toon' with the times, viewed 18
March 2007
Inquirer.net 2007,BPA/P taps McKinsey for BPO roadmap 3 March 2007,
viewed 22 March 2007
McKinsey 2005,The Philippines' Offshoring Opportunity, McKinsey &
Company, viewed 18 March 2007
Namasivayam, S 2004, Profiting from Business Process Outsourcing, IT
Professional, JanuaryFebruary 2004, pp. 1218.
National Outsourcing Awards 2009,Offshoring Destination of the Year -
Philippine Trade & Investment - Philippines
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The Concept of WorkAncient, Medieval, and Modern
Herbert Applebaum- Author
SUNY series in the Anthropology of Work
N/AHardcover -645 pages
ReleaseDate: October 1992
ISBN10: 0-7914-1101-XISBN13: 978-0-7914-1101-8
Price: $31.95Paperback - 645 pages
ReleaseDate: September 1992
ISBN10: 0-7914-1102-8ISBN13: 978-0-7914-1102-5
Summary
http://www.boi.gov.ph/image/business_process_outsourcing.pdfhttp://www.boi.gov.ph/image/business_process_outsourcing.pdfhttp://www.boi.gov.ph/image/business_process_outsourcing.pdfhttp://www.magellan-solutions.com/downloads/DTI-META.pdfhttp://www.magellan-solutions.com/downloads/DTI-META.pdfhttp://www.magellan-solutions.com/downloads/DTI-META.pdfhttp://www.magellan-solutions.com/downloads/DTI-META.pdfhttp://www.businessweek.com/globalbiz/content/sep2006/gb20060919_639997.htmhttp://www.businessweek.com/globalbiz/content/sep2006/gb20060919_639997.htmhttp://www.businessweek.com/globalbiz/content/sep2006/gb20060919_639997.htmhttp://en.epochtimes.com/news/5-5-9/28593.htmlhttp://en.epochtimes.com/news/5-5-9/28593.htmlhttp://en.epochtimes.com/news/5-5-9/28593.htmlhttp://independent.academia.edu/DavidSalazar/Blog/16457/How-to-start-a-Call-Center-or-BPO-in-the-Philippineshttp://independent.academia.edu/DavidSalazar/Blog/16457/How-to-start-a-Call-Center-or-BPO-in-the-Philippineshttp://independent.academia.edu/DavidSalazar/Blog/16457/How-to-start-a-Call-Center-or-BPO-in-the-Philippineshttp://en.wikipedia.org/wiki/Business_process_outsourcing_in_athe_Philippineshttp://en.wikipedia.org/wiki/Business_process_outsourcing_in_athe_Philippineshttp://www.sunypress.edu/shoppingcart.aspxhttp://www.sunypress.edu/account.aspxhttp://www.sunypress.edu/account.aspx#OrderHistoryhttp://www.sunypress.edu/checkoutpayment.aspxhttp://www.sunypress.edu/signin.aspxhttp://www.sunypress.edu/Searchadv.aspx?IsSubmit=true&SearchOptionID=2&txtAuthorSearch=Herbert%20Applebaumhttp://www.sunypress.edu/Searchadv.aspx?IsSubmit=true&SearchOptionID=2&txtAuthorSearch=Herbert%20Applebaumhttp://www.sunypress.edu/Searchadv.aspx?IsSubmit=true&CategoryID=6986http://www.sunypress.edu/Searchadv.aspx?IsSubmit=true&CategoryID=6986http://www.sunypress.edu/pdf/52525.pdfhttp://www.sunypress.edu/Searchadv.aspx?IsSubmit=true&CategoryID=6986http://www.sunypress.edu/Searchadv.aspx?IsSubmit=true&SearchOptionID=2&txtAuthorSearch=Herbert%20Applebaumhttp://www.sunypress.edu/images/Product/large/52525_cov.jpghttp://www.sunypress.edu/signin.aspxhttp://www.sunypress.edu/checkoutpayment.aspxhttp://www.sunypress.edu/account.aspx#OrderHistoryhttp://www.sunypress.edu/account.aspxhttp://www.sunypress.edu/shoppingcart.aspxhttp://en.wikipedia.org/wiki/Business_process_outsourcing_in_athe_Philippineshttp://independent.academia.edu/DavidSalazar/Blog/16457/How-to-start-a-Call-Center-or-BPO-in-the-Philippineshttp://en.epochtimes.com/news/5-5-9/28593.htmlhttp://www.businessweek.com/globalbiz/content/sep2006/gb20060919_639997.htmhttp://www.magellan-solutions.com/downloads/DTI-META.pdfhttp://www.magellan-solutions.com/downloads/DTI-META.pdfhttp://www.boi.gov.ph/image/business_process_outsourcing.pdf7/31/2019 Business Process Outsourcing in the Philippines
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This book presents an analysis amd review of work, starting with the Homeric
period, then dealing with classical Greece and classical Rome, the early
Christians and Jews, the early Middle Ages, the era of Charlemagne, the high
Middle Ages, the views of Luther and Calvin, the English and French
Enlightenment, the nineteenth century, the twentieth century, and prospects
for the future of work. It offers a rich and varied tapestry on the complexity
of values regarding work, criss-crossing through crafts, occupations andprofessions, through slave and free-born employments, through lay and
religious figures, and through rural and urban contexts. The permutations of
work and its meanings are traced and related to the social and cultural
contexts of each period of history dealt with ancient, medieval, andmodern.
Applebaum offers projections for work in the future, based on modern-day
technologies, along with work within the context of new social conditions
created by industrial cultures in the modern period. The future of work is
examined as one of the key elements for the possibility of change in the
social structure of industrial cultures. At a time when so many people are
questioning the work ethic, this book provides a valuable perspective on work
in past societies, how it has developed and been transformed, and what are
its prospects for the future.
This book focuses throughout on one theme: how work was regardedthroughout the history of western civilization. In focusing on this theme, the
author touches on very basic issues in sociology and social science form
complex organization, to gender stratification, social stratification, and the
sociology of religion. But these underlying issues are never allowed to divert
the reader's attention form the main focus of the work. This singular focusmakes the book an extremely important contribution. Kevin T. Leicht,Pennsylvania State University
This book gives us both the conditions of work at particular times and theconcepts of work expressed in the contemporaneous writing of major figures.
Thus, we have a picture of what people were working at, their occupations and working with, their tools and the attitudes toward that laboring voicedby philosophers and other thinkers in their textual work. The amount ofinformation contained in its pages is truly awesome. Miles Richardson,Louisiana State University
Herbert Applebaum is Director of Commercial Construction at Hartz
Mountain Industries and former editor of the Anthropology of Work Review.
He is the author ofWork in Market and Industrial Societies andPerspectives in
Cultural Anthropology, both published by SUNY Press, and Royal Blue: The
Culture of Construction Workers and Work in Non-Market Societies.
Table of Contents
Introduction: Methodology--Perspective--Work as Concept
PART ONE: The Concept of Work in Ancient Greece and Ancient
http://www.addthis.com/bookmark.php?v=250&username=xa-4bab68565dba6e677/31/2019 Business Process Outsourcing in the Philippines
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Rome
1. Work in Homeric Society
2. Work in Archaic and Classical Greece
3. The Hellenistic World and the Concept of Work
4. Work and the Concept of Work in the Roman Republic and the
Roman Empire
5. Work in the Ancient World
PART TWO: The Concept of Work in the Middle Ages
6. The Attitudes toward Work among the Jews and among the
Christians
7. Work and the Monastic Movement
8. Work in Medieval Europe: Fifth to Tenth Centuries
9. Work in Medieval Europe: Eleventh to Fifteenth Centuries
10. Agricultural Work and Its Perspectives During the Late Middle
Ages
11. Medieval Guilds, Masonry, and Apprenticeship
12. Women and Work in the Medieval Ages
13. Work and the Concept of Work in the Middle Ages
PART THREE: Work in the Modern World--1500-1990
14. Luther, Calvin, and the Protestant Concept of Work
15. The English Enlightenment: Middle Sixteenth Century to
Seventeenth Century
16. Work and the Enlightenment in France, Scotland, and America
17. Nineteenth Century: Capitalism, Socialism, and the Work Ethic
18. Twentieth Century: Selected Philosophies and Perspectives on
Work
19. Modern Technology and Work
20. The Work Ethic, Consumerism, and Leisure
21. Work and the Concept of Work in Modern Society
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Summary: Work--Past, Present, and Future
Bibliography
Index
http://www.sunypress.edu/p-1450-the-concept-of-work.aspx
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