Cisco Unified Communications Manager Express System Administrator Guide

Cisco Unified Communications Manager Express System Administrator GuideMarch 25, 2011

Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883

Customer Order Number: OL-10663-02

THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS. THE SOFTWARE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT ARE SET FORTH IN THE INFORMATION PACKET THAT SHIPPED WITH THE PRODUCT AND ARE INCORPORATED HEREIN BY THIS REFERENCE. IF YOU ARE UNABLE TO LOCATE THE SOFTWARE LICENSE OR LIMITED WARRANTY, CONTACT YOUR CISCO REPRESENTATIVE FOR A COPY. The Cisco implementation of TCP header compression is an adaptation of a program developed by the University of California, Berkeley (UCB) as part of UCBs public domain version of the UNIX operating system. All rights reserved. Copyright 1981, Regents of the University of California. NOTWITHSTANDING ANY OTHER WARRANTY HEREIN, ALL DOCUMENT FILES AND SOFTWARE OF THESE SUPPLIERS ARE PROVIDED AS IS WITH ALL FAULTS. CISCO AND THE ABOVE-NAMED SUPPLIERS DISCLAIM ALL WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THOSE OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT OR ARISING FROM A COURSE OF DEALING, USAGE, OR TRADE PRACTICE. IN NO EVENT SHALL CISCO OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL, OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOST PROFITS OR LOSS OR DAMAGE TO DATA ARISING OUT OF THE USE OR INABILITY TO USE THIS MANUAL, EVEN IF CISCO OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. DISCLAIMER: The use of monitoring, recording, or listening devices to eavesdrop, monitor, retrieve, or record phone conversations or other sound activities, whether or not contemporaneous with transmission, may be illegal in certain circumstances under federal, state and/or local laws. Legal advice should be sought prior to implementing any practice that monitors or records any phone conversation. Some laws require some form of notification to all parties to a phone conversation, such as by using a beep tone or other notification method or requiring the consent of all parties to the phone conversation, prior to monitoring or recording the phone conversation. Some of these laws incorporate strict penalties. In cases where local laws require a periodic beep while a conversation is being recorded, the Cisco Unity Express voice-mail system provides a user with the option of activating "the beep." Prior to activating the Cisco Unity Express live record function, check the laws of all applicable jurisdictions. This is not legal advice and should not take the place of obtaining legal advice from a lawyer. IN ADDITION TO THE GENERAL DISCLAIMER THAT ACCOMPANIES THIS CISCO UNITY EXPRESS PRODUCT, CISCO ADDITIONALLY DISCLAIMS ANY AND ALL LIABILITY, BOTH CIVIL AND CRIMINAL, AND ASSUMES NO RESPONSIBILITY FOR THE UNAUTHORIZED AND/OR ILLEGAL USE OF THIS CISCO UNITY EXPRESS PRODUCT. THIS DISCLAIMER OF LIABILITY INCLUDES, BUT IS NOT NECESSARILY LIMITED TO, THE UNAUTHORIZED AND/OR ILLEGAL RECORDING AND MONITORING OF TELEPHONE CONVERSATIONS IN VIOLATION OF APPLICABLE FEDERAL, STATE AND/OR LOCAL LAWS. Cisco and the Cisco Logo are trademarks of Cisco Systems, Inc. and/or its affiliates in the U.S. and other countries. A listing of Cisco's trademarks can be found at www.cisco.com/go/trademarks. Third party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (1005R)

Any Internet Protocol (IP) addresses used in this document are not intended to be actual addresses. Any examples, command display output, and figures included in the document are shown for illustrative purposes only. Any use of actual IP addresses in illustrative content is unintentional and coincidental. Cisco Unified Communications Manager Express System Administrator Guide 2007-2011 Cisco Systems, Inc. All rights reserved.

CONTENTS

Cisco Unified CME Features Roadmap Cisco Unified CME Overview Contents21 21

1

Information About Cisco Unified CME 21 Cisco Unified CME Overview 22 Licenses 24 PBX or Keyswitch Model 24 Call Details Records 26 Cisco Unified CME on the Cisco 3200 Series Where to Go Next27

26

Additional References 28 Related Documents 28 Related Websites 29 MIBs 29 Technical Assistance 30 Obtaining Documentation, Obtaining Support, and Security Guidelines Before You Begin Contents31 31 32 33 31 30

Prerequisites for Configuring Cisco Unified CME Restrictions for Configuring Cisco Unified CME Information About Planning Your Configuration System Design 33 Toll Fraud Prevention 34 Configuration Methods Summary 35 Cisco Unified CME GUI 37 Workflow 38 How to Install Cisco Voice Services Hardware Prerequisites 41 Installing Hardware 41 How to Install Cisco IOS Software Prerequisites 43 Installing Cisco IOS Software43

41

43

Cisco Unified Communications Manager Express System Administrator Guide OL-10663-02

iii

Contents

How to Configure VLANs on a Cisco Switch 45 Using Network Assistant to Configure a Cisco Catalyst Switch 45 Using Cisco IOS Commands to Configure a Cisco Catalyst Switch 46 Configuring VLANs on an Internal Cisco Ethernet Switching Module 49 How to Configure Cisco Unified CME 50 Using Cisco IOS Commands to Create or Modify the Configuration 50 Using Cisco Unified CME GUI to Modify or Maintain Configuration 51 Feature Summary52

Additional References 55 Related Documents 55 Technical Assistance 55 Installing and Upgrading Cisco Unified CME Software Contents57 57 57

Prerequisites for Installing Cisco Unified CME Software Information About Cisco Unified CME Software Basic Files 58 GUI Files 58 Phone Firmware Files 58 XML Template 60 Music-on-Hold (MOH) File 60 Script Files 60 Bundled TSP Archive 61 File Naming Conventions 6158

How to Install and Upgrade Cisco Unified CME Software 61 Installing Cisco Unified CME Software 62 SCCP: Upgrading or Downgrading Phone Firmware Between Versions 63 SIP: Upgrading or Downgrading Phone Firmware Between Versions 65 SCCP: Converting Phone Firmware to SIP 69 SIP: Converting Phone to SCCP 72 SCCP: Verifying the Phone Firmware Version on an IP Phone 76 Troubleshooting Tips 77 Additional References 78 Related Documents 78 Technical Assistance 78 Defining Network Parameters Contents79 79 79

Prerequisites for Defining Network Parameters

Cisco Unified Communications Manager Express System Administrator Guide

iv

OL-10663-02

Contents

Restrictions for Defining Network Parameters

80

Information About Defining Network Parameters 80 DHCP Service 80 Network Time Protocol for the Cisco Unified CME Router DTMF Relay 81 SIP Register Support 81 Out-of-Dialog REFER 82

81

How to Define Network Parameters 83 Enabling Calls in Your VoIP Network 84 Defining DHCP 86 Enabling Network Time Protocol on the Cisco Unified CME Router 92 Configuring DTMF Relay for H.323 Networks in Multisite Installations 93 Configuring SIP Trunk Support 94 Verifying SIP Trunk Support Configuration 96 Changing the TFTP Address on a DHCP Server 97 Enabling OOD-R 98 Verifying OOD-R Configuration 100 Troubleshooting OOD-R 100 Configuration Examples for Network Parameters 102 NTP Server: Example 102 DTMF Relay for H.323 Networks: Example 102 OOD-R: Example 102 Where to Go Next103

Additional References 103 Related Documents 103 Technical Assistance 103 Feature Information for Network Parameters Configuring System-Level Parameters Contents105 105 105 104

Prerequisites for System-Level Parameters

Information About Configuring System-Level Parameters 106 Bulk Registration Support for SIP Phones 106 DSCP 112 Maximum Ephones in Cisco Unified CME 4.3 and Later Versions Network Time Protocol for SIP Phones 113 Per-Phone Configuration Files 113 Redundant Cisco Unified CME Router 114 Timeouts 115

112


v

Contents

IPv6 Support in Cisco Unified CME SCCP Endpoints. 115 Support for IPv4-IPv6 (Dual-Stack) 115 Media Flow Through and Flow Around 116 Media Flow Around Support for SIP-SIP Trunk Calls 117 Overlap Dialing Support for SIP and SCCP IP Phones 118 How to Configure System-Level Parameters 118 Configuring IP Phones in IPv4, IPv6, or Dual Stack Mode 119 Configuring IPv6 Source Address for SCCP IP Phones. 121 Verifying IPv6 and Dual-Stack Configuration on Cisco Unified CME 123 Configuring Bulk Registration 124 SIP: Configuring Bulk Registration for SIP IP Phones 126 SCCP: Setting Up Cisco Unified CME 128 SCCP: Setting Date and Time Parameters 131 SCCP: Blocking Automatic Registration 132 SCCP: Defining Per-Phone Configuration Files and Alternate Location 133 SCCP: Changing Defaults for Timeouts 135 SCCP: Configuring a Redundant Router 137 SCCP: Configuring Overlap Dialing 139 = 141 SIP: Setting Up Cisco Unified CME 141 SIP: Setting Date and Time Parameters 143 SIP: Setting Network Time Protocol 145 SIP: Changing Session-Level Application for SIP Phones 146 SIP: Enabling Media Flow Mode on SIP Trunks 147 SIP: Configuring Overlap Dialing 149151

Configuration Examples for System-Level Parameters 151 Bulk Registration Support for SIP Phones: Example 152 IPv6 Support on Cisco Unified CME: Example 153 System-Level Parameters: Example 155 Blocking Automatic Registration: Example 156 Redundant Router: Example 157 Media Flow Around Mode for SIP Trunks: Example 158 Overlap Dialing for SCCP IP Phones: Example 159 Overlap Dialing for SIP IP Phones: Example 160 Where to Go Next160

Additional References 160 Related Documents 160 Technical Assistance 161Cisco Unified Communications Manager Express System Administrator Guide

vi

OL-10663-02

Contents

Feature Information for System-Level Parameters Configuring Phones to Make Basic Calls Contents165 165

162

Prerequisites for Configuring Phones to Make Basic Calls Restrictions for Configuring Phones to Make Basic Calls

166 166

Information About Configuring Phones to Make Basic Calls 167 Support for 7926G Wireless SCCP IP Phone 167 Phones in Cisco Unified CME 168 Directory Numbers 168 Monitor Mode for Shared Lines 175 Watch Mode for Phones 175 PSTN FXO Trunk Lines 176 Codecs for Cisco Unified CME Phones 177 Analog Phones 178 Secure IP Phone (IP-STE) Support 180 Remote Teleworker Phones 181 Busy Trigger and Channel Huntstop for SIP Phones 183 Digit Collection on SIP Phones 183 Session Transport Protocol for SIP Phones 185 Ephone-Type Configuration 185 How to Configure Phones for a PBX System 185 SCCP: Creating Directory Numbers 186 SCCP: Configuring Ephone-Type Templates 189 SCCP: Assigning Directory Numbers to Phones 192 SIP: Creating Directory Numbers 196 SIP: Assigning Directory Numbers to Phones 198 SIP: Configuring Dial Plans 201 SIP: Verifying Dial Plan Configuration 204 SIP: Enabling KPML 205 SIP: Selecting Session-Transport Protocol for a Phone 207 SIP: Disabling SIP Proxy Registration for a Directory Number 208 Modifying the Global Codec 210 Configuring Codecs of Individual Phones for Calls Between Local Phones How to Configure Phones for a Key System 214 SCCP: Creating Directory Numbers for a Simple Key System 214 SCCP: Configuring Trunk Lines for a Key System 217 SCCP: Configuring Individual IP Phones for Key System 224 How to Configure Cisco ATA, Analog Phone Support, Remote Phones, Cisco IP Communicator, and Secure IP Phone (IP-STE) 226Cisco Unified Communications Manager Express System Administrator Guide OL-10663-02

211

vii

Contents

Configuring Cisco ATA Support 227 Verifying Cisco ATA Support 228 Troubleshooting Cisco ATA Support 228 Using Call Pickup and Group Call Pickup with Cisco ATA 230 SCCP: Enabling Auto-Configuration for Cisco VG202, VG204, and VG224 231 SCCP: Configuring Phones on SCCP Controlled Analog (FXS) Ports 233 SCCP: Verifying Analog Phone Support 236 SCCP: Enabling a Remote Phone 236 SCCP: Verifying Remote Phones 238 SCCP: Configuring Cisco IP Communicator Support 238 SCCP: Verifying Cisco IP Communicator Support 240 SCCP: Troubleshooting Cisco IP Communicator Support 240 SCCP: Configuring Secure IP Phone (IP-STE) 241 Configuring PhoneServices XML File for Cisco Unified Wireless Phone 7926G 243 Configuration Examples for Making Basic Calls 244 Configuring SCCP Phones for Making Basic Calls: Example 246 Configuring SIP Phones for Making Basic Calls: Example 250 Disabling a Bulk Registration for a SIP Phone: Example 253 Cisco ATA: Example 253 SCCP Analog Phone: Example 253 Remote Teleworker Phones: Example 254 Secure IP Phone (IP-STE): Example 255 Configuring PhoneServices XML File for Cisco Unified Wireless Phone 7926G: Example Where to Go Next255

255

Additional References 256 Related Documents 256 Technical Assistance 256 Feature Information for Configuring Phones to Make Basic Calls Creating Phone Configurations Using Extension Assigner Contents259 259 260 259 257

Prerequisites for Extension Assigner Restrictions for Extension Assigner

Information About Extension Assigner 260 Extension Assigner Overview 260 Files Included in this Release 264 Extension Assigner Synchronization 265 SCCP: How to Configure Extension Assigner Configuring Extension Assigner 266265


viii

OL-10663-02

Contents

Configuring Extension Assigner Synchronization 279 Assigning Extension Numbers Onsite by Using Extension Assigner Verifying Extension Assigner 283 Configuration Examples for Extension Assigner 284 Extension Assigner: Example 285 Extension Assigner Synchronization: Example 287 Additional References 288 Related Documents 288 Technical Assistance 288 Feature Information for Extension Assigner Generating Configuration Files for Phones Contents291 289 291

281

Information About Configuration Files 291 Configuration Files for Phones in Cisco Unified CME Per-Phone Configuration Files 292

291

How to Generate Configuration Files for Phones 293 SCCP: Generating Configuration Files for SCCP Phones 293 SCCP: Verifying Configuration Files for SCCP Phones 294 SIP: Generating Configuration Profiles for SIP Phones 295 SIP: Verifying Configuration Profiles for SIP Phones 297 Where to Go Next300

Additional References 300 Related Documents 300 Technical Assistance 300 Resetting and Restarting Phones Contents301 301

Information About Resetting and Restarting Phones 301 Differences between Resetting and Restarting IP Phones Cisco Unified CME TAPI Enhancement 302

301

How to Reset and Restart Phones 303 SCCP: Using the reset Command 303 SCCP: Using the restart Command 304 SCCP: Resetting a Session Between a TAPI Application and an SCCP Phone SIP: Using the reset Command 307 SIP: Using the restart Command 308 Verifying Basic Calling 309 Additional References310

306


ix

Contents

Related Documents 310 Technical Assistance 310 Feature Information for Cisco Unified CME 7.0(1) New Features Configuring Dialing Plans Contents313 313 311

Information About Dialing Plans 313 Phone Number Plan 314 Dial-Plan Patterns 315 Direct Inward Dialing Trunk Lines 316 Voice Translation Rules and Profiles 316 Secondary Dial Tone 316 E.164 Enhancements 317 How to Configure Dialing Plans 321 SCCP: Configuring Dial-Plan Patterns 321 SIP: Configuring Dial-Plan Patterns 322 Verifying Dial-Plan Patterns 324 Defining Voice Translation Rules in Cisco CME 3.2 and Later Versions 325 SCCP: Applying Voice Translation Rules in Cisco CME 3.2 and Later Versions 327 SCCP: Applying Translation Rules Before Cisco CME 3.2 328 SIP: Applying Voice Translation Rules in Cisco Unified CME 4.1 and Later 330 SIP: Applying Voice Translation Rules before Cisco Unified CME 4.1 331 Verifying Voice Translation Rules and Profiles 332 Activating a Secondary Dial Tone 333 Defining Translation Rules for Callback-Number 334 Configuration Examples for Dialing Plan Features Secondary Dial Tone: Example 337 Voice Translation Rules: Example 338 Additional References 339 Related Documents 339 Technical Assistance 339 Feature Information for Dialing Plan Features Configuring Localization Support Contents313 313 340 337

Information About Localization 313 System-Defined Locales 314 Localization Support for SIP IP Phones 314 User-Defined Locales 314 Localization Support for Phone Displays 314Cisco Unified Communications Manager Express System Administrator Guide

x

OL-10663-02

Contents

Multiple Locales 315 Locale Installer 315 SIP: Configuring Localization Support 316 Installing System-Defined Locales for Cisco Unified IP Phone 8961, 9951, and 9971 Configuring Multiple Locales 320 Verifying Multiple Locales 323

316

SCCP: How to Configure Localization Support 323 Installing System-Defined Locales for Cisco Unified IP Phone 7906, 7911, 7921, 7931,7941, 7961, 7970, 7971, and Cisco IP Communicator 323 Installing User-Defined Locales 326 Using the Locale Installer in Cisco Unified CME 7.0(1) and Later Versions 329 Verifying User-Defined Locales 332 Configuring Multiple Locales 332 Verifying Multiple Locales 336 Configuration Examples for Localization 336 SIP: Multiple User and Network Locales: Example 336 Multiple User and Network Locales: Example 338 User-Defined Locales: Example 339 Locale Installer: Examples 339 Where to Go Next342

Additional References 343 Related Documents 343 Technical Assistance 343 Feature Information for Localization Support Configuring Transcoding Resources Contents345 345 346 345 344

Prerequisites for Configuring Transcoding Resources Restrictions for Configuring Transcoding Resources Information About Transcoding Resources 346 Transcoding Support 346 Transcoding When a Remote Phone Uses G.729r8 Secure DSP Farm Transcoding 350

349

How to Configure Transcoding Resources 350 Determining DSP Resource Requirements for Transcoding 351 Provisioning Network Modules or PVDMs for Transcoding 351 Configuring DSP Farms for NM-HDs and NM-HDV2s 352 Configuring DSP Farms for NM-HDVs 357 Configuring the Cisco Unified CME Router to Act as the DSP Farm Host

359


xi

Contents

Modifying DSP Farms for NM-HDVs After Upgrading Cisco IOS Software 362 Modifying the Number of Transcoding Sessions for NM-HDVs 363 Tuning DSP-Farm Performance on an NM-HDV 364 Verifying DSP Farm Operation 365 Registering the DSP Farm with Cisco Unified CME 4.2 or a Later Version in Secure Mode Configuration Examples for Transcoding Resources 379 DSP Farms for NM-HDVs: Example 379 DSP Farms for NM-HDs and NM-HDV2s: Example 379 Cisco Unified CME Router as the DSP Farm Host: Example Where to go Next380

369

380

Additional References 380 Related Documents 380 Technical Assistance 381 Feature Information for Transcoding Resources Configuring Video Transcoding Finding Feature Information Contents383 383 383 383 382

Prerequisites for Configuring Video Transcoding Platforms 384 Software 384 Information About Video Transcoding 385 Supported Protocols 385 Supported Video 385 Video Terminology 386 Overview of Point-to-Point Video Transcoding DSP Farm Profiles 387 Calculating DSP Requirements 387

387

How to Configure Video Transcoding on Cisco ISR G2 388 Configuring DSP Farm Resources on the Router 388 Configuring a Cisco Unified CME Router to Use Registered DSP Resources

391

Configuration Example for Video Transcoding 392 Configuring Video Transcoding on Cisco Unified CME: Example 393 Configuring Video Transcoding when the DSP Farm and Cisco Unified CME are on Different Routers: Example 393 Additional References 394 Related Documents 394 Standards 395 MIBs 395Cisco Unified Communications Manager Express System Administrator Guide

xii

OL-10663-02

Contents

RFCs 395 Technical Assistance

396 396

Feature Information for Video Transcoding Configuring Toll Fraud Prevention Finding Feature Information Contents397 397 397

Prerequisites for Configuring Toll Fraud Prevention Information About Toll Fraud Prevention398

398

How to Configure Toll Fraud Prevention 400 Configuring IP Address Trusted Authentication for Incoming VoIP Calls Adding Valid IP Addresses For Incoming VoIP Calls 403 Configuring Direct Inward Dial for Incoming ISDN Calls 405 Blocking Secondary Dialtone on Analog and Digital FXO Ports 407 Troubleshooting Tips for Toll Fraud Prevention 408 Additional References 410 Related Documents 410 Standards 410 MIBs 411 RFCs 411 Technical Assistance 411 Feature Information for Toll Fraud Prevention Enabling the GUI Contents413 413 414 413 412

400

Prerequisites for Enabling the GUI Restrictions for Enabling the GUI

Information About Enabling the GUI 414 Cisco Unified CME GUI Support 414 AAA Authentication 415 How to Enable the GUI 415 Enabling the HTTP Server 415 Enabling GUI Access for the System Administrator 417 Accessing the Cisco Unified CME GUI 419 Creating a Customized XML File for Customer Administrator GUI Enabling GUI Access for Customer Administrators 421 Enabling GUI Access for Phone Users 423 Troubleshooting the Cisco Unified CME GUI 425 Configuration Examples for Enabling the GUI425

420


xiii

Contents

HTTP and Account Configuration: Example 425 XML Configuration File Template: Example 425 XML Configuration File: Example 426 Additional References 428 Related Documents 428 Technical Assistance 428 Feature Information for Enabling the GUI Integrating Voice Mail Contents431 431 431 429

Prerequisites

Information About Voice-Mail Integration 433 Cisco Unity Connection Integration 433 Cisco Unity Express Integration 433 Cisco Unity Integration 434 DTMF Integration for Legacy Voice-Mail Applications Mailbox Selection Policy 434 RFC 2833 DTMF MTP Passthrough 435 MWI Line Selection 435 AMWI 435 SIP MWI Prefix Specification 436 SIP MWI - QSIG Translation 436 VMWI 437 Transfer to Voice Mail 438 Live Record 438 Cisco Unity Express AXL Enhancement 438 How to Configure Voice-Mail Integration 439 SCCP: Configuring a Voice Mailbox Pilot Number 439 SCCP: Configuring a Mailbox Selection Policy 440 SCCP: Enabling Transfer to Voice Mail 444 SCCP: Configuring Live Record 447 SIP: Configuring a Voice Mailbox Pilot Number 450 Enabling DTMF Integration 452 SCCP: Configuring a Phone for MWI Outcall 459 SIP: Enabling MWI at the System-Level 461 SIP: Configuring a Directory Number for MWI 462 Enabling SIP MWI Prefix Specification 465 SIP: Configuring VMWI 466 Verifying Voice-Mail Integration 468

434


xiv

OL-10663-02

Contents

Configuration Examples for Voice-Mail Integration 468 Mailbox Selection Policy for SCCP Phones: Example 469 Voice Mailbox for SIP Phones: Example 469 DTMF Integration Using RFC 2833: Example 469 DTMF Integration Using SIP Notify: Example 469 DTMF Integration for Legacy Voice-Mail Applications: Example 470 SCCP Phone Line for MWI: Example 470 SIP MWI Prefix Specification: Example 471 SIP Directory Number for MWI Outcall: Example 471 SIP Directory Number for MWI Unsolicited Notify: Example 471 SIP Directory Number for MWI Subscribe/NOTIFY: Example 471 Additional References 472 Related Documents 472 Technical Assistance 472 Feature Information for Voice-Mail Integration Configuring Security Contents475 476 476 475 473

Prerequisites for Security Restrictions for Security

Information About Security 477 Phone Authentication Overview 477 Public Key Infrastructure 478 Phone Authentication Components 479 Phone Authentication Process 482 Startup Messages 483 Configuration File Maintenance 483 CTL File Maintenance 483 CTL Client and Provider 484 Manually Importing MIC Root Certificate 484 Feature Design of Media Encryption 484 Secure Cisco Unified CME 485 Secure Supplementary Services 486 Secure Transcoding for Remote Phones with DSP Farm Transcoding Configured Secure Cisco Unified CME with Cisco Unity Express 488 Secure Cisco Unified CME with Cisco Unity 488 How to Configure Security 489 Configuring the Cisco IOS Certification Authority Obtaining Certificates for Server Functions 493489

487


xv

Contents

Configuring Telephony-Service Security Parameters 496 Configuring the CTL Client 498 Configuring the CAPF Server 503 Configuring Ephone Security Parameters 507 What to Do Next 510 Configuring the CTL Provider 510 Configuring the Registration Authority 513 Entering the Authentication String on the Phone 516 Manually Importing the MIC Root Certificate 517 Configuring Media Encryption (SRTP) in Cisco Unified CME 520 What to Do Next 522 Configuring Cisco Unified CME SRTP Fallback for H.323 Dial Peers 522 Configuring Cisco Unity for Secure Cisco Unified CME Operation 524 Configuration Examples for Security 527 Cisco IOS CA: Example 527 Manually Importing MIC Root Certificate on the Cisco Unified CME Router: Example Telephony-Service Security Parameters: Example 530 CTL Client Running on Cisco Unified CME Router: Example 530 Secure Cisco Unified CME: Example 534 Where to Go Next541

528

Additional References 542 Related Documents 542 Technical Assistance 542 Feature Information for Security543 545

Configuring Automatic Line Selection Contents545

Information About Automatic Line Selection 545 Automatic Line Selection for Incoming and Outgoing Calls How to Configure Automatic Line Selection 546 SCCP: Enabling Automatic Line Selection 546 Verifying Automatic Line Selection 548 Configuration Examples for Automatic Line Selection Automatic Line Selection: Example 548 Additional References 549 Related Documents 549 Technical Assistance 549 Feature Information for Automatic Line Selection550 548

545


xvi

OL-10663-02

Contents

Configuring Barge and Privacy Contents551

551

Information About Barge and Privacy 551 Barge and cBarge 551 Privacy and Privacy on Hold 553 How to Configure Barge and Privacy 554 SCCP: Configuring the cBarge Soft Key 554 SIP: Enabling Barge and cBarge Soft Keys 556 SCCP: Enabling Privacy and Privacy on Hold 558 SIP: Enabling Privacy and Privacy on Hold 561 Additional References 564 Related Documents 564 Technical Assistance 564 Feature Information for Barge and Privacy Configuring Call Blocking Contents567 567 565

Information About Call Blocking 567 Call Blocking Based on Date and Time (After-Hours Toll Bar) Call Blocking Override 568 Class of Restriction 569

567

How to Configure Call Blocking 569 Configuring Call Blocking 569 Configuring Call Blocking Exemption for a Dial Peer 572 SCCP: Configuring Call Blocking Override for All Phones 573 SCCP: Configuring Call Blocking Exemption for an Individual Phone 574 SIP: Configuring Call Blocking Exemption for an Individual Phone or Directory Number Verifying Call Blocking Configuration 576 SCCP: Applying Class of Restriction to a Directory Number 577 SIP: Applying Class of Restriction to Directory Number 578 Verifying Class of Restriction 579 Configuration Examples for Call Blocking Call Blocking: Example 581 Class of Restriction: Example 581 Where to Go Next582 581

575

Additional References 583 Related Documents 583 Technical Assistance 583 Feature Information for Call Blocking584


xvii

Contents

Configuring Call Park Contents585

585

Information About Call Park 585 Call Park Enhancements in Cisco Unified CME 7.1 Basic Call Park 586 Directed Call Park 588 Park Reservation Groups 588 Dedicated Call-Park Slots 588 Call-Park Blocking 590 Call-Park Redirect 590 Park Monitor 590 How to Configure Call Park 592 Enabling Call Park or Directed Call Park Verifying Call Park 597 Troubleshooting Call Park 598592

586

Configuration Examples for Call Park 598 Basic Call Park: Example 598 Phone Blocked From Using Call Park: Example Call-Park Redirect: Example 599 Where to Go Next599

599

Additional References 600 Related Documents 600 Technical Assistance 601 Feature Information for Call Park Call Restriction Regulations Finding Feature Information Contents603 603 603 603 602

Prerequisites for LPCOR

Information About LPCOR 604 LPCOR Overview 604 LPCOR Policy and Resource Groups 605 How LPCOR Policies are Associated with Resource Groups LPCOR Support for Supplementary Services 608 Phone Display and Warning Tone for LPCOR 610 LPCOR VSAs 611

606

How to Configure LPCOR 611 Defining a LPCOR Policy 611 Associating a LPCOR Policy with Analog Phone or PSTN Trunk CallsCisco Unified Communications Manager Express System Administrator Guide

614

xviii

OL-10663-02

Contents

Associating a LPCOR Policy with VoIP Trunk Calls 617 Associating a LPCOR Policy with IP Phone or SCCP FXS Phone Calls Associating LPCOR with Mobile Phone Calls 624 Verifying LPCOR Configuration 628 Configuration Examples for LPCOR 629 LPCOR for Cisco Unified CME: Example 629 Cisco 3800 Series Integrated Services Router: Example Additional References 640 Related Documents 640 Standards 640 MIBs 640 RFCs 640 Technical Assistance 641 Feature Information for LPCOR642 643

620

632

Configuring Call Transfer and Forwarding Contents643

Information About Call Transfer and Forwarding 643 Call Forwarding 644 Call Forward Unregistered 645 B2BUA Call Forwarding for SIP Devices 646 Call Forward All Synchronization for SIP Phones 646 Call Transfer 647 H.450.2 and H.450.3 Support 649 Transfer Method Recommendations by Cisco Unified CME Version 652 H.450.12 Support 653 Hairpin Call Routing 653 H.450 Tandem Gateways 656 Dial Peers 658 QSIG Supplementary Services 658 Disabling SIP Supplementary Services for Call Forward and Call Transfer Typical Network Scenarios for Call Transfer and Call Forwarding 660 How to Configure Call Transfer and Forwarding 663 Enabling Call Transfer and Forwarding at System-Level 664 SCCP: Enabling Call Forwarding for a Directory Number 669 SCCP: Enabling Call Transfer for a Directory Number 672 SCCP: Configuring Call Transfer Options for Phones 673 SCCP: Verifying Call Transfer 675 Enabling H.450.12 Capabilities 676

659


xix

Contents

Enabling H.323-to-H.323 Connection Capabilities 678 Forwarding Calls Using Local Hairpin Routing 680 Enabling H.450.7 and QSIG Supplementary Services at a System-Level 682 Enabling H.450.7 and QSIG Supplementary Services on a Dial Peer 683 Disabling SIP Supplementary Services for Call Forward and Call Transfer 685 Enabling Interworking with Cisco Unified Communications Manager 687 SIP: Configuring SIP-to-SIP Phone Call Forwarding 693 SIP: Configuring Call Forward Unregistered for SIP IP Phones 696 Configuring Keepalive Timer Expiration in SIP Phones 698 SIP: Configuring Call-Forwarding-All Soft Key URI 699 SIP: Specifying Number of 3XX Responses To be Handled 700 SIP: Configuring Call Transfer 701 Configuration Examples for Call Transfer and Forwarding 703 H.450.2 and H.450.3: Example 703 Basic Call Forwarding: Example 704 Call Forwarding Blocked for Local Calls: Example 704 Selective Call Forwarding: Example 704 Call Transfer: Example 704 Call-Transfer Recall: Example 705 H.450.12: Example 706 H.450.7 and QSIG Supplementary Services: Example 706 Cisco Unified CME and Cisco Unified Communications Manager in Same Network: Example H.450 Tandem Gateway Working with Cisco Unified CME and Cisco Unified Communications Manager: Example 708 Forwarding Calls to Cisco Unity Express: Example 710 Configuring Call Forward Unregistered for SIP IP Phones: Example 711 Configuring Keepalive Timer Expiration in SIP Phones: Example 711 Where to Go Next712

706

Additional References 712 Related Documents 712 Technical Assistance 713 Feature Information for Call Transfer and Forwarding Configuring Call-Coverage Features Contents717 717 717 714

Information About Call Coverage Features Call-Coverage Summary 718 Call Hunt 719 Call Pickup 720 Call Waiting 722


xx

OL-10663-02

Contents

Callback Busy Subscriber 723 Hunt Groups 723 Night Service 734 Overlaid Ephone-dns 736 How to Configure Call Coverage Features 740 SCCP: Configuring Call Hunt 741 SCCP: Verifying Call Hunt 742 SIP: Configuring Call Hunt 743 Enabling Call Pickup 745 SIP: Configuring GPickUp and PickUp Soft Key URIs 748 SCCP: Configuring Call-Waiting Indicator Tone 750 SCCP: Verifying Call-Waiting Indicator Tone 751 SCCP: Configuring Cancel Call Waiting 752 SIP: Enabling Call Waiting 754 SCCP: Configuring Ephone Hunt Groups 756 SCCP: Verifying Ephone Hunt Groups 762 Configuring Voice Hunt Groups 764 SCCP: Configuring Night Service 768 SCCP: Verifying Night Service 772 SCCP: Configuring Overlaid Ephone-dns 774 SCCP: Verifying Overlaid Ephone-dns 777 Configuration Examples for Call Coverage Features Call Hunt: Examples 778 Call Pickup: Examples 780 Call-Waiting Beep: Example 781 Call-Waiting Ring: Example 781 Hunt Group: Examples 781 Night Service: Examples 785 Overlaid Ephone-dns Examples 786 Where to Go Next792 778

Additional References 794 Related Documents 794 Technical Assistance 794 Feature Information for Call Coverage Features Configuring Caller ID Blocking Contents799 799 799 799 795

Restrictions for Caller ID Blocking Information about Caller ID Blocking


xxi

Contents

Caller ID Blocking on Outbound Calls

800

How to Configure Caller ID Blocking 800 SCCP: Blocking Caller ID For All Outbound Calls 800 SCCP: Blocking Caller ID From a Directory Number 801 Verifying Caller ID Blocking 803 Configuration Examples for Caller ID Blocking 804 Caller ID Blocking Code: Example 804 SCCP: Caller ID Blocking for Outbound Calls from a Directory Number: Example Additional References 804 Related Documents 804 Technical Assistance 805 Feature Information for Caller ID Blocking Configuring Conferencing Contents807 807 807 806

804

Restrictions for Conferencing

Information About Conferencing 808 Conferencing Overview 808 Conferencing with Octo-Lines 808 Secure Conferencing Limitation 808 Ad Hoc Conferencing 809 Meet-Me Conferencing in Cisco Unified CME 4.1 and Later versions 810 Meet-Me Conferencing in Cisco CME 3.2 to Cisco Unified CME 4.0 811 How to Configure Conferencing 813 Modifying the Default Configuration for Three-Party Ad Hoc Conferencing 814 SCCP: Configuring Conferencing Options on a Phone 815 SIP: Configuring Conferencing Options on a Phone 817 Verifying Three-Party Ad Hoc Conferencing 818 SCCP: Configuring Multi-Party Ad Hoc and Meet-Me Conferencing in Cisco Unified CME 4.1 and Later Versions 819 SCCP: Verifying Multi-Party Ad Hoc and Meet-Me Conferencing 833 SCCP: Configuring Meet-Me Conferencing in Cisco CME 3.2 to Cisco Unified CME 4.0 833 Configuration Examples for Conferencing 841 Basic Conferencing: Example 841 End of Conference Options: Example 842 DSP Farm and Cisco Unified CME on the Same Router: Example 843 DSP Farm and Cisco Unified CME on Different Routers: Example 847 Where to Go Next856 857

Additional References


xxii

OL-10663-02

Contents

Related Documents 857 Technical Assistance 857 Feature Information for Conferencing Configuring Video Conferences Finding Feature Information Contents859 859 859 859 858

Prerequisites for Configuring Video Conferences Platforms 860 Software 860 Information About Video Conferences 861 Supported Protocols 861 Supported Video 861 Supported Telephony Features 862 Video Terminology 862 Overview on Video Conferences 863 DSP Farm Profiles 867 Calculating DSP Requirements 868 Important Considerations868

How to Configure Video Conferences 868 Configuring DSP Farm Resources for Video Conferences

868

Configuration Examples for Configuring Video Conferences 870 Configuring Homogeneous Conference: Example 871 Configuring Heterogeneous Conference: Example 871 Configuring a Guaranteed-Audio: Example 871 Configuring Video Conferences on Cisco Unified CME: Example 872 Configuring Video Conferences on a Cisco Unified Communications Manager: Example Troubleshooting Video Conferencing 875 Collecting Debug Information 875 Problems with the Video Conference not Displaying Phone cannot Join the Conference 879 Unable to Register a Profile 879 No Line Available 879 Additional References 880 Related Documents 880 Standards 880 MIBs 880 RFCs 880 Technical Assistance 881Cisco Unified Communications Manager Express System Administrator Guide OL-10663-02

874

878

xxiii

Contents

Feature Information for Video Conferencing Configuring Directory Services Contents883 883 883

881

Information About Directory Services Local Directory 884 External Directory 884 Called-Name Display 884 Directory Search 884

How to Configure Directory Services 885 Configuring Local Directory Service 885 SCCP: Defining a Name for a Directory Number 886 SCCP: Adding an Entry to a Local Directory 887 SCCP: Configuring External Directory Service 888 SCCP: Enabling Called-Name Display 891 Verifying Called-Name Display 892 SIP: Defining a Name for a Directory Number 893 SIP: Configuring External Directory Service 894 Verifying Directory Services 895 Configuration Examples for Directory Services Local Directory 896 Called-Name Display 897 Additional References 901 Related Documents 901 Technical Assistance 901 Feature Information for Directory Services Configuring Do Not Disturb Contents903 903 903 902 896

Information About Do Not Disturb SCCP: Do Not Disturb 903 SIP: Do Not Disturb 904

How to Configure Do Not Disturb 905 SCCP: Blocking Do Not Disturb 905 SCCP: Verifying Do Not Disturb 907 SIP: Configuring Do Not Disturb 907 Where to Go Next909

Additional References 910 Related Documents 910


xxiv

OL-10663-02

Contents

Technical Assistance

910 911

Feature Information for Do Not Disturb Configuring Enhanced 911 Services Contents913 913

Prerequisites for Enhanced 911 Services Restrictions for Enhanced 911 Services

913 914

Information About Enhanced 911 Services 914 Overview of Enhanced 911 Services 915 Call Processing for E911 Services 917 Precautions for Mobile Phones 920 Planning Your Implementation of Enhanced 911 Services 921 Interactions with Existing Cisco Unified CME Features 923 How to Configure Enhanced 911 Services 926 Configuring the Emergency Response Location 926 Configuring Locations under Emergency Response Zones 928 Configuring Outgoing Dial Peers for Enhanced 911 Services 929 Configuring a Dial Peer for Callbacks from the PSAP 931 Assigning ERLs to Phones 933 Configuring Customized Settings 937 Using the Address Command for Two ELINS 939 Enabling Call Detail Records 939 Verifying E911 Configuration 940 Troubleshooting Enhanced 911 Services 942 Error Messages 942 Configuration Examples for Enhanced 911 Services 942 Enhanced E911 Services with Cisco Unified CME 4.2: Example 942 Enhanced E911 Services with Cisco Unified CME 4.1 in SRST Fallback Mode: Example Additional References 950 Related Documents 950 Technical Assistance 951 Feature Information for Enhanced 911 Services Configuring Extension Mobility Contents Restrictions953 953 953 952

944

Prerequisites for Configuring Extension Mobility954

Information About Configuring Extension Mobility Extension Mobility 954

954


xxv

Contents

Personal Speed Dials on an Extension Mobility Phone 955 Cisco Unified CME Extension Mobility Enhancements 955 Privacy on an Extension Mobility Phone 956 Extension Mobility for SIP Phones Enhancement 957 How to Enable Extension Mobility 957 Configuring Cisco Unified CME for Extension Mobility Configuring a Logout Profile for an IP Phone 961 Enabling an IP Phone for Extension Mobility 963 Configuring Extension Mobility for SIP Phones 966 Enabling SIP Phones for Extension Mobility 969 Configuring a User Profile 970957

Configuration Examples for Extension Mobility 973 Configuring Extension Mobility for Use with SIP Phones: Example Configuring SIP Phones for Use with Extension Mobility: Example Logout Profile: Example 974 Enabling an IP Phone for Extension Mobility: Example 975 User Profile: Example 975 Where to Go Next975

973 974

Additional References 976 Related Documents 976 Technical Assistance 976 Feature Information for Extension Mobility Configuring Feature Access Codes Contents979 979 979 977

Information About Feature Access Codes Feature Access Codes 980

How to Configure Feature Access Codes 981 SCCP: Enabling Feature Access Codes 981 Verifying Feature Access Codes 982 Configuration Examples for Feature Access Codes FAC: Example 983 Additional References 984 Related Documents 984 Technical Assistance 984 Feature Information for Feature Access Codes Configuring Forced Authorization Code (FAC) Contents987 985 987 983


xxvi

OL-10663-02

Contents

Information About Forced Authorization Code 987 Forced Authorization Code Overview 987 How to Configure Forced Authorization Code 993 Enabling Forced Authorization Code (FAC) on LPCOR Groups Defining Parameters for Authorization Package 996 Configuration Examples for Forced Authorization Code Additional References 999 Related Documents 999 Technical Assistance 999 Feature Information for Forced Authorization Code Configuring Fax Relay Contents1001 1001 1002 1001 1000 998 993

Prerequisites for Fax Relay Restrictions for Fax Relay

Information About Fax Relay 1002 Fax Relay and Equipment 1002 Feature Design of Cisco Fax Relay

1003

How to Configure Fax Relay 1004 SCCP: Configuring Fax Relay 1004 Verifying and Troubleshooting Fax Relay Configuration Configuration Examples for Fax Relay Fax Relay: Example 1006 Additional References 1006 Related Documents 1006 Technical Assistance 1007 Feature Information for Fax Relay Configuring Headset Auto-Answer Contents1009 1008 1009 1006

1005

Information About Headset Auto-Answer 1009 Auto-Answering Calls Using a Headset 1010 Difference Between a Line and a Button 1010 How to Configure Headset Auto-Answer 1012 SCCP: Enabling Headset Auto-Answer 1012 Verifying Headset Auto-Answer 1013 Configuration Examples for Headset Auto-answer Additional References 1014 Related Documents 1014Cisco Unified Communications Manager Express System Administrator Guide OL-10663-02

1013

xxvii

Contents

Technical Assistance

1014 1015

Feature Information for Headset Auto-Answer Configuring Intercom Lines Contents1017 1017

Information About Intercom Lines 1017 Intercom Auto-Answer Lines 1018 Whisper Intercom 1019 How to Configure Intercom Lines 1020 SCCP: Configuring an Intercom Auto-Answer Line 1020 SCCP: Configuring Whisper Intercom 1022 SIP: Configuring an Intercom Auto-Answer Line 1024 Configuration Examples for Intercom Lines Intercom Lines: Example 1026 Where to Go Next1026 1026

Additional References 1027 Related Documents 1027 Technical Assistance 1027 Feature Information for Intercom Lines Configuring Loopback Call Routing Contents1029 1029 1028

1029

Information About Loopback Call Routing Loopback Call Routing 1029

How to Configure Loopback Call Routing 1030 SCCP: Enabling Loopback Call Routing 1030 Verifying Loopback Call Routing 1034 Configuration Examples for Loopback Call Routing 1034 Enabling Loopback Call Routing: Example 1034 Additional References 1035 Related Documents 1035 Technical Assistance 1035 Feature Information for Loopback Call Routing Configuring MLPP Contents1037 1037 1038 1037 1037 1036

Finding Feature Information Prerequisites for MLPP Information About MLPP


xxviii

OL-10663-02

Contents

Precedence 1038 Preemption 1039 DSN Dialing Format 1041 MLPP Service Domains 1043 MLPP Indication 1044 MLPP Announcements 1045 Automatic Call Diversion (Attendant Console)

1046

How to Configure MLPP 1047 Enabling MLPP Service Globally in Cisco Unified CME 1047 Enabling MLPP Service on SCCP Phones 1049 Enabling MLPP Service on Analog FXS Ports 1053 Configuring an MLPP Service Domain for Outbound Dial Peers Configuring MLPP Options 1056 Troubleshooting MLPP Service 1060 Additional References 1060 Related Documents 1060 Standards 1061 MIBs 1061 RFCs 1061 Technical Assistance 1061 Feature Information for MLPP Configuring Music on Hold Contents1063 1063 1063 1062

1055

1063

Prerequisites for Music on Hold Restrictions for Music on Hold

Information About Music on Hold 1064 Music on Hold Summary 1064 Music on Hold 1065 Music on Hold from a Live Feed 1065 Multicast MOH 1066 Music on Hold for SIP Phones 1066 Music On Hold Enhancement 1067 Caching MOH Files for Enhanced System Performance

1067

How to Configure Music on Hold 1068 Configuring Music on Hold from an Audio File 1068 Examples 1071 Configuring Music on Hold from a Live Feed 1071 Configuring Music on Hold Groups to Support Different Media Sources

1077


xxix

Contents

Assigning a MOH Group to a Directory Number 1081 Assigning a MOH Group to all Internal Calls (SCCP Only) Configuring Buffer Size for MOH Files 1084 Verifying MOH File Caching 1086 Verifying Music on Hold Group Configuration 1087 Additional References 1089 Related Documents 1089 Technical Assistance 1089 Feature Information for Music on Hold Configuring Paging Contents1091 1091 1091 1090

1083

Information About Paging Audio Paging 1091

How to Configure Paging 1093 SCCP: Configuring a Simple Paging Group 1093 SCCP: Configuring a Combined Paging Group 1094 Verifying Paging 1097 Configuration Examples for Paging Where to Go Next1100 1097

Additional References 1100 Related Documents 1100 Technical Assistance 1100 Feature Information for Paging Configuring Presence Service Contents1103 1103 1103 1101 1103

Prerequisites for Presence Service Restrictions for Presence Service

Information About Presence Service 1104 Presence Service 1104 BLF Monitoring of Ephone-DNs with DnD, Call Park, Paging, and Conferencing Device-Based BLF Monitoring 1107 Phone User Interface for BLF-Speed-Dial 1108 How to Configure Presence Service 1108 Enabling Presence for Internal Lines 1109 Enabling a Directory Number to be Watched 1110 SCCP: Enabling BLF Monitoring for Speed-Dials and Call Lists 1112 SIP: Enabling BLF Monitoring for Speed-Dials and Call Lists 1115Cisco Unified Communications Manager Express System Administrator Guide

1106

xxx

OL-10663-02

Contents

Enabling BLF-Speed-Dial Menu 1117 Configuring Presence to Watch External Lines Verifying Presence Configuration 1120 Troubleshooting Presence 1122 Configuration Examples for Presence 1124 Presence in Cisco Unified CME: Example Additional References 1127 Related Documents 1127 Technical Assistance 1128 Feature Information for Presence Service Configuring Ring Tones Contents1131 1131 1129 1124

1118

Information About Ring Tones 1131 Distinctive Ringing 1132 Customized Ring Tones 1132 On-Hold Indicator 1132 How to Configure Ring Tones 1133 SCCP: Enabling Distinctive Ringing 1133 SCCP: Enabling Customized Ring Tones 1134 SCCP: Enabling On-Hold Indicator 1136 SIP: Enabling Distinctive Ringing 1137 Configuration Examples for Ring Tones 1138 Distinctive Ringing for Internal Calls: Example On-Hold Indicator: Example 1138 Additional References 1139 Related Documents 1139 Technical Assistance 1139 Feature Information for Ring Tones1140 1141 1138

Configuring Single Number Reach (SNR) Contents1141

Information About Single Number Reach Single Number Reach 1141 SNR Enhancements 1143

1141

How to Configure Single Number Reach 1143 SCCP: Configuring Single Number Reach 1144 SCCP: Configuring Single Number Reach Enhancements Additional References1150

1148


xxxi

Contents

Related Documents 1150 Technical Assistance 1151 Feature Information for Single Number Reach Customizing Soft Keys Contents1153 1153 1152

Information About Soft Keys 1153 Soft Keys on IP Phones 1154 Account Code Entry 1155 Hookflash Soft Key 1156 Feature Blocking 1156 Feature Policy Softkey Control 1157 Immediate Divert for SIP IP Phones 1157 Programmable Line Keys (PLK) 1158 How to Customize Soft Keys 1160 SCCP: Modifying Soft-Key Display 1160 SIP: Modifying Soft-Key Display 1163 Verifying Soft-Key Configuration 1166 Enabling Flash Soft Key 1167 Verifying Flash Soft-Key Configuration 1168 Configuring Feature Blocking 1168 Verifying Feature Blocking 1170 SIP: Configuring Immediate Divert (iDivert) Soft Key 1170 SCCP: Configuring Service URL Button on a Line Key 1173 SIP: Configuring Service URL Button on a Line Key 1174 SCCP: Configuring Feature Button on a Line Key 1176 SIP: Configuring Feature Button on a Line Key 1177 Configuration Examples for Soft-Keys 1179 Modifying Soft-Key Display: Example 1180 Modifying the HLog Soft Key for Ephone Hunt Groups: Example 1180 Enabling Flash Soft Key for PSTN Calls: Example 1180 Park and Transfer Blocking: Example 1181 Conference Blocking: Example 1181 Immediate Divert (iDivert) Configuration: Example 1181 SCCP: Configuring URL Buttons on a Line Key: Example 1182 SIP: Configuring URL Buttons on a Line Key: Example 1182 SCCP: Configuring Feature Button on a Line Key: Example 1182 SIP: Configuring Feature Button on a Line Key: Example 1182 Where to Go Next1183


xxxii

OL-10663-02

Contents

Additional References 1183 Related Documents 1183 Technical Assistance 1183 Feature Information for Soft Keys Configuring Speed Dial Contents1185 1185 1184

Information About Speed Dial 1185 Speed Dial Summary 1186 Speed Dial Buttons and Abbreviated Dialing 1187 Bulk-Loading Speed Dial Numbers 1187 Monitor-Line Button for Speed Dial 1188 DSS (Direct Station Select) Service 1189 Phone User-Interface for Speed Dial and Fast Dial 1189 How to Configure Speed Dial 1190 Enabling a Local Speed Dial Menu 1190 SCCP: Enabling DSS Service 1192 SCCP: Enabling a Personal Speed Dial Menu 1193 SCCP: Defining Speed-Dial Buttons and Abbreviated Dialing 1194 SCCP: Enabling Bulk-Loading Speed-Dial 1196 SCCP: Verifying Bulk Speed-Dial Parameters 1197 SCCP: Enabling User Interface for Speed-Dial and Fast-Dial 1198 SIP: Defining Speed-Dial Buttons 1199 SIP: Configuring a Personal Speed-Dial Menu 1200 Configuration Examples for Speed Dial 1202 Enabling a Local Speed Dial Menu: Example 1202 Personal Speed Dial Menu: Example 1203 Speed-Dial Buttons and Abbreviated Dialing: Example 1203 Bulk-Loading Speed Dial: Example 1203 Speed-Dial and Fast-Dial User Interface: Example 1204 Where to Go Next1204

Additional References 1204 Related Documents 1204 Technical Assistance 1205 Feature Information for Speed Dial Configuring Video Support Contents1207 1207 1207 1206

Prerequisites for Video Support


xxxiii

Contents

Restrictions for Video Support

1208

Information About Video Support 1209 Video Support Overview 1210 SIP Trunk Video Support 1210 Matching Endpoint Capabilities 1211 Retrieving Video Codec Information 1211 Call Fallback to Audio-Only 1211 Call Setup for Video Endpoints 1211 SIP Endpoint Video and Camera Support for Cisco Unified IP Phones 8961, 9951, and 9971 (CME 8.6) 1213 Flow of the RTP Video Stream 1214 How to Configure Video 1214 SIP: Enabling Video and Camera Support on Cisco Unified IP Phones 9951 and 9971 (CME 8.6) SIP: Applying Video and Camera Configuration to Cisco IP Phones 8961, 9951 and 9971 (CME 8.6) 1219 SIP: Configuring Video Bandwidth Control for SIP to SIP Video Calls (CME 8.6) 1220 SCCP: Enabling Support for Video Streams Across H.323 Networks 1222 SCCP: Enabling System-Level Video Capabilities 1223 SCCP: Enabling Video Capabilities on a Phone 1224 Verifying Video Support 1225 Troubleshooting Video Support 1226 Where to Go Next1227 1215

Additional References 1227 Related Documents 1227 Technical Assistance 1227 Feature Information for Video Support1228 1229

Configuring SSL VPN Client for SCCP IP Phones Contents1229

Information About SSL VPN Client 1229 SSL VPN Support on Cisco Unified CME with DTLS 1229 SSL VPN Client Support on SCCP IP Phones 1232 Configuring SSL VPN Client with DTLS on Cisco Unified CME How to Configure SSL VPN Client 1239 How to Configure SSL VPN Client on SCCP IP Phones 1239 Configuring SSL VPN Client with DTLS on Cisco Unified CME

1233

1259

Configuration Examples for SSL VPN Client 1265 Configuring SSL VPN on Cisco Unified CME: Example 1265 VPN-Group and VPN-Profile Configuration on Cisco Unified CME: Example

1266


xxxiv

OL-10663-02

Contents

Associating VPN-Group and VPN-Profile to SCCP IP Phones: Example Additional References 1268 Related Documents 1268 Technical Assistance 1268 Feature Information for SSL VPN Client1269 1271

1267

Modifying Cisco Unified IP Phone Options Contents1271

Information About Cisco Unified IP Phone Options 1272 Clear Directory Entries 1272 Customized Background Images for Cisco Unified IP Phone 7970 1272 Customized Button Layout 1272 Customized Phone User Interface Services 1274 Fixed Line/Feature Buttons for Cisco Unified IP Phone 7931G 1274 Header Bar Display 1274 Phone Labels 1275 Programmable Vendor Parameters for Phones 1275 Push-to-Talk 1276 Support for iPhone and iPodTouch Softphone Client 1276 System Message Display 1277 URL Provisioning for Feature Buttons 1278 How to Configure Cisco Unified IP Phone Options 1278 Configuring iPhone and iPodTouch Softphone SIP Client 1279 Clearing Call-History Details from a SCCP Phone 1281 Configuring Dial Rules for Cisco Softphone SIP Client 1283 SCCP: Selecting Button Layout for a Cisco Unified IP Phone 7931G Configuring Button Layout on SCCP Phones 1286 Configuring Button Layout on SIP Phones 1288 SIP: Configuring Service URL Button on a Line Key 1290 SCCP: Configuring Service URL Button on a Line Key 1292 SIP: Configuring Feature Button on a Line Key 1295 SCCP: Configuring Feature Button on a Line Key 1297 Blocking Local Services on Phone User Interface 1299 SCCP: Modifying Header Bar Display 1300 SIP: Modifying Header Bar Display 1302 Verifying Header Bar Display 1303 Troubleshooting Header Bar Display 1303 SCCP: Creating Labels for Directory Numbers 1304 SIP: Creating Labels for Directory Numbers 1305 Verifying Labels 1306

1285


xxxv

Contents

SCCP: Modifying System Message Display 1307 Verifying System Message Display 1308 Troubleshooting System Message Display 1308 SCCP: Provisioning URLs for Feature Buttons 1309 SIP: Provisioning URLs for Feature Buttons 1310 Troubleshooting URL Provisioning for Feature Buttons 1312 SCCP: Modifying Vendor Parameters for All Phones 1312 SCCP: Modifying Vendor Parameters For a Specific Phone 1313 Troubleshooting Vendor Parameter Configuration 1315 SCCP: Configuring One-Way Push-to-Talk on Cisco Unified Wireless IP Phones

1315

Configuration Examples for Cisco Unified IP Phone Options 1317 Configuring iPhone and iPod Touch Softphone SIP Client: Example 1318 Configuring Dial Rules for Cisco Softphone SIP Client: Example 1318 Text Labels for Ephone-dns: Example 1319 Phone Header Bar Display: Example 1319 System Text Message Display: Example 1319 System File Display: Example 1319 URL Provisioning for Directories, Services, and Messages Buttons: Example 1319 Programmable VendorConfig Parameters: Example 1320 Push-to-Talk (PTT) on Cisco Unified Wireless IP Phones in Cisco Unified CME: Example Additional References 1321 Related Documents 1321 Technical Assistance 1321 Feature Information for Cisco Unified IP Phone Options Creating Templates Contents1325 1325 1322

1320

Information About Templates 1325 Phone Templates 1325 Ephone-dn Templates 1326 How to Configure Templates 1326 SCCP: Enabling Ephone Templates 1326 SCCP: Enabling Ephone-dn Templates 1328 SCCP: Verifying Templates 1329 SIP: Creating and Applying Templates to SIP Phones

1330

Configuration Examples for Creating Templates 1332 Using Ephone Template to Block The Use of Park and Transfer Soft Keys Using Ephone-dn Template to Set Call Forwarding 1333 Where to Go Next1333

1332


xxxvi

OL-10663-02

Contents

Additional References 1333 Related Documents 1333 Technical Assistance 1334 Feature Information for Creating Templates1335 1337

Configuring Interoperability with Cisco Unified CCX Contents1337

Information About Interoperability with Cisco Unified CCX

1338

How to Configure Interoperability with Cisco Unified CCX 1340 Enabling Interoperability with Cisco Unified CCX 1340 SCCP: Identifying Agent Directory Numbers in Cisco Unified CME for Session Manager Verifying Registrations and Subscriptions in Cisco Unified CME 1345 Re-creating a Session Manager in Cisco Unified CME 1345 Reconfiguring a Cisco CRS Route Point as a SIP Endpoint 1346 Configuration Examples for Interoperability with Cisco Unified CCX Where to Go Next1358 1349

1343

Additional References 1359 Related Documents 1359 Technical Assistance 1359 Feature Information for Interoperability with Cisco Unified CCX Configuring CTI CSTA Protocol Suite Contents1361 1362 1361 1360

Information About CTI CSTA Protocol Suite CTI CSTA in Cisco Unified CME 1362 CTI Session 1362 Supported Services and Events 1363

How to Configure CTI CSTA Protocol Suite 1363 Enabling CTI CSTA in Cisco Unified CME 1364 Creating a Session Manager 1367 Configuring a Number or Device for CTI CSTA Operations 1369 Clearing a Session Between a CTSA Client Application and Cisco Unified CME Configuration Examples for CTII CSTA Protocol Suite 1373 MOC Client: Example 1374 CSTA Client Application Requiring a Session Manager: Example Additional References 1380 Related Documents 1380 Standards 1380 MIBs 1380

1373

1376


xxxvii

Contents

RFCs 1380 Technical Assistance

1381 1382

Feature Information for CTI CSTA Protocol Suite Configuring SRST Fallback Mode Contents1383 1383 1384 1383

Prerequisites for SRST Fallback Mode Restrictions for SRST Fallback Mode

Information About SRST Fallback Mode 1384 SRST Fallback Mode Using Cisco Unified CME 1384 Prebuilding Cisco Unified CME Phone Configurations 1388 Autoprovisioning Directory Numbers in SRST Fallback Mode How to Configure SRST Fallback Mode 1388 Enabling SRST Fallback Mode 1389 Verifying SRST Fallback Mode 1392 Prebuilding Cisco Unified CME Phone Configurations Modifying Call Pickup for Fallback Support 1393

1388

1393

Configuration Examples for SRST Fallback Mode 1394 Enabling SRST Mode: Example 1395 Provisioning Directory Numbers for Fallback Support: Example Configuring Templates for Fallback Support: Example 1397 Enabling Hunt Groups for Fallback Support: Example 1397 Modifying Call Pickup for Fallback Support: Example 1397 Prebuilding DNs: Example 1398 Additional References 1398 Related Documents 1398 Technical Assistance 1398 Feature Information for SRST Fallback Mode Configuring VRF Support Contents1401 1402 1403 1401 1401 1399

1396

Finding Feature Information

Prerequisites for Configuring VRF Support Restrictions for Configuring VRF Support Information About VRF Support 1404 VRF-Aware Cisco Unified CME 1404

How to Configure VRF Support 1404 Creating VRF Groups 1405 Adding Cisco Unified CME Phones to a VRF GroupCisco Unified Communications Manager Express System Administrator Guide

1406

xxxviii

OL-10663-02

Contents

Configuration Examples for Configuring VRF Support 1409 Mapping IP Address Ranges to VRF Using DHCP: Example VRF-Aware Hardware Conferencing: Example 1410 Cisco Unity Express on Global Voice VRF: Example 1411 Additional References 1411 Related Documents 1411 Standards 1411 MIBs 1412 RFCs 1412 Technical Assistance 1412 Feature Information for VRF Support Configuring the XML API Contents1415 1415 1413

1409

Information About XML API 1415 XML API Definition 1415 XML API Provision Using IXI 1416 XML API for Cisco Unified CME 1416 Target Audience 1416 Prerequisites 1416 Information on XML API for Cisco Unified CME Examples 1419 How to Configure XML API 1454 Defining XML Transport Parameters 1455 Defining XML Application Parameters 1456 Defining Authentication for XML Access 1457 Defining XML Event Table Parameters 1459 Troubleshooting the XML Interface 1460 Configuration Examples for XML API 1460 XML Transport Parameters: Example 1460 XML Application Parameters: Example 1460 XML Authentication: Example 1461 XML Event Table: Example 1461 Where to Go Next1461

1416

Additional References 1461 Related Documents 1461 Technical Assistance 1462 Feature Information for XML API1463


xxxix

Contents


xl

OL-10663-02

FEATURE

MAP

Numerics 911 Services 853

A Abbreviated Dialing Speed Dial 1092 Account Code Entry 1067 Ad Hoc Conferencing 771 Adding Directory Entries 823 After-Hours Call Blocking 537 After-Hours Toll Bar 537 Agent Availability, Hunt Groups 694 Analog Phone Support 206 API, XML 1237 Assigning a MOH Group to a Directory Number 999 Assigning a MOH Group to all Internal Calls 1001 ATA (Cisco Analog Telephone Adapters) 139 Audio Paging 1009 Authentication, Phone 445 Auto-Answer, Headset 927 Autoconfiguration of VG2xx 152 Automatic Agent Status Not-Ready, Ephone Hunt Groups 694 Automatic Line Selection 515 Auto-Registration Blocking 119

BLF notification 1021 Blocking Call Transfer 616 Blocking Caller ID 763 Blocking Call-Park 560 Blocking Calls Based on Date and Time 537 Blocking Features 537, 1065 Blocking Local Directory 823 Blocking, Automatic Registration 119 Bulk-Loading Speed-Dial Numbers 1084 Busy Timeout 101

C Call Blocking Based on Date and Time 537 Call Blocking Override 537 Call Forwarding 614 Call Forwarding Support 613 Call History 22 Call Hold 1047 Call Hunt 683 Call Park 555 Call Pickup 684 Call Restrictions 573 Call Transfer 613 Call Transfer Blocking 616 Call Transfer Recall 617 Call Transfer Support 613 Call Waiting 686 Call Waiting for Overlaid Ephone-dns 700 Callback Busy Subscriber 687 Called-Name Display 823 Caller ID Blocking 763 Call-Park Blocking 560 Call-Park Redirect 560 Call-Waiting Beep 686 Call-Waiting Ring 687 Cancel Call Waiting 687 CBarge 521

B Backup Router 101 Barge 521 Billing Records 22 Blast Hunt Group 693 BLF for Phone 139 BLF for Phone Line 139


xli

Index

CDRs (Call Detail Records) 22 Channel Huntstop 683 Cisco IP Communicator 139 Cisco Unified CME TAPI Enhancement 272 Cisco Unified CME Usability Enhancement 307 Cisco Unity Express AXL Enhancement 401, 408 Conference Gain Control 773 Conference Initiator Drop-Off Control 771 Conferencing 771 Configuration Files 103, 261 Configuring Buffer Size for MOH Files 1002 Configuring IP Phones in IPv4, IPv6, or Dual Stack mode 107 Configuring IPv6 Source Address for SCCP IP Phones 109 Configuring Music on Hold Groups to Support Different Media Sources 995 CTI CSTA Protocol Suite 1183 Customized Background Images 1119 Customizing Feature Buttons 1119

DTMF Relay for SIP Trunks 90 Dynamic Membership, Ephone Hunt Groups 694

E Emergency Services 853 End-of-Conference Options 773 Enhanced 911 Services 853 Ephone Hunt Group Agent Availability Options 694 Ephone Hunt Groups 687 Ephone-dn Overview 139 Ephone-dn, Overlaid 700 Ephone-Type Templates 157 Extension Assigner 229 Automatic Sysnchronization 229 Extension Mobility 893 Automatic Clear Call History 895 Automatic Logout 895 Privacy 896 Externally Stored Configuration Files 103, 261

D Dedicated Call-Park Slots 558 Dedicated FXO Trunk Lines 139 DHCP Setup 53 Dial Plans, SIP 139 Dial Tone, Secondary 283 Dial-Peer Preference 683 Differentiated Services Code Point (DSCP) 102 Directed Call Park 558 Directed Call Pickup 684 Directories 823 Directory Disable 823 Display Called-Name 823 Phone Header Bar 1119 Phone System Message 1119 Distinctive Ringing 1047 Do Not Disturb (DND) 843 DSP Farms 334 DSS (Direct Station Select) 618, 1087 DTMF Integration Patterns for Voice Mail 422 DTMF Relay for H.323 Networks 89 F FAC (feature access code) 911 Fax Relay 919 Feature Blocking 1065 Feature Buttons,URL Provisioning 1119 Feature Control 1065 Feature Ring 843 Files, Configuration 261 Fixed Line/Feature Button Set 1119 Flash Soft Key 1065 Forwarding 613 Forwarding Support 613 FXO Hookflash 1065 FXO Lines, Dedicated 139 FXS Ports 206

G G.722-64K codec 150


xlii

OL-10663-02

Index

Group Call Pickup 684

H Hairpin Call Routing 622 Hardware-Based Conferencing 771 Header Bar Display 1119 Headset Auto-Answer 927 Hold 1047 Hold Notification 1048 Hookflash, FXO 1065 Hunt Groups 687 Huntstop, Channel 683

Line Selection, Automatic 515 Live Record 408 Local Directory 823 Local Group Pickup 684 Locale Installer 305 Locales, Multiple 307 Locales, Network and User 305 Logical Partitioning Class of Restriction 573 Longest-Idle Ephone Hunt Groups 692 Loopback Call Routing 947 LPCOR 573

M Mailbox Selection Policy 410 Media Encryption 445 Meet-Me Conferencing 771 MLPP 955 Monitor Mode 139 Monitor-Line Speed Dial 1086 MTP (Media Termination Point) 155 Multi-party Conferencing Enhancements 771 Music on Hold (MOH) 981 MWI Line Selection 401 MWI Prefix Specification for SIP Voice Mail 435

I iLBC codec 150 Intercom Lines 935 Interdigit Timeout 101 International Languages and Tones 305 Interoperability with Unified CCX 1159 IP-STE Phone 153

J Join Ephone Hunt Groups 694 N Network Locales 305 Network Time Protocol 75, 101, 129 Night Service 698

K Keep-Conference Options 773 Key System 20, 187 Keyswitch 20, 187 KPML 139

O Octo-Line Directory Numbers 143 one-way Push-to-Talk 1119 On-hold Notification 1048 Out-of-Dialog REFER 75 Overlaid Ephone-dns 700 Overlaid Ephone-dns Rollover Buttons 704

L Labels, Phone 1119 Languages and Tones 305 Leave Ephone Hunt Groups 694 Line Selection for MWI 401


xliii

Index

P Paging 1009 Parallel Hunt Groups 693 Park 555 Park Reservation Groups 558 PBX System 20, 158 Peer Ephone Hunt Groups 691 Per-Phone Configuration Files 103, 262 Personal Speed Dial 1084 Phone Authentication 445 Phone Display Called-Name 823 Header Bar 1119 System Message 1119 Phone Feature Buttons, Customizing 1119 Phone Header Bar Display 1119 Phone Labels 1119 Phone Screen, Customized Background Images 1119 Phone Soft Keys 1065 Phones Analog 139 Remote Teleworker 154 Pickup Groups 684 Presence 1021 Privacy 521 Privacy on Hold 521 Programmable Vendor Parameters 1119 PTT 1119 Push-to-Talk 1119

Ringing Timeout 101 Ringing, Distinctive 1047 Rollover Buttons for Overlaid Ephone-dns 704

S SCCP Controlled Analog (FXS) Ports 206 Secondary Dial Tone 283 Secondary Router 101 Secure IP Phone 153 Security 445 Selective Call Forwarding 614 Sequential Ephone Hunt Groups 690 Session Transport Protocol 139 Shared Lines (Exclusive) 146 Shared Lines (SIP) 144 Shared-line Overlay Ephone-dns 700 Silent Ring 681 Single Number Reach (SNR) 1057 SIP Dial Plans 139 SIP Supplementary Services, Disabling 628 SIP Trunks 75 Soft Keys 1065 Software-based Conferencing 771 Speed Dial Abbreviated Dialing 1092 Bulk Loading 1084 Local Speed Dial 1084 Monitor-Line Button 1086 Personal Speed Dial 1084 Phone User Interface 1087 Speed-Dial Buttons 1084 SRST Fallback Mode 1205 SRTP 445 System Message Display 1119 System-Defined Locales 305

Q QSIG Supplementary Services 613

R Redundant Router 101 Remote Teleworker Phones 154 Resetting Phones 271 Resetting TAPI Session 271 Restarting Phones 271

T Tandem Gateway 625 Teleworker Remote Phones 154 Timeouts 101 Toll Bar and Toll Bar Override 537


xliv

OL-10663-02

Index

Toll Fruad Prevention 30 Tone, Secondary Dial 101 Transcoding Support 329 Transfer 613 Transfer Recall 617 Transfer to Voice Mail 408 Translation Rules and Profiles 283 Trunks, SIP 75

U URL Provisioning for Feature Buttons 1119 User-Defined Locales 305

V Vendor Configuration Parameters 1121 Verifying MOH File Caching 1004 Verifying Music on Hold Group Configuration 1005 VG224 206 VG2xx Autoconfiguration 152 Video Support 1105 Voice Hunt Groups 687 Voice Mail Integration 401 Voice Translation Rules and Profiles 283 VRF Support on Cisco Unified CME 1223

W Watch Mode 139 Whisper Intercom 937

X XML Application Programming Interface 1237 XML Configuration Files 53


xlv

Index


xlvi

OL-10663-02

Cisco Unified CME Features RoadmapLast Updated: March 25, 2011

This roadmap lists the features documented in the Cisco Unified Communications Manager Express System Administrator Guide and maps them to the modules in which they appear.Feature and Release Support

Table 1 lists the Cisco Unified CME version that introduced support for a given feature. Unless noted otherwise, subsequent versions of Cisco Unified CME software also support that feature. Only features that were introduced or modified in Cisco Unified CME 4.0 or a later version appear in the table. Not all features may be supported in your Cisco Unified CME software version. To determine the correct Cisco IOS release to support a specific Cisco Unified CME version, see the Cisco Unified CME and Cisco IOS Software Version Compatibility Matrix at http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/requirements/guide/33matrix.htm. Use Cisco Feature Navigator to find information about platform support and Cisco IOS software image support. To access Cisco Feature Navigator, go to http://www.cisco.com/go/cfn. An account on Cisco.com is not required.Table 1 Supported Cisco Unified CME Features

Version 8.6

Feature Name Bulk Registration Support for SIP Phones

Feature Description Adds suppor for SIP phone bulk registration.

Where Documented Bulk Registration Support for SIP Phones Clear Directory Entries Support for iPhone and iPodTouch Softphone Client

Cisco Unified CME 8.6

Clear directory entries in Adds ability to clear phone call logs. Missed/Placed/Received calls list Adds support for SIP client software for iPhone and iPod Support for iPhone and Touch. iPod Touch Softphone Client Enhancement for call-forward unregistered Extension Mobility Support for SIP phone

Adds support for the CFU feature on SIP IP phones using the Call Forward call-forward b2bua unregistered command under voice Unregistered register dn tag. Adds SIP phone support to extension mobility. Extension Mobility for SIP Phones Enhancement


1

Cisco Unified CME Features Roadmap

Table 1

Supported Cisco Unified CME Features (continued)

Version

Feature Name Increase the number of translation rules Localization support for SIP IP Phones

Feature Description Increases number of translation rules from 15 to 100 rules per translation rule table. Adds localization support for SIP IP phones.

Where Documented Defining Translation Rules for Callback-Number Localization Support for SIP IP Phones Multiple Locales SIP: Configuring Localization Support Configuring Multiple Locales

SSL VPN SUPPORT on CUCME with DTLS

Adds enhanced SSL VPN support. Cisco Unified SCCP IP SSL VPN Support on phones such as 7945, 7965, and 7975 located outside of the Cisco Unified CME with corporate network are able to register to Cisco Unified CME DTLS through an SSL VPN connection. Configuring SSL VPN Client with DTLS on Cisco Unified CME Support for 7926G Wireless SCCP IP Phone Configuring Video Conferences Configuring Video Transcoding SIP Endpoint Video and Camera Support for Cisco Unified IP Phones 8961, 9951, and 9971 (CME 8.6) Configuring Button Layout on SCCP Phones Configuring Button Layout on SIP Phones

Support for 7926G Adds support for 7926G Wireless SCCP IP Phone. Wireless SCCP IP Phone Video Conferencing and Allows you to use on-board Digital Signal Processor Transcoding resources (PVDM3) to facilitate adhoc or meetme video conference calls . Adds video support for IP phones 8961, 9951, and 9971. Video and Camera Support for Cisco Unified IP Phones 8961, 9951, and 9971Cisco Unified CME 8.5

8.5

Customized Button Layout

Allows you to customize the display order of various button types on a phone using the button layout feature. The button layout feature allows you to customize the display of the following button types:

Line buttons Speed Dial buttons BLF Speed Dial buttons Feature Buttons ServiceURL buttons


2

OL-10663-02


Table 1


Version

Feature Name Customized Phone User Interface Services

Feature Description

Where Documented

Customized Phone User Allows to customize the availability of individual service Interface Services items such as Extension Mobility, My Phone Apps, and Single Number Reach (SNR) on a phones user interface by assigning individual service item to a button using the Programmable Line Key (PLK) url-button configuration. Allows to present a phone number in + E.164 telephone numbering format. E.164 is an International Telecommunication Union (ITU-T) recommendation that defines the international public telecommunication numbering plan used in the PSTN and other data networks. E.164 Enhancements

E.164 Enhancements

Enhancement to Voice Hunt Group Restriction

Allows you to ignore the timeout value for voice hunt group Enhancement to Voice Hunt Group Restriction member and the call forward no answer timer when call forward no answer (CFNA) command is configured in a voice hunt group. Allows you to control softkeys on the Cisco Unified SIP IP Feature Policy Softkey Control Phones 8961, 9951, and 9971 using the feature policy template. The feature policy template allows you to enable and disable a list of feature softkeys on Cisco Unified SIP IP Phones 8961, 9951, and 9971. Configuring Forced Allows you to manage call access and call accounting through the Forced Authorization Code (FAC) feature. The Authorization Code FAC feature regulates the type of call a certain caller may place and forces the caller to enter a valid authorization code on the phone before the call is placed. FAC allows you to track callers dialing non-toll-free numbers, long distance numbers, and also for accounting and billing purposes. Allows you to immediately divert a call to a voice messaging SIP: Configuring system. You can divert a call to a voice messaging system by Immediate Divert pressing the iDivert soft key on Cisco Unified SIP IP phones (iDivert) Soft Key with voice messaging systems (Cisco Unity Express or Cisco Unity) such as, 7940, 7040G, 7960 G, 7945, 7965, 7975, 8961, 9951, and 9971. Media flow around feature eliminates the need to terminate SIP: Enabling Media RTP and re-originate on Cisco Unified CME which reduces Flow Mode on SIP media switching latency, and this increases the call handling Trunks capacity for Cisco Unified CME SIP trunk.

Feature Policy Softkey Control

Forced Authorization Code

Immediate Divert for SIP Phones

Media Flow Around Support for SIP-SIP Trunk Calls( done added in cmesystm chapter)

Overlap Dialing Support Enables overlap dialing on SCCP and SIP IP phones such as, Overlap Dialing Support for SIP and SCCP IP 7942, 7945, 7962, 7965, 7970, 7971, and 7975. for SIP and SCCP IP Phones Phones Park Monitor Allows you to park a call and monitor the status of the parked Park Monitor call until the parked call is retrieved or abandoned. When a Cisco Unified SIP IP Phone 8961, 9951, or 9971 parks a call using the park soft key, the park monitoring feature monitors the status of the parked call.


3


Table 1


Version

Feature Name

Feature Description

Where Documented Enabling BLF-Speed-Dial Menu

Phone User Interface for Allows the extension mobility (EM) users to configure BLF-Speed-Dial dn-based Busy Lamp Field (BLF)-speed-dial settings directly on the phone through the Services feature button. BLF-speed-dial settings are added or modified (changed or deleted) on the phone using a menu available with the Services button. Programmable Line Keys (PLK) Allows you to program feature buttons or URL services button on phones line keys. You can configure line keys as line buttons, speed dials, BLF speed dials, feature buttons, and url buttons. Adds enhanced Single Number Reach feature for Cisco Unified CME:

Programmable Line Keys (PLK)

SNR Enhancements

Hardware Conference Call Park, Call Pickup, and Call Retrieval Answer Too Soon Timer SNR Phone Stops Ringing After Mobile Phone Answers

SCCP: Configuring Single Number Reach Enhancements

SSL VPN Client Support Enables Secure Sockets Layer (SSL) Virtual Private Configuring SSL VPN on SCCP IP Phones Network (VPN) on SCCP IP phones such as 7945, 7965, and Client for SCCP IP 7975. Phones XML API for Cisco Unified CMECisco Unified CME 8.1

Adss support for eXtensible Markup Language (XML) Application Programming Interface (API). Enables Toll Fraud Prevention on Cisco Unified CME to secure the Cisco Unified CME system against potential toll fraud exploitation by unauthorized users.

XML API for Cisco Unified CME Configuring Toll Fraud Prevention

8.1

Toll Fraud Prevention

Enhancements to SIP Phone Configuration

Allows to verify SIP phone registration process, remove Cisco Unified CME global registration parameters, and display details on phones Commands: show that attempted to register with Cisco Unified CME and fail. presence global through subnet. Adds support for new SCCP IP phones 6901 and 6911. Ephone-Type Parameters for Supported Phone Types

Support for Cisco Unified 6901 and 6911 SCCP IP Phones


4

OL-10663-02


Table 1


Version 8.0

Feature Name Cancel Call Waiting CTI CSTA Protocol Suite

Feature Description Enables an SCCP phone user to disable Call Waiting for a call they originate.

Where Documented Configuring Call-Coverage Features

Cisco Unified CME 8.0(1)

Allows computer-based CSTA client applications, such as a Configuring CTI CSTA Protocol Suite Microsoft Office Communicator (MOC) client, to monitor and control the Cisco Unified CME system to enable programmatic control of SCCP telephony devices registered in Cisco Unified CME. Adds IPv6 support for SCCP phones. SCCP Phones can interact with and support any SCCP devices that support IPv4 only or both IPv4 and IPv6 (dual-stack). Configuring IP Phones in IPv4, IPv6, or Dual Stack Mode

IPv6 Support for SCCP Endpoints Logical Partitioning Class of Restriction (LPCOR) MLPP enhancements

Enables a single directory number on an IP or analog phone Call Restriction that is registered to Cisco Unified CME to connect to both Regulations PSTN and VoIP calls according to restrictions specified by Telecom Regulatory Authority of India (TRAI) regulations. Adds enhanced Multilevel Priority and Preemption (MLPP) Configuring MLPP features for Cisco Unified CME including:

Additional MLPP announcements for isolated code (ICA), unauthorized precedence level (UPA), loss of C2 features (LOC2), and vacant code (VCA) Multiple service domains for the Defense Switched Network (DSN) and Defense Red Switched Network (DRSN) Route codes and service digits in dialing formats Support for supplementary services, such as Three-Way Conferencing, Call Pickup, and Cancel Call Waiting on Analog FXS ports Configuring Music on Hold Groups to Support Different Media Sources Secure IP Phone (IP-STE) Support

Music On Hold Enhancement Secure IP Phone (IP-STE) Support

Adds support for Music on Hold from different media sources. Adds support for secure IP Phone, IP-STE.


5


Table 1


Version 7.1

Feature Name Autoconfiguration of Cisco VG202, VG204, and VG224

Feature Description Allows you to automatically configure the Cisco VG202, VG204, and VG224 Analog Phone Gateway from Cisco Unified CME.

Where Documented Configuring Phones to Make Basic Calls Configuring Barge and Privacy Configuring Presence Service

Cisco Unified CME 7.1

Barge and cBarge for SIP Enables phone users to join a call on a SIP shared-line phones directory number. BLF Monitoring of Ephone-DNs with DnD, Call Park, Paging, and Conferencing BLF Monitoring of Devices Busy Trigger and Channel Huntstop for SIP Phones Provides Busy Lamp Field (BLF) indicators for directory numbers that becomes DND-enabled, or are configured as call-park slots, paging numbers, or conference numbers.

Supports device-based BLF monitoring, allowing a watcher Configuring Presence to monitor the status of a phone, not only a line on the phone. Service Provides a busy trigger and channel huntstop for directory numbers on SIP phones to prevent incoming calls from overloading the phone. Configuring Phones to Make Basic Calls Configuring Call Park

Call Park Enhancements Adds Call Park features for SIP phones and enhances the Directed Call Park feature. Call Pickup Enhancements DND Enhancement for SIP phones DSCP

Adds Call Pickup features for SIP phones and enables users Configuring to perform Directed Call Pickup using the GPickUp soft key. Call-Coverage Features Modifies DND behavior so that the SIP phone flashes an Configuring Do Not alert to visually indicate an incoming call instead of ringing Disturb and the call can be answered if desired. Supports Differentiated Services Code Point (DSCP) packet Configuring marking for Cisco Unified IP phones. System-Level Parameters Enables phone users to block other users from seeing call information or barging into a call on a SIP shared-line directory number. Adds shared-line directory numbers for SIP phones. Configuring Barge and Privacy Configuring Phones to Make Basic Calls

Privacy for SIP phones

Shared-Line Directory Numbers Single Number Reach (SNR)

Enables users to answer incoming calls on their desktop Configuring Single IP phone or at a remote destination, such as a mobile phone. Number Reach (SNR) Configuring Video Support Configuring Intercom Lines

SIP Trunk Video Support Supports video calls between SCCP endpoints across for SCCP Endpoints different Cisco Unified CME routers connected through a SIP trunk. Supports H.264 codec for video calls. Whisper Intercom Provides a one-way voice path from the caller to the called party, regardless of whether the called party is busy or idle. The called phone automatically answers in speakerphone mode.


6

OL-10663-02


Table 1


Version 7.0(1)

Feature NameNote

Feature Description

Where Documented

Cisco Unified CME 7.0(1)

Cisco Unified CME 7.0 includes the same features as Cisco Unified CME 4.3, which is renumbered to align with Cisco Unified Communications versions.

Cisco Unified CME Usability Enhancement

Enhanced load command automatically creates TFTP How to Configure bindings if cnf location is router flash memory or router System-Level slot 0 memory. Parameters SCCP: Upgrading or Downgrading Phone Firmware Between Versions

Locale installer that supports a single procedure for all SCCP IP phones. Automatically creates the required TFTP aliases for localization. Backward compatibility with the configuration method in Cisco Unified CME 7.0 and earlier versions.

Configuring Localization Support

Cisco Unified CME TAPI Enhancement Cisco Unity Express AXL Enhancement

Cisco IOS command that disassociates and reestablishes a Resetting and Restarting TAPI session that is in frozen state or out of synchronization. Phones Cisco Unified CME and Cisco Unity Express passwords are Integrating Voice Mail automatically synchronized.

Cisco Unified IP Phones SCCP support was added for the following phone type: Cisco Unified Wireless IP Phone 7925

Cisco Unified Communications Manager Express 7.0/4.3 Supported Firmware, Platforms, Memory, and Voice Products Configuring VRF Support

VRF Support on Cisco Unified CME

Support for conferencing, transcoding, and RSVP components in Cisco Unified CME through a VRF; also allows soft phones and TAPI clients in data VRF resources to communicate with phones in a VRF voice gateway.

Cisco Unified CME 7.0/4.3


7


Table 1


Version 7.0/4.3

Feature Name Autoprovisioning Directory Numbers in SRST Fallback Mode Barge

Feature Description

Where Documented

Allows you to specify whether Cisco Unified CME in SRST Configuring SRST Fallback Mode Fallback mode creates octo-line or dual-line directory numbers for ephone-dns that are learned automatically from the ephone configuration. Enables phone users to join a call on a shared octo-line directory number by pressing the Cbarge soft key and converting the call to an ad hoc conference. Configuring Barge and Privacy

Call Transfer Recall Cisco 3200 Series Mobile Access Router

Enables a transferred call to return to the phone that initiated Configuring Call the transfer if the destination does not answer. Transfer and Forwarding Support for Cisco Unified CME on the Cisco 3200 Series Mobile Access Router was added.

Cisco Unified CME Overview Cisco Unified Communications Manager Express 7.0/4.3 Supported Firmware, Platforms, Memory, and Voice Products

Cisco Unified IP Phones SCCP support was added for the following phone types: Cisco Unified IP P