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Objectives of effective communication
• Define and understand communication and the communication process
• List and overcome the filters/barriers in a communication process
• Practice active listening
• Tips to improve verbal and non verbal communication
Four common ways we communicate
Spoken Word
Written W
ord
Visual Im
ages
Body Language
4 ways of communication
How do we understand Communication
Communication is the transmission
of an idea or feeling so that the
sender and receiver share the
same understanding.
Communication is not a mysterious process.
It takes place when the ideas from your mind are transferred to another’s
and arrive intact, complete, and coherent.
Process of communication
SENDER(encodes)
RECEIVER(decodes)
Barrier
Barrier
Medium
Feedback/Response
One-way communication
Communication types
Presentation by single personSpeech by a famous leader/teacher /persons etc.
Two-way
ONE TO ONE – TALK – SHARE
One to Many
1. One person addressing many people
2. Meeting of group discussion leader leadsPolitical meetings
3. Seminars etc.
COMMUNICATION COMPONENTS
Vocal communication
Verbal Communication
Non-verbal communication
Effective Communication Active
Listening
Eye contact
Posture
Simple language
Questioning skills
HELPFUL TIPS
Quicker problem solving
Better decision making
Steady work flowStrong business relations
Better professional image
How communication becomes a barriers
Distractions
Use of jargon
Poor listening skills
Cultural differences
Language differences
Emotions
Assumptions/Misconceptions
Inappropriate medium
Noise
Hearing V
s List
ening Hearing – Physical process, natural, passive
Listening – Physical as well
as mental process, active,learned process, a skill
Listening is hard.You must choose to participate in the process of listening.
Hearing
Choosing
Understanding
Responding
The reception of sound.
The act of choosing to focus attention on the message.
Deciding what the message means to you.
Your reaction to the message. It can be emotional and intellectual.
Process of listening
Definition of listening:It is a physical and psychological process that involves choosing to listen, understanding, and responding to symbolic messages from others.
Your knowledge, attitudes, values, beliefs and self-concept influences your perception.
You first respond emotionally, then intellectually. Then you decide how to respond.Your own needs,
interests, attitudes, and knowledge affects your choice to pay attention.
Not everyone hears the same way. Men actually prefer certain frequencies.
placating
filteri
ng
derailing
comparing
mind reading
rehearsing
dreamingsp
arringidentif
ying
judgingbeing right
BLOCKS TO LISTENING
• Never compare yourselfconstantly comparing yourself to the other person, checking to see if you measure up in terms of intelligence, wit, emotional stability, competence, or even level of suffering or children's achievements.
• Mind Readingwhat you think someone "really means" (based primarily on your own feelings, assumptions, or hunches) than to what he or she is actually saying.
• Rehearsingplanning your response to what someone is saying to you while the other person is still speaking.
• Filteringtuning out certain topics or you may hear only certain things and tune everything else out, any possible hint of unhappiness, no matter what he actually says.
You talk th
ey listen
• Judgingif you decide ahead of time that the other person is not worth hearing (because he or she is "stupid," "crazy,"'"hypocritical," or " immature"), and that you will therefore listen only in order to confirm your opinion.
• Dreamingyou pay only a fraction of your attention to the person talking; inside, your thoughts are wandering elsewhere.
• identifyingwhatever you hear from the other person triggers memories of your own similar experiences, and you can't wait to.jump into your own story.
• AdvisingJumping in with advice when the other person has barely stopped talking (or before)
Keen look on your communication
• SparringIf you listen only long enough to find something to disagree with, and then assert your position-—regardless of what the other person says.
• Being RightIf you want to prove that you're right or to avoid the suggestion that you're wrong— including lying, shouting, twisting the facts, changing the subject, making excuses, and accusing
• Derailingchanging the subject or make a joke whenever you become bored or uncomfortable with the conversation.
• Placatingbeing so concerned with being nice, agreeable, or liked that without really listening you agree with everything being said.
Be active and attentiveThe process of
recognizing, understanding, and
accurately interpreting communicated messages
and responding to spoken and/or nonverbal
messages.
Be a better listener
Don’t talk – listen.Don’t jump to conclusions.Listen between the lines.Ask questions/paraphrase.Don’t get distracted by the
environment.Keep an open mind.Be willing to listen to someone
else’s point of view and ideas.Provide feedback.Take advantage of your brain
power.
BE SMART IN YOUR VERBAL COMMUNICATION-TIPS
o Eliminate Noiseo Get Feedback – Verbal & Body Signals
o Speak Slowly & Rephrase your sentence
o Don’t Talk down to the other person
o Listen Carefully & Patiently
Body Language - Tips
Keep appropriate distance
Touch only when appropriate
Take care of your appearance
Be aware - people may give false cues
Maintain eye contactSmile genuinely
EXCELLENT COMMUNICATION SKILLS!
WILL MAKE YOU AS A BEST COMMUNICATOR
MAKE BEST OF YOUR COMMUNICATION SKILL TO MAKE YOUR WORK PLACE THE BEST
