Ceridian Hps Services

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CeridianHealth & Productivity Solutions

Partnering for your success


Why Ceridian LifeWorks Health & Productivity?

Measurable Outcomes

Access

Quality and Accreditation

Holistic Health and Productivity Solutions

Experience


RECOGNIZED

TRUSTED

GLOBAL

PROVEN

INNOVATIVE

Ceridian: A Global Partner– Health and productivity solutions for over

12 million individuals worldwide– Over 80% of the Fortune 100

use Ceridian LifeWorks – “Working Mother’s 100 best companies to work for”

• 7 of the top 10• Over 50% of the top 100

– Expertise in hospitality sector, covering over 250,00 members


The World’s Greatest Military Organization Gets It

• Program branded as Military OneSource• Covers 2.8 million service members and their

families– Army, Navy, Air Force, Marine Corps, Guard

and Reserve– Officers, enlisted, immediate and extended

family members, program staff• Custom program for extremely diverse and

challenged population• Holistic program, integrated modalities• Exemplary client satisfaction, ranging between

94%-98%• High utilization, particularly online


Holistic Approach: Integrated services

Consultation, Planning, Customization, Implementation, Evaluation, and

Outcomes

Productivity Management

Health Management

EAP & Work-Life


Holistic Approach: Comprehensive Services

Health Assessments

Health Screens

Health Coaching• Outreach & Engagement

• Weight Management

• Teen Weight Management

• Bariatric Surgery Management

• Stress Management

• Tobacco Cessation

• Cardiovascular Health

Incentives

Discount Programs

Consultation and design

Leave Administration

• FMLA: Federal and States

• Short Term Disability

• Employer-sponsored

• Military

Risk Management • Disaster Planning

• Dispute Resolution and Facilitation

• Workplace Violence Prevention

Training and eLearning

Training Reimbursement Program

Performance Learning

EAP and Work-Life

Health Management


Employee Assistance Programs• In-person, phone, online

Work-Life Services• Financial and Legal

• Additional programs include

• Adoption Administration

• Backup Care

• Elder/Adult Care

• Concierge

• Corporate lactation

Global Services

Employers Services

• CISM Support

• Training and Performance Learning


Holistic Approach: Integrated Modalities

Greater Efficiency, Effectiveness, ROI(Higher productivity, reduced health costs,

improved employee retention)

In-person & Onsite Services

Email, IM & Telephonic

Support

Interactive Online

Programs


Our high performance program

Access

Expertise

Performance

• 24/365 live answer bi-lingual team • Calls answered in less than 20

seconds• In-person – 2 hours to 3 days

• Master’s Level clinical consultants• Specialists for child, elder, financial,

and legal• Credentialed network

• Reduced stress for 79.6% of participants

• Improved productivity for 63%• 66.6% missed less work• 70.9% remained in their jobs• 34% reduction in health claims


Participant Satisfaction

•Participant Surveys– IVR, mail, online, telephone

interviews•Participant Satisfaction

– 96.4% assessment/consultation– 99.4% educational materials– 98.2% online resources– 98.5% seminars/training– 98.9% connected quickly – 97.5% satisfied with phone

consultation– 96.1% satisfied with resources


Impact of Ceridian LifeWorks

• 33% less use of sick leave benefits • 65% lowered incident of workplace accidents • 30% reduction in worker's compensation claims• 35% decrease in health insurance expenditures

Those who use the EAP experience:

NE


Our Book of Business outcomes

• Nearly 85,000 participants since 1997– 69% reported some level of weight loss– 47% dropped at least one BMI unit – Average drop in BMI was 1.2 units– 56% reported improved coping capability– 57% reported improved levels of stress– 19% quit rate using Intent-to-Treat analysis or 51% quit rate

using the Completer’s Analysis– More than 90% of survey respondents report good, very

good or excellent satisfaction with the program

Data source: Ceridian Case Management System; data through 2009; compiled April 2010


Expect ROI between 4:1 and 8:1

•Membership attraction and retention– EAP & WL services are the most popular voluntary benefits of employers and

employees. Expect 5%-12% improvement in retention•Reduction in health claims

– Manages up to 60% of mental health & substance abuse issues without referral into benefit plan

– Manages impact of mental health parity– Reduces behavioral-based medical claims

•Productivity gains– Reduces absences by up to 8%– Reduces presenteeism by up to 15%– Improves morale

•Risk mitigation– Comprehensive substance abuse management program– Critical Incident Stress Debriefings (CISDs) manage traumatic events onsite


EAP & Work-Life

• Increase the productivity of your workforce and experience a positive ROI.

– Remove employee performance distractions by offering 24/7 master’s level resources on a variety of issues.

– Provide professional training seminars and online workshops.

– Support management and HR policies through focused manager services.

– Decrease return to work time with critical incident stress management.

– Drive work-life balance with specialized resources, personalized referrals and consumer convenience research.


Work-Life Services

EAP & Work-life Solutions

Health & Wellness


• On staff specialists for consultation– Adoption, Education, College, Older

Adults, Special Needs– Financial and Legal

• Personalized Referrals – confirmed match

– In-home or daycare centers, elder care resources, public/private schools, colleges, universities, vocational schools, after school programs, summer camps and special needs program options

• Consumer Convenience Research– Repair, house-sitter, transportation

services, purchase of large-ticket items


24 Hour Management Support

• Management Line– Dedicated toll-free number– Substance Abuse Case Management– Mandated Referrals– Unlimited services

• Critical Incident Management Services– Nationwide support from critical response specialists– Complete support, referral and follow-up– Unlimited responses, one worksite per incident

• Best in class - seminars, training and online workshops

– Over 170 seminars to chose from, delivered by certified educators


LifeWorks Online – Employee & Manager Tools

• One-stop shop for your employees emotional and physical well-being.– Content management tools to allow you to post messages to employees and create links to key areas of interest.– Access to real time usage reports to see what your employees find value in.– Tools, resources and support for everyday challenges at work and home.– Empowers managers with professional

development resources, advice for dealing with employee issues and ideas to improve productivity.– Counselor search, locators, calculators, self- assessments, discussion boards and more!

www.lifeworks.comUser id: ieapwl Password: demo

http://www.lifeworks.com/


Health & Wellness Solutions

• Reduce medical claims, workers comp claims and increase productivity.

– Baseline your organization’s health and productivity.– Increase awareness of potential disease.– Incent employees for participation in healthy lifestyle choices.– Proactively outreach to the most at-risk populations.– Engage in focused behavior change coaching for Stress Management,

Cardiovascular Health, Weight Management, Tobacco Cessation, Teen Weight Management and Tobacco Cessation, Bariatric Surgery Management


– Delivered at work sites by trained health professionals with experience in onsite wellness screenings.

– Onsite, immediate interpretation of results.– Brief coaching about lifestyle habits to support health.– Education about available services, including health

coaching programs.– Comprehensive biometric screening reports for

employee and employer.• Recommended screenings:

– Glucose (diabetes), Cholesterol (heart disease), Blood Pressure (heart disease), BMI (overall wellness)

– Thyrotropin (hypo/hyperthyroidism) – women over 45– Prostate Specific Antigen (prostate cancer) – men over

45– Additional screenings available

Onsite Biometric Screening – Know the Numbers


Life Health Assessment – Baseline Your Population

•Online health and productivity risk assessment– Scientifically valid– Personalized health direction and support– Global evaluation of health status– Readiness for change measurement– Productivity measures– Highly configurable– Secure, confidential and HIPAA compliant– Identifies individuals for broader intervention– Powerful reporting


Health & Productivity Incentives

• Higher Program Participation = Higher ROI• Comprehensive Incentive Management program provides:

– Consultation to help you chose the incentive plan that is right for your company

• Merchandise, gift cards, cash– Promotional tools– Online ordering and incentive fulfillment– Participation data– Full administration of incentives

• Web-based, flexible, comprehensive


Health Management Programs

• Outreach to at-risk population to engage them in the program.

• Coaching programs– Weight Management – Teen & Adolescent Weight Management & Tobacco Cessation– Stress Management– Cardiovascular Health– Tobacco Cessation– Bariatric Surgery Management

• Coaches are health experts, most with master’s degree, using motivational and behavior change methodology

for maximum effectiveness.• Dedicated health coach model.• Long-term behavior change is the focus – not a diet, not a quick fix.


Leave Administration’s Perfect Storm

Productivity/Absence Management



• Minimize the risk associated with Leave Administration/FMLA/Disability

– Multiple program options to fit the needs and budget of any organization.• Intake options include with or without demographic file load• Ability to track other leave (paid time off, etc.)

– Ensure compliance with changing FMLA and state leave laws.– Reduce “Friday & Monday Leave Act” mentality with increased compliance.– Increase integration with EAP, wellness and other vendors.


Leave Administration Provides

• Human Resource service expertise• Consistency for your entire

organization• Proven service and implementation

structure• Administrative cost savings• Best in breed tool• Integration with EAP and Health &

Wellness• Multi-lingual support


Leave Administration Service Benefits

• Reduce controllable absenteeism• Relieve administrative burden• Mitigate risk of lawsuits• Provide service excellence through a

designated Leave Administrator • Trusted liaison between federal, state

and employer regulations • Reporting – identification of absence

trends


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Publications – award winning

Award Winning!

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AwardWinning!


Promotional MaterialsElectronic promotions:• Rollout Communications• Monthly fliers• Manager promotions

AwardWinning!

Benchmark: 30% = Average utilization for clients in 2008

CCEERRIIDDIIAANN CCOOMMMMUUNNIICCAATTIIOONN MMAATTEERRIIAALLSS Targeted Messages That Build Utilization

Posters

Wallet Card (English version)

Wallet Card (Spanish version)

Brochures

Wallet Cards


Posters



Brochures


Posters



Brochures

Brochures

Posters


A Trusted Partner: Comprehensive Support

CreatingStrategic

Partnerships

ImplementationTeam

ThoughtLeadership

AccountExecutive

MonthlyPromotions

Award-winning Publications

CustomerReporting

QualityImprovement

Initiatives

Client ServicesTeam

Documents

Ceridian Hps Services