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CHSP
Multicultural Access Program
Tamworth Sector Support Network
Thursday 1st September 2016
Mrs Terrie Leoleos
NSW Multicultural Ageing and Disability Access Officer
Ethnic Communities’ Council of NSW
Telephone: 02) 9319 0288
Email: [email protected]
Mobile: 0417 223270
Ethnic Communities’ Council of NSW
Peak body for all culturally and linguistically diverse communities
in NSW since 1975
The ECCNSW undertakes a range of activities, including government funded
projects that focus on;
Community
Advocacy
Education
WHAT DOES THE ECCNSW DO;
Advocates for the Government to consult with all ethnic communities and to respect and protect their rights.
Enters into formal consultation regularly with both the NSW Government and the Opposition to discuss and advise on a broad range of policies affecting ethnic communities.
Has special focus on new and emerging communities, particularly in identifying access opportunities fill their unmet needs.
Ensures ongoing areas pertaining to children, young people, families, ageing, disability and refugee issues remain on government agendas
ECCNSW ORGANISATIONAL STRUCTURE
BOARD OF MANAGEMENT
CHIEF EXECUTIVE OFFICER
BILINGUAL EDUCATORS
ENERGY
ADVOCACYSUSTAINABILITY
NSW
MULTICULTURAL
AGEING AND
DISABILITY ACCESS
MEDIA AND
COMMUNICATIONSADVOCACY MENTORSHIP
MEMBERS
ECCNSW Programs include:
I Speak Your Language
Business Energy Smart Tips (BEST)
Cooks River Water Wise & Seeding Cultural Connections
Bin Trim, waste solutions
for sustainable business
Energy Advocacy Media Communications
History of the Multicultural Access Program
1980 2000 2005 2011 2015 2016 2017 2018
MAP
Established
under the
Home and
Community
Care
Program
(HACC)
MAP
Funded by
Department
of Ageing,
Disability
and Home
Care until
2011
2015-2018 – Community Care Support Program
funded by Ageing Disability and Home Care
(ADHC) Family and Community Services (FACS)
for young people with a disability and their
families
2015-2017 – Funding under
the Commonwealth Home
Support Program
2015
(November)
HACC transition
to
Commonwealths
Commonwealth
Home Support
Program (CHSP)
for +65
programs and
activities
MAP
Review
conducted
Resource developed by the NSW MAP Network – building the capacity of our CALD communities
PURPOSE OF THE MAP PROGRAMME….
IMPROVE ACCESS & EQUITY
for CALD older people, younger people with a disability and their carers
STRENGTHEN THE CAPACITY OF THE CHSP & CCSP
services system to respond to the needs of the CALD target group
STRENTHEN THE CAPACITY OF COMMUNITIES
to engage, participate, and navigate the changing community care system
RESPOND TO & INFORM POLICY & PROGRAM DIRECTION
that affects delivery to CALD communities
PROVIDE ADVICE & INFORMATION
to CHSP and CCSP services and related programs on CALD communities access and equity
Resource developed by the NSW MAP Network – building the capacity of our CALD communities
Objectives under the Commonwealth
2 Main Objectives
Sector Support & Development
(Standard 1 – Expected Outcome 1:4 – Community understanding & engagement)
Enhance capacity and competence of service providers to be more responsive to CALD communities
Undertake activities which identified gaps & needs
contribute to policy
Develop good practice in a changing environment
Community Support & Development
(Standard 3 – Expected Outcome 3.4, Advocacy)
Build the capacity of CALD communities to access commonwealth support services
Undertake activities which identified gaps & needs
Contribute to policy
Develop good practice in a changing environment
Resource developed by the NSW MAP Network – building the capacity of our CALD communities
National CALD Ageing & Aged Care Strategy
Principle of Inclusion, Empowerment, Access & Equity, Quality, Capacity Building
Strategic Goals and Actions
Goal 1 - CALD input positively affects the development of ageing and aged care policies and programs that are appropriate and responsive
Goal 2 - Achieve a level of knowledge, systems capacity and confidence for older people from CALD backgrounds, their families and carers to exercise informed choice in aged care.
Goal 3 - Older people from CALD backgrounds are able and have the confidence to access and use the full range of ageing and aged care services.
Goal 4 - Monitor and evaluate the delivery of ageing and aged care services to ensure that they meet the care needs of older people from CALD backgrounds, their families and carers
Goal 5 - Enhance the CALD sector’s capacity to provide ageing and aged care services.
Goal 6 - Achieve better practice through improving research and data collection mechanisms that are inclusive of cultural and linguistic diversity in the ageing population.
Resource developed by the NSW MAP Network – building the capacity of our CALD communities
Service Outcomes ….
The service system is better equipped to respond to the specific needs of
CALD population.
System planning processes are responsive to the specific needs of the CALD
population.
CALD communities are better informed about the aged, disability and other
related programs and the services they offer.
Access & use of services by CALD clients is reflective of local/regional
demographics.
Productive cohesion & network between the funded project and other relevant
community care services.
Resource developed by the NSW MAP Network – building the capacity of our CALD communities
12 MAP Programs Across NSW
Terrie Leoleos NSW
John Biswas Northern Region / Hunter
Jordan Valageorgiou Nepean
Renika Renadam Macarthur-Wollondilly - Wingercarribbee
Sue Ellen Evans Central Coast
Jorge Ferrerosa-Rojas Northern Sydney
Joyce Van Akkeren Bankstown - Fairfield - Liverpool
Ashley Hill Eastern Sydney
Tom Hinton Inner West
Thushara Halnethilage St George / Sutherland
Desiree Leone Cumberland Prospect
Dave Robinson Illawarra / Shoalhaven
Resource developed by the NSW MAP Network – building the capacity of our CALD communities
1. Above Sydney Metro Regions
2. Above: NSW including Regional and Country
3. Above: Sydney Metro and regional areas
Resource developed by the NSW MAP Network – building the capacity of our CALD communities
Activities Delivered Across Sydney / NSW
ILLAWARRA / SHOALHAVEN
Regional Forum Scheduled Thursday 12 May 2016, 10am – 3pm,
Gerroa.
Interface between My Aged Care (MAC),
Regional Assessment Services (RAS), Aged
Care Assessment Team (ACAT) and
Service Providers across the region.
Attendance by Department of Health and
facilitated discussion by Glen Sorenson.
Platform for direct feedback to the
department
EASTERN SYDNEY/ INNER WEST
Information Sessions to
the Community
My Aged Care info session –
Arabic, Vietnamese, Greek,
ST GEORGE/ SUTHERLAND
MAC Forum - Consultation with RAS
and CHSP on MAC issues for CALD-April 2016 (in Collaboration with St George SSDO)
Strengthening Capacity of CHSP -Practical interactive workshops -Build knowledge of CALD issues pertaining to wellness and re-enablement approaches and consumer directed care
Capacity Building Program -Developing future CALD Community Leaders and Aged Care Ambassadors (Pilot program to include Macedonian and Arabic speaking community members)
MAC, CHSP and CDC Information Session (with COTA peer educators) for communities speaking Arabic, Greek, Italian, Macedonian, Cantonese and Mandarin
Tour of local Mosque- Meet and greet with the Imam
- Taste Halal food
- Discussion about religion, beliefs and
local challenges
Cultural BriefingsCultural briefings for service providers
in Chinese, Arabic, Greek
Making the Connection
Directory and links to local CALD
services for the Inner West CALD
communities
NEPEAN
IPAD training (digital literacy )
5 week training x 2 hr sessions
Local libraries and associations
working with CALD communities to teach them how to use My Gov, Centrelink and other
government online services Translators used
BANKSTOWN/ FAIRFIELD/ LIVERPOOL
MAC FACTS sheets (train the facilitators)
Languages
(Chinese, Arabic, Assyrian, Khmer, Serbian,
Turkish, Portuguese, Croatian, Macedonian,
Spanish, Vietnamese)
Development of conversational DVD
Training bilingual educators
Getting the Right HelpThe right to ask questions and get help.
Available in 6 languages
“Enhancing the lives of older
refugees" Self Improvement resource
My Aged Care Conduit between communities and
government services
Feedback on digital response of CALD
consumers
Know your local CALD communityThe unique Nepean community population
and diversity
Activities Delivered Across Sydney / NSW
Resource developed by the NSW MAP Network – building the capacity of our CALD communities
CENTRAL COAST
Workforce Planning
Resource developed to assist in the
development of future Community
Care Services Workforce
HUNTER
MAP role is establishment of the
Hunter CALD Disability Engagement Reference
Group
MACARTHUR/ WOLLONDILLY / WINGERCARRIBBEE
Coffee Room – open house community discussions
IPad training – information session to 12 aged social support groups on My Aged Care
NDIS Readiness - Joint with MAP and Campbelltown City Council local council
People Live Enhanced Lives-Working in partnership with Frank Whiddon Nursing Home
CCSP and CHSP Building the capacity of carers
and their families
Carers Programs and
ActivitiesEmpowering families to understand
changes
CALD Information sessions CHSP system & aged care
services
Use of TIS services Collaboration with SSDO
Hunter CALD Dementia working party & Roadshow
Cultural expertise
Activities Delivered Across Sydney / NSW
Resource developed by the NSW MAP Network – building the capacity of our CALD communities
Activities Delivered Across Sydney / NSW
CUMBERLAND PROSPECT
Making a Difference
Language and Culture in Home
Care Standards
NORTHERN SYDNEY
Making a Difference
Language and Culture in Home Care Standards
NSWRoad Show Across Regional &
Country NSW
Identifying and responding to the regional needs of CALD communities
TAFE NSW & MAP Collaboration
CALD Workforce development & community engagement
Local Council Partnerships
Develop strong policies and multicultural
action plans
Regional / State Representation
- on advisory groups, boards, committees, networks
I Speak Your Language
- Regional Resource
Workforce DevelopmentCreating a competent bilingual
workforce
Consumer and Carer
Handbook in 21 languages,
including Arabic, Armenian, Assyrian,
Chinese, Croatian, English, Greek,
Hindi, Indonesian, Italian, Japanese,
Korean, Maltese, Persian/Farsi,
Samoan, Serbian, Spanish, Tagalog,
Tamil, Turkish and Vietnamese;
Consultations with CALD
communities and
cultural organisations in regards to the home and
community care needs in their
communities.
Bilingual Radio Scripts4 languages
Chinese, Arabic, Turkish,
Spanish
Bilingual Radio ProgramProviding CALD communities with
information on healthy ageing
Resource developed by the NSW MAP Network – building the capacity of our CALD communities
- Regional sharing of knowledge and resources (PICAC/ AMP Conference CALD MAC Issues)
- Capacity building of regional NSW re: cultural challenges and best practice models
- Collective approach to identifying and responding to gaps across service system to meet
our changing demographic
- Collaboration on MAC research & recommendations for regional CALD
communities
- Developing future partnerships and collaborations (Allied health, medical
facilities, councils, package services, CHSP service providers, high /medium
/ low need care providers etc)
- Utilisation of MAPS across NSW grass root expertise for specific cultural
strategies
- Other – what would the opportunity look like for you?
Where To From Here……
Individual support / cultural guidance for service providers / staff / team leaders etc
Training bilingual speakers/ members of the community to deliver
My Aged Care information sessions to their own community in their own language
Developing MY Aged Care Ambassadors from CALD Backgrounds/ Our CALD Champions
Working with newly arrived refugees / migrants entering the community care sector &
creating a competent and efficient future aged care workforce
Regional Outreach Marketing Strategies – SBS/ Broadcast Community Radio to regional NSW
Multicultural Dementia Memory Walk
Participation in EXPO’s and Events
Gathering real “My CALD Aged Care Stories” – Traveling Road Show Kiosk
Sharing of resources / sharing of knowledge / across NSW
Good Neighbour Program – refugee volunteer program
NEW !!
PICAC Conference 20th and 21st September 2016 – showcasing CALD aged care experiences
NEW!! Inner West / NSW 1 Day Symposium 17th November 2016 – Workforce development, capacity
building, marketing and promotion, consumers journey, 2017 and beyond
Where To From Here……A few ideas….
On behalf of the MAP network members
THANK YOU
Now lets look at what the MAP
program can provide for you…
Resource developed by the NSW MAP Network – building the capacity of our CALD communities
ATD At the Doctors
BFF Best friend fell
BTW Bring the wheelchair
BYO-T Bring your own - Teeth
FWIW Forgot where I was
GGPBL Gotta go pacemaker batter low
GHA Got Heart Burn
IMHO Is my hearing aid on?
LMDO Laughing my dentures out
OMMR On my massage recliner
OMSG Oh My .. Sorry.. Gas..
ROFLACGU Rolling on floor laughing and can’t get up
TTYL Talk to you louder
Texting for seniors……