Chapter 2

A Diagnostic Approach to

Human Resource Management

Trivia Challenge

What percent of Microsoft employees are Indian?

What happened to the ship “Mayflower?”

What is a mother kangaroo called? What percent of the American people

have never been to a dentist? Name the Three Stooges. Wild Card Question

What 2007 Wanted in First Job Money $$$$$$$$ Lifestyle Caring environment, boss, culture, etc Interesting Job. To be appreciated. Chance for personal

growth/advancement. Match of skills & interests. Affecting God’s Kingdom/Impact/making

a difference. Location, Travel.

What 2007 Want in their First Job

Caring environment, boss, culture, values

Good pay & benefits Experience, learning &

Networking Interesting Job. Respect. Passion Purpose, flexibility, & Challenge. Location Personal growth/advancement. Security, stability & benefits

Comments 2007

Push myself to solve problems not taught in class

It must be relevant to my life goals I also want a life outside of work Am I doing good through my job? B*ll*r Car and Deluxe swimming pool Dress and attire Embracing the mission Money for grad school

What You Said Was Important Happiness, not just a job Financial security Advancement opportunities Satisfying job challenges Decent work hours Compatible co-workers Benefits Respected for my knowledge Close commute

The FutureWhat jobs will be the hot jobs?

What skills will be required for the hot jobs

Occupations with most openingsCashiersRetail SalesGeneral managersWait StaffGeneral office staffTeachers secondary schoolsRN’sSystems AnalystsElectronic Engineers

Occupations with largest employment

Retail salesGM’s. Supervisory, & Top Execs.Office clerksCashiersWait StaffFood Prep.Support workersTeachersAccountants

Fastest growing occupationsElectronic pagination systemsComputer engineersSystems analystsHome health aidsPhysical TherapyOccupational Therapy

Personal/Home care aidesTeachers Human Service workersGuards

Highest Paying occupations, Ca.? Physicians & Surgeons

Dentists Aircraft pilots & flight engineers Lawyers Nuclear engineers Actuaries GM’s & executives Computer engineers Pharmacists Nuclear engineers Chemical engineers

The Cold jobs

Ranchers/Farmers

Phone Operators Bank Tellers Typists Butchers Parts clerks

Movie projectionists

Proofreaders Loggers Insurance

Underwriters Travel Agents

Best Jobs in The Future

Per Money Magazine 2007

http://money.cnn.com/magazines/moneymag/bestjobs/top50/index.html

•To find the best jobs in America, MONEY Magazine and Salary.com, began by assembling a list of positions that will grow at an above-average rate over 10 years and that require at least a bachelor's degree.

•They eliminated jobs with average pay below $50,000;

total employment of less than 15,000; •dangerous work environments; •or fewer than 800 annual job openings, including both new and replacement positions.

Next They rated positions by stress levels, flexibility in hours and working environment, creativity, and how easy it is to enter and advance in the field.

We then ranked the jobs, giving double weight to compensation and percentage growth.

Any job that fell in the bottom third of two job-satisfaction categories, or in the pay or growth category, was removed from consideration for the top 10.   

RankJob growth

(10-yr forecast)Average pay

(salary and bonus)

1 Software engineer 46.07% $80,427

2 College professor 31.39% $81,491

3 Financial advisor 25.92% $122,462

4 Human resources manager 23.47% $73,731

5 Physician assistant 49.65% $75,117

6 Market research analyst 20.19% $82,317

7 Computer/IT analyst 36.10% $83,427

8 Real estate appraiser 22.78% $66,216

9 Pharmacist 24.57% $91,998

10 Psychologist 19.14% $66,359

11 Advertising manager 20.34% $107,049

12 Physical therapist 36.74% $54,883

13 Technical writer 23.22% $57,841

14 Chiropractor 22.40% $84,996

15 Medical scientist 34.06% $70,053

16 Physical scientist 12.18% $80,213

17 Engineer 13.38% $76,100

18 Curriculum developer 27.53% $55,793

19 Editor 14.77% $78,242

"Good" Jobs

IndustryAverage Hourly

Wage ($USD)

Pipelines (except natural gas) 24.43

Theaters and Motion Pictures 24.58

Air Transportation 24.72

Railroads 24.79

Legal Services 24.85

Guided Missiles, Space Vehicles and Parts 25.86

Petroleum Refining 25.91

Metal Mining 26.14

Business Management and Consulting Services 27.00

Security, Commodity Brokerage and Investment Companies 30.93

"Bad" JobsIndustry

Average Hourly Wage ($USD)

Sewing, Needlework and Piece Goods Stores 12.14

Lodging Places (except hotels and motels) 12.10

Knitting Mills 12.07

Gasoline Service Stations 12.00

Barber Shops 11.90

Bowling Alleys, Billiard and Pool Parlors 11.86

Apparel and Accessories (except knit) 11.72

Beauty Shops 11.38

Retail Florists 11.30

Eating and Drinking Places 9.36

Skills Needed ( Recruiters 2007)Flexibility & Risk TakersCommunication SkillsBig ThinkersFinancial AcumenPeople Skills

–Leadership–Networking

Cutting Edge Experiences

A Diagnostic HRM Framework

Can help operating managers focus on a set of relevant factors

Offers a map that aids a person in seeing the whole picture or parts of the picture

Diagnostic Approach to HRM

Diagnostic Approach to HRM

Diagnosis Prescription

Implementation Evaluation

External Environmental Influences

Government– requirements– regulations– laws

The Union Economic

Conditions– domestic– International

Competitiveness

Work Sector of the Organization– private sector– public sector– third sector

(NP’s) Composition

and Diversity of the Labor Force

Geographic Location of the Organization

Internal Environmental Influences

Strategy Goals Organization

culture Nature of the task

(job) Work group Leader’s style and

experience

U.S. Births: 1935 - 1991

0

500,0001,000,000

1,500,000

2,000,000

2,500,0003,000,000

3,500,000

4,000,000

4,500,0005,000,000

1935 1940 1945 1950 1955 1960 1965 1970 1975 1980 1985 1990YEAR

BIRTHS

The Generations

GENERATION BIRTH YEARS CUSPERS

Veterans 1922-1939

1940-1945Veterans/

Boomers

Boomers 1946-1960

1960-1964 Boomers/Xers

Xers 1964-1980

1978-1982 Xers/Millenials

Millenials 1982-2000

How they see the world !

  Veterans Boomers Xer’s Millennial’s

Outlook practical optimistic skeptical hopeful

Work Ethic dedicated driven balanced determin

ed

View of Authority respectful love/hate unimpress

ed polite

Leadership by hierarchy consensus competen

cepulling

together

Relationships

personal sacrifice

personal gratificatio

n

reluctant to commit inclusive

Turnoffs vulgaritypolitical

incorrectness

cliché, hype

promiscuity

Linear Lifeplan

Age

Education Work Leisure

0 10 20 30 40 50 60 70Age

80

Linear Lifeplan

Age

Education Work Leisure

0 10 20 30 40 50 60 70Age

80

Linear Lifeplan

Education Work Leisure

0 85Accumulation Years Distribution Begins

“Longevity Bonus”

Linear Lifeplan

Education Work Leisure

0 85Accumulation Years Distribution Begins

“Longevity Bonus”

Cyclic Lifeplan

Education Work Leisure

0 85Accumulation Years Distribution Begins

Achieve Financial Freedom

“Longevity Bonus”

“Longevity Bonus”

“Longevity Bonus”

“Longevity Bonus”

Cyclic Lifeplan

Education Work Leisure

0 10 20 30 40 50 60 70Age

80

Diversity of the Labor ForceDiversity of the Labor Force

The number of married women in the labor force has increased 257% since 1947.

• About 29% of the labor • force currently is 55 years • or older.

A More Diverse Workforce

A More Diverse Workforce

Half of the workforce will be women.

One out of 3 in the workforce will be older than 55.

White males will represent less than 40% of the workforce.

Civilian Labor Force by Sex, Age, Race, and Hispanic Origin, 2000

and Projected to 2010(in thousands) Level Level Change Percent

ChangeGROUP 2000 2010 2000-2010 2000-2010

Total (16 years & older)

140,863 157,721 16,858 12.0

Men 75,247 82,221 6,974 9.3

Women 65,616 75,500 9,884 15.2

White 117,574 128,043 10,470 8.9

Black 16,603 20,041 3,438 20.7

Asian 6,687 9,636 2949 44.1

Hispanic 15,368 20,947 5,579 36.3

Factors that Affect the Geographic Location of the

Organization

Factors that Affect the Geographic Location of the

Organization

Educational

Behavioral

Legal-Political

Economic

Organization CultureOrganization Culture

A system of shared meaning held by members that distinguishes the organization from other organizations.

Effective Work GroupsEffective Work Groups

Members function and act like teams

Members participate fully in group

Group goals are clearly developed

Resources are adequate for goals

Members furnish useful suggestions

Organizational Restructuring

Organizational Restructuring

RESTRUCTURING

Changing of the reporting

& authority relationships within a firm

DOWNSIZINGDesignate a reduction

in a company’s workforce

General Motors Retrenchments: Cut 125,000

HRM Activities That Can Enhance and Sustain Competitive

Advantage (1 of 2)1. Employment security

2. Selectivity in recruiting

3. Effective wages

4. Incentive pay5. Employee

ownership6. Information

sharing

7. Participation and empowerment

Teams and job redesign

Training as skill development

Cross-utilization and cross training

Symbolic egalitarianism

HRM Activities That Can Enhance and Sustain Competitive

Advantage (2 of 2)12.Wage

compression13.Promotion from

within14.Long-term

perspective15.Measurement of

practices16.Overarching

philosophy

…the end !

Thanx for y

our atte

ntion!