Driving Business Results via Big Data

CIO Summit - Toronto

Presented by, Humza Teherany Vice President, Business Transformation

Tuesday September 17th 2013

Compass  Group  Overview  

2    Source:  Compass  Group  Canada  Analysis  

The Compass Group is the global market leader in providing food and a range of support services to the millions of customers who rely on us daily

n UK  Public  Company  n Operates  in  over  50  countries  with  more  than  509,000  employees  n Serve  more  than  4  billion  meals  a  year  across  45,000  client  loca;ons  n 2012  Revenues  over  $27  billion  USD  n Operate  in  5  Sectors:  

Compass Group Overview

Business  and  Industry   Healthcare   Leisure  and  Entertainment  EducaFon   Remote  Sites  

Business  Transforma4on  

3    Source:  Compass  Group  Canada  Analysis  

Holistically transforming the organization for the better

Organizational Strategy

Transformation Program

Peop

le  

Techno

logy  

Process  

Big  Data  –  the  formal  defini4on  

4    Source:  Gartner  

Big data is high-volume, high-velocity and high-variety information assets that demand cost-effective, innovative forms of information processing for enhanced insight and decision making.

Big  Data:  Infographic  

5    Source:  Asigra  

Big  Data:  Social  Media  

6    Source:  Go  Globe  

Defining  Clear  Business  Outcomes  At CGC translating our vision and values into an actionable strategy entails four concrete steps that allow project prioritization and resource allocation

7    Source:  Compass  Group  Canada  Analysis  

Goal Selection

I

Current State Analysis

II

Proof of Concept

IV

Gap Analysis

III

Big  Data  –  Data  Sources  vs.  Business  Drivers?  

8  

POS,  Camera  Data  

Data  Stores:  Billions  of  transac;ons,  Billions  of  records  

Loss  Preven;on   Labor  Management   Marke;ng  Client/

Opera;onal  

Back  of  House,  Other  

Human  Intel   Back  of  House/Financial  /ERP  

New:  Social  Media  

Data  Sources  

***Business  Drivers***  

Stored  and  Managed  

Loss Prevention Dashboards We documented and analyzed the current state of our organization to identify where we faced the greatest exposure to shrinkage and how it manifested

9    Source:  Compass  Group  Canada  Analysis  

Client  KPI  -­‐  Dashboard  

10    Source:  Gartner  

Opera4onal  Dashboard  

11  

Business Results

12    Source:  Compass  Group  Canada  Analysis  

Savings in cost avoidance – Loss Prevention Better ability to manage labor in near real time and week over week vs month over month Ability to provide clients with the information they need on key account activity to keep client satisfaction rankings high and retain accounts Ability to show innovation in our business management practices drives confidence in existing client base and future client base. Document and publicize the tangible benefits, to keep momentum high.

Discussion – Driving Business Results via Big Data

13    Source:  Compass  Group  Canada  Analysis  

What are your best practices around gaining business alignment? How do you keep your stakeholders excited and engaged? How do you demonstrate business value through an initiative? How are you leveraging Big Data to innovate in your business?

Thank You  

14  

QUESTIONS