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CHANGING

INDIAPOSTBy,

Viral Patel

Sneha Kanitkar

Nilesh Chitroda

Rajat Gowardhan

Swarna Surabhi

Kapil Makhwana

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PREVIEW

Introduction to India Post

The Repositioning of India Post

Need for Change and Change

Management

The ADKAR Model for Change

Our Recommendations

Road-BlocksConclusion

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INDIA POST

Worlds largest postal network

More than 150years in India.

Under the ministry of communicationand information technology under the

government of india.

1,55,204 post offices throughout india.

One office serves 7160 people ie area of

21.2sq km.

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INDIAPOSTMission

To provide high quality mail, parcel and related

services in India and throughout the world

To be recognized as an efficient and excellentorganization exceeding the expectations of the

customers, employees and the society

Vision

India Post will be a socially committed,

technology driven, professionally managed &

forward looking Organisation

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SERVICES OFFERED

Communication services:

Letters, post-cards,

Financial services:

Instant money service, International moneytransfer, Post life insurance

Value added services:

Speed post, Business posts, Direct post, E-payments, Media posts, E-post

Transportation services:

Logistics posts

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THE REPOSITIONING INITIATIVE

India on High economic growth

Average @ 6% over 16 years

Liberalization and globalization

Demographic shift

Government policies to fund weaker sections

Competition from Tele-communication and

WWW

Rebranding essential to meet challenges and

avail opportunities presented by the current

market scenario

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CHANGES MADE

Pick-up mail facilities

Introduction to technology

E-enabled servicesFreighter services

Instant money order

Infrastructural up gradationImproving ergonomics in the offices

Logo

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PROBLEM AREAS

Inefficiency

Unprofessionalism

Accountability

Unreliability

Lack of customer support

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WHY CHANGE

Change essential for :

Moving

Growing

Learning

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CHANGE MANAGEMENT

Definition:

Change management is a set of processes

that are employed to ensure that significant

changes are implemented in an orderly,

controlled and systematic fashion to effect

organizational change

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MANAGING CHANGE

REQUIRES:

Communicating expectations

effectively to have everybody on board

Well defined Structure

Cold-hearted decisions (in specificsituations)

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ADKAR MODEL

Awareness

Desire

Knowledge

Ability

Reinforcement

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OUR RECOMMENDATIONS

Awareness:

Clearly define organizations objectives

Desire:Common Uniform

Knowledge & Ability:

Training in managementIT education

Soft Skills

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OUR RECOMMENDATIONS

Reinforcement:

Employee feedback

Grievance cell

Progress Control and co-ordination

Other recommendations:

Performance Linked Incentives

Giving Chance to Young and newpeople

Improving Hygiene Factors

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ROAD-BLOCKS

Denial (Resistance to change)

Confusion

Loss

Anger

Government Intervention/ Red Tape-ism

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CONCLUSION

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THANK YOU