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Citybus Fuller Disclosure 2015
From the Managing Director
The past 12 months had been very challenging for Citybus. Affected by road closures on Hong Kong Island and in Kowloon, services of numerous bus routes were suspended or diverted for months. With the devotion of all our staff, contingency measures had been taken and our crew was on duty round-the-clock to coordinate bus services with an aim to minimise inconvenience towards customers. Meanwhile, the new railway running parallel to our bus routes had caused us a substantial drop in ridership. It was imperative for us to rationalise our bus services in response to the change in customer behaviour in order to avoid wasteful competition and be able to continue to provide quality bus service. Facing these challenges, the Company moved forward not only by controlling cost effectively, but also continued offering an array of value-added services to uphold our pledge of service excellence.
In the reporting period, a brand-new bus route and 15 service improvement and rationalisation programmes were launched to enhance network efficiency. Besides, Citybus continued to provide various fare concessions, including 47 Bus-Bus Interchange packages covering 85 bus routes, and most of them offered free interchange to reward passengers. The Company also strove to introduce new services to meet market demand. eShop online shopping platform was launched to allow buying Cityflyer return tickets 24 hours online.
Citybus cares about sustainable development of the community. During the year, we continued to invest in fleet replacement, increasing the total number of Euro 4 and 5 buses to 631, enhancing emission performance to a further extent. Besides, two Government funded Hybrid Buses have been undergoing a series of comprehensive tests with the Environmental Protection Department on vehicle performance, fuel efficiency and emission performance since they commenced operation in late 2014.
In future, we will continue to provide excellent bus service and join hands with the public in creating a better living environment.
This 2015 Citybus Fuller Disclosure covers the financial year ended 30 June 2015.
Samuel ChengManaging Director
01
城巴概覽 2015
董事總經理匯報
回顧過去一年，確實充滿挑戰。受港島及九龍主要道路封閉影響，公司多條路線連
續數月需暫停或改道行駛，全體員工緊守崗位，不分晝夜協調巴士服務，盡力減低
對市民的影響。此外，新鐵路的覆蓋路段與城巴既有多條路線重疊，令原有的巴士
客量大幅減少，公司需因應區內乘客的乘車模式轉變，進行全面路線重組，避免浪
費資源，繼續為市民提供優質的巴士服務。面對各項挑戰，公司採取有效措施以控
制成本，並推出多元化增值服務，貫徹優質服務的承諾。
期內，城巴開辦了 1 條新路線及實施 15 項服務提升及重組方案，加強整體網絡的
營運效益，並提供多項車資優惠計劃，包括 47 組共 85 條路線的巴士八達通轉乘優
惠，而大部分組合為免費轉乘，以回饋乘客。公司亦與時並進拓展新服務，一方面
推出 eShop 購物平台以迎合市場需求，乘客可全日 24 小時購買城巴機場快線來回
車票。
城巴一向重視社區的可持續發展，繼續投放大量資源引入環保巴士以更新車隊，令
歐盟 4 型及 5 型巴士數目增加至 631 輛，進一步提升車隊的排放表現。此外，兩部
由政府資助購買的混合動力巴士已於去年底投入服務，公司現正與環境保護署就車
輛的性能、燃油效益及排放表現等作全面測試。
城巴會繼續實踐優質服務的使命，與香港市民攜手建設美好的社區環境。
本概覽涵蓋城巴 2014 年 7 月 1 日至 2015 年 6 月 30 日財政年度的經營概況。
鄭偉波董事總經理
02
Citybus Fuller Disclosure 2015
OPERATIONAL INFORMATION
July 2014 to June 2015
July 2013 to June 2014
July 2012 to June 2013
July 2011 to June 2012
1. Total number of bus routes operated
Including normal, special, recreational and overnight services 82 19 90 19 91 19 92 19
2. Fleet size
Number of registered busesNumber of licensed buses
777751
201182
801780
198178
782772
179170
781764
175169
3. Total fleet capacity
Total authorised carrying capacity of licensed bus fleet 92,021 21,262 95,512 19,875 93,808 18,171 93,312 17,880
4. Operational capability
The ratio of actual to the scheduled number of bus departures during the morning peak hours (7am-10am) in the peak direction 97% 100% 99% 100% 98% 98% 98% 99%
5. Achievement of schedule
The ratio of actual bus allocation to scheduled bus allocation 101% 98% 101% 98% 100% 98% 100% 98%
6. Fleet utilisation
The ratio of actual bus allocation to licensed bus fleet 91% 88% 91% 89% 91% 91% 91% 92%
7. Average age of licensed bus fleet 6.76 8.01 8.18 10.09 10.18 13.30 12.16 13.40
8. Total number of passengers carried (million) 202.48 27.63 212.37 26.75 206.08 25.16 199.31 24.17
9. Paid bus km (million) 52.65 26.69 54.59 26.81 54.40 26.92 54.79 27.17
10. Percentage of lost trips
The ratio of number of lost trips to number of scheduled bus trips 4.48% 1.56% 1.79% 0.97% 2.60% 0.97% 2.34% 0.92%
11. Mechanical reliability*
The average number of trips operated before a bus would experience one mechanical breakdown on the road while passengers are on board 1,580 1,253 1,500 1,087 1,409 1,007 1,377 1,116
12. Average number of bus defects detected per vehicle examination
During spot checks by Transport Department 0.47 0.56 0.77 0.71 0.81 0.55 0.62 1.80
13. Average number of buses involved in bus accident (per million vehicle-km)**
Slight accidents involving injury to any person who is hospitalised for less than 12 hoursSerious accidents involving injury to any person who is hospitalised for more than 12 hoursFatal accidentsTotal
4.01
0.540.024.57
1.75
0.170.031.96
4.95
0.610.005.56
1.41
0.140.031.58
4.96 0.75 0.02 5.72
1.91
0.250.002.16
5.15 0.50 0.02 5.66
1.82
0.250.002.07
03
城巴概覽 2015
OPERATIONAL INFORMATION
Legends
Franchised One (Hong Kong Island network) Franchised Two (Airport and Tung Chung New Town network)
* The definition of mechanical reliability takes into account all types of defects leading to vehicle breakdown during passenger service.** The figures for 2014/15 are provisional. *** Bus-to-Bus Interchange (BBI) scheme was first launched in 2000.
July 2014 to June 2015
July 2013 to June 2014
July 2012 to June 2013
July 2011 to June 2012
14. Service improvement items
Number of new routes introducedFrequency improvement, capacity improvement, extension of operating period and othersNumber of Octopus-led Bus-to-Bus Interchange schemes launched***All Citybus routes have offered air-conditioned bus services since 1998All Citybus routes have offered Octopus facilities since 1998
1
14
6 100%
100%
0
1 1
100%
100%
1
27
18 100%
100%
0
2 1
100%
100%
0
26
4 100%
100%
0
8 13
100%
100%
0
33
3 100%
100%
1
6 4
100%
100%
15. Service rationalisation items
Number of bus routes cancelled Frequency reduction, vehicle reduction and route reorganisation to save bus resources
9
33
0
1
2
30
0
2
1
65
0
12
0
40
0
4
16. Number of cases forwarded by Transport Complaints Unit and handled by Citybus
(per million passengers) 3.16 7.20 3.17 6.77 3.12 5.60 2.06 4.30
17. Passenger liaison programmes
Number of passenger attitude surveys conductedNumber of District Council Traffic and Transport Committee Meetings attended
4
58
1
40
4
63
1
27
4
37
1
31
4
31
1
32Number of Passenger Liaison Group Meetings convened 6 6 6 6
18. Other customer services
Bus sheltersTotal number of bus shelters 282 33 282 32 281 32 282 30Passenger informationTimetables, fare tables and route information are displayed at all termini and bus stopsRoute information and interactive route search function are available on website and mobile app
Enquiry serviceThe Customer Service Hotline: 2873 0818The Customer Service Hotfax: 2857 6179SMS Enquiry Service: 9751 8282General information on Citybus is available on the internet http://www.citybus.com.hkCustomer queries and feedback can be submitted via e-mail to [email protected]
04
Citybus Fuller Disclosure 2015
營運資料 05
2014年 7月至2015年 6月
2013 年 7 月至2014 年 6 月
2012 年 7 月至2013 年 6 月
2011 年 7 月至2012 年 6 月
1. 巴士路線總數
包括普通、特別、假日及通宵服務 82 19 90 19 91 19 92 19
2. 車隊
已登記巴士數量已發牌巴士數量
777751
201182
801780
198178
782772
179170
781764
175169
3. 車隊總載客量
已發牌巴士之許可載客量 92,021 21,262 95,512 19,875 93,808 18,171 93,312 17,880
4. 車隊運作能力
早上繁忙時間（七時至十時）整個巴士網絡內，向繁忙方向開出之實際巴士班次與時間表上訂立的班次之比率 97% 100% 99% 100% 98% 98% 98% 99%
5. 時間表的成效
實際路面行車數目及時間表所訂的行車數目的比率 101% 98% 101% 98% 100% 98% 100% 98%
6. 車隊運用
實際路面行車數目佔已發牌之車隊數目的比率 91% 88% 91% 89% 91% 91% 91% 92%
7. 車隊之平均年齡 6.76 8.01 8.18 10.09 10.18 13.30 12.16 13.40
8. 乘客人次總數（百萬計） 202.48 27.63 212.37 26.75 206.08 25.16 199.31 24.17
9. 巴士行車公里數（百萬公里計） 52.65 26.69 54.59 26.81 54.40 26.92 54.79 27.17
10. 班次失誤比率
班次失誤及訂定班次的比率 4.48% 1.56% 1.79% 0.97% 2.60% 0.97% 2.34% 0.92%
11. 機械可靠性 *
每一部巴士平均行走多少班次後才會在載客途中發生一次機件故障 1,580 1,253 1,500 1,087 1,409 1,007 1,377 1,116
12. 平均每輛巴士檢查時須修正的項目
由運輸署抽檢 0.47 0.56 0.77 0.71 0.81 0.55 0.62 1.80
13. 牽涉傷亡之巴士意外的車輛平均數目
（以每百萬公里計）**
輕微意外，傷者須住院少於十二小時嚴重意外，傷者須住院超過十二小時致命意外總數
4.010.540.024.57
1.750.170.031.96
4.950.610.005.56
1.410.140.031.58
4.960.750.025.72
1.910.250.002.16
5.150.50 0.02 5.66
1.820.250.002.07
城巴概覽 2015
營運資料 06
附註：
專利車務壹部 ( 港島區路線網絡 ) 專利車務貳部 ( 機場及東涌新市鎮路線網絡 )
* 機械可靠性的定義包括所有導致車輛於載客服務中途停駛的故障。** 2014 ╱15 年度的數字為臨時數字。*** 巴士轉乘優惠計劃於 2000 年首次推出。
2014年 7月至2015年 6月
2013 年 7 月至2014 年 6 月
2012 年 7 月至2013 年 6 月
2011 年 7 月至2012 年 6 月
14. 改善服務項目
推出新路線
改善行車班次、增加載客量、延長服務時間及其他調整
年內推出之「八達通」巴士轉乘優惠計劃 ***
城巴至 1998 年已全線提供空調巴士服務
城巴至 1998 年已全線提供「八達通」設施
1 14 6
100%100%
01 1
100%100%
1 27 18
100%100%
02 1
100%100%
0 26 4
100%100%
0 8
13100%100%
0 33 3
100%100%
1 6 4
100%100%
15. 服務重組項目
取消巴士路線數目
減少行車班次、減少車輛數目及重組行車路線以節省巴士資源
9
33
0
1
2
30
0
2
1
65
0
12
0
40
0
4
16. 城巴所處理由交通投訴組轉介個案的數目
（以每百萬人次計） 3.16 7.20 3.17 6.77 3.12 5.60 2.06 4.30
17. 乘客聯絡計劃
乘客意見調查次數
參與區議會交通及運輸委員會會議次數4
581
404
631
274
371
314
311
32乘客聯絡小組會議舉辦次數 6 6 6 6
18. 其他顧客服務
全天候巴士亭巴士亭總數 282 33 282 32 281 32 282 30服務資料行車時間表、車費表及路線資料均張貼於所有總站及路邊巴士站牌上城巴網站及手機應用程式提供路線資料及互動路線搜尋服務
查詢服務顧客服務專線：2873 0818顧客服務傳真：2857 6179短訊查詢服務：9751 8282城巴網頁 http://www.citybus.com.hk 有城巴之一般資料城巴電郵信箱 [email protected] 接受客人查詢或意見
Citybus Fuller Disclosure 2015
Year ended30 Jun 2015
截至 2015年 6月 30日年度
HK$'000港幣千元
Year ended30 Jun 2014
截至 2014 年 6 月 30 日年度
HK$'000港幣千元
Turnover 營業額
Fare receipts 車費收入
Advertising income 廣告收入
1,315,013
50,976
1,365,989
1,379,233
54,077
1,433,310
Other income 其他收入 7,972
1,373,961
12,895
1,446,205
Operating costs 營運成本
Staff costs 員工支出
Fuel and oil 燃油
Tolls 隧道費
Repairs and maintenance 維修保養
Depreciation 折舊
Insurance 保險
Finance costs 財務費用
Other expenses 其他支出
657,072
245,154
108,664
61,515
105,892
46,562
5,410
70,094
1,300,363
626,209
249,575
107,246
66,818
91,443
41,679
4,279
70,921
1,258,170
Profit before tax 除稅前溢利
Taxation 稅項
73,598
12,042
188,035
30,890
Profit for the year 年內溢利 61,556 157,145
Balance of passenger reward 乘客回饋之餘額
Opening balance 年初餘額
Closing balance 年末餘額
33,093
4,128
28,246
33,093
Note:
Under the revised Modified Basket of Factors (“MBOF”) approach, 50% of any return of a franchised bus operator in a given year in excess of a prescribed triggering point of return on its average net fixed assets (viz. 9.7%) would be shared with passengers.
備註：根據修改後的「經修訂的考慮多方面因素做法」，若一個專營巴士營辦商在某年度之「按固定資產平均淨值計算的回報率」超越指定的觸發點 ( 即 9.7%)，其過剩部分的 50% 將會與乘客分享。
Profit and Loss Account 損益表
Franchised One 專利壹部07
城巴概覽 2015
Franchised One 專利壹部
Buildings
樓宇HK$’000
港幣千元
Leaseholdimprovements
物業裝修HK$’000
港幣千元
Buses andother motor
vehicles
巴士及其他汽車HK$’000
港幣千元
Computers
電腦HK$’000
港幣千元
Plant,machinery and
equipment
機械及設備HK$’000
港幣千元
Furniture,fixtures
and fittings
傢俬及裝置HK$’000
港幣千元
Constructionin progress
在建工程HK$’000
港幣千元
Total
總計HK$’000
港幣千元
Cost
原值
At 1 July 2014
於 2014 年 7 月 1 日 272,314 34,879 2,095,016 15,861 92,278 7,015 87,285 2,604,648
Additions
添置 0 0 155,162 1,278 1,147 25 74,545 232,157
Disposals
出售 0 0 (197,804) 0 (57) 0 0 (197,861)
Transfers
轉撥 0 0 80,397 1,971 0 0 (82,368) 0
Transfer to other divisions
與其他營運部門之轉撥 0 0 (65,514) 0 0 0 0 (65,514)
At 30 June 2015
於 2015 年 6 月 30 日 272,314 34,879 2,067,257 19,110 93,368 7,040 79,462 2,573,430
Accumulated Depreciation
累積折舊
At 1 July 2014
於 2014 年 7 月 1 日 108,741 23,567 1,044,431 13,253 88,582 6,429 0 1,285,003
Charge for the year
期內折舊 5,483 3,353 94,657 1,274 969 156 0 105,892
Disposals
出售 0 0 (197,430) 0 (57) 0 0 (197,487)
Transfer to other divisions
與其他營運部門之轉撥 0 0 (65,514) 0 0 0 0 (65,514)
At 30 June 2015
於 2015 年 6 月 30 日 114,224 26,920 876,144 14,527 89,494 6,585 0 1,127,894
Net Book Value
賬面淨值
At 30 June 2015
於 2015 年 6 月 30 日 158,090 7,959 1,191,113 4,583 3,874 455 79,462 1,445,536
At 30 June 2014
於 2014 年 6 月 30 日 163,573 11,312 1,050,585 2,608 3,696 586 87,285 1,319,645
Fixed Assets 固定資產
08
Citybus Fuller Disclosure 2015
Year ended30 Jun 2015
截至 2015年 6月 30日年度
HK$'000港幣千元
Year ended30 Jun 2014
截至 2014 年 6 月 30 日年度
HK$'000港幣千元
Turnover 營業額
Fare receipts 車費收入
Advertising income 廣告收入
462,330
4,861
467,191
448,292
5,548
453,840
Other income 其他收入 5,364
472,555
6,063
459,903
Operating costs 營運成本
Staff costs 員工支出
Fuel and oil 燃油
Tolls 隧道費
Repairs and maintenance 維修保養
Depreciation 折舊
Insurance 保險
Finance costs 財務費用
Other expenses 其他支出
182,603
86,279
38,022
16,960
20,394
15,062
2,317
20,690
382,327
172,781
85,503
38,386
19,489
19,532
18,890
1,834
19,476
375,891
Profit before tax 除稅前溢利
Taxation 稅項
90,228
14,768
84,012
13,801
Profit for the year 年內溢利 75,460 70,211
Balance of passenger reward 乘客回饋之餘額
Opening balance 年初餘額
Closing balance 年末餘額
25,508
23,715
11,214
25,508
Note:
Under the revised Modified Basket of Factors (“MBOF”) approach, 50% of any return of a franchised bus operator in a given year in excess of a prescribed triggering point of return on its average net fixed assets (viz. 9.7%) would be shared with passengers.
備註：根據修改後的「經修訂的考慮多方面因素做法」，若一個專營巴士營辦商在某年度之「按固定資產平均淨值計算的回報率」超越指定的觸發點 ( 即 9.7%)，其過剩部分的 50% 將會與乘客分享。
Profit and Loss Account 損益表
Franchised Two 專利貳部09
城巴概覽 2015
Buildings
樓宇HK$’000
港幣千元
Leaseholdimprovements
物業裝修HK$’000
港幣千元
Buses andother motor
vehicles
巴士及其他汽車HK$’000
港幣千元
Computers
電腦HK$’000
港幣千元
Plant,machinery and
equipment
機械及設備HK$’000
港幣千元
Furniture,fixtures
and fittings
傢俬及裝置HK$’000
港幣千元
Constructionin progress
在建工程HK$’000
港幣千元
Total
總計HK$’000
港幣千元
Cost
原值
At 1 July 2014
於 2014 年 7 月 1 日 0 72,766 550,141 1,363 26,883 3,562 19,342 674,057
Additions
添置 0 0 85,070 0 890 37 15,015 101,012
Disposals
出售 0 0 (80,247) 0 0 0 0 (80,247)
Transfers
轉撥 0 0 19,250 0 0 0 (19,250) 0
At 30 June 2015
於 2015 年 6 月 30 日 0 72,766 574,214 1,363 27,773 3,599 15,107 694,822
Accumulated Depreciation
累積折舊
At 1 July 2014
於 2014 年 7 月 1 日 0 26,230 348,701 1,177 24,879 3,380 0 404,367
Charge for the year
期內折舊 0 1,929 17,910 48 447 60 0 20,394
Disposals
出售 0 0 (80,247) 0 0 0 0 (80,247)
At 30 June 2015
於 2015 年 6 月 30 日 0 28,159 286,364 1,225 25,326 3,440 0 344,514
Net Book Value
賬面淨值
At 30 June 2015
於 2015 年 6 月 30 日 0 44,607 287,850 138 2,447 159 15,107 350,308
At 30 June 2014
於 2014 年 6 月 30 日 0 46,536 201,440 186 2,004 182 19,342 269,690
Fixed Assets 固定資產
Franchised Two 專利貳部 10
Citybus Fuller Disclosure 2015
Citybus’core values are driven by stringent corporate governance. Apart from providing safe and quality bus services,
we are also determined to contribute to the sustainable growth of Hong Kong by striving to fulfil our corporate social responsibility
through various environmental protection and care for the community initiatives.
A Good Citizen for All
To be a leading corporate citizen in the local public transport industry
Care for the community and respect the environment
- Enhance value for our stakeholders
- Deliver premier services to our customers
- Nurture professionalism and foster employee pride
••••
Slogan
Vision
Mission
Core Values
Stringent Corporate
Governance
Quality Bus Services
Safety and Health
Care for Staff and
Community
Environmental Protection
Vision & Mission11
城巴概覽 2015
Corporate Social Responsibility
In this financial year, Citybus has continued to uphold the stringent corporate governance standard, and pursued the following initiatives based on the four core values to enhance our service level and fulfil our Corporate Social Responsibilities (“CSR”).
Quality Bus Services • Implemented the Government’s Public Transport Fare Concession Scheme for the Elderly and Eligible Persons with Disabilities for
travelling at a concessionary fare of $2 per bus trip.• Introduced two short-term fare discount schemes, the Octopus “Same Day Return Fare Discount” and the Octopus “Same Day $2
Discount for Every Second Trip”, to reward passengers.• Implemented various fare concession schemes for Octopus-paying passengers. As at 30 June 2015, Citybus launched a total of 47
Bus-Bus Interchange (“BBI”) packages involving 85 routes, and most of them offered free interchange.• Introduced eShop Online Shopping Platform (http://eshop.nwstbus.com.hk) for passengers to purchase Citybus Cityflyer pre-paid
Return Ticket around-the-clock.• Continued to introduce spacious low-floor buses equipped with intelligent information facilities including “Automatic Bus Stop
Announcement System” and “Motion Bus Stop Display” to provide accurate bus stop and customer information along the bus journey, thus offering a barrier-free travelling experience to passengers.
• Allowed passengers to acquire the company’s latest movement and route information through the smartphone app and company website.
• Provided free Wi-Fi service on 148 buses, bringing additional value to passengers.• Collected opinions from the public via multiple channels, including website (www.citybus.com.hk), customer service hotline (2873
0818), customer service hotfax (2857 6179), e-mail ([email protected]), SMS enquiry service (9751 8282) and Passenger Liaison Group Meetings for passengers to inquire route information and service frequency.
• Garnered a “Certificate of Merit” in the 5th Hong Kong Outstanding Corporate Citizenship Award Scheme, in recognition of its professional quality bus service.
Environmental Protection
• Implemented green policies and measures by the “Sustainability Committee” through regular meetings and task force. • Continued fleet replacement and the total number of Euro 4 and Euro 5 buses as at 30 June 2015 was 631.• Introduced two government funded Hybrid Double-Decker Buses for a series of comprehensive tests with the Environmental
Protection Department (“EPD”) on vehicle performance, fuel efficiency and emission performance.• Continued to install Selective Catalytic Reduction (“SCR”) Devices on selected Euro 2 and Euro 3 buses with government funding, to
improve the fleet’s emission performance up to near Euro 4 or above. • Conducted regular checks on the carbon dioxide (“CO2”) level of bus compartment to ensure good air quality on board. In 2015, 100%
of buses checked had their CO2 level reached the “First Class of Good Air Quality” stipulated in the “Practice Note for Managing Air Quality in Air-conditioned Public Transport Facilities – Bus” published by the EPD.
• Conducted regular emission tests and inspections on all buses to ensure emission levels were in compliance with the stringent standards set by the EPD and the Transport Department.
• Recycled and treated around 70% of used water in bus washing per day through our water recycling system.• Refurbished used computers and gave away to staff for their personal use.• Partnered with a spare part supplier to switch to reusable plastic pallets for goods delivery which reduced 10% wooden pallet
consumption.• Donated unclaimed food products found on buses which were well-packed and unexpired to the needy through Food Angel on a
regular basis.• Upheld green concept in our management and operations, and trained our bus captains with the “Safe, Comfort and Eco-friendly”
driving skills.• Garnered the “Class of Excellence” Wastewi$e Label in the Hong Kong Awards for Environmental Excellence for seven consecutive
years in 2015.
Safety and Health
• Set up stringent standards in vehicle maintenance. Regular and thorough inspections were conducted on buses to maintain them in the safest and most reliable condition.
• New buses were equipped with an additional seat belt on the side of the wheelchair parking space to safely secure the wheelchair.• Offered comprehensive training to bus captains to enhance their defensive driving skill and proper driving manner to ensure safety.• A GPS Tachograph was installed on the entire bus fleet and conducted random spot-checks to ensure that bus captains will drive
safely.• Conducted on-site breath-alcohol screening surprise tests with bus captains to safeguard road safety.• Educated company staff on occupational safety and health through staff newsletter and organising Safety Quiz.• Installed water mist fans and mobile water-cooled air-conditioners to improve working environment in depots.• A dedicated department was responsible for implementing stringent safety regulations and work procedures in the Company and
conducting regular inspection.
Care for Staff and Community
• Organised diversified and specialised courses for office staff to promote continuous learning culture.• Offered diversified and open communication channels for staff, such as staff newsletters and regular meetings with staff
representatives and the unions.• Organised various leisure activities and interest classes to promote work-life balance.• Offered professional employee counselling service to look after personal and family needs of staff members.• Organised “Outstanding Employee Award” annually in recognition of our staff’s dedication and best performance.• Introduced “Incubation Circle Competition” to promote creativity and continuous work improvement culture with a view to enhancing
safety, work efficiency for staff and raising their environmental awareness.• Organised diversified charitable activities through the effort of “Volunteer Alliance Steering Committee” and co-organised the “Fruitful
Tour for Senior Citizens Volunteer Scheme” with the Wan Chai Methodist Centre For The Seniors.• Participated in a wide range of community and charitable activities, such as offering free ride on “Senior Citizen’s Day” and “International
Day of Disabled Persons”, raising fund for The Community Chest “Dress Special Day” and supporting the “UNICEF Charity Run”.• Co-organised a cultural arts project namely “Arts Bus: On the Move!” with the Hong Kong Institute of Education and adopted the
theme “Stories of Hong Kong” to raise public interest in arts as well as local culture and history.• Broadcast a series of passenger courtesy videos on bus to promote civic education, such as offering seats to people in need.• Garnered various awards and recognitions for our outstanding corporate citizenship:
- 10 Years Plus Caring Company logo and “List of Barrier-free Companies/ Organisations” for the 2014-15 term by The Hong Kong Council of Social Service
- “Manpower Developer 2013-17” at the “ERB Manpower Developer Award Scheme” by the Employees Retraining Board
Please visit the Citybus website at www.citybus.com.hk for other details.
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Citybus Fuller Disclosure 2015
城巴的核心價值是由嚴謹的企業管治所推動，除提供安全及優質的服務外，亦積極透過不同形式保護環境及回饋社
會，克盡企業社會責任，為香港的持續發展作出貢獻。
標語
願景
使命
核心價值
嚴謹企業管治
作為良好公民，服務大眾市民。
成為本地公共交通服務行業具領導地位的企業公民。
關愛社群，愛惜環境 為我們各權益方提升價值 為顧客提供優質服務 培育專業，凝聚員工
••••
優質巴士服務
重視安全健康
保護環境資源
關顧員工社群
理念與使命13
城巴概覽 2015
企業社會責任
在此財政年度，城巴繼續以嚴謹的企業管治，循公司的四大核心價值推行以下措施，提升服務水平並履行企業社會責任︰
優質巴士服務
• 配合政府的「公共交通兩元票價優惠計劃」，讓長者及合資格殘疾人士以港幣兩元乘搭巴士。• 推出「即日回程八折車資折扣」及「即日每兩程減兩元」兩項短期票價優惠，以回饋乘客。• 推出多項車資優惠計劃，截至 2015 年 6 月 30 日，城巴共提供 47 組包括 85 條路線的巴士八達通轉乘優惠，大部分組合提供免
費轉乘。• 推出 eShop 網上購物平台（http://eshop.nwstbus.com.hk），方便乘客於全日 24 小時購買城巴機場快線來回車票。• 繼續引入寛敞的低地台巴士，配備智能化資訊設施，包括「自動報站系統」及「動態巴士站顯示屏」，提供可靠實用的數碼化
沿途車站及乘客資訊，實踐無障礙乘車環境。• 透過智能手機應用程式及公司網站，讓乘客獲取公司最新資訊及路線資料。• 於 148 輛巴士提供免費 Wi-Fi 上網服務，為乘客的旅程增值。• 透 過 多 種 渠 道 如 網 頁（www.citybus.com.hk）、 顧 客 服 務 專 線（2873 0818）、 顧 客 服 務 傳 真（2857 6179)、 電 郵
（[email protected]）、SMS 短訊查詢服務（9751 8282），以及舉辦「乘客聯絡小組會議」等，廣納意見。•憑著專業及優質的巴士服務，於「第五屆香港企業公民嘉許計劃」中，獲頒「企業組別」優異獎。
保護環境資源
•「可持續發展委員會」透過定期會議及工作小組，訂定及推行環保措施。• 陸續引入最新環保巴士以更新車隊。截至 2015 年 6 月 30 日，歐盟 4 型及 5 型巴士數目已增加至 631 輛。• 引入兩輛由政府資助的混合動力雙層巴士，與環境保護署（「環保署」）就車輛性能、燃油效益及排放表現等作全面測試。• 經政府資助陸續於部分歐盟 2 型及 3 型巴士加裝選擇性催化還原器（SCRs），提升排放標準至接近歐盟 4 型以上。• 定期抽查巴士車廂內二氧化碳含量，確保車廂空氣質素良好。在 2015 年內按環保署制訂之「管理空調公共運輸設施內空氣質素
專業守則 —— 巴士」所抽查巴士之車廂空氣質素，100% 達一級（良好空氣質素）級別。•定期為所有巴士進行廢氣排放測試，確保每輛巴士的廢氣排放水平皆符合環保署及運輸署訂立的標準。• 每日約 70% 的清洗巴士用水會經由循環過濾系統處理及循環再用，避免浪費食水。• 翻新舊電腦，免費供有需要的員工領取作私人用途。• 與零件供應商合作改用膠卡板運送零件，並於卸貨後循環再用，有效減少 10% 木卡板棄置量。• 將包裝完好及未過期的無人認領食物，定期捐贈「惜食堂」回收，再送予有需要的人士，更妥善處理在車廂內拾獲的食品。• 致力將保護環境的理念應用於營運及管理上，推動車長奉行安全、舒適、環保「三合一」駕駛技巧。•於 2015 年連續七年獲「香港環保卓越計劃」頒發「卓越級別」減廢標誌。
重視安全健康
•訂定嚴謹的保養和維修標準，定期檢驗及維修每輛巴士，確保性能及機件運作良好。• 於新購入的巴士設置額外的車旁輪椅安全帶，以繫緊輪椅。• 為車長提供全面的入職及在職培訓，向員工灌輸良好的駕駛態度及安全駕駛技巧。•全線車隊配備衛星定位之行車紀錄儀，配合完善抽查及監察制度，確保駕駛安全。•為車長進行突擊酒精呼氣測試，確保駕駛安全。• 透過員工刊物及舉辦「職業安全健康常識問答比賽」，加強員工的職安健意識。•於各車廠設置噴霧式及水冷式環保風扇，為員工提供舒適的工作環境。• 設有專責部門處理職安健事宜，訂定安全守則及工作程序，進行不定時檢查。
關顧員工社群• 重視員工的發展與培訓，舉辦多元化及專業的課程，推動持續進修的企業文化。• 重視公司與員工之間的聯繫，設立開放和互動的溝通渠道和諮詢機制，包括員工刊物、與員工代表及工會的定期會議等。• 透過有益身心的活動及興趣班，促進工作與生活平衡。•設立僱員輔助諮詢服務，照顧員工個人及家庭需要。•舉辦「傑出員工選舉」，表揚及嘉許傑出員工對公司及市民的貢獻。• 舉辦「新意圈傑出項目比賽」，推動創意及持續改善工作質素的文化，提升員工的工作安全、效率，以及環保意識。• 「義工服務委員會」持續推行不同類型的義工活動，並與循道衛理灣仔長者服務中心合辦「長青樂悠遊」義工計劃，盡顯員工
的關愛精神。• 積極參與及贊助社會公益活動，包括「長者日」及「國際復康日」義載、「公益金便服日」籌款，以及支持「聯合國兒童基金
會慈善跑」等。• 持續與香港教育學院合辦「藝術巴士：走入社群！」社區藝術文化計劃，以「大城市˙小故事」為題，鼓勵市民認識藝術和深
入了解社區的文化和歷史。• 於全線車隊播放「乘客有禮」教育短片，推廣公民教育訊息。• 獲多間機構頒發獎項，嘉許公司對員工及社會服務的貢獻：
- 香港社會服務聯會頒發 2014—15 年度 10 年 Plus「商界展關懷」標誌，並獲選入「無障礙友善企業╱機構名單」- 僱員再培訓局頒發「ERB 人才企業嘉許計劃 —— 人才企業認證（2013—17）」
請登入城巴網頁www.citybus.com.hk 瀏覽其他詳情。
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