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Chrysalis Performance – An introduction
Chrysalis Performance
Formed 2008 Combined 75 years experience in
operational performance improvement Focused on delivering measurable results Core competencies:
Business mentoring and advice Integrating process and people solutions Planning and implementing organisational
change Programme and Project management
We grow
your
business
and help
improve
your
bottom line
results
Integrating solutions – areas of expertiseThinking beyond success
people,
process &
performance
Organisa-tional
Change
Organisa-tional
Change
Continuous Improvement
Continuous Improvement
Sales & MarketingSupport
Sales & MarketingSupport
Credit management& collections
Credit management& collections
Procurement& Supplies
Procurement& Supplies
Service Quality
Assessment
Service Quality
Assessment
HR, training &Coaching
HR, training &Coaching
Programme& Project
Management
Programme& Project
Management
BusinessProcess
Development
BusinessProcess
Development
Strategic & Operational
Coaching
Strategic & Operational
Coaching
ChrysalisChrysalis
We want to be recognised for delivering measurable business results– that’s the only way we and our clients can be satisfied that we are delivering value
For us, this is our trademark
Strategic and Operational Coaching
Coaching projects or retained as mentors An independent pair of eyes and / or a vocal
member of the team Experienced in large and small organisations Accredited by Non-Executive Director
Solutions and the Institute
for Independent Business Networked with 3000+ UK
independent professionals
and advisors
We work with you to tackle key issues which are holding the business back
A flexible, results-oriented approach
Organisa-tional
Change
Organisa-tional
Change
Continuous Improvement
Continuous Improvement
Sales & MarketingSupport
Sales & MarketingSupport
Credit management& collections
Credit management& collections
Procurement& Supplies
Procurement& Supplies
Service Quality
Assessment
Service Quality
Assessment
HR, training &Coaching
HR, training &Coaching
Programme& Project
Management
Programme& Project
Management
BusinessProcess
Development
BusinessProcess
Development
Strategic &OperationalCoaching
Strategic &OperationalCoaching
ChrysalisChrysalis
Organisa-tional
Change
Organisa-tional
Change
Continuous Improvement
Continuous Improvement
Sales & MarketingSupport
Sales & MarketingSupport
Credit management& collections
Credit management& collections
Procurement& Supplies
Procurement& Supplies
Service Quality
Assessment
Service Quality
Assessment
HR, training &Coaching
HR, training &Coaching
Programme& Project
Management
Programme& Project
Management
BusinessProcess
Development
BusinessProcess
Development
Strategic &OperationalCoaching
Strategic &OperationalCoaching
ChrysalisChrysalis
Business Process Development
Developed with those ‘in the know’ Team-based and group facilitation Stretching KPI & standards agreed Resources required modelled Documented for users and technical IT
architects Use of client’s software
(e.g. Nimbus, Igrafx, & visio) Experienced in industry-
standard approaches
(e.g. idef0)
Helping to clarify and improve your business processes
creating an agile and capable organisation
Organisa-tional
Change
Organisa-tional
Change
Continuous Improvement
Continuous Improvement
Sales & MarketingSupport
Sales & MarketingSupport
Credit management& collections
Credit management& collections
Procurement& Supplies
Procurement& Supplies
Service Quality
Assessment
Service Quality
Assessment
HR, training &Coaching
HR, training &Coaching
Programme& Project
Management
Programme& Project
Management
BusinessProcess
Development
BusinessProcess
Development
Strategic &OperationalCoaching
Strategic &OperationalCoaching
ChrysalisChrysalis
Organisa-tional
Change
Organisa-tional
Change
Continuous Improvement
Continuous Improvement
Sales & MarketingSupport
Sales & MarketingSupport
Credit management& collections
Credit management& collections
Procurement& Supplies
Procurement& Supplies
Service Quality
Assessment
Service Quality
Assessment
HR, training &Coaching
HR, training &Coaching
Programme& Project
Management
Programme& Project
Management
BusinessProcess
Development
BusinessProcess
Development
Strategic &OperationalCoaching
Strategic &OperationalCoaching
ChrysalisChrysalis
Organisational Change Creating lean, flat and fit for purpose
organisations Creating stream-lined ways of working and
teams with the skills required Assessing ‘change readiness’, building
preparedness and resilience Supporting managers and
employees through change Gaining involvement and
buy-in through the
unique READI toolkit
From ingenuity to implement-ation
Organisa-tional
Change
Organisa-tional
Change
Continuous Improvement
Continuous Improvement
Sales & MarketingSupport
Sales & MarketingSupport
Credit management& collections
Credit management& collections
Procurement& Supplies
Procurement& Supplies
Service Quality
Assessment
Service Quality
Assessment
HR, training &Coaching
HR, training &Coaching
Programme& Project
Management
Programme& Project
Management
BusinessProcess
Development
BusinessProcess
Development
Strategic &OperationalCoaching
Strategic &OperationalCoaching
ChrysalisChrysalis
Organisa-tional
Change
Organisa-tional
Change
Continuous Improvement
Continuous Improvement
Sales & MarketingSupport
Sales & MarketingSupport
Credit management& collections
Credit management& collections
Procurement& Supplies
Procurement& Supplies
Service Quality
Assessment
Service Quality
Assessment
HR, training &Coaching
HR, training &Coaching
Programme& Project
Management
Programme& Project
Management
BusinessProcess
Development
BusinessProcess
Development
Strategic &OperationalCoaching
Strategic &OperationalCoaching
ChrysalisChrysalis
The READI approach to transformational change
A straight-
forward
approach to
considering
all change
management
issues
Continuous Improvement
Capability and capacity building through City & Guilds accredited business improvement training
Develop a culture of involvement and contribution
Focused on live business issues Deliver value, with 100% government
funding
Strategic
Partners
with LEAD
Limited
Organisa-tional
Change
Organisa-tional
Change
Continuous Improvement
Continuous Improvement
Sales & MarketingSupport
Sales & MarketingSupport
Credit management& collections
Credit management& collections
Procurement& Supplies
Procurement& Supplies
Service Quality
Assessment
Service Quality
Assessment
HR, training &Coaching
HR, training &Coaching
Programme& Project
Management
Programme& Project
Management
BusinessProcess
Development
BusinessProcess
Development
Strategic &OperationalCoaching
Strategic &OperationalCoaching
ChrysalisChrysalis
Organisa-tional
Change
Organisa-tional
Change
Continuous Improvement
Continuous Improvement
Sales & MarketingSupport
Sales & MarketingSupport
Credit management& collections
Credit management& collections
Procurement& Supplies
Procurement& Supplies
Service Quality
Assessment
Service Quality
Assessment
HR, training &Coaching
HR, training &Coaching
Programme& Project
Management
Programme& Project
Management
BusinessProcess
Development
BusinessProcess
Development
Strategic &OperationalCoaching
Strategic &OperationalCoaching
ChrysalisChrysalis
Sales and Marketing Support
Assess and develop new routes to market Sales performance analysis an evaluation
of ‘what works’ Measure and report customer satisfaction Hands-on sales coaching
More sales, better business and measurable results
Organisa-tional
Change
Organisa-tional
Change
Continuous Improvement
Continuous Improvement
Sales & MarketingSupport
Sales & MarketingSupport
Credit management& collections
Credit management& collections
Procurement& Supplies
Procurement& Supplies
Service Quality
Assessment
Service Quality
Assessment
HR, training &Coaching
HR, training &Coaching
Programme& Project
Management
Programme& Project
Management
BusinessProcess
Development
BusinessProcess
Development
Strategic &OperationalCoaching
Strategic &OperationalCoaching
ChrysalisChrysalis
Organisa-tional
Change
Organisa-tional
Change
Continuous Improvement
Continuous Improvement
Sales & MarketingSupport
Sales & MarketingSupport
Credit management& collections
Credit management& collections
Procurement& Supplies
Procurement& Supplies
Service Quality
Assessment
Service Quality
Assessment
HR, training &Coaching
HR, training &Coaching
Programme& Project
Management
Programme& Project
Management
BusinessProcess
Development
BusinessProcess
Development
Strategic &OperationalCoaching
Strategic &OperationalCoaching
ChrysalisChrysalis
Credit management and collection services
Identify and implement effective collection
processes
Improve cashflow through IT intelligence- based
cash allocation
Reduce headcount and improve effective allocation
Eliminate bank covenant breaches
Improved regular and ad hoc management
reporting
Recovery of bad debt
Organisa-tional
Change
Organisa-tional
Change
Continuous Improvement
Continuous Improvement
Sales & MarketingSupport
Sales & MarketingSupport
Credit management& collections
Credit management& collections
Procurement& Supplies
Procurement& Supplies
Service Quality
Assessment
Service Quality
Assessment
HR, training &Coaching
HR, training &Coaching
Programme& Project
Management
Programme& Project
Management
BusinessProcess
Development
BusinessProcess
Development
Strategic &OperationalCoaching
Strategic &OperationalCoaching
ChrysalisChrysalis
Organisa-tional
Change
Organisa-tional
Change
Continuous Improvement
Continuous Improvement
Sales & MarketingSupport
Sales & MarketingSupport
Credit management& collections
Credit management& collections
Procurement& Supplies
Procurement& Supplies
Service Quality
Assessment
Service Quality
Assessment
HR, training &Coaching
HR, training &Coaching
Programme& Project
Management
Programme& Project
Management
BusinessProcess
Development
BusinessProcess
Development
Strategic &OperationalCoaching
Strategic &OperationalCoaching
ChrysalisChrysalis
Insight
not
Hindsight
HR, Training and Coaching
Founding partners in HR-in-Action, a group of seasoned independent practitioners with experts across employee relations, reward, H&S etc
Recruitment and selection expertise, using low / no cost advertising and rigorous selection techniques including: psychometric assessment motivation / values compatibility
assessment Facilitation, training,
coaching and mentoring to support performance improvement
Organisa-tional
Change
Organisa-tional
Change
Continuous Improvement
Continuous Improvement
Sales & MarketingSupport
Sales & MarketingSupport
Credit management& collections
Credit management& collections
Procurement& Supplies
Procurement& Supplies
Service Quality
Assessment
Service Quality
Assessment
HR, training &Coaching
HR, training &Coaching
Programme& Project
Management
Programme& Project
Management
BusinessProcess
Development
BusinessProcess
Development
Strategic &OperationalCoaching
Strategic &OperationalCoaching
ChrysalisChrysalis
Organisa-tional
Change
Organisa-tional
Change
Continuous Improvement
Continuous Improvement
Sales & MarketingSupport
Sales & MarketingSupport
Credit management& collections
Credit management& collections
Procurement& Supplies
Procurement& Supplies
Service Quality
Assessment
Service Quality
Assessment
HR, training &Coaching
HR, training &Coaching
Programme& Project
Management
Programme& Project
Management
BusinessProcess
Development
BusinessProcess
Development
Strategic &OperationalCoaching
Strategic &OperationalCoaching
ChrysalisChrysalis
Powerful
advice –
simple
solutions
Organisa-tional
Change
Organisa-tional
Change
Continuous Improvement
Continuous Improvement
Sales & MarketingSupport
Sales & MarketingSupport
Credit management& collections
Credit management& collections
Procurement& Supplies
Procurement& Supplies
Service Quality
Assessment
Service Quality
Assessment
HR, training &Coaching
HR, training &Coaching
Programme& Project
Management
Programme& Project
Management
BusinessProcess
Development
BusinessProcess
Development
Strategic &OperationalCoaching
Strategic &OperationalCoaching
ChrysalisChrysalis
Organisa-tional
Change
Organisa-tional
Change
Continuous Improvement
Continuous Improvement
Sales & MarketingSupport
Sales & MarketingSupport
Credit management& collections
Credit management& collections
Procurement& Supplies
Procurement& Supplies
Service Quality
Assessment
Service Quality
Assessment
HR, training &Coaching
HR, training &Coaching
Programme& Project
Management
Programme& Project
Management
BusinessProcess
Development
BusinessProcess
Development
Strategic &OperationalCoaching
Strategic &OperationalCoaching
ChrysalisChrysalis
Programme and Project Management
Successful management and Implementation of complex multi-million pound programmes
PRINCE2 practitioners Programme and Project assurance Programme Office leadership and coaching Track record in turn around projects Creating excellence in management reporting
through KPIs and balanced scorecards Benefit identification and
realisation, tracking
and reporting
throughout the life-cycle
From
drawing
board to
benefit
realisation
Service Quality Assessment
Collecting targeted feedback from customers, employees and other stakeholders
Stimulates learning, development and informs decisions
Supports powerful reporting of performance and progress, with a ‘golden thread’ from the detailed activity
to the strategic outcome Balanced scorecard
development
and Servqual standards
Organisa-tional
Change
Organisa-tional
Change
Continuous Improvement
Continuous Improvement
Sales & MarketingSupport
Sales & MarketingSupport
Credit management& collections
Credit management& collections
Procurement& Supplies
Procurement& Supplies
Service Quality
Assessment
Service Quality
Assessment
HR, training &Coaching
HR, training &Coaching
Programme& Project
Management
Programme& Project
Management
BusinessProcess
Development
BusinessProcess
Development
Strategic &OperationalCoaching
Strategic &OperationalCoaching
ChrysalisChrysalis
Organisa-tional
Change
Organisa-tional
Change
Continuous Improvement
Continuous Improvement
Sales & MarketingSupport
Sales & MarketingSupport
Credit management& collections
Credit management& collections
Procurement& Supplies
Procurement& Supplies
Service Quality
Assessment
Service Quality
Assessment
HR, training &Coaching
HR, training &Coaching
Programme& Project
Management
Programme& Project
Management
BusinessProcess
Development
BusinessProcess
Development
Strategic &OperationalCoaching
Strategic &OperationalCoaching
ChrysalisChrysalis
Strategic
Partners
with
Clearview
Limited
Integrating solutions – areas of expertiseThinking beyond success
people,
process &
performance
Organisa-tional
Change
Organisa-tional
Change
Continuous Improvement
Continuous Improvement
Sales & MarketingSupport
Sales & MarketingSupport
Credit management& collections
Credit management& collections
Procurement& Supplies
Procurement& Supplies
Service Quality
Assessment
Service Quality
Assessment
HR, training &Coaching
HR, training &Coaching
Programme& Project
Management
Programme& Project
Management
BusinessProcess
Development
BusinessProcess
Development
Strategic & Operational
Coaching
Strategic & Operational
Coaching
ChrysalisChrysalis
delivering measurable business results
Professional Associations
Institute of Directors (IOD) members
Institute of Business Consulting members
Institute for Independent Business accredited
Business Link registered Midland Business Group
Associates Non-Executive Director
Solutions PRINCE2 practitioners
“A man is
known by
the
company he
keeps and
how well he
keeps it”
Our Values We are passionate about our clients
business; and of course ours. We do what we say we will do. We are all
accountable. We value simplicity We always strive to do the right thing:
Being honest, open and straightforward is the way to do business.
We put quality at the heart of everything – our products, our people, our partnerships and our performance.
We love success
“Values provide directions.
If you don’t stand for something, you fall for everything.”
Clients
b2b quote Centre for People at Work Chamber of Commerce (H&W) Ethos Forensic Science Service HCL Axon HotelshopUK IndiaLink Institute of Sports and Recreation Management Midland Communications Midland Group Business Advisors QLM Ltd Rentokil United Utilities Victoria Carpets White Young Green
Chrysalis Performance Limited
The Old Vicarage
Claines
Worcester
WR3 7RP
0845 345 7041
