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Charge Corrections

Centricity® Business 4.3

MSU HealthTeam Training and Education (M-F 8a – 5p) Melody Frye 517-432-0898 melody.frye@ht.msu.edu

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Centricity Business 4.3 Charge Corrections

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POSTING CHARGE CORRECTIONS Carrying the payment forward to the new invoice

Open a new F2 batch in BAR, complete the batch header fields as instructed, enter “C” at Action field to post charge corrections and press the “F10” key to save.

You will be taken to the charge correction screen. Enter the invoice # to be corrected. In the Reason field, enter “?“ and select a reason from the list of dictionary entries. In the Comment field, enter a free-text comment. In the Carry Forward field, enter “?” and select one of the 3 three options and enter F10. 1) CHARGES AND PAYMENTS 2 2) NOTHING 3 3) ONLY CHARGES 1

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The system will display any transactions on the invoice that are related to payments/credits/debits in the area located on the bottom half of the screen. It will not display any claim form transactions or fsc changes. If the invoice has more than 6 payment/credit or debit transactions, use the Down arrow or Tab key to place your cursor on the first lines of the paycode transactions. Enter F to display the next set of transactions and B to return back to the first set.

A brief system message will display that the charge correction is being posted, the reversal invoice is being created, and what options you selected for the Carry Forward process.

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Next you will be taken to the regular charge entry screen where you will make the necessary corrections and press F10. A new message will display at the bottom of the screen. This indicates that the system will produce a new claim, if the invoice is being filed in a claim-producing fsc. If you want a new claim produced, simply hit Enter and the system will file the new invoice. If you do not want a new claim produced, change the default from N to Y and hit Enter. The new invoice will file but a new claim will not be produced.

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Go into F7 if you want to check to make sure the system is suppressing a new claim when you enter “Y” to “Suppress Claim for this Invoice”, go into F7. Call up the account and enter “?” in the Invoice field to list the patient’s invoices. Highlight the appropriate invoice AND enter action code D-View Detail.

A ‘Y’ will appear in the “Claim Suppressed?” field, indicating the system will not automatically produce a new claim.

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POSTING CHARGE CORRECTIONS Not carrying forward payment to the new invoice

There may be situations where you need to correct an invoice, but do not want to keep the original payments with the new invoice. An example would be submitting a new claim to the insurance company and having to refund the original payment. In this case, you select to only carry forward the charges. In the example below, the procedure code is being corrected from Initial Hospital Care to Observation Care.

The system will display the charge correction messages showing that payments are not being carried forward.

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On the next screen, change the procedure code from 99222 to 99235, do not suppress a new claim and file the new invoice.

The system will alert you that there are payments that need to be reposted. To post these back to the original invoice, change the default to “N”.

Another message will appear and then take you back to the Batch Header screen.

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Change the Action from C to P and press F10 to post the payment that you did not carry forward.

Enter “R” in the name field to recall the account and highlight the invoice that you need to repost the insurance payment to.

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It will be in DNB so you will need to change the fsc (pay code 70) back to the insurance fsc. Say N to a new claim.

Repost the payment. Do not repost any contractual adjustments. Press “F10” to file.

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After you have filed the payment, you will be taken back to the AR54.A screen.

Press F7Q to return to your batch header.

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POSTING CHARGE CORRECTIONS Carrying forward “Nothing”

You can select the Nothing option when posting charge corrections for situations like charges posted to the wrong account, duplicate charges or billing errors. Complete the screen as appropriate and press F10.

You will see the system message that nothing is being carried forward.

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You will be taken to the URCE.A screen. Press F7Q to exit this screen as you will not be posting any new charges .

You will be returned to the Batch Header screen.

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After you have confirmed all payments are posted correctly and your batch is in balance, select Action X and press F10 to close the batch.