Business Task Management in SAP NetWeaver

Business Task Management in SAPNetWeaver

Hahn, Shang MyoungSAP Korea25th, Oct, 2006

BPEL4People SOA EnablementUniversal Worklist Third Party Integration

Introduction to Business Task ManagementWhat does SAP NetWeaver Deliver?

Summary And Questions

SAP AG 2006, Title of Presentation / Speaker Name / 3

SAP NetWeaver Technology Map

User Productivity Enablement

Running an Enterprise Portal

Enabling User Collboration

Business Task Management

Mobilizing Business Processes

Enterprise Knowledge Management

Data Unification Master-Data Harmonization Master-Data Consolidation Central Master-Data Management Enterprise Data Warehousing

Business Information Management

Enterprise Reporting, Query, and Analysis

Business Planning and Analytical Services Enterprise Data Warehousing

Business Event Management Business Event Resolution Business Task Management

End-to-End Process Integration

Enabling Application-to-Application Processes

Enabling Business-to-Business Processes

Business Process Management

Enabling Platform Interoperability


Custom Development Developing, Configuring, and Adapting Applications Enabling Platform Interoperability

Unified Life-Cycle Management Software Life-Cycle Management SAP NetWeaver Operations

Application Governance & Security Authentication and Single Sign-On Integrated User and Access Management

Consolidation Enabling Platform Interoperability SAP NetWeaver Operations Master-Data ConsolidationEnterprise Knowledge Management

Enterprise Service Architecture Design & Deployment

Enabling Enterprise Services

IT Practices IT Scenarios

On the concept of IT Practices and IT Scenarios


SAP NetWeaver Technology Map

User Productivity Enablement


Enabling User Collaboration




Data Unification Master-Data Harmonization Master-Data Consolidation Central Master-Data Management Enterprise Data Warehousing













Application Governance & Security Authentication and Single Sign-On Integrated User and Access Management




On the concept of IT Practices and IT Scenarios

IT Practices IT Scenarios


1995

EP 5.0

2003

SAP NetWeaver 04

SAP NetWeaver 2004s

BusinessWorkflow

UniversalWorklist

+ CollaborationTasksBPM(in the XI)

+ GuidedProcedures

+ ISVs in UWL+ Duet

Business Task Management is Evolutionary


What is the Current Situation for Managers?

Susan F.Motivateemployees

Perform specific

tasks Control and reduce costs

Manage budgets

Perform budget and headcount planning

Initiate personnel

data changes

Trigger processes

Delegate tasks

Recruit the right people

Identify and reward top performers

Write performance

appraisals


Challenges

The large number of applications and tasks make it difficult to understand and prioritize work.

Locating tasks among the various SAP application systems is time consuming.

Users do not know status of the work that needs to be performed.

Users require the ability to collaborate with team members before they act on a particular task.

Business experts need to build business process without engaging the IT department.

Business experts need to customize corporate business processes for departmental needs.


Business Task Management Definition

Business Task Management is the automation, execution and monitoring of tasks Coordinate and execute tasks arising from automated process

flows and spontaneous events Track the progress of tasks

Tasks include a wide variety of activities Business Transaction Alert Form Desktop Document Impromptu Request Knowledge Management


Business Task Management Goals

Enable simple and centralized access to SAP tasks Alert tasks Structured process tasks Unstructured process tasks

Provide procedures for exception-handling and knowledge-worker integration set up by local experts

Encourage individual control at the lowest level of granularity

Track task progress


Business Department

We need to supplementthe companies core processes with our own departmental procedures.

Central IT

We need to create flexible, robust and highly scalable standardized processes

Individual

I want to delegate some of my tasks to colleagues, andtrack their progress.

Centralized vs. Decentrailized Process Control


Business Department

Central IT

We need to create flexible, robust and highly scalable standardized processes

Individual

SAP NetWeaverTM

Guided Procedures

Collaboration Room

Unbounded Processes

Embedded Processes

SAP NetWeaverTM

Programmend Processes

Collaboration Tasks

SAP NetWeaverTM

Centralized vs. Decentrailized Process Control



Task 1

Task 2

Task x

Portal Devices Office

TASKS: ACTIONABLE EVENTS

Applications

Guided

Single-step

Workflow

RESOLUTION

BusinessObject

ChangeTask

Collaboration

Core EventRules

ResolutionProcess Exceptions & Tasks

ContextEnterprise Search

Eventstrigger tasks


Lifecycle of a Task

Process Instance

Trigger to start process

Process description

Task descriptionPossible taskparticipants

WorkItem

User claims the Activity or Task

ActivityActivity

UserInteraction

Form

Business transaction

Desktop document


Functional Areas

Universal Worklist & Collaboration Tasks Single point of access for managing your work Enables end-users to create their own ad hoc processes and drive collaboration

Guided Procedures Designed to implement process flows with greater ease and speed across multiple

applications Integrates backend system transactions

SAP Interactive Forms by Adobe Generate forms that contain data extracted from core systems Accelerate forms-based business processes

SAP Business Workflow Structured, repeatable, simple to complex business process Manages the tasks that need to be performed and who should perform the tasks

Alerts Exception-triggered notifications Inter-System alerting

Duet Task embedded in Microsoft Outlook Offline processing of tasks


How do I Manage all my Work?

Traditionally users had to access a variety of inboxes to view and act on important tasks The large number of applications and tasks make it difficult to

understand and prioritize work

The Universal Worklistsimplifies the users work Single consistent

interface Easy to use Easy to access

Task Context

Task List

Task Execution


Collaboration Tasks Wizard New Task


workflow taskworkflow taskworkflow templateworkflow template

Tasks in Workflows

Forms application

SAPfunctionality

Externalapplications

Object Method orService

Object Method orService

workflow definition

workflow definition

tasktask

UniversalUniversalWorklistWorklist

Processdisplay

workitemworkitemorganizational

plan

workflowworkflow

workflow manager

ExecutionExecution

data-base

Finding agentsDeadlinemonitoringHistoryReporting

event

workitem manager

Role/Rule/Query


Guided Procedures and Composite Applications

Service Enablement

Services Services Services

mySAP CRM SAP NW BI mySAP ERP

Services

UI BuildingBlocks

BusinessProcesses

(Composites)

Composite Process

Create Patient

Request

Appointment

Create

AppointmentYes

NotifyPatientExists?

No

Find Patient

BusinessLogic

ServiceDevelopment

ServiceComposition

User InterfaceNameTitleCheck

WorkcenterRole 1 Role 2

Actions


Streamline paper-based business processesEnable new collaborative business scenariosReach new users Integrate interactive PDF documents into business

processes driven by SAP applications Allow forms-based input combined with workflow

to start automated follow-up steps Generate forms that contain data extracted from

SAP systems Use dynamic or static forms Complete forms online or offline Submit data from the form back to SAP systems Allow users to print forms

SAP Interactive Forms by Adobe


ABAP WorkbenchNetWeaver Developer Studio

Interactive Forms Design Time and Runtime

SAP Web AS

Adobe Document Services

SAP Web Application Server

Adobe Document Services

Java PDF Object ABAP PDF Object

J2EE Engine


Example That Uses all Components of Business Task Management

Employee has been hired

Collaborative Task: Request for nomination to be the mentor

Collaborative Task: Perform tour first day and other activities for first few days

Guided Procedure: Assign mentor and do follow-up activities via Interactive Forms

Arrange first day activities

Arrange for mentor for first three months

Business workflow to perform IT tasks such as assigning a work location, reserving equipment, setting up required user Ids via Interactive Forms

Guided Procedure: Update performance objectives to include mentoring activity


And More:

The Sum of its parts is more than the whole:User Productivity Enablement


Enabling User Collaboration




Data Unification Master-Data Harmonization Master-Data Consolidation Central Master-Data ManagementEnterprise Data Warehousing













Application Governance & Security

Authentication and Single Sign-On Integrated User and Access Management





Business Activity Monitoring (BAM)

Event Resolution Dashboard Central context storage Event Resolution Templates to guide

users context-sensitively through problem inspection and resolution

Process Milestone Monitoring Event-based monitoring of key process

milestones Subscription and handling of business

process events BPM modeling (BPEL)

Process Efficiency Analysis of efficiency of processes Based on milestone monitoring

Event Resolution Task Context

Embedded Event Infrastructure Infrastructure, embedded in mySAP Business Suite applications Enables collecting, pre-filtering and publication of events for inter-

system usage across SAP and Non-SAP systems


Event Resolution Task Context


Duet: Shopping Cart Approval (SRM)

Step 10. Manager approves the new request.


Service Orchestration With BPEL

ServiceServiceIFIF IFIF IFIF

Application Embedded Process

(Programmed)

Application Embedded Process

(Business Workflow)

ContainerOperationContainerOperation

ProcessContainer

ProcessModel (BPEL)

.Service Orchestration is the arrangement of services to enable or enhance a business process loosely coupled across multiple user contexts, systems, business partners

Service Orchestration is the arrangement of services to enable or enhance a business process loosely coupled across multiple user contexts, systems, business partners

IF = Interface

receive invoke invoke invoke


BPEL Support in SAP Environment

ARIS for SAP NetWeaver SAP NetWeaver Exchange Infrastructure

SAP XI supports BPEL 1.1 SAP XI will supports BPEL 2.0, too SAP XI will support further extensions


BPEL4People Processes and Tasks Composition Options

BPEL Process

BPELInvokeActivity

Standalone TaskDefinition

WSDL Port Type

54

BPEL Process

BPELPeopleActivity


WSDL Port Type

Standalone tasks (remote)

BPEL Process

BPELPeopleActivity

Inline TaskDefinition

1 2

BPEL Process

BPELPeopleActivity

Inline TaskDefinition

3

BPEL Process

BPELPeopleActivity


Inline tasks Standalone tasks (local)


Interface of a Human Task: Web Service Interface

(*) operation on web service faade of human task under the covers creates a task instance, starts the task, and returns the result once the task has completed

Interface for Human

participant provided by

task infrastructure

Web Service Interface

outputDoc translate(inputDoc) (*)

inputDoc claim()

complete(outputDoc)

outputDoc translate(inputDoc)

BPEL ProcessBPEL Process

receive document

invoke translation

reply translated document

Standalone Human TaskTranslation

Automatic translation service

n/a


People Activities and Tasks

People activity Basic activity in the process implemented by an action performed by a

human being The partner of a people activity is specified by a people link May be associated with different groups of people, one for each generic

human role

Task Indivisible unit of work, performed by a human being Properties: priority, input/output data, deadlines Operations for client applications: query available tasks, claim task,

revoke claim, complete task States: ready, claimed, finished, failed Location of task definition: inline or standalone


Example: Brochure Creation Process

HR System

Create

Approve

Revise

Organizational Directory

DepartmentsDepartment1

Member1Member2...

Department2...

UsersGroup1

Member1Member2...

Group2...

RolesRole1

Member1Member2...

Role2...

Select staffwhere

qualification = tech writer

Authors

Brochure CreationBPEL Process

Select staffwhere

responsibility = marketing

ApproversYESNO


Business Task Management and BPEL4People

Task 1

Task 2

Task x

UWL Devices Duet

BPEL4PeopleConverts Messages to Tasks in the SOA Context

Applications

BusinessObject

ChangeTask

SOA Process

Core EventRules

ContextEnterprise Search

SOA Eventstrigger tasks


UWL Connectors

Simultaneous view of different connectors

Defining types(Tasks/Notificaitons)

Additional type-specific views

Actions

Custom tasksSAP tasks3rd party tasks

One list shows thirdparty Items mixed in

with SAP items


Standard UI For Genric Actions

Multiple ForwardAction.

Custom view can be used instead if needed

E.g. Multiple ForwardSAP UI for ISV connected

items


ISVs: Third Party Integration in the UWL

LotusDomino Tasks

ProplesoftTasks

BolTasks

Microsoft Exchange

TasksRemedy Tasks

Runtime is available now Development plugin

available from SDN

NWDI skills are a prerequisite.


Aufgabenliste in Lotus Notes Domino (Client)

Eg. Lotus Domino Integration (Courtesy of Konplan)

Domino Task

SAPs UWLDomino Tasklist


Business Task Management - Benefits

Benefits Task transparency to all process participants irrespective of the

tasks origin Minimal TCO because of ease of deployment Implementation accelerated and costs reduced by enabling a

rapid development approach: Core process automation implemented by the IT department

delivering tasks and context to the work force Procedures for exception-handling and knowledge-worker integration

set up by local experts Collaborative tasks for individual control at the lowest level of

granularity.


Summary

Business Task Management in SAP NetWeaver unites different elements of SAP NetWeaver

This scenario goes hand-in-hand with Business Process Management but focuses on user interaction

End user productivity increases when levering on the different aspects of SAP NetWeaver in this area

Youll find BTM in most SAP applications (E.g. mySAP ERP, Duet..)


Further Information

Public Web:www.sap.comSAP Developer Network: http://sdn.sap.com/sdn/adobeforms.sdn

http://sdn.sap.com (BTM or BPM)

Related SAP Education Training Opportuitieshttp://www.sap.com/education/

SAP Service Marketplacehttp://service.sap.com/bpms/http://service.sap.com/Adobe/


Q&A

Questions?

Thank You !

Business Task Management in SAP NetWeaverSAP NetWeaver Technology MapSAP NetWeaver Technology MapBusiness Task Management is EvolutionaryWhat is the Current Situation for Managers? ChallengesBusiness Task Management DefinitionBusiness Task Management Goals Centralized vs. Decentrailized Process Control Centralized vs. Decentrailized Process ControlBusiness Task ManagementLifecycle of a TaskFunctional AreasHow do I Manage all my Work?Collaboration Tasks Wizard New TaskTasks in WorkflowsGuided Procedures and Composite ApplicationsSAP Interactive Forms by AdobeInteractive Forms Design Time and RuntimeExample That Uses all Components of Business Task ManagementAnd More: Event Resolution Task ContextEvent Resolution Task ContextDuet: Shopping Cart Approval (SRM)Service Orchestration With BPELBPEL Support in SAP EnvironmentBPEL4People Processes and Tasks Composition OptionsInterface of a Human Task: Web Service InterfacePeople Activities and TasksExample: Brochure Creation Process Business Task Management and BPEL4PeopleUWL ConnectorsStandard UI For Genric ActionsISVs: Third Party Integration in the UWLEg. Lotus Domino Integration (Courtesy of Konplan)Business Task Management - BenefitsSummaryQuestions?

Documents

Business Task Management in SAP NetWeaver