Collaborative Decision Making - CDMAndre Vermeulen 31 January 2014

Pre - CDM

Pre - CDM

Ops Centre

Baggage Control Centre

Security Control Room

IMCC

Parking Control Room

Fire & Rescue

MCC

Telephone

Fax

Radio

E-mail

Telephone

Radio

Telephone

Radio

Telephone

Radio

Telephone

Radio

Telephone

Fax

Radio

E-mail

Telephone

Fax

Radio

E-mail

Telephone

Radio

Telephone

Radio

Telephone

Radio

Telephone

Fax

Radio

E-mail

Telephone

Fax

Radio

E-mail

Telephone

Fax

Radio

E-mail

Post - CDM

Ops Centre

Baggage Control Centre

Security Control Room

IMCC

Parking Control Room

Fire & Rescue

MCC

• A common situational awareness

• Visibility to the same information

through a common platform

• Transparency of all performance

measures

CDM for the Industry

Principles for CDM to succeed

• Functional barriers within the airport community are

removed.

• Stakeholders adopt a shared responsibility for

achieving performance targets for punctuality, process

quality and continuous improvement.

• Stakeholders must learn to work collaboratively with

blame-free values (and avoid selfish behaviour).

Principles for CDM to succeed

Proven benefits of CDM

The Good News

The good news

Successful execution of FIFA SWC 2010®

12

Industry challenges going forward

The Aviation Industry as a whole have

fallen behind on targets

The Aviation Industry as a whole have

fallen behind on targets

The Aviation Industry should “move on”

Proposed solution

Proposed solution

• Commitment from all stakeholders – it must be an airport community initiative

• Commitment at CEO level from all stakeholders

• Good quality information

• Information has to be real-time

• Must manage events and the impact of events

• Reporting of history to entire community

• Each entity should drive out inefficiencies in its own environment

• MOVE AWAY FROM BLAME CULTURE

Thank You