Client Management Expectations

7/29/2019 Client Management Expectations

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Client Expectation Management For JPMC Only (NominationClosed)

Event Name: Client Expectation Management For JPMC Only (Nomination Closed) (SKN460145)Subject Name:

Leader: Adhip Sengupta (Adhip)

Presenters: Leon Jeffery (Leo)

Start Time: 7/30/12 6:30 pm

End Time: 7/30/12 9:30 pm


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Table of Contents

Cover Page

Table of Contents

Client Expectations Management - 30th Jan 2011.pptx

Client Expectations Management

Mark the location of Client, for whom you have worked so far

Agenda

Background

What is Client Expectation?

What is Client Expectation?The Five Point Formula

What according to you is MOST crucial, when trying to meet your ClientExpectation?

( Note: There is no right or wrong answer to this)

Know Your Customer: The Person

Know Your Customer: The Client

Know Your Customer: The OrganizationClient Organization Maturity Level

Understand Client Focus Areas

No Slide Title 13

Know Your Capabilities

Limitations and Challenges

Know Your Fundamentals

Pause for Questions

Tools

KPI Management

KPIs Management (Contd.)

Reporting

Communication

Communication Management

Common Challenge: Managing Change
http://localhost/var/www/apps/conversion/tmp/scratch_2/#anchorName_00026http://localhost/var/www/apps/conversion/tmp/scratch_2/#anchorName_00025http://localhost/var/www/apps/conversion/tmp/scratch_2/#anchorName_00024http://localhost/var/www/apps/conversion/tmp/scratch_2/#anchorName_00023http://localhost/var/www/apps/conversion/tmp/scratch_2/#anchorName_00022http://localhost/var/www/apps/conversion/tmp/scratch_2/#anchorName_00021http://localhost/var/www/apps/conversion/tmp/scratch_2/#anchorName_00020http://localhost/var/www/apps/conversion/tmp/scratch_2/#anchorName_00019http://localhost/var/www/apps/conversion/tmp/scratch_2/#anchorName_00018http://localhost/var/www/apps/conversion/tmp/scratch_2/#anchorName_00017http://localhost/var/www/apps/conversion/tmp/scratch_2/#anchorName_00016http://localhost/var/www/apps/conversion/tmp/scratch_2/#anchorName_00015http://localhost/var/www/apps/conversion/tmp/scratch_2/#anchorName_00014http://localhost/var/www/apps/conversion/tmp/scratch_2/#anchorName_00013http://localhost/var/www/apps/conversion/tmp/scratch_2/#anchorName_00012http://localhost/var/www/apps/conversion/tmp/scratch_2/#anchorName_00011http://localhost/var/www/apps/conversion/tmp/scratch_2/#anchorName_00010http://localhost/var/www/apps/conversion/tmp/scratch_2/#anchorName_00009http://localhost/var/www/apps/conversion/tmp/scratch_2/#anchorName_00009http://localhost/var/www/apps/conversion/tmp/scratch_2/#anchorName_00009http://localhost/var/www/apps/conversion/tmp/scratch_2/#anchorName_00008http://localhost/var/www/apps/conversion/tmp/scratch_2/#anchorName_00007http://localhost/var/www/apps/conversion/tmp/scratch_2/#anchorName_00006http://localhost/var/www/apps/conversion/tmp/scratch_2/#anchorName_00005http://localhost/var/www/apps/conversion/tmp/scratch_2/#anchorName_00004http://localhost/var/www/apps/conversion/tmp/scratch_2/#anchorName_00003http://localhost/var/www/apps/conversion/tmp/scratch_2/#anchorName_00002http://localhost/var/www/apps/conversion/tmp/scratch_2/#anchorName_00001


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Financials

Productivity Improvement

Build Trust

EscalationsDont Panic

Pause for Questions

Discussion on Whiteboard

Trivia Time

Thank You

Client Expectations Management - 30th Jul 2012.pptx


Agenda

Background



The Five Point Formula



Know Your Customer: The Organization

Client Organization Maturity Level


No Slide Title 12


Limitations and ChallengesKnow Your Fundamentals

Pause for Questions

Tools

KPI Management


Reporting

Communication
http://localhost/var/www/apps/conversion/tmp/scratch_2/#anchorName_00057http://localhost/var/www/apps/conversion/tmp/scratch_2/#anchorName_00056http://localhost/var/www/apps/conversion/tmp/scratch_2/#anchorName_00055http://localhost/var/www/apps/conversion/tmp/scratch_2/#anchorName_00054http://localhost/var/www/apps/conversion/tmp/scratch_2/#anchorName_00053http://localhost/var/www/apps/conversion/tmp/scratch_2/#anchorName_00052http://localhost/var/www/apps/conversion/tmp/scratch_2/#anchorName_00051http://localhost/var/www/apps/conversion/tmp/scratch_2/#anchorName_00050http://localhost/var/www/apps/conversion/tmp/scratch_2/#anchorName_00049http://localhost/var/www/apps/conversion/tmp/scratch_2/#anchorName_00048http://localhost/var/www/apps/conversion/tmp/scratch_2/#anchorName_00047http://localhost/var/www/apps/conversion/tmp/scratch_2/#anchorName_00046http://localhost/var/www/apps/conversion/tmp/scratch_2/#anchorName_00045http://localhost/var/www/apps/conversion/tmp/scratch_2/#anchorName_00044http://localhost/var/www/apps/conversion/tmp/scratch_2/#anchorName_00043http://localhost/var/www/apps/conversion/tmp/scratch_2/#anchorName_00042http://localhost/var/www/apps/conversion/tmp/scratch_2/#anchorName_00041http://localhost/var/www/apps/conversion/tmp/scratch_2/#anchorName_00040http://localhost/var/www/apps/conversion/tmp/scratch_2/#anchorName_00039http://localhost/var/www/apps/conversion/tmp/scratch_2/#anchorName_00038http://localhost/var/www/apps/conversion/tmp/scratch_2/#anchorName_00037http://localhost/var/www/apps/conversion/tmp/scratch_2/#anchorName_00036http://localhost/var/www/apps/conversion/tmp/scratch_2/#anchorName_00035http://localhost/var/www/apps/conversion/tmp/scratch_2/#anchorName_00034http://localhost/var/www/apps/conversion/tmp/scratch_2/#anchorName_00033http://localhost/var/www/apps/conversion/tmp/scratch_2/#anchorName_00032http://localhost/var/www/apps/conversion/tmp/scratch_2/#anchorName_00031http://localhost/var/www/apps/conversion/tmp/scratch_2/#anchorName_00030http://localhost/var/www/apps/conversion/tmp/scratch_2/#anchorName_00029http://localhost/var/www/apps/conversion/tmp/scratch_2/#anchorName_00028http://localhost/var/www/apps/conversion/tmp/scratch_2/#anchorName_00027


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Financials

Productivity ImprovementBuild Trust

Escalations

Dont Panic

Pause for Questions


Trivia Time

Thank You

Session Survey Question 1




http://localhost/var/www/apps/conversion/tmp/scratch_2/#anchorName_00073http://localhost/var/www/apps/conversion/tmp/scratch_2/#anchorName_00072http://localhost/var/www/apps/conversion/tmp/scratch_2/#anchorName_00071http://localhost/var/www/apps/conversion/tmp/scratch_2/#anchorName_00070http://localhost/var/www/apps/conversion/tmp/scratch_2/#anchorName_00069http://localhost/var/www/apps/conversion/tmp/scratch_2/#anchorName_00068http://localhost/var/www/apps/conversion/tmp/scratch_2/#anchorName_00067http://localhost/var/www/apps/conversion/tmp/scratch_2/#anchorName_00066http://localhost/var/www/apps/conversion/tmp/scratch_2/#anchorName_00065http://localhost/var/www/apps/conversion/tmp/scratch_2/#anchorName_00064http://localhost/var/www/apps/conversion/tmp/scratch_2/#anchorName_00063http://localhost/var/www/apps/conversion/tmp/scratch_2/#anchorName_00062http://localhost/var/www/apps/conversion/tmp/scratch_2/#anchorName_00061http://localhost/var/www/apps/conversion/tmp/scratch_2/#anchorName_00060http://localhost/var/www/apps/conversion/tmp/scratch_2/#anchorName_00059http://localhost/var/www/apps/conversion/tmp/scratch_2/#anchorName_00058


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Client Expectations Management - 30th Jan 2011.pptx
http://localhost/var/www/apps/conversion/tmp/scratch_2/


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Mark the location of Client, for whom you have worked so far


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Agenda


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Background


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What according to you is MOST crucial, when trying to meetyour Client Expectation?


What according to you is MOST crucial, when trying to meet yourClient Expectation?


Knowing your customer The Person

Knowing your customer The Client

Knowing your customer The Organization

Understanding your Team & Model

Knowing your Fundamentals
http://localhost/var/www/apps/conversion/tmp/scratch_2/http://localhost/var/www/apps/conversion/tmp/scratch_2/http://localhost/var/www/apps/conversion/tmp/scratch_2/


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No Slide Title 13


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Pause for Questions


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Tools


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KPI Management


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Reporting


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Communication


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Financials


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Build Trust


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Dont Panic


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Pause for Questions


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Trivia Time


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Thank You


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Client Expectations Management - 30th Jul 2012.pptx


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Agenda


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Background


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No Slide Title 12


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Pause for Questions


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Tools


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KPI Management


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Reporting


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Communication


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Financials


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Build Trust


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Escalations


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Dont Panic


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Pause for Questions


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Trivia Time


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Thank You


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How often?

FrequentlyFairly often

Occasionally

Seldom

Never


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Do you agree?

Agree stronglyAgree

Neutral

Disagree

Disagree strongly


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Yes or no?

YesNo

Undecided


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How many?

10 - 100100 - 300

300 - 1000

1000 - 10,000

More than 10,000


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What is your current role?

Technical (AVM / AD / QA / ITIS etc.)BA / Project Lead

Delivery Manager / Project Manager

Client Partner / Account Manager

Others

Documents

Client Management Expectations