KEVIN EDWARD CABRAL KEVIN EDWARD CABRAL 100 Raglan Road Kingston, ON Home Phone (613) 549-8327 Cellular Phone (343) 364-7117 [email protected] Customer Service * Sales SUMMARY OF QUALIFICATIONS Highly driven, motivated customer service professional with over 7 years’ experience in a variety of work environments. Strength in building strong customer relations, facilitating return business. Attentive to detail while working quickly, never compromising the bottom line. Able to prioritize tasks, effectively organize workflow, and manage jobs through to completion. Consistently strive to do the best job possible, always giving 100% effort. Excellent interpersonal skills and communication abilities and effective problem solving skills Trilingual; speak/read/write in English, Portuguese and Spanish RELATED EMPLOYMENT EXPERIENCE Front Desk Clerk, Hilltop Motel, Kingston, ON 2013-2015 Answered incoming calls and provided office support services Welcomed guests with warm greetings and responded to their queries and requests Verified pre-registrations; assigned rooms; obtained information and signatures; issued door cards and assisted guests in the completion of forms Managed to orient guests for use and availabilities of varied facilities both at the Inn and within the community Issued room keys, computed charges for guests checking out, received payment and rendered receipts Shipper and Receiver/Sales, Better Bath by Design, Kingston, ON 2010-2012 Performed shipping and receiving duties and maintained a positive and clean work environment Sold bathroom appliances, successfully exceeding customer expectations Answered incoming calls in a professional manner Conference Operator, Intercall Canada, Kingston, ON 2008-2010 Answered incoming calls, joining business associates into their conferences Able to problem solve and operate computers proficiently Maintained a positive and professional working environment Spoke fluently to customers in English, Portuguese and Spanish Sales Associate/Photo Lab Technician, Japan Camera, Kingston, ON 2007 - 2008 Sold cameras and other photography-related equipment Took passport photos, printed customers’ orders and assisted shoppers with purchasing decisions Ensured store was esthetically pleasing, neat and organized

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KEVIN EDWARD CABRALKEVIN EDWARD CABRAL 100 Raglan Road Kingston, ON Home Phone (613) 549-8327 Cellular Phone (343) [email protected]

Customer Service * SalesSUMMARY OF QUALIFICATIONS

Highly driven, motivated customer service professional with over 7 years’ experience in a variety of work environments.

Strength in building strong customer relations, facilitating return business. Attentive to detail while working quickly, never compromising the bottom line. Able to prioritize tasks, effectively organize workflow, and manage jobs through to

completion. Consistently strive to do the best job possible, always giving 100% effort. Excellent interpersonal skills and communication abilities and effective problem solving

skills Trilingual; speak/read/write in English, Portuguese and Spanish

RELATED EMPLOYMENT EXPERIENCE

Front Desk Clerk, Hilltop Motel, Kingston, ON 2013-2015

Answered incoming calls and provided office support services Welcomed guests with warm greetings and responded to their queries and requests Verified pre-registrations; assigned rooms; obtained information and signatures; issued

door cards and assisted guests in the completion of forms Managed to orient guests for use and availabilities of varied facilities both at the Inn and

within the community Issued room keys, computed charges for guests checking out, received payment and

rendered receipts

Shipper and Receiver/Sales, Better Bath by Design, Kingston, ON 2010-2012

Performed shipping and receiving duties and maintained a positive and clean work environment

Sold bathroom appliances, successfully exceeding customer expectations Answered incoming calls in a professional manner

Conference Operator, Intercall Canada, Kingston, ON 2008-2010

Answered incoming calls, joining business associates into their conferences Able to problem solve and operate computers proficiently Maintained a positive and professional working environment Spoke fluently to customers in English, Portuguese and Spanish

Sales Associate/Photo Lab Technician, Japan Camera, Kingston, ON 2007 - 2008

Sold cameras and other photography-related equipment Took passport photos, printed customers’ orders and assisted shoppers with purchasing

decisions Ensured store was esthetically pleasing, neat and organized

Sales Associate, The Source by Circuit City, Kingston, ON 2007

Provided specific information to customers on various types of electronics Became familiar with current and newly-released products in order to provide thorough

and informative customer service