CHW Organogram

presented byMuhammad Aref Nassan

The community outreach officer

19/1/2016 (H/Q)

Shafak organization

Health department

Outline:

Introduction

Definitions

Levels of management

The members of outreach organogram

How can we select each member?

What is job description for each member in CHWs organogram ?

Management Structure and Reporting

Training

References

CHWs definition

• Community health workers should be members of the communities where they work, should be selected by the communities, should be answerable to the communities for their activities, should be supported by the health system but not necessarily a part of its organization, and have shorter training than professional workers.

Organogram definition

•Diagram that shows the structure of an organization and the relationships between the different people, departments , and jobs at different levels within that organization

Organogram definition

• Graphic that shows the structure of an organization and how the various positions are related to each other and may include information such as the job titles, names, and areas of responsibility for the employees.

CHWs Manager (CHWs Coordinator)

(CHWs senior)

Community Outreach Officer

Field Officer

Team Leader Team Leader

CHW CHW CHW CHW CHW CHW

Top level

Mid level

First Level

Levels of Managements

- Determine the objectives , polices , and the plans

- Long-term plans (strategy)

More conceptual skills ,less technical skills

- Give recommendations

- Communicate between top and lower level

- Short –term plans ?

More technical skills , less conceptual skills

- Transfer all plans to actions

- Weekly plans lower

Middle

Top

CHWs Manager /CHWs Coordinator/CHWs senior• Job Description

A. Programme implementation

B. Monitor progress of activities , performance indicators and plan, discuss challenges and suggest solutions

C. Develop IEC materials

D. Data review and reports submission

E. Coordinate with other program departments

F. Capacity building

G. Attend coordination meetings

H. Review training curricula

I. Develop checklists for field officers for monitoring CHWs activities

J. Develop reporting tools in consultation with M and E

CHWs Manager /CHWs Coordinator/CHWs senior

• CHWs manager selection criteria:

• Must have university degree in health or social

• Experience of community health programming

• Monitoring and evaluation skills

• Good communication skills

• Fluent in written and spoken English

Community Outreach Officer

• Job Description

A. Assist the manager and administrative responsibilities

B. Responsible for initiation of procurement requests for CHWs supplies

C. Help and supply for IEC materials

D. Help organize training for CHWs

E. Maitain database of CHWs activities

F. Compile data and reports

Community Outreach Officer

• CHWs officer selection criteria :

• University degree in health or social

• IT skills

• Fluent in written and spoken English

CHWs Field Officer

• Job Description

A. Supervise CHWLs and CHWs

B. Carry out weekly meeting for the CHWs and Team leader

C. Ensure that CHWs are carrying out activities within roles and responsibilities

D. Receive feedback from community on CHWs activities

E. Gather data from CHWLs

CHWs Field Officer

• CHWs field officer selection criteria

• University degree

• Good communication and leadership skills

• Diplomacy , and negotiating skills

• Trust and acceptance by the community

CHWs Team Leader

• Job Description

• Coordinate with CHWs field officer

• Organize CHW weekly meeting in order to report information , review and discuss performance

• Gather data and report

• Act as a link between the organization and the community

CHWs Team Leader

• CHWs team leader selection criteria :

A. Knowledge of health

B. Strong communication skills

C. Good listing skills

D. Record keeping skills

E. Ability to spend 10H per week in training

F. Must belong to area where he work

G. Good communication and leadership skills

CHWs • Job Description

• Follow – Up trainings

• Attend weekly meetings in order to report information

• Coordinate CHWLs regarding CHW activities and responsibilities

• Home visits , referrals , awareness sessions …

• Establish community mapping , links with other services and referral mechanisms.

• Carry out assessments as needed and trained

CHWs• CHWs selection criteria :

• some formal education

• members of the communities where they work

• selected by the communities

• answerable to the communities for their activities

• supported by the health system

• trusted member of and/or has an unusually close understanding of the community served

Training • CHWs receive training on all the following topics :

• Introduction , roles and responsibilities

• Communication skills

• Psychological first aid

• Mental health

• GBV

• RH

• IMCI

• Nutrition and IYCF

• Hygiene promotion

• Communicable diseases

• Reporting and referrals

CHWs Manager (CHWs Coordinator)

(CHWs senior)

Community Outreach Officer

Field Officer

Team Leader Team Leader

CHW CHW CHW CHW CHW CHW

Monthly

Weekly

Daily

Management structure and

reporting

References :

• http://www.referenceforbusiness.com/

• Introduction to Management and Organizations

• Cambridge Dictionary

• WHO

• OCHA

Thank you