BY LISA M. STARR WYNNE BUSINESS

Creating the Ideal Spa TeamStvaranje toplicama idealan tim

Why is Teamwork Important?

• Spa businesses are highly personal & relationship-driven

• Spa visits & treatments are OPTIONAL!!!

• Customer service leaders produce much higher ROI

• Leadership with clear vision & directi on

• Constant communicati on• Defi ned goals and

accountability

Culture Starts at the Top

Two Types of Customers

ExternalExchange money for

treatmentsInternal

Exchange time for money

Inspired Teamwork!

Your Goal

Great Staff are Created!

Set Clear Expectations Detailed, written position

descriptions In-depth interview process

First Interview Second interview, more in-depth Practical audition, staged as a real-

world spa treatment

Team Culture Creation

Orientation Introduction to written

support Mentor or buddy system

Provide Accountability Link staff rewards &

recognition to desired resultsPrepare to Nurture

Support Documentation• Employee Handbook• Operations Manuals• Position Descriptions – for

everyone!• Interview Templates• Audition Processes• Orientation Guidelines• Training Timeline• Treatment Protocols

Leader Responsibilities

Frequent staff interactions Catch them doing something right

Individual monthly meetings Focus on goals and achievements

Continuous dialogue Informal & anonymous feedback Annual in-depth written survey Guest feedback

Career ManagementSupport their passionProvide annual education budgetLife Skills Training; sales,

communications, stress-managementCompensation plans that promote

career growthContests and sales promotions

Trips to other salons and spas Training Motivational speakers

Celebrate Pride & Ownership

If Employee Engagement is your #1 Priority:Less staff turnoverShorter training timelinesFewer guest complaintsBetter job satisfactionHigher client retention & loyaltyImproved financial results

Thank you!Hvala vam!

Lisa Starr

wynnebusiness.comlstarr@wynnebusiness.com

Spa-booker.com/blog@StarrTalk

Creating the Ideal Spa Team