CLICK ON ANY OF THE SECTION TITLES BELOW TO GO TO THAT … User Guides/MUGS-ENG/ENG... · requesting a reservation that will exceed your Points Allotment for the current use year

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UNITED STATES MEXICO INTERNATIONAL

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CONTACT US

[email protected] 317.805.9167

[email protected] 1.800.667.2711 or 52.55.5283.0848

[email protected] 1.800.424.6532

www.RaintreeVacationClub.com

MEMBER USER GUIDE

CONTENTS CLICK ON ANY OF THE SECTION TITLES BELOW TO GO TO THAT SECTION

Welcome! .................................................................................................................................... 2

Getting Started ........................................................................................................................... 2

Internal Member Benefits .......................................................................................................... 4

External Member Benefits ......................................................................................................... 5

Frequently Asked Questions (FAQ) ............................................................................................ 6

Points Usage Charts .................................................................................................................... 8

Glossary ..................................................................................................................................... 10

List of Fees................................................................................................................................. 14

mailto:[email protected]



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WELCOME!

e’re pleased and excited to welcome you to Raintree Vacation Club, the premier provider of innovative and flexible multi-resort timeshare and private residence club

accommodations in the United States, Mexico, and Canada.

This Member User Guide is designed to help you get the most out of your Membership. It contains step-by-step instructions on how to most effectively use the unmatched flexibility and convenience that being a Raintree Vacation Club Member affords you. The Guide also contains a Glossary. If you have any questions that this Guide does not answer, please don’t hesitate to contact a Raintree Vacation Guide using the contact information provided at the bottom of each page.

GETTING STARTED

t Raintree, we believe that knowledge is power—especially when it comes to travel. The more you know, the easier, more affordable, and more amazing your vacations will be.

Since vacations have been proven to contribute to longer, healthier lives, we want your vacations to be utterly sublime from the first moment of planning until the doors of our resorts are in your rearview mirror.

Now that you are a Member of the Raintree Vacation Club, you will receive Points Allotments that you can use for transactions within the Club on an annual or biennial basis, as per your contract. These Points are your currency within the Club; you can use them to book your reservations, unlock additional benefits, and more. The number of Points in your Points Allotment depends on the type of Membership you chose, and the Points required for a given resort for a given date is based on the specific resort and the time of year. As you read this guide, you will learn about all of these things in detail.

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If knowledge is power, what could be better than insider tips? Here are a few quick pointers to help you get started:

Always plan ahead. You will have a much better chance of reserving theaccommodations you want on the dates you want if you book your room(s) well aheadof time. You can make a reservation with Raintree Vacation Club up to one full year inadvance, so why wait?

Don’t wait to pay your fees. Staying current with your Maintenance Fee and other Clubfee payments will ensure that your Membership is never interrupted. Maintenance Feesare used solely for the operation and maintenance of current resort properties and theadministration of Raintree Vacation Club.

Be flexible. Before you call a Raintree Vacation Guide, we recommend having a fewdifferent destinations in mind, as well as several dates on which you can travel.

Sit back and relax. If you feel anxious about your vacation, we’re not doing our jobs.Booking a vacation should never be frustrating, complicated, or inconvenient, and it isyour Raintree team’s mission to make your booking experience easy and fun.




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INTERNAL MEMBER BENEFITS

These are the benefits that you can enjoy within the Raintree Vacation Club family of resorts:

Accelerating Points: You may advance Points from the end of your Membership term atthe rate of one Points Allotment per use year. You can request to accelerate your usagefrom 365 days to one day before your check-in date in a given use year. You must berequesting a reservation that will exceed your Points Allotment for the current use yearand also have paid the Maintenance Fee for the accelerated usage before making areservation. This does not apply to Members who are required to deposit their weeks.Please note that once your Points have been transferred to the current use year, thiscannot be undone.

Borrowing Points: You may borrow Points from your next use years’ Points Allotments.For borrowed Points in a given use year, you can make a reservation up to 365 daysbefore your check-in date for any subsequent reservations. Please note that once yourPoints have been transferred to the current use year, this cannot be undone.

Free Accommodation Upgrades: You may contact a Raintree Vacation Guide fromfifteen days to twenty-four hours before your confirmed check-in date to request a unitsize or level upgrade at no additional charge. This benefit is based on availability; ifavailable, you will be upgraded by one unit size.

Guest Certificates: You may gift a vacation to an immediate family member for nocharge. We consider immediate family members to be your parents and children. If youwant to gift a vacation to anyone outside your immediate family, a fee will apply.

Saving Points: You may save all or part of your current Points Allotment and use it inyour next use year within Raintree Vacation Club. Your saved Points remain valid fortwelve months. For your convenience, the Club will automatically save any unusedPoints for one year. If you are an alternate Member with Even or Odd year usage, thesePoints will carry over into the next corresponding use year. If you save your entire PointsAllotment, a fee will apply.

Vacation Flexibility: Stay at a resort for just one night or for as many nights as yourPoints Allotment will allow.




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is the largest vacation exchange company in the world. It has over 4,500 resorts in 100 countries.

EXTERNAL MEMBER BENEFITS

These are additional benefits that you can enjoy through our preferred business partners:

Bluegreen Resorts give Members access to dozens of distinctive resorts in amazingdestinations throughout the east coast of the United States. You can access theseresorts through Prizzma, an easy-to-use website that allows you to search for resortavailability by destination or experiences and make reservations using your RaintreeVacation Club Points. Please log on to www.raintreevacationclub.com to access Prizzmathrough the Member’s Only Area.

RCI Weeks give you access to a vast array of additional resorts and accommodations.These reservations can be made two years prior to your check-in date. As a RaintreeVacation Club Member, you have the option of using the On-Going Search featurebefore committing to using RCI Weeks. On-Going Search allows Members to have on ongoing search for specific accommodations at resorts within RCI. You will receive a notification if we find accommodations that meet your search criteria. A refundable RCI exchange fee is required to enable this feature. Please contact a Raintree Vacation Guide to take advantage of On-Going Search.

RCI Points give you access to resorts affiliated with RCI Points. These reservations can bemade up to ten months prior to your check-in date. You pay an “opt-in” fee for thisextra flexibility only if you choose to use it.

RCI Points Partners lets you spend RCI points on travel arrangements like airtransportation and car rentals. Additional fees may apply, including a flat transactionfee.




http://www.raintreevacationclub.com/

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FREQUENTLY ASKED QUESTIONS (FAQ)

Q: WHERE CAN I TRAVEL WITH RAINTREE VACATION CLUB?

Raintree Vacation Club has twenty different resorts in fifteen select destinations, and you have access to all of them. We frequently add new resorts to our collection, so please visit our website and review our Resort Map to see what’s new. If you have a specific destination in mind, you can use our website’s search engine to check if Raintree has resorts there.

Q: HOW DO I MAKE A RESERVATION WITH RAINTREE VACATION CLUB OR RCI?

Members now have two ways to make reservations: by calling a Raintree Vacation Guide at the contact numbers listed on this document or by logging onto www.raintreevacationclub.com and selecting the desired resort or clicking through to the Alliances tab to book with RCI. Please note that Maintenance Fees must be current for you to use your Raintree Vacation Club Membership. Member reservations will be cancelled 10 days prior to check-in if there is a pending Maintenance Fee on the account.

Q: HOW DO I MAKE THE MOST OF MY POINTS ALLOTMENT THROUGH RAINTREE VACATION CLUB?

Please have a few different options in mind when you start the reservation process. It’s also best to book your reservation as far in advance as possible so you’ll have the widest range of options. If your Membership allows you to make multiple reservations, you can use them at different resorts and/or on different dates during the current use year. You do not have to make all of your reservations at the same time. You also have the option to save Points with the Club or RCI for your next use year.

Q: HOW DO I MAKE THE MOST OF MY POINTS ALLOTMENT THROUGH RCI?

Again, have a few different options in mind when you start the reservation process. Please call a Raintree Vacation Guide to book through RCI. As with Raintree reservations, your Guide can help ensure that you’re getting as much as possible out of your Points Allotment.





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Q: WHAT IF MY POINTS ALLOTMENT DOESN’T COVER THE UNIT AND WEEK THAT I WANT TO RESERVE?

You have the option to either borrow a points allotment from your next use year or accelerate a points allotment from the last use year of your contract. If borrowing points you will pay a maintenance fee at the current year’s rate and then be billed the difference on the next use year. If accelerating points you will pay an acceleration fee equal to that of the current year’s maintenance fee less the annual Membership fee. You can request any of these options up to 365 days prior to your check-in date. If you cancel a reservation that was made with borrowed or accelerated Points, we will refund your Points but not your Maintenance Fee(s).

Q: IF I HAVE AN ALTERNATE MEMBERSHIP TYPE AND IT IS NOT MY USE YEAR, CAN I STILL REQUEST A RESERVATION?

Yes: you can either make a reservation using Raintree Rentals or call a Raintree Vacation Guide and ask him or her to review your travel options available through RCI.

Q: CAN I USE MY POINTS TO MAKE RESERVATIONS WITH RAINTREE VACATION CLUB AND RCI IN THE SAME USE YEAR?

Yes: both types of reservations can be made concurrently since all transactions have a certain Point value. You may make both types of reservations at any time during your use years.

Q: DO I NEED ANY DOCUMENTS TO CHECK INTO A RAINTREE RESORT?

Yes: please bring your printed Raintree Vacation Club reservation confirmation, which you will receive after your reservation is confirmed, a credit card for incidental charges, and a valid photo ID. You will need to present these items upon check-in.

Q: ARE CHECK-IN/CHECK-OUT TIMES THE SAME FOR ALL RAINTREE RESORTS?

No: check-in/check-out dates and times, along with housekeeping fees and other fees, are specific to each resort. Please visit the Members Only area of our website and review the Member Directory for more information on check-in/check-out times.




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POINTS USAGE CHARTS

ach resort has a Points Usage Chart, which you may find by visiting our website and logging into the Members Only area. Point Usage Charts are a tool that you can use to see how

many Points you will need to book at a specific resort for a specific date range.

Step 1: Select the type of unit you want to reserve, which should be based on the number of

people traveling in your party.

Step 2: Confirm that you've chosen the unit that best fits your needs by reviewing the

amenities that are available in each type of units.

Step 3: Ensure that your party will not exceed the number listed in Maximum Occupancy

(Max. Occ) for your selected unit and will be comfortable with the number of private bathrooms available per bedroom (Priv. Occ).

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Step 4: Select the dates you want to travel. A week is defined as a seven-day stay (for

example, a Saturday check-in and a Saturday check-out).

Step 5: Check to see how many Points you will need for the unit type you want on the dates

you plan on traveling. If you have an equal or greater amount of Points in your account, you're ready to book your vacation!

Check-in days and times are controlled by each resort’s operating policies. For more information about check-in days and times for a specific resort, please visit our website or call a Raintree Vacation Guide.

Please keep in mind the following:

If you choose to use a date from a Points Usage Chart equal to your Points Allotment,you will have used 100% of your usage rights for the year.

If you choose a date from a Points Usage Chart that has a lower value than your PointsAllotment, you have the right to add one or more additional nights to your stay.




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UNITED STATES MEXICO INTERNATIONAL [email protected] 317.805.9167




GLOSSARY

Alliance Resorts: These are resorts with which Raintree Vacation Club has an agreement for rooms to be made available that our Members can reserve. These resorts are not managed by Raintree Vacation Club. The resorts and number of units made available to Raintree may change from year to year.

Alternate Membership: If you purchased this type of Membership, you have usage rights in either Odd or Even years. For example, if you purchased an Even Year Membership, your next Point Allotments will be available in 2020 and 2022; if you purchased an Odd Year Membership, your next Point Allotments will be available in 2019 and 2021.

Cancellation Policy for Internal Reservations:

If you cancel your reservation… Cancellation fee? Points back? 90+ days prior to check-in No 100% 30-89 days prior to check-in $100 100% 0-29 days prior to check-in* $150 50%

*For this timeframe, you may also avoid the $150 fee by forfeiting all of your Points.*For cancellations at The River Club, Telluride: Member will be responsible for resort fees ifcancelling less than 30 days prior to check in or no show.All payments which are due and payable in accordance with this document, shall be paid in US dollars, legal currency of the United States of America, or its equivalent in pesos, legal currency of the United Mexican States, at the applicable exchange rate published by Banco de México at the Federal Official Gazette on the date when the corresponding payment is made

As a Member of Raintree Vacation Club, your Maintenance Fees must be current for you to use your Raintree Vacation Club Membership. Member reservations will be cancelled 10 days prior to check-in if there is a pending Maintenance Fee on the account.

Fees: All Raintree Vacation Club fees are in U.S. dollars. No additional taxes apply. Please refer to the List of Fees for more information. All payments which are due and payable in accordance with this document, shall be paid in US dollars, legal currency of the United States of America, or its equivalent in pesos, legal currency of the United Mexican States, at the applicable exchange rate published by Banco de México at the Federal Official Gazette on the date when the corresponding payment is made





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Internal Exchange: All reservations at Raintree Vacation Club resorts are internal

exchanges. Your first internal exchange each use year is free. Additional fees will apply to anysubsequent exchanges within the same use year. You can make a reservation up to 365 days prior to your check-in date. All Maintenance Fees and other Club fees must be current to use your internal exchange benefits.

Membership Type: You purchased a specific type of Membership. Raintree Vacation Club Membership Types each have a unique Points Allotment, ranging from Diamond Memberships (320,000 Points) to Bronze Memberships (20,000 Points).

Points Allotment: Currency within the Club given based on Membership type. Points are valid for twelve months and then saved automatically within Raintree Vacation Club. (Points are valid for a total of 24 months).

Points Plus Cash: Members have the option to purchase extra Points with cash to complete a reservation without having to Accelerate or Borrow from a future Use Year. These transactions can only be completed by calling a Raintree Vacation Guide. Points Plus Cash purchased cannot exceed total point allotment.

Raintree Rentals: As a Raintree Vacation Club Member, you are eligible to make reservations at Raintree resorts at a discounted rate. For more information, please contact a Raintree Vacation Guide.

If you cancel your reservation… Cancellation fee? Refund Amount? 15+ days prior to check-in No 100% 0-14 days prior to check-in 50% 50%

Raintree Resorts: These are resorts in which Raintree Vacation Club has either full or partial ownership. These resorts can be booked directly with Raintree Points on the Member website or by phone with a Raintree Vacation Guide.

RCI Exchange Benefits: Your RCI Weeks Membership is included with your Raintree Vacation Club Membership. You have the ability to make external exchanges within the RCI network of resorts. To view RCI resort properties and view applicable fees, please visit RCI’s website through the Alliances tab in the Member’s Area of www.Raintree VacationClub.com. To make a reservation with RCI or for more information, contact a Raintree Vacation Guide. All RCI exchanges are subject to RCI fees, policies, and procedures, which may be different than those of Raintree Vacation Club.




http://www.rci.com/

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RCI Instant Exchange: This benefit allows you to take advantage of RCI’s last-minute extra inventory at a discounted Points rate. You can use Points for an RCI Instant Exchange thirty days prior to your check-in date. This option requires at least 9,000 RCI points for all accommodation types, plus an exchange fee. There is no fee discount for this benefit. Remember, once you convert the Points Allotment you receive from the Club into RCI Points, you cannot undo this.

RCI Points for Deposit: As a Raintree Vacation Club Member, if you own at another RCI Weeks resort (outside of the Club), you can convert that week into RCI Points. You may only request four of these conversions per use year. The chart below shows what percentage of RCI Points you will receive for your RCI Week, depending on how far in advance you opt to convert your Week. The Deposit Lead Time is how many days in advance you request this option.

Deposit Lead Time Percentage of Points Given 90+ 100%

46-89 75% 45-30 50% 0-29 Conversion not allowed

RCI Points Exchanges: You have access to RCI Points, which are equivalent to Raintree Vacation Club Points in terms of Points Allotment. You can make multiple reservations using RCI Points. Reservations are on a first-come first-served basis and can be made up to ten months prior to the check-in date. An opt-in fee plus an exchange fee is required at the time of reservation; this fee is waived for your first use year. You may subsidize an RCI Points reservation by purchasing additional Points up to 50% of your original Raintree Vacation Club Points Allotment (e.g. if you want to make a reservation through RCI that required 120,000 Points, and your Points Allotment is 80,000 Points, you may purchase up to 40,000 additional Points to cover the reservation). Remember, once you convert the Points Allotment you receive from the Club into RCI Points, you cannot undo this.

RCI Points Partners: This feature allows you to purchase travel-related items like car rentals, air travel, and hotel stays using RCI Points. You may use RCI Points to make Points Partners reservations up to 365 days prior to the start date of a given service, and you may use 33% of your Annual Points Allotment. This type of reservation requires RCI Points plus a discounted rental fee. For Points Partners cancellation policies, please see the chart below.




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Cancellation Received Returned Points 90+ days 100%

46-89 days 75% 30-45 days 50% 0-29 days 25%

RCI Points Transfer: You can transfer your Points into another Raintree Vacation Club Member’s account if the other Member is also affiliated with RCI. This feature can only be used for external exchanges. This is considered an Internal Points Transfer.

RCI Rental: Since you have access to RCI via Raintree Vacation Club, you can reserve unlimited extra vacation rentals with RCI. Please contact a Raintree Vacation Guide for rates and availability.

Room Requests: Members may make special requests at the time of booking with a Raintree Vacation Guide or subsequent to online booking ONLY by calling a Raintree Vacation Guide. Please note that any requests for Room Request and/or Room Upgrades are requests and are not guaranteed. Room numbers are not confirmed until check-in. Room Requests and upgrades are subject to resort availability. Room or Upgrade requests made directly to resorts cannot be honored.

Use Year: A 365-day period that begins on the day you are eligible to receive your Annual Points Allotment.




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LIST OF FEES

All payments which are due and payable in accordance with this document, shall be paid in US dollars, legal currency of the United States of America, or its equivalent in pesos, legal currency of the United Mexican States, at the applicable exchange rate published by Banco de México at the Federal Official Gazette on the date when the corresponding payment is made

INTERNAL FEES o $29 fee per reservation for all subsequent Raintree Vacation Club reservations

made in a given use year after the first reservation (which is free) is madeo $202 Annual Membership Feeo $100 cancellation fee for reservations cancelled 30-89 days before check-ino $150 cancellation fee to save 50% of Points for reservations cancelled 0-29 days

before check-ino $29 fee for saving Points from use year to use yearo $50 fee for Guest Certificates for people other than your immediate family

memberso $65 fee for subsequent copies of contract after the original copy provided at sale

EXTERNAL FEES for U.S. and Canadian residents

o $54 RCI Points Access fee This fee is waived during your first use yearo $26 fee for saving RCI Points from use year to use yearo $89 fee for RCI Guest Certificateso $239 fee for RCI Domestic/International Exchangeso $98 fee for Points Transferso $49 fee for each Points for Depositso Fees vary for RCI Points Exchanges, see chart below

RCI Points Nightly Fees Nights Cost (USD)

1 $59 2 $79 3 $109 4 $139 5 $179 6 $199

7+ $209 14+ $288




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CLICK ON ANY OF THE SECTION TITLES BELOW TO GO TO THAT … User Guides/MUGS-ENG/ENG... · requesting a reservation that will exceed your Points Allotment for the current use year