Citizens’ Report

Carding – UN Habitat/Maji na Ufanisi

Lake Victoria Region and

ZanzibarMaji na Ufanisi (Water and Development)

Grubs Planning Workshop, Nairobi, Kenya November 2008

Introduction

• Maji na Ufanisi is a Kenyan Water and Sanitation NGO which has been in existence since 1997

• Programmes: Urban program and Small towns and Rural Areas program

• The core purposes of the organization are: Facilitating delivery of Water and Environmental

Sanitation services in urban informal settlements and S.T. & R.A’s

Building and strengthening community institutions Research and advocacy for sustainable Water and

Environmnetal Sanitation services in Kenya and beyond

Partners

• Maji na Ufanisi’s partners include;

• UN family organizations

• Private companies

• Ministry of water

• Water services regulators

• Water utility companies

• Monitoring tool to provide public agencies with feedback from users of public services

• Citizen-based• Participatory • Empowers

Citizens’ Report Card

Current monitoring limitations

• Limited community involvement• Most systems collect data that is inappropriate

for planning and policy making in the sector• Geo-referencing lacking• There is no co-relation between levels of

service and performance of water service providers

• Monitoring information rarely trickle down to local levels

Pilot implementation areas

• Homa Bay and Kisii ( Kenya )

• Masaka and Kyotera (Tanzania)

• Muleba and Bukoba (Uganda)

• Mutukula (Tanzania/Uganda border)

• Zanzibar

Outputs

• Reliable data on current conditions of WATSAN in the specified regions

• Database on service quality developed • Disaggregated analysis tables (basic

frequencies, cross tabulations in terms of gender, age)

• Usefulness of methodology demonstrated • Comparison of service provision across towns• Geo referenced information fed into data base• Information made available in the public domain

Expected outcomes• Feedback mechanism in place• Basis for communities, civil societies and government to

engage in dialogue with service providers to improve services

• Exposes existing gaps in services provision • Improvements in investments• Community empowerment (giving them voice to demand

for improved services)• Service providers incentivized to give better services• A system of bench marking service providers in place(that enables good service coverage, quality service

delivery and accountability)• Capacity to undertake Citizen report carding developed

ASANTE SANA !