Centrepay Bulk Upload Service (CSV) User Guide Web viewThe Centrepay Bulk Upload Service (CBUS) is an online service that allows approved Centrepay business providers to submit a file

USER GUIDECENTREPAY BULK UPLOAD SERVICECSV File Format

Version date: Centrepay Bulk Upload Service (CSV) User Guide

Page 1 of 38User Guide – Centrepay Bulk Upload Service (CBUS) Version 18.03.2015

Table of ContentsIntroduction......................................................................................................................................3

Introduction to the Centrepay Bulk Upload Service..............................................................................3

Centrelink Deduction reports.............................................................................................................3

Getting started..................................................................................................................................4Accessing Centrelink Business Online Services.....................................................................................5

Option to link your digital credential...................................................................................................5

Using Centrelink Business Online Services..................................................................................6Entry Page........................................................................................................................................6

Business Online Services Announcements...........................................................................................6

How to access the Centrepay Bulk Upload Service...............................................................................7

Inbox – Centrepay Bulk Upload Service....................................................................................8

Compose New Message to Centrelink (and attach file).....................................................................9

Sent messages.........................................................................................................................10

System Diagram of File Submission under Centrepay Bulk Upload Service..........................11Validation of files and deduction instruction data......................................................................12

Level 1 – File validation...................................................................................................................12

Level 2 – Data validation..................................................................................................................12

CSV file validation....................................................................................................................13

XML file validation....................................................................................................................13

Level 3 – Input validation.................................................................................................................13

Request File – CSV Format...............................................................................................................15

Adding a new deduction – CSV data validation.......................................................................15

Change an existing deduction – CSV data validation..............................................................18

Cancel an existing deduction immediately – CSV data validation...........................................21

Examples of common scenarios – CSV instructions................................................................23

CSV format version of example instructions above.................................................................24

Reject File – CSV format..................................................................................................................25

Sample CSV Reject File...........................................................................................................26

Response File – CSV format.............................................................................................................27

Access levels...................................................................................................................................29

Centrelink Payment Types and Benefit Groups..................................................................................30

Guide to changing existing deductions..............................................................................................31

Error Messages – Centrepay Bulk Upload Service (CBUS)....................................................................32

Need help?......................................................................................................................................37Centrepay Helpdesk........................................................................................................................37


Introduction

The Department of Human Services is responsible for the development of service delivery policy and provides access to social, health and other payments and services through Medicare, Centrelink and Child Support. Centrelink Business Online Services can be located through the Business page on the Department of Human Services website at humanservices.gov.au/business

INTRODUCTION TO THE CENTREPAY BULK UPLOAD SERVICE

The Centrepay Bulk Upload Service (CBUS) is an online service that allows approved Centrepay business providers to submit a file of requests to update customer records. Depending on your organisation’s access, this function allows you to start, vary (increase or decrease) and stop customer Centrepay deductions.

The range of functions available to each organisation using the Centrepay Bulk Upload Service depends upon the type of services you deliver to customers and the level of access granted by the department.

The file must be submitted through the Organisation Online Mail (OOM) system where deduction reports for the majority of Centrepay organisations are currently received. The file will be validated to ensure it meets specification and then the department will apply the individual deduction instructions to customer records.

A response file detailing the outcomes of deduction instruction processing will be sent to your organisation at end of day after processing has completed.

Note: you must obtain customer consent (for example, Centrepay SA325 deduction form or any other consent method approved by the department) before establishing a new Centrepay deduction, increasing an existing Centrepay deduction or increasing the target amount for an existing Centrepay deduction arrangement, as per the conditions of your Contract. You should not send the completed SA325 form to the department if you process the deduction through the Centrepay Bulk Upload Service. The completed consent authority form must be securely stored by your business for five years after the deduction arrangement has stopped.

CENTRELINK DEDUCTION REPORTS

If you have selected to receive the PYI510 – Deduction Instruction Update Notification, any deductions processed through CBUS will be identified in your Centrelink Deduction report with the following codes:

ENI – External New Instruction EVI – External Varied Instruction, and ETI – External Terminated Instruction.

It is important that you make sure your system has the ability to accept these codes.

Note: Existing codes (INI, IVI, ITI, ITB) will still be used for transactions not undertaken by the bulk upload and single input facilities.


Getting started

You need to be registered to use Centrelink Business Online Services, which is located on the Business page on the Human Services website, humanservices.gov.au/business

Once registered, you will receive a user ID and password to be used exclusively by you, enabling you to log on and access the service.

Note: when requesting a new user ID or cancelling or updating existing logons visit humanservices.gov.au/businessforms for a ‘Business Online Services – User Detail’ form (SA445).


ACCESSING CENTRELINK BUSINESS ONLINE SERVICES

To start using Centrelink Business Online Services, navigate to the Business section of the website and click on the Log on button.

Enter your user ID and click on Continue, you will then be required to enter your password and click Continue.

OPTION TO LINK YOUR DIGITAL CREDENTIAL

An online security pass called AUSkey has been introduced by the Australian Government to standardise and streamline access to business online services. If you have an AUSkey you will be able to register faster, access more functions and access Centrelink Business Online Services without having to maintain a separate password.

To find out more about AUSkey or to register online, visit the AUSkey website auskey.abr.gov.au

If you already have an AUSkey, click on the green Link your AUSkey or ATO Digital Certificate button to link your credential.


Using Centrelink Business Online Services

ENTRY PAGE

The entry page is the first page you see after you log on to Centrelink Business Online Services. The page contains links to a range of services that you have been given access to.

BUSINESS ONLINE SERVICES ANNOUNCEMENTS

The entry page will display important news and alerts regarding system interruptions (for example, scheduled maintenance).

These announcements will advise:

information about new services advance notice of any changes to your services, and any problems that we know about with your services.

A restricted number of announcements will display on the Centrelink Business Online Services entry page. Select View all news to display all available announcements. Click on more to read the relevant news.

HOW TO ACCESS THE CENTREPAY BULK UPLOAD SERVICEPage 6 of 38

User Guide – Centrepay Bulk Upload Service (CBUS) Version 18.03.2015

To access this online service, click Centrepay Bulk Upload Service under the Organisational Online Mail System. Also shown in the link title is the number of unread emails (with attached files) you have from the department, in the folder relating to the Centrepay Bulk Upload Service.


Inbox – Centrepay Bulk Upload Service

About this page

This page allows you to view messages and files sent to you by the department. Make sure you are working within the Centrepay Bulk Upload Service folder from the menu on the left.

Click on the Inbox tab to search for ‘Response and Reject’ file messages relating to your organisation’s usage of the Centrepay Bulk Upload Service. You can enter date parameters to refine your search.

Note: ‘Response and Reject’ file messages will be culled after 180 days, therefore the department recommends saving all files in a local file directory before they are culled. We recommend you do not delete them.

When a file is deleted from the inbox it will be available from the deleted tab for a further 45 days.

To submit a file to the Centrepay Bulk Upload Service, you need to compose a new message within your Organisational Online Mailbox and attach a file to that message. Make sure you are working within the Centrepay Bulk Upload Service folder from the menu on the left.


Compose New Message to Centrelink (and attach file)

About this page

This page allows you to create a new message and attach a file to be sent to the department. Make sure you are working within the Centrepay Bulk Upload Service folder from the menu on the left.

Click Compose New to start the file attachment process.

Click Browse to search your local system drives and servers for the file you wish to attach and submit to the department for processing.

To minimise data loads, we only accept electronic data files that have been zipped. Your file must be zipped before you attach the zip file. Other rules detailing the requirements for files submitted to the department are contained further on in this document.

Click Submit File to send the attached zip file to the department for processing. You will then receive a message with a reference ID advising that your document submitted successfully. Please take note of the reference ID as this can be useful if you need to contact the helpdesk for assistance after submitting the file.

If there are any deduction instructions within the submitted file that fail our validation process, you will receive a notification message shortly after you submit the file. A ‘Reject’ file will be sent to your online mailbox identifying the deduction instructions that failed the validation process.


Sent messages

About this page

This page shows a recent history of the messages and files you have sent to the department using this secure mail system.

You can search for historical messages by using the search functions on the page.


System Diagram of File Submission under Centrepay Bulk Upload Service


Validation of files and deduction instruction data

The Centrepay Bulk Upload Service will enable you to submit a zip file containing deduction instruction data in one of the following formats:

Comma Separated Value (CSV), and Extensible Markup Language (XML).

Note: If using Microsoft Excel or similar spreadsheet programs to create the CSV Files, make sure that all cells within the worksheet are formatted as ‘text’ before you start, otherwise the software may try to automatically reformat dates and remove decimal places for whole dollar amounts.If you open a CSV file in Excel you may find that leading zeros are removed from dates and dollar amounts with 2 decimal places are rounded off (thus making the data invalid for CBUS). We recommend checking your saved CSV file in a text editor like Wordpad to make sure your data meets our specification before you zip and submit to us.

All submitted files will be subject to three levels of validation:

Level 1 — File validation Level 2 — Data validation (each individual line), and Level 3 — Input validation (when deduction instructions are applied to customer records).

When records are successfully validated at levels 1 and 2, they are passed to the department’s payment system and the customer deduction updates will be processed. These updates may fail when being applied to the customer record for a number of reasons.

LEVEL 1 – FILE VALIDATION

All files must be zipped into a file with a .zip extension. Each zipped file that is submitted will be validated to make sure it meets specification.

If accepted — file will go to level 2 validation If rejected — make sure the file meets the below zip requirements and try again, and

No customer deduction updates will be applied or reported.

The zip file you upload to the department must meet the following specifications: Zip file must only contain one file in CSV format Zip file must comply with Zip 2.0 standard (see pkware.com) Zip files must not contain any subfolders Zip files must not be password protected or encrypted Zip files must be no larger than 20 MB Receipt numbers in file names may be up to 15 characters long, and File name conventions for the zip file are as follows:

– can be mixed case– can be alpha or numeric or a combination of both– maximum of 20 characters

You will receive an error message on screen immediately if your submitted file fails validation.

LEVEL 2 – DATA VALIDATION

Each deduction instruction within the file is validated for correct format:


http://www.pkware.com/

If accepted — each deduction instruction that passes level 2 validation will go to level 3 validation.

If rejected — details of each deduction instruction that failed level 2 validation will be identified in a ‘Rejection’ file sent to you, accompanied by a ‘Comment Record’ which explains the reason for rejection of that instruction. This enables you to read the comment, then correct the data and resubmit it.

CSV file validation The zipped CSV file you upload to the department (and data within it) must meet the following specifications:

A general International standard for the CSV file format does not exist, but RFC 4180 provides a de facto standard for some aspects of it: tools.ietf.org/html/rfc4180

Blank lines and lines beginning with # will be ignored Each line must end with Carriage Return (CR) or Line Feed (LF) control characters Data may contain only the printable ASCII characters (i.e. characters 32 to 126 (decimal))

Be careful when copying text from a word processor – often double quote characters (") are converted to “smart-quotes”, which cannot be accepted by the Organisation Online Mail System.

Data must not contain the characters < > & or `( grave accent) Numeric data must not include the dollar sign (for example, use 50.00 not $50.00) or

commas (eg. use 5000 not 5,000) Text data which contains a comma must be surrounded by double quote marks (e.g. use

"A, B" not A, B), and File name conventions for the CSV file are as follows:

– can be mixed case– can be alpha or numeric or a combination of both– maximum of 20 characters.

CSV data validation rules relating to Centrepay deduction instructions are contained further into this document.

XML file validation Data validation rules relating to Centrepay deduction instructions provided in XML format are contained in a separate user guide.

LEVEL 3 – INPUT VALIDATION

Each deduction instruction will be passed to the individual customer records in our payment system for update of Centrepay deduction details. If the deduction instruction is:

Applied — the instruction is reported as successful Not applied — the instruction is rejected and will be returned to the organisation within the

Response file with error messages.


http://tools.ietf.org/html/rfc4180

Once a CBUS file submission has been fully processed, you will receive a ‘Response’ report outlining the results of deduction instruction processing. Each instruction in the ‘Response’ report will identify whether the update has been successful or not. See example below (this is only a small section of the report).

Response Code DescriptionUnsuccessful E480PI Request is ADD but current instruction exists.Successful Successful Unsuccessful E709PI Customer not matchedUnsuccessful E709PI Customer not matchedUnsuccessful E709PI Customer not matchedSuccessful Successful Unsuccessful E721PI There is no current deduction for this typeSuccessful

Note: If multiple files are sent to us in the one day the system will collate all the instructions processed on that day into one response file. Response files are usually available after 8 pm AEST each night.


REQUEST FILE – CSV FORMAT

Each deduction instruction (row) within the CSV Request file may require the following data:

Customer CRN, Family Name, First Name, Other Given Name, Date of Birth, Deduction Action Code, Service Reason, Account Ref ID, Billing Number, Centrelink Benefit Group, Start Date, End Date, Deduction Amount, Target Amount.

The rules associated with each data item depend upon the action being undertaken.

Adding a new deduction – CSV data validationData item Validation Format Example Additional RulesCustomer CRN Mandatory 9 numeric characters followed by 1 alpha

character.503503503K Must be a valid CRN.

The alpha character must be in UPPER CASE letter.

Family Name Mandatory Up to 30 alphanumeric characters. WORTHINGTON Apostrophes ('), hyphens (-) and blank characters are also allowed but not in consecutive order and not allowed as the first character. Foreign characters are not allowed.

First Name Optional Up to 30 alphanumeric characters. DAVID Apostrophes ('), hyphens (-) and blank characters are also allowed but not in consecutive order and not allowed as the first character. Foreign characters are not allowed.

Other Given Name Optional Up to 30 alphanumeric characters. LEE Apostrophes ('), hyphens (-) and blank characters are also allowed but not in consecutive order and not allowed as the first character. Foreign characters are not allowed.

Date of Birth Mandatory DD/MM/YYYY 17/01/1974 Must be valid date.

Deduction Action Code Mandatory 3 character code:ADD – to add a new deduction instruction.

ADD Must be a valid code. Must be in UPPER CASE letters.

Centrepay Service Reason

Mandatory 3 character code.See Centrelink Payment Types and Benefit Groups Table below.

WAT Must be a valid Centrepay service reason code. Must be a service reason held on your organisation’s DHS record. Must be in UPPER CASE letters.


Data item Validation Format Example Additional RulesAccount Reference ID Optional Up to 20 alphanumeric characters. PZY-016/88 If provided:

Valid values are alphanumeric, dot (.), dash (-), slash (/), colon (:) and spaces. Must comply with the validation rules you may have provided to DHS. Alpha characters must be in UPPER CASE.

Billing Number Conditional 10 numeric characters 0012333588 Only required for Telstra deductions.

Centrelink Benefit Group

Optional 3 character code.See Centrelink Payment Types and Benefit Groups Table below

NSS If blank: We will apply the deduction instruction to the customer’s primary benefit.

If provided: Must identify a Centrelink Benefit Group being used to deliver payments to the

customer. Must be provided for following benefit groups:

- ABY, CDA, DRA, FTB, MOB Must be in UPPER CASE letters.

Start Date Optional DD/MM/YYYY 25/12/2014 If blank: We will add the deduction instruction using today’s date as Start Date. This will

deduct the money from the customer’s next available payment.

If provided: Must be a valid date. Cannot be earlier than today’s date. Cannot be greater than today’s date + 8 weeks.

End Date Optional DD/MM/YYYY 26/05/2015 If blank: The deduction instruction will be ongoing and won’t stop until your organisation or

the customer terminates it (unless you provide a Target Amount).

If provided: Must be a valid date. Must be greater than Start Date provided. Cannot be earlier than today’s date. Cannot be greater than today’s date + 52 weeks. Must be blank if Target Amount provided.


Data item Validation Format Example Additional RulesDeduction Amount Mandatory Up to 6 characters – numeric with 2 decimal

places.Dot (.) must be 3rd character from right.

116.25 Do not provide $ symbol. Must be greater than 10.00 Must not be greater than 999.99

Target Amount Optional Up to 7 characters – numeric with 2 decimal places.Dot (.) must be 3rd character from right.

4639.00 If provided: Must be a greater than Deduction Amount. Must not be greater than 999999.99 Must be blank if End Date provided.


Change an existing deduction – CSV data validationData item Validation Format Example Additional RulesCustomer CRN Mandatory 9 numeric characters followed by 1 alpha


The alpha character must be an UPPER CASE letter.





Deduction Action Code Mandatory 3 character code:CHG – to change an existing deduction instruction.

CHG Must be a valid code. Must be in UPPER CASE letters.


Mandatory 3 character code.See Centrelink Payment Types and Benefit Groups Table below

WAT Must be a valid Centrepay service reason code. Must be a service reason held on your organisation’s DHS record. Must be in UPPER CASE letters.

Account Reference ID Optional Up to 20 alphanumeric characters. PZY-016/88 If blank: We will not overwrite the existing Account Reference ID.

If provided: Valid values are alphanumeric, dot (.), dash (-), slash (/), colon (:) and spaces. Must comply with the validation rules you may have provided to DHS. Alpha characters must be in UPPER CASE.


Centrelink Benefit Group

Optional 3 character code.See Centrelink Payment Types and Benefit Groups Table below

NSS If blank: We will apply the changes to the deduction instruction applied to the customer’s

primary benefit.

If provided: Must identify the Centrelink Benefit Group being used with the existing deduction


Data item Validation Format Example Additional Rulesinstruction.

Must be provided to change deductions for following benefit groups:- ABY, CDA, DRA, FTB, MOB

Must be in UPPER CASE letters.

Start Date Optional DD/MM/YYYY 25/12/2014 If blank: We will apply the change to the deduction instruction using today’s date as date of

effect. This will deduct the money from the customer’s next available payment.

If provided: Must be a valid date. Cannot be earlier than today’s date. Cannot be greater than today’s date + 8 weeks. Must be blank if End Date provided.

End Date Optional DD/MM/YYYY 26/05/2015 If blank: We will not change the End Date data on the existing deduction instruction. If no data

exists, the deduction instruction will be ongoing and won’t stop until your organisation or the customer terminates it (unless a Target Amount exists).

If provided: Must be a valid date. Must be greater than Start Date provided. Cannot be earlier than today’s date. Cannot be greater than today’s date + 52 weeks. Must be blank if Start Date provided. Must be blank if Target Amount provided.

Deduction Amount Optional Up to 6 characters – numeric with 2 decimal places.Dot (.) must be 3rd character from right.

116.25 If blank: We will not change the deduction amount on the existing deduction instruction.

If provided: Do not provide $ symbol. Must be greater than 10.00 Must not be greater than 999.99

Target Amount Optional Up to 7 characters – numeric with 2 decimal places.Dot (.) must be 3rd character from right.

4639.00 If blank: We will not change the Target Amount data on the existing deduction instruction. If no

data exists, the deduction instruction will be ongoing and won’t stop until your organisation or the customer terminates it (unless an End Date exists).


Data item Validation Format Example Additional Rules

If provided: Must be a greater than Deduction Amount provided, or Deduction Amount on the

existing deduction instruction. Must be greater than the sum of all repayments made towards Target Amount to date. Must not be greater than 999999.99 Must be blank if End Date provided.

Note: some updates are restricted, depending on whether the customer already has a future deduction instruction change on their record. A deduction instruction can have only one future change.


Cancel an existing deduction immediately – CSV data validationData item Validation Format Example Additional RulesCustomer CRN Mandatory 9 numeric characters followed by 1 alpha


The alpha character must be an UPPER CASE letter.





Deduction Action Code Mandatory 3 character code:CAN – to cancel an existing deduction instruction.

CAN Must be a valid code.


Mandatory 3 character code.See Centrelink Payment Types and Benefit Groups Table below.

WAT Must be a valid Centrepay service reason code. Must be a service reason held on your organisation’s DHS record.

Account Reference ID Optional Up to 20 alphanumeric characters. PZY-016/88 If blank: We will not overwrite the existing Account Reference ID.

If provided: Valid values are alphanumeric, dot (.), dash (-), slash (/), colon (:) and spaces. Must comply with the validation rules you may have provided to DHS. Alpha characters must be in UPPER CASE.



Data item Validation Format Example Additional RulesCentrelink Benefit Group

Optional 3 character code.See Centrelink Payment Types and Benefit Groups Table below.

NSS If blank: We will cancel the deduction instruction applied to the customer’s primary benefit.

If provided: Must identify the Centrelink Benefit Group being used with the existing deduction

instruction. Must be provided to change deductions for following benefit groups:

- ABY, CDA, DRA, FTB, MOB Must be in CAPITAL letters.

Start Date Not required

Must be blank.

End Date Not required

Must be blank.

Deduction Amount Not required

Must be blank.

Target Amount Not required

Must be blank.


Examples of common scenarios – CSV instructionsNote: displayed in tabular format for easy reading, to demonstrate data required to perform specific updates. Row numbers should not be included in CSV instructions. Assume today’s date is 01/01/2014.

1#Customer CRN

Family Name

First Name

Other Given Name

Date of Birth

Deduction Action Code

Service Reason

Account Ref ID

Billing Number

Centrelink Benefit Group Start Date End Date

Deduction Amount

Target Amount

2 123456789A SMITH James Duncan17/01/1974 ADD ELE AK71063754 25.00

3 123456789A SMITH James Duncan17/01/1974 ADD ELE AK71063754 22/01/2014 25.00

4 123456789A SMITH James Duncan17/01/1974 ADD ELE AK71063754 25.00 560.00

5 123456789A SMITH James Duncan17/01/1974 ADD ELE AK71063754 FTB 25.00

6 123456789A SMITH James Duncan17/01/1974 ADD ELE AK71063754 07/09/2014 25.00

7 123456789A SMITH James Duncan17/01/1974 ADD ELE AK71063754 22/01/2014 07/09/2014 25.00

8 123456789A SMITH James Duncan17/01/1974 ADD ELE 5604866712 0010133546 25.00

9 123456789A SMITH James Duncan17/01/1974 CHG ELE AK71063754 30.00


11 123456789A SMITH James Duncan17/01/1974 CHG ELE 30.00

12 123456789A SMITH James Duncan17/01/1974 CHG ELE AK71063754 22/01/2014 30.00

13 123456789A SMITH James Duncan17/01/1974 CHG ELE AK71063754 FTB 30.00



16 123456789A SMITH James Duncan17/01/1974 CHG ELE AK71063754 07/09/2014

17 123456789A SMITH James Duncan 17/01/197 CHG ELE ZC39884001


4

18 123456789A SMITH James Duncan17/01/1974 CAN ELE

Row 1 - Any CSV instruction starting with # symbol will be disregarded by CBUS. This can be useful if you use software like Microsoft Excel to prepare your CSV files, as column headings can be used.Row 2 - Starting a new deduction immediately, from the customer’s next available primary payment (i.e. pension or income support allowance).Row 3 - Starting a new deduction from a future date. Deductions will be taken from the customers first available payment stripped after this date.Row 4 - Start a new deduction immediately, with a Target Amount. Deductions will stop once the customer has paid a total of $560.00 to your organisation.Row 5 - Starting a new deduction immediately, from the customer’s next available Family Tax Benefit payment. Centrelink Benefit Group must be provided to update any deductions from FTB payments.Row 6 - Starting a new deduction immediately, from the customer’s next available primary payment (i.e. pension or income support allowance). Deduction will stop in future on 07/09/2014.Row 7 - Starting a new deduction from a future date, from the customer’s next available primary payment (i.e. pension or income support allowance). Deduction will stop in future on 07/09/2014.Row 8 - For TELSTRA ONLY. Start a new deduction immediately, from the customer’s next available primary payment (i.e. pension or income support allowance). Billing number is mandatory.Row 9 - Changing the existing deduction immediately. Deductions will be increased to $30.00 from the customers first available payment stripped after this date.Row 10 - Changing the existing deduction immediately. Deductions will be decreased to $20.00 from the customers first available payment stripped after this date.Row 11 - Changing the existing deduction immediately. Deductions will be decreased to $20.00 from the customers first available payment stripped after this date. No Account Reference ID has been provided, so we assume you want to leave the existing Account Reference ID in place. An Account Reference ID cannot be removed via CHG action.Row 12 - Changing the existing deduction from a future date. Deductions will be increased to $30.00 from the customers first available payment stripped after that date.Row 13 - Changing the existing deduction immediately. Deductions will be increased to $30.00 from the customer’s next available Family Tax Benefit payment. Centrelink Benefit Group must be provided to update any deductions from FTB payments.Row 14 - Changing the existing deduction immediately, reducing the Target Amount on the existing instruction. Deductions will stop once the customer has paid a total of $500.00 to your organisation.Row 15 - Changing the existing deduction immediately, increasing the Target Amount on the existing instruction. Deductions will stop once the customer has paid a total of $600.00 to your organisation.Row 16 - Changing the existing deduction immediately, to add a future End Date. This is the only way you can cancel an existing deduction on a future date. CAN action will cancel the deduction immediately.Row 17 - Changing the existing deduction immediately. Only change here is an update to the Account Reference ID. Bulk updates to Account Reference ID for multiple customers should only be done after consulting DHS.Row 18 - Cancel an existing deduction immediately.

CSV format version of example instructions aboveIn true CSV format, the 20 deduction instructions above are:


#Customer CRN,Family Name,Given Name,Other Given Name,Date of Birth,Deduction Action Code,Service Reason,Account Ref ID,Billing Number,Centrelink Benefit Group,Start Date,End Date,Deduction Amount,Target Amount123456789A,SMITH,James,Duncan,17/01/1974,ADD,ELE,AK71063754,,,,,25.00,123456789A,SMITH,James,Duncan,17/01/1974,ADD,ELE,AK71063754,,,22/01/2014,,25.00,123456789A,SMITH,James,Duncan,17/01/1974,ADD,ELE,AK71063754,,,,,25.00,560.00123456789A,SMITH,James,Duncan,17/01/1974,ADD,ELE,AK71063754,,FTB,,,25.00,123456789A,SMITH,James,Duncan,17/01/1974,ADD,ELE,AK71063754,,,,07/09/2014,25.00,123456789A,SMITH,James,Duncan,17/01/1974,ADD,ELE,AK71063754,,,22/01/2014,07/09/2014,25.00,123456789A,SMITH,James,Duncan,17/01/1974,ADD,ELE,5604866712,0010133546,,,,25.00,123456789A,SMITH,James,Duncan,17/01/1974,CHG,ELE,AK71063754,,,,,30.00,123456789A,SMITH,James,Duncan,17/01/1974,CHG,ELE,AK71063754,,,,,20.00,123456789A,SMITH,James,Duncan,17/01/1974,CHG,ELE,,,,,,30.00,123456789A,SMITH,James,Duncan,17/01/1974,CHG,ELE,AK71063754,,,22/01/2014,,30.00,123456789A,SMITH,James,Duncan,17/01/1974,CHG,ELE,AK71063754,,FTB,,,30.00,123456789A,SMITH,James,Duncan,17/01/1974,CHG,ELE,AK71063754,,,,,,500.00123456789A,SMITH,James,Duncan,17/01/1974,CHG,ELE,AK71063754,,,,,,600.00123456789A,SMITH,James,Duncan,17/01/1974,CHG,ELE,AK71063754,,,,07/09/2014,,123456789A,SMITH,James,Duncan,17/01/1974,CHG,ELE,ZC39884001,,,,,,123456789A,SMITH,James,Duncan,17/01/1974,CHG,ELE,AK71063754,,,,,,123456789A,SMITH,James,Duncan,17/01/1974,CAN,ELE,AK71063754,,,,,,123456789A,SMITH,James,Duncan,17/01/1974,CAN,ELE,,,,,,,

REJECT FILE – CSV FORMAT

If a CSV deduction instruction you submit fails validation, you will be sent a Reject file identifying the reason why the instruction failed validation.

Rejected records should be corrected and resubmitted to DHS for processing.

CSV Reject File – Comment Records

The Comment Records within the Reject file will assist you to identify the deduction instructions within your submitted file that did not pass our validation process.

Each Comment Record consists of 2 lines of information.

The first of these will identify the rejected record and take the following form:


Element CSV Pos

Mandatory Description Allowable Values Comments

Line Number

1. Y Alphanumeric – the sequential number of the rejected record in the CSV file from the CHO

‘# Line Number = [n]’ Leading zeroes in the ‘n’ value are suppressed

The second comment record contains information to explain why the record was rejected:


Element CSV Pos

Mandatory Description Allowable Values Comments

Exception Type

1. Y Alphanumeric – the source of the exception (for example, user, system)

‘# Description:<exception type>’

E.g. ‘User generated exception’

Insertion Type

2. Y Alphanumeric – the insertion type of the exception

‘Insert Type:<insertion type>’ The insertion type is numeric and can be:0 = Unknown 1 = Boolean 2 = Integer3 = Float4 = Decimal 5 = Character6 = Time7 = GMT Time8 = Date9 = Timestamp10 = GMT Timestamp 11 = Interval12 = BLOB13 = Bit Array14 = Pointer

Insertion Text

3. Y Alphanumeric – the description of the root cause of the exception

‘Text:<insertion text>)’ Insertion text describes the exception, e.g.‘Invalid characters entered in <field name>’‘<field name> is mandatory’

Data Type 4. Y Alphanumeric – the data type of the exception ‘Insert(Type:<data type>’ See above the list of insertion types that are used here as data types

Data Text 5. Y Alphanumeric – the actual data, if any, that caused the exception

‘Text:<data text>)’ or‘Text:)’ (if no data)

Data text reports the data entered by the user that caused the exception (if applicable)

Sample CSV Reject File123567890A,CITIZEN,JOHN,,01/02/1998,ADD,ELE,123456,,NSS,10/11/2014,,,,522188999B,CITIZEN,JANE,,01/05/1944,ADD,WAT,1234567,,PEN,11/11/2014,9.99,,,#Line Number = [1]#Description: User generated exception, Type 5,Text:Deduction Amount is mandatory if Deduction Action Code = ADD,Type0,Text:#Line Number = [2]


#Description: User generated exception, Type 5,Text:Deduction Amount cannot be less than $10.00,Type0,Text:

RESPONSE FILE – CSV FORMAT

If the CSV deduction instructions you submitted passed validation, they will be applied to customer records within our payment system. The outcome of each instruction will be reported back to you in the ‘Response’ file.

Each deduction instruction (row) within the CSV Request file may report the following data:

Customer CRN, Family Name, First Name, Other Given Name, Date of Birth, Deduction Action Code, Service Reason, Account Ref ID, Billing Number, Centrelink Benefit Group, Start Date, End Date, Deduction Amount, Target Amount, Outcome, Error Code, Error Description Text.

Element Name CSV Position

Mandatory Description Allowable Values

Customer CRN 1. As per request file.

Family Name 2. As per request file.

Given Name 3. As per request file.

Other Given Name 4. As per request file.

Date of Birth 5. As per request file.

Deduction Action Code 6. As per request file.

Service Reason 7. As per request file.

Account Reference ID 8. As per request file.

Billing Number 9. As per request file.

Centrelink Benefit Group 10. As per request file.

Start Date 11. As per request file.

End Date 12. As per request file.

Deduction Amount 13. As per request file.

Target Amount 14. As per request file.

Outcome 15. M Notifies of the outcome of the deduction instruction after it has been applied to customer record. Successful or Unsuccessful

Error Code 16. O Alphanumeric – the DHS error code associated with the root cause of the exception. EnnnPI


Error Description Text 17. O Alphanumeric – the description of the root cause of the exception.


ACCESS LEVELS

This table identifies the authorised access levels for each individual Service Reason. Access levels may sometimes differ from this table.

CODE DESCRIPTION ADD DEDUCTION

INCREASE DEDN AMT

INCREASE TARGET AMT

DECREASE DEDN AMT

DECREASE TARGET AMT

CANCEL DEDUCTION

AMB AMBULANCE Y Y Y Y Y YBDH BOARDING HOUSES N N N Y Y YCFW BASIC HOUSEHOLD ITEMS N N N Y Y YCGR COMMUNITY GROUP LOAN REPAYMENT Y Y Y Y Y YCHC CHILD CARE SERVICES Y Y Y Y Y YCPF CARAVAN PARK FEES Y N N Y Y YCRT COURT FINES Y Y Y Y Y YCTI COURT INFRINGEMENTS Y Y Y Y Y YDIH INDIGENOUS COMMUNITY HOUSING Y Y Y Y Y YEAG REAL ESTATE AGENTS N N N Y Y YEDF EDUCATION FEES Y Y Y Y Y YELE ELECTRICITY Y Y Y Y Y YFBF FUNERAL BENEFIT FUND N N N Y Y YFIL NO INTEREST LOANS Y Y Y Y Y YFPR FOOD PROVISION Y N N Y Y YGAS GAS Y Y Y Y Y YGCH GENERAL COMMUNITY HOUSING Y Y Y Y Y YGCL GENERAL COMMUNITY HOUSING LOAN Y Y Y Y Y YHCS HOME CARE SERVICES Y N N Y Y YIHL INDIGENOUS HOUSING LOAN Y Y Y Y Y YISH INDIGENOUS SHORT TERM HOUSING Y N N Y Y YISR INSURANCE SERVICES Y Y Y Y Y YLAF PROFESSIONAL SERVICES Y N N Y Y YLCS LOCAL COUNCIL COMMUNITY SERVICES Y Y Y Y Y YLRD COUNCIL SERVICES Y Y Y Y Y YMEX MEDICAL SERVICES & EQUIPMENT Y Y Y Y Y YMVR MOTOR VEHICLE REGISTRATION Y Y Y Y Y YPMG PROPERTY MANAGEMENT N N N Y Y YPRD PRIVATE LANDLORDS N N N Y Y YRVF RETIREMENT AND NURSING HOME FEES Y Y Y Y Y YSIL SPECIAL INTEREST LOANS Y N N Y Y Y

SNP NUTRITION PROGRAM Y Y Y Y Y YSOR SOCIAL & RECREATIONAL Y N N Y Y YSTA SHORT TERM ACCOMMODATION Y N N Y Y Y

SWG SEWERAGE Y Y Y Y Y YTEL TELECOMMUNICATIONS Y Y Y Y Y YTOT TOOLS OF TRADE Y N N Y Y YTVL TRAVEL AND TRANSPORT Y N N Y Y Y

WAT WATER Y Y Y Y Y YWCF WORK UNIFORM CLOTHING FOOTWEAR Y N N Y Y YWGS HOUSEHOLD GOODS N N N Y Y Y


CENTRELINK PAYMENT TYPES AND BENEFIT GROUPS

This table identifies the Centrelink payments that customers can receive from the Department of Human Services and the Benefit Group they belong to. If you want to deduct funds from a specific Centrelink payment type, you can send us a deduction instruction with the Benefit Group identified, otherwise we will deduct funds from the customer’s primary (income support) Centrelink payment type.

Benefit Group Centrelink Payment TypePPL Paid parental LeavePGA Parenting Payment – PartneredPEN Age PensionPEN Wife’s Pension – AgePEN Disability Support PensionPEN Wife’s Pension – DisabilityPEN Parenting Payment – SinglePEN Widow’s PensionPEN Carer PaymentNSS Newstart AllowanceNSS Austudy ( Students)NSS Youth AllowanceNSS Partner AllowanceNSS Sickness AllowanceNSS Widow AllowanceNSS Special BenefitNSS Special Benefit – NewstartNSS Special Benefit – Sickness AllowanceNSS Special Benefit – Youth AllowanceNSS Exceptional Circumstance PaymentNSS Newstart Mature Age Allowance

MOB Mobility AllowanceFTB Family Tax BenefitDRA Disaster Recovery AllowanceDOP Double Orphans PensionCDA Carer AllowanceBBY Baby Bonus PaymentABY Abstudy


GUIDE TO CHANGING EXISTING DEDUCTIONS

If you need to make two changes to a deduction instruction (for example, CAN the existing deduction and ADD a new one) the instruction will be processed in the order that you submit them within the CSV or XML file.

If the customer has a deduction starting with a future date or a future change to a current deduction, any CHG you send through will replace all existing instructions and delete any future changes that may have been on the record.

If you want to remove (from a current deduction instruction) the Account Reference ID, Target Amount, or End Date, you cannot do this through CHG action. You will need to send a CAN for the current instruction and then an ADD for a new instruction with the new values that are needed.

If you want to end a current deduction on a future date, you can do this by sending us a CHG update with an End Date in the future.

If you want to end a current deduction immediately, you can do this by sending us a CAN instruction with no End date or Deduction Amount.

If a deduction requires suspension for a temporary period, you will need to either instruct the customer to organise this with the department or cancel the deduction and restart at a later date. Customers can: – suspend their deduction (i.e. apply $0 for period of time, then revert back to original amount); and/or– have a specified change period (i.e. apply a different Deduction Amount for period of time then revert back to original amount).During these periods, the only update you can make is to cancel the deduction through CAN action.

If you vary an existing Target Amount using this service, the new Target Amount you enter will be stored by the system, however the Target Balance Remaining will recalculate taking into consideration all instalments paid towards the Target Amount since the arrangement started.

For example, Existing Target Balance is $500 and Total Amount Paid Towards Target is currently $200, so the current Target Balance Remaining is $300.

Decrease – If you change the Target Amount to $300, the Total Amount Paid Towards Target is still $200, but the new Target Balance Remaining would then be $100.

Increase – If you change the Target Amount to $1000, the Total Amount Paid Towards Target is still $200, but the new Target Balance Remaining would then be $800.

Error – If you change the Target Amount to $100, the Total Amount Paid Towards Target is still $200, an error will be returned as a Target Amount can’t be changed to an amount less that the Total Amount Paid Towards Target.


ERROR MESSAGES – CENTREPAY BULK UPLOAD SERVICE (CBUS)

Error in CBUS Response file Code Workaround for usersZero cannot be entered unless an instruction of the same type exists.

E001PI If you want the deduction amount to be $0, cancel the deduction.

The format of the amount entered is incorrect.

E002PI Ensure the Deduction Amount is in the correct format (e.g. 50.00)

Requested deduction cannot exceed $99999.99.

E003PI Ensure Deduction Amount is less than the maximum amount.

No customer found with this SSOR. E008ET The CRN you supplied is valid, however it has not been assigned to a customer. You may need to contact the customer to confirm the correct CRN.

#### cannot be changed. E008PI If you want to change the Start Date or the Deduction Amount, cancel the current instruction and code the correct details.

Customer not current on #### and does not have new claim pending.

E009PI The Centrelink Benefit Group is not valid. The customer may not be receiving a payment from us for the Benefit Group you have selected.

Entry required. E012ZZ Ensure all mandatory fields have been completed.Start Date or End Date cannot be in the past.

E016PI Ensure Start Date or End Date is not in the past. If you leave the Start Date blank, we will use today’s date.

Entry contains invalid characters. E017ZZ Ensure the Account Reference ID is valid (rules may differ for each organisation).

Payee reference number entered is invalid. E023PI Ensure the Account Reference ID is valid (rules may differ for each organisation).

Deduction limit exceeded. Only 19 current deductions allowed.

E076PI No workaround – Request customer to make changes via Online Services, Call Centre or alternatively submit an SA325 form to the department for processing.

#### E097AX No workaround – Request customer to make changes via Online Services, Call Centre or alternatively submit an SA325 to the department for processing.

Requested deduction cannot be less than ####.

E101PI Ensure the Deduction Amount is more than the minimum deduction amount accepted by your organisation (usually $10.00).

Not a valid DSS obj ref (SSR). E105ET Ensure the Centrelink Reference Number is correct. You may need to contact the customer to confirm the correct CRN.

For new deductions, amount must be > 0.00.

E113PI Ensure the Deduction Amount is more than the minimum deduction amount accepted by your organisation.

MULTIPLE DEDUCTION DETAILS RECS exist on DEDN0; contact SYSTEMS.

E114PI No workaround – Customer record may contain corrupt data. Request customer to make changes via Online Services, Call Centre or alternatively submit an SA325 form to the department for processing.

Target Amount cannot be less than $10.00. E120PI Ensure Target Amount is greater than $10.00.The requested Target Amount is less than the Instruction Amt P.F.

E122PI Ensure the Target Amount is equal to or greater than the Deduction Amount.

System code must equal benefit group. E154PI The Centrelink Benefit Group is not valid. The customer may not be receiving a payment from us for the Benefit Group you have selected.

Benefit status must be current to setup Centrepay deductions.

E159PI The Centrelink Benefit Group is not valid. The customer may not be receiving a payment from us for the Benefit Group you have selected.

End date must be greater than Start Date. E185PI Ensure the End Date is after the Start Date. Neither of these dates can be prior to today’s date.

No overlapping instruction dates permitted.

E186PI Deduction instruction has a change in the future (preventing updates) – if you want to change the current or future deduction, cancel the current instruction and code the correct details.

Only one future SUS/SPC/CAF/SFD are allowed per benefit, dedn type & org.


Target Amt may not be added/changed on SUS/SPC/CAF except cur SPC.



Error in CBUS Response file Code Workaround for usersOrg Cust Ref may not be added/chng on SUS/CAF/SPC except cur SPC.


Start Date must not exceed 8 weeks in the future for SFD instruction.

E192PI Ensure Start Date is within 8 weeks of today’s date. An SFD deduction is one that ‘Starts on a Future Date’.

End Date is not permitted when terminating the instruction.

E193PI If you want to change the End Date, cancel the current instruction and code the correct details.

SPC immediately following SUS or SUS action following SPC not permitted.


Start Date is invalid for the Change Reason code.

E199PI Start Date is invalid for this update action. Choose a date at least 14 days in future, or contact the Helpdesk if unable to resolve.

Start Date must be within 52 weeks from today’s date.

E230PI Ensure Start Date is within 52 weeks of today’s date. If you leave the Start Date blank, we will use today’s date.

End Date cannot be more than 52 weeks after the Start Date.

E231PI Ensure End Date is within 52 weeks of the Start Date.

End Date cannot be more than 13 weeks after the Start Date.

E232PI Ensure End date is within 13 weeks of the Start Date.

Derived End Date may not be removed. E233PI If you want the deduction amount to be $0, cancel the deduction.Org Cust Acct Ref and Target Amount may not be updated when terminating.

E238PI If you want to cancel the deduction, you cannot update other data as part of that cancellation.

Only End Date, Org Cust Acct Ref & Target may change.

E240PI Deduction instruction has a change in the future. Updates can only be made to End Date or Account Reference ID.

Start date cannot be changed to End date + 1.

E243PI Start Date is too close to the existing End date. Cancel the current instruction and code the correct details.

A current instruction already exists for this benefit / organisation.

E245PI Check current deduction instruction, as one already exists.

#### is mandatory for this organisation. E253PI Ensure the Account Reference ID is not blank and is valid (rules may differ for each organisation). This error can also be invoked if you have not included a Target Amount if it is mandatory for your organisation.

Requested #### amount cannot be less than ####.

E254PI Ensure the Target Amount is greater than the minimum target amount accepted by your organisation.

Requested #### amount cannot be greater than ####.

E255PI Ensure the Target Amount is less than the maximum target amount accepted by your organisation.

Org account reference valid format: ##### E256PI The Account Reference ID must be provided in the correct format, as per validation rules requested by your organisation. You may have asked us to accept Account Reference IDs in a number of formats.e.g. ######; ######## = must have either 6 or 8 digits.e.g. T##### = must have ‘T’ as first character, followed by 5 digits.

Cannot enter both a deduction amount and a percentage.

E259PI No workaround – Please contact Helpdesk and request customer to make changes via Online Services, Call Centre or alternatively submit an SA325 form to the department for processing.

Task locking conflict. Deduction Service update failed.

E263PI There is a pending piece of work on the customer record that blocks this update. Try again in a day or two.

No access. Your #### is not in the allowed #### list.

E277PI No workaround – Please contact Helpdesk and request customer to make changes via Online Services, Call Centre or alternatively submit an SA325 form to the department for processing.

Invalid date: Date of birth. E303PI The date of birth you have supplied is not in a valid format. Please check the User Guide to ensure you are using the correct date format.

Invalid date: Start Date E303PI The Start Date you have supplied is not in a valid format. Please check the User Guide to ensure you are using the correct date format.

Invalid date: End Date E303PI The End Date you have supplied is not in a valid format. Please check the User Guide to ensure you are using the correct date format.

Updates cannot be made on a terminated E326PI No workaround – Please contact Helpdesk and request customer to


Error in CBUS Response file Code Workaround for usersorganisation. make changes via Online Services, Call Centre or alternatively submit an

SA325 form to the department for processing.Organisation ineligible to ADD deductions. E471PI Your organisation has not been approved to undertake this action. If you

believe the system is not operating correctly, please contact the Helpdesk.

Service reason not eligible for action ADD. E472PI Your organisation has not been approved to undertake this action. If you believe the system is not operating correctly, please contact the Helpdesk.

Service reason ineligible for action CAN. E473PI Your organisation has not been approved to undertake this action. If you believe the system is not operating correctly, please contact the Helpdesk.

Organisation ineligible to CAN deductions. E474PI Your organisation has not been approved to undertake this action. If you believe the system is not operating correctly, please contact the Helpdesk.

Organisation ineligible to make any updates to deductions.

E475PI Your organisation has not been approved to undertake this action. If you believe the system is not operating correctly, please contact the Helpdesk.

Service reason not eligible for amount increase.


Service reason not eligible for downward variation of amount.


You cannot increase the target amount for this service reason.


You cannot decrease the target amount for this service reason.


Request is ADD but current instruction already exists.

E480PI A current deduction already exists. Please make any required changes to the current deduction.

Service reason not eligible for action CHG. E481PI Your organisation has not been approved to undertake this action. If you believe the system is not operating correctly, please contact the Helpdesk.

Deduction action failed E482PI You have submitted a CAN request with too much data – no need to also send Start Date or End Date or Deduction Amount or Target Amount.Submitting a CAN request will cancel the existing deduction and any future changes to that deduction. Check the User Guide for guidance on what data is required to successfully submit a CAN request.

Can only have End Date or Target Amount, not both.

E483PI A Target Amount or End Date already exists on the current deduction instruction. You cannot add an End Date or a Target Amount to this deduction – either wait til Target Amount (or End Date) has been reached, or cancel the deduction and add a new one with the correct details.

Error prevented updates being applied at this time.

E488PI Your organisation has not been approved to make this type of update. If you believe the system is not operating correctly, please contact the Helpdesk.

This deduction type is not valid for Centrepay.

E514PI Service Reason entered is not valid.

Not a valid instruction for this service reason

E529PI Deduction cannot be set up on customer receiving Paid Parental Leave via their employer.

Request Action Code is invalid. E700PI The Deduction Action Code can only be one of the following: ADD, CHG, CAN. Ensure you are submitting a valid code.

CLK Benefit group is invalid. E702PI The Centrelink Benefit Group you have supplied is not in a valid format. Please check the User Guide to ensure you are using a valid code. If you leave the Centrelink Benefit Group blank, we will apply the deduction to the customer’s primary payment type. For deductions from Family Tax Benefit payments, you must use code


Error in CBUS Response file Code Workaround for usersFTB in all cases.

Customer not matched. E709PI The customer details you have supplied either don’t match our records, or there is a reason why we cannot confirm the customer’s identity to you (e.g. Customer is deceased, or a protected witness, etc.).

Customer not current on requested system.

E713PI No matching deduction found. The customer may not be receiving a payment from us for the Benefit Group you have selected.

No current deduction for this type. E721PI No matching deduction found. The customer may not be receiving a payment from us for the Benefit Group you have selected.

Benefit type invalid for deduction. E736PI No workaround – Please contact Helpdesk and request customer to make changes via Online Services, Call Centre or alternatively submit an SA325 form to the department for processing.

Unable to update deduction instruction at this time.

E787PI This is a default error message when we are unable to allow updates to this customer record. The underlying cause could be a number of reasons. If you repeatedly receive this error for the same customer, please contact the Helpdesk.

New Target Amount is less than total deductions to date.

E837PI Ensure the Target Amount is equal to or greater than the total of repayments made to date (ie. Target Balance Remaining). If you don’t know the amount already repaid, you can cancel the current deduction and start a new one with the Target Amount you wish to recover from today onward.

CBUS Troubleshooting GuideQ. Preceding zeroes from the dates and the decimal places from the deduction or target amounts, are removed when I create the CBUS file using Excel (or other spreadsheet application)?A. Format the cells in your spreadsheet as ‘text’ to retain preceding zeroes and decimal places.

Q. I’ve formatted my spreadsheet cells as ‘text’ and saved the file as a CSV document, but when I review the file the preceding zeroes from the dates and decimal places from the deduction or target amounts have disappeared? A. Review your data using a text editor application such as Notepad. Preceding zeroes and decimal places will not display when opening a CSV file in a spreadsheet application (such as Excel).

Q. How do I minimise the return of ‘Customer Not Matched’ responses in my Response file?A. Ask your customer to provide you with their name and date of birth to exactly match what they have recorded with the Department of Human Services – Centrelink.Provide only the minimum information required to match the customer: Centrelink Reference Number (CRN), Surname (Family name) and Date of Birth.

Q. We receive a lot of ‘request is ADD but deduction is already in place’ responses. How do we minimise these?A. Confirm with the customer at the time of getting their consent whether a deduction is already in place or not.If receiving instruction data with your Centrelink Deduction reports, use this information to update your records with the status of your customers’ Centrepay deductions.Utilise the Deductions And Payments Application (DAPA) to verify existing deduction arrangements.


Q. I receive the response ‘there is no current deduction for this type’ when attempting to vary or cancel a deduction, but I’m certain the deduction is in place? A. If the deduction is from ABY, CDA, DRA, FTB or MOB benefit group, this benefit group type must be included in the Centrelink Benefit Group section of your file to allow the update to be processed.

Q. Why did I receive a response file for only some of the deduction requests in the file submitted?A. Incorrectly formatted transaction lines will be returned in a separate ‘Reject’ file. Response file will return a response for all correctly formatted deduction requests.If spaces are included with any of your data, it’s possible those spaces may contain hidden characters which can cause rejection of the file at the point where the hidden characters are encountered when the file is processed. We recommend reviewing your file before submission to ensure spaces are not included and avoiding cutting and pasting data from other sources as you may inadvertently include hidden characters that are either outside the allowable printable range, or are unprintable characters.

Q. I have successfully submitted my CBUS file, but haven’t received an immediate response?A. Response files are generally available after 8 pm on the same day the file is submitted. Where multiple files are submitted on the same day, the system will collate all instructions provided on that day into one response file.

Q. It takes time to format the requests I receive into the format required for a CBUS file?A. You could provide a template or guide to your house staff to ensure all necessary information is collected and it is in the order it will be entered into the CBUS file.


Need help?

CENTREPAY HELPDESK

If you experience technical difficulties while using the Centrepay Bulk Upload Service or require more information, you can contact the following helpdesk for assistance. Alternatively, visit our website humanservices.gov.au/business

Email [email protected]

FreeCall™ 1800 044 063

Please ensure you have the following information ready when contacting us:

your organisation’s name your organisation’s Centrelink Reference Number contact phone number or email address, and description of the problem you are experiencing.

Note: Calls to ‘1800’ phone numbers from a fixed phone line are free. Calls from public phones and mobile phones may be timed and charged at a higher rate.

If you need assistance with a file submission or response file, you can find the ‘File Receipt Number’ within the ‘Sent’ and ‘Inbox’ folders in your online mailbox. This reference number will help us provide assistance to you regarding any file submissions.


Documents

Centrepay Bulk Upload Service (CSV) User Guide Web viewThe Centrepay Bulk Upload Service (CBUS) is an online service that allows approved Centrepay business providers to submit a file