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Commercialism: The Nottingham Journey
Andy HedgecockDevelopment Consultant, NCC Development Team
Commercialism - Part of Our Future
Commercialism - Part of Our FuturePerceptions?
Commercialism - Part of Our FuturePerceptions?But what’s the reality?
Commercialism - Part of Our FuturePerceptions?Business Planning
Commercialism - Part of Our FuturePerceptions?Integrated Facilities Management
Commercialism - Part of Our FutureEnergy Projects - Invest to Save
Commercialism - Part of Our FutureMoving into new
markets
Commercialism - Part of Our Future
Companies we own (or part-own)
• Blue touch paper lit by consultant
• Commercialism & cultural change: introduction
• Basic financial decision making
• Lean thinking / planning
• Customer centred interactions
• Skills for the commercial environment
• Project management (in-house)
• Marketing (in-house)
• Evaluation (Kirkpatrick)
Commercialism Development Programme
Where do you fit?
TIM
E
Specialist or market regulation
‘Discretionary’ Services
• Understanding
a budget in context
• Determining what causes costs
• Simple analysis of financial performance
• Non-financial considerations
• Develop options for changing a service
Financial decisions
• Lean principles
• Myth busting
• Improving services to citizens
• Adding value
• Implementation of lean principles
• Reducing waste exercise
Lean thinking
• Read customer needs
• Use language to influence
• Manage conflict
• Create quality conversations
• Engagement toolkit
Customer-centred interaction
• Stakeholder analysis
• Understanding competition
• Products, markets and objectives
• Scanning & analysis
• Managing partnerships
• Risks and mitigations
• Writing skills
Skills for the commercial environment