Upload
terena
View
54
Download
1
Tags:
Embed Size (px)
DESCRIPTION
Chatbots 101. www.chatbots.co.uk [email protected] 0121 247 3628. Health Warning. TLAs Ahead. What is a chatbot?. A chatbot (also chatterbot , chatterbox ) is a computer program which attempts to maintain a conversation with a person. - Wikipedia. What is a chatbot?. - PowerPoint PPT Presentation
Citation preview
Chatbots 101
[email protected] 247 3628
© 2006
Health Warning
TLAs
Ahead
© 2006
What is a chatbot?
A chatbot (also chatterbot, chatterbox) is a computer program which attempts to maintain a conversation with a person.
- Wikipedia
© 2006
What is a chatbot?
Virtual Assistant
Virtual Helper
Virtual Customer Service Agent
Web Assistant
Virtual Agent
Virtual Customer Service Assistant
© 2006
What is a chatbot?
© 2006
How does a chatbot work?
© 2006
How does a chatbot work - Interface
Input
Output
Speech
Text
Text Speech
?
© 2006
How does a chatbot work - Cases
<aiml><category>
<pattern>HELLO * </pattern><template>
<random><li>Hello World!</li><li>Hi</li></random></template>
</category></aiml>
© 2006
Case Dimensions 1
What are Daden?
What do Daden do?
Where are Daden based?
Who owns Daden?
When was Daden founded?
How do Daden operate?
© 2006
Case Dimensions 2
What do Daden do?
Rephrasing
Alternate answers
SubsidiaryQuestions
© 2006
How does a chatbot work - Modules
Internal Time User Memory Conversation
Memory Gossip Garbage Learning Mood Emotion Dream
External Specific Amazon Google RSSWeather BBC News Wikipedia eMail
External Generic RSS RDF/ATOM REST RPC-XML SOAP Screenscrape
© 2006
How does a chatbot work - Management
Learn from all users, all inputs Jabberwacky
Convo-logging ALICE Halo Brian
Question users Learn from the web Hybrids
© 2006
How does a chatbot work?
© 2006
Is it Artificial Intelligence?
© 2006
How do organisations use chatbots?
As guides As newscasters As an alternative to a FAQ As survey takers As teachers and trainers As interpreters for the visually impaired As virtual sales people As customer service assistants As personal assistants
© 2006
Why do organisations use chatbots?
Differentiate their site/campaign/content Build identification/empathy Increase usage and loyalty Increase trust Improve usability
In order to: Increase sales Increase customer retention Increase course completion and information
retention
© 2006
Who’s Using Chatbots and Avatars?
Chatbots 101
[email protected] 247 3628