Certificate IV in Business—BSB40212

About the Course

This qualification reflects the role of individuals who use well-developed skills and a broad knowledge base in a wide variety of contexts. They apply solutions to a defined range of unpredictable problems, and analyse and evaluate information from a variety of sources. They may provide leadership and guidance to others with some limited responsibility for the output of others.

What you will learn

Improved communication skills with business contacts and team members

Appropriate WH & S practices and guidelines Improved skills relating to products and services Decision making skills to complete tasks in an effective

manner Identification of learning opportunities to improver

work practices Organising resources, equipment and time lines How to evaluate own performance and to identify areas

for improvement Use business technology to collect, analyse and provide

information

Career Opportunities

Administrator Project Officer

Enquiries

Training Support Officer

Phone: 02 4940 8422

Email - hannah@yarnteen.com.au

Website - www.yarnteencollege.com.au

Course Details

Dates - TBA

Start Time - 9:00am

Finish Time - 4:00pm

Morning Tea Break - 10:30am

Afternoon Tea Break - 2:30pm

Venue - Yarnteen College

Level 1, 840 Hunter

Street

Newcastle West 2302

Cost - FREE for Aboriginal clients

Course Units

Core Unit

(1 Core Unit)

BSBWHS401A Implement and monitor WHS policies,

procedures and programs to meet legislative

requirements

This unit describes the performance outcomes, skills and

knowledge required to understand work health and safety

(WHS) Acts, regulations and codes of practice, and to

contribute to actions to achieve compliance with WHS

legislation in the workplace.

Elective Units

(9 Elective Units)

BSBCMM401A Make a presentation

This unit covers the performance outcomes, skills and knowledge required to prepare, deliver and review a presentation to a target audience.

BSBCUS401B Coordinate implementation of customer service

strategies

This unit describes the performance outcomes, skills and knowledge required to advise on, carry out and evaluate customer service strategies, including the design of improvement strategies based on feedback. Operators may have responsibility to provide guidance or to delegate aspects of these tasks to others.

BSBCUS402B Address customer needs

This unit describes the performance outcomes, skills and knowledge required to manage the ongoing relationship with a customer, which includes assisting the customer to articulate their needs, meeting customer needs and managing networks to ensure customer needs are

addressed. The customer relationship would typically involve direct interaction a number of times over an extended period.

BSBINN301A Promote innovation in a team environment

This unit describes the performance outcomes, skills and knowledge required to be an effective and pro active member of an innovative team.

BSBMKG413A Promote products and services

This unit describes the performance outcomes, skills and knowledge

required to coordinate and review the promotion of an organisation's

products and services.

BSBMKG414B Undertake marketing activities

This unit describes the performance outcomes, skills and knowledge

required to plan, implement and manage basic marketing and

promotional activities. It is a foundation unit that covers general and

basic marketing and promotional activities that do not require detailed

or complex planning or implementation.

BSBPMG522A Undertake project work

This unit describes the performance outcomes, skills and knowledge

required to undertake a straightforward project or a section of a larger

project. This unit addresses the management of projects, including

developing a project plan, administering and monitoring the project,

finalising the project, and reviewing the project to identify lessons

learned for application to future projects

BSBREL401A Establish networks

This unit describes the performance outcomes, skills and knowledge required to develop and maintain effective work relationships and networks. It covers the relationship building and negotiation skills required by workers within an organisation as well as freelance or contract workers.

BSBRES401A Analyse and present research information

This unit describes the performance outcomes, skills and knowledge

required to gather, organise and present workplace information using

available systems.

For more information on any of our courses visit www.yarnteencollege.com.au or call 02 4940 8422