Cisco Unified Communications Solutions Ordering Guide 10.x ... · 10.x, 11.x can all continue to use their existing classic licenses. New expansion or migration licenses for versions

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Cisco Unified Communications Solutions

Ordering Guide 10.x, 11.x and 12.x

Guide

Cisco partner confidential

User Connect Licensing for Cisco Unified Communications Manager

Cisco Emergency Responder

Cisco Unified Attendant Consoles

Cisco Unified Communications Manager Session Management Edition

April 2020


Contents

1. Introduction .................................................................................................................................. 4

1.1 Licenses and Software Delivery .................................................................................................................. 6

1.2. Quoting and Ordering Tools ........................................................................................................................ 7

1.3. User Connect Licensing .............................................................................................................................. 7

1.4. Partner Central ............................................................................................................................................. 7

1.5. Third-Party Use of Software ....................................................................................................................... 7

1.6. Cisco Collaboration Ordering Guides Website .......................................................................................... 7

2. Smart Licensing in Unified Communications Manager .................................................................... 8

2.1. Smart Licensing in Unified Communications Manager 12.X .................................................................... 8

2.1.1. What is Changing .......................................................................................................................................... 8

2.1.2. What is Not Changing ................................................................................................................................... 8

2.2. Unified Communications Manager 12.X Smart Licensing Overview ....................................................... 8

2.3. Export Compliance in Unified Communications Manager 12.X ................................................................ 9

2.4. Smart Licensing URLs ............................................................................................................................... 10

2.5. Smart Online Tutorials ............................................................................................................................... 10

2.6. Smart Licensing Help ................................................................................................................................ 10

3. Cisco Unified Communications Manager Orderable Parts ............................................................ 10

3.1. New and Expansion UCL Purchase for Unified Communications Manager 10.X, 11.X, 12.X ............... 10

3.2. Software Upgrades .................................................................................................................................... 15

3.2.1. Upgrade to Unified Communications Manager 12.X .................................................................................15

3.2.2. Software Upgrades for Customers with SWSS.........................................................................................15

3.2.3. Software Upgrades for Customers Without SWSS ...................................................................................17

3.2.3.1. User Upgrades from Pre-9.X Versions to 11.X, or 12.X ............................................................................ 18

3.2.3.2. Upgrades from Versions 9.X to 11.X ........................................................................................................ 19

3.2.3.3. Upgrades from versions 9.X to 12.X ........................................................................................................ 20

3.2.3.4. Upgrades from Versions 10.X to 11.X ...................................................................................................... 21



3.3. Feature Upgrades ...................................................................................................................................... 25

3.4. LAB and NFR Systems ............................................................................................................................... 27

3.5. Collaboration 11.5 and above Partner Bundle Offer ............................................................................... 28

4. Servers and Appliances (BE6000, BE7000, UC on Cisco UCS TRC) ............................................. 28

4.1. New Purchase ............................................................................................................................................ 29

5. Cisco Emergency Responder ...................................................................................................... 31


5.1. New purchase of Cisco Emergency Responder Version 12.X ................................................................ 32

5.2. New Purchase of Cisco Emergency Responder Version 11.5 ................................................................ 32

5.3. Add-on purchase of Cisco Emergency Responder Version 10.X .......................................................... 33

5.4. Upgrades to Cisco Emergency Responder 12.X ..................................................................................... 33

5.4.1. Upgrades with SWSS ..................................................................................................................................33

5.4.2. Upgrades without SWSS ............................................................................................................................34

5.5. Upgrades to Cisco Emergency Responder 11.5 ...................................................................................... 35

5.5.1. Upgrades with SWSS ..................................................................................................................................35

5.5.2. Upgrades without SWSS ............................................................................................................................35

6. Cisco Unified Attendant Consoles ............................................................................................... 36

6.1. New Purchase of Version 12.x .................................................................................................................. 36

6.2. Additional User Licenses (Add-Ons) ........................................................................................................ 37

6.3. Upgrades .................................................................................................................................................... 37

6.3.1. With SWSS ...................................................................................................................................................37

6.3.2. Without SWSS (A la Carte Upgrades) ........................................................................................................37

6.4. Migrations ................................................................................................................................................... 38

6.5. Demonstration Software ........................................................................................................................... 38

7. Cisco Unified Communications Manager Session Management Edition ........................................ 38

7.1. New Purchases and Add-ons ................................................................................................................... 39

7.3. Upgrades and Migrations .......................................................................................................................... 40

8. EOS Notices for Unified Communications Manager, Session Management Edition and Cisco

Emergency Responder Releases ..................................................................................................... 40


1. Introduction

This guide is designed to help you through the process of generating an estimate for a new deployment. A new

deployment is defined as a “greenfield” new purchase of Cisco® Collaboration software using hardware that is

Cisco Unified Computing System™ (“UC on Cisco UCS®”) or Cisco Media Convergence Server or approved

customer-provided hardware.

With this guide you should be able to quickly and easily create an estimate for a solution using Cisco Commerce

Workspace. Product information, specifications, assistance, and support for legacy configuration tools can be

found at Partner Central and are not included in this guide. This guide does not cover actual order submission

or fulfillment/delivery details – see Partner Central.

This guide presumes you have already gone through customer discovery and design, so that you already know

what components you need and how many. This guide will help you translate that information into a quote (or

“configuration” or “Bill of Materials/BOM”).

This ordering guide will highlight and provide pointers to enable greenfield and brownfield UC customers to

transition to UCM 12.0 Smart Licensing.

This guide applies for the following products and product versions:

Versions 10.x, 11.x, 12.x:

● Cisco Unified Communications Manager

● Cisco Unified Communications Manager Session Management Edition

● Cisco Emergency Responder

● Cisco Unified Attendant Consoles



1.1 Licenses and Software Delivery

The Top Level SKUs provided are configured for eLD (electronic license delivery) and eSD (electronic

software delivery).

UCL-UCM-LIC-K9, will deliver electronic delivery only.

R-UCL-UCM-LIC-K9, will deliver electronic delivery only. Screenshot below shows the shipping option set

under the user’s profile:

For more information on electronic delivery, see the Cisco eDelivery page at

https://www.cisco.com/web/partners/tools/edelivery.html.

CCW Ordering

Go to https://www.cisco.com/go/ccw

Search for UCL-UCM-LIC-K9 OR R-UCL-UCM-LIC-K9. When entering in a Top Level SKU into the ordering

tool, it will display and allow you to edit the quantity. DO NOT CHANGE THE QTY OF THE TOP LEVEL SKU. The

quantity of the top-level should always be =1. Otherwise the configuration quantities will be multiplied by the

top level quantity and will have undesirable results.

https://www.cisco.com/web/partners/tools/edelivery.html

https://www.cisco.com/go/ccw


Please note: When entering in a Top Level SKU into the ordering tool, it will display and allow you to edit the

quantity. DO NOT CHANGE THE QTY OF THE TOP LEVEL SKU. The quantity of the top-level should always be

=1. Otherwise the configuration quantities will be multiplied by the top level quantity and will have undesirable

results.

1.2. Quoting and Ordering Tools

Cisco Commerce Workspace (CCW) is the quoting and ordering tool for Unified Communications product, and

service and subscription.

Training and assistance (see below) can be found within CCW. Click on the Training link in the top right corner

on each page. See https://www.cisco.com/go/ccw

1.3. User Connect Licensing

The license SKUs listed in this guide are based on the User Connect License (UCL) model. For more information

on User Connect Licensing, see https://www.cisco.com/go/uclicensing.

1.4. Partner Central

Partner Central provides the tools and resources you require. Detailed information on offerings such as Not for

Resale (NFR) and financing from Cisco Capital are located at Partner Central. Visit Partner Central at

https://www.cisco.com/web/partners/index.html.

1.5. Third-Party Use of Software

Third party use of the software described in this document is governed by Cisco’s End User License Agreement

(EULA). Transfer of the software, described in this document, to a third party may be restricted. Please refer to

Cisco’s End User License Agreement (EULA) for any restrictions around third party use of the software

described in this document.

1.6. Cisco Collaboration Ordering Guides Website

The latest version of this ordering guide is always available on the Cisco Collaboration ordering guide website

located at https://www.cisco.com/web/partners/sell/technology/ipc/uc_tech_readiness.html.

https://www.cisco.com/go/ccw

https://www.cisco.com/go/uclicensing

https://www.cisco.com/web/partners/index.html

https://www.cisco.com/c/en/us/products/end-user-license-agreement.html

https://www.cisco.com/web/partners/sell/technology/ipc/uc_tech_readiness.html


2. Smart Licensing in Unified Communications Manager

2.1. Smart Licensing in Unified Communications Manager 12.X

Starting from release 12.0, (a) Unified Communications Manager, (b) Session Manager Edition (c) Emergency

Responder will support Smart Licenses ONLY.

2.1.1. What is Changing

● Every customer implementing UCM 12.0 or 12.5 should create a Smart Account. Please visit the

following URLs for access to materials to enable Smart Account overview and creation:

◦ https://www.cisco.com/go/smartaccounts

◦ Smart Licensing and Smart Accounts FAQ for Partners, Distributors and Customers -

https://communities.cisco.com/docs/DOC-64078

● Greenfield customers and brownfield customers implementing UCM 12.0 or 12.5 no longer need Prime

License Manager

● Customers implementing UCM 12.0 and onward will no longer receive a PAK

● Licenses are not locked to Cisco Prime® License Manager or Product Node

● Customers upgrading from older versions of Unified Communications Manager to Unified

Communications Manager 12.0 or 12.5 must migrate existing licenses to Smart Licenses. Please visit

Migration to Unified Communications Manager 12.0 for step by step instructions

2.1.2. What is Not Changing

● 9.x, 10.x, 11.x licenses are not moving to Smart Licensing. Customers already running versions 9.x,

10.x, 11.x can all continue to use their existing classic licenses. New expansion or migration licenses for

versions 10.x, 11.x are all still classic licenses

● Top level SKU and all product options remain the same

● Pricing remains the same

● Refer to Cisco Unified Communications Manager (UCM) 10.X, 11.X, 12.X for new and expansion licenses

2.2. Unified Communications Manager 12.X Smart Licensing Overview

https://salesconnect.cisco.com/c/r/salesconnect/saleshubs/products-and-

services/collaboration/products/uc/uc- manager.html

https://www.cisco.com/go/smartaccounts


https://salesconnect.cisco.com/c/r/salesconnect/saleshubs/products-and-services/collaboration/products/uc/uc-%20manager.html

https://salesconnect.cisco.com/c/r/salesconnect/saleshubs/products-and-services/collaboration/products/uc/uc-%20manager.html


2.3. Export Compliance in Unified Communications Manager 12.X

Unified Communications Manager Restricted Software version (-K9) is capable of strong encryption and is

therefore under US Federal export regulation. The export unrestricted (-XU) version supports fewer encryption

capabilities and is classified as US Federal export unrestricted.

If a deployment requires Unified Communications Manager 12.0 or Unified Communications Manager 12.5 to

run in Mixed Mode, be informed of the changes to the behavior and requirements to run the restricted Unified

Communications Manager SW image:

1. To run Unified Communications Manager 12.0 or 12.5 in Mixed Mode, it is necessary to register

successfully the Unified Communications Manager with a “restricted” Registration Token from a

Smart Account and Virtual Account.

2. If you are a Customer with Smart Account with Export functionality allowed, AND you are running in

or interested in running Unified Communications Manager 12.0 or 12.5 in Mixed Mode, make sure

the token option checkbox for “Allow export-controlled functionality” is checked (which will

generate a restricted Registration Token).

3. If you don’t need to run Unified Communications Manager 12.0 or 12.5 in Mixed Mode, you can

leave this box unchecked (which will generate an unrestricted Registration Token).

4. If you are a Customer with a Smart Account for whom Export Restrictions apply, you will only be

able to generate unrestricted Registration Token only and Mixed Mode is not available to your

deployment.

5. If you are a Customer with Smart Account for whom Export Restrictions apply, AND a regulatory

Export License has been granted (please refer to

https://www.cisco.com/c/en/us/about/legal/global-export- trade/manage-your-export-holds-

export-ops/license.html) allowing Cisco to ship you an Export Restricted image please note you

have to also order an Export Restricted Key and fulfill in your Smart Account and Virtual Account to

which the Unified Communications Manager is registered. Mixed Mode can be enabled after

successful completion of 'Request Export Key' operation from Unified Communications Manager.

The Export Restricted Key is per Product Instance and associated to it after completion of 'Request

Export Key'.

Table 1. Export Restricted Key for Export Restricted classified customers

Product number Description

CUCM-SL-EXRTKY-K9= CUCM Export Restricted Authorization Key for Export Restricted Classified Customers

https://www.cisco.com/c/en/us/about/legal/global-export-%20trade/manage-your-export-holds-export-ops/license.html

https://www.cisco.com/c/en/us/about/legal/global-export-%20trade/manage-your-export-holds-export-ops/license.html


2.4. Smart Licensing URLs

● Cisco Smart Licensing: https://www.cisco.com/c/en/us/buy/smart-accounts/software-licensing.html

● Cisco Smart Software Manager: https://www.cisco.com/web/ordering/smart-software-

manager/index.html

● Cisco Smart Software Manager satellite https://www.cisco.com/go/smartsatellite

● Cisco Smart Accounts: https://www.cisco.com/web/ordering/smart-software-manager/smart-

accounts.html

● Smart Licensing and Smart Account FAQ for partners, distributers and Customers:


2.5. Smart Online Tutorials

Live Training: Register for you or your customer at:

● https://communities.cisco.com/docs/DOC-56985

YouTube Training Videos: https://www.youtube.com/channel/UCABaWsiDScw_w6kvPcDIjHw

Training Videos and Demos:

● https://www.cisco.com/web/ordering/smart-software-manager/index.html

Customer and Partner Resources

● https://forums.cisco.com/OperationsExchange/s/Training-

Details?L1Category=Training&L2Category=CSE_End_Customer&L1CategoryPath=training

2.6. Smart Licensing Help

GLO Support: Fully supported by GLO 24x7. [email protected]

General Questions: [email protected]

Portal Issues: [email protected]

Migration Issues: [email protected]

Satellite Issues: [email protected]

3. Cisco Unified Communications Manager Orderable Parts

3.1. New and Expansion UCL Purchase for Unified Communications Manager 10.X,

11.X, 12.X

● There are no minimum quantities required when ordering UC Manager UCL licenses

● There are no ADD-ON license SKUs. Use the same SKUs for new and expansion purchases

● There is no TelePresence starter bundle

● There are no longer Node, Software Feature, Video Desktop, Public Space or Adjunct licenses

https://www.cisco.com/c/en/us/buy/smart-accounts/software-licensing.html

https://www.cisco.com/web/ordering/smart-software-manager/index.html


https://www.cisco.com/go/smartsatellite

https://www.cisco.com/web/ordering/smart-software-manager/smart-accounts.html

https://www.cisco.com/web/ordering/smart-software-manager/smart-accounts.html



https://www.youtube.com/channel/UCABaWsiDScw_w6kvPcDIjHw


https://forums.cisco.com/OperationsExchange/s/Training-Details?L1Category=Training&L2Category=CSE_End_Customer&L1CategoryPath=training

https://forums.cisco.com/OperationsExchange/s/Training-Details?L1Category=Training&L2Category=CSE_End_Customer&L1CategoryPath=training

mailto:[email protected]






● TelePresence Multi-screen and Single-screen licenses are combined into one TelePresence Room

License

● User licenses are versioned at the major version level and require an upgrade for each user license

● Cisco Prime Collaboration Standard is now included with each order. For deployments that require

advanced management, visit https://www.cisco.com/go/primecollaboration for detailed overview. For

ordering Cisco Prime Collaboration Ordering guide, visit

https://www.cisco.com/c/en/us/partners/tools/collaboration-ordering-guides.html

● Cisco Unified Communications Manager 10.x, 11.x and 12.x will NO longer ship the Prime Collaboration

Assurance Standard.

● Cisco Unified Communications Manager 10.x, 11.x and 12.x will continue to include Prime Collaboration

Provisioning Standard.

New and expansion UCL ordering.

Start with Top Level part number UCL-UCM-LIC-K9 or R-UCL-UCM-LIC-K9.

Select the appropriate number of licenses from Table 1.

Table 2. Unified Communications Manager User Connect License (UCL) options


Enhanced Plus User Options

LIC-UCM-10X-ENHP-A UC Manager-10.x Enh Plus Single User

LIC-UCM-11X-ENHP-A UC Manager-11.x Enh Plus Single User

LIC-UCM-12X-ENHP UC Manager-12.x Enh Plus Single User

Enhanced User Options

LIC-CUCM-10X-ENH-A UC Manager-10.x Enhanced Single User

LIC-CUCM-11X-ENH-A UC Manager-11.x Enhanced Single User

LIC-CUCM-12X-ENH UC Manager-12.x Enhanced Single User

Basic User Options

LIC-CUCM-10X-BAS-A UC Manager-10.x Basic Single User

LIC-CUCM-11X-BAS-A UC Manager-11.x Basic Single User

LIC-CUCM-12X-BAS UC Manager-12.x Basic Single User

Essential User Options

LIC-CUCM-10X-ESS-A UC Manager-10.x Essential User License User

LIC-CUCM-11X-ESS-A UC Manager-11.x Essential User License User

https://www.cisco.com/go/primecollaboration

https://www.cisco.com/c/en/us/partners/tools/collaboration-ordering-guides.html



LIC-CUCM-12X-ESS UC Manager-12.x Essential User License User

Video and TelePresence User Options

LIC-TP-10X-ROOM TelePresence Room Based Endpoint, Single or Multi-Screen



Selection of user options requires a selection of a software version

Note: Version 10.x software is end of sale. The add-on user options can be ordered without a selection

of software.

Select one required Call Control option (version) for Unified Communications Manager export restricted or

export unrestricted version (-XU). The export unrestricted (-XU) version supports fewer encryption capabilities

and is classified as US export unrestricted. Unrestricted releases are intended for customers for which U.S.

export and/or foreign import encryption regulations apply - (see

https://www.cisco.com/web/about/doing_business/legal/global_export_trade/general_export/index.html).

Once installed, unrestricted releases can NEVER be converted or upgraded to releases which support full

encryption capabilities.

Table 3. Required software options for Cisco Unified Communications Manager 11.X, 12.X

Product Number Description

CUCM-VERS-11.5 CUCM Software Version 11.5 Restricted

CUCM-VERS-11.5-XU CUCM Software Version 11.5 Unrestricted





Note: Selection of restricted CUCM Software Version 11.5 would provide an Encryption PAK for installing

on Cisco Prime License Manager managing this restricted SW. PLM with Encryption License will allow

restricted Cisco Unified Communications Manager 11.x version to turn on Mixed Mode.

If using multiple instances of PLM in the network, you must order “CUCM-PLM-ENC-K9=”. When ordering

“CUCM-PLM-ENC-K9=”, you must use the end customer’s information (e.g. name, address, etc.). The end

customer will receive a PAK (Product Activation Key) that, when installed on Cisco Prime License Manager

(PLM), PLM will allow restricted Cisco Unified Communications Manager 11.x or 10.x versions (-K9 versions) to

turn on Mixed Mode.

https://www.cisco.com/web/about/doing_business/legal/global_export_trade/general_export/index.html


For Unified Communications Manager 12.X, refer section “Export Compliance in Unified Communications

Manager 12.X”.

Emergency Responder options:

The United States Federal Communications Commission (FCC) adopted rules to help ensure people who call

911 from Multi Line Telephone Systems (MLTS) like Unified Communications Manager can reach 911 directly

and be quickly located by first responders. The FCC’s rules also impose requirements for transmitting

dispatchable location information and require a notification be sent to a central location in the organizations

when a 911 call is initiated.

Cisco Emergency Responder provides advanced emergency calling to Unified Communications Manager. It

assures that UCM will send emergency calls to the appropriate public safety answering point (PSAP) for the

caller's location, and that the PSAP can identify the caller's location and return the call if necessary. In addition,

the system automatically tracks and updates phone moves and changes. It provides local onsite notification

through several methods, including phone alert, web portal alert, email, and text alert. Deploying this capability

helps ensure compliance with FCC rules. Refer to the UCM Kari’s Law Compliance BDM and TDM presentation

and the frequently asked questions document for more information.

Selection of UCL user options mandate selection of Emergency Responder options for the selected software

version.

Note: Cisco Emergency Responder user licenses are required for all types of devices capable of placing

emergency calls, including wired IP phones, wireless IP phones, software telephony clients, and analog

gateway FXS ports.

Select Emergency Responder NEW/ADD-ON options for a quantity that is at least the sum total of the quantity

of UCL user options selected. You may select higher numbers as needed to support emergency calling from all

endpoints capable of making an emergency call.

Table 4. Emergency Responder options


ER12-USR-1 EMRGNCY RSPNDR USR LIC 1 PHN FOR NEW 12X SYSTEM



When placing orders in regions where FCC rules do not apply, a customer may select US FCC REGULATION

NOT APPLICABLE.

Table 5. U.S FCC Regulation Not Applicable option


ECRR-FCC-NA FCC Emergency Call Routing Regulations Not Apply

https://salesconnect.cisco.com/#/content-detail/46ebf47c-835a-4b81-abfd-23011ea00d98

https://www.cisco.com/c/dam/en/us/products/collateral/unified-communications/unified-communications-manager-callmanager/q-and-a-c67-743415.pdf


By selecting ECRR-FCC-NA you attest that your organization: (1) Has reviewed its legal obligations; and (2)

Does not require Cisco Emergency Responder to meet its legal obligations.

Jabber® options (optional)

If you selected an Enhanced or Enhanced Plus User Connect license, you may optionally select from the client

license options.

Table 6. Optional client options for Enhanced or Enhanced Plus UCL only


UCILYNC-CLNT-UCM UC Integration for Microsoft Lync License for UCM only

JABBER-DESKTOP Jabber for Desktop for PC and Mac

JAB-IPH-CLNT-UCM Jabber for iPhone UCM Only

JAB-ADR-CLNT-UCM Jabber for Android UCM Only

JABBER-TABLET Jabber for iPad and Android Tablet

VXME-USR Cisco VXME Users

JAB9-SDK-UCM Jabber 9.x for SDK UCM Only

JABBER-SDK Jabber Software Development Kit

Other client options

Table 7. Optional client options


JABBER-GUEST Jabber Guest Session

JABBER-IM-ADDON Jabber IM Add-on Option

Cisco Expressway options

Expressway™ Server options are auto-included in an order of Enhanced or Enhanced Plus or TP Room. Optional

Expressway licenses: Select the number of Rich Media Sessions (“LIC-EXP-RMS”) and Microsoft

Interoperability Option (“LIC-EXP-MSFT”) for Expressway Server.

Table 8. Options for Expressway


LIC-EXP-RMS Expressway Rich Media Session

LIC-EXP-MSFT Microsoft Interoperability Option


3.2. Software Upgrades

3.2.1. Upgrade to Unified Communications Manager 12.X

Migrating Unified Communications Manager 9.x, 10.x,11.x (PLM-based licenses) to UCM 12.X.

● Customers must create a Smart Account

● Customers with active SWSS need to first assign and convert an existing classic PAK or PLM to the

Smart Account and Virtual Account. A classic PAK or PLM can be assigned to a Smart Account and

Virtual Account through LRP (traditional licensing portal) at:

https://slexui.cloudapps.cisco.com/SWIFT/LicensingUI/Quickstart

● Customers with active SWSS will be able to convert classic licenses to smart entitlements through the

self-served CSSM Migration Portal at https://software.cisco.com/#SmartLicensing-LicenseConversion

or LRP (traditional licensing portal) at https://slexui.cloudapps.cisco.com/SWIFT/LicensingUI/Quickstart

● Two types of migration are supported:

◦ PAK-based - Migration can be done for already fulfilled, partially fulfilled, and unfulfilled PAKs

◦ Device-based - This can be used to convert the PLM-based licenses to smart entitlements

● Cisco Prime® License Manager is not available from 12.0 onwards. License management is through

Cisco Smart Software Manager (CSSM) or Cisco Smart Satellite

● After an upgrade, UCM will no longer be connected to the PLM server. Smart Licensing is enabled by

default in UCM 12.0 and 12.5 product versions to register with CSSM or Satellite

License procurement

● Smart Entitlements will be fulfilled to Customer Smart Account against the New/Upgrade Order

● Customers with active SWSS can convert their existing Licenses to equivalent Smart Entitlements

● Temporary Licenses can be requested while transitioning to CSSM

After software installation

● Immediately after install (fresh/upgrade), UCM 12.0 or 12.5 runs in Evaluation period for 90 days

● Evaluation period start only when UCM begins to consume licenses

● Register UCM 12.0 or 12.5 to CSSM or Satellite before Evaluation period expires

3.2.2. Software Upgrades for Customers with SWSS

For customers with active SWSS contracts, major version software upgrades may be ordered via the Product

Upgrade Tool (PUT) https://tools.cisco.com/gct/Upgrade/jsp/index.jsp.

● Order Software Version

● Order one of the following part numbers for the 11.X, 12.X software, available in PUT:


https://software.cisco.com/#SmartLicensing-LicenseConversion


https://tools.cisco.com/gct/Upgrade/jsp/index.jsp


Table 9. PUT ordering tool software upgrades with SWSS

Product Part Number Description

UCM-11.5-SW-K9= CUCM Software Version 11.5 for PUT Only

UCM-11.5-SW-K9-XU= CUCM Software Version 11.5 for PUT Only, Export Unrestricted

SME-11.5-K9-UPG= SW Upgrade to SME 11.5 for SWSS







CUCM-PLM-ENC-K9= UC Manager Additional PLM Encryption License

Note: Selection of restricted Cisco UCM Software Version 11.5 would provide an encryption PAK for

installing on Cisco Prime License Manager (PLM) that manages this restricted software. PLM with

Encryption License will allow restricted Cisco Unified Communications Manager 11.x versions to turn on

mixed mode.


“CUCM-PLM-ENC-K9=”, you must use the end customer’s information (name, address, etc.). The end

customer will receive a PAK (product activation key) that, when installed on Cisco PLM, PLM will allow

restricted Cisco Unified Communications Manager 11.x versions (-K9 versions) to turn on mixed mode.

Upgrades from Pre-9.X Versions

Before upgrading from 8.x or earlier, use LCU to plan the licensing requirements and raise a case with the GLO

team at https://mycase.cloudapps.cisco.com/case. Alternatively, if you have upgraded already, use the

PLM/ELM-based user license migration wizard to plan the licensing requirements and raise a case with GLO at

https://mycase.cloudapps.cisco.com/case.

License Count Utility process can be referenced at:

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/upgrade/uct/CUCM_BK_UCT_Admin_Guide/C

UCM_BK_UCT_Admin_Guide_chapter_01.html

https://mycase.cloudapps.cisco.com/case

https://mycase.cloudapps.cisco.com/case

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/upgrade/uct/CUCM_BK_UCT_Admin_Guide/CUCM_BK_UCT_Admin_Guide_chapter_01.html

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/upgrade/uct/CUCM_BK_UCT_Admin_Guide/CUCM_BK_UCT_Admin_Guide_chapter_01.html


Upgrades from Post-9.X Versions

Licensing type and hierarchy remain the same from 9.x to 12.x. The Classic license can be assigned to the

Customer Smart Account and Virtual Account and then converted to provide the equivalent quantity of Smart

Licenses. A self-service portal is available on the traditional licensing portal or at the Cisco Smart Licensing

website. The self-service conversion process with snapshots can be found at:

https://www.cisco.com/c/en/us/products/collateral/unified-communications/unified-communications-

system/solution- overview-c22-739960.html. The GLO may also assist with migration of Classic licenses to

Smart Licenses.

3.2.3. Software Upgrades for Customers Without SWSS

For customers with no active SWSS contracts, major version upgrades must be ordered along with SWSS.

● Use the following top level part number: UCL-UCM-UPG-K9

● Select user license upgrade options based on the upgrade path

● Select Software Version – Which Version Are You Migrating FROM?


UC-7.X-OR-EARLIER

UC-8.X

UC-9.X

UC-10.X

UC-11.X

● Select Software Version – Which Version Are You Migrating TO?








Note: Selection of restricted CUCM Software Version 11.5 would provide an Encryption PAK for installing

on Cisco Prime License Manager managing this restricted SW. PLM with Encryption License will allow

restricted Cisco Unified Communications Manager 11.x versions to turn on Mixed Mode.

https://www.cisco.com/c/en/us/products/collateral/unified-communications/unified-communications-system/solution-%20overview-c22-739960.html

https://www.cisco.com/c/en/us/products/collateral/unified-communications/unified-communications-system/solution-%20overview-c22-739960.html



“CUCM-PLM-ENC-K9=”, you must use the end customer’s information (e.g. name, address, etc.). The end

customer will receive a PAK (Product Activation Key) that, when installed on Cisco Prime License Manager

(PLM), PLM will allow restricted Cisco Unified Communications Manager 11.x versions (-K9 versions) to turn on

Mixed Mode.

3.2.3.1. User Upgrades from Pre-9.X Versions to 11.X, or 12.X

This is for major version User upgrades of pre 9.X licenses upgrading to 11.X or 12.X with the purchase of

SWSS for each user license.

● Select the top-level SKU: UCL-UCM-UPG-K9

● Select the UC Manager upgrade options (per user license) found under “Version Migration Options (8.x

and earlier to 11.x/12.x)”. Version migration options for pre-9.X versions cannot be combined with

Version Upgrade Options (11.X or 12.X) or Feature Upgrade Options. If this is required, then complete

one configuration line item for Version Migration Options and then create another line item for the

Version Upgrade Options and/or Feature Upgrade Options

Table 10. Version Migration Options (8.x and Earlier to 11.x Classic Licenses)


UPG-CUCM-ENHP-A Upgrade to UC Manager 11 Enhanced Plus

UPG-CUCM-USR-A Upgrade to UC Manager 11 Enhanced

UPG-CUCM-BASIC-A Upgrade to UC Manager 11 Basic

UPG-CUCM-ESS-USR-A Upgrade to UC Manager 11 Essential

UPG-TP-ROOM Upgrade to UC Manager 11 TelePresence Room based endpoint

Table 11. Version Migration Options (8.x and Earlier to 12.x Smart Entitlements)


UPG-CUCM-ENHP Migration to UC Manager 12 Enhanced Plus (Smart Entitlements)

UPG-CUCM-USR Migration to UC Manager 12 Enhanced (Smart Entitlements)

UPG-CUCM-BASIC Migration to UC Manager 12 Basic (Smart Entitlements)

UPG-CUCM-ESS-USR Upgrade to UC Manager 12 Essential

UPG-TP-ROOM-2 Upgrade to UC Manager 12 TelePresence Room based endpoint

● Select software version: 12.5 or 12.0 (when upgrading to 12.X) and 11.5(when upgrading to 11.X)

● Select Emergency Responder options:

The United States Federal Communications Commission (FCC) adopted rules to help ensure people who

call 911 from Multi Line Telephone Systems (MLTS) like Unified Communications Manager can reach 911

directly and be quickly located by first responders. Selection of UCL user options mandate selection of

Emergency Responder options for the selected software version.


Table 12. Emergency Responder options for versions 12 or 11


ER12-USR-1-UPG EMRGNCY RSPNDR USR LIC 1 PHN UPGD TO 12X




gateway FXS ports. Select Emergency Responder UPG options for a quantity that is at least the sum total of

the quantity of UCL user options selected or higher.

When placing orders in regions where FCC laws are not applicable, customers may waive the Emergency

Responder selection by choosing US FCC REGULATION NOT APPLICABLE.

Table 13. U.S. FCC Regulation Not Applicable option


ECRR-FCC-NA FCC Emergency Call Routing Regulations Do Not Apply


Does not require CER to meet its legal obligations.

● Select SWSS. SWSS will be added for all UCL and ER user licenses.

3.2.3.2. Upgrades from Versions 9.X to 11.X

For upgrades from 9.X to 11.X with the purchase of SWSS select the number and type of upgrade licenses

required under the Version Upgrade Options. Version Upgrade Options may be combined with Feature Upgrade

Options. It is required to have the exact number of FROM version licenses installed in order to fulfill the upgrade

license of FROM version 9.X TO version 11.X.

● Select the top level SKU: UCL-UCM-UPG-K9

● Select the version upgrade license per existing version 9.X license type to be upgraded:

Table 14. Version upgrade options (9.X to 11.X)


UP-UCM9TO11-ENHP-A Upg to UCM 11.x Enh Plus from 9.x

UPG-UCM9TO11-ENH-A Upg to UCM 11.x Enhanced from 9.x

UPG-UCM9TO11-BAS-A Upg to UCM 11.x Basic from 9.x

UPG-UCM9TO11-ESS-A Upg to UCM 11.x Essential from 9.x

UPG-TP-9TO11-ROOM Upg to UCM 11.x TP Room from 9.x

● Select Software Version 11.5

● Select Emergency Responder options






Table 15. Emergency Responder options for version 11







When placing orders in regions where FCC laws are not applicable, customers may waive the Emergency


Table 16. US FCC Regulation Not Applicable option





● If you are running Mixed Mode and more than one PLM, pick the UC Manager Additional PLM Encryption

License (CUCM-PLM-ENC-K9=)

● Select SWSS for all UCL and ER users added

3.2.3.3. Upgrades from versions 9.X to 12.X




license of FROM version 9.X TO version 12.X. Also please note that the upgrades to 12.X and beyond are all

Smart Entitlements only.



Table 17. Version Upgrade Options (9.X to 12.X)


UP-UCM9TO12-ENHP Upg to UCM 12.x Enh Plus from 9.x (Smart Entitlements)

UPG-UCM9TO12-ENH Upg to UCM 12.x Enhanced from 9.x (Smart Entitlements)

UPG-UCM9TO12-BAS Upg to UCM 12.x Basic from 9.x (Smart Entitlements)



UPG-UCM9TO12-ESS Upg to UCM 12.x Essential from 9.x (Smart Entitlements)

UPG-TP-9TO12-ROOM Upg to UCM 12.x TP Room from 9.x (Smart Entitlements)

● Select Software Version 12.5 or 12.0

● Select Emergency Responder options





Table 18. Emergency Responder options for upgrade to v12







When placing orders in regions where FCC laws are not applicable customers may waive the Emergency


Table 19. US FCC Regulation Not Applicable option



By selecting ECRR-FCC-NA you attest your organization: (1) Has reviewed its legal obligations; and (2)


● Select SWSS

● Associate the order with a Customer Smart Account or Partner Holding Smart Account





license of FROM version 10.X TO version 11.X.






UPG-UCM1011-ENHP-A Upg to UCM 11.x Enh Plus from 10.x

UPG-UCM1011-ENH-A Upg to UCM 11.x Enhanced from 10.x

UPG-UCM1011-BAS-A Upg to UCM 11.x Basic from 10.x

UPG-UCM1011-ESS-A Upg to UCM 11.x Essential from 10.x

UPG-TP-10TO11-ROOM Upg to UCM 11.x TP Room from 10.x

● Select Software Version 11.5













When placing an order in regions where FCC laws are not applicable, a customer may waive the Emergency






Does not require Cisco Emergency Responder to meet its legal obligations.

● If you are running Mixed Mode and more than one PLM, pick the UC Manager Additional PLM Encryption

License (CUCM-PLM-ENC-K9=)

● Select SWSS







Smart Entitlements only. Customer should have a Smart Account created.

● Select the top-level SKU: UCL-UCM-UPG-K9




UPG-UCM1012-ENHP Upg to UCM 12.x Enh Plus from 9.x (Smart Entitlements)

UPG-UCM1012-ENH Upg to UCM 12.x Enhanced from 9.x (Smart Entitlements)

UPG-UCM1012-BAS Upg to UCM 12.x Basic from 9.x (Smart Entitlements)

UPG-UCM1012-ESS Upg to UCM 12.x Essential from 9.x (Smart Entitlements)

UPG-TP-10TO12-ROOM Upg to UCM 12.x TP Room from 9.x (Smart Entitlements)














When ordering in regions where FCC laws are not applicable, customers may waive the Emergency








● Associate the order with Customer Smart Account or Partner Holding Smart Account

● Select SWSS






Smart Entitlements only. Customer should have a Smart Account created.





UP-UCM1112-ENHP Upg to UCM 12.x Enh Plus from 11.x (Smart Entitlements)

UPG-UCM1112-ENH Upg to UCM 12.x Enhanced from 11.x (Smart Entitlements)

UPG-UCM1112-BAS Upg to UCM 12.x Basic from 11.x (Smart Entitlements)

UPG-UCM1112-ESS Upg to UCM 12.x Essential from 11.x (Smart Entitlements)

UPG-TP-1112-ROOM Upg to UCM 12.x TP Room from 11.x (Smart Entitlements)






















● Associate the order with Customer Smart Account or Partner Holding Smart Account

● Select SWSS

3.3. Feature Upgrades

A customer on an existing version 10.X or higher system can upgrade their user licenses to a higher level

license through a feature upgrade license. In order to upgrade to the new feature user license, an existing

license of the FROM version and feature type must be installed in order to fulfill the upgrade license to the TO

license type. The feature upgrade licenses for UCL are only for the same version. For example, upgrading a

version 11.X Enhanced UCL license to a version 11.X Enhanced Plus UCL license.


The feature license upgrade SKUs are as follows:

Table 29. Feature upgrade options


Version 10.X Feature Upgrade to Enhanced Plus UCL

MIG-10X-ENHTOENHP Migration from 10X Enhanced to Enhanced Plus

MIG-10X-BASTOENHP Migration from 10X Basic to Enhanced Plus

MIG-10X-ESSTOENHP Migration from 10X Essential to Enhanced Plus

Feature Upgrade to Enhanced UCL

MIG-10X-BASTOENH Migration from 10X Basic to Enhanced

MIG-10X-ESSTOENH Migration from 10X Essential to Enhanced

Feature Upgrade to Basic UCL

MIG-10X-ESSTOBAS Migration from 10X Essential to Basic

Version 11.X Feature Upgrade to Enhanced Plus UCL











Version 12.0 Feature Upgrade to Enhanced Plus UCL









The feature upgrades are for upgrading from one license to a higher level feature type of license versus a

software version upgrade.






Table 30. Emergency Responder options for versions 12 or 11
















● Select the software version depending on the current running software version

Table 32. Unified Communications Manager software version part numbers








3.4. LAB and NFR Systems

Unified Communications Manager Not for Resale (NFR) is available only for Cisco Unified Communications

specialized partners or learning partners for demonstration and lab purposes.

Unified Communications Manager NFR only software is available as follows:

Table 33. NFR systems


CM11.5-K9-NFR SW CM/SME 11.5 Not for Resale, 20 CUWL PRO, 5 TP Room, 100 CER User

CM12.0-K9-NFR SW CM/SME 12.0 Not for Resale, 20 CUWL, 5 TP Room, 100 CER

CM12.5-K9-NFR SW CM/SME 12.5 Not for Resale, 20 CUWL, 5 TP Room, 100 CER


Unified Communications Manager LAB systems are available for customers for non-production use for 9.X,

10.X and 11.X as follows:

Table 34. LAB systems


CM11.5-K9-LAB SW CM/SME 11.5 Lab Only, 20 CUWL PRO, 5 TP Room, 50 CER



Note:

● CM LAB/NFR includes IM&P Server Software but does not include CCX promo

● CM LAB/NFR includes CUCM CUWL STD, CUC CUWL STD, TP ROOM and CER User licenses

● LAB/NFR licenses are not eligible for upgrade

● Additional licenses may be purchased for the LAB/NFR systems, however, the LAB/NFR licenses cannot

be converted to production licenses

● Compatible/approved hardware must be purchased separately

3.5. Collaboration 11.5 and above Partner Bundle Offer

● The Collaboration 11.5 Partner Bundle Offer combines Unified Communications applications with

Collaboration System Release applications into a not-for-resale partner offer. It is available at:

https://ciscosoftware.mediuscorp.com/collaboration/partner-demo-lab-and-training-bundle-11-x-

includes-cisco-software-support-services-swss-for-one-year-nfr-r-csr11-x-k9-dlt

● Collaboration 12.5 Partner Bundle offer is available at:

https://ciscosoftware.mediuscorp.com/collaboration/partner-demo-lab-and-training-bundle-12-x-nfr-

r-csr12-x-k9-nfr

4. Servers and Appliances (BE6000, BE7000, UC on Cisco UCS TRC)

This ordering guide assumes you have already performed application sizing and determined required hardware

specifications and quantities, for example, via use of the Cisco Quick Pricing Tool, Collaboration Sizing Tool,

Virtual Machine Placement Tool, or QuoteCollab.

A server for a new deployment of Cisco Collaboration has two elements: the server hardware and the required

virtualization software license.

New deployments have the following server hardware options:

1. One of the packaged collaboration solutions or appliances in the Cisco Business Edition family. For

Cisco Business Edition 6000M or 6000H, see the ordering guide for Business Edition 6000 (BE6000)

in Partner Resources or Sales Resources at https://www.cisco.com/go/be6000 or

https://www.cisco.com/go/collaborationordering. Note: The Business Edition 6000S solution is no

longer sold.

https://ciscosoftware.mediuscorp.com/collaboration/partner-demo-lab-and-training-bundle-11-x-includes-cisco-software-support-services-swss-for-one-year-nfr-r-csr11-x-k9-dlt

https://ciscosoftware.mediuscorp.com/collaboration/partner-demo-lab-and-training-bundle-11-x-includes-cisco-software-support-services-swss-for-one-year-nfr-r-csr11-x-k9-dlt

https://ciscosoftware.mediuscorp.com/collaboration/partner-demo-lab-and-training-bundle-12-x-nfr-r-csr12-x-k9-nfr

https://ciscosoftware.mediuscorp.com/collaboration/partner-demo-lab-and-training-bundle-12-x-nfr-r-csr12-x-k9-nfr

https://www.cisco.com/go/qpt

https://www.cisco.com/go/vmpt

https://www.cisco.com/go/quotecollab

https://www.cisco.com/go/be6000

https://www.cisco.com/go/collaborationordering


For Cisco Business Edition 7000M or 7000H, see the ordering guide for Business Edition 7000 (BE7000) in

Partner Resources or Sales Resources at https://www.cisco.com/go/be7000 or

https://www.cisco.com/go/collaborationordering.

2. A UC on Cisco UCS Tested Reference Configuration (TRC), quoted via either:

● HyperFlex™ M5 TRC bundle HX-UC-C2X0M5-TRC1

● The a-la-carte part numbers at

https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/uc_system/virtualization/collaboration-

virtualization-hardware.html#tr

● A server hardware bundle (usually a BE6000 or BE7000 server hardware SKU)

3. Specs-based hardware (either UC on Cisco UCS or a third-party server)

● See the Cisco support policy at https://www.cisco.com/go/virtualized-collaboration, then work with

either the Cisco data center account team or the third-party server vendor for SKUs. The Collaboration

VM Placement Tool at https://www.cisco.com/go/vmpt can help with determining physical server count

and raw hardware specifications, but a server team will need to convert these into orderable server part

numbers.

New deployments have the following virtualization software options, depending on which hardware option is

being used:

https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/uc_system/virtualization/virtualization-software-

requirements.html#software_requirements.

4.1. New Purchase

If you are using a Business Edition appliance or a UC on Cisco UCS or HyperFlex TRC, order server SKUs,

outlined in Table 18. If you are using specifications-based Cisco UCS or specifications-based third-party server

hardware, work with your data center account team or third-party server hardware vendor.

For more information on Business Edition 6000M or 6000H appliance SKUs, see the ordering guide for Business

Edition 6000 in Partner Resources or Sales Resources at https://www.cisco.com/go/be6000 or


For more information on Business Edition 7000M or 7000H appliance SKUs, see the ordering guide for Business

Edition 7000 in Partner Resources or Sales Resources at https://www.cisco.com/go/be7000 or


Note: End-of-sale and older-generation Cisco UCS servers are not shown in Table 18. If information on older

servers is required, see:

https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/uc_system/virtualization/collaboration-

virtualization-hardware.html#eosTRC.

All of the servers in Table 18 are mapped to Cisco SMARTnet™ services.



https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/uc_system/virtualization/collaboration-virtualization-hardware.html#tr

https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/uc_system/virtualization/collaboration-virtualization-hardware.html#tr

https://www.cisco.com/go/virtualized-collaboration

https://www.cisco.com/go/vmpt

https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/uc_system/virtualization/virtualization-software-requirements.html#software_requirements

https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/uc_system/virtualization/virtualization-software-requirements.html#software_requirements





https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/uc_system/virtualization/collaboration-virtualization-hardware.html#eosTRC

https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/uc_system/virtualization/collaboration-virtualization-hardware.html#eosTRC


Table 35. Business Edition Server SKUs

Business Edition appliance

Equivalent UC on Cisco UCS TRC

Appliance or Server Bundle SKU

Link to equivalent ala- carte SKUs

BE6000M (M5)

Small TRC Cisco UCS C220 M5SX TRC1

BE6M-M5-K9= BE6M-M5-XU=

https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/uc_system/virtualization/collaboration-virtualization-hardware.html#bomC220M5SXTRC1

BE6000H (M5)

Small Plus TRC Cisco UCS C220 M5SX TRC2

BE6H-M5-K9= BE6H-M5-XU=


BE7000M (M5)

Medium TRC

Cisco UCS C240 M5SX TRC1

BE7M-M5-K9 BE7M-M5-XU


BE7000H (M5)

Large TRC

Cisco UCS C240 M5SXTRC2

BE7H-M5-K9 BE7H-M5-XU


N/A Large HyperFlex TRC HX220c M5SX TRC#1

HX-UC-C2X0M5-TRC1 https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/uc_system/virtualization/collaboration-virtualization-hardware.html#bomHX220c-M5SX-TRC1

Order required virtualization software

● Options are summarized for customers at

https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/uc_system/virtualization/virtualization-

software-requirements.html#license_comparison-shipping

● If you are using a Business Edition 6000 or Business Edition 7000 appliance and want to use

● Collaboration embedded virtualization software license, follow instructions in the Business Edition

ordering guides at either https://www.cisco.com/go/be6000 or https://www.cisco.com/go/be7000 or

https://www.cisco.com/go/collaborationordering to quote the licenses and support

● If you are using a different Cisco UCS Server (Tested Reference Configuration or Specs-based UC on

Cisco UCS), see you Data Center pre-sales team for quote options for VMware vSphere ESXi

virtualization software licenses and support

● If you are using any other virtualization software option, please work with your Data Center account team

and VMware













https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/uc_system/virtualization/collaboration-virtualization-hardware.html#bomHX220c-M5SX-TRC1




https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/uc_system/virtualization/virtualization-software-requirements.html#license_comparison-shipping

https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/uc_system/virtualization/virtualization-software-requirements.html#license_comparison-shipping





5. Cisco Emergency Responder

The United States Federal Communications Commission (FCC) adopted rules to help ensure people who call

911 from Multi Line Telephone Systems (MLTS) like Unified Communications Manager can reach 911 directly

and be quickly located by first responders. The FCC’s rules also impose requirements for transmitting

dispatchable location information and require a notification be sent to a central location in the organization when

a 911 call is initiated.

Cisco Emergency Responder provides advanced emergency calling to Unified Communications Manager. It

assures that UCM will send emergency calls to the appropriate Public Safety Answering Point (PSAP) for the

caller's location, and that the PSAP can identify the caller's location and return the call if necessary. In addition,

the system automatically tracks and updates phone moves and changes. It provides local onsite notification

through several methods, including phone alert, web portal alert, email, and text alert. Deploying this capability

helps ensure compliance with FCC rules.

Refer to the UCM Kari’s Law Compliance BDM and TDM presentation

(https://salesconnect.cisco.com/#/content-detail/46ebf47c-835a-4b81-abfd-23011ea00d98) and the

frequently asked questions document (https://www.cisco.com/c/dam/en/us/products/collateral/unified-

communications/unified-communications-manager-callmanager/q-and-a-c67-743415.pdf) for more

information.

Cisco Emergency Responder server software and user licenses are ordered together as part of a configurable

product part number. Cisco Emergency Responder is priced according to the number of devices supported (as

user licenses); there is no additional price for Cisco Emergency Responder server software.

The top-level SKU for Cisco Emergency Responder is EMRGNCY-RSPNDR and it can be used to order

electronic software delivery.

From version 12.0 onward Cisco Emergency Responder licenses are managed through Cisco Smart Software

Manager or SSM On-Premises (Satellite). Cisco Emergency Responder 12.0 SKUs are Smart SKUs

(distinguished by the SA icon) and fulfill smart entitlements to the customer’s Smart Account. Customer or

partner is required to associate a customer or partner holding Smart Account when placing an order in Cisco

Commerce Workspace (CCW).

For versions 10.X and 11.X, Cisco Prime License Manager manages user licenses for all Cisco Emergency

Responder servers. One Cisco Emergency Responder user license corresponds to one device.

Cisco Emergency Responder user licenses are required for all types of devices capable of placing emergency

calls, including wired IP phones, wireless IP phones, software telephony clients, and analog gateway FXS ports.

Cisco Emergency Responder user licenses are shared by both Cisco Emergency Responder servers in a

redundant pair.

Cisco Emergency Responder options can be selected as part of UCL (UCL-UCM-LIC-K9 or UCL-UCM-UPG-

K9) or UWL or BE6000 (R-CBE6-K9).

It may be ordered standalone as shown in section 5.1.






5.1. New purchase of Cisco Emergency Responder Version 12.X

Start with the top-Level part number EMRGNCY-RSPNDR (electronic delivery). Select ER-NEW-OR-ADDON.

Add the required number of Cisco Emergency Responder user licenses using product number ER12-USR-1.

Add Cisco Emergency Responder 12.5 OR 12.0 software using product number: ER12.5-SW-K9 OR ER12.0-

SW-K9.

Associate the order with Customer Smart Account or Partner Holding Smart Account.

EXAMPLE: To order a new Cisco Emergency Responder 12.X system with 1000 user licenses and redundant

software servers, order the following product part numbers and quantities:

Table 36. Cisco Emergency Responder example (new version 11.X purchase)

Product number Description Quantity

EMRGNCY-RSPNDR Cisco Emergency Responder Top Level 1

ER-NEW-OR-ADDON New Order or Additional Users NA

ER12-USR-1 Emergency Responder 1 User License New for 12.0 System 1000

ER12.5-SW-K9 Cisco Emergency Responder 12.5 Server Software New 1


5.2. New Purchase of Cisco Emergency Responder Version 11.5

Start with the Top-Level part number EMRGNCY-RSPNDR (electronic delivery). Select ER-NEW-OR-ADDON.


Add Cisco Emergency Responder 11.5 software using product number: ER11.5-SW-K9.

EXAMPLE: To order a new Cisco Emergency Responder 11.5 system with 1000 user licenses and redundant

software servers, order the following product part numbers and quantities:

Table 37. Cisco Emergency Responder example (New version 11.5 purchase)




ER11-USR-1 Emergency Responder 1 User License New for 11.X System 1000



5.3. Add-on purchase of Cisco Emergency Responder Version 10.X

Emergency Responder 10.X software is end of sale. Add-on user licenses for 10.X can be ordered without the

selection of the ER10.X software option. Start with the top-Level part number, EMRGNCY-RSPNDR (electronic

delivery). Select ER-NEW-OR-ADDON.


EXAMPLE: To order additional 1000 user licenses for Cisco Emergency Responder 10.X, order the product part

numbers and quantities shown in Table 38.

Table 38. Cisco Emergency Responder example (add-on 10.0 purchase)




ER10-USR-1 Emergency Responder 1 User License New for 10.x System 1000

5.4. Upgrades to Cisco Emergency Responder 12.X

5.4.1. Upgrades with SWSS

Customers with active SWSS should use the Product Upgrade Tool (PUT) at

https://tools.cisco.com/gct/Upgrade/jsp/index.jsp to order Cisco Emergency Responder Software 12.5 OR

12.0 server software.

Cisco Emergency Responder 12.X onward is managed through Smart Licensing. Refer to Smart Licensing

details on cisco.com at https://www.cisco.com/c/en/us/products/collateral/unified-communications/unified-

communications-system/solution-overview-c22-739960.html. Classic Emergency Responder user licenses can

be converted to Smart Licenses (in version 12) through our self-service portal at the traditional license

registration portal (at https://slexui.cloudapps.cisco.com/SWIFT/LicensingUI/Quickstart) or via the Cisco Smart

Software Manager Migration portal

(https://software.cisco.com/software/csws/ws/platform/home?locale=en_US#module/SmartLicensing). Cisco

Emergency Responder 12.0 is supported on Cisco Unified Computing System™ (Cisco UCS®) and other virtual

platforms only.

Direct upgrades to Cisco Emergency Responder 12.5 or 12.0 are supported only from Cisco Emergency

Responder 9.0 or Cisco Emergency Responder 10.0 or Cisco Emergency Responder 10.5 or Cisco Emergency

Responder 11.0 or Cisco Emergency Responder 11.5. All existing installation on MCS should be migrated to

Cisco UCS before upgrading to Cisco Emergency Responder 12.X.

Table 39. Cisco Emergency Responder 12.5 or 12.0 product part numbers for upgrades with SWSS


ER12.5-SW-UXX-K9= Cisco Emergency Responder 12.5 Server Software Upgrade 7.X or 8.0 for PUT Only

ER12.5-SW-UYY-K9= Cisco Emergency Responder 12.5 Server Software Upgrade 8.5 or 8.6 or 8.7 or 9.0 for PUT Only


https://www.cisco.com/c/en/us/products/collateral/unified-communications/unified-communications-system/solution-overview-c22-739960.html



https://software.cisco.com/software/csws/ws/platform/home?locale=en_US#module/SmartLicensing



ER12.5-SW-UZZ-K9= Cisco Emergency Responder 12.5 Server Software Upgrade 10.X 11.X for PUT Only



ER12.0-SW-UZZ-K9= Cisco Emergency Responder 12.0 Server Software Upgrade 10.X 11.X for PUT Only

5.4.2. Upgrades without SWSS

Customers not adding SWSS and upgrading to Cisco Emergency Responder 12.5 or 12.0 may order the

desired quantity of Cisco Emergency Responder 12.X user license upgrades and Cisco Emergency Responder

12.5 or 12.0 server software from Table 40.

Table 40. Cisco Emergency Responder 12.X product part numbers for upgrades


EMRGNCY-RSPNDR Cisco Emergency Responder Top Level (electronic delivery)

ER-7.X-OR-EARLIER Select when upgrading from Cisco Emergency Responder 7.X or earlier

ER-8.X Select when upgrading from Cisco Emergency Responder 8.X




ER12-USR-1-UPG Cisco Emergency Responder 12.0 1 User License Upgrade from 9.x or earlier

ER12-USR-1-UPG-ZZ Cisco Emergency Responder 12.0 1 User License Upgrade from 10.X or 11.X

ER12.5-SW-UXX-K9 Cisco Emergency Responder 12.5 Server Software Upgrade 7.X or 8.0

ER12.5-SW-UYY-K9 Cisco Emergency Responder 12.5 Server Software Upgrade 8.5 or 8.6 or 8.7 or 9.0

ER12.5-SW-UZZ-K9 Cisco Emergency Responder 12.5 Server Software Upgrade 10.X 11.X



ER12.0-SW-UZZ-K9 Cisco Emergency Responder 12.0 Server Software Upgrade 10.X 11.X


5.5. Upgrades to Cisco Emergency Responder 11.5

5.5.1. Upgrades with SWSS

Customers with SWSS should use the Product Upgrade Tool (PUT) at

https://tools.cisco.com/gct/Upgrade/jsp/index.jsp to order Cisco Emergency Responder 11.5 server software

from 26.

Cisco Emergency Responder 11.X user licenses are classic PAK-based. Customers with active SWSS must

contact the GLO at [email protected] with their SWSS and PUT order, and request a conversion of their

classic version to v11 user licenses.

Cisco Emergency Responder 11.5 is supported on Cisco Unified Computing System and other virtual platforms

only.

Direct upgrades to Cisco Emergency Responder 11.5 are supported only from Cisco Emergency Responder 8.5

or Cisco Emergency Responder 8.6 or Cisco Emergency Responder 8.7 or Cisco Emergency Responder 9.0(1)

or Cisco Emergency Responder 9.0(2) or Cisco Emergency Responder 10.0(1) or Cisco Emergency Responder

10.0(2) or Cisco Emergency Responder 10.5(1). All existing installation on MCS should be migrated to Cisco

UCS before upgrading to Cisco Emergency Responder 11.5. Upgrade from Cisco Emergency Responder 8.5 or

Cisco Emergency Responder 8.6 requires the installation of a Refresh Upgrade Cisco Options Package (COP)

before you upgrade to Cisco Emergency Responder 11.5.

Table 41. Cisco Emergency Responder 11.5 product part numbers for upgrades with SWSS




ER11.5-SW-U10-K9= Cisco Emergency Responder 11.5 Server Software Upgrade 10.X for PUT Only

5.5.2. Upgrades without SWSS

Customers not adding SWSS and upgrading to Cisco Emergency Responder 11.5 may order the desired

quantity of Cisco Emergency Responder 11 user license upgrades and Cisco Emergency Responder 11.5 server

software from Table 42.

Table 42. Cisco Emergency Responder 11.5 product part numbers for upgrades without Cisco Software Support Services

SWSS)


EMRGNCY-RSPNDR Cisco Emergency Responder Top Level (electronic delivery)

ER-7.X-OR-EARLIER Select when upgrading from Cisco Emergency Responder 7.X or earlier








ER11-USR-1-UPG Cisco Emergency Responder 11.X 1 User License Upgrade from 9.x or earlier

ER11-USR-1-UPG-10 Cisco Emergency Responder 11.X 1 User License Upgrade from 10.X



ER11.5-SW-U10-K9 Cisco Emergency Responder 11.5 Server Software Upgrade 10.X

6. Cisco Unified Attendant Consoles

Cisco Unified Attendant Consoles give corporate operators and receptionists the tools they need to handle

incoming calls efficiently and professionally. Built-in call controls, searchable corporate directory and user-

created contacts, and live view of contact availability help users connect callers with the right people quickly

and easily.

The Cisco Unified Attendant Console portfolio consists of two products: Cisco Unified Attendant Console

Standard and Cisco Unified Attendant Console Advanced. To learn which product is right for your organization,

please visit the main product page at https://www.cisco.com/go/cuac.

Cisco Unified Attendant Console Advanced and Standard version 12.x are compatible with Cisco Unified

Communications Manager versions 10.0(1) through 12.x.

6.1. New Purchase of Version 12.x

The steps for ordering Cisco Unified Attendant Consoles version 12.x are as follows:

● In CCW, start with the top-level product number L-CUAC12X, then Select Options

Select the product you would like to configure.

Select the quantity of licenses for the product.

For Cisco Unified Attendant Console Standard:

● Each installation of the software requires a license

For Cisco Unified Attendant Console Advanced:

● License quantity should equal the number of users that need to use the system concurrently

● Cisco Unified Attendant Console Advanced also offers an optional High Availability (HA) license.

Purchase a quantity of 1 HA license for each Cisco Unified Attendant Console Advanced server you wish

to make redundant

https://www.cisco.com/go/cuac


Select the desired SWSS contract duration.

Table 43 contains the product numbers for the Cisco Unified Attendant Consoles version 12.x configurations for

electronic delivery.

Table 43. Configuration for Cisco Unified Attendant Consoles with Electronic Delivery: L-CUAC12X

Top-level product number: L-CUAC12X

Product Description Product number

Cisco Unified Attendant Console Advanced

Cisco Unified Attendant Console Advanced 12.x - 1 Lic L-CUAC12X-ADV

Cisco Unified Attendant Console Advanced 12.x Server HA L-CUAC12X-ADV-HA

Cisco Unified Attendant Console Standard

Cisco Unified Attendant Console Standard 12.x - 1 Lic L-CUAC12X-STND

6.2. Additional User Licenses (Add-Ons)

Additional user licenses may be added to an existing Cisco Unified Attendant Console system at any time. The

same configuration and product numbers that are used for new systems are used for additional user licenses.

6.3. Upgrades

6.3.1. With SWSS

Upgrading to Cisco Unified Attendant Console Advanced version 12.x

Cisco Unified Attendant Console Business Edition, Enterprise Edition, Premium Edition, and Advanced

customers with an active SWSS contract who wish to upgrade to Cisco Unified Attendant Console Advanced

version 12.x should use the Product Upgrade Tool (PUT) at https://tools.cisco.com/gct/Upgrade/jsp/index.jsp

to order the license activation code.

Upgrading to Cisco Unified Attendant Console Standard version 12.x

Cisco Unified Attendant Console Department Edition and Standard customers with an active SWSS contract

who wish to upgrade to Cisco Unified Attendant Console Standard version 12.x should use the Product

Upgrade Tool (PUT) at https://tools.cisco.com/gct/Upgrade/jsp/index.jsp to order the license activation codes.

6.3.2. Without SWSS (A la Carte Upgrades)

Upgrading to Cisco Unified Attendant Console Advanced version 12.x

Cisco Unified Attendant Console Business Edition, Enterprise Edition, Premium Edition or Advanced customers

who do not have an active SWSS contract but wish to upgrade to Cisco Unified Attendant Console Advanced

version 12.x may do so by ordering the product number L-CUAC12ADV-U-AC=, where quantity ordered equals

the number of users that need to be upgraded.




Table 44. Cisco Unified Attendant Console a la carte upgrade product numbers (electronic delivery)

Product A la carte upgrade product number

Cisco Unified Attendant Console Advanced L-CUAC12ADV-U-AC=

Cisco Unified Attendant Console Premium Edition L-CUAC12ADV-U-AC=

Cisco Unified Attendant Console Enterprise Edition L-CUAC12ADV-U-AC=

Cisco Unified Attendant Console Business Edition L-CUAC12ADV-U-AC=

Upgrading to Cisco Unified Attendant Console Standard version 12.x

Cisco Unified Attendant Console Standard customers who do not have an active SWSS contract but wish to

upgrade to Cisco Unified Attendant Console Standard version 12.x may do so by ordering the product number

L- CUAC12ST-U-AC=, where quantity ordered equals the number of users that need to be upgraded.

Note: Cisco Unified Attendant Console Department Edition customers without an active SWSS contract

who wish to migrate to Cisco Unified Attendant Console Standard must order full product licenses using

the L- CUAC12X configuration.

6.4. Migrations

Migrations from one Cisco Unified Attendant Console product to another are not available.

6.5. Demonstration Software

Both Cisco Unified Attendant Console products are available to download from https://www.cisco.com/go/ac.

Once the software is installed, you may visit the same website to register for a free, fully-functioning 60-day

evaluation license.

Note: If a permanent license is not applied to the Cisco Unified Attendant Console product before the 60-

day evaluation license expires, the Cisco Unified Attendant Console system will stop working. All of the

configuration settings will be retained, but the system will no longer function. It is not possible to extend

the 60-day evaluation license.

7. Cisco Unified Communications Manager Session Management Edition

Cisco Unified Communications Manager Session Management Edition builds on the extensible Cisco Unified

Communications Manager to deliver functions for centralized call-control routing, application integration, and

policy. New purchases, add-ons, and upgrades of Cisco Unified Communications Manager Session

Management Edition 10.X/11.X/12.X are all available under the same top-level part number SME-SESSION-

LIC. Session Management Edition licensing is based upon base UC Manager licensing with the edition of

session licenses.

For 10.X/11.X/12.X SME systems – no software or node licenses are required, and session licenses are issued

as RTU certificates (paper licenses). An SME 10.X/11.X/12.X does not require physically installed licenses.

An SME 10.X/11.X is required to be managed by a registered Cisco Prime License Manager (Cisco PLM). This

can be done by one of the following:

https://www.cisco.com/go/ac


1. A customer can add an SME system to their product inventory for an PLM already registered for the

customer’s existing CUCM or CUC systems.

OR

2. A customer can request to register a separate PLM – only for their registered SME. This is done by

contacting [email protected] and requesting licenses to register their SME P LM.

A nominal amount of UCL Essential licenses will be issued in order to register a separate PLM used only for

SME.

SME 12.X is required to be managed by Cisco Smart Software Manager or Cisco Smart Software Manager

Satellite. This can be done by one of the following:

1. Register SME to a Smart Account/Virtual Account of Cisco Unified Communications Manager. SME

doesn’t consume any user licenses. For registration, any of the deployment methods similar to UCM

can be used to register the SME system. Find more details on Smart Licensing Deployment models

here. SME doesn’t consume any user licenses.

2. Register SME to a separate Smart Account and Virtual Account. A minimal set of licenses can be

transferred to this Smart Account/Virtual Account. The customer may request a minimum quantity of

10 Essential Licenses for this Smart Account/Virtual Account through GLO at [email protected].

The SME system doesn’t consume any user Licenses.

Note: The SME registered in Specific License Reservation (SLR) requires a minimum set of licenses

reserved in CSSM while generating an SLR authorization code. The SLR process is similar to UCM.

7.1. New Purchases and Add-ons

● Start with the top-level part number, SME-SESSION-LIC Add (Session) Licenses.

Click Select Options and highlight License. Add the appropriate number of sessions. The number of sessions

is the number of concurrent calls that will be supported through the Cisco Unified Communications Manager

Session Management Edition system.

Table 45. Cisco Unified Communications Manager SME Session licenses


LIC-SME-SESSION 1 SME Session License per Concurrent Call

● Select Call Control Option

For versions 11.X/12.X select Qty 1. There are no node licenses.

Table 46. Call Control options

Product number Description Number of nodes

SME-VERS-11.0 Unified CM Session Management Edition 11.0 Software

1 (node license not needed in 11.0)







Product number Description Number of nodes





Order SWSS. Add the appropriate SWSS options per session.

Additional sessions after the initial purchase can be ordered under the top-level part, SME-SESS-LIC-ADD.

7.3. Upgrades and Migrations

For customers with no active SWSS contracts, major version upgrades must be ordered as an upgrade with

SWSS.

● Start with the top level, SME-SESSION-LIC

Select Migration to SWSS under Migrations Options, OR Upgrade without SWSS under Ala-Carte Upgrade

Options.

Table 47. Enter the quantity of session license upgrades per session license


Migration options

MIG-SME-SESSION SME SESSION Upgrade - 1 Session – with SWSS

A la carte upgrade options

LIC-SME-SESS-UPG SME SESSION Upgrade - 1 Session – ala-carte

Order SWSS. Mandatory for MIG-SME-SESSION, optional for LIC-SME-SESS-UPG.

8. EOS Notices for Unified Communications Manager, Session Management

Edition and Cisco Emergency Responder Releases

● End-of-Sale and End-of-Life Announcement for the Cisco Unified Communications Manager and

Session Management Edition Software 12.0 17/Feb/2020

● End-of-Sale and End-of-Life Announcement for the Cisco Emergency Responder 12.0 17/Feb/2020


Session Management Edition 10.X 03/Jan/2019

● End-of-Sale and End-of-Life Announcement for the Cisco Emergency Responder 10.X 03/Jan/2019

● End-of-Sale and End-of-Life Announcement for the Cisco Unified Communications Manager 9.X ADD-

ON User Licenses and Feature Migration 01/Aug/2017

● End-of-Sale and End-of-Life Announcement for the Cisco Emergency Responder 9.0 Add-on User

Licenses 01/Aug/2017

https://www.cisco.com/c/en/us/products/collateral/unified-communications/unified-communications-manager-callmanager/eos-eol-notice-c51-743485.html


https://www.cisco.com/c/en/us/products/collateral/unified-communications/emergency-responder/eos-eol-notice-c51-743484.html










Session Management Edition Software 11.0 31/Jan/2017

● End-of-Sale and End-of-Life Announcement for the Cisco Emergency Responder 11.0 31/Jan/2017

● End-of-Sale and End-of-Life Announcement for the Cisco Emergency Responder 9.0 02/Feb/2017


Session Management Edition Software Version 9.x 21/Jan/2016

● End-of-Sale and End-of-Life Announcement for the Cisco Unified Communications Manager 11.x User

Connect Licensing (UCL) Add-On Licenses (Tiers B and C) 03/Sep/2015





Printed in USA C07-739476-04 04/20













Documents

Cisco Unified Communications Solutions Ordering Guide 10.x ... · 10.x, 11.x can all continue to use their existing classic licenses. New expansion or migration licenses for versions