Chapter 3

Values, Attitudes, Emotions and Culture: The Manager as a Person

MGMT 321 – Chapter 3

Big Five Personality Traits

MGMT 321 – Chapter 3

Big Five Personality Traits

Extroversion– Sociable, positive, assertive

Negative affectivity– Distressed, critical

Agreeableness– Cooperative, warm

Conscientiousness– Dependable, hardworking, honest

Openness to experience– Creative, curious, risk-taker

MGMT 321 – Chapter 3

Other Personality Traits

Locus of Control– Internal – I control what happens to me– External – Forces outside my control (fate,

chance, other people) determine what happens to me

Self-Esteem– Determination of self-worth– with success and with failures

MGMT 321 – Chapter 3

McClelland’s Needs

Need for Achievement– Need for excellence, competition, challenging

goals, persistence, and overcoming difficulties Need for Affiliation

– Need to establish and maintain warm, close, intimate relationships with other people

Need for Power– Need to make an impact on others, influence

others, change people or events, and make a difference in life

MGMT 321 – Chapter 3

Values, Attitudes, andMoods and Emotions Values

– Describe what managers try to achieve through work and how they think they should behave

Attitudes– Capture managers’ thoughts and feelings about

their specific jobs and organizations

Moods and Emotions– Encompass how managers actually feel when they

are managing

MGMT 321 – Chapter 3

Values

Terminal Values– A personal conviction about life-long goals

Instrumental Values– A personal conviction about desired modes of

conduct or ways of behaving

Value System– What a person is striving to achieve in life and

how they want to behave

MGMT 321 – Chapter 3

Terminal vs. Instrumental Values

MGMT 321 – Chapter 3

Work Attitudes

Job Satisfaction – A collection of feelings and beliefs that

managers have about their current jobs– Dimensions include the work, supervision,

pay, promotion opportunities, and coworkers

Organizational Citizenship Behavior– Behavior that is above and beyond duty

– Related to job satisfaction

MGMT 321 – Chapter 3

Work Attitudes

Organizational commitment– Affective

– Normative

– Continuance

Effects – Turnover

– Individual performance

– Firm performance

MGMT 321 – Chapter 3

Moods and Emotions

Mood– A feeling or state of mind

• Positive moods provide excitement, elation, and enthusiasm

• Negative moods lead to fear, distress, and nervousness

Emotions– Intense, relatively short-lived feelings

MGMT 321 – Chapter 3

A Measure of Positive and Negative Mood at Work

MGMT 321 – Chapter 3

Emotional Intelligence

The ability to:– Understand and manage one’s own moods

and emotions – And understand the moods and emotions

of other people Assists in carrying out various roles Higher levels of EI result in better

decision making

MGMT 321 – Chapter 3

Organizational Culture

Shared set of beliefs, expectations, values, norms, and work routines

Influences:– How organizational members relate to one

another– How organizational members work

together to achieve organizational goals Attraction-Selection-Attrition

MGMT 321 – Chapter 3

Factors Affecting Organizational Culture