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Content Definition of Retailing
Types of Retail Formats in India
Ethical Issues
Legal Issues
Why Retail is a smart Career Choice ?
5 Main Retail Industry Areas
Definition of Retailing
Retailing- It is defined as a conclusive set of activities or steps used to sell a product or a service to consumers for their personal or family use.
Retailer-A business or person that sells goods to the consumer.
Types of Retail Formats in India
Mom-and-Pop Department Stores Category Killers Malls Discount Stores Super Market Street Vendors Hyper Markets Kiosks
Ethical Issues
Consumer Fraud
Retail Theft
Slotting Allowances
Use of Customer Information
Consumer Fraud The defrauding of consumer of various
products & services which do not perform as advertised, or overcharging.
Protection of Consumer Fraud:
Indian Association of Consumer ( IAC )
Consumer Forum ( CF )
Consumer Education Society ( CES )
Karnataka Consumer Service Society ( KCSS )
Retail Theft
Also known as Shoplifting.
Refers to robbing of goods from retail stores.
There are people or groups who make a living through shoplifting.
Slotting Allowances
A fee paid by a manufacturer to the retailer to provide shelf space or a slot for a new product.
Fee varies depending upon the market and product.
Use of Consumer Information
The information collected by a retail store regarding the buying behavior, address, name, phn. number, etc. All this info. Can either be used in a positive or negative way.
Legal Issues
A person who is responsible for the operation of a single or multiple retail stores has to be aware of various laws and regulations.
Consumer Protection Act 1946.
Industrial Establishment Act 1946.
Consumer Protection Act 1946
Name & address of the consumer.
Net quantity of the package.
Month & year of manufacture.
Etc.
Industrial Establishment Act 1946
Regulate the conditions, recruitment, discharge, disciplinary action, holidays, etc.
This act is applicable to industrial establishments wherein 50 or more workmen have been employed in the preceding 12 months.
Central & State Govt. can make this act applicable to less than 50 person as in case of U.P. & West Bengal.
Why Retail is a smart Career Choice ?
The retail industry offers...
1) Variety2) Retail Is Everywhere3) Flexibility4) Job Benefits
5 Main Retail Industry Areas
Specialty Retailing
Food & Beverages
Work, Home & Lifestyle
General Retailing
Wholesale & Logistics
Specialty Retailing
Floristry
Newsagents, Stationary and Books
Community Pharmacy
Specialty Stores
Jewellery Retailing
Fashion, Clothing and Footwear
Food & Beverages
Supermarkets
Liquor Retailing
Fruit and Vegetable
Fast Food and Take-away
Specialty Food
Work, Home & Lifestyle
Entertainment, Communication and
Technology
Sport Recreation and Leisure
Home Living
Hardware and Gardening
General Retailing
Department Stores
Discount and Variety
Wholesale & Logistics