Can-Go Team Porject

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    Final Analysis and Observations for CanGo

    Project Team

    Table of Contents

    Overview .................................................................................................................................................. 1

    SWOT Analysis ........................................................................................................................................ 2

    Human Resources ..................................................................................................................................... 3

    New Idea Process...................................................................................................................................... 4

    Nonfinancial Goals ................................................................................................................................... 4

    One year .................................................................................................................................................... 4

    Customer Service ...................................................................................................................................... 4

    Orders ....................................................................................................................................................... 4

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    Easy Find .................................................................................................................................................. 5

    Developing relationships .......................................................................................................................... 5

    Enhance relationships ............................................................................................................................... 5

    Branding ................................................................................................................................................... 5

    Social Media Plan ..................................................................................................................................... 5

    Two year ................................................................................................................................................... 6

    Strengthen Relationships .......................................................................................................................... 6

    Introduce a New Service ........................................................................................................................... 6

    Selling New Services ................................................................................................................................ 6

    Five Year .................................................................................................................................................. 7

    Broaden a Geographic Base ..................................................................................................................... 7

    Knowledge of Merchandise/Products ....................................................................................................... 7

    Understanding the Competition ................................................................................................................ 7

    Competitive Advantage ............................................................................................................................ 8

    Product Perks ............................................................................................................................................ 8

    Outstanding Customer service .................................................................................................................. 8

    Advertising ............................................................................................................................................... 8

    Competitor Analysis ................................................................................................................................. 9

    Marketing Statistics 2010 ....................................................................................................................... 11

    Inventory Control ................................................................................................................................... 12

    Conclusion .............................................................................................................................................. 13

    References .............................................................................................................................................. 14

    Appendix 1-7 .......................................................................................................................................... 16

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    1

    Overview

    This report will touch on several areas within your organization we found needing

    revising. We have narrowed this down to those we feel are in need of immediate attention. Our

    project team has created a mission and vision statements along with an overview of the strengths,

    weaknesses, opportunities and threats to your entity and an updated gaming logo. We will delve

    into your Human Resources department and move on to marketing strategy and demographics,

    and finally financials and risk management.

    Currently Elisabeth Barret is the Chief Executive Officer (CEO) and founder of CanGo

    which is an internet retailer that began in 1996. CanGo is leasing a warehouse in Kingston, New

    York and at this time sells books, magazines, movies, music and games, as well as

    manufacturing MP3 players and acquired WebJouster in an attempt to venture into online

    gaming in July 2000. As a quick review the only area CanGo is turning a profit is in their book

    sales division. The public offering of stocks was set for April 2000 and with that Initial Public

    Offering (IPO) it has raised one-hundred thirty million at its release. Shortly thereafter stocks

    did not do as well with the release of the online gaming sector.

    Coast to Coast Managerial Experts aim is to have CanGo stand apart from its

    competitors. This report will show how this can be accomplished by improving some key areas

    of your business. Your organization does not have a mission or a vision statement. The

    strategic focus and plan for CanGo will be needed to help with the step up to the next level. This

    will encompass the mission statement which we have created:

    Our mission at CanGo is to provide entertainment for all individuals with inspiring

    books, a variety of movies and creative gaming for fun and friendly competition.

    A long-term vision statement has been added to compliment the new mission statement.

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    In the future, CanGos vision is to continue providing entertainment and growth through

    technology and to become internationally known for all of its products while ensuring a

    positive public image.

    We have also added to your already famous logo for your expansion into the gaming

    industry. This new addition will show the consumer the known integrity of CanGo while

    branching into this new area. (Appendix 1)

    SWOT Analysis

    Coast to Coasts SWOT Analysis (strengths, weaknesses, opportunities, and threats)

    Strengths

    Large well know company with identifiable logo Great mission and vision statementsif our company is hired

    Coast to Coast Managerial Experts

    Financially stable

    Weaknesses

    Competition

    New unknown product

    No association with a know character or movie

    Human Resourcesrecognized holidays

    Opportunities

    Bringing a new product into the gaming industry

    Diverse market

    National and Global

    Coast to Coast Managerial Experts

    Threats

    Competition Shippingbad reputation from previous years

    National and Global competition

    The recognized holidays can have a detrimental impact on the bottom line

    The strengths can be made stronger, weaknesses can be cultivated and your company can

    take more advantage of its opportunities. Knowing the threats is half the battle as this awareness

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    can help to overcome these threats with good strategic actions. This knowledge will lead to a

    more successful business over your competitors.

    Human Resources

    One of the glaring issues noted was the fact that the employees do not seem to be

    properly classified within their positions. While much of the personnel have the credentials to

    work in a business environment, they are not placed in the departments where they have the most

    potential for success. To maximize the highest potential for CanGo, we have put together an

    outline for a Compensation and Job Classification Program which also includes the process for

    determine a hybrid job for those wearing many hats. This will assist in developing job

    descriptions, benchmarking pay ranges and opportunities for promotions.

    (Appendix 2, Appendix 3)

    Another issue noted is the Holiday observances. In an attempt to provide optimal benefits

    CanGo is affording the staff ten observed holidays while leaving the largest grossing shopping

    days of the year for a retail business unattended. For example:

    Christmas Eve (last minute rush)

    Day after Thanksgiving (also known as Black Friday)

    Presidents Day (often a major sales day)

    These money making sales days require their best customer service staff to handle the large

    volume of orders which will enhance the bottom line.

    If CanGo wants to entice skilled employees and to offer ten days off the entity can offer

    alternatives and allow for personal days (two at the most) to be taken at leisure.

    (Appendix 4)

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    New Idea Process

    CanGo does not have a process for voicing and reviewing new ideas. Encouraging input

    from employees is crucial to the success of any business. The staff should have the proper

    channels to have their ideas recognized. We have created a document we named the Eureka

    form as in, Eureka, Ive got an idea! The employee notes the idea and submits the form to

    bring it to fruition. It is then submitted to a manager for review and it goes up the chain from

    there. If the idea is chosen, it goes through a more formal process to decide how it will work

    best, such as a design review. It is recommended that management sets goal for submission of

    these forms, such as one a month. (Appendix 5)

    Nonfinancial Goals

    One year

    Customer Service

    CanGo has had an issue with maintaining its customer service and has received multiple

    complaints against them. The next step would be to offer education and training to the customer

    service representatives to ensure better service. Answering the phone promptly, keeping a

    positive attitude when handling an irate customer, giving speeding and correct information about

    the products and services in a timely manner.

    Orders

    To fix the problem of CanGos late order arrivals, back ordering issues and finding

    desired merchandise for the customers, a new system has to create for these orders. A special

    division of customer service representatives should handle these problems with immediate

    attention. Contacting the customer, fixing the order problem, offering other incentives for the

    mistake as well to guarantee the customer they will receive the product they have ordered.

    Making sure that the customer is happy with the solution to this problem will be a top priority.

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    Easy Find

    A sister website should be created from CanGos online gaming/merchandise website.

    This website would be able to provide information about items that were purchased. After

    purchasing products, customers will receive a tracking number to trace when the product has

    been shipped, at what points it will stop and arrival time as to when it will deliver directly to

    their door. This information can also be accessed through CanGos customer service team as

    well.

    Developing relationships

    By developing relationships with competitor, this can lead to teaming up with marking

    and advertising of certain products. This could also help the company gain insider information as

    to what company is releasing certain products and how CanGo can make its next decision in their

    products, specialty items being released and promotional products.

    Enhance relationships

    Use major events to advertise CanGos name and logo. For example: gaming

    tournaments for video games, sponsoring Nascar Motocross, College Bowl games, Olympic

    athlete or team. CanGo not only selling gaming products but books and magazines as well that

    may feature these events.

    Branding

    Create brand awareness by using our logo, positioning statement and theme whenever

    possible and in the correct format. Promote your organization in positive and memorable ways.

    Maintain brand, logo and message consistency.

    Social Media Plan

    Create a strong social media presence for CanGo by building and maintaining a LinkedIn

    presence, creating a Face book page or establishing a Twitter account.This can then decide how

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    many connections, fans or followers you'd like to have by a specific date, making measuring this

    objective for marking easy and consistent. Using the internet with their website or purchasing

    banners to put on other well known pages such as Facebook, yahoo, Google, ask.com and

    Twitter will grab the consumers attention along with sweetening the purchase with special

    discounts.

    Two year

    Strengthen Relationships

    CanGo will need to focus on bring in new customers while maintain the current

    relationship with previous and consistent customers. Focusing on the new products, creating a

    superior customer service experience and giving incentives to customers or companies that have

    been with the CanGo for a period of time would strengthen relationships.

    Introduce a New Service

    Creating new services and keeping up with competitors in the new market is imperative

    and ensuring CanGos products go above and beyond the competitors when it comes to 100%

    stakeholder satisfaction. Branching off into new divisions of electronics such as computers,

    IPods, MP3 players and other specialty items will enhance the profits.

    Selling New Services

    CanGo is offering the online gaming service that is appealing to all ages. Making sure

    that the service is offered to the right people who would be interested and selling the product

    should be a definite focus. Any other products or warranties with these products should be

    offered as well to keep the customers happy with the many services CanGo has to offer.

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    Five Year

    Change a perception of a firm by its marketconsider looking into another area of the

    market such as combining a product with another company or seeing their products in big box

    electronic stores which will keep the customers and competitors on edge not knowing what to

    expect for the company.

    Broaden a Geographic Base

    Consider marketing out of the United States and taking the products over to Canada and

    the U.K. Making the name on CanGo known around the world for the products, online gaming,

    DVDs and books. Start out small then expand when the demand grows in other countries. CanGo

    will provide an arrangement of options for purchasing their products; the first option will be

    from manufacture to consumer; the customer will be afforded the opportunity to order products

    or purchase gaming points through the CanGo.com website. Another comes from manufacturer

    to retailer to consumer; CanGo should offer their product to retailers like Best Buy and Game

    Stop. The last choice of distribution would be Manufacturer to wholesaler to retailer to

    consumer. Marketing and sales will be buying CanGos products for the retailer and selling these

    items to the consumers.

    Knowledge of Merchandise/Products

    Understanding what the merchandise and products and what they used to be till now.

    Knowing the advancements and continuing to think of creative ideas for the company and the

    constantly changing products.

    Understanding the Competition

    More experienced staff will be able to compare the competitors to CanGo. This would

    help them able to predict and contemplate the competitors next move as a company. Focusing

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    on their products and having a good understanding as to what is to be expected. Having

    experience and bring it the new and creative ideas for CanGo.

    Competitive Advantage

    Product Perks

    We have noticed that CanGo is having issues with marketing their products they need to

    show ways to market the name, products and provide excellent customer service in the process:

    CanGo is offering an arrangement of products that reflect the electronic and social media world.

    Ranging from Movies, DVDs to books and Magazines and now the latest project of gaming and

    online gaming. When purchasing with CanGo the company offers: Top of the line DVD/Blu

    Ray Quality; earliest releases of video games. The customer will find only the latest and most

    recent articles. Warranties will come with all products sold with the exception of the books and

    Magazines. CanGo will offer 90 day money back guarantees with the receipt of purchase if the

    customer is not 100% satisfied.

    Outstanding Customer serviceIf a customer is in need of assistance he or she can call the hotline and a customer

    advocate will be more than happy to assist. 1-800 hotlines will be available 24/7 to assist

    consumers.

    Advertising

    Using the internet with their website or purchasing banners to put on other well known

    pages such as Facebook, yahoo, Google, ask.com and Twitter will grab the consumers attention

    along with sweetening the purchase with special discounts. Running short commercials on the

    television that will catch the watchers attention and get them thinking about purchasing

    electronics and exploring the world of online gaming. A short advertisement with a catchy tune

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    on the radio will target the younger players and inspire a purchase. Many prefer reading the

    newspapers, magazines, and clipping coupon thus this type of advertising space would prove

    profitable when trying to bring grandparents into the online gaming loop. The child mentions a

    game; the elder recalls the statement and make the call or online contact to purchase the item.

    Make CanGo a well know company while driving by placing eye catching information on

    billboards. This triggers an impulse buy while on the road to keep the kids quiet for the long

    journey. Offering promotional and special offers on different DVDs/games, for free test trials,

    coupons and other and discounts to for CanGos customers is another avenue to pursue.

    Competitor Analysis

    Wal-Mart Stores, Inc. branded as Wal-Mart since 2008 and Wal-Mart before then, is an

    American multinational retailer corporation that runs chains of large discount department stores

    and warehouse stores (Thompson, 2008). The company is the world's 18th largest public

    corporation, according to the Forbes Global 2000 list, and the largest public corporation when

    ranked by revenue. It is also the biggest private employer in the world with over 2 million

    employees, and is the largest retailer in the world. The company is controlled by the Walton

    family which owns 48% stake in Wal-Mart (Thompson, 2008).

    Target Corporation, doing business as Target, is an American retailing company

    headquartered in Minneapolis, Minnesota. (Grant, 1999) It is the second-largest discount retailer

    in the United States, behind Wal-Mart. The company is ranked at number 33 on the Fortune 500

    as of 2010 and is a component of the Standard & Poor's 500 index (Grant, 1999). Its bulls-eye

    trademark is licensed to Wesfarmers, owners of the separate Target Australia chain.

    Best Buy Co., Inc. is an American specialty retailer of consumer electronics in the United

    States, accounting for 19% of the market. It also operates in Mexico, Canada & China (Rhodes,

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    2010`). The company's subsidiaries include Geek Squad, Cinema Now, Magnolia Audio Video,

    Pacific Sales, and, in Canada operates under both the Best Buy and Future Shop label. Together

    these operate more than 1,150 stores in the United States, Puerto Rico, Canada, China, and

    Mexico. On March 9, 2009, Best Buy became the largest electronics retail store (online and

    bricks and mortar) in the eastern United States (Rhodes, 2010`).

    Best Buy exclusive brands:Insignia - Focuses on discount electronic equipment such as HDTVs, Blu-rayplayers, home theater systems, and digital imaging and GPS devices (Rhodes,2010`). It's the company's signature house brand that competes with more wellknown brand names.Rocket Fish Gaming (Rhodes, 2010`). - Gaming Division of Rocket Fish

    Fry's Electronics is a big-box store and retailer of software, consumer electronics,

    computer hardware, with in store computer repair and custom computer building services and

    household appliances with a chain of superstores headquartered in Silicon Valley (Johnson,

    2011). Starting with one store located in Sunnyvale, California; by 2008 the chain posted sales of

    $2.4 billion and operated 34 stores in nine states (Johnson, 2011).

    GameStop Corporation is an American video game and entertainment software retailer.

    The company, whose headquarters is in Grapevine, Texas, United States, operates 6,500 retail

    stores throughout the United States (Seitz, 2004). The company operates retail stores under the

    names GameStop, EB Games, Babbage's, Software ETC, Micro mania, Movie Stop, Planet X

    and FuncoLand. In addition, the company runs three e-commerce websites (GameStop.com,

    EBgames.com and ImpulseDriven.com), Flash game site Kongregate, Jolt Online Gaming, and

    Game Informer magazine, GameStop's proprietary video and computer game publication. In

    addition to video and computer games, GameStop sells magazines, strategy guides, and other

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    related merchandise. In the fiscal year ending May 2010, 48.1% of GameStop's profits came

    from the sale of used video game products (Seitz, 2004).

    After reviewing the top five gaming sites listed to see what games are played the most.

    In doing this, they will know This will give us some insight as towhat games to offer on our

    gaming site as well as our own software.

    The chart focuses on games to be played on 3DS for their global market as well as Japan,

    Xbox 360 for their North America market and PS3 for their Europe market.

    If CanGo considers the console market they should include the Wii, Xbox 360 and PS3 as

    their choices as well as these are also the top playing games per the weekly average statistics.

    Marketing Statistics 2010

    The online gaming market is worth $15 Billion

    20 million players spent 17 billion hours on Xbox Live

    40 million registered PlayStation Network accounts

    Weekly average time spent playing in the US in 2010

    o 7.3 hours on Xboxo 6.6 hours on PC

    o 5.8 hours on PS3

    Top 5 gaming sites visited in 2010

    o Pogo.com

    o Real Arcade

    o Big Fish Games

    o Game Tap

    o Disney

    Top 5 Consoles in 2012o 3DS15.8 million

    o Wii95.0 million

    o Xbox 36064.5 million

    o PS361.4 million

    o PS Vista0.5 million

    The top games they should focus on are the Wii and Xbox 360 and maybe even the PS3.

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    Games played Globally in 2012

    Platform N. America Europe Japan Global

    3DS 90,309 76,116 88,730 277,089

    PS3 64,675 90,108 21,906 204,524

    Xbox 360 100,402 52,717 1,075 68,441Wii 55,695 40,465 9,620 119,007

    PSP 11,980 21,501 15,687 64,071

    DS 28,708 24,651 1,870 63,975

    PS Vista n/a n/a 18,636 21,618

    Top Game Played in Local Second Top Game Played in Local

    These statistics show the gaming industry growing nationally and globally and breaking

    into the market at this time based on the popularity of the competitors if a great marketing

    strategy is in place the company should thrive.

    Inventory Control

    Making the company more visible on the internet will improve inventory turnover

    resulting in more products sold. CanGos short- and long-terms goals to decrease its inventory

    by 1% in the next year, 3% the next 2 years and 5% the next 5 years are doable. These goals will

    improve each time we surpass a milestone during the course of this eighteen month rehabilitation

    project.

    To make your company visible on the internet is the use of pay-per-click. The company

    will pay a small fee to have your information appear at the top of a web page when potential

    customers use search engines to find an item. One could be looking for CanGo Software thus the

    company will pay 15 when consumers click on your website searching for a product. The

    advantage is the company just spent 15 to make $50 and will only be charged when a potential

    customer actually clicks the website when they do an internet search for a CanGo item

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    Investigating computers showed the most compatible laptops for gaming which are Acer

    Aspire Timeline X and the Dell Inspiron. Forming an alliance with one or more of these entities

    could prove profitable contracting one of your games as software installed on their computer

    with a 30-day free trial.

    CanGos current Assets are about five times its Current Liabilities. This means your

    company has finances available to invest in more assets. The company could now invest in an

    Automated Storage Retrieval System (ASRS) which would be an additional asset to your

    organization.

    Conclusion

    This report is based on the information we have collected while speaking with all

    stakeholders inclusive of employees, vendors, and customers. We have toured your facility and

    have every reason to believe we will be an asset in bringing CanGo to a higher ranking. We look

    forward to working with you and using our expert skills to get the company ready for success.

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    References

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    Rhodes, J. (2010`, April 21).Best buy co., inc. Retrieved (2012, January 30) from

    http://www.hoovers.com/company/Best_Buy_Co_Inc/rftfsi-1.html

    Seitz, P. (2004, November 29). GameStop corp. - company profile, information, business

    description, history, background information on GameStop corp. Retrieved (2012, January 31)

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    (n.d.).Retrieved on 1/31/2012 fromhttp://www.wdef.com/news/story/Marketplace-Fairness-Act-Would-Force-Online/QK8KFUHC-ECLVDmOfh38mg.cspx

    http://www.referenceforbusiness.com/history2/50/Target-Stores.htmlhttp://www.referenceforbusiness.com/history2/50/Target-Stores.htmlhttp://biz.yahoo.com/ic/40/40949.htmlhttp://biz.yahoo.com/ic/40/40949.htmlhttp://biz.yahoo.com/ic/40/40949.htmlhttp://www.hoovers.com/company/Best_Buy_Co_Inc/rftfsi-1.htmlhttp://www.hoovers.com/company/Best_Buy_Co_Inc/rftfsi-1.htmlhttp://www.referenceforbusiness.com/history2/17/GameStop-Corp.htmlhttp://www.referenceforbusiness.com/history2/17/GameStop-Corp.htmlhttp://walmartstores.com/AboutUs/http://walmartstores.com/AboutUs/http://www.gamestop.com/http://www.gamestop.com/http://www.gamestop.com/http://games.yahoo.com/blogs/plugged-in/five-great-laptops-gaming-000924581.htmlhttp://games.yahoo.com/blogs/plugged-in/five-great-laptops-gaming-000924581.htmlhttp://games.yahoo.com/blogs/plugged-in/five-great-laptops-gaming-000924581.htmlhttp://games.yahoo.com/blogs/plugged-in/five-great-laptops-gaming-000924581.htmlhttp://www.nintendo.com/countryselectorhttp://www.nintendo.com/countryselectorhttp://www.nintendo.com/countryselectorhttp://www.nintendo.com/countryselectorhttp://www.nintendo.com/countryselectorhttp://www.nintendo.com/countryselectorhttp://us.playstation.com/psvita/?CMP=NGPE3GOOGSEMhttp://us.playstation.com/psvita/?CMP=NGPE3GOOGSEMhttp://us.playstation.com/psvita/?CMP=NGPE3GOOGSEMhttp://www.xbox.com/en-US/http://www.xbox.com/en-US/http://www.xbox.com/en-US/http://www.wikinvest.com/stock/Gamestop_(GME)http://www.wikinvest.com/stock/Gamestop_(GME)http://www.wikinvest.com/stock/Gamestop_(GME)http://www.isuppli.com/Media-Research/MarketWatch/Pages/GameStops-Digital-Strategy-Boosted-by-Acquisitions.aspxhttp://www.isuppli.com/Media-Research/MarketWatch/Pages/GameStops-Digital-Strategy-Boosted-by-Acquisitions.aspxhttp://www.isuppli.com/Media-Research/MarketWatch/Pages/GameStops-Digital-Strategy-Boosted-by-Acquisitions.aspxhttp://www.isuppli.com/Media-Research/MarketWatch/Pages/GameStops-Digital-Strategy-Boosted-by-Acquisitions.aspxhttp://seekingalpha.com/article/288369-gamestop-s-ceo-discusses-q2-2011-results-earnings-call-transcripthttp://seekingalpha.com/article/288369-gamestop-s-ceo-discusses-q2-2011-results-earnings-call-transcripthttp://seekingalpha.com/article/288369-gamestop-s-ceo-discusses-q2-2011-results-earnings-call-transcripthttp://seekingalpha.com/article/288369-gamestop-s-ceo-discusses-q2-2011-results-earnings-call-transcripthttp://www.marketwatch.com/story/gamestop-reports-third-quarter-2011-financial-results-2011-11-17http://www.marketwatch.com/story/gamestop-reports-third-quarter-2011-financial-results-2011-11-17http://www.marketwatch.com/story/gamestop-reports-third-quarter-2011-financial-results-2011-11-17http://www.marketwatch.com/story/gamestop-reports-third-quarter-2011-financial-results-2011-11-17http://www.hoovers.com/industry/internet-mail-order-retail/1547-1.htmlhttp://www.hoovers.com/industry/internet-mail-order-retail/1547-1.htmlhttp://www.hoovers.com/industry/internet-mail-order-retail/1547-1.htmlhttp://www.hoovers.com/industry/internet-mail-order-retail/1547-1.htmlhttp://www.wdef.com/news/story/Marketplace-Fairness-Act-Would-Force-Online/QK8KFUHC-ECLVDmOfh38mg.cspxhttp://www.wdef.com/news/story/Marketplace-Fairness-Act-Would-Force-Online/QK8KFUHC-ECLVDmOfh38mg.cspxhttp://www.wdef.com/news/story/Marketplace-Fairness-Act-Would-Force-Online/QK8KFUHC-ECLVDmOfh38mg.cspxhttp://www.wdef.com/news/story/Marketplace-Fairness-Act-Would-Force-Online/QK8KFUHC-ECLVDmOfh38mg.cspxhttp://www.wdef.com/news/story/Marketplace-Fairness-Act-Would-Force-Online/QK8KFUHC-ECLVDmOfh38mg.cspxhttp://www.hoovers.com/industry/internet-mail-order-retail/1547-1.htmlhttp://www.hoovers.com/industry/internet-mail-order-retail/1547-1.htmlhttp://www.marketwatch.com/story/gamestop-reports-third-quarter-2011-financial-results-2011-11-17http://www.marketwatch.com/story/gamestop-reports-third-quarter-2011-financial-results-2011-11-17http://seekingalpha.com/article/288369-gamestop-s-ceo-discusses-q2-2011-results-earnings-call-transcripthttp://seekingalpha.com/article/288369-gamestop-s-ceo-discusses-q2-2011-results-earnings-call-transcripthttp://www.isuppli.com/Media-Research/MarketWatch/Pages/GameStops-Digital-Strategy-Boosted-by-Acquisitions.aspxhttp://www.isuppli.com/Media-Research/MarketWatch/Pages/GameStops-Digital-Strategy-Boosted-by-Acquisitions.aspxhttp://www.wikinvest.com/stock/Gamestop_(GME)http://www.xbox.com/en-US/http://us.playstation.com/psvita/?CMP=NGPE3GOOGSEMhttp://www.nintendo.com/countryselectorhttp://www.nintendo.com/countryselectorhttp://games.yahoo.com/blogs/plugged-in/five-great-laptops-gaming-000924581.htmlhttp://games.yahoo.com/blogs/plugged-in/five-great-laptops-gaming-000924581.htmlhttp://www.gamestop.com/http://walmartstores.com/AboutUs/http://www.referenceforbusiness.com/history2/17/GameStop-Corp.htmlhttp://www.hoovers.com/company/Best_Buy_Co_Inc/rftfsi-1.htmlhttp://biz.yahoo.com/ic/40/40949.htmlhttp://www.referenceforbusiness.com/history2/50/Target-Stores.html
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    (n.d.).Retrieved on 1/31/2012 fromhttp://www.computerworld.com/s/article/47655/Laws_apply_equally_to_Internet_sales_advertising

    (n.d.).Retrieved on 1/31/2012 from

    http://dev.bizstats.com/net-profit-risk/retail-7.0000/sporting-goods-hobby-book-music-stores-7.0900/show

    http://www.computerworld.com/s/article/47655/Laws_apply_equally_to_Internet_sales_advertisinghttp://www.computerworld.com/s/article/47655/Laws_apply_equally_to_Internet_sales_advertisinghttp://www.computerworld.com/s/article/47655/Laws_apply_equally_to_Internet_sales_advertisinghttp://dev.bizstats.com/net-profit-risk/retail-7.0000/sporting-goods-hobby-book-music-stores-7.0900/showhttp://dev.bizstats.com/net-profit-risk/retail-7.0000/sporting-goods-hobby-book-music-stores-7.0900/showhttp://dev.bizstats.com/net-profit-risk/retail-7.0000/sporting-goods-hobby-book-music-stores-7.0900/showhttp://dev.bizstats.com/net-profit-risk/retail-7.0000/sporting-goods-hobby-book-music-stores-7.0900/showhttp://dev.bizstats.com/net-profit-risk/retail-7.0000/sporting-goods-hobby-book-music-stores-7.0900/showhttp://www.computerworld.com/s/article/47655/Laws_apply_equally_to_Internet_sales_advertisinghttp://www.computerworld.com/s/article/47655/Laws_apply_equally_to_Internet_sales_advertising
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    Appendix 1

    CanGo Logo

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    Appendix 2

    Hybrid/Best Fit Job Classification Guidelines for CanGo

    Business Objectives Ensure all employees are properly classified.

    When to Use

    When an individuals role matches to multiple jobs,

    none of which constitutes a full time assignment.

    Steps in the Process Determine Assignment

    Conduct a review of the organizations structure

    and the incumbent's roles and responsibilities.

    1. Identify the appropriate job function

    Determine the job in which the incumbent

    spends the highest percent of his time OR wherethey are making their most significant

    contributions to the business

    Identify which function the job belongs to

    2. Identify an appropriate job level; entry, career,

    expert

    Refer to the factors such as Level Definitions,

    General Descriptors, Knowledge etc to select

    the employees level

    For classification into the Expert and Master job

    levels, a key consideration is whether there isa business need for this level of work to be

    performed. Incumbent education/experience alone

    are not sufficient to warrant a move to one of

    these levels

    4. Classify the employee, submit to Human

    Resources

    CanGo Standards & Guidelines Only evaluate duties which constitute 20%

    or greater of the time spent

    Exclude duties that are not standard to the

    position (e.g., the employee may do.)

    Performing multiple jobs doesnt

    necessarily justify moving the incumbent

    to the next level

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    Key Questions 1. What is the primary nature of the work

    performed within the overall department?

    2. How and where has this work been

    performed before?

    3. What is the relationship of this job to other

    jobs in the department?

    4. How much overlap is there with other jobs

    in the department?

    5. If there is a large overlap, what are the job

    classifications being used for those

    positions?

    6. What are special skills and knowledge

    critical to the position?

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    Appendix 3

    Objectives of a compensation program are:

    To ensure that compensation programs and tools provide managers the ability to attract, retain,

    develop and reward employees based on performance.

    Job Classification Program:

    Need Job Descriptions

    Job Descriptions should be generic for benchmarking pay purposes

    Format and content information is needs to be consistent

    All jobs must have a descriptionCommon issues with a Job Classification Program:

    Employees can be misclassified due to out-of-date descriptions, must get them in

    place and keep them current Managers select job classifications based on pay range vs based on the job content

    Employees do not have defined career pathsthis is imperative to CanGos success inexpanding

    Recruiting tools are lacking. CanGo needs accurate job descriptors for posting and payranges for offers

    Pay ranges can be out of date. CanGo needs to keep up with salary surveys to ensure thisdoesnt happen

    Managers are not confident that they are paying stellar performers adequately

    How to Properly Benchmark Pay

    Participate in premier surveys including Hewitt, Towers Perrin, Mercer, Watson Wyatt,GATX and Radford

    Analyze market data based on industry cuts and geography locations

    Develop competitive pay ranges for CanGo

    Do an annual review of pay ranges

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    Appendix 4

    Industry Analysis for CanGo

    Top 5 Companies Globally

    Company Sales Location

    Amazon.com, Inc. 34,204.00M Seattle, WA

    Liberty Media Corp. 10,084.00M Englewood, CO

    Rakuten, Inc. 3,233.35M Tokyo, Japan

    Shop Direct Home Shopping Limited 2,006.59M Liverpool, United Kingdom

    SENSHUKAI CO., LTD. 1,678.17M Osaka, Osaka

    Industry Codes

    SIC: 5961

    NAICS: 454111, 454113

    Industry Indicator

    Total US consumer spending, an indicator of internet and catalog sales, rose 2.5 percent,

    primarily from nondurable goods expenditures, in November 2011 compared to the same

    month in 2010.

    The industry leader is Amazon.com, Inc. topping the sales charts with 34,204 million

    The Internet and mail-order retail industry in the US includes 16,000 companies withcombined annual revenue of about $235 billion.

    The top 50 companies account for about 60 percent of industry revenue

    There has been a major shift from catalog sales to internet sales, making CanGo a prime

    candidate coming to a peak at the perfect time

    Government Regulations

    A US Senate bill aimed at collecting online sales taxes is gaining support from retailers,

    including onetime critic Amazon. The Marketplace Fairness Act would allow states to collect

    sales tax from online purchases.

    FTC has gotten involved in making internet sales safe for consumers. A list of these regulations

    can be found in their Dot Com Disclosure Handbook. Here is a breakdown of the things it

    covers:

    Place disclosures near - and, when possible, on - the same screen as the claims they

    qualify.

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    Use text or visual cues to encourage consumers to scroll down a Web page when it's

    necessary to view a disclosure.

    Display disclosures prior to a purchase, but recognize that placement limited to only the

    order page may not always work.

    Review the entire ad to ensure that other elements - test, graphics, hyperlinks or sound -

    don't distract attention from the disclosure.

    Repeat disclosures on lengthy Web sites and when repeating claims, as needed.

    Display disclosures for a sufficient length of time for consumers to notice, read and

    understand them.

    Use clear language and syntax so that consumers understand the disclosures.

    Net Profit Risk

    Industry - Sporting goods, Hobby, Book, Music stores (Sole Prop Average Financial Ratios as of2008)

    Profitable Sole Proprietorships 41.01%

    Non-Profitable Sole Proprietorships 58.99%

    Income Among Profitable Sole Proprietorships 72.77%

    Income Among Non-Profitable Sole Proprietorships 27.23%

    Average Net Profit 1.65%

    Appendix 5

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    General Requirements Max Points Allowed Points Scored

    Are the following included in the suppliers

    quality program?

    Management Responsibility 5

    Facilities, Equipment, Work Environment 5

    Sales and Order Processing 5

    Production 5

    Purchasing 5

    Receiving 5

    Control of Documents 5

    Control of Records 5

    Delivery 5

    Personnel Competence and Skill 5

    Corrective and Preventive Action 5

    Customer Satisfaction 5

    Documentation Requirements Max Points Allowed Points ScoredDoes documentation include statements of

    Quality Policy and Quality Objectives as

    defined by upper management?

    5

    Does documentation include a Quality

    Manual?5

    Does the supplier have the documents and

    procedures needed to ensure the effective

    planning, operation and control of it

    processes? 5

    Quality Manual Max Points Allowed Points Scored

    Does Quality Manual include a scope of thequality system? 5

    Does Quality Manual include the

    documented procedures established for the

    quality system 5

    Control of Records Max Points Allowed Points Scored

    Are records established and maintained? 5

    Are records legible and retrievable? 5

    Is there a procedure for retaining records? 5

    Total Score 100

    Supplier Quality Evaluation Checklist

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    Appendix 6

    Eureka FormIve got an idea!

    This Eureka Form is intended to detail a newproductidea that is not yet in development for

    CanGo.

    Submitter Information

    Name: __________________________________________________________________

    Title: __________________________________ Department: ________________________

    Telephone: __________________ E-mail:______________________________________

    Please include any additional documents that may facilitate understanding to evaluate this idea (i.e. Drawings and/orphotographs, product samples, prototypes, patents).

    Product Description

    Name of idea: ____________________________________________________________

    Please answer the following questions to the best of your knowledge. If the answer is

    unknown, please respond with N/A.

    Please give a brief description of your idea:________________________________________________________________________________________________

    _____________________________________________________________________________________________________________________________________________

    What unmet need does your product satisfy?_____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

    What are the critical next steps to develop it?

    ________________________________________________________________________________________________

    ________________________________________________________________________________________________

    _____________________________________________

    Signature: _______________________________ Date: ____________

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    Appendix 7

    Electronic Book Readers (amazon.com)

    There are over 1,000 free linked lists of fiction classics for download through Amazon

    Kindle -- $79

    Kindle Touch - $99 comes with free 3G and Wi-Fi, has a 6 display. Was viewed on Amazon by

    3,006 peoples and liked by 1,259

    Kindle Keyboard - $139 come with free 3G and Wi-Fi, has a 6 display was reviewed on Amazon

    by 35,628 people and liked by 3,404

    Kindle Fire = $199 come with full color 7 display and Wi-Fi was reviewed on amazon by 3,372

    Top Selling Books Available in Paperback and Electronic Reader

    Release Paperback

    Read on

    a Kindle

    Buy Wireless

    Kindle

    Edition

    The Hunger Games: Movie Tie-in Edition 2/7/12 8.48 Free 4.69

    Catching Fire (The Hunger Games, Book

    22010 11.06 Free 7.70

    Mockingjay (Hunger Games Trilogy, Book

    3)2011 14.83 Free 5.98

    Taken 9/24/10 10.75 .99 N/A

    Hannahs Blessing 8/1/11 12.55 Free N/A

    Games and Consoles (gamestop.com)

    GameCube

    A used Limited Edition GameCube console can be purchased for approximately $770. A

    refurbished regular GameCube console can be purchased for approximately $30.

    Nintendo 64A Nintendo 64 console can be purchased for approximately $40.

    Wii

    A used Wii console can be purchased for approximately $90 and a new console withSuper Mario bundle can be purchased for approximately $150 or Mario Sports bundle can be

    purchased for approximately $200.

    Wii Games

    $30 Just Dance 3 Release Date 10/7/11

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    $50 Mario Party 9 Released Date 3/11/12

    3DSA new console can be purchased for approximately $170

    3DS Games

    $50 Resident Evil: Revelations Released Date 2/7/12

    $40 Super Mario 3D Land or Mario Kart 7

    Sony PlayStation (PS2 and PS3)

    PS2 console can be purchased for approximately $40

    PS3 console with 160GB can be purchased for approximately $250

    Refurbished PS3 console with 60GB can be purchased for approximately $220

    PS3 Uncharted 3 with Drakes Deception bundle with 320GB can be purchased for

    approximately $300

    PS2/PS3 Games

    $60 South Park the Game Releases 12/31/12

    $40 Red Dead Redemption Edition - Rated Game of the Year

    $20 Grand Theft Auto IV Rated Best Game of 2008

    Xbox360A console with 250GB can be purchased for approximately $300

    Xbox360 Games

    $18 Used / $20 New Grand Theft Auto IV Rated Best Game of 2008)

    $60 Halo 4 2014 Release

    $60 Call of Duty Modern Warfare 3

    Xbox Kinect

    Console can be purchased with 50GB with Holiday Value Bundle (with 2 Games) for

    approximately $350. The console alone can be purchased pre-owned for approximately $80.

    Xbox Kinect Games

    $70 Tiger Woods PGA Tour 13: The Masters Collectors Edition with Bonus Release

    Date 3/27/12