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Organizational Culture, Structure, and Design
Chapter 8
Organizational Structure(Organizational Culture)
A system of shared beliefs and values that develops within an organization and guides the behavior of its members.
the personality of the organization
Organizational cultures can be classified into four types: Clan Adhocracy Market Hierarchy
Clan Culture An employee-focused culture valuing
flexibility, not stability A clan culture has an internal focus and
values flexibility rather than stability and control Family type – values collaboration, cohesion
through consensus, job satisfaction
Adhocracy Culture A risk-taking culture valuing flexibility An adhocracy culture had an external focus
and values flexibility Adaptable, creative, and quick to respond to
changes
Market Culture A competitive culture valuing profits over
employee satisfaction A market culture has a strong external focus
and values stability and control Driven by competition and a strong desire to
deliver results Customers, productivity, and profits take
precedence over employee development and satisfaction
Hierarchy Culture A structured culture that has an internal focus
and values stability and control over flexibility. Formalized, structured work environment
aimed at achieving effectiveness through a variety of control mechanisms that measure efficiency, timeliness, and reliability in the creation and delivery of products
Three Levels of Organizational Culture Observable artifacts Espoused values Basic assumptions
Observable Artifacts The most visible level Physical manifestations
Manner of dress Awards Myths and stories about the company Rituals and ceremonies Decorations
Espoused Values The explicitly stated values and norms
preferred by an organization Hewlett Packard – the “HP Way”
Basic Assumptions Core values of the organization Non observable Represent the core values of an
organization’s culture
Culture is transmitted to employees in several ways;
Symbols Stories Heroes Rites and rituals
WAL-MART CheerGive me a W! Give me an A!Give me an L!
Give me a Squiggly!Give me an M!Give me an A!Give me an R!Give me a T!
What's that spell?Wal-Mart!
Who's number one?The Customer! Always!
Symbols Objects, acts, qualities, or events that convey
meaning to others. e.g. 3M has a trophy known as the Gold Step
Award that is presented every year to employees whose new products achieve significant revenue levels
Stories A story is a narrative based on true events,
which is repeated- and sometimes embellished upon – to emphasize a particular value Stories of events that go above and beyond the
call of duty
Heroes A person whose accomplishments embody
the values of an organization.
Rites and Rituals The activities and ceremonies, planned and
unplanned, that celebrate important occasions and accomplishments in the organization’s life. Mary Kay Cosmetics – conventions to reward
sellers – pink Cadillacs
An organization’s culture has four functions:
1. It gives members an organizational identity2. It facilitates collective commitment3. It promotes social-system stability4. It shapes behavior by helping employees
make sense of their surroundings
Cultures for enhancing economic performance The Strength Perspective: assumes that the
strength of a corporate culture is related to a firm’s long-term financial performance.
2. The Fit Perspective: assumes that an organization’s culture must align, or fit, with its business or strategic context
a correct fit is expected to foster higher financial performance.
3. The Adaptive Perspective: Assumes that the most effective
cultures help organizations anticipate and adapt to environmental changes.
Ways cultures become embedded in organizations Formal Statements
Wal-Mart: States three basic values as the core of their culture:
Respect for individual Service to customers Striving for excellence
Slogans and Sayings
Snack, Crackle, Pop
Rice Crispies
Let your fingers do the walking
Yellow pages
Plop Plop fizz fizz oh what a relief it is
Alka Seltzer
Mm Mm Good
Campbell’s soup
Look ma, no cavities.
Crest
Stories, legends, and myths Leader reactions to crises Role modeling, training, and coaching Physical design Rewards, titles, promotions, and bonuses Organizational goals and performance criteria
Measurable and controllable activities Organizational structure Organizational systems and procedures
Organization A system of consciously coordinated
activities or forces of two or more people.
Three types of organizations; For-profit organizations: Formed to make
money, or profits, by offering products or services
Nonprofit organizations: formed to offer services to some clients, not to make a profit (hospitals, colleges)
Mutual Benefit organizations: Voluntary collectives whose purpose is to advance members’ interests (unions, trade associations)
Organization Chart A box-and-lines illustration showing the
formal lines of authority and the organization’s official positions or work specializations. Vertical hierarchy of authority (who reports to
whom) Horizontal specialization (who specializes in what
works)
Common elements of Organizations (Edgar Schein) Common Purpose: unifies employees or
members and gives everyone an understanding of the organization’s reason for being
Coordinated Effort: the coordination of individual efforts into a group or organization-wide effort
Division of Labor: (work specialization) the arrangement of having discrete parts of a
task done by different people Hierarchy of Authority: (chain of
command) a control mechanism for making sure the right people do the right things at the right time
Other Elements Span of Control: the number of people
reporting directly to a particular manager Authority, Responsibility, and Delegation:
Authority: the rights inherent in a managerial position to make decisions, give orders, and utilize resources.Accountability: managers must report and justify work results to the managers above them.
Responsibility – the obligation you have to perform the tasks assigned to you.
Delegation – the process of assigning managerial authority and responsibility to managers and employees lower in the hierarchy.
Line Position: Line managers have authority to make decisions and usually have people reporting to them.
Staff Position: Staff personnel have authority functions – they provide advice, recommendations, and research to line managers
Centralization of Authority vs Decentralization of Authority Centralized Authority – Important decisions
are made by higher-level managers McDonalds, Kmart
Decentralized Authority – Important decisions are made by middle level and supervisory-level managers General Motors, Harley-Davidson
Simple Structure An organization with a simple structure has
authority centralized in a single person, a flat hierarchy, a few rules, and low work specialization Mom and pop stores
Functional Structure In a functional structure, people with similar
occupational specialties are put together in formal groups. Departments: Production Department, Marketing
Department, Finance, etc.
Divisional Structure – Grouping by similarity of purpose Product Divisions – group activities around similar
products or services Time Warner (magazines, cable tv, recordings, movies)
Customer Divisions – tend to group activities around common customers or clients Ford: passenger car customers, large trucking customers
Geographic Divisions – group activities around defined regional locations Federal Reserve Bank – has 12 separate districts around the
US
Matrix Structure An organization combines functional and
divisional chains of command in a grid so that there are two command structures Vertical and horizontal
See p 258
Team Based Structure Teams or workgroups, either temporarily or
permanently, are used to improve horizontal relations and solve problems throughout the organization. See page 259
Network Structure The organization has a central core that is
linked to outside independent firms by computer connections, which are used to operate as if all were a single organization. See page 259
Modular Structure A firm assembles product chunks, or
modules, provided by outside contractors.
Contingency Design The process of fitting the organization to its
environment Environment Size Technology Life Cycle
Life Cycle of an Organization Four stages
The birth stage The youth stage The midlife stage The maturity stage
Birth Stage Nonbureaucratic stage
The stage in which the organization is created
Youth Stage Prebureaucratic
The organization is in a prebureaucratic stage, s stage of growth and expansion
Midlife Stage The organization becomes bureaucratic
A period of growth evolving into stability
Maturity Stage The organization becomes very bureaucratic,
large, and mechanistic.