Center Link Ds V5

Shopping stats

The major areas coveredThe Software address 3 main areas. Two are focused on health and safety issues,and the third on statistics. The softwareshows how new technology can solve thereally annoying and time consuming task of getting sales statistics from the shops.

IntroductionShopping mall Health and Safety have never been more acute. Shopping Malls are usually packed with people and can be seen by some as a prime target for mass disruption and fatalities. This disruption is usually wrapped up in two scenarios. The first is Fire and the second is Bomb threats. To date, therehave been proprietary systems which are hardwired into the centre to deal with this but because theyare last century technology, they do not exploit the most important leaps offered by Voice Over IP andIP Telephony which go to make the whole procedure more efficient and therefore safer. This datasheet shows the new features and functions available if you invest in an Alcatel-LucentCommunication Solution and the Centre-Link software.

Fire hazards Bomb scares

Features and functionalitySee sample floor plan opposite:

This floor plan shows the graphical user interface for the controlling computer whichsits in the centres security room. It will have integration points (an API) whichwill allow for integration into a third partysystem such as BMS, so that when smoke is detected in a store, the system can bealerted automatically.

Voice Over IP & IP TelephonyMakes the whole procedure more efficient and therefore safer.

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Bi-directional communicationIn conclusion then, the system can communicate as follows:

� Control room to XML handset

� Control room to Mobile phone

� Control room to XML & SMS

� XML handset to control room

Architectural implementationThe image below shows how the system is implemented.There is an Alcatel-Lucent handset in every store andthe stores are grouped into zones.

Any mobile handsetIn addition to communicating with handsets, the software also communicates via SMS text messaging to mobile phones. This is an extremely important feature as this enables the software to identify managers within the stores and to keep them in theloop as and when necessary.

Shop 1 Shop 2 Shop 3 Shop 4

Alcatel-Lucent ECS/PRS Server

BMS

Alcatel OXO/OXE

Zone 2Zone 1

Third Party Interface

The Alcatel-Lucent IP handsetHere is the Telephone handset. For technical people the display is an XML web browser and it is run by theAlcatel presentation server which controls the display. For those of us who are not so technical it basically actslike a computer allowing you to run software applica-tions such or to display pictures, maybe of the personwho is calling.

The handset has the following features:

� The handset can display messages. This means that a computer can push messages to the phone.

� The phone can send back responses to the computer.

� The phone can make audible sounds such as beeps and alarms, and the warning light can be lit.

� The phone can be used as an input terminal for information either as answers to a question, numerical input or even typing an SMS text message to be sent.

� Can use Alcatel-Lucent 4068, 4038 IP handsets and 4028 if you don’t want to show pictures on the handset in the future.



Fire alert scenarioFor ease of understanding, here is a fire alert scenario:

1. A smoke alarm is set off in “Bloomingdales”2. The system is a notified by the BMS system.3. Our system knows it is “Bloomingdales”4. The “Bloomingdales” shop is part of a zone. All shops in that zone are alerted “with the exception of Bloomingdales”.

Message reads “Smoke detector alarm inBloomingdales” There is a 2 minute countdown while the control room confirms details with“Bloomingdales”.

5. If the smoke detector has been set off by a falsealarm, like a toaster, countdown is stopped and anothermessage is sent to shops in same zone.

Message reads “Fire Alert in Bloomingdales was aFalse Alarm. No further actions required.”

6. If there is a real fire then dividers that isolate thezone are activated and a message is sent to all XMLphones in that zone. SMS text messages are also sentto associated shop mobiles. The IP handsets will soundan audible alarm continuously!

7. Once the fire is under control and there is no further danger, the “All clear” message is sent via SMS text message to the mobile phones of the designated managers.

Message reads “All clear – Building safe to enter”.

Bomb threat scenarioFor ease of understanding, here is a bomb threat scenario:

1. A bomb alert message is sent to the whole building - All people, all media, all alarms.

4. The user is asked to select the appropriate option aresponse is automatically sent to the control room. The Control room server prioritizes the responses in alist, ensuring the highest priorities are at the top. A message is sent to the phone notifying the user thathelp’s on its way.

Message reads “Help will be with you shortly”



Message reads “Please search for any Suspect Package”

2. If the alarm is not acknowledged then the alarm keeps sounding and security knows to send someone.

3. If the alarm is acknowledged, either by hitting the correct button or using a PIN number, the followingoptions are displayed on the phone:

Message sent.No answer

Responded withemergency request

Responded with lowpriority response

Handset in storeunplugged

Samples screens

Control roomThe control room application provides a floor plan of the shopping mall which is used for sending and receiving messages.The messages are both visual, audible and each message type has its own distinctive colour. These are as follows:

Shop statisticsMost Shopping malls charge rent based on turnover and this causes centre management untold problems when it comes toretrieving figures from the shop tenants. This is usually a long and laborious task and is wide open for manyhuman errors. Centre-Link has addressed this by proving tenantswith the ability to enter figures into the handset so that they can bedirectly saved into a central spreadsheet which can then beaccessed by the centre management team.

DynamicLastly, the system is very versatile and will meet most needs butdue its “Bolt On” design it is simple to add additional functionalitywhere needed.



Documents

Center Link Ds V5