C A B I T O U R I S M T E X T S

Introduction to Tourism Transport

SVEN GROSS LOUISA KLEMMER

COMPLIMENTARY TEACHING MATERIALS

C A B I T O U R I S M T E X T S

Introduction to Tourism Transport

COMPLIMENTARY TEACHING MATERIALS

C A B I T O U R I S M T E X T SC A B I T O U R I S M T E X T S

Chapter 9Passenger Lines and Ferries

C A B I T O U R I S M T E X T SC A B I T O U R I S M T E X T S

Passenger Lines and Ferries

liner: vessel advertising sailings on a specified trade route on a regular basis. It is not necessary that every named port be called on every voyage (US Department of Transportation, 2008).

ferry: ship designed with one or more decks specifically for the carriage of passengers, and where there is either no cabin accommodation for the passengers (un-berthed) or not all of the passengers are accommodated in cabins where cabins are provided (Glossary of Transport Statistics, 2009).

• passenger ferries

• ro-pax: vessels built for freight vehicle transport along with passenger accommodation

• fast ferries: catamaran, monohull, hydrofoil

• cable ferries

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Institutional Framework

- same regulation framework as cruises in North America and

Canada

- Europe: Regulation EU No. 1177/2010

• prevent refusal of boarding and to offer free assistance to disabled persons

• give rights to passengers in case of cancellation or delay

• - significant delays: compensation of 25%, 50% for long delays• - overnight stay due to delay: ferry operator pays for hotel and

meals - cancellation: right to be re-routed at no extra cost, or full refund

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Hierarchy of Ferry Demands

Demand

Source: Adapted from Wergeland, 2012

Transport demands

Security and safety of trip

Transport efficiency

Accessibility/availability

Travel comfort

Service level

Status/image

Autonomy/ movement

Onboard/ activities

Experience demands

Consideration of ferry customers

Any fun things on board: games, movies, shopping?

Can I move around, stretch my legs, go out on deck?

45 knots is cool.../This ship looks great!

Can I get a decent meal or just a hot-dog?

Will I get seasick? Can I work on my PC on a table? Can I read my book in a comfortable chair?

Does the ferry leave at a convenient time? Easy access to the terminal with car, luggage, etc.?

The trip takes way too long. I’ll catch a plane and hire a car.

Is this ship really safe? Going so fast in this sea?

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Source: Adapted from Eurostat, 2013c

DemandNumber of passengers transported in Europe in 2011- overall decline in passenger transport numbers in the past years- growth in Italy, Denmark, Finland and the Netherlands

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Source: Adapted from ShipPax, 2009

DemandUS ferry passenger kilometres

- increase of 32.5% in the last 10 years- 2008: 82 million passengers

Distribution of world ferry traffic in 2008

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Source: Adapted from ShipPax, 2008

SupplyRanking of European ferry operators by passenger capacity in 2008

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Source: Adapted from CFOA, 2012b

SupplyUS: - largest operator Washington State Ferries (26 vessels and a passenger capacity of 36.110) - second largest operator NY Waterways (16 fast ferries and a passenger capacity of 2.631)

Operating companies in Canada in 2011/2012

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