Job Title: Apprentice - Office Assistant Job Family: Strategy & Influencing Reports to: Campaigns Support Officer and Policy Development Manager Management of: None This role will support the campaigns and policy team with a number of administrative functions. The Office Assistant will provide a high quality customer centred service with an efficient, positive and helpful approach. The key functions of the role are as follows:

1. To provide a support to the Head of Policy and Public Affairs and the Head of Campaigns

KPI’s:

Managing the diaries of Head of Policy and Public Affairs and Head of Campaigns.

Co-ordinating meetings and booking rooms, refreshments, travel and hotel bookings

To provide general admin support

Manage the teams’ concur expenses system

2. To support the Campaigns Manager and Campaigns Officers with public

campaigning events; to support the Public Affairs Team

KPI’s:

Assisting with sending out invites and tracking RSVPs for events

Liaise with external partners as requested and required

Co-ordinating meetings and booking rooms, refreshments, travel and hotel bookings

Attend events and greet attendees at the events with a professional approach, liaising with relevant staff promptly and ensuring that the visitors are signed in, made comfortable and know where they need to be

Printing and copying materials, helping to put together posters

Act as a spokesperson for Mencap as and when required

Support the policy and public affairs team as and when required

3. General Admin tasks as and when required both for the campaigns and the policy team

KPI’s:

Updating Campaigns & Activism team listings on the intranet and audit of campaigns and policy presence on the intranet

Organising publications and archive

Dealing with IT and phone issues for team members

Accurate duplicating or scanning of documents, as required.

Organise monthly manager’s meetings

Team Player

The Office Assistant needs to work as part of a team and is expected to work effectively and professionally in providing excellent customer service to the staff and visitors both to National Centre and at our events. KPIs:

Demonstrates enthusiasm for Mencap, the team and its work.

Demonstrates commitment and reliability through good attendance and time keeping.

Takes responsibility for own performance and development, honestly assessing themselves and where they need to improve.

Actively engages with feedback, support and coaching given on own performance.

Develops positive working relationships within the team and with all other stakeholders.

Person Specification In addition to the things below, in Mencap we expect our employees to:

be positive about working for Mencap and to demonstrate this to all the people they come into contact with

work well with all of their colleagues

take responsibility for their own development Essential/desirable Skills/competence requirements

Experience

Knowledge

Knowledge of Mencap’s services D