COMMISSION ON THE FUTURE DELIVERY OF PUBLIC SERVICES Published June 2011 Chaired by Dr. Campbell Christie CBE

COMMISSION ON THE FUTURE DELIVERYOF PUBLIC SERVICES•Published June 2011•Chaired by Dr. Campbell Christie CBE•http://www.scotland.gov.uk/About/publicservicescommission

•Public services are important to us all but are of particular importance in protecting the vulnerable and disadvantaged in our society. •They are central to achieving the fair and just society to which we aspire…

•Public services will have to ‘achieve more with less’…

•Experience tells us that all institutions and structures resist change, especially radical change. •However, the scale of the challenges ahead is such that a comprehensive public service reform process must now be initiated, involving all stakeholders.

Outcomes from this workshop

Big Society and the Environment

Number of Ideas by Branch

0 50 100 150 200

Political

Environment

Affects All

Environment (built)

Landscape and Ecology

Blank

Activities

Social

Economics

Barriers

Opportunities

Solutions

Write or draw on the leaves

Use the ‘magic pens’ so we can re-use the kit, leaves wash clean in water

1 idea per leaf, write so others can read

If an idea doesn’t fit – use more than one leaf!

Coloured leaves for different questions (write on the coloured side)

We will introduce each stage, passing around the new leaf colour and with the bell

You will have about 10 minutes for each stage in total

Think then share - time on your OWN to develop ideas…

…before reading out ideas one-by-one, going around the circle & placing on the felt

The Future of Public Services

• What works? What in what we do is already effective?

Point leaves at branches

Branches

• Build public services are around people and communities

• Work together effectively to achieve outcomes • Prioritise prevention• Promote equality• Improve performance and reduce costs

• Blank –for themes that emerge from discussion / cross cutting ideas

Key objectives of the reform programme:

• public services are built around people and communities, their needs, aspirations, capacities and skills, and work to build up their autonomy and resilience;

• public service organisations work together effectively to achieve outcomes – specifically, by delivering integrated services which help to secure improvements in the quality of life, and the social and economic wellbeing, of the people and communities of Scotland;

• public service organisations prioritise prevention, • reduce inequalities and promote equality; and• all public services constantly seek to improve performance

and reduce costs, and are open, transparent and accountable.


• Existing assets

• Future possibilities - What else could you do, what else do you need / need to do?

You can think ‘outside of the box’

Cluster similar ideas

Key objectives of the reform programme:

• public services are built around people and communities, their needs, aspirations, capacities and skills, and work to build up their autonomy and resilience;

• public service organisations work together effectively to achieve outcomes – specifically, by delivering integrated services which help to secure improvements in the quality of life, and the social and economic wellbeing, of the people and communities of Scotland;

• public service organisations prioritise prevention, • reduce inequalities and promote equality; and• all public services constantly seek to improve performance

and reduce costs, and are open, transparent and accountable.


• Existing assets

• Future possibilities

• Table swap – what is important

• & why? Any comments or questions?


• Existing assets


• Challenges – what are the key barriers?


• Existing assets – what do you already have to help you achieve the project?

• Future possibilities - What else do you need to achieve the project?

• Challenges Solutions


• Existing assets


• Challenges Solutions

• Goals – what key goals emerge from these ideas – vision for the future?

Ketso grid for action plan

Eight takeaways – creative engagement

• Stakeholders have the solutions – you never know where the creativity will come from

• Everyone has a voice - give everyone a way to make an input at the same time

• Individual and group time – think then share - give people time on their own to develop ideas before sharing

• Building a shared picture – encourage participants to make connections and patterns from their ideas

Eight takeaways – creative engagement

• Stakeholders have the solutions • Everyone has a voice• Individual and group time • Building a shared picture • Activity based – something to do for each stage• Start with the positive - ask what is going well?

what works? • End with solutions not problems - give some time

to develop solutions to problems• Lead into action - remember takeaway messages &

action points, what happens next?

How does Ketso help you do these?

• Stakeholders have the solutions • Everyone has a voice • Individual and group time• Building a shared picture• Activity based • Start with the positive• End with solutions not problems• Lead into action

Each bit of the kit helps lead you through running a workshop

Eight takeaways – how Ketso helps

• Stakeholders have the solutions - felt is there to capture ideas• Everyone has a voice – everyone has a pen and leaves• Individual and group time –giving out the leaves ‘re-sets’ the

process – different stages• Building a shared picture – you can move the leaves around and

use icons• Activity-led – leaves, icons – decide what you want to ask and assign

a bit of kit to that stage• Start with the positive – colours have an underlying metaphor –

what is the soil we have to grow ideas in?• End with solutions not problems – green shoots from the grey of

the clouds• Action – use icons and comments cards to note actions!• Making group meaning from individual ideas – leaves can move,

use branches to give (some) structure

In 2005, the realisation dawned that Ketso was product that lots of people might like to use

Make productive use of people’s time

Give everyone a voice – commitment

Harness creativity of people all levels

Launched as a social enterprise in 2009

Social mission - Transform the way we communicate, collaborate and learn worldwide

Business model – helping people run good workshops by selling & renting kits…

…. & providing free open source resources: workshop plans, slideshows, training videos

Create job opportunities for disadvantaged people in manufacture

The kits are assembled in a sheltered workshop in the UK

Customers include:

• Public Sector:• Merseycare NHS• National School of Government• Scottish Environment Protection Agency, Environment Agency• Cumbria County Council, South Lakes District Council

• Voluntary Sector: • The Equality Network• GroundWork• Schumacher Institute• The IONA Community• The Big Life Company

• Private Sector: • Tesco• United Utilities

University customers include:

• Cambridge • Durham • Edinburgh • Glasgow • Hull Business School• Lancaster • Leeds Metropolitan• Liverpool • Manchester • Newcastle• Portsmouth • Pretoria • Salford • Sheffield • Sussex• Worcester

Ketso Story

An ethical and creative approach to Participatory Action Research

A story of:

• Two books• Two ditches• And some fuzzy felt

Book One

• Had lived on an organic farm• Already a green activist• Read during A levels• Literally a turning point for me

“We can’t solve our problems by using the same kind of thinking we

used when we created them”.

Book Two

• Re-remembering a tool from early studies

• Bringing together with participatory rural appraisal (sticks and stones)

Model Rural Homestead

People engage with each other

Ideas being heard

• In past experiences of group work, I have often taken a backseat in group discussion as other more outspoken characters tend to hold the discussion. Using Ketso, it is also possible to set aside individual thinking time and sharing time...

• I enjoyed Ketso as I felt it gave everyone a higher sense of equality.

People learn from each other

Developing ideas

• One of the things I was amazed at was that we had so many ideas, as a group we were bouncing ideas off each other taking one member’s idea and developing it.

• This made me very optimistic about the future of the module and strengthened my positive attitude, which has continued throughout the module.

• Student feedback (Undergraduate 2)

See ideas develop

Time management

• This session again really made me think about time management, as we used Ketso to display a timeline from now until the presentation date.

• I knew we were pushed for time but actually stopping and reviewing the situation by analysing what we had to do and by when really made myself and the group a lot more effective and efficient in our decisions.

Embedded inclusive work

People with different languages and levels of literacy can engage

• The Ketso is particularly useful for me to communicate with members. My English level is low… It makes me difficult to actively participate group projects.

• Last semester I could not insist my opinion…• However, with the great tool covering many

different kinds of group meetings I was able to clearly suggest my thought on a meeting.

Supports people with dyslexia

• “ I like the fact it is so visual, you can really see your ideas and the links between them and other people’s ideas…

• I like the way you can move the ideas around, it makes it practical and is more inviting than a list.”

Data gathering – e.g. focus groups

Ideas can be captured and typed up

…for later analysis.

Enterprising Midlands - Types of Ideas Developed

0

20

40

60

80

100

120

Total

Existing assets

Future possibilities

Problems

Goals

Group No (All)

Count of Meaning

Drop Category Fields Here

Meaning

Healthy London Types of Ideas

0

20

40

60

80

100

120

140

160

180

Total

Existing assets


Problems

Goals

(blank)

Group No (All)

Count of Meaning


Meaning

Sustainable Port - Types of Ideas

0

50

100

150

200

250

Total

Existing assets


Problems

Goals

Group No (All)

Count of Meaning


Meaning

A Sustainable Port in Portsmouth - Ideas by Branch Type

0

20

40

60

80

100

120

140

Activities Ecology Economics Environment Environment (built) Landscapes Society StakeholderEngagement

Goals

Problems


Existing assets

Group No (All)

Count of Theme on Branch

Theme on Branch

Meaning


Number of Ideas by Branch

0 50 100 150 200

Political

Environment

Affects All

Environment (built)

Landscape and Ecology

Blank

Activities

Social

Economics

Barriers

Opportunities

Solutions


Total Ideas by colour

-

190

241

180

- 50 100 150 200 250 300

Solutions

Barriers

Opportunities

Surprising emergent themesNumber of Ideas by Cross-Cutting Theme

0 10 20 30 40 50 60 70 80 90

Planning system

Assets and ownership

Business

New business models

Volunteering opportunities

Use of natural resources

Creativity and design

Outdoor activities

Bureaucracy

Time

Learning from each other

Accountability and gaps

Perceptions

Democracy

Levels of scale

Motivation

Partnerships and sharing

Capacity building

Support and facilitation

Inequality and power

Sustainability and integration

Finance

Barriers

Opportunities

Solutions

Emergent themes can be explored and tested

Documents

COMMISSION ON THE FUTURE DELIVERY OF PUBLIC SERVICES Published June 2011 Chaired by Dr. Campbell Christie CBE